Cancellation Clevguard: Easy Method

What is Clevguard

Service profile and company background

ClevGuard is a subscription software service focused on parental control and device monitoring. It sells tools such as KidsGuard Pro for Android and KidsGuard Pro for iOS through recurring plans, with auto-renewal turned on by default according to its terms (clevguard.com).

The company name listed in the service context is CLEVERGUARD TECHNOLOGY CO., LIMITED, and the corporate address provided for contact purposes is in Tsim Sha Tsui, Hong Kong. Public source material in the verified set does not clearly state a founding year or user count, so the safer reading is that you are buying an online SaaS subscription rather than a one-time app license.

Main features people actually pay for

The paid plans highlighted in the verified pricing data center on device monitoring. For Android, the paid feature set includes call logs, messages, location tracking, and app usage, with monthly pricing shown at ₱1,499.00, quarterly at ₱3,999.00, and annual at ₱7,999.00.

For iOS, the verified pricing data lists similar monitoring functions, including call logs, messages, location tracking, and app usage. The listed rates are ₱2,199.00 per month and ₱5,999.00 per quarter, which shows that iOS access is priced higher than Android in the available data.

How ClevGuard behaves for users in the Philippines

If you are in the Philippines, the practical issue is not signing up but getting out cleanly before the next billing date. Local complaints in the research data mention trouble canceling through the Member Center and difficulty reaching support because email is the main contact route, with [email protected] and an expected response time of within 48 hours.

Here is the business model in plain language. There is no free trial in the verified terms data, only a free demo, and there is no minimum commitment period stated (clevguard.com). That means you can cancel any time, but if you miss the billing cutoff, auto-renewal can still charge you for the next cycle.

How to cancel Clevguard without getting billed again

Checks to do before you click cancel

Many users get frustrated because they think cancellation is done, then a new charge still appears. The truth is, ClevGuard’s process is more complicated than it should be because the correct route depends on where you subscribed: direct on the web, through App Store, or through Google Play.

Before canceling, save a screenshot of your current plan, billing cycle, and renewal date. Also save any data or reports you still need, because the verified terms do not explain data retention after cancellation, and the company tells users to contact support separately for data removal requests (clevguard.com).

• Log in and note the exact next billing date in your account.
• Take screenshots of the plan name, amount charged, and renewal status.
• Search your email for the original receipt and transaction ID.
• Check whether the charge came from ClevGuard, Apple, or Google.

Cancel through the Member Center on the web

If you bought directly from ClevGuard, use the Member Center. The verified click path is simple on paper: log in to your account, go to My Product, choose the product, click Cancel Subscription, then enter the verification code sent to your email (clevguard.com).

Use the official support page if you want the company’s current instructions: ClevGuard cancellation help. Just a reminder, the email verification step matters. If the code email lands in spam and you never complete that step, your cancellation may not finish.

• Open the Member Center and sign in.
• Go to My Product.
• Select the active subscription you want to stop.
• Click Cancel Subscription.
• Enter the verification code sent to your email.
• Save the confirmation page and any email confirmation.

Cancel through App Store or Google Play

If your billing comes from Apple, cancel inside your Apple account, not on the ClevGuard website. The verified path for iPhone or iPad is Settings > your name > Subscriptions > choose the ClevGuard subscription > Cancel Subscription (clevguard.com).

If your billing comes from Google Play, use the Play Store route. Open Google Play Store, tap the menu icon, select Subscriptions, find ClevGuard, and tap Cancel Subscription (clevguard.com). This is a common mistake in the Philippines: users try to cancel on the website even though Apple or Google is the actual billing merchant.

Email support and registered mail as backup options

ClevGuard does not list a customer phone number in the verified support data. Support is handled by email at [email protected], and the stated response window is within 48 hours, so email works best as a backup if the cancellation button fails or the verification code never arrives.

You can also send a written cancellation request to the company’s corporate address if you want paper proof. Some users now use digital registered-letter services such as Postclic because they generate time-stamped proof of sending, receipt, and opening without a physical post office visit. This should stay a backup route, not your main one, because web and store cancellation are faster.

• Email: [email protected]
• Response time: within 48 hours
• Phone support: not available in verified data
• Corporate mailing address is listed in the address section below

What changes after you cancel the subscription

Access and renewal status

The key change after cancellation is that auto-renewal should stop. ClevGuard’s terms say auto-renewal is enabled by default and can be canceled at any time through My Product in the Member Center (clevguard.com), which means the main goal is stopping the next charge rather than instantly deleting your account.

The verified sources do not clearly state whether access continues until the end of the paid billing period, so that part is not fully spelled out by the company. In practice, you should assume your paid access lasts through the current paid term unless the account page says otherwise, then verify it by checking the expiration date shown after cancellation.

Your data after cancellation

This is one area where the company is not clear. The verified terms do not specify what happens to stored monitoring data after cancellation, and they do not publish a retention timeline in the supplied sources (clevguard.com).

If any logs, screenshots, or location history matter to you, export or capture them before canceling. If you also want data removed, send a separate written request to [email protected] and keep a copy of that email, because cancellation and deletion are not described as the same process in the available terms.

ClevGuard refund policy and how to push a request properly

What the official refund policy says

Many Philippine users are most upset not by cancellation itself but by refund denials after a bad experience. The verified refund policy says ClevGuard offers a full refund within 30 days of purchase if the product fails to work and technical support cannot resolve the issue. After 30 days from purchase, no refund is provided (clevguard.com).

The same policy also narrows your chances. No refund is initiated for issues outside ClevGuard’s control, including device compatibility problems, internet issues, or factory resets, and no refund is initiated if antivirus software damages the product or if setup instructions from support were not followed (clevguard.com).

How to request a refund step by step

If you are within 30 days, send your request by email to [email protected] and attach proof early. Include your order number, subscription name, purchase date, amount paid, the device involved, and screenshots showing the product problem. Since support says replies come within 48 hours, waiting a week before following up is a mistake.

Be specific about the failure. A stronger message is: the service did not work, technical support could not resolve it, and the purchase was made within 30 days. If the issue is compatibility, factory reset, or internet quality, the company’s own policy gives it room to deny the refund.

Your rights in the Philippines and payment disputes

For users in the Philippines, there is no universal statutory cooling-off rule for all online subscriptions, but the Consumer Act of the Philippines, or RA 7394, still helps when a service is misleading or continues charging after valid cancellation. Door-to-door and direct sales can carry a 7 working day cooling-off period, but that rule is not a blanket rule for all online SaaS purchases.

If a charge continues after cancellation or appears unauthorized, you can dispute it with your bank, credit card issuer, GCash, or Maya. BSP dispute practice commonly gives cardholders up to 60 days from the statement date to contest a transaction, and DTI handles consumer complaints involving online subscriptions and unfair practices under RA 7394. Save your cancellation screenshots before you file anything.

ClevGuard terms that affect billing, auto-renewal, and account status

Auto-renewal, commitment, and demo terms

The most relevant term for billing is clear: auto-renewal is on by default for subscription plans, and users can cancel auto-renewal at any time through the My Product page in the Member Center (clevguard.com). That means doing nothing is treated as consent to another billing cycle.

The same terms data says there is no minimum commitment duration specified and no free trial, only a free demo (clevguard.com). This matters because some users assume a demo converts later, but the verified terms do not describe an automatic trial-to-paid conversion.

What the terms do not clearly explain

The terms do not specify applicable law in the verified source set, and they do not set out a published dispute-resolution path. They also do not explain a data-retention timeline after cancellation, which is why it is smart to request deletion separately if that matters to you.

There is also no cancellation fee or early termination fee found in the verified terms material. So if you cancel before the next billing date, the issue is usually not a penalty fee but whether the auto-renewal status really switched off in your account.

Clevguard plans and pricing in the Philippines

Current subscription plans

Which plan costs more and which gives better value

The cheapest entry point in the verified data is KidsGuard Pro for Android monthly at ₱1,499.00. The highest listed total price is the Android annual plan at ₱7,999.00, while the most expensive month-to-month option is iOS monthly at ₱2,199.00.

If you compare Android monthly versus annual, paying monthly for 12 months would total ₱17,988.00, while the annual plan is ₱7,999.00. That is a rough saving of ₱9,989.00, or about 55.5 percent, but only if you truly need the service for a full year and do not expect to cancel early.

Billing notes that matter before canceling

The pricing notes say these PHP figures are converted from USD and may vary with exchange rates, discounts, and promotions. So if your receipt shows a different amount, that does not always mean an error, but you should compare it with the offer shown on the purchase page at the time you subscribed.

No cancellation fee was found in the verified terms material. The real billing risk is auto-renewal, especially on quarterly and annual plans where the next charge can be much larger than a monthly payment.

Your rights in the Philippines if ClevGuard will not cancel or refund

Laws that matter for subscription complaints

For Philippine users, the main law to know is the Consumer Act of the Philippines, or Republic Act No. 7394. In plain terms, it protects you from deceptive sales practices and gives you a route to complain to the Department of Trade and Industry, or DTI, if an online subscription keeps charging after cancellation or if marketing claims do not match actual performance.

The available local law block also notes a 7 working day cooling-off period for door-to-door or direct sales. That is useful background, but for an online SaaS purchase like ClevGuard, there is no universal statutory cooling-off rule stated in the supplied material, so your strongest practical tools are the refund policy, proof of cancellation, and DTI or payment-dispute channels.

How this applies to ClevGuard specifically

ClevGuard’s terms say auto-renewal is on by default and can be canceled at any time, yet the verified terms do not spell out detailed dispute procedures. If your account still renews after you completed the cancellation steps and kept proof, that can support a complaint for unfair or misleading subscription handling under RA 7394.

If the service was sold as working for your device but did not function and support could not fix it within the 30 day refund window, use both the company’s own refund policy and your consumer complaint rights. That combination is stronger than sending a short email that only says you changed your mind.

Where to complain and what to prepare

Start with DTI for consumer issues involving online subscriptions. Prepare your receipt, screenshots of the cancellation page, the renewal email or card charge, and your conversation with [email protected]. If the problem is an unauthorized or continued payment, also contact your bank, GCash, Maya, or card issuer immediately.

Useful official contact points include the DTI website at DTI Philippines and the BSP website at Bangko Sentral ng Pilipinas. If you file with your payment provider, mention the transaction date, statement date, and that card disputes are often time-sensitive within about 60 days from statement date in BSP practice.

What customers say about cancellation, refunds, and support

Overall verdict from available reviews

Based on the supplied review set, the cancellation and refund experience looks difficult, not smooth. The data shows 0 positive and 5 negative unique reviews, with repeated themes around charges after cancellation, refund rejection, and poor customer support response.

The local issue pattern matches that mood. Research data for the Philippines points to Member Center cancellation difficulty and limited support channels, especially because no phone support is listed and email is the main contact route.

Recurring themes and source summary

Individual user reports

• "I bought this product and it is tremendously FLAWED... I would not recommend this product to anyone." (TrustPilot)
• "Wish I got my money back. This wasn’t effective." (TrustPilot)
• "I asked for a refund within 3 hours, and they told me it doesn't come under their refund policy... simply say NO REFUND." (TrustPilot)
• "You have got to be the worse ever company for answering the phone... they just want to take your money and run." (TrustPilot)
• "I will be taking my business elsewhere." (TrustPilot)

There are no positive reviews in the provided set, so saying otherwise would be misleading. To stay balanced, the positive side is that the official cancellation paths do at least exist for web, App Store, and Google Play, and the refund policy does publish a 30 day window for certain unresolved product failures.

Documents to gather before and after you cancel

Before cancellation

Good documentation saves time if support pushes back. Before canceling, capture your account page showing the plan name, renewal date, and account email. Add a screenshot of the payment receipt showing the amount, such as ₱1,499.00 or ₱7,999.00, and the transaction date.

• Screenshot of My Product page
• Screenshot of renewal date
• Original receipt or invoice
• Email address used for the account

For refund requests and after cancellation

If you want a refund, attach documents that match the refund policy language. That means proof the product failed, proof you contacted support, and proof the issue was not resolved within the 30 day purchase window.

• Transaction ID or order number
• Date and amount charged
• Support email thread
• Cancellation confirmation screenshot
• Bank or card statement entry

Common cancellation mistakes that cause extra charges

Using the wrong cancellation channel

A classic mistake is canceling on the ClevGuard website when the subscription was actually billed by Apple or Google. If your receipt comes from App Store or Google Play, the website cancellation may not stop billing on that store account.

Fix it by matching the cancellation channel to the billing merchant on your receipt. Apple charges must be canceled in iPhone settings, and Google charges must be canceled inside Google Play.

Stopping halfway through the verification process

For direct web subscriptions, the official process includes an email verification code. Some users assume clicking Cancel Subscription is enough, but if you never enter the code, the request may remain incomplete.

The practical fix is simple. Wait for the code email, check spam or promotions folders, complete the form, then save the final confirmation screen.

Expecting a pro-rated refund after simple cancellation

The refund policy does not promise pro-rated refunds for unused time. It only promises a full refund within 30 days if the product fails to work and technical support cannot fix the issue (clevguard.com).

If you cancel just because you no longer need the service, a refund is less likely. A better approach is to cancel before the next billing date and focus on stopping renewal, not recovering unused days.

Failing to keep proof when support is slow

Since verified support is mainly by email and the company says responses come within 48 hours, delays can happen. If you do not save your proof, it becomes harder to challenge a continued charge with your bank, GCash, Maya, or DTI.

The solution is to archive everything on the same day: screenshots, email timestamps, and statement entries. One clean folder can make a chargeback dispute much easier within the usual 60 day dispute window from the statement date.

Cancellation methods at a glance for ClevGuard

Comparison table

Key takeaway

The fastest option is usually the same channel where you bought the subscription. Direct buyers should use the Member Center, while Apple and Google buyers should cancel inside their respective store account settings before the next billing date.

Registered mail is slower but can help if you need stronger documentation. No cancellation fee or early termination fee was found in the verified terms, so speed and proof matter more than cost here.

What to do after cancellation so the charge does not come back

Immediate checks and statement monitoring

Right after canceling, confirm that auto-renewal shows as off and save a screenshot with the date visible. Put a calendar reminder 3 days before the original renewal date and another reminder on the date your bank statement usually closes.

Monitor your bank, credit card, GCash, or Maya for at least one full billing cycle. If a continued or unauthorized charge appears, contact the payment provider quickly and attach your proof because dispute windows are often around 60 days from the statement date in BSP practice.

Alternatives and useful links

If you are leaving because the service did not match expectations, a few alternatives in the research set are mSpy at $29.99 - $69.99 per month (about ₱1,680 - ₱3,920), Spyzie at $39.99 - $99.99 per month (about ₱2,240 - ₱5,600), and Cocospy at $9.99 - $49.99 per month (about ₱560 - ₱2,800). Those are still monitoring tools, so compare features and device compatibility carefully before paying again.

• Official ClevGuard website
• Official cancellation help page
• Official refund policy
• Official terms of service
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Address and offline contact details

Company mailing address

ClevGuard mainly handles cancellation online through the Member Center, App Store, Google Play, or support email. There is no verified phone number in the supplied support data, so the physical address should be treated as a backup contact route.

The corporate address listed for CLEVERGUARD TECHNOLOGY CO., LIMITED is:

• UNIT 720, 7/F Star House, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong

How to use the address in practice

If you send a written notice, include your account email, plan name, amount charged, transaction date, and a clear sentence requesting cancellation of auto-renewal. Also include the date and keep a copy of the letter and any delivery proof.

For most users in the Philippines, the cleaner route is still online cancellation plus an email to [email protected] if something fails. The address is best used when you need an extra evidence trail, not when you want the fastest result.