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Cancellation Aweber: Easy Method
What is Aweber
Aweber in plain terms
Aweber is an email marketing SaaS platform used for newsletters, automations, signup forms, landing pages, and subscriber management. It is based in the United States, and its service is sold as a recurring subscription with a Free tier plus paid plans, according to its pricing pages and service agreement (aweber.com).
If you signed up in the Philippines, the setup can feel simple at the start, but the billing side matters more than many users expect. Aweber says accounts are billed automatically on a recurring basis at the interval chosen during signup, and trial accounts can convert to paid billing automatically when the trial ends unless you cancel before the end date (aweber.com).
Main features people actually pay for
The paid value is mainly in higher sending limits, fuller automation, and fewer restrictions. Aweber Free allows up to 500 subscribers and 3,000 emails monthly, while Aweber Lite costs $15.00 (₱848) monthly and Aweber Plus costs $30.00 (₱1,695) monthly, both converted from USD at about 1 USD = ₱56.5 (help.aweber.com).
Lite has limits on features, while Plus is the plan with full access to features without those limitations. If you only need basic newsletter sending, the Free plan may be enough. If you need advanced workflows or more room to scale, the paid tiers are what Aweber is really trying to sell.
How Aweber behaves for users in the Philippines
For Philippine users, the biggest practical issue is that pricing is published in USD, not PHP, even if this guide shows local equivalents for clarity. Paid plans require a credit card, and the official sources provided here do not mention GCash or Maya as direct billing methods for Aweber plan subscriptions (aweber.com).
Here is the part many users find frustrating: the cancellation path exists online, but local complaints and public reviews show that some users still struggle to complete it or to stop charges after cancelling. If you are already planning to leave, it is smart to export your lists before doing anything and to save proof at every step.
How to cancel Aweber
Checks to do before you click cancel
Many Aweber users in the Philippines get annoyed when the process feels unclear or when billing continues after they thought the account was already closed. The safest move is to prepare before cancelling: note your next billing date, capture your current plan page, and export anything you may need because account data can be erased within 30 days after closing (aweber.com).
- Screenshot your current plan and billing page
- Export subscriber lists, templates, and reports
- Check whether you subscribed on the web, App Store, or Google Play
- Save the card statement entry showing the latest charge
That subscription channel matters a lot. If you started through iPhone billing, you usually need to cancel through Apple. If you started through Android billing, you usually need to cancel through Google Play. If you signed up on Aweber's website, use the web account path.
Exact web account cancellation path
The direct self-service route is on the web account dashboard. Aweber's documented path is: log into your account, click your user profile in the bottom-left corner, choose My Account, open Billing, then in Current Plan click Close My Account, and complete the prompts on screen (help.aweber.com).
If you want the official walkthrough page, use this help article: Aweber account cancellation help. Heads up: if the page loads slowly or the cancel button does not appear on mobile, switch to a desktop browser and take screenshots before and after the final confirmation.
The truth is, Aweber's cancellation flow sounds easier than some users say it is in practice. Review complaints mention difficulty completing the final steps, so once you reach the confirmation page, save that page immediately and check your email for any closure notice the same day.
App Store and Google Play cancellation routes
If your Aweber subscription is billed through Apple, open the App Store on your iPhone or iPad, tap your profile icon at the top right, select Subscriptions, choose Aweber, then tap Cancel Subscription and confirm (support.apple.com). On Apple billing, cancelling inside the Aweber website may not stop the App Store subscription.
If your Aweber subscription is billed through Google Play, open Google Play Store, open the menu, select Subscriptions, choose Aweber, tap Cancel Subscription, and follow the on-screen instructions (support.google.com). On Android, this is the right place to check even if you no longer use the app.
A common mistake is cancelling the account on the web while the store billing remains active. If you are not sure where billing came from, check your bank statement description. Apple and Google charges usually show clear store-related labels.
Support, email, phone, and postal option
If the self-service route fails, contact Aweber support fast. The listed email is [email protected], live chat is available 24/7 through the Contact Us page on Aweber's website, and phone support is +1 215-825-2196, Monday to Friday, 8:00 AM to 8:00 PM ET. In Philippine time, ET is usually 12 to 13 hours behind depending on daylight saving in the US, so evening in ET often means morning in the Philippines.
For the strongest paper trail, you can also send a written cancellation request by post to the company address listed in this guide. A registered letter can help if you are documenting a dispute. Some users now use digital registered delivery services such as Postclic because they provide timestamped proof of sending, receipt, and opening without a physical trip to the post office.
In your written request, include your account email, plan name, last billing date, and a clear line such as: "Please close my Aweber account and stop all recurring billing effective immediately." Since Aweber's terms say a written request to terminate service relieves you of the obligation to pay the monthly account charge, sending that record matters if a billing issue appears later (aweber.com).
When you cancel, what changes right away
Access, billing, and renewal after closure
Aweber says accounts are billed automatically on a recurring basis based on the interval chosen during signup. If you do nothing, renewal continues and the company may change the rate with 15 days' advance notice before the new rate takes effect (aweber.com).
If you cancel during a free trial, Aweber says you will not be charged, and you keep access until the trial end date. After that date, the account is deactivated unless you reactivate on a paid plan. The official sources here do not give a separate detailed rule saying paid users keep service until the end of a paid billing cycle after web cancellation, so you should rely on the on-screen confirmation and your next invoice date.
Your data can disappear within 30 days
This is the part many users miss. Aweber states that after cancelling, all information will be completely erased from the account within 30 days of closing if you do not switch to a Hold package. After 30 days, the account cannot be reopened and the information becomes permanently unavailable (aweber.com).
So before you close the account, export your subscriber list, campaign content, landing page copy, and any performance reports you still need for tax, audit, or migration work. If your business sends customer communications, losing those records can be more expensive than one extra month of service.
Aweber refund policy and the reality for Philippine users
What the terms say about refunds
Many users get most upset at this stage because they expect a partial refund after cancelling, then find out the terms do not clearly promise one. Aweber's Terms of Service do not specify a refund policy, and the research basis here points to the same wording for general refunds, unused periods, and billing errors: only a written request to terminate service relieves you of the obligation to pay the monthly account charge, with no refund after cancellation (aweber.com).
In practical terms, that means pro-rated refunds are not something you should count on. If you cancel halfway through a billing period, the safer assumption is that the unused period will not be refunded unless support makes a manual exception.
Your rights in the Philippines and how to ask anyway
For consumers in the Philippines, the Consumer Act of the Philippines or RA 7394 and DTI complaint channels are the key local reference points for online subscription disputes. There is no universal statutory cooling-off period for ordinary online subscriptions stated here, and Aweber's own terms also do not specify a cooling-off period or withdrawal right.
You can still ask for a refund if the charge was unauthorized, duplicated, or continued after cancellation. Send a short written request to [email protected] with your account email, transaction amount, date, and proof of cancellation. If your issue is a clear billing error, ask for reversal of the specific charge, not a vague refund request.
Chargeback, bank disputes, and store refunds
If support does not fix a continued charge, your next step in the Philippines is usually your bank, credit card issuer, or e-wallet provider. Under BSP-related card dispute practice referenced in this guide, cardholders typically have up to 60 days from the statement date to dispute a transaction. Save screenshots of your closure confirmation, your emails, and the statement entry before filing.
If you paid through GCash, Maya, or a bank card, ask for a chargeback or dispute for an unauthorized or continued recurring charge. If you paid through Apple or Google, use the billing platform's support flow because the store often controls the payment record. For broader consumer complaints involving online subscriptions, DTI is the public agency to contact under RA 7394.
Aweber terms that affect your subscription more than you might think
Auto-renewal, no minimum term, and trial conversion
Aweber's terms say accounts are billed automatically on a recurring basis at the interval selected during signup. The same terms also say no minimum commitment duration is specified, which is good news if you want flexibility, but it also means forgetting to cancel can lead to another billing cycle very easily (aweber.com).
The free trial rule is very clear. On the day the trial ends, the card on file is automatically charged for the new plan unless you cancel before the trial end date. If you cancel during the free trial, you will not be charged, and access continues until the trial end date.
Rate changes, law, and dispute handling
Aweber reserves the right to change the rate by notifying the subscriber 15 days before the new rate takes effect. If you are on a paid plan and receive a pricing email, check whether staying still makes sense. Some long-time users online have also complained about price increases, so this is not just a theoretical clause.
The terms provided here do not specify which country's law governs the contract and do not specify how disputes are handled. That missing detail does not remove your local rights in the Philippines, but it does mean you should document every step carefully if a billing disagreement happens.
Aweber plans and pricing in PHP
Current subscription plans
Plan | Price (USD / PHP) | Period | Main features |
|---|---|---|---|
AWeber Free | $0.00 (₱0)* | Monthly | 500 subscribers, 3,000 emails |
AWeber Lite | $15.00 (₱848)* | Monthly | 10x send limit, limited features |
AWeber Plus | $30.00 (₱1,695)* | Monthly | 12x send limit, full access |
Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP, and you should check the official website for exact local prices.
Which plan costs most, and are you overpaying?
Aweber Plus is the most expensive listed plan at $30.00 (₱1,695) monthly, and Aweber Free is the least expensive at $0.00 (₱0). Lite sits in the middle at $15.00 (₱848) monthly. If you are paying for Plus but only sending occasional newsletters, you may be overspending for features you no longer use.
The research set here does not provide a verified annual discount table, so there is no solid basis to claim yearly savings. What is verified is recurring billing, credit card requirement for paid plans, and the company's right to change rates with 15 days' notice (help.aweber.com).
Your consumer rights in the Philippines for an Aweber cancellation problem
Which rules matter locally
If your issue is unclear cancellation, continued charging, or denied refund, the local framework is RA 7394 or the Consumer Act of the Philippines, with DTI as the relevant consumer authority for this type of online subscription complaint. For ordinary online subscriptions, the data here does not show a universal cooling-off period that automatically applies the way some consumers expect.
For door-to-door or direct sales, a 7 working day cooling-off period is commonly discussed in Philippine consumer guidance, but that is not the same as a normal SaaS signup on a website. In Aweber's own terms, no cooling-off period and no withdrawal right are specified, so your best protection is proof of cancellation and fast action on billing disputes.
How to complain if charges continue
If Aweber keeps charging after you cancelled, gather four things before filing a complaint: your cancellation screenshot, confirmation email, card statement showing the charge, and any support replies. Start with Aweber support, because a direct fix is usually faster than a formal complaint.
If that does not work, file a complaint with DTI and separately ask your bank or e-wallet provider for a chargeback if the charge is unauthorized or continued after cancellation. For card disputes in the Philippines, act within 60 days from the statement date when possible. That deadline can make the difference between a successful reversal and a rejected complaint.
Useful authority contact for Philippine users
For consumer complaints involving online subscriptions, contact DTI through its official site. Use your complaint to explain the timeline clearly: signup date, cancellation date, charge date, and the amount charged in PHP equivalent if needed.
Since Aweber is an overseas service, local enforcement may take time. That is why your bank dispute and your evidence trail matter just as much as the formal consumer complaint.
What customers say about closing an Aweber account
Overall verdict from available reviews
Overall rating trend: 0 positive and 5 negative reviews out of 5 unique reviews. Based on the review set provided here, cancellation is generally difficult rather than easy. The repeated complaints are hard-to-complete cancellation, continued billing after closure, denied refunds, and weak customer support response.
That does not mean every user will have the same outcome. Aweber still offers useful email marketing tools, a Free plan, and a documented self-service path. But on cancellation alone, the sentiment in the available review sample is clearly negative, and that matches the local issue noted in this brief: users report challenges navigating the online cancellation process.
Recurring themes and source summary
Theme | Frequency | Typical example |
|---|---|---|
Hard to cancel | 2 reviews | Cancel flow fails |
Charged after cancel | 1 review | Monthly disputes |
Refund denied | 1 review | No refund issued |
Poor support | 1 review | No useful response |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 average sample | 5 |
Individual user reports
- "Aweber makes it almost impossible to cancel once you sign on as a subscriber. I've tried cancelling on laptop, cell phone and Ipad, however the platform will not allow me to follow through with the cancellation. It appears the only with to cancel would be to cancel my credit card which is so frustrating." (TrustPilot)
- "Canceled my subscription early 2024, yet I'm continued being charged the annual fee each month. I've canceled several times, I have emails proving that they say my account is closed, yet, I have to dispute the fees each month on my card. Where is the integrity of this company? This is truly unethical." (TrustPilot)
- "I signed up for AWeber and paid $250 [about ₱14,125] for their service... AWeber refused to provide proof of any violation and denied a refund, even though I never got to use what I paid for." (TrustPilot)
- "So much difficult to deal with, horrible customer service" (TrustPilot)
- "I have been with Aweber for more than 10 years... they have increased there prices... I have been trying to contact them for more than 2 months, and no response." (TrustPilot)
Documents and proof you should save before and after cancelling
Before cancellation
Save your evidence before touching the cancel button. That means a screenshot of Billing, a screenshot of Current Plan, your account email, and the exact next billing date shown in the dashboard. If a dispute appears later, these are the files you will wish you had.
- Screenshot of My Account
- Screenshot of Billing page
- Screenshot of Current Plan
- Exported subscriber and campaign files
For refund or billing disputes
If you ask for a refund or file a chargeback, include the transaction date, amount, last four digits of the card if relevant, and the merchant name shown on the statement. Add the cancellation confirmation screenshot and any support ticket number from email or chat.
After cancellation, keep checking your statement for at least the next 2 billing cycles if your plan was monthly. One saved screenshot on the day of cancellation can carry a whole dispute case later.
Common cancellation mistakes that cause the most hassle
Using the wrong cancellation channel
A classic mistake is cancelling on the Aweber website when the subscription is actually tied to Apple or Google billing. If the charge came through App Store or Google Play, cancel there too. Otherwise the recurring store billing may continue even after the web account looks closed.
Expecting a pro-rated refund automatically
Many users assume that closing mid-cycle means an automatic partial refund. Aweber's terms do not promise that. In this case, the safer approach is to cancel before the next billing date and treat any refund as an exception rather than an entitlement.
Not saving proof of the final confirmation
One review in the source set claims repeated charges continued even with emails saying the account was closed. That is exactly why you should save the confirmation page, the email, and the billing page after closure. If a new charge appears, evidence from the same day is much stronger than a later explanation from memory.
Waiting too long to dispute a charge
In the Philippines, cardholders typically have about 60 days from the statement date to dispute a transaction through the bank or card issuer. If you wait three months because you were hoping support would reply, you may lose the easier route for reversal.
Forgetting that data can be deleted in 30 days
Another expensive mistake is closing first and exporting later. Aweber says account information can be completely erased within 30 days of closing unless you choose a Hold package. If your mailing lists matter to your business, export before you cancel, not after.
A quick comparison of Aweber cancellation methods
Method, notice period, fee, and effort
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
What this comparison really means
If your login still works and the button is visible, the web account route is the fastest. If billing came from Apple or Google, their own subscription panels are usually cleaner. If you are already in a dispute, a written cancellation request gives you a stronger record.
No cancellation fee or early termination fee was found in the Terms of Service. That is good news. The real risk is not a fee, but a missed billing date or a lack of proof.
What to do after you cancel so you do not get charged again
Immediate checks for the same day
Right after cancellation, look for three things on the same day: an on-screen confirmation, an email confirmation, and a billing page that no longer shows an active paid plan. If one of those is missing, contact support immediately at [email protected] or use live chat so the timeline is documented.
Also set a calendar reminder 3 days before your next expected billing date and another one on the billing date itself. This is a simple habit, but it catches problems early while your dispute window is still fresh.
Statement monitoring, chargeback steps, and alternatives
Monitor your bank, card, GCash, or Maya statement for at least 60 days after the statement date that could include the final recurring charge. If an unauthorized or continued charge appears, request a chargeback from your bank or e-wallet provider and keep all screenshots. DTI handles consumer complaints under RA 7394, while BSP-related banking rules matter for the payment dispute side.
If you are moving away from Aweber, a few alternatives in the research set are Brevo at $25.00 (₱1,413) monthly for unlimited contacts, Sequenzy at $49.00 (₱2,769) monthly for 10,000 subscribers, and MailerLite at $73.00 (₱4,125) monthly for 10,000 subscribers. ActiveCampaign is also listed at $79.00 (₱4,464) monthly for 10,000 subscribers. The right pick depends on whether you need low-cost sending, stronger automation, or easier billing control.
Useful links
- Aweber official website
- Aweber cancellation help
- Aweber Terms of Service
- Aweber pricing
- Department of Trade and Industry
Where to send a written cancellation request
Postal address for a formal notice
If you want a written backup record in addition to the online cancellation path, send your request to this address:
- AWeber Communications Inc., 4275 County Line Rd #20 PMB 186, Chalfont, PA 18914, United States
In your letter or printed notice, include your full account email, the plan name, the billing date, and a simple closure request. Ask them to confirm the account is closed and that recurring billing has stopped.
Best way to phrase your request
Use direct wording such as: "Please close my Aweber account associated with [your email] and stop all recurring charges effective immediately." Add the date, your contact email, and copies of any relevant invoices. Short and specific works better than a long complaint when your goal is simply to stop billing.
If you already cancelled online, mention that date too. That small detail helps if you later need to show that the written request was a follow-up, not your first attempt.
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Written by Miguel Villanueva
Postclic editor · 3 years experience
Editor at Postclic for 3 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
Before canceling your Aweber account, note your next billing date, capture your current plan details, and export any necessary data, as account data may be erased within 30 days after closure. You can cancel in writing via email or registered postal mail.
If you subscribed to Aweber through the App Store, you need to open the App Store on your device, tap your profile icon, select Subscriptions, choose Aweber, and then tap Cancel Subscription to confirm. Remember to keep proof of cancellation.
To cancel your Aweber account online, log into your account, click your user profile in the bottom-left corner, select My Account, open Billing, and then click Close My Account in the Current Plan section. Follow the prompts to complete the cancellation.
If you cancel your Aweber account, ensure you complete the cancellation process correctly to avoid being charged again. Check your billing statement for any charges after cancellation and keep proof of your cancellation request.
After canceling your Aweber account, your data can disappear within 30 days. It's essential to export any subscriber lists, templates, or reports you may need before completing the cancellation. You can cancel in writing via email or registered postal mail.