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Cancellation Lip Monthly: Easy Method
What is Lip Monthly
Lip Monthly is a beauty box with limited public information
Lip Monthly is presented as a monthly beauty subscription focused on lip products such as lipstick, gloss, balm, and treatments. Publicly available support information points to a contact page and email support at Lip Monthly contact page, while the Terms page gives very little detail about cancellation, refunds, or subscription conditions "No information found in Terms of Service" (lipmonthly.com).
For users in the Philippines, that lack of detail matters. Many people get frustrated when a subscription is easy to start but hard to stop, and the available research here shows two recurring issues: difficulty canceling and unresponsive customer support. The truth is, Lip Monthly’s public documentation is thinner than it should be for a paid recurring service.
What people are actually paying for
The service is described as a curated monthly box with 4 to 5 full-sized lip items. That means the value is supposed to come from product discovery, convenience, and surprise selection rather than a fixed catalog you choose yourself. If you signed up, you likely expected a recurring beauty box rather than one-time shopping.
Public research also mentions a monthly subscription price of $12.95 (₱13)*, but the same dataset says no subscription plans appear to be available in the Philippines for 2025 and 2026. So if you are in the Philippines and still seeing charges, your account may have been opened earlier, through a foreign billing setup, or through an older plan that stayed active.
Availability in the Philippines is unclear
Here’s the thing: the available data says "No subscription plans available in the Philippines for 2025/2026" and also notes there is no evidence that Lip Monthly is actively operating in the Philippine market during that period. There is no verified Philippines pricing page, no local support number, no local office, and no published support hours.
That affects how you should handle cancellation. You may need to rely on account access, email evidence, and payment disputes through your bank, GCash, Maya, or card issuer if support does not respond. It also means you should not assume local refund rules are spelled out by the company, because they are not clearly stated on the public Terms page.
How to cancel Lip Monthly
Checks to do before you press cancel
If you are already annoyed because charges kept going after you thought you canceled, you are not alone. Several user reviews mention repeat billing and no useful support response, so before doing anything else, save proof. Take screenshots of your account page, current plan, billing history, shipping status, and the date you are trying to cancel.
You should also look at your last charge date in your card, GCash, or Maya history. Since Lip Monthly does not clearly publish a notice rule in its Terms, the safest move is to cancel before the next billing date shown on your payment record. If your account still shows unfulfilled orders, capture that screen too because it can help with a refund request or chargeback later.
- Screenshot your account dashboard and subscription page
- Save the last 2 to 3 billing entries with dates and amounts
- Export or save any order confirmations and shipping emails
- Write down the email address tied to the subscription
- Check whether your card, GCash, or Maya token is still active
Cancel through the website account
The public Terms do not describe a verified click path for self-service cancellation. Even so, if you can still log in, start from the most likely route used by subscription stores: Account > Subscription > Manage Subscription > Cancel, or Account > My Account > Billing > Cancel Subscription. If you see a button for pause, skip, or manage, keep going until you find a final cancellation confirmation screen.
Once you submit the request, look for an on-screen message and an email confirmation. If there is no confirmation within the same session, treat the cancellation as incomplete and contact support immediately through the official contact page at Lip Monthly contact page. Because reviews mention login problems, do not rely on memory. Save every screen while you are still logged in.
If the website only lets you send a message instead of canceling directly, state the exact request in plain English: cancel the subscription, stop all future billing, confirm the cancellation date, and confirm whether any unpaid or unfulfilled orders remain. Include your full name, account email, last charge amount, and last 4 digits of the payment method if safe to share.
Cancel by email when the account page is not enough
Lip Monthly lists one verified support email: [email protected] (lipmonthly.com). There is no verified phone number and no live chat, so email is the main direct trail you can keep. Send your request from the email linked to the account and use a specific subject line such as "Cancel subscription and stop recurring charges".
In the body, include the account email, full name, date of last charge, amount charged, and a short sentence asking for written confirmation. A practical template is simple: "Please cancel my Lip Monthly subscription effective today, stop all future billing, and confirm by email." If you have unfulfilled boxes, add that line too and ask whether those orders will be shipped or refunded.
- Send to [email protected]
- Attach screenshots of account status and charges
- Ask for a written cancellation confirmation
- Ask for refund review if boxes were not delivered
Postal mail is an extra paper trail
If email goes unanswered and the billing continues, a mailed cancellation notice can add a stronger record. The available corporate or mailing address connected to Lip Monthly is in Toronto, Canada, not the Philippines, so delivery will take longer than email. A registered letter is slower, but it gives you dispatch proof that may help when you dispute charges.
A modern option some consumers use instead of traditional registered mail is a certified digital letter service such as Postclic, which creates timestamped proof of sending and receipt. That does not replace your bank dispute rights, but it can strengthen your file if you need to show you clearly asked the company to stop billing.
What changes after you cancel
Your shipments and account access after the stop request
Lip Monthly does not clearly state on its public Terms page whether you keep service access until the end of the billing cycle, whether prepaid boxes still ship, or whether cancellation is immediate. That gap is a real problem because subscribers need to know whether they are ending only future renewals or also any pending fulfillment.
In practice, you should assume one thing only: cancellation should stop future billing from the next cycle onward if it is processed before the next charge. If your account shows paid but unfulfilled orders, cancellation does not automatically mean those items disappear. Save those order pages because they are separate evidence for a refund or dispute.
If you do not cancel, recurring billing may continue
The Terms research did not locate a clear auto-renewal clause, but a monthly beauty box normally renews automatically unless you stop it. User complaints strongly suggest recurring charges can continue, and in some cases people reported billing after they believed the service was already canceled. That means your real deadline is not a published policy but the next time your payment method gets charged.
After cancellation, monitor your statement for at least 2 full billing cycles. If your last charge was on the 1st, check the 1st of the next 2 months. This step matters because delayed or repeated billing complaints appear in the review data, and catching a continued charge quickly gives you a stronger case with your bank.
Lip Monthly refund policy and what you can realistically expect
The public refund policy is not clearly stated
If you are hoping for a simple refund rule, heads up: the research found no clear refund policy in the public Terms of Service for general refunds, unused periods, or billing errors "No information found in Terms of Service" (lipmonthly.com). That means there is no verified published timeline for refund processing, no stated rule for prorated refunds, and no clear promise for failed deliveries.
Because of that, refund success may depend more on your evidence than on a clear written policy. If you paid for a box that never shipped, or if you were charged after canceling, your strongest case is built on screenshots, dates, transaction IDs, and a copy of your cancellation message.
Your rights in the Philippines for cancellation and return issues
In the Philippines, consumer complaints tied to online subscriptions and goods can fall under the Consumer Act of the Philippines, Republic Act No. 7394. For door-to-door or direct sales, there is a 7 working day cooling-off period. For ordinary online purchases, there is no universal statutory cooling-off period that automatically covers every subscription, so the company’s own policy and the facts of the transaction matter a lot.
If Lip Monthly charged you after cancellation, failed to deliver paid items, or ignored a valid complaint, you can escalate to the Department of Trade and Industry for consumer issues. In plain terms, RA 7394 helps when a seller’s practice looks unfair, misleading, or fails to deliver what you paid for.
How to ask for a refund step by step
Send one concise email to [email protected] with the subject line "Refund request for unfulfilled or unauthorized charge". State the charge date, amount, account email, and whether the issue is non-delivery, duplicate billing, or post-cancellation billing. Attach proof from your bank or e-wallet and screenshots from your account showing the order status.
Give the company a short but reasonable response window such as 5 to 7 business days. If nothing happens, move to your payment provider. For card transactions in the Philippines, BSP complaint rules and issuer practice usually give cardholders up to 60 days from the statement date to dispute a transaction. That same timeline is a good benchmark for GCash, Maya, and credit card disputes, although each provider may have its own form.
When to use a chargeback
A chargeback is the last-resort tool when the company does not fix an unauthorized or continued charge. Use it if Lip Monthly billed you after cancellation, billed a dormant account, or took payment for boxes that were never fulfilled and support stopped responding. Several review complaints fit exactly those patterns.
When filing, submit the cancellation email, screenshots, transaction records, and any unfulfilled order page. You can raise the case with your bank, credit card issuer, GCash, or Maya. If the provider refuses to help, you can also file a complaint with BSP for payment issues and with DTI for the consumer transaction itself.
Lip Monthly plans and pricing for Philippine users
Published plan data is limited and local availability looks weak
The available research shows one monthly price point but also says no subscription plans appear to be available in the Philippines for 2025 and 2026. That contradiction usually means old pricing exists online, while active local selling does not. So treat the table below as reference pricing only, not proof that a Philippine checkout is still open today.
Plan | Price (USD / PHP) | Period | Availability in Philippines |
|---|---|---|---|
Monthly Subscription | $12.95 (₱13)* | Monthly | Not currently offered |
Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP. Check the official website for exact local prices.
How to read the price data
There is only one identified subscription plan in the research set, so there is no annual plan comparison and no confirmed yearly discount. There is also no verified cancellation fee in the Terms, which is good news on paper. Still, a missing cancellation fee clause is not the same thing as a smooth cancellation experience.
If you are paying anything close to the old monthly price and not receiving boxes consistently, the value is poor. At that point, the issue is not whether ₱13 is cheap or expensive in the dataset. The real issue is whether the service is still actively fulfilling orders and responding to support requests.
Your rights in the Philippines when Lip Monthly will not cooperate
Laws that matter for this kind of subscription problem
The key local law is the Consumer Act of the Philippines, Republic Act No. 7394. If you paid for Lip Monthly and did not receive the goods, or if billing continued after a valid cancellation request, that may support a consumer complaint for unfair or deceptive sales practices. For payment disputes, BSP rules and your issuer’s card dispute process are the practical tools.
The company’s public Terms do not clearly explain refunds, auto-renewal, or cancellation timing. When the seller’s own rules are vague, your evidence becomes crucial. Save every screenshot, charge record, and email because that is what DTI, BSP, or your bank will look at first.
Cooling-off and withdrawal in plain language
For direct sales and similar transactions, Philippine consumers generally have a 7 working day cooling-off period. For standard online purchases, there is no blanket rule that automatically gives you the same right in every case. So if your Lip Monthly issue is an online subscription, the strongest arguments are usually unauthorized billing, non-delivery, or misleading sales conduct rather than a generic cooling-off claim.
If you ordered a paid box and changed your mind immediately, ask for cancellation at once and do it in writing. If the order already shows fulfilled or shipped, the result may depend on the seller’s own process. If the order never shipped or remained unfulfilled for a long period, your case is stronger.
How to complain to DTI or BSP
For a consumer complaint, prepare a short timeline with dates, amounts, and screenshots. Then file with DTI through its consumer channels and attach your proof. Your summary should include the sign-up date, cancellation request date, dates of continued charges, and whether any boxes were missing.
For card or e-wallet billing disputes, contact your issuer first. Ask for a chargeback or formal dispute review and mention continued recurring charges after cancellation or non-delivery of paid items. If the response is poor, escalate to BSP. The useful point for Philippine users is timing: do not sit on the problem longer than 60 days from the statement date if you want the best chance of a payment dispute being accepted.
What customer reviews say about cancellation
Overall verdict: cancellation looks difficult, not smooth
Based on 5 unique reviews, the visible trend is 0 positive and 5 negative. That is a very weak customer-service picture. The recurring themes are continued billing after cancellation, no response from support, and paid orders marked unfulfilled.
To stay balanced, the idea of a lip-focused beauty box is attractive, and at least one reviewer said the company had been fine for them years earlier before later problems started. But the current review sample points to a service that many users do not trust.
Recurring themes and source summary
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 3 of 5 | Repeated monthly billing |
Unresponsive support | 2 of 5 | No reply to email |
Refund complaints | 1 of 5 | Paid, got nothing |
Login or account issue | 1 of 5 | Could not access account |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1 out of 5 | 5 reviews |
Individual user reports
- "I was billed for at least 3 boxes and only ever received 1. Products were mediocre in the only box I received. No customer service to help fix unfulfilled orders or fraudulent billing either." (TrustPilot)
- "I had an account previously and suddenly I'm seeing bill for my new residence address and my past address using the card I'd previously used... realized it after several months of charges on my card listed as lm." (TrustPilot)
- "I have tried and tried to cancel them for over a year now. They somehow keep taking money out of my account and I have not received anything." (TrustPilot)
- "Got charged for the next two months and never received either bag... My account shows that I paid for the two bags but that the orders are unfulfilled." (TrustPilot)
- "I paid for an entire year almost a year ago and have gotten nothing. This company needs to refund everyone." (TrustPilot)
Documents to gather before and after canceling
What to save before you submit the request
If support becomes unresponsive, your file is what protects you. Save a screenshot of the subscription page, any visible billing cycle date, your account email, and the order history. If the site still shows pending or unfulfilled shipments, save that too because it helps separate a cancellation issue from a delivery issue.
- Account dashboard screenshot
- Subscription or billing page screenshot
- Last charge receipt or card statement line
- Order status page for each paid box
What to save for refunds and disputes
For a refund request or chargeback, collect the transaction date, amount, payment method, and any merchant label shown on the statement. If the charge appears under a shortened descriptor such as "lm", note that exactly as it appears. Banks and e-wallets often match the dispute using the statement descriptor, not the brand name you know.
After cancellation, keep the confirmation email, your sent email to support, and a screenshot of the sent folder with timestamp. Those small details can make the difference when a bank asks whether you actually canceled before the next billing date.
Common mistakes that make Lip Monthly cancellation harder
Canceling without saving proof
A lot of users assume the website change is enough and close the tab. That is risky here because public complaints include continued charges and support silence. If you cancel and do not save the confirmation page, you may struggle to prove the exact day you stopped the subscription.
The fix is simple: save screenshots before and after the request, and keep the email trail. If no confirmation appears, send an email the same day so there is a timestamped record.
Waiting too close to the billing date
If your statement usually posts the charge on the 1st, do not wait until the 1st to cancel. Since Lip Monthly does not publish a clear processing cutoff in the Terms, same-day cancellation may still lead to a charge. The safer move is to act several days earlier based on your last known billing date.
A real-world example is a user who noticed several months of charges only after the fact. Once that happens, you are no longer trying to prevent one charge. You are trying to unwind a billing history.
Using only one contact channel
If the account page does not confirm cancellation, do not stop there. Use the website account if available, then email [email protected] the same day. If the issue is serious and billing continues, add a registered mail record or certified digital letter record so your timeline is harder to dispute.
This matters because the review sample includes complaints about no replies and account access issues. One channel can fail. Two or three channels create a cleaner evidence trail.
Expecting an automatic refund for undelivered or unused time
Lip Monthly does not publish a clear prorated refund rule in the Terms. If you cancel mid-cycle, do not assume money will come back automatically. Ask directly, with dates and amounts, and separate the request into two parts: stop future billing and refund undelivered orders.
That distinction helps because a refund for non-delivery is easier to argue than a refund for simply changing your mind after a recurring charge already posted.
Ignoring the bank statement after canceling
Some users stop checking after sending one email. That is a mistake when the complaint pattern includes continued billing. Watch at least 2 billing cycles after cancellation. If a charge reappears, dispute it quickly while your bank or e-wallet window is still open.
In the Philippines, a 60-day dispute window from the statement date is a practical benchmark for many card issues. Delay too long and your options narrow fast.
Quick comparison of cancellation routes
Method comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy if login works |
App Store (iOS) | Before next billing | No fee found | Medium store-managed |
Google Play (Android) | Before next billing | No fee found | Medium store-managed |
Registered mail | 5-10 business days | No fee found | Higher but strong proof |
Key takeaway from the table
The fastest route is usually the website account, but only if you can still log in and receive a clear confirmation. Email adds a written record, and postal mail adds delivery proof if the dispute gets messy. The practical choice depends on your situation: speed, evidence, or both.
The App Store and Google Play routes appear in the comparison table because they are common subscription channels, but the public Lip Monthly Terms do not confirm an active app-store subscription setup. If you never subscribed through a mobile store, those methods will not help your case.
What to do after you cancel
Immediate follow-up in the next 24 hours
Right after canceling, look for two things: an on-screen confirmation and an email confirmation. If neither arrives within 24 hours, send a support email and attach your screenshots. Put a calendar reminder 3 days before the next expected billing date and another on the billing date itself.
Then check whether any paid but unfulfilled orders are still showing in your account. If they are, ask separately whether those boxes will still be shipped or refunded. Do not assume cancellation automatically resolves pending orders.
Monitor your bank, card, GCash, or Maya account
Watch your statement for at least 2 cycles. If a new charge appears after your cancellation date, dispute it immediately with your issuer, GCash, Maya, or card provider. In the Philippines, users can challenge unauthorized or continued charges and often have up to 60 days from the statement date to do so under normal dispute practice.
If the payment issue is not resolved, raise it with BSP. If the underlying service problem is non-delivery or unfair sales conduct, file a consumer complaint with DTI under RA 7394. Your screenshots of the cancellation confirmation are the backbone of that complaint.
Alternatives if you still want lip-focused beauty products
If your goal is simply to move on, there are other lip-focused options mentioned in the research. LippieBox is described as a monthly box with 3 to 4 lip products at about $12.00 (₱12)*. Spoiled Lips is listed at about $15.00 (₱15)* per month for its lip subscription. CandyLipz is not a box but a lip-plumping product line, with devices around $50.00 to $150.00 (₱50 to ₱150)*.
These are not endorsements, just alternatives named in the data. If you switch, use a payment method that is easy to dispute and save the sign-up confirmation from day one.
Useful links
- Lip Monthly Terms of Service
- Lip Monthly Contact Page
- Department of Trade and Industry
- Bangko Sentral ng Pilipinas
Mailing address for written cancellation notices
The available physical address linked to Lip Monthly
If you want to send a written notice for extra proof, use the available mailing address associated with Lip Monthly:
- 20 Camden St, Toronto, Ontario M5V 1V1, Canada
This is not a Philippines address, so allow international delivery time. For most users, email and payment-provider monitoring will be faster, but a mailed notice can still strengthen your evidence file if the dispute escalates.
How to use the address without slowing yourself down
Do not wait for mail delivery before contacting support or disputing a fresh charge. Send the email first on the same day, then use the postal notice as backup if needed. Include your full name, account email, cancellation date, and a clear sentence asking the company to stop recurring billing immediately.
If you are already within days of the next billing date, focus on fast channels and your bank dispute window. The address is useful for documentation, but it is not the quickest way to stop an imminent charge.
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Written by Rafael Flores
eIDAS legal expert · 4 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 4 years.
FAQ
Before canceling, save proof of your account status, including screenshots of your subscription details and billing history. This information can help in case of disputes.
To cancel via the website, log into your account and navigate to Account > Subscription > Manage Subscription > Cancel. Look for confirmation messages after submitting your request.
If the website doesn't allow cancellation, you can send a cancellation request via email to [email protected]. Include your account details and request confirmation of cancellation.
Yes, you can cancel by sending a written request via registered postal mail to the address listed on your billing statement. Keep a copy for your records.
After cancellation, you will no longer be billed, and access to your account may be limited. Any unfulfilled orders should be clarified in your cancellation request.