Postclic premium unlimited: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month without commitment
Cancellation service #1 in Philippines
Avatarify is an AI photo and face animation app sold as a subscription service. In the Philippines, the most visible pricing appears through the iOS App Store, where plans include ₱129.00 weekly, ₱195.00 monthly, and ₱1,850.00 yearly for Premium access (apps.apple.com).
Here is the honest part: Avatarify’s public Terms do not explain the cancellation flow in a clear way, and they also do not spell out auto-renewal, refund rules, data retention, or dispute handling in detail (avatarify.com). That lack of clarity is exactly why many users get stressed when they try to stop charges.
Users pay for premium editing and avatar features, including access locked behind Premium or Pro plans. The listed plans mention one-week, one-month, and one-year access, plus yearly Pro offers tied to a 3-day trial at ₱1,690.00 and ₱1,950.00 on the App Store listing (apps.apple.com).
If you signed up through a trial-style offer, take note: the public Terms page does not clearly describe trial conversion rules (avatarify.com). That means your safest move is to check your Apple subscription page directly instead of relying on the app interface alone.
For Philippine users, the practical setup is simple but a bit risky. Pricing is already shown in pesos on the App Store, which helps, but support details remain thin: no phone number is available, no live chat is listed, no support email is specified, and support hours are not stated (avatarnutrition.freshdesk.com).
If you are canceling because the app crashes or throws unknown errors when adding photos, you are not alone. Those are two recurring local issues from user reports, and they matter because users often keep a subscription active while the app is barely usable.
Avatarify works like a recurring software subscription, even though the Terms page does not clearly describe a minimum commitment or an auto-renew clause (avatarify.com). In practice, if you subscribed on iPhone, billing is usually handled through Apple’s subscription system, so cancellation should be done there.
The truth is, Avatarify’s setup looks more complicated than it should be. If you want similar tools after canceling, alternatives with strong avatar features include Animaze, VUP, Live2D Cubism, and VSeeFace.
Many users get annoyed because they think deleting the app is enough, then a new charge appears on the next billing date. Before doing anything, open your billing page and confirm whether you are on the weekly ₱129.00 plan, the monthly ₱195.00 plan, or a yearly plan such as ₱1,850.00, ₱1,690.00, or ₱1,950.00 (apps.apple.com).
Take three screenshots before canceling: your active plan, the next billing date, and the last successful payment. Also save any projects or exported content you care about, because Avatarify’s Terms do not explain what happens to your data after cancellation (avatarify.com).
If you subscribed on iPhone, the fastest route is usually through Apple, not through the Avatarify app itself. Open iPhone Settings, tap your Apple ID name, tap Subscriptions, tap Avatarify, then tap Cancel Subscription. If you see an active trial, cancel before the renewal date shown on that page.
This matters because Avatarify’s own Terms do not publish a step-by-step cancellation path for iOS subscriptions (avatarify.com). The App Store listing exists for the Philippines, so this is the most concrete route available for local users (apps.apple.com).
After canceling, take a screenshot of the screen that shows the expiry date. If the screen says your plan remains active until a certain date, that usually means you keep access until the end of the paid period, not forever.
Avatarify’s public Terms do not show a clear in-account click path such as Settings > Account > Subscription > Cancel (avatarify.com). The one direct support resource we do have is the help article at Freshdesk, which you can open here: Avatarify help article.
If the app shows an account, settings, manage plan, restore purchase, or subscription menu, use it only to identify where you bought the plan. If that screen sends you back to Apple billing, finish the cancellation there. Do not stop halfway after uninstalling the app, because uninstalling does not cancel a recurring subscription.
Support options are limited. No phone number is available, no live chat is listed, no support email is specified, and no support hours are published in the available help data (avatarnutrition.freshdesk.com).
Because of that, your best practical record is a screenshot trail. Save the subscription page, the cancellation confirmation, and any support ticket page. If you submit a support request, include the charge amount in pesos, the date, your Apple transaction reference, and a short sentence explaining whether this is a cancellation issue, a billing issue, or a refund request.
You can also send a written cancellation notice by registered mail if you want paper evidence. This is not the main route for an app subscription, but it can help when you need an extra record for a dispute. Some consumers now use digital registered letter services such as Postclic for timestamped proof of sending and receipt instead of traditional counter mail.
If you use a mailed notice, include your full name, the account email if any, the subscription name, the charge amount, the date of the last charge, and a request to stop future billing. Mail can take around 5 to 10 business days, so do not rely on it if your renewal is tomorrow.
Avatarify’s Terms do not state the exact post-cancellation access rule (avatarify.com). In most app store subscriptions, canceling stops the next renewal but does not erase the time you already paid for, so if you cancel a monthly plan today, access often continues until the displayed expiry date.
That is why your screenshot matters. If Apple shows access until, for example, April 30, use that date as your working end date and check again on May 1 to confirm the subscription changed to inactive.
The Terms page does not show a clear auto-renewal clause (avatarify.com). Even so, recurring app subscriptions commonly continue until canceled through the billing platform, and user complaints about unexpected charges show that some people believed a small trial or one-time payment would not turn into a larger charge later.
Heads up: deleting the app, logging out, or stopping use does not stop billing by itself. Only the active subscription page or a successful store-level cancellation normally prevents the next charge.
Avatarify does not explain data retention after cancellation on its public Terms page (avatarify.com). Since there is no public export or retention policy in the verified material, assume that any media still inside the app may become hard to recover later.
Download or save anything important before the current billing period ends. If you made client work, school content, or social media assets in the app, store copies on your phone, cloud drive, or desktop before the account loses paid access.
Avatarify’s public Terms do not show a refund policy for general refunds, unused periods, or billing errors (avatarify.com). That means there is no clear public promise of a pro-rated refund if you cancel halfway through a week, month, or year.
In plain terms, you should assume refunds are not automatic. If you changed your mind after purchase, your chance of getting money back will usually depend on the billing channel, the facts of the charge, and the proof you can show.
In the Philippines, subscription complaints can fall under the Consumer Act of the Philippines, Republic Act No. 7394. There is no universal cooling-off period clearly guaranteed for all online subscriptions, while a 7-working-day cooling-off rule is more commonly tied to door-to-door or direct sales, not ordinary app subscriptions.
That mismatch matters here because Avatarify’s Terms also do not specify any cooling-off period or withdrawal right (avatarify.com). If the charge was unclear, misleading, duplicated, or continued after cancellation, you may still complain to DTI and also dispute the payment with your bank or e-wallet.
If the charge came through Apple, start with the Apple billing route tied to your App Store purchase. Prepare the amount charged, the transaction date, the plan name, and screenshots of the cancellation page and any unexpected billing message from your device.
If you also contact Avatarify support through the help center, keep the message short and factual. State the exact amount, such as ₱129.00, ₱195.00, or ₱1,850.00, say when you canceled, and attach the screenshot that shows the cancellation or expiry date.
If a charge appears after cancellation or you believe it was unauthorized, contact your card issuer, GCash, Maya, or bank and ask for a dispute or chargeback. Under BSP-related card dispute practice in the Philippines, cardholders often have up to 60 days from the statement date to challenge a transaction, so do not wait too long.
Use chargeback as the serious step after you collect proof. Save your cancellation screenshot, the billing statement entry, and any support ticket. For consumer complaints, DTI handles online subscription issues under RA 7394, while payment disputes can also involve BSP channels through your financial provider.
The Terms page does not show a clear auto-renewal clause, minimum commitment period, or free trial terms in the verified material (avatarify.com). That is unusual for a subscription app because these are basic points users normally expect to see before paying.
For you as a consumer, the practical lesson is simple. Do not assume silence means no renewal. If a store page shows an active recurring subscription, treat that as the real billing source and cancel there before the displayed renewal date.
Avatarify’s Terms also do not specify applicable law, a dispute resolution process, or a data retention policy after cancellation (avatarify.com). This leaves users with less guidance than they should have when a charge is disputed or when access ends.
If a conflict starts, your strongest evidence will be your own records: screenshots, receipts, and support messages. That matters even more here because the public legal page does not fill those gaps for you.
| Plan | Price (PHP) | Billing period | Main features |
|---|---|---|---|
| Weekly Avatarify Premium | ₱129.00 | Weekly | Premium for 1 week |
| Monthly Avatarify Premium | ₱195.00 | Monthly | Premium for 1 month |
| Yearly Avatarify Premium | ₱1,850.00 | Annual | Premium for 1 year |
| Yearly 3 Days Trial Pro | ₱1,690.00 | Annual | Pro with 3-day trial |
| Yearly 3 Days Trial 39.99$ Pro | $39.99 (₱1,950.00) | Annual | Pro with 3-day trial |
The weekly plan at ₱129.00 becomes expensive fast. Over 4 weeks, that is about ₱516.00, which is much higher than the monthly plan at ₱195.00. Over a year, weekly billing would be far above any annual option.
The cheapest annual figure listed is ₱1,690.00 for a yearly Pro offer with a 3-day trial, while the highest annual figure shown is $39.99 (₱1,950.00). Prices may change based on App Store exchange rates and promotions (apps.apple.com).
If you use Avatarify only for a quick trend, one week may be enough, but it is poor value beyond a short burst. If you need it for recurring content, the monthly plan is far cheaper than stacking weekly charges.
Just a reminder: the pricing page is clearer than the legal page. The plans are visible, but cancellation, refunds, and trial conversion details are not clearly published in the Terms (avatarify.com).
For Philippine users, the main law to remember is the Consumer Act of the Philippines, Republic Act No. 7394. If a subscription charge is misleading, unauthorized, or difficult to stop, that is the framework consumers usually rely on when filing complaints with DTI.
There is also a competition authority named in the research data, the Philippine Competition Commission. In day-to-day subscription disputes, though, DTI is the more practical first stop for consumer complaints, while BSP-related channels matter when the payment itself is disputed through a bank, card, GCash, or Maya.
The public Avatarify Terms do not give a cooling-off period or withdrawal right (avatarify.com). In the Philippines, the clearer 7-working-day cooling-off rule is tied more closely to door-to-door or direct sales, not to every online subscription app.
So if you bought Avatarify through an app store, do not rely on a broad automatic online cancellation right. Your stronger argument will usually be billing error, unclear conversion from a trial, or continued charging after cancellation, backed by screenshots and receipts.
If support does not fix the problem, gather your evidence and file a complaint with DTI. Include the app name, the charge amount in pesos, the date, the payment method, your cancellation proof, and a short timeline of what happened.
DTI handles consumer complaints involving online subscriptions under RA 7394. BSP-related dispute handling matters when the bank, card issuer, GCash, or Maya needs to reverse or investigate a charge.
If the issue points to market behavior or competition concerns, the Philippine Competition Commission is the authority named in the research data. For most readers, though, DTI plus your payment provider will be the practical route.
Cancellation looks difficult, not because the taps are always complicated, but because the rules are poorly explained and users report surprise charges. The review sample here is stark: 0 positive and 5 negative unique reviews, with recurring complaints about unexpected billing after a low-cost trial or single use.
There are also local usability complaints beyond billing. Some users report app crashes or unknown errors when adding photos, which makes a recurring plan feel even worse when the app is not working properly.
| Theme | Frequency | Typical example |
|---|---|---|
| Unexpected charges | 4 of 5 | Low trial became full fee |
| No clear cancellation | 2 of 5 | No cancel button seen |
| Refund frustration | 1 of 5 | Refund denied or absent |
| App problems | Local issue | Crash or photo error |
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | Negative only | 5 |
Only negative reviews were provided in this dataset, so that is the honest picture. To stay balanced, the app category itself can still be useful for quick AI face animation, but the billing experience described by reviewers is a serious red flag.
Prepare your evidence before you press anything. The three most useful items are a screenshot of the active subscription, the next billing date, and the exact plan amount such as ₱129.00 or ₱195.00.
If you ask for a refund or dispute a charge, include the transaction ID, the date, the amount, and the payment method. If the payment came from GCash, Maya, or a credit card, include the statement entry showing the charge.
A short timeline also helps. Example: subscribed on April 2, canceled on April 4, charged on April 5. That format is easier for support, DTI, or a bank investigator to follow.
Save the confirmation screen right away because some app interfaces are hard to reopen later. Then check your email inbox, spam folder, and Apple subscription page for proof that the plan now shows an expiry date instead of a renewal date.
Monitor your statement for at least one more billing cycle. That matters most for weekly plans because a missed cancellation can show up again in just 7 days.
This is the classic mistake. You remove the app from your iPhone, but the App Store subscription remains active and the ₱129.00 or ₱195.00 charge continues on schedule.
Solution: always cancel from the subscription manager, then verify the expiry date. App deletion is storage cleanup, not billing cancellation.
User reviews show repeated frustration around low initial amounts that were followed by bigger charges such as ₱599. Even though Avatarify’s public Terms do not clearly publish free trial rules, any trial shown in the store should be treated as time-sensitive.
Solution: set a calendar reminder at least 24 hours before renewal. If the trial ends in 3 days, cancel on day 2, not at the last minute.
A refund request with no screenshots, no transaction ID, and no timeline is much weaker. This matters more here because the public Terms do not give a clear refund process you can point to (avatarify.com).
Solution: attach the receipt, subscription screenshot, and the exact date you canceled. If you escalate to your bank, those files become your main evidence.
Another common error is asking the app to cancel a subscription that was actually billed through Apple. That wastes time, and time matters on a weekly plan that renews every 7 days.
Solution: identify the billing source first. If the charge appears under your Apple subscriptions, cancel there and use the help center only as a support backup.
Some users focus only on large charges and ignore a ₱1 authorization or low-cost trial-style payment. In real complaints, that small amount was the warning sign before a larger charge appeared later.
Solution: if any amount looks unfamiliar, review your active subscriptions that same day. Quick action is easier than fixing a month of repeated deductions later.
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No fee found | Easy if available |
| App Store (iOS) | Before next billing | No fee found | Medium |
| Google Play (Android) | Before next billing | No fee found | Medium |
| Registered mail | 5-10 business days | No fee found | Higher, best proof |
For Philippine users, the store route is usually the most concrete option because the app’s own Terms do not publish a full in-account cancellation path (avatarify.com). Registered mail gives stronger documentary proof, but it is slower and less practical for a subscription that may renew within days.
No cancellation fee or early termination fee was found in the public Terms. That is good news, but you still need to cancel before the next billing date to avoid another charge.
Right after cancellation, confirm that the subscription now shows an expiry date rather than an automatic renewal date. Take a screenshot, save it to cloud storage, and add a calendar reminder for the day after the listed expiry date so you can verify that billing really stopped.
Then review your payment source. If you used a card, GCash, or Maya, watch the account for at least 30 to 60 days, especially if you were on a weekly plan and fear a continued charge.
If billing continues after cancellation, contact your payment provider quickly and request a dispute or chargeback. In the Philippines, cardholders often have up to 60 days from the statement date to challenge a transaction under BSP-related dispute practice, so act while the record is fresh.
You can also file a complaint with DTI under the Consumer Act, RA 7394. Your screenshots, receipts, and cancellation proof will matter more than long explanations.
If you are canceling because of cost, crashes, or billing stress, there are other avatar tools worth a look. Animaze is strong for custom avatars and works with Discord, OBS, and Zoom. VUP supports face and full-body tracking with broad avatar format compatibility. VSeeFace focuses on real-time face and hand tracking for more realistic virtual avatars.
Live2D Cubism is another option if you prefer anime-style 2D avatars with smooth face tracking. Pricing was not specified in the verified data for these tools, so compare features before moving over.
If you want to send a written notice, use this mailing address:
This is the cancellation address provided in the service context. There is also a note that Addr Properties LLC is a real estate agency at this address, so use mail only as a backup proof method, not as your only urgent cancellation step.
For a live subscription, online cancellation through the billing platform is still the faster route. The physical address is most useful when you want an extra paper trail for a dispute, especially if support is unresponsive and you need to show that you sent a clear cancellation notice.
If you mail a letter, include your name, subscription details, charge amount, date of last billing, and a direct sentence requesting cancellation of future charges. Then keep the proof of sending together with your screenshots and statements.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Rafael Flores
eIDAS legal expert · 4 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 4 years.