Cancellation Keepa: Easy Method

What is Keepa

Keepa at a glance for users in the Philippines

Keepa is an Amazon price tracking service that shows historical price charts, sends price drop alerts, and tracks products across Amazon marketplaces. The service is available through Keepa, and the paid offer most commonly discussed by users is a subscription priced at $19.99 (₱1,139)* per month.

If you are in the Philippines, here is the part that usually causes confusion: Keepa’s official Terms page does not clearly lay out a full cancellation workflow, refund policy, auto-renew clause, or data retention rule. That lack of detail is exactly why many users feel frustrated when they try to stop charges or ask for a refund.

What people usually pay for

The paid version is mainly used by Amazon sellers, online arbitrage users, and deal hunters who want deeper product data than the free charts alone. Users generally pay for advanced tracking, broader product insights, and time-saving research tools tied to Amazon listings and price history.

The truth is, Keepa’s value depends on how often you actually use it. If you only check a few items each month, $19.99 (₱1,139)* can feel expensive very quickly. If you run an Amazon business daily, the same monthly charge may still make sense.

How Keepa works in the Philippines

Keepa is accessible from the Philippines through its website, but there is no verified local PHP billing page in the official sources provided. The published pricing widely referenced for the subscription is in US dollars, so Philippine users should expect foreign currency billing and possible bank or card conversion fees on top of $19.99 (₱1,139)*.

There is also no verified evidence in the official sources that Keepa accepts local payment tools such as GCash or Maya directly. As of the verified data used here, the subscription is managed through the official website, and the support contact listed by Keepa is email or phone rather than live chat.

How to cancel Keepa without getting billed again

Do these checks before you cancel

A lot of Keepa users get upset because they think they canceled, then a new charge appears anyway. Before you touch anything, save a screenshot of your current plan, note your last billing date, and check the next statement date on the card or wallet you used. That record matters if you later need a refund request or chargeback.

You should also save any data you may still need, such as tracked products, alerts, research notes, or screenshots of price history. Keepa’s Terms do not say what happens to your data after cancellation, so do not assume your lists or settings will stay available forever after the plan ends.

• Take a screenshot of the account page showing your active subscription
• Save the latest invoice or payment confirmation
• Write down the billing amount: $19.99 (₱1,139)*
• Check your email for prior billing notices from Keepa

Cancel from the website or your account

The official Terms do not publish a step by step cancellation path, so the most practical route is to sign in on Keepa and look in the account and subscription area. If you see menu names such as Account, Settings, Subscription, Membership, Billing, or Manage Plan, use those first and capture screenshots of every page. If the account page does not show a working cancel button, move straight to support.

The support and disclaimer page listed by Keepa is Keepa support. If there is no visible cancellation control inside your account, send a cancellation request the same day from your registered email address and include your account email, billing date, and a direct sentence such as: “Please cancel my Keepa subscription effective before the next billing date and confirm by email.”

Heads up: the verified research says the subscription is managed via the official website, not through App Store or Google Play. So if you subscribed on Keepa’s site, canceling inside your phone settings will usually not solve the charge.

Cancel by email or phone when the account page is unclear

Keepa lists support email as [email protected] and phone as 913-421-2363 on its support details. Support hours are listed as Monday to Friday, 9:00 to 17:00 EST. In Philippine time, that is generally late evening to early morning depending on daylight saving differences in the United States, so email is usually easier for local users.

Your email should be short and specific. Include the account email, the amount charged, the last four digits of the card if you are comfortable sharing that, and your request for written confirmation. Ask support to confirm the exact date your access ends and whether any pending renewal has already been queued.

• Email: [email protected]
• Phone: 913-421-2363
• Hours: Mon - Fri, 9:00 - 17:00 EST
• Chat: not available

Registered mail is an extra proof option

If email support does not answer and you want stronger evidence, you can send a written cancellation letter to the postal address associated with Keepa cancellation guidance. This is not the main route, but it can help if you later need to show your bank or DTI that you tried to cancel before the next billing date.

If you do not want to line up at the post office, some users now use services like Postclic for a certified digital letter with timestamped proof of sending, receipt, and opening. That can be useful when you need a documented paper trail without using traditional registered mail.

What changes after you cancel

When access should end

Keepa’s Terms do not state a detailed post-cancellation timeline, so the safest working assumption is this: if support confirms cancellation before your next billing date, you should keep access until the end of the paid period already billed. Ask support to state that date clearly in writing, for example, “Access remains active until April 30, 2026.”

If you cancel after a charge has already posted, access may continue through the billed month unless Keepa agrees to a refund. Because the official Terms do not spell this out, do not rely on assumptions. Get the end date in an email and save it as a PDF.

What happens if you do not cancel in time

The official Terms page used here does not show a clear auto-renewal clause. Even so, several user complaints describe continued charges after users believed they had stopped the service. In practice, you should act as if renewal can continue unless you receive written confirmation that the subscription is closed.

This is why timing matters. Send your cancellation request before the next billing date, not on the billing date itself. A same-day email can still leave you arguing later about whether the payment had already been processed.

Your saved data and alerts

Keepa does not specify a data retention policy after cancellation in the verified Terms data. That means you have no published promise on how long tracked products, settings, saved alerts, or research records will remain available once the paid plan ends.

For that reason, export what you can before canceling. Even if the service does not offer a full export tool, screenshots of important charts, product lists, and alert settings can save you time if you later move to another platform.

Keepa refund policy and the reality for Philippine users

What the official terms say about refunds

The blunt answer is that the official Terms used for this guide do not publish a clear refund policy. The verified research found no refund section for general refunds, unused periods, or billing errors on Keepa’s Terms page. That is a major reason refund disputes become messy.

Many users in the Philippines find this especially frustrating because the worst-case scenario is simple: you cancel, assume the issue is done, then support says there are no refunds after the charge has already hit your card. When a company does not spell out refund rules clearly, you need to build your own paper trail from day one.

Your rights in the Philippines if you want your money back

Under the Consumer Act of the Philippines, or RA 7394, DTI can handle consumer complaints involving online subscriptions and disputed service issues. There is no universal statutory cooling-off period for all online purchases in the Philippines, but door-to-door and direct sales can carry a 7 working day cooling-off period. For online services like Keepa, the better route is usually a complaint based on unfair or unclear billing rather than relying on a standard cooling-off rule.

If you were charged after canceling, or you believe the billing was unauthorized, you can also dispute the transaction with your bank, credit card issuer, GCash, or Maya. BSP rules commonly allow up to 60 days from the statement date to dispute a transaction, so do not wait around hoping support will eventually reply.

How to request a refund step by step

Start with [email protected] and send the request from the email tied to your account. State the exact amount, date, and reason, such as duplicate billing, cancellation before renewal, or sign-up by mistake. Attach screenshots of your cancellation request, the posted transaction, and any subscription page that lacked a clear cancel path.

If there is no answer within a few business days, call 913-421-2363 during Keepa’s stated support hours, then follow up by email summarizing the call. If support refuses, contact your payment provider immediately and open a dispute with the evidence. For Philippine users, this means your bank, card issuer, GCash, or Maya can become the practical next step long before a formal complaint reaches DTI.

Keepa terms and subscription conditions that matter before you pay

What the terms clearly do not spell out

Based on the verified Terms data from Keepa Terms, there is no specific auto-renewal clause, no minimum commitment duration, no free trial terms, no data retention rule after cancellation, no applicable law clause, and no dispute resolution process clearly stated. That is unusual for a paid online service and leaves users with fewer clear answers when billing problems happen.

For you as a subscriber, the practical effect is simple: you cannot rely on the Terms page alone to know when billing stops, whether partial refunds exist, or how long your data stays accessible. You need to confirm those points directly with support and keep the reply.

What this means in real life

If a service does not clearly explain renewal, cancellation, and refund rules, the burden shifts to the user to document everything. That means screenshots before cancellation, a written request before the next charge, and a fast dispute if billing continues. It should not be this hard, but that is the situation the published information creates.

Just a reminder: no free trial terms were found in the verified data, so do not assume a trial converts or ends in a certain way unless Keepa shows it clearly on the payment page at the moment you subscribe. Screenshot that checkout page every time.

Keepa plans and pricing in Philippine peso

Current plan and monthly cost

Prices are approximate and converted from USD. Approximation used for this guide: $1 converted to local PHP equivalent shown above. Check the official website for the exact amount your bank or card will charge in the Philippines.

Is there more than one subscription plan?

In the verified data used for this guide, only one recurring subscription plan is clearly identified: Premium Plan at $19.99 (₱1,139)* per month. The research block also contained conflicting notes saying Keepa was hardware-only, but that conflicts with the service context and the subscription information tied to Keepa’s Amazon Price Tracker. For cancellation purposes, the paid monthly subscription is the relevant product.

Since only one recurring plan is clearly verified here, there is no cheaper or more expensive Keepa subscription tier to compare in this guide. If you see a different offer on the checkout page, treat that page as the controlling price display and capture a screenshot before paying.

Billing notes that matter before you stay subscribed

No official cancellation fee was found in Keepa’s Terms, and no early termination fee was found either. That is the good news. The less good news is that the official Terms also do not clearly describe refunds for unused time, so ending mid-cycle does not automatically mean money back.

If you are paying from the Philippines, add possible foreign transaction fees or exchange rate adjustments from your bank. A monthly charge listed as $19.99 (₱1,139)* can post slightly higher on your statement depending on your card issuer.

Your rights in the Philippines if Keepa billing goes wrong

Laws and agencies that can help

For Philippine users, the main consumer protection law is the Consumer Act of the Philippines, or RA 7394. DTI handles many consumer complaints involving online subscription issues, misleading billing, and refusal to address valid service complaints. If your issue is about a card or e-wallet dispute, BSP and your payment provider are also relevant.

The verified research also names the Philippine Competition Commission as an authority reference, but for an individual billing complaint, DTI is the more practical starting point. If the problem is an unauthorized or continued charge on a card, your bank or e-wallet provider often moves faster than a general consumer complaint office.

Cooling-off and withdrawal in plain language

There is no universal cooling-off period that automatically applies to every online subscription in the Philippines. The 7 working day cooling-off rule is more closely tied to door-to-door or direct sales. For a web-based service like Keepa, your strongest argument is usually that billing was unclear, cancellation was attempted before renewal, or the charge was unauthorized.

That matters because Keepa’s Terms do not clearly state a withdrawal right or cooling-off period. So if you signed up and changed your mind quickly, ask for a refund immediately, but do not assume the law guarantees one the way some users expect from physical goods purchases.

How to file a complaint

Start by collecting your proof: account screenshots, cancellation email, card statement, invoice, and any reply from Keepa. Then contact DTI through its consumer complaint channels and explain the timeline in one clear sequence with dates and amounts. Use short factual lines such as “Subscribed on March 2, canceled on March 28, charged on March 29 for $19.99 (₱1,139)*.”

If the issue is a card, GCash, or Maya charge, file the dispute with the payment provider within 60 days from the statement date when possible. Attach the same evidence. In real life, many billing disputes are settled faster through the payment channel than through back and forth email with the merchant.

Useful Philippine contacts

• DTI consumer help channels for subscription complaints
• BSP for payment and charge dispute guidance
• Your bank, credit card issuer, GCash, or Maya support for direct chargeback requests

When you explain the case, mention that Keepa’s published Terms do not clearly state a refund policy, auto-renewal clause, or dispute process. That gives the agency or payment provider a clearer picture of why the billing conflict happened.

What customers say about canceling Keepa

Overall verdict from available reviews

Based on the review set provided for this guide, cancellation looks difficult rather than smooth. The overall sentiment trend is 0 positive and 5 negative out of 5 unique reviews. The repeated themes are refused refunds, charges after users believed they had canceled, and weak customer service.

To stay balanced, Keepa still has a real use case for Amazon price history and seller research, which is why people sign up in the first place. The problem is not the basic idea of the tool. The problem, based on these reviews, is billing and support friction when users try to leave.

Recurring issues table

Sources summary table

Review examples and what they tell you

• "Awful customer service. No refund policy. Signed up in error and they refused to reimburse me. Who does this in 2025? They clearly do not care about their customers." (TrustPilot)
• "SCAM. Data is unreliable and wonky that's one reason I stopped using them. Believe the reviews. Good companies don't have to trap you in annual payment plans when you cancel service." (TrustPilot)
• "Believe the Negative Reviews... I contacted Keepa the day before the charge cleared my credit card... they did not offer refunds... now I am stuck $207.24 charge [about ₱11,806]." (TrustPilot)
• "We were billed and told them same day we are no longer using them. They refused to refund and said we had to pay the entire year." (TrustPilot)
• "I upgraded to the Keepa Deals finder today and after a few minutes realized it was not the product I needed... they informed me that they don't do refunds." (TrustPilot)

For Philippine users, the local issue list also flags two pain points: trouble canceling or getting refunds, and occasional security concerns such as unexpected OTP texts that raise phishing worries. If you receive an OTP you did not request, change your password and do not approve any login attempt.

Documents to prepare before and after cancellation

Before you send the cancellation request

Gather the evidence before you contact support. This saves time and avoids the usual back and forth where the company asks for details one by one. You want one clean record with the billing amount, dates, and account identity.

• Screenshot of account page and plan name
• Screenshot of billing page or payment receipt
• Email address used for the Keepa account
• Date of last successful charge
• Expected next billing date

For refund or charge disputes

If you are asking for a refund, include your transaction ID, card statement line, and the exact amount charged, such as $19.99 (₱1,139)*. If your bank asks for proof, they usually want the merchant name, date, amount, and evidence that you tried to resolve the issue directly first.

• Transaction reference number
• Card or wallet statement screenshot
• Cancellation email with date and time
• Any reply from Keepa support

After cancellation confirmation arrives

Save the confirmation email as a PDF and keep screenshots in one folder. Then check your next statement carefully. Many users skip this step, and that is when a disputed renewal gets noticed too late.

• Confirmation email or screenshot
• Calendar reminder before next statement
• Follow-up screenshot showing inactive plan
• Record of support case number

Common mistakes that lead to extra charges

Waiting until the billing date

A common mistake is sending the cancellation request on the same day the renewal is due. One TrustPilot reviewer said they contacted Keepa the day before the charge cleared and still ended up with a large charge. The safer move is to cancel several days early and ask for written confirmation the same day.

Real-world fix: if your billing date is the 30th, send the cancellation request by the 25th, then follow up on the 27th if there is no reply.

Assuming a refund is automatic

Several reviews in the data say refunds were refused even when users claimed they signed up by mistake or stopped using the service quickly. If you cancel after payment has posted, do not assume the unused part of the month or year will be refunded automatically.

Real-world fix: ask for the refund clearly in the same message where you cancel. State the reason, amount, and date, then prepare for a possible payment dispute if support says no.

Not saving proof of cancellation

This is the mistake that turns an annoying billing issue into a long argument. If you do not have a screenshot of the account page, the support email, and the timestamp, it becomes harder to prove you acted before the renewal.

Real-world fix: save screenshots before sending the request, immediately after sending it, and after any confirmation arrives. That three-step record is usually enough for a bank dispute file.

Using the wrong cancellation channel

The verified data says the subscription is managed through Keepa’s official website. That means canceling inside App Store or Google Play settings may not work if you subscribed on the web. Users often waste time in the wrong place, then miss the billing cutoff.

Real-world fix: trace where you originally paid. If the charge came from Keepa directly, use the Keepa account and support channels first.

Ignoring account security warnings

The local issue data mentions unexpected OTP texts and phishing concerns. If you get login codes you did not request, your account may be targeted or someone may be testing your credentials. That is not just a security issue. It can also affect billing if your account is accessed without permission.

Real-world fix: change your password, enable stronger account security if available, and review your payment method immediately.

Cancellation methods compared side by side

Comparison table

Key takeaway from the options

The web or account route is the fastest if your subscription was bought directly from Keepa. Email support is the practical backup when the cancel path is not clearly visible. Registered mail is slower, but it creates stronger documentation if a billing dispute is already brewing.

The App Store and Google Play rows are included only as reference methods in general subscription comparison, but the verified service data says Keepa subscriptions are managed via the official website. So for most Philippine users, the web and support channels are the ones that matter.

What to do right after you cancel

Immediate follow-up steps

Once you submit the cancellation, do not just close the tab and move on. Check for a confirmation email, screenshot the final page, and set a reminder three days before your next expected billing date. Those small steps save a lot of hassle later.

If the account page still shows an active subscription after your request, email support again the same day. Ask them to confirm whether the plan is set to end or still marked for renewal.

Watch your bank statement and dispute fast if needed

Monitor your card, GCash, or Maya statement for at least one full billing cycle after cancellation. If a new charge appears, contact the payment provider immediately. In the Philippines, cardholders commonly have up to 60 days from the statement date to dispute unauthorized or continued charges under BSP-related dispute practice.

If support does not solve it, escalate to your bank or e-wallet and provide screenshots of the cancellation confirmation. DTI can also take complaints under RA 7394 for online subscription disputes, especially when billing remains unresolved.

Alternatives if you still need Amazon research tools

If you are leaving Keepa but still need seller tools, three commonly cited alternatives are Helium 10, Jungle Scout, and AMZScout. Helium 10 is broader and starts around $97 (₱5,527)* per month. Jungle Scout starts around $49 (₱2,794)* per month, and AMZScout starts around $29 (₱1,653)* per month.

These tools are usually more expensive than Keepa, but they also offer wider seller features beyond price history alone. If all you need is chart data and alerts, moving away from Keepa may not lower your costs unless your use case changes.

Useful links

• Keepa Terms
• Keepa Support and Disclaimer
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Keepa cancellation address and online contact details

Postal address if you want written proof

If you want to send a written cancellation letter, use this address:

• 2390 Central Ave, Baldwin, NY 11510, USA

This address is referenced by third-party cancellation guidance and can be used as an extra proof route. It is not prominently presented by Keepa’s official pages as the main cancellation channel, so online account access and support email remain the more direct options.

Best contact details to keep on hand

For most users in the Philippines, the fastest working contacts are email and the support page. Use the same email address tied to your Keepa account, state the billing amount, and ask for a written reply confirming cancellation before the next charge.

• Email: [email protected]
• Phone: 913-421-2363
• Support page: Keepa support
• Terms page: Keepa Terms