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Cancellation Daylio: Easy Method
What is Daylio
Daylio as a mood tracker and journal app
Daylio is a mood-tracking and journaling app built around quick daily check-ins instead of long diary entries. It is linked to Habitics s.r.o., with a public company address in Bratislava, Slovakia: 3911/1 Dudova, Bratislava 85102. In practical terms, this is a software subscription service, not a local Philippine company with a walk-in office.
The app runs on a freemium model. You can use basic features for free, then unlock Premium through recurring billing. Daylio also offers a 14-day free trial for new users, and that trial converts into a paid plan if you do not cancel before the end of the trial period.
What people actually pay for
Premium is mainly about convenience and deeper tracking. Public product listings mention advanced stats, unlimited goals, automatic backups, PIN lock on iOS, extra icons and emojis, custom note templates, infinite reminders, PDF export, extra color themes, and unlimited important days. Those are the features that usually push users toward a paid plan.
If you only log moods once in a while, the free version may be enough. If you rely on reminders, long-term charts, backups, and exports, Premium becomes the part that matters. That is why many cancellations happen right before the next renewal date, especially after users finish a free trial or stop using the app every day.
How Daylio works in the Philippines
In the Philippines, Daylio is available through iOS and Android, and Philippine peso pricing appears on the App Store listing. Verified pricing data also shows Premium Monthly at $4.99 (₱5)* and Premium Annual at $35.99 (₱36)* as converted figures, while the Philippine App Store listing shows local in-app purchase amounts such as ₱169.00, ₱499.00, and ₱999.00 depending on the offer shown at the time.
Here is the thing: many users get confused because the cancellation route depends on where they subscribed. If you paid through Apple, you cancel through Apple. If you paid through Google Play, you cancel through Google Play. If you paid through Daylio on the web, you need the customer portal link sent in the purchase or renewal email.
How to cancel Daylio without getting billed again
Checks to do before you tap cancel
A lot of frustration comes from one simple issue: users cancel the app itself, not the subscription. Deleting Daylio from your phone does not stop recurring billing. Before doing anything, open your receipt email, confirm whether the charge came from Apple, Google Play, or Daylio directly, and note your next billing date.
Take screenshots of your current plan, renewal date, and the last successful payment. Save any journal data you do not want to lose. Daylio has a help page related to account deletion, and that matters because cancellation and account deletion are not the same action. If you want to keep your records, export or back up your entries before closing anything.
Cancel through the web customer portal
If you subscribed on the web, Daylio says you must access the customer portal using the email sent when you made the purchase or when the subscription renewed. Open that email, tap the portal link, sign in if needed, go to your subscription details, and choose the cancel option. The cancellation takes effect at the end of the current paid term.
This part is more awkward than it should be because there is no broad public click path like Settings > Subscription > Cancel shown in the research data. The truth is, if you cannot find that purchase or renewal email, the process slows down fast. In that case, contact support by email and mention your receipt details. For account deletion guidance, Daylio also has a help article at Daylio account deletion help.
Cancel on iPhone or iPad through App Store billing
If your Daylio payment is billed by Apple, use Apple’s subscription management flow. On iPhone, the usual path is Settings > your Apple ID name > Subscriptions > Daylio > Cancel Subscription. Apple’s official guide is here: Apple subscription cancellation instructions.
Heads up: if Daylio does not appear in your Apple subscriptions list, the subscription may be on another Apple ID, or it may have been purchased outside Apple. That is one of the most common mistakes. For refund requests or unauthorized charges on iOS, use Apple’s billing support route here: Apple billing and refund help.
Cancel on Android through Google Play billing
If your Daylio payment is billed by Google Play, open Google Play, tap your profile icon, go to Payments and subscriptions, tap Subscriptions, choose Daylio, then tap Cancel subscription. Google’s official instructions are here: Google Play subscription cancellation instructions.
Many Philippine users only notice the subscription after a card, GCash-linked card, or Maya-linked card charge appears. If the subscription is tied to Google Play, Daylio does not process that refund itself. Billing issues for Android should be raised directly with Google here: Google payments issue reporting.
Email support and postal option
Daylio support email in the research data is [email protected], while some terms references point users to [email protected] for specific terms-related questions. There is no published customer service phone number and no live chat, and support hours are not specified. That limited support setup explains why some users feel stuck when a charge appears close to renewal day.
If you need written proof beyond email, you can also send a registered cancellation letter to the company address in Slovakia. Some people now use digital registered delivery services such as Postclic because they create timestamped proof of sending, receipt, and opening without going to a post office. For Daylio, postal mail is a backup option, not the fastest one.
What changes after you cancel and what does not
Access usually stays until the paid term ends
Daylio states that cancellation takes effect at the end of the current paid term for web subscriptions. In plain terms, if your annual plan renews on July 15 and you cancel on June 20, you normally keep Premium access until July 15. The same general timing also applies to App Store and Google Play subscriptions, where cancellation stops the next renewal but does not usually cut off the remaining paid period.
This is the part that trips people up. You may see a cancellation confirmation and still have access for days or weeks. That does not mean the cancellation failed. What matters is whether the next billing date shows no upcoming renewal.
If you do nothing, Daylio renews automatically
Daylio’s terms say subscriptions continue and renew automatically unless canceled. The billing cycle depends on the plan you chose, such as monthly or annual. That means the platform can keep charging the same payment method without asking for fresh approval each cycle, because that consent is part of the subscription setup.
If you started a 14-day free trial and forget to cancel, the paid plan begins automatically at the end of that trial. For users in the Philippines, that is often the most expensive mistake because the annual option can be charged in one go instead of spreading the cost month by month.
Your entries and account data after cancellation
Daylio does not clearly state in the available terms what happens to user data after subscription cancellation. There is also no clear public statement in the research data on how long data stays available after account closure. If your journal matters to you, export records and save backups before canceling Premium or deleting the account.
This distinction matters a lot. Canceling a subscription stops paid billing, but deleting the account can affect your entries, backups, and access. If you need a clear answer about data retention, contact support before removing the app from your device.
Daylio refunds, billing disputes, and free trial traps
What the refund policy says
Daylio’s terms say that all one-time purchases made through the Daylio website are final and non-refundable unless applicable law requires otherwise. For purchases made through the App Store or Google Play, the refund rules depend on Apple or Google, not Daylio. There is no specific published promise of pro-rated refunds for unused subscription time in the available terms data.
In everyday use, that means you should not expect money back just because you canceled halfway through a billing cycle. Most users should assume cancellation stops future renewal, not that it creates an automatic partial refund. If your issue is an accidental renewal, unauthorized charge, or billing error, your best route depends on the payment channel.
How to request a refund the practical way
If you paid with Apple, use Apple’s refund and billing route: Apple billing and refund help. If you paid with Google Play, report the billing problem directly through Google: Google payments issue reporting. If you paid on the web, contact Daylio support and attach your receipt, charge date, and amount.
For Philippine users, include exact facts in your message: the date of charge, amount in ₱, the payment method, and a screenshot showing you already canceled if that is the issue. Short, factual requests work better than long complaints. Ask for a refund for a specific transaction, not for a general review of your account.
Your rights in the Philippines on digital charges
There is no universal statutory cooling-off period for all online purchases in the Philippines, even though some businesses use a 7 to 14-day window as a best practice. Under the Consumer Act of the Philippines, or RA 7394, you can still raise complaints over unfair or misleading billing, especially if a subscription continued after you canceled or if material terms were unclear.
If a card, GCash-linked card, Maya card, or other payment method was charged after cancellation, you can dispute the transaction with your bank or e-wallet provider. BSP complaint practice often gives cardholders up to 60 days from the statement date to dispute a transaction. Save your cancellation screenshot, email proof, and bank statement entry before filing anything.
Daylio subscription terms that affect your wallet
Auto-renewal and commitment length
Daylio’s terms say subscriptions continue and renew automatically unless canceled. There is no minimum commitment period specified in the available terms data, which means you can cancel at any time before the next billing cycle, but the cancellation takes effect at the end of the paid period you already covered.
That setup is common, but the practical lesson is simple: the deadline that matters is your next renewal date. If your annual plan renews tomorrow and you wait until after the charge posts, you may need to pursue a refund instead of a clean cancellation.
Free trial conversion and missing details
Daylio offers a 14-day free trial to new users who register with the service. After those 14 days, the account is charged according to the chosen subscription plan unless the trial is canceled in time. If you signed up because you only wanted to test Premium, set a calendar reminder several days before day 14.
The available terms do not clearly specify governing law, dispute resolution, or data retention after cancellation. That leaves some gray areas for users in the Philippines, especially if support replies slowly. In a real billing dispute, your best evidence is still your purchase receipt, cancellation timestamp, and statement record.
Daylio plans and pricing in the Philippines
Subscription prices you are most likely to see
| Plan | Price (USD / PHP) | Period |
|---|---|---|
| Premium Monthly | $4.99 (₱5)* | Monthly |
| Premium Annual | $35.99 (₱36)* | Annual |
These prices are approximate, converted from USD at 1 USD ≈ 1.0 PHP, and may not match the actual local charge. For the most accurate Philippine price, review the official store listing before subscribing.
Local App Store price points and value check
The Philippine App Store listing shows local in-app purchase amounts including ₱169.00, ₱499.00, and ₱999.00. The listing does not fully label every duration in the source material provided here, so treat these as real local price points you may encounter rather than a complete public rate card. The highest visible option is ₱999.00, and the lowest visible option is ₱169.00.
If you use Daylio every day, an annual plan is usually cheaper over 12 months than paying monthly. Based on the converted figures, $35.99 (₱36)* annual versus 12 times $4.99 (₱5)* monthly means the annual option saves about 40 percent against paying monthly for a full year. There is no cancellation fee found in the terms data, which is good news if you just want to stop renewal.
Your rights in the Philippines if Daylio keeps charging you
Rules that matter for subscriptions
For users in the Philippines, the main law to remember is the Consumer Act of the Philippines, or RA 7394, enforced by the Department of Trade and Industry or DTI. For online subscriptions like Daylio, there is no automatic across-the-board cooling-off rule that works the same way for every digital service. That means your strongest protection often comes from proof of misleading billing, unauthorized charging, or failure to honor a valid cancellation.
Daylio’s terms mention auto-renewal and a 14-day free trial, but they do not clearly explain a Philippines-specific withdrawal process. If the app charged you after you canceled, your case becomes a billing complaint, not just a routine cancellation request. In that situation, screenshots matter more than long arguments.
How to complain through DTI and payment providers
Start with the platform that billed you. Apple handles Apple charges, Google handles Google Play charges, and your bank, card issuer, GCash-linked card, or Maya-linked card handles payment disputes. If the merchant or platform does not fix a continued charge, you can escalate to DTI under RA 7394 for a consumer complaint.
For card disputes in the Philippines, many issuers follow a 60-day dispute window from the statement date under BSP-related practice. If you miss that window, recovery becomes harder. Prepare a folder with your receipt, cancellation confirmation, app subscription screen, and the exact transaction amount before filing.
Useful authority contacts and what to submit
For Daylio-related subscription complaints, DTI is the public authority named in the research data. Your complaint should include your full name, contact details, merchant name, transaction date, amount in ₱, payment channel, and a short timeline of what happened. Attach screenshots of your Daylio subscription page and cancellation proof.
If your problem is a card or e-wallet charge after cancellation, file with the bank or wallet provider first, then escalate if needed. DTI handles consumer issues under RA 7394, while BSP concerns are relevant when the dispute involves payment instruments and unauthorized transactions.
What users say about cancellation and support
Overall verdict on the cancellation experience
Based on the data provided, the review sample is negative: 0 positive and 2 negative reviews. Those quoted reviews are not Daylio reviews and appear unrelated to the app, so they cannot be treated as reliable evidence about Daylio’s own cancellation process. Honest answer: there is not enough trustworthy user-review material here to score Daylio’s cancellation flow with confidence.
Even without reliable review quotes, the local pain points are familiar in the Philippines: difficulty canceling subscriptions and limited support hours. Those issues line up with Daylio’s setup because there is no published phone support, no live chat, and no stated support schedule.
Recurring themes seen in the available evidence
| Theme | Frequency | Typical example |
|---|---|---|
| Unclear cancellation path | Common | Wrong billing channel used |
| Limited support access | Common | No phone or chat |
| Post-cancel charge anxiety | Common | User watches next bill |
Sources summary and quoted reviews
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | 1/5 | 2 |
| Source | Rating | Main topic | Sentiment |
|---|---|---|---|
| TrustPilot | 1/5 | Ease of cancellation | Negative |
| TrustPilot | 1/5 | Order cancellation | Negative |
- "I had an extremely disappointing experience with Swiss Time House after purchasing a Tissot watch worth ₹50,000 [about ₱34,000]. Their website clearly stated a 7-day return and exchange policy... Their customer service is slow, dismissive, and unhelpful..." (TrustPilot)
- "I have been bought multiple watches from them in last 2 years but this time I have faced the worst experience as a customer... they are cancelling the order." (TrustPilot)
Because these reviews refer to Swiss Time House, not Daylio, use them only as a warning that bad support and cancellation confusion can become expensive when written proof is missing. For Daylio itself, the more reliable evidence comes from the official cancellation instructions and support channels, not from the review sample above.
Documents to prepare before and after you cancel
What to save before cancellation
Before canceling, save a screenshot of your current Daylio plan, the next billing date, and the store or platform handling your payment. Also export any journal entries or reports you want to keep, especially if you are thinking about deleting the account after ending Premium.
- Screenshot of Daylio subscription page
- Receipt email from Apple, Google Play, or web checkout
- Visible billing date and amount in ₱
- Backup or export of journal data
What helps in refunds and disputes
If you need a refund or charge dispute, collect your transaction ID, statement line, exact amount, and the date you canceled. A bank or platform reviewer can decide much faster when the proof is complete. This matters even more in the Philippines, where payment disputes often depend on whether you filed within about 60 days from the statement date.
- Transaction ID or order number
- Cancellation email or screenshot
- Bank, card, GCash, or Maya statement entry
- Short timeline of events
Common Daylio cancellation mistakes that cost people money
Canceling in the wrong place
The biggest mistake is trying to cancel inside the app when the billing is actually managed by Apple or Google Play. If you subscribed through App Store or Google Play, cancel there. A real-world example is someone who deletes the app on Sunday, sees no icon on the phone, then gets charged on Monday because the store subscription was still active.
Solution: find the receipt first. If the email sender is Apple, go to Apple subscriptions. If the charge is through Google Play, use Google Play subscriptions. If you paid on the web, use the customer portal link from your purchase or renewal email.
Waiting until the last day of the free trial
Daylio offers a 14-day free trial. If you wait until the last few hours, timezone differences, card pre-authorization timing, or simple forgetfulness can turn a free test into a paid renewal. This is one of those problems that feels unfair but is still very common with app subscriptions.
Solution: cancel at least 48 hours before the trial ends if you already know you will not keep Premium. You still keep access for the rest of the trial in most cases, but you avoid the panic of a same-day charge.
Expecting an automatic partial refund
Another common mistake is assuming cancellation means money comes back for unused days. The available Daylio policy data does not promise pro-rated refunds for unused periods. If you cancel halfway through the month, you should expect access to continue until the billing end date, not a half-month refund.
Solution: if you want a refund, request it specifically and immediately through the billing platform. Use Apple for Apple charges, Google for Google Play charges, and Daylio support for direct web billing.
Not saving proof of cancellation
Many users only realize they need proof after a charge hits the statement. Without a screenshot or confirmation email, support may ask for more information and the process drags on. This is especially annoying when there is no phone line and no live chat.
Solution: the second you cancel, save the confirmation screen, the confirmation email, and a screenshot of the subscription status showing the renewal is turned off. Put all three in one folder.
Quick comparison of your Daylio cancellation options
Methods, timing, fees, and effort
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No fee found | Easy |
| App Store (iOS) | Before next billing | No fee found | Medium |
| Google Play (Android) | Before next billing | No fee found | Medium |
| Registered mail | 5-10 business days | No fee found | Higher, best proof |
The key takeaway
There is no single perfect route for everyone. Web cancellation is straightforward if you still have the receipt email with the customer portal link. App Store and Google Play are solid when the subscription was bought there, but users often waste time because they do not confirm the billing source first.
Registered mail is slower, usually around 5 to 10 business days, but gives stronger paper-trail evidence. Use the method that matches the way you paid. That one decision saves the most time.
What to do right after canceling
Immediate checks for peace of mind
Right after cancellation, confirm two things: you received a cancellation message, and the next renewal is no longer scheduled. Then add a calendar reminder for the former billing date so you can review your statement. This step matters because post-cancel anxiety is common, especially when support response times are unclear.
If Premium remains active until the end of the paid term, that is normal. What you do not want to see is a fresh renewal order or a new statement charge after the cancellation date. One screenshot taken today can save hours later.
How long to monitor your payment method
Watch your card, bank, GCash-linked card, or Maya-linked card statement through the next billing cycle. If a charge appears after cancellation, contact the billing platform or payment provider immediately. In the Philippines, chargeback or dispute action is often easiest within 60 days from the statement date.
If the charge was unauthorized or continued after valid cancellation, you can ask your bank or e-wallet provider for a chargeback and escalate consumer issues to DTI under RA 7394. Save the proof before you contact them: cancellation screenshot, receipt, and statement entry.
Alternatives if you still want a journaling app
If you are canceling because of price or feature fit, there are decent alternatives. Journey offers cross-platform syncing, media attachments, reminders, and a clean interface. Penzu focuses on privacy with encryption and password protection. Day One is popular for multimedia journaling and cross-device syncing with premium options.
These are not perfect one-to-one replacements, but they cover the same basic use case: daily reflection, mood logging, and searchable personal records. If backups and export tools matter to you, compare those before starting another free trial.
Useful links
- Daylio App Store listing for the Philippines
- Daylio help page for account deletion
- Apple guide to cancel subscriptions
- Apple guide for billing and refunds
- Google Play guide to cancel subscriptions
- Google payments issue reporting
Where to send a cancellation letter if you need a physical address
Postal address for written cancellation
If you want to send a written cancellation notice, use the company address identified in the available public records:
- 3911/1 Dudova, Bratislava 85102, Slovakia
This is useful if you want extra proof, especially for a dispute about continued billing. For most users, though, Daylio works as an online-only service, so Apple, Google Play, the web customer portal, and email support are usually faster than postal mail.
When a physical letter makes sense
A physical letter makes sense when you have already canceled online, support is not responding, and you want one more documented notice in your file. Include your full name, email used on the account, transaction amount, payment date, and a short sentence asking for cancellation confirmation.
Do not rely on postal mail for urgent trial cutoffs or next-day renewals. For those, use the store or web billing channel immediately, then keep the letter as backup evidence only.
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Written by Sofia Lim
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
Before canceling your Daylio subscription, confirm your billing source by checking your receipt email, take screenshots of your current plan and renewal date, and back up any journal data you want to keep.
To cancel through the web customer portal, locate the email you received when you subscribed, click the portal link, sign in, go to your subscription details, and select the cancel option.
If you subscribed via the App Store, go to Settings, tap your Apple ID name, select Subscriptions, find Daylio, and then choose Cancel Subscription to stop future charges.
If you used Google Play, open the Google Play app, tap your profile icon, go to Payments and subscriptions, select Subscriptions, choose Daylio, and then tap Cancel subscription.
After canceling your Daylio subscription, you will retain access to the app until the end of the current paid term, but ensure you have saved any important data before cancellation.