Cancellation Color Analysis Pro: Easy Method

What is Color Analysis Pro

How the service appears to operate

Color Analysis Pro is an online color analysis service tied to coloranalysispro.com. The site promotes personalized color analysis, and the only company clue in the available research is a 2025 copyright reference to Momiji Group Inc. plus a contact address in Wilmington, Delaware, USA.

Here is the part that frustrates many users in the Philippines: the public website does not clearly spell out a subscription structure, cancellation flow, or refund rules. Even the terms page at Color Analysis Pro Terms does not surface clear details in the verified research about auto-renewal, trial length, or commitment period.

What people seem to be paying for

The verified pricing data shows one clear paid offer: an Individual Session priced at $150.00 (₱8,475), described as a professional session lasting 60 to 90 minutes with a certified analyst and a personalized color palette. That looks like a one-time service, not a standard recurring membership.

At the same time, user reviews mention trial charges and recurring billing, including reports of weekly or biweekly charges. That gap matters because it suggests some users may be entering a billed offer through a quiz, landing page, or separate purchase path that is not explained well on the main website.

Availability in the Philippines

Color Analysis Pro is accessible from the Philippines through the web, but the verified sources do not show local pricing in pesos, local customer service hours, or support in Filipino. The only confirmed support email is [email protected], and the only confirmed help page is the renewal help page.

There is also no verified sign of Philippine billing channels such as GCash or Maya on the official sources provided. If you signed up from the Philippines, take note that your payment likely went through an international card transaction, which can matter later if you need a bank dispute.

How to cancel Color Analysis Pro without getting billed again

Do these checks before you touch anything

A lot of users get stuck because they start canceling without saving proof. Based on the review pattern, continued charges after a claimed cancellation are a real risk, so take screenshots of your account page, current plan, latest billing date, and any confirmation screen before you close the tab.

Also search your email for every message from Color Analysis Pro, coloranalysispro.com, and color-analysis.pro. Some users said the confirmation or trial email landed in spam, which is exactly how people miss a billing deadline and end up charged again a few days later.

• Screenshot your account dashboard and any plan details
• Save the last billing email and payment receipt
• Note the exact amount charged, such as $150.00 (₱8,475) or the trial amount shown on your statement
• Write down the next billing date from your bank app or card statement
• Check spam and promotions folders for confirmation emails

Cancel through the website or account area

The verified sources do not publish an exact click path such as Settings > Subscription > Cancel. The truth is, Color Analysis Pro makes this harder than it should be because the official website and help page do not clearly document a standard self-service cancellation route in the available sources.

Your fastest practical move is to sign in on the official website, look for account, billing, subscription, renew, manage plan, or payment settings, and check whether the help page at renew help exposes a cancellation button after login. If you see any retention screen or discount offer, do not stop there. Continue until you reach a final confirmation page or email.

If there is no cancel button, capture that screen right away. That screenshot helps if you later need to show your bank, GCash, Maya, or DTI that the merchant did not provide a clear cancellation path.

Cancel by email and ask for written confirmation

The only verified direct contact is [email protected]. Since several users reported that cancellation promises by email did not always stop later charges, send one concise message with your full name, registered email, charge amount, charge date, and a direct instruction that you want recurring billing stopped immediately.

Ask for two things in the same email: cancellation confirmation and a statement that no further charges will be made. If you are within a recent billing window, also ask for a refund in the same thread so there is a single paper trail with date and time.

• Send to: [email protected]
• Subject line: Cancel subscription and stop renewal immediately
• Include: full name, signup email, last 4 digits of card if safe to share, charge date, amount, and screenshot of the transaction
• Ask for: written confirmation, effective cancellation date, and refund decision

Phone, chat, and postal option

No verified phone number is available, no live chat is available, and support hours are not specified in the research. That means email is the main documented channel, with the website as your other route.

If you want an extra layer of proof, you can also send a written cancellation notice to the company address. Some people use registered mail, while others prefer a digital registered-letter service such as Postclic because it creates timestamped proof of sending, receipt, and opening. Use that only as an added record, not as your only step.

The address linked to the official contact information is:

• 2604 Whittier Place, Wilmington, DE, 19808, USA

Because the business appears to operate online, do not wait for postal delivery before canceling by email. Send the email the same day.

After you cancel, what you should expect

Access after the cancellation request

The available official sources do not explain whether access continues until the end of the paid period or stops immediately. If your purchase was the $150.00 (₱8,475) Individual Session, that is likely a one-time service, so the practical issue is less about ongoing access and more about stopping any hidden renewal linked to a trial or quiz funnel.

If you were billed on a recurring basis, assume access may continue only until the next billing date unless support confirms otherwise in writing. Save that email because it is the only reliable timestamp you may have if another charge shows up later.

What happens if you do nothing

The official terms data available for this guide does not clearly state an auto-renewal clause. But user reviews describe repeated charges after trial periods and after attempted cancellations, so the real-world risk is obvious: if you do nothing, the billing may continue.

Set a reminder in your phone for 3 dates: the day you emailed support, 5 business days later, and your next statement date. That gives you three checkpoints to verify whether the cancellation actually worked.

Your data and reports

The verified terms data does not explain data retention after cancellation. If your account contains analysis results, palette files, uploaded photos, or consultant notes, download or screenshot everything before sending the cancellation request.

Do not assume your report will stay available forever. If support removes access quickly or closes the account, your only copy may be the one you saved locally on your phone or laptop.

Refunds, disputes, and the small print gap

What the official sources say about refunds

No refund policy was found in the available official sources. That means there is no verified public rule in this research saying you get a pro-rated refund, no-charge trial reversal, or refund for unused time.

That lack of clarity matches the user complaints. Several reviews say support replied that cancellation was processed but refund requests were denied, which is a warning sign if you are expecting a simple reversal.

Your rights in the Philippines if the charge was misleading

In the Philippines, the Consumer Act of the Philippines or RA 7394 can help if the subscription involved misleading sales, unfair terms, or a service that was not delivered as presented. There is no universal cooling-off period for all online subscriptions, but there may be remedies if the signup flow was deceptive or the merchant kept charging after cancellation.

The law is more useful here for unfair or misleading practices than for buyer's remorse. If you were drawn in by a low trial amount and then charged a much bigger amount without clear notice, document that clearly when you complain.

How to ask for a refund in a way that gives you proof

Send the refund request by email to [email protected] in the same thread as your cancellation. Include the exact charge amount, date, card statement screenshot, and a short explanation such as unauthorized continued billing, unclear trial conversion, or charge after cancellation.

Ask for a reply within 5 business days. If no answer comes or the answer is vague, move to your payment provider while your evidence is still fresh and your dispute window is still open.

• State the amount exactly as billed
• Attach screenshots of cancellation attempts
• Attach the merchant reply if they said you were canceled
• Ask for full refund or reversal of the disputed charge

When to escalate to a bank, GCash, Maya, or card issuer

If a new charge appears after you canceled, file a dispute with your bank or e-wallet provider. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice, so do not sit on it.

You can also file a consumer complaint with DTI for an online subscription issue under RA 7394. For payment disputes, banks, credit card issuers, GCash, and Maya usually want screenshots of the charge, your cancellation message, any merchant reply, and the date when the next charge still went through.

Color Analysis Pro pricing and whether it looks like a subscription

Known official pricing

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website for exact local prices.

What this pricing table tells you

The only verified official plan in this research is a one-time session at $150.00 (₱8,475). So if you expected a normal monthly membership with a clear cancel button, the public pricing data does not really support that expectation.

That mismatch is exactly why users should inspect their statement carefully. If your bank shows repeated charges after a trial or quiz purchase, you may be dealing with a billing path that is not clearly described on the main pricing page.

Fees and hidden costs

No cancellation fee was found in the terms, and no early termination fee was found either. That is good news on paper, but it does not solve the bigger issue, which is unclear subscription disclosure in the available official material.

There is also no verified official pricing history, no annual versus monthly savings table, and no local Philippine peso billing page in the sources provided for this guide.

Your rights in the Philippines when cancellation is unclear

Laws that can help with a bad cancellation experience

For a Philippine user, the key law is the Consumer Act of the Philippines, RA 7394. If Color Analysis Pro used misleading pricing, unclear trial conversion, or kept charging after you canceled, you can frame the issue as an unfair or deceptive consumer transaction.

The Civil Code may also matter if the service materially failed to do what it promised. In plain language, if you paid for one thing and got another, or if the seller's billing behavior contradicted what support told you by email, you have a stronger complaint.

Cooling-off and withdrawal limits

The Philippines does not have a general cooling-off period for every online subscription. A seven-day cooling-off rule exists in some specific sales setups such as certain door-to-door sales, but not as a blanket rule for all digital services.

That means your best argument is usually not "I changed my mind" but "the charge was misleading, unfair, unauthorized, or continued after cancellation." For Color Analysis Pro, that is the angle that fits the reported complaints much better.

How to file a complaint

If support does not resolve the issue, prepare a short timeline with dates, amounts, and screenshots. Then file a complaint with DTI for the consumer side and with your bank or e-wallet for the payment side.

• Step 1: Save screenshots of the website, terms page, help page, and your payment statement
• Step 2: Save the email where you asked to cancel or refund
• Step 3: File a payment dispute with your bank, GCash, Maya, or card issuer within 60 days from the statement date if the charge is unauthorized or continued
• Step 4: File a complaint with DTI and attach the same evidence bundle

Useful authority contacts

For Philippine consumer complaints, DTI is the practical authority to contact for online subscription issues under RA 7394. For payment disputes and bank conduct, BSP is relevant if you are having trouble getting your card issuer or e-wallet to act on a disputed recurring charge.

Use the official DTI website for complaint channels and the official BSP website for financial consumer assistance. Those two routes cover most of the problems raised by Color Analysis Pro users in the available reviews.

What customers say about cancellation

Overall verdict from the reviews

Cancellation looks difficult, not smooth. The review set provided for this guide shows 0 positive and 5 negative unique reviews, which is a very weak record for billing clarity and cancellation follow-through.

The recurring themes are familiar to many Philippine users dealing with overseas online subscriptions: unclear trial terms, support that replies slowly or not at all, and charges that continue after the user believed the account was already canceled.

Recurring complaint themes

Sources summary

Individual user reports

• "I was unable to cancel my subscription online, so I emailed them. They told me over email that my subscription was cancelled and that I would no longer be charged. Several weeks later, they are still attempting to charge me $42 CAD every 2 weeks [about ₱1,750]." (TrustPilot)

• "I paid $1.50 AUD for a trial without realising what the Terms and Conditions were, the confirmation email went straight to spam folder. Charged me $45 AUD a week later [about ₱1,645]." (TrustPilot)

• "I emailed the company to ask that they cancel my subscription and refund me. They replied back that they had canceled it and could not provide a refund." (TrustPilot)

• "They hook me with a $1 trial. But then charge me 40 Canadian dollars [about ₱1,670]. I tried to join customer service but the domain didn't exist!!!! So frustrated." (TrustPilot)

Only negative reviews were provided in the verified review set for cancellation. To stay balanced, the positive side is that the core idea of personal color analysis can still be useful for styling and makeup decisions, but the billing experience described by reviewers is the bigger concern here.

Documentation that can save you if the charge comes back

What to save before canceling

Before you send any cancellation request, save a screenshot of the account page, the current plan, and the renewal or billing screen if you can find one. Also save the terms page and help page on the same day, because pages can change later.

If your purchase started from a quiz or landing page, save that too. In disputes, that page can show whether the trial terms or recurring billing notice were clear enough.

What to attach for a refund or dispute

Use a small evidence folder on your phone or laptop. Put in the card or e-wallet transaction screenshot, amount charged, date, merchant descriptor, cancellation email, and any response from [email protected].

• Transaction screenshot
• Bank or e-wallet statement line
• Cancellation email thread
• Any confirmation screenshot
• Screenshot of failed self-service cancellation if applicable

What to keep after cancellation

Do not delete the confirmation email or screenshot after the issue seems solved. Keep it for at least 60 days from the statement date because that is the practical dispute period many cardholders rely on when filing with a bank under BSP-related rules.

Also take one fresh screenshot of your bank balance or card activity after the next expected billing date passes. That is your clean proof that no further charge appeared.

Common mistakes that lead to extra charges

Stopping after the first email reply

One review said support confirmed cancellation by email, but charges were still attempted weeks later. So the mistake is assuming the problem is over just because you received a polite reply.

The fix is simple: monitor your statement through the next billing cycle and keep all proof. If a charge reappears, dispute it immediately instead of restarting the same support conversation from zero.

Missing the trial conversion because the email went to spam

A reviewer reported that the confirmation email went to spam and a bigger charge followed about a week later. This is common with low-cost trial funnels, especially when users sign up quickly from a quiz page.

The fix is to search spam, promotions, and trash folders the same day you sign up. Add the sender to your contacts and take your own screenshot of the offer page before you pay.

Expecting an automatic refund after cancellation

Another user said support canceled the service but refused the refund. Cancellation and refund are not the same thing here, especially because no clear refund policy was found in the official sources.

The fix is to request both in one message and separate the two requests clearly. Ask for cancellation confirmation and refund confirmation as two different answers.

Not capturing the failed cancel path

If there is no visible cancel button in your account, many people just leave and send a vague complaint later. That misses one of the strongest pieces of evidence you can have.

The fix is to screenshot the account page showing the lack of a clear cancellation path. That image is useful for DTI complaints and for bank disputes involving unclear merchant controls.

Ignoring small unexpected charges

Several reports mention low trial amounts followed by larger charges. Users sometimes ignore the first small charge because it looks harmless, then forget to track the follow-up billing.

The fix is to treat every trial charge as a live billing event. Put the date in your calendar and review your statement again 5 to 10 days later.

Quick comparison of cancellation routes

Methods side by side

Key takeaway from the comparison

If the website gives you a visible cancel option, use it and screenshot every step. If it does not, email support the same day and keep the full thread.

Postal notice can add proof, but it is slower than email and web action. For most users in the Philippines, the practical mix is web attempt plus email proof plus statement monitoring.

What to do right after you cancel

Immediate follow-up steps

Right after you submit the cancellation, save the confirmation page, email receipt, or sent email timestamp. Then set calendar reminders for 5 business days later and for your next expected billing date.

If support says you are canceled, reply once and ask them to confirm the effective date and that no further charges will be made. That one extra sentence can be useful later in a chargeback.

Watch your bank, card, GCash, or Maya activity

Check your payment method for at least one full billing cycle after cancellation. If any unauthorized or continued charge appears, ask your bank or e-wallet for a dispute or chargeback and attach your screenshots.

In the Philippines, users can dispute these charges with their bank or payment provider and may also escalate to BSP for financial handling issues and to DTI for the subscription complaint under RA 7394. Move within 60 days from the statement date if the charge is disputed.

Other color analysis options in the Philippines

If you still want a color analysis service after canceling, local alternatives exist. Color It in Pasig offers personalized color analysis through a salon setup, Flair Image Consultancy offers consultant-led sessions with an e-color guide, and Ingrid Nieto-Pagulayan lists a Personal Color Analysis Package at ₱10,000.

These local options may be easier to question or follow up with if something goes wrong, simply because you are dealing with providers closer to home and with clearer local business footprints.

Useful links

• Color Analysis Pro official website
• Color Analysis Pro terms page
• Color Analysis Pro renewal help page
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Color Analysis Pro cancellation address and where to send notices

Physical address on record

If you want to send a written notice, use this address tied to the official contact information found in the research:

• 2604 Whittier Place, Wilmington, DE, 19808, USA

This is a US address, not a Philippine office. Delivery will take longer than email, so use it as a backup record rather than your only cancellation step.

Practical reality for Philippine users

For most people in the Philippines, the real cancellation process is effectively online-only because there is no verified local office, no verified phone line, and no live chat in the available sources. That makes screenshots, emails, and bank monitoring more important than usual.

If you are already close to the next billing date, send the email immediately, try the website account area the same day, and be ready to dispute any continued charge through your bank, GCash, Maya, or card issuer.