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Cancellation Batchleads: Easy Method
What is Batchleads
Batchleads as a real estate data subscription
Batchleads is a subscription software service for real estate investors. It focuses on lead generation, property data, skip tracing, list building, exports, and outreach tools. The service website is Batchleads official website, and support details published through Batch service channels point to phone, chat, and email support "Monday through Friday, 6 a.m. to 6 p.m. MST" (batchdialer.com).
If you signed up in the Philippines, the setup can feel confusing because pricing is marketed in the United States market, while local users still end up paying converted amounts. Based on the provided pricing data, the monthly plans are about ₱6,000, ₱17,000, and ₱38,000. There is also a 7-day free trial for new users and an annual billing option with a 40% discount, which matters a lot because trial conversion complaints appear in user reviews.
What users are really paying for
The entry plan is Growth at $120.00 (₱6,000) per month. It includes 10,000 monthly leads, 20,000 monthly exports, limited BatchRankAI, 3 users, and nationwide listing and property data. The next step is Professional at $340.00 (₱17,000) per month, with 35,000 monthly leads, 70,000 exports, and full BatchRankAI access.
The top tier is Scale at $760.00 (₱38,000) per month. That plan includes 75,000 monthly leads, 150,000 monthly exports, and up to 26 users. For many solo users in the Philippines, that makes Batchleads expensive compared with alternatives like REsimpli at $99.00 (₱4,950) per month, PropStream at $99.00 (₱4,950) per month, and FlipMantis paid plans starting at $99.00 (₱4,950).
How Batchleads works for users in the Philippines
Here is the practical issue for Philippine users: support is available, but one local complaint says phone support is only in English. If you are more comfortable writing than calling, email and chat are usually easier because you can save the conversation. Batch chat is available by clicking the Batch "B" button at the lower left area of Batch products and websites (batchdialer.com).
The truth is, Batchleads' cancellation flow is less transparent than it should be. The research data does not provide a full self-serve click path from the account dashboard, even though a help article exists. That means you should treat cancellation as a process that needs proof: screenshots, saved emails, and a record of your billing date before your next charge hits.
How to cancel Batchleads without getting billed again
Checks to do before you start
Many users get frustrated because they think they canceled, then another charge appears. A local issue listed in the research says some users report Batchleads continues to charge after account cancellation. Before doing anything else, open your account, take a screenshot of your current plan, and note your next billing date.
Also export anything you need before you submit the request. The available sources do not clearly explain what happens to stored data after cancellation, so assume you may lose access once the billing period ends. Save lead lists, property notes, exported CSV files, invoices, and any proof of the original trial or subscription terms shown on your account page.
- Screenshot your plan name and billing cycle
- Save your next renewal date
- Export leads, lists, and reports
- Download invoices or payment receipts
- Save your account email address
Cancel from the website or account dashboard
The research does not confirm an exact menu path such as Settings > Account > Subscription > Cancel inside Batchleads. What is confirmed is that support has a dedicated cancellation help article and that chat support is available through the Batch "B" widget (batchdialer.com). Start with the help article if it appears inside your logged-in support area, then follow the prompts shown there.
If the cancellation button is not obvious, open the in-app chat and ask for account cancellation before your next billing date. Use clear wording like: "Please cancel my Batchleads subscription effective at the end of the current billing period and confirm in writing that auto-renewal is off." Ask the agent to send an email confirmation to your registered email address.
Use the official support article reference when talking to support because it shows you are following their own process. The support page listed in the research is available through Batch service help channels, while public support details are also summarized here: Batch FAQ and support page.
Cancel by email, phone, chat, or mail
If the dashboard route does not work, email is the strongest everyday option because it creates a timestamped record. Send your request to [email protected] and include your full account email, plan name, last charge amount, and the date you want service to end. Ask for two specific things: cancellation confirmation and confirmation that future billing is disabled.
Phone support is listed as (888) 351-4693, available Monday through Friday, 6 a.m. to 6 p.m. MST (batchdialer.com). For users in the Philippines, that time window usually falls late evening to early morning depending on daylight time in the United States, so email or chat is often more practical. If you call, write down the agent name, call time, and ticket number right away.
Chat support is available through the Batch "B" icon at the lower left of the website or product pages (batchdialer.com). This is useful when you need step by step guidance in real time. One review specifically says the user "couldn't figure out how to proceed" until in-app chat explained the steps, which is a good hint that chat may be the fastest working channel.
You can also send a written notice by registered mail if you want a paper trail. For a modern option, some users prefer a certified digital letter service such as Postclic because it creates tracked proof of sending, receipt, and opening with timestamped records. If you use postal mail, send your notice to the cancellation address listed at the end of this guide and keep the receipt.
How to word your request so support cannot misunderstand it
Be direct and specific. Write that you want to cancel the subscription, stop auto-renewal, and avoid any new charge after the current billing cycle. If you are inside a free trial, mention the exact trial start date and state that you are canceling before the trial ends.
- Use your registered account email
- Include the last 4 digits of the payment method if available
- State your exact billing concern
- Ask for a written confirmation email
- Save screenshots of chat and email replies
What changes after your cancellation request is accepted
Access to the platform and billing status
The available sources do not clearly state whether Batchleads ends access immediately or lets you keep using the service until the current billing period ends. In practice, you should assume access may continue until your paid term expires, but do not rely on that unless support confirms the exact end date in writing. Ask for wording such as: "Your access will remain active until [date]."
If you do nothing, the biggest risk is another automatic charge. The terms data provided for auto-renewal is not clearly published in the available sources, but subscription SaaS plans like Batchleads usually continue unless canceled before the next billing date. That is why your proof matters more than assumptions.
Your data, exports, and saved work
Batchleads does not clearly state in the available sources how long user data is retained after cancellation. Because of that gap, export everything before canceling, not after. This includes lead lists, property searches, tags, campaign notes, and any CSV or report that would be costly to rebuild.
If your account is tied to a team plan, tell your colleagues before the plan ends. Growth includes 3 users, Professional expands usage, and Scale goes up to 26 users, so one cancellation can affect several people. If support later disables access without warning, your team will already have backups.
Refund policy, disputed charges, and what usually works
What the published policy actually says
The available sources do not show a clear refund policy for Batchleads. There is no confirmed published rule in the provided data for general refunds, unused time, or billing errors. There is also no cancellation fee found in the Terms of Service data provided.
That means you should not assume prorated refunds for unused days. In real SaaS billing, unclear refund language usually means support decides case by case. If you were charged after canceling, or charged during what you believe was the trial window, your best chance is a documented refund request sent right away with screenshots attached.
Your rights in the Philippines for online subscriptions
In the Philippines, consumer complaints about subscriptions can fall under the Consumer Act of the Philippines, Republic Act No. 7394. For door to door or direct sales, there is a 7-working-day cooling-off period. For online subscriptions, there is no universal statutory cooling-off rule that automatically applies to every service, so the exact Batchleads promise matters a lot.
Here is the practical takeaway: if Batchleads charged you in a way that was unclear, misleading, or contrary to what was shown during signup, you can raise it with the Department of Trade and Industry or your payment provider. A Philippine user does not need to just accept a repeated or unauthorized charge.
How to request a refund step by step
Send your refund request to [email protected] on the same day you notice the charge. Include the charge date, the amount, your account email, and attachments showing your cancellation request or trial timeline. If chat helped you cancel, attach screenshots of that conversation too.
- State the amount exactly, such as ₱6,000 or ₱17,000
- Explain why the charge is incorrect
- Attach cancellation proof
- Ask for a refund and written resolution
- Request a reply with a ticket number
Chargeback, bank dispute, GCash, and Maya options
If support refuses to fix an unauthorized or continued charge, you can escalate through your bank, credit card issuer, GCash, or Maya. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related card dispute practice. Save screenshots of your cancellation confirmation because that is often the key evidence.
If the issue is not resolved, you can also file a complaint with the DTI for subscription-related consumer issues under RA 7394. Use chargeback as a last resort when you have strong proof, especially if the service charged you after you already canceled or billed you differently from the signup offer.
Batchleads plans and pricing in Philippine peso
Current subscription plans
| Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
| Growth | $120.00 (₱6,000) | Monthly | 10,000 leads, 20,000 exports, 3 users |
| Professional | $340.00 (₱17,000) | Monthly | 35,000 leads, 70,000 exports, full AI |
| Scale | $760.00 (₱38,000) | Monthly | 75,000 leads, 150,000 exports, 26 users |
The prices above are based on the supplied exchange rate of 1 USD = 50 PHP. Batchleads also offers a 7-day free trial for new users and annual billing with a 40% discount. If you are paying monthly and rarely use exports or multi-user access, there is a real chance you are overpaying.
Which plan is cheapest, which is hardest to justify
Growth is the least expensive plan at $120.00 (₱6,000) monthly, while Scale is the most expensive at $760.00 (₱38,000) monthly. For a solo user in the Philippines, Growth is already a serious software cost. Scale only makes sense for larger teams that actually use the 26-user capacity and higher export limits.
The annual discount of 40% can look attractive, but this is exactly where users need to be careful. One complaint mentions signing up for a 7-day trial and then being charged for a full year. If you do not need the platform long term, monthly billing is usually safer because the downside of a billing dispute is much smaller.
Your rights in the Philippines if Batchleads billing goes wrong
Consumer Act protection and the practical meaning for subscriptions
For Philippine users, the main law to know is Republic Act No. 7394, the Consumer Act of the Philippines. In plain terms, this law gives you a basis to complain when billing is misleading, a promised cancellation is not honored, or a seller keeps charging after you tried to stop the subscription.
For online services like Batchleads, there is no blanket rule that every signup gets a fixed cooling-off period. That means your strongest argument is often proof of what was shown during signup, the trial dates, and the cancellation messages you sent before renewal. If a support agent told you one thing and billing did another, document both.
Cooling-off and withdrawal rules that may help
For door to door or direct sales, Philippine consumers generally have a 7-working-day cooling-off period. That rule is less straightforward for purely online software subscriptions, but it still helps to know the standard because companies sometimes use trial periods like 7 days that create customer expectations. If Batchleads offered a 7-day free trial to you, save proof of the exact end date.
If you tried to cancel inside that trial and still got billed, raise that fact clearly in your complaint. One review says the user signed up for a 7-day free trial and was charged for a full year, then was told they could not fully cancel. That kind of timeline is exactly the sort of evidence that matters.
How to complain to DTI or your payment provider
Start with Batchleads support, then escalate fast if the issue is a continued charge. Send a formal email to support, wait for a written response, and if the answer is unsatisfactory, contact your card issuer, bank, GCash, or Maya for a dispute. For card transactions, act within 60 days from the statement date if possible.
You can also file a consumer complaint with the Department of Trade and Industry. Use a short timeline with dates, amounts, screenshots, and the exact result you want, such as reversal of ₱6,000 or cancellation of future charges. For general consumer help, use DTI official website.
Useful authority contacts
If your dispute involves card or e-wallet billing, BSP-related complaint channels can also matter because they oversee financial institutions. Use your bank's official dispute process first, then escalate if needed. For payment-side complaints, your evidence package should include statements, screenshots, and the support ticket.
- Department of Trade and Industry website: www.dti.gov.ph
- Bangko Sentral ng Pilipinas website: www.bsp.gov.ph
What customers say about cancellation and support
Overall verdict from the available reviews
Based on the data provided, cancellation looks difficult rather than smooth. The sentiment summary is 0 positive and 3 negative out of 3 unique reviews, even though one review ended with successful cancellation after chat support helped. The recurring pattern is not that cancellation is impossible, but that it is unclear and too dependent on support intervention.
For Philippine users, two local pain points stand out early: reports of charges continuing after cancellation and English-only phone support. Those issues matter because they increase both billing risk and communication friction when you are trying to stop a subscription before the next renewal.
Recurring themes and source summary
| Theme | Frequency | Typical example |
|---|---|---|
| Unclear cancellation steps | 2 reviews | Needed chat guidance |
| Trial or billing dispute | 1 review | Charged full year |
| Helpful agent response | 1 review | Email solved issue |
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | Mixed to negative | 3 |
Review summary table and quoted experiences
| Source | Rating | Main topic | Sentiment |
|---|---|---|---|
| TrustPilot | 1/5 | Ease of cancellation | Negative |
| TrustPilot | 1/5 | Ease of cancellation | Negative |
| TrustPilot | 5/5 | Customer service | Positive |
- "I signed up for the 7-day free trial and was charged for a full year. When I realized the platform was not user-friendly, I called three days later to cancel; still within the trial period and was told I couldn’t cancel and would have to switch to month to month, pay for a month, even though I wasn’t using their service and then cancel." (TrustPilot)
- "I wanted to cancel my account, and couldn't figure out how to proceed, I approached the in-app chat support. then the CSR BEN guided me with the key steps, and I was able to cancel my account successfully before the billing cycle." (TrustPilot)
- "I had questions about the cost of an upgrade and couldn't find anyone at BatchLeads to help. I had a previous communication with Sophia, so I emailed her. To my surprise, Sophia responded within minutes and resolved my issue." (TrustPilot)
The balanced view is this: support can be helpful once you reach the right person, but the process itself is not user-friendly. That is why written proof and early action matter more here than with simpler subscriptions.
Documents and proof to gather before and after you cancel
Before cancellation
Do not start with support until your evidence is ready. Save a screenshot of your current plan, the billing page, and the next charge date. If you are in a trial, capture the trial start date and any page that mentions 7 days.
- Account profile screenshot
- Subscription plan screenshot
- Next billing date screenshot
- Trial offer screenshot
- Exported leads and reports
For refund or dispute requests
If you were charged unexpectedly, gather the transaction details before opening a complaint. Your bank statement, card statement, GCash record, or Maya record should show the exact amount and date. Add screenshots of chats, emails, and any invoice from Batchleads.
- Transaction ID or statement line
- Charge date and amount
- Support ticket number
- Cancellation confirmation email
- Chat transcript screenshots
After cancellation is confirmed
Once support confirms cancellation, save that message in at least two places, such as your email archive and phone gallery. Then check your statement again after the next expected billing date. If the charge appears anyway, you will already have the evidence needed for a dispute.
Common Batchleads cancellation mistakes that cause extra charges
Waiting too close to the billing date
A common mistake is asking to cancel on the same day the renewal is due. Because support hours are Monday to Friday, 6 a.m. to 6 p.m. MST, a request sent too late from the Philippines can easily miss the processing window. Send your request several days before the next billing date, not the night before.
A real example is the trial complaint where the user acted within days but still ended up in a billing dispute. The lesson is simple: cancel early, not just "within the trial" in your own mind. You want a timestamped message before the system renews.
Assuming chat ended the subscription without written proof
Another mistake is closing the chat after the agent says it is handled, without asking for an email confirmation. If there is a later dispute, a missing screenshot can turn a strong complaint into a weak one. Always ask the agent to send a confirmation to your registered email.
This matters even more because users have reported continued charges after cancellation. A screenshot of the final chat line, plus the support email, gives you far better evidence if a bank or DTI complaint becomes necessary.
Expecting an automatic refund for unused time
The available sources do not show a clear prorated refund policy. If you cancel halfway through a month, do not assume Batchleads will refund the unused days. Ask directly, but prepare for the answer to be no unless the charge was clearly incorrect.
This is where many users get disappointed. The better strategy is prevention: cancel before renewal, save proof, and watch your statement. Refund fights take more time than clean cancellations.
Not exporting data before account access changes
Because the available sources do not explain data retention after cancellation, another costly mistake is leaving exports for later. If your account loses access sooner than expected, your lists and notes may be harder to recover. Export before submitting the cancellation request.
This is especially important on multi-user plans like Professional and Scale. One admin delay can affect several teammates if lead lists and notes are still inside the platform when access ends.
Quick comparison of Batchleads cancellation methods
Method by method recap
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No fee found | Easy if visible |
| App Store (iOS) | Before next billing | No fee found | Medium, store rules |
| Google Play (Android) | Before next billing | No fee found | Medium, store rules |
| Registered mail | 5-10 business days | No fee found | Higher, best proof |
Key takeaway from the comparison
For most users, the fastest route is account support through chat or email because those channels are confirmed in the support data. Registered mail gives stronger formal proof, but it is slower. If you ever subscribed through a mobile store, cancel from that same store billing system before the next charge date.
The main thing is not the channel itself. It is whether you leave with proof showing the request date, the account email, and the fact that future billing was turned off.
What to do right after Batchleads is canceled
Immediate follow-up steps
Right after cancellation, take a screenshot of the confirmation page, confirmation chat, or email. Then set a calendar reminder for your next expected billing date and another reminder 3 days later. This small step catches failed cancellations early.
If support tells you access continues until a specific date, write that date down too. For example, if your next billing date is April 30 and they confirm access until April 30, check on May 1 that no new invoice appears.
Statement checks and chargeback timing
Monitor the payment method used for at least one full billing cycle after cancellation. Look for the same merchant name, a repeated plan amount such as ₱6,000, ₱17,000, or ₱38,000, or any annual equivalent if you were on yearly billing. If an unauthorized charge appears, contact your bank, GCash, Maya, or credit card issuer immediately.
In the Philippines, a chargeback or dispute often needs to be filed within 60 days from the statement date. If support does not resolve the issue, you can escalate to DTI for consumer complaints and use BSP-related complaint channels for payment-side issues involving regulated financial institutions.
Alternatives if you still need similar tools
If you are canceling because Batchleads feels too expensive or too hard to manage, there are alternatives. REsimpli starts at $99.00 (₱4,950) per month for list building and combines CRM, lead generation, and automation. PropStream is also $99.00 (₱4,950) per month and is known for property data depth.
FlipMantis has a free tier and paid plans starting at $99.00 (₱4,950). That can be easier to test if you do not want another high-risk trial or annual billing surprise. Compare not just features, but also how easy it is to leave if the service does not fit your workflow.
Useful links
- Batchleads official website
- Batch support FAQ
- Department of Trade and Industry
- Bangko Sentral ng Pilipinas
Where to send a written cancellation notice
Mailing address for formal notices
If you want to send a formal written notice, use the physical cancellation address provided in the research data:
- 2800 N 24th St, Phoenix, Arizona, 85008, United States
This is useful when you want extra proof beyond chat or email. Include your account email, full name, billing amount, request date, and a sentence clearly stating that you want the subscription canceled and all future recurring charges stopped.
When online support is still the more practical option
For most users in the Philippines, online support remains faster than international mail. Email at [email protected] and the Batch "B" chat option are easier to use across time zones and give you digital records immediately. Mail is best when you want a formal backup trail, especially during a billing dispute.
If you use both, send the email and chat request first, then follow with mail only if support does not confirm cancellation quickly. That gives you speed and documentation at the same time.
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Written by Beatrice Domingo
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
Before canceling, log into your account, take a screenshot of your current plan, note your next billing date, and export any necessary data. This ensures you have proof of your plan and prevents unexpected charges.
To cancel via the website, log into your account and look for the cancellation option in the help section. If you can't find it, use the in-app chat to request cancellation and ask for confirmation in writing.
Yes, you can cancel by emailing [email protected]. Include your account email, plan name, last charge amount, and the desired cancellation date. Request confirmation of cancellation and that auto-renewal is disabled.
After cancellation, you may lose access to your data once the billing period ends. It's crucial to export your leads, lists, and reports before submitting your cancellation request.
If you notice continued charges after cancellation, check your account for confirmation of cancellation. If there's an issue, contact Batchleads support via email or phone to dispute the charge.