Cancellation Coursiv: Easy Method

What is Coursiv

A subscription learning app with unclear billing details for many users

Coursiv is a software subscription service focused on AI-related learning tools and certificates. In the Philippines, the clearest public pricing currently visible is from its App Store listing, which shows a Pro Monthly plan at ₱1,990.00 and a Pro Yearly plan at ₱4,990.00 as of March 2026 (apps.apple.com).

The company appears to operate through Coursiv Limited, with a listed address in Limassol, Cyprus. The truth is, some of the most common complaints are not about the course content itself but about billing confusion, continued charges, and trouble getting support replies after cancellation attempts.

What users are actually paying for

Based on the available pricing data, users pay for access to all AI tools and platform features under the Pro plans. The App Store listing describes the paid offer as ongoing access to the service on either a monthly or annual basis, which means this is not a one-time course purchase but a recurring subscription.

That difference matters. Several user complaints say they thought they were buying a single course or short trial, then later saw recurring charges. If you signed up quickly through a promo or trial-style offer, take note: Coursiv behaves like a subscription product, so billing may continue until you cancel through the same channel used for purchase.

How Coursiv works in the Philippines

For Philippine users, the biggest practical point is that Coursiv is available through app stores and the web, which creates multiple billing paths. If you subscribed on iPhone, you usually need to cancel in App Store Subscriptions. If you subscribed on Android, you usually need to cancel in Google Play. If you paid on the website, the cancellation route is through your Coursiv account settings or support at [email protected].

There is no public phone number for cancellations, and live chat is not available. Support is listed as 24/7 through email and the support center (support.coursiv.io). Local payment options like GCash or Maya are not clearly confirmed by the verified sources, so you should check your own bank, card, or app store billing record to see where the charge actually came from.

How to cancel Coursiv without getting billed again

Do these checks before you tap cancel

Many users get frustrated because they cancel somewhere, assume it is done, and then see another charge. Before doing anything, open your latest billing email, App Store receipt, Google Play receipt, or bank statement and confirm the billing source. This takes 2 minutes and can save you from cancelling in the wrong place.

Also save proof before you change anything. Take screenshots of your current plan name, renewal date, receipt amount, and account email. If your plan shows ₱1,990.00 monthly or ₱4,990.00 yearly, capture that screen. If you later need a refund request, DTI complaint, or bank dispute, those screenshots matter.

• Screenshot your active plan and renewal date
• Check whether the charge came from web, App Store, or Google Play
• Save any receipt email with transaction ID
• Back up anything you want to keep from the account

Cancel through the Coursiv website or account settings

If you subscribed directly with Coursiv on the web, log in to your account and go to the subscription section in account settings. The verified cancellation path is to sign in, open the subscription area, and follow the prompts to cancel your subscription (coursiv.com bank charge page, as cited in the research data).

A practical click path will usually look like Account > Settings > Subscription > Cancel Subscription or Manage Plan > Cancel. If the cancel button is not obvious, do not stop at the first page. Some services place it under billing details or plan management. Since users have reported billing issues, take screenshots at each step until you reach the final confirmation page.

If the account route fails or the button does nothing, contact support immediately at [email protected] and submit a ticket through the support center. Support hours are listed as 24/7, which means you can send the request anytime, but you should still do it before the next billing date to avoid another renewal (support.coursiv.io).

Cancel through App Store or Google Play if that is where you subscribed

If your payment was made through Apple, open the App Store on your iPhone, tap your profile, open Subscriptions, find Coursiv, and choose Cancel Subscription. On iOS, deleting the app is not enough. You must cancel from the Apple subscription page itself, or billing can continue until Apple shows the subscription as canceled.

If your payment was made through Android, open Google Play Store, tap your profile, go to Payments and subscriptions, tap Subscriptions, find Coursiv, and choose Cancel Subscription. Heads up: uninstalling the app does not cancel a Google Play subscription either. You need the in-store cancellation confirmation screen.

This matters because Coursiv offers app subscriptions, and the app stores control billing on those channels. If you email Coursiv about an App Store or Google Play renewal, support may answer your question, but the actual cancellation still needs to happen in the store account settings.

Email support, ticket support, and registered mail as backup channels

Coursiv does not list a cancellation phone number in the verified support data. The support options currently confirmed are email at [email protected] and a ticket through the support center, with no live chat and no phone line publicly available.

If you are close to your billing date, send an email with a direct subject line such as “Cancel subscription before renewal” and include your account email, receipt date, amount, and a screenshot of the active plan. Ask for written confirmation that auto-renewal has been stopped. That written reply is useful if a charge still appears later.

You can also send a registered letter to the company address in Cyprus if you want extra evidence. Some users now use digital registered mail services such as Postclic because they create timestamped proof of sending, receipt, and opening without going to a post office. This should be a backup option, not your only step, because web or app store cancellation is usually faster.

Watch for billing traps and incomplete cancellations

User reports point to unauthorized charges and poor refund outcomes, even though no specific hidden cancel button has been confirmed. Here is the practical risk: you may think the process is finished after closing a pop-up or sending one email, but your subscription may still show as active if you do not receive a final confirmation.

Here is the thing: if there is any retention screen offering a discount or pause option, read it carefully and continue until you see a clear canceled status. Do not rely on app deletion, browser logout, or a support request alone. For Coursiv, the safest workflow is cancel, screenshot the result, and then re-open the subscription page to confirm it now says canceled or expires on a specific date.

What changes after you cancel your paid access

Your access usually stays active until the end of the paid period

Coursiv states that you can cancel your subscription, but the available policy data does not show any pro-rated refund for unused time. In practice, that usually means you keep access until the end of the current billing cycle you already paid for, whether that is monthly or annual, and then the subscription stops renewing.

For example, if your monthly renewal is on April 18 and you cancel on April 10, you would normally expect access until April 18, not an immediate shutdown and not a partial refund. Since Coursiv does not clearly publish a separate post-cancellation access timeline in the verified sources, check your cancellation screen for the exact end date.

If you do not cancel, billing may continue

The terms data provided for Coursiv does not clearly specify the auto-renewal clause, free trial conversion terms, or commitment duration. That lack of clarity is exactly why many users feel blindsided. In real use, if your account still shows an active subscription on the website, App Store, or Google Play, you should assume renewal can continue.

Just a reminder: because the public terms data is thin, your best source of truth is the billing platform shown on your receipt. If Apple or Google still shows the plan as active, you are still on the hook for the next cycle unless you cancel before the billing date.

Your data after cancellation is not clearly explained

Coursiv does not clearly state, in the research data provided, how long user data is retained after cancellation or whether course progress is deleted immediately. That means you should not wait until the last day to save anything important. Exporting options are also not clearly documented in the verified sources.

If you have certificates, notes, course records, or payment receipts you may need later, save them before canceling. A simple folder with screenshots, PDF receipts, and email confirmations can make a huge difference if your access disappears sooner than expected or if you need to prove a previous subscription.

Coursiv refund policy and what actually works in the Philippines

The official refund position is very strict

According to the research data from Coursiv’s bank charge information page, the refund policy is blunt: no refund after cancellation. That same result appears for the general policy, unused period, and billing error scenarios in the verified dataset. In plain language, Coursiv does not appear to promise pro-rated refunds once a charge has gone through.

This is where many users get upset. If you cancel after a renewal, the company’s published position suggests you should not expect money back for the remaining days in that billing period. Based on user feedback, refund outcomes also appear weak when people claim they did not realize the subscription would renew.

Your rights in the Philippines are wider than the app policy

In the Philippines, subscription complaints can still be raised under the Consumer Act of the Philippines, Republic Act No. 7394, through the Department of Trade and Industry or DTI. There is no universal cooling-off period for all online subscriptions, but door-to-door and direct sales have a 7 working day cooling-off rule, and online sellers are still expected to avoid deceptive or unfair practices.

If you believe the Coursiv charge was misleading, unauthorized, or continued after cancellation, you can file a consumer complaint even if the service says “no refund.” That does not guarantee a refund, but it gives you a formal route outside the platform’s own support system.

How to ask for a refund anyway

If you want to try, use the channel that matches your billing source. For web subscriptions, email [email protected] and also open a ticket in the support center. State the account email, exact amount charged, date, and reason. If your charge was unexpected, say whether it followed a trial, failed cancellation, or unclear renewal notice.

For App Store purchases, request the refund through Apple’s subscription and purchase support flow after canceling in App Store Subscriptions. For Google Play purchases, cancel first, then use Google Play order history and help options to report the billing issue. If your request is tied to an accidental renewal, speed matters. Send it the same day or within 24 hours if possible.

When to use chargeback, bank dispute, GCash, or Maya complaint

If support ignores you or refuses to fix an unauthorized or continued charge, a chargeback can be the practical next move. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction with the bank under BSP-related dispute rules. The same logic applies if your payment came through an e-wallet provider such as GCash or Maya, although each provider has its own dispute form and evidence requirements.

Your evidence should include the cancellation screenshot, email request, receipt amount, and any support reply. If the problem is broader than one transaction, you can also file a complaint with DTI under RA 7394. For Coursiv specifically, a chargeback is most useful when you canceled on time, still got charged, or never clearly agreed to an ongoing renewal.

Terms and subscription conditions that Coursiv does not explain well

Key subscription points that remain unclear

The available terms data for Coursiv leaves several critical points unspecified. Auto-renewal, commitment duration, free trial terms, applicable law, data retention after cancellation, and dispute resolution are all marked as not specified in the research based on coursiv.com/cgu.

That is not ideal for a paid software subscription. When a service charges ₱1,990.00 per month or ₱4,990.00 per year, users should be able to read a clear statement on when billing renews, what happens after trial conversion, and what data remains after cancellation. Here, the public picture is incomplete.

What that means for you before and after signup

If the subscription terms are not spelled out clearly, you have to rely more heavily on the billing screen shown at checkout, the receipt email, and your app store subscription page. Save those records at the moment you subscribe. They may be the only clear proof of what you accepted.

For Coursiv, the safest assumption is that the plan renews unless canceled before the next billing date. Since the terms do not clearly promise a grace period, free trial protections, or pro-rated refunds, treat every active plan as ongoing until the account page or app store says it has been canceled.

Coursiv plans and pricing in the Philippines

Current subscription plans

These prices come from the Philippine App Store listing as of March 2026 (apps.apple.com). The plan descriptions indicate that both tiers unlock the same broad feature set, with the annual option priced as the discounted plan.

Which plan costs more and where the value sits

The most expensive option over time is clearly Pro Monthly at ₱1,990.00 every month. If you kept that for 12 months, you would pay ₱23,880.00 in a year. Pro Yearly at ₱4,990.00 is dramatically cheaper on an annual basis.

That means the yearly plan saves ₱18,890.00 compared with paying monthly for 12 months. In percentage terms, the annual plan is about 79% cheaper than 12 monthly payments. If you only need the service briefly, monthly may make sense. If you signed up yearly by mistake, though, the savings do not help if you barely use it.

Billing notes and possible overpayment risk

No cancellation fee was found in the terms data, and no early termination fee was identified. That is the good news. The bad news is the refund policy appears to say no refund after cancellation, so overpaying usually happens when a renewal goes through and you notice too late.

There is no verified history of price increases in the data provided. What does stand out is the gap between monthly and annual pricing, plus repeated user complaints about unexpected recurring charges. If you are unsure about long-term use, the safer financial move is usually monthly, then cancel as soon as you decide not to continue.

Your rights in the Philippines if Coursiv keeps charging you

The rules that matter for online subscriptions

For Philippine users, the key law is the Consumer Act of the Philippines, Republic Act No. 7394, enforced by the Department of Trade and Industry or DTI. The available jurisdiction data also notes a 7 working day cooling-off period for door-to-door or direct sales. For online subscriptions, there is no universal cooling-off rule that automatically applies to every digital purchase.

That means a normal Coursiv web or app subscription does not automatically come with a guaranteed 7 day cancel-and-refund right under a general online rule. Still, RA 7394 is useful when the issue is deception, poor disclosure, or unfair billing. If the subscription renewed without clear notice or after a valid cancellation, you have grounds to complain.

How Coursiv’s unclear terms compare with consumer protection basics

The terms data for Coursiv does not clearly specify auto-renewal, free trial conversion, or data handling after cancellation. When a business leaves those points vague, that can become relevant in a DTI complaint, especially if your screenshots show a checkout flow that did not clearly explain recurring billing.

In plain terms, if you subscribed to Coursiv and the renewal setup was not transparent, you should document that. DTI will care more about what was shown to you at the point of sale than about a vague policy page that does not answer the real billing questions.

How to file a complaint in the Philippines

Start by emailing Coursiv support and giving them a short deadline, such as 3 business days, to confirm cancellation or fix the charge. If the response is unhelpful, gather your evidence and escalate to DTI. Include screenshots of the subscription page, the cancellation request, bank or app store receipts, and the exact amount charged.

If the issue is the payment itself, also contact your bank, card issuer, GCash, or Maya within 60 days from the statement date if possible. If the problem is an unauthorized card charge, BSP-related banking dispute channels may resolve it faster than waiting for the merchant.

Useful contacts for Philippine users

DTI is the main consumer authority for this kind of online subscription complaint under RA 7394. BSP becomes relevant when the fight is about the payment transaction, card dispute, or e-wallet reversal rather than the course service itself.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about cancellation and billing

Overall verdict: cancellation looks harder than it should be

Based on the review set provided, the sentiment is 0 positive and 4 negative reviews out of 4 unique reviews. That is a very poor pattern. The recurring complaints are unexpected charges, weak support, refund refusal, and unclear renewal communication.

For Philippine users, this lines up with the local issues already flagged in the research: unauthorized charges after initial purchase, difficulty contacting support for refunds, and unresolved complaints about access and billing. To be fair, the platform does offer 24/7 email-based support and app store availability, which are useful basics. The problem is that customer feedback suggests those basics do not always translate into smooth resolutions.

Recurring themes in user feedback

Sources summary

Individual user reports worth noting

• "I signed up for a 7 day trial, but now I am being charged $39.99 [about ₱2,280] i need to cancel and unsubscribe and get a refund!" (TrustPilot)

• "Very disappointing and overpriced. Proving difficult to cancel with no reminder about renewal. Would not recommend." (TrustPilot)

• "I thought it was a one off course and they started charging me monthly. The help ticket system sucks and they wouldn’t refund me the extra month they charged." (TrustPilot)

• "I am absolutely appalled by the hidden fees and deceptive practices of this company. They advertise a one-time fee, but then charge monthly without clear disclosure." (TrustPilot)

Your documentation checklist before and after canceling

What to save before cancellation

Before you cancel, create a small evidence folder on your phone or laptop. Save screenshots of the account page, the plan name, the next billing date, and the receipt. If the plan is billed at ₱1,990.00 or ₱4,990.00, make sure that amount is visible in at least one screenshot.

• Screenshot of account subscription page
• Receipt email or app store order ID
• Date of next renewal
• Account email used for signup

What to collect for refund or dispute requests

If you are asking for a refund or preparing a chargeback, gather the exact transaction date, amount, payment method, and cancellation proof. Banks and e-wallets in the Philippines usually ask for a timeline, so write down when you subscribed, when you canceled, and when the disputed charge appeared.

• Transaction ID or reference number
• Bank, card, GCash, or Maya statement screenshot
• Email sent to [email protected]
• Reply from support or ticket number

Common mistakes that lead to extra Coursiv charges

Canceling in the wrong place

The most common mistake is trying to cancel on the web when the subscription was actually created in App Store or Google Play. In that case, the platform that bills you controls the subscription. A user can send emails for days and still get charged because the store subscription remains active.

The fix is simple: match the cancellation channel to the original receipt. If Apple billed you, cancel in Apple. If Google billed you, cancel in Google Play. If the charge came directly from Coursiv, use the website account settings and support email.

Assuming deleting the app ends the subscription

This catches a lot of people. Removing the app from your phone does not stop billing on iPhone or Android subscriptions. You can delete Coursiv today and still be charged next month if the store subscription remains active.

The solution is to check the actual subscription menu after uninstalling. If the status still says active, the cancellation was never completed.

Expecting a refund after the charge already posted

Coursiv’s published refund stance in the research data is no refund after cancellation, including for unused time. So if you cancel two days after renewal and expect a partial refund, you may be disappointed. Several reviews reflect exactly that problem.

The practical move is to cancel before renewal, not after. If a charge has already posted and you believe it was unfair or unauthorized, shift quickly to a refund request with evidence, then to a bank or e-wallet dispute if needed.

Not saving the final confirmation screen

If support later says there is no record of cancellation, the confirmation screenshot becomes your best proof. This matters in card disputes, DTI complaints, and app store support cases. Without it, the argument becomes harder.

Always save the final page that shows canceled status, expiry date, or a confirmation message. Also save any email sent right after cancellation. Those two records together are much stronger than memory alone.

Waiting too long after an unauthorized charge

Under Philippine banking dispute practice, cardholders often have around 60 days from the statement date to challenge a transaction. Miss that window and your bank may still review the case, but your leverage drops. The same urgency applies to GCash and Maya complaints.

If you see a Coursiv charge you did not expect, act on the same day. Cancel the subscription, contact support, and file the payment dispute if the evidence supports it.

A quick comparison of all cancellation routes

Cancellation methods table

Key takeaway from the options

Each method has a different purpose. Web cancellation is fastest for direct subscribers. App Store and Google Play are essential when the store handles billing. Registered mail gives stronger documentary proof, but it is slower and better used as backup when support is unresponsive.

If you want the least hassle, start with the billing source shown on your receipt and then save proof from that same platform. That one step solves most cancellation confusion.

What to do right after you cancel

Your immediate post-cancellation routine

As soon as you cancel, verify the status one more time. Reopen the subscription page and confirm whether it says canceled, expires on a certain date, or renews no more. Then save a screenshot and set a calendar reminder for 2 days before the original renewal date, just in case.

If support promised cancellation by email, keep that message. If no confirmation arrives within a few hours for an app store cancellation, check the store subscription page directly rather than waiting.

Watch your bank, card, GCash, or Maya for at least one more cycle

Monitor your payment method through the next statement period. Look for any repeat charge from Coursiv, Apple, Google, or a matching descriptor linked to the original subscription. If a new charge appears after cancellation, raise a dispute quickly with your card issuer, bank, GCash, or Maya.

In the Philippines, a chargeback or billing dispute is often strongest when filed within 60 days from the statement date. Keep your cancellation screenshots ready, because DTI and your payment provider will both want proof that you acted before the renewal or that the charge was unauthorized.

If you still want an alternative learning platform

If you are leaving because of billing stress rather than lack of interest in learning, there are cleaner alternatives. Cyber Square focuses on coding, AI, and robotics for students. Coursera offers free and paid courses from universities and companies. Udemy works better if you prefer one-off course purchases instead of another recurring subscription.

That last point is useful if you were caught by a renewal you did not expect. A one-time purchase model can be easier to control than a monthly subscription at ₱1,990.00.

Useful links

• Coursiv official website
• Coursiv App Store listing
• Coursiv support hours
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

The company address and when to use it

Physical mailing address linked to Coursiv

If you want to send a formal cancellation notice or dispute letter by post, the available service context points to this address:

• Georgiou A, 83 Shop 17 Potamos Germasogeias, Limassol 4047, Cyprus

This appears to be the main physical address associated with Coursiv Limited in the research notes. There was no clearly published dedicated cancellation address, so this is best treated as a formal correspondence address rather than the normal everyday cancellation channel.

Why most users should still cancel online

For most people in the Philippines, the practical path is still online cancellation through the website, App Store, or Google Play, followed by email proof to [email protected]. Postal mail is slower, international delivery adds delay, and your next billing date may arrive before the letter does.

Use the physical address when you need an extra paper trail or when support stops responding. For normal cases, cancel online first, save proof, and then monitor your statement closely for the next billing cycle.