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Cancellation service #1 in Philippines
Cover Letter Now is an online subscription service for building job application documents, mainly cover letters. The paid offer centers on AI writing tools, downloadable files in PDF and Word, document storage, editing, and account support. Current listed plans include Pro at ₱499.00 monthly and ₱1,290.00 annually, plus Starter at ₱299.00 weekly, based on converted pricing published for the service ecosystem "($8.99 monthly, $23.40 annual, $5.40 weekly equivalent pricing context)" (aicoverletter.com/pricing).
Here is the thing: many users sign up because they only need one cover letter for one application, then forget that the service runs on recurring billing. The Terms page does not clearly spell out auto-renewal, free trial terms, commitment length, or refund details in the available data, so you need to treat any paid sign-up as a subscription that should be canceled proactively before the next charge date "No information found in Terms of Service" (coverletternow.com/terms).
The Pro plan includes unlimited AI tools, PDF and Word downloads, saved and editable documents, and dashboard support. The Starter plan is positioned as a cheaper short-cycle option at ₱299.00 per week, with unlimited AI tools, resume and LinkedIn generators, and email support. For many job seekers in the Philippines, the key paid trigger is usually file download, because platforms like this often let you build a document before placing the paywall at export.
If you only needed one polished letter, the monthly Pro plan at ₱499.00 may feel expensive once the billing repeats. If you are applying to many roles in one month, the same plan can make sense because it includes unlimited tools and editable saved drafts. That difference matters when deciding whether to cancel now or keep access until your next billing date.
Cover Letter Now is accessible online in the Philippines and shows pricing converted into pesos, which helps local users budget more clearly. Support is available through a contact page, email at [email protected], and phone at (844) 351-7485, with operating hours listed as Monday to Friday, 8:00 AM to 8:00 PM CEST and weekends 8:00 AM to 6:00 PM CEST (cover-letter-now.com/contact-us).
Heads up: those support hours are in CEST, not Philippine time. The Philippines is usually 6 to 7 hours ahead of CEST depending on daylight saving changes in Europe, so late afternoon CEST can already be nighttime locally. If you want a faster paper trail from the Philippines, email often works better than waiting on an international phone line.
Many users get frustrated when cancellation feels unclear, when charges continue, or when refund requests stall. Two local pain points stand out in the available data: unexpected recurring charges after cancellation and difficulty obtaining refunds for unauthorized charges. Before touching anything, log in and capture your current plan name, next billing date, last payment amount, and the email tied to the account.
Take screenshots of the account dashboard, any billing page, and your payment receipt. Save your latest document files too, because the Terms data does not explain what happens to stored documents after cancellation "No information found in Terms of Service" (coverletternow.com/terms). If you created letters you may need later, download the PDF and Word versions before canceling.
The service appears to be web-based, and the official Terms data provided does not give a step-by-step cancellation path. Since there is no verified click path published in the available Terms, the practical route is to sign in and look for common account menus such as Account, Membership, Subscription, Billing, or Settings, then look for Cancel, Turn off renewal, or Manage plan. If the button is missing, go straight to the contact page at Cover Letter Now contact page.
The truth is, Cover Letter Now's cancellation process looks more complicated than it should be because the Terms page does not clearly document the steps. That means your best protection is evidence. If you find a cancel button, take a screenshot before clicking it, take another screenshot after submitting the request, and save any confirmation email sent to your inbox within the same day.
If the website does not show a clear cancel option, contact support immediately through [email protected] and send a concise message with your full name, account email, last charge amount, and a direct request to cancel recurring billing effective immediately. The official support phone number is (844) 351-7485, and the listed hours are Monday to Friday, 8:00 AM to 8:00 PM CEST, then 8:00 AM to 6:00 PM CEST on Saturday and Sunday (cover-letter-now.com/contact-us).
For the strongest paper trail, send email even if you also call. Put a clear subject line such as "Cancel subscription and stop renewal" and ask for written confirmation. If you speak to an agent by phone, note the date, time, name of the representative, and what was promised. That small step can help if a charge appears later and you need to dispute it with your bank, GCash, or Maya.
If you want a physical cancellation record, you can mail a written request to the company address listed for cancellations. Postal mail is slower than email, so it is better used as backup when online support is unresponsive. Some users now use digital registered delivery services such as Postclic because they create timestamped proof of sending and receipt without the delays of traditional mail.
Include your full name, account email, last four digits of the payment card if available, and a short statement asking them to cancel the subscription and stop future charges. Keep a copy of the letter and the proof of delivery. This matters because several user complaints mention cancellation difficulty and continued billing.
The available Terms data does not state exactly whether access ends immediately or continues until the end of the paid cycle. Since no verified rule is published in the Terms snapshot, assume the safest scenario: your renewal should stop, but your paid access may end either immediately or on the next billing date. Download all needed files before submitting the cancellation to avoid losing access at the wrong time.
If your plan renews on the 25th and you cancel on the 20th, watch your account until the 25th and save screenshots showing whether Premium or Pro access remains active. This gives you proof of the actual service behavior if billing or access becomes disputed later.
Auto-renewal terms are not clearly stated in the available Terms extract, but the plan structure itself is recurring: weekly, monthly, and annual. In plain language, that means you should expect another charge unless the subscription is canceled before the next billing date. For users on Starter at ₱299.00 per week, even a short delay can trigger another charge quickly.
Just a reminder: weekly billing can catch users faster than monthly billing. If you only used the service for one document, cancel as soon as you have downloaded your files and saved your proof. Waiting until the last day is risky when support replies are delayed.
The Terms data does not explain how long Cover Letter Now keeps saved documents after cancellation "No information found in Terms of Service" (coverletternow.com/terms). There is also no published verified detail here on whether deleted subscriptions erase files, keep them for a grace period, or leave the account open in read-only mode.
Because that part is unclear, export everything before canceling. Save PDF copies, Word files, plain text versions, and screenshots of your completed letters. If a recruiter asks for edits later, you do not want to discover that your only copy was locked behind an expired subscription.
Refund information is not clearly stated in the available Terms data for general refunds, unused periods, or billing errors "No information found in Terms of Service" (coverletternow.com/terms). That lack of clarity is exactly why users feel stuck when they cancel and still want money back. There is also no verified published statement here confirming pro-rated refunds for unused time.
Realistically, this means you should not assume you will get a refund just because you canceled. If you were charged after a cancellation request, or charged without clear consent, that is a stronger case than simply not using the service anymore. The difference matters when you write to support.
Send one complete refund request by email to [email protected] and include your account email, charge date, amount, payment method, and reason. Attach screenshots of the cancellation confirmation, your bank or wallet statement, and the receipt if you have it. Use the contact page too, so your request exists in two channels on the same day (cover-letter-now.com/contact-us).
Be specific. If the issue is an unauthorized or continued charge, say exactly that and mention the date you canceled. If the issue is a mistaken purchase made within a short period, say how quickly you requested the refund. One user wrote, "I canceled my account after the three day of having the account. Need my refund please." (TrustPilot). That kind of short timeline can help support understand the complaint faster.
For Philippine users, subscription complaints can fall under the Consumer Act of the Philippines, Republic Act No. 7394. There is no universal online cooling-off rule for all digital subscriptions, but door-to-door and direct sales have a 7 working day cooling-off period, while online services often rely on merchant policy and general consumer protection standards. In simple terms, if the charge was unauthorized, misleading, or continued after cancellation, you have grounds to complain.
If Cover Letter Now does not resolve a clear billing issue, you can file a dispute with your bank, credit card issuer, GCash, or Maya. Under BSP-related banking dispute practice, cardholders commonly have up to 60 days from the statement date to question a transaction. Save your screenshots, cancellation email, and support messages before filing a chargeback.
Plan | Price (Original / PHP) | Billing period | Main features |
|---|---|---|---|
Pro | $8.99 (₱499.00) | Monthly | AI tools, downloads, save, edit |
Pro | $23.40 (₱1,290.00) | Annual | AI tools, downloads, save, edit |
Starter | $5.40 (₱299.00) | Weekly | AI tools, resume, LinkedIn |
These peso amounts are converted from published dollar pricing and may move with exchange rates (aicoverletter.com/pricing). If you see a slightly different peso total on your card statement, that can be due to bank conversion rates or card network charges.
The annual Pro plan at ₱1,290.00 is the lowest long-term monthly equivalent. Broken down monthly, it works out to about ₱107.50 per month, far cheaper than paying ₱499.00 each month. That is roughly a 78% savings versus staying on the monthly plan for 12 months.
The most expensive path over time is Starter at ₱299.00 per week. Over four weeks, that is about ₱1,196.00, which is already more than double the monthly Pro plan. If you signed up for Starter just to test the tool, cancel quickly after download unless you truly need weekly access.
For users in the Philippines, the main consumer protection law is the Consumer Act of the Philippines, Republic Act No. 7394. For digital subscriptions like Cover Letter Now, the law helps when a service charge is misleading, unauthorized, or not delivered as expected. The available Terms data for Cover Letter Now does not clearly explain cooling-off rights, withdrawal rights, or billing-error refunds, so local consumer protections and bank dispute rules become more important.
There is no universal statutory cooling-off period for every online subscription in the Philippines. That means a simple change of mind may not automatically create a refund right. But if you canceled and were still billed, or if the billing terms were unclear, you can raise a complaint with DTI and separately dispute the charge with your payment provider.
Start with a written complaint to the company. Include your account email, charge date, amount, cancellation date, and proof. Give them a short deadline such as 3 business days to confirm cancellation and address the charge. If there is no answer, escalate to DTI for consumer complaint support under RA 7394 and to your bank or e-wallet provider for the payment dispute.
For card and wallet disputes in the Philippines, ask specifically for a chargeback or unauthorized recurring transaction dispute. You will usually need screenshots of your cancellation request, the continued charge, and any replies from support. If your card issuer follows the common 60 day dispute window from the statement date, do not wait too long.
DTI is the practical authority for online consumer complaints in the Philippines, while BSP is relevant when the problem involves banks, cards, or e-wallet handling. If your issue is a continued recurring charge after cancellation, use both tracks: merchant complaint plus payment dispute.
Based on the review set provided, the cancellation experience looks difficult rather than smooth. The sentiment trend is 0 positive and 5 negative out of 5 unique reviews, with complaints focused on refunds, customer service, cancellation difficulty, and charges after cancellation. For Philippine users, that lines up with the local issues already flagged: unexpected recurring charges and trouble getting refunds for unauthorized charges.
Theme | Frequency | Typical example |
|---|---|---|
Refund problems | 2 reviews | Refund denied after cancel |
Poor support | 1 review | Email not answered |
Hard cancellation | 1 review | Difficult to stop plan |
Charge after cancel | 2 reviews | Bank dispute started |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Refund | Negative |
TrustPilot | 1/5 | Customer service | Negative |
TrustPilot | 1/5 | Ease of cancellation | Negative |
TrustPilot | 1/5 | Charge after cancel | Negative |
TrustPilot | 1/5 | Charge after cancel | Negative |
There are no positive cancellation reviews in the provided set, so the balanced view has to come from the product side: users may still find value in fast AI drafting and editable templates. But on cancellation and billing, the available review sample is plainly negative.
If cancellation becomes disputed, documents matter more than memory. Save a screenshot of your account page, plan type, renewal date, and any page showing your last successful payment. Also download every cover letter, resume, and editable draft before you click cancel because data retention is not clearly explained in the Terms (coverletternow.com/terms).
For a refund request, keep the transaction ID, statement line, exact amount, and the date you sent the cancellation message. If you use GCash, Maya, or a card, screenshot the completed charge entry and any merchant descriptor that appears on the statement. That makes bank tracing easier if support goes silent.
After canceling, save the email confirmation and one screenshot showing the canceled status if it appears in your account. Monitor your statement for at least one more billing cycle. That means 7 days for weekly plans, 1 month for monthly plans, and long-term monitoring for annual plans if you canceled close to renewal.
If your plan is weekly at ₱299.00, a delay of even one day can mean another charge. Users often think canceling on the billing date is enough, but support delays can leave them exposed. Cancel at least 2 to 3 days before renewal and keep the timestamped proof.
A real-world example is the user who wanted a refund after canceling within three days. Fast action helps, but proof helps more. Without screenshots and a clear cancel timestamp, your case becomes harder to push.
Canceling stops future billing if processed correctly, but it does not automatically guarantee money back for the current period. The available Terms do not clearly promise refunds for unused time, so do not rely on a pro-rated refund unless support confirms it in writing.
This mistake matters most on annual billing. If you paid ₱1,290.00 for the year and cancel after one month, the service may still treat the current term as used unless they voluntarily refund part of it.
Some users report that support did not answer email. If you only send one email and wait, you may lose time while the next billing date arrives. Use the contact form and email on the same day, then add a phone call if the matter is urgent (cover-letter-now.com/contact-us).
One review said, "once you are ready to cancel your subscription they will not respond to your email" (TrustPilot). That is exactly why a dual-channel record is smarter than relying on one inbox.
A lot of people stop after seeing a cancel screen, then only notice the next charge weeks later. Review your card, GCash, or Maya statement after the expected renewal date. If a charge appears, file the merchant complaint immediately and start the payment dispute within the common 60 day bank window.
One review escalated directly to the bank: "I have contacted my bank and you will be hearing from them." (TrustPilot). That is often the correct next step when written cancellation proof exists and billing still continues.
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy if visible |
Email support | Before next billing | No fee found | Medium, proof useful |
Postal mail | 5-10 business days | No fee found | Higher, strong proof |
No cancellation fee is identified in the available Terms, which is the good news. The less good news is that the process itself is not clearly documented in the Terms, so evidence becomes your best tool. Web cancellation is fastest if the option appears in your account, while email creates a cleaner record for billing disputes.
Postal mail is slower, but it can still help when you want one more layer of proof. Choose the method that matches your timeline. If the next charge is close, use the website, email, and phone on the same day.
Right after canceling, look for a confirmation screen and a confirmation email. Save both, then place a calendar reminder one day before and one day after your next expected billing date. This is the easiest way to catch a continued charge quickly.
If an unauthorized or continued charge appears, ask your bank, GCash, Maya, or card issuer for a chargeback or dispute request. In the Philippines, consumers commonly have up to 60 days from the statement date to challenge a transaction under standard bank dispute practice. DTI handles consumer complaints under RA 7394, while BSP is relevant when the payment provider mishandles the case.
If you are canceling because of billing stress but still need a letter builder, a few alternatives are available. CoverLetterCoach is priced at $19.99 (about ₱1,110) per month and focuses on templates and guidance. CoverLetterBuddy ranges from $15 to $25 (about ₱835 to ₱1,390) per month with industry-focused templates and writing help. Coverletter.co offers a free basic version, with premium from $9.99 (about ₱555) per month.
For many users, a free or lower-commitment tool is safer when you only need one or two applications done quickly. Compare the billing period before subscribing. Weekly plans can feel small but become costly fast.
If you want to send a written cancellation request by post, use this address:
Use the same account email and billing details in the letter that you used for the subscription. Keep the message short and direct: cancel the subscription, stop renewal, and confirm by email.
Mail is useful when online support is unresponsive and you want one more proof layer. It is not the fastest route for a charge that may happen in the next 24 to 72 hours. In urgent cases, use the website account if available, then email and phone support the same day, and keep postal mail as backup.
If you are in the Philippines and the dispute turns into a payment issue, do not wait for postal delivery before protecting your money. Save the evidence and move quickly with your bank, GCash, Maya, DTI, or BSP if a continued charge appears.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Therese Perez
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.