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Cancellation Brand24: Easy Method
What is Brand24
A social listening tool with business pricing
Brand24 is a subscription SaaS platform for online brand monitoring. It tracks mentions across social media, blogs, news sites, forums, podcasts, and other public web sources, then turns those mentions into dashboards, alerts, and sentiment reports.
The company offers paid plans plus a free trial period, and its published terms say the trial is available free of charge before a paid subscription starts if you continue using the service (brand24.com). The pricing page also says there is no minimum commitment, which matters if you signed up for a monthly plan and now want out (brand24.com).
What people are actually paying for
The paid value is not just keyword tracking. You are paying for mention volume limits, keyword slots, faster refresh intervals, AI sentiment analysis, priority support on higher plans, and features such as Lightning Search on larger tiers (brand24.com).
At the low end, the Individual plan includes 3 keywords, 2,000 mentions per month, 1 user, and updates every 12 hours for $199.00 (₱11,000) monthly. At the top end, Enterprise starts at $1,497.00 (₱82,350) monthly with custom limits and unlimited users (brand24.com).
How Brand24 works for users in the Philippines
If you are in the Philippines, the practical issue is that support is mainly digital. Research shows live chat is available through Intercom on the Brand24 platform, and email support uses [email protected], but no phone number is listed and support hours are not specified.
Here is the thing: that setup can feel inconvenient if you want a fast cancellation record. Local users often get frustrated when a service has no phone hotline, especially when they are trying to stop an auto-renewal before the next billing date. Brand24 also publishes prices in US dollars, so local costs in pesos can shift with exchange rates.
How to cancel Brand24 without getting charged again
Checks to do before you send the request
Many cancellation problems start because users act too late. Brand24 says you should notify your Account Manager at least 7 days before the start of the new subscription period to avoid the next automatic renewal charge (help.brand24.com).
Before you message support, save your reports, exports, mention history, and any dashboards you still need. Also take screenshots of your current plan, your billing page, your last invoice, and the date of your next renewal. If there is a billing dispute later, those files make your case much stronger.
- Check your next billing date in your account and set a calendar reminder 8 to 10 days earlier.
- Screenshot your plan name, renewal amount, and payment method.
- Export mentions, reports, and any client-facing data you may need after access ends.
- Find the email address tied to the subscription before contacting support.
Cancel through the web account and support chat
The official cancellation route for direct subscriptions is not a simple one-click button on the pricing page. Brand24 says you need to contact your Account Manager through Intercom chat or email to cancel, and the help article is here: Brand24 cancellation help.
In practice, the path is usually your Brand24 account, then the Intercom chat widget, then a written cancellation request. Because Brand24 specifically mentions your Account Manager, write clearly that you want to stop auto-renewal at the end of the current period and ask for written confirmation by email.
- Log in to your Brand24 account.
- Open the Intercom chat on the platform.
- Ask for cancellation of your subscription before the next renewal.
- Request a confirmation message with the effective end date.
The truth is, Brand24's cancellation flow is more manual than it should be. Since some users already report that support contact options feel limited, send a chat message and a backup email on the same day if the renewal date is close.
Email, app store, and written mail options
If chat is slow, send your request to [email protected]. Include your account email, plan name, last 4 digits of the payment card if you are comfortable sharing them, the last invoice amount, and the sentence that you want cancellation effective before the next subscription period. No phone number is available in the verified support details.
If you subscribed through App Store on iPhone or iPad, Apple controls the cancellation. If you subscribed through Google Play on Android, Google controls the cancellation. Brand24 says those subscriptions must be managed through the store where you bought them, not through Brand24 support (help.brand24.com).
- For App Store: open Settings on your iPhone, tap your Apple ID, tap Subscriptions, choose Brand24, then tap Cancel Subscription.
- For Google Play: open Google Play, tap your profile, tap Payments and subscriptions, tap Subscriptions, choose Brand24, then tap Cancel.
- For email: send the request to [email protected] and ask for a written reply.
- For postal mail: you can also send a signed cancellation letter to the listed company address if you want a paper trail.
If you prefer written proof without going to the post office, some users also use digital registered-letter services such as Postclic. It gives timestamped proof of sending and receipt, which can help if there is a dispute about whether you cancelled on time.
After you cancel: access, renewal, and your data
How long your access usually lasts
Brand24 states that users can cancel at any time without additional charges, but that does not mean the service ends instantly in every case. In most SaaS subscriptions, cancellation stops the next renewal and you keep access until the current paid period ends.
Because Brand24 requires notice at least 7 days before the new subscription period begins, the safe assumption is this: if you cancel on time, your account should remain active until the end of the already paid billing cycle, then not renew. Ask support to confirm the exact end date in writing.
What happens if you do nothing and what is unknown
Brand24's terms say that if you pay by credit or debit card, the card may be automatically charged for all fees due during the relevant subscription period (brand24.com). So if you miss the deadline, you can still cancel for the future, but you may already be locked into the next paid cycle.
Data retention after cancellation is not clearly explained in the available help article. Brand24 does not publicly spell out how long data stays accessible after cancellation, so export what you need before your final billing date and ask support directly if you need a retention answer for compliance or client reporting.
Brand24 refund policy and chargeback options in the Philippines
What the published policy says
Brand24 offers a 30-day money-back guarantee, but it excludes custom plans and deals negotiated with the sales team under special terms (brand24.com). Its terms also say users are entitled to a refund of the subscription fee up to 1 month back if the service has not been used (brand24.com).
That wording matters. If you used the platform actively, you should not assume a prorated refund for the unused remainder of the month. Based on the published terms, the strongest refund cases are within the 30-day guarantee or when the service truly was not used during the relevant period.
How to ask for a refund and what works best
For a direct Brand24 subscription, the fastest route is usually the same support channels used for cancellation: Intercom chat plus [email protected]. Put the word Refund in the subject line, include the invoice date, amount, payment method, and the reason, such as accidental renewal, duplicate charge, or no use of the service.
If the charge came through App Store or Google Play, request the refund through Apple or Google because they handle billing for store subscriptions. Brand24's own help page says store-billed subscriptions are managed by those platforms, so asking Brand24 alone may waste time.
- Attach invoice screenshots and your cancellation message.
- State whether the service was unused and mention the date range.
- Ask for a written answer, not only a chat acknowledgment.
- Follow up within 2 business days if there is no reply.
Your rights in the Philippines if a charge continues
Many users get stressed when a cancelled service still charges them or when refunds are delayed. In the Philippines, you can dispute unauthorized or continued charges through your bank, card issuer, or e-wallet provider such as GCash or Maya, and cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP rules.
If Brand24 or the payment channel does not resolve the issue, you can also file a consumer complaint with the Department of Trade and Industry under the Consumer Act of the Philippines, Republic Act No. 7394. Save screenshots of your cancellation confirmation, invoice, and any support replies before you start a chargeback.
Brand24 terms that affect cancellation and renewal
Auto-renewal, commitment, and free trial
The most important clause is the auto-charge rule. Brand24 says that by choosing a credit or debit card, you agree that the card may be automatically debited for all fees due during the relevant subscription period (brand24.com).
On the other hand, the pricing page says there is no minimum commitment and you can cancel at any time without additional charges (brand24.com). Brand24 also offers a free trial period under its terms, so if you start on a trial, watch the conversion date carefully and cancel before the paid cycle begins if you do not want the subscription.
Applicable law, disputes, and missing details
Brand24's terms say they are governed by the laws of the United States, and disputes are resolved through individual arbitration rather than jury trials or class actions (brand24.com). For a user in the Philippines, that is not practical for small billing disputes, which is why local remedies like DTI complaints and bank chargebacks are often the more realistic path.
Brand24 does not clearly explain data retention after cancellation in the verified help material. If your team needs old mention data for reporting, ask this question before your final day of access instead of assuming the records will remain available.
Brand24 plans and pricing in peso terms
Current published subscription plans
| Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
| Individual | $199.00 (₱11,000) | Monthly | 3 keywords, 2,000 mentions, 1 user |
| Team | $299.00 (₱16,500) | Monthly | 7 keywords, 10,000 mentions, unlimited users |
| Pro | $449.00 (₱24,750) | Monthly | 12 keywords, 40,000 mentions, real-time |
| Business | $630.00 (₱34,650) | Monthly | 25 keywords, 100,000 mentions, real-time |
| Enterprise | $1,497.00 (₱82,350) | Monthly | Custom limits, unlimited users |
Which plan feels expensive and who may be overpaying
The cheapest published plan is Individual at $199.00 (₱11,000) per month, while Enterprise starts at $1,497.00 (₱82,350) per month. For Philippine freelancers or small agencies, that entry price is already high compared with lighter monitoring tools.
If you only track a few keywords and do not need hourly or real-time updates, you may be paying for volume you rarely use. In that case, alternatives like Awario from $29.00 (₱1,595) per month, Mention from $29.00 (₱1,595) per month, or even Google Alerts at ₱0 can be enough for basic monitoring.
Your rights in the Philippines when a SaaS subscription goes wrong
Rules that matter for Brand24 users
In the Philippines, subscription complaints are mainly handled under the Consumer Act of the Philippines, Republic Act No. 7394. For online subscriptions, there is no universal cooling-off rule for every digital purchase, but DTI guidance and common platform practice often work around a 7 to 14-day return window for some online transactions.
For door-to-door or direct sales, consumers generally have 7 working days to cancel without penalty. That rule is less likely to apply to a normal self-service Brand24 online signup, so your practical rights usually come from the published refund policy, your payment provider's dispute process, and general consumer protection against unfair billing.
How to file a complaint if support is not helping
If Brand24 continues billing after a valid cancellation request, start with a direct written complaint to the company and give them a short deadline such as 3 business days to respond. Attach your cancellation proof, invoice, and screenshots showing the date you contacted support.
If that fails, file a complaint with the DTI and, for payment disputes, with your bank, card issuer, GCash, or Maya. For card disputes in the Philippines, 60 days from the statement date is a common practical deadline under BSP-related dispute handling, so do not wait for weeks while hoping support will reply.
- Authority: Department of Trade and Industry
- Law: Consumer Act of the Philippines, RA 7394
- Competition authority named in research: Philippine Competition Commission
- Evidence to send: cancellation message, confirmation, invoice, statement screenshot
What customer reviews say about the cancellation experience
Overall verdict from the available feedback
Based on the review data provided here, the visible trend is negative: 0 positive and 2 negative unique reviews. That is a small sample, but it matches the local issues already identified, especially complaints about limited support contact options and a cancellation flow that feels more cumbersome than a modern SaaS should.
My read is simple: cancellation is possible, but not especially smooth. The process depends on support contact, and that always creates friction compared with a clear self-serve cancel button inside the billing page.
Recurring themes and source summary
| Theme | Frequency | Typical example |
|---|---|---|
| Customer service issues | 2 mentions | Slow or unhelpful support |
| High pricing pressure | 1 mention | Upsell after limited use |
| Confusing platform flow | 1 mention | Difficult to navigate |
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | 1/5 | 2 |
- "Very expensive, difficult to navigate, and limited platform. Poor customer service will "help" you set it up in ways that exhaust your platform credits and then try to upsell you to a $250+/mo. package [about ₱13,750+] to actually get it to work for the one thing you want it to do." (TrustPilot)
- "Fake Company!" (TrustPilot)
To stay balanced, the product itself does offer serious monitoring features, AI sentiment, and real-time tracking on higher tiers. That means the problem in the available feedback is less about the idea of the tool and more about support quality, pricing, and overall user experience.
Documents to gather before and after you cancel
Before you contact Brand24
A complete record makes everything easier if there is a billing dispute. Before cancelling, save a screenshot of your plan page, your billing page, the next renewal date, and the last successful payment amount.
- Screenshot of current plan name
- Screenshot of renewal date
- Copy of latest invoice or receipt
- Exported reports and mention data
For refunds and post-cancellation proof
If you will ask for a refund, keep the transaction ID, invoice number, charge date, amount, and the exact email or chat message where you requested cancellation. After support replies, save the confirmation email and take a screenshot of the chat thread in case the in-app message disappears later.
- Refund request email copy
- Intercom chat screenshots
- Bank or card statement line
- Calendar note for next billing cycle
Common mistakes that lead to extra charges
Missing the 7-day notice window
The biggest mistake is waiting until the day before renewal. Brand24 says you should notify your Account Manager at least 7 days before the new subscription period starts to avoid automatic renewal charges (help.brand24.com).
A common real-world scenario is noticing the plan is too expensive on the weekend, sending a message late, then being billed on Monday. The fix is simple: set a reminder at least 8 days before renewal and send both chat and email if the date is close.
Using the wrong cancellation channel
If you subscribed through App Store or Google Play, cancelling only through Brand24 support may not stop store billing. Apple and Google handle those subscriptions directly, and Brand24's help article says store-made subscriptions must be cancelled through the relevant platform (help.brand24.com).
Another mistake is assuming there is a phone hotline for urgent cases. Verified support details list no phone number, so do not waste time searching for one when your renewal is near. Use Intercom and email immediately instead.
Expecting a prorated refund automatically
Some users cancel and assume they will get money back for the unused days left in the month. Brand24's published refund language is narrower than that: there is a 30-day money-back guarantee, and there may be a refund up to 1 month back if the service was not used (brand24.com).
If you used the tool actively, your refund case is weaker. The better move is to request cancellation before the next period begins and ask support directly whether your specific invoice qualifies under the money-back guarantee.
Not saving proof of cancellation
This mistake becomes painful only after the next charge appears. If you do not keep the chat transcript, email copy, and confirmation message, your bank or DTI complaint will be harder to prove.
Take screenshots on the same day you cancel. Save them in one folder with the invoice and statement screenshot so you can send everything quickly if you need a chargeback within the 60-day dispute window.
Brand24 cancellation methods compared side by side
Comparison table
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No fee found | Easy |
| App Store (iOS) | Before next billing | No fee found | Medium |
| Google Play (Android) | Before next billing | No fee found | Medium |
| Registered mail | 5-10 business days | No fee found | Higher, best proof |
Key takeaway for choosing a method
If your subscription is direct, web account support channels are the fastest practical route because Brand24 itself points users to Intercom chat or email. If your subscription is billed by Apple or Google, handle it in that store and do not rely on Brand24 alone.
Registered mail is slower, but it can help when you want stronger evidence of timing and delivery. It is not the default option for most users, yet it makes sense if there is already a dispute about a previous charge.
What to do after cancelling so the charge does not return
Immediate follow-up and billing checks
Right after cancellation, look for a confirmation email or chat reply with the exact end date of service. If you do not receive one within 1 to 2 business days, follow up and ask again in writing because silence is not proof that auto-renewal has been stopped.
Then monitor your card, bank, GCash, or Maya statement through the next expected billing date. If a new charge appears after a valid cancellation, contact Brand24 once more with your proof and file a dispute quickly if the response is weak or delayed.
Chargeback steps, alternatives, and useful links
In the Philippines, unauthorized or continued charges can be disputed through your bank, credit card issuer, or e-wallet provider, and a 60-day window from the statement date is a common benchmark for card disputes. DTI handles consumer complaints under RA 7394, so keep your screenshots and confirmation messages ready.
If you are leaving because of price or complexity, practical alternatives include Mention from $29.00 (₱1,595) per month for broad monitoring, Awario from $29.00 (₱1,595) per month for a lower-cost listening setup, and Google Alerts at ₱0 for basic web mention tracking.
- Brand24 official website
- Brand24 cancellation help
- Brand24 pricing
- Brand24 terms
- Department of Trade and Industry
Brand24 cancellation address and written correspondence
Physical address for mailed requests
If you want to send a written cancellation or dispute by post, use this address:
- Brand24 Global Inc., 121 Executive Circle, Daytona Beach, FL 32114, USA
This is most useful when you need a formal paper trail for a billing dispute. For day-to-day cancellation, Brand24's own help article still points users to Intercom chat or [email protected] as the main channels.
Best way to phrase a written request
Keep the letter short and specific. Include your full name, account email, plan name, renewal date, last invoice amount, and a direct sentence saying you are cancelling before the next subscription period and do not authorize further auto-renewal charges.
Also ask for written confirmation of the cancellation date. If you are mailing the request close to renewal, send the same message by email on the same day so you are not relying on postal delivery time alone.
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Written by Therese Perez
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
Before canceling your Brand24 subscription, check your next billing date and notify your Account Manager at least 7 days before the renewal. Save your reports and screenshots of your current plan and billing details to support your request.
If you subscribed through the App Store, you need to manage your cancellation through Apple. Open Settings on your iPhone, tap your Apple ID, select Subscriptions, choose Brand24, and then tap Cancel Subscription.
When emailing Brand24 at [email protected] for cancellation, include your account email, plan name, last 4 digits of your payment card, last invoice amount, and state that you want cancellation effective before the next subscription period.
After canceling your Brand24 subscription, you will retain access to your account until the end of the current billing period. Make sure to export any important data or reports you may need before cancellation.
If you miss the cancellation deadline, you may still be charged for the next billing cycle. It’s advisable to contact Brand24 support immediately to discuss your options, including potential refunds or chargebacks.