Cancellation Dreamface: Easy Method

What is Dreamface

What you are actually paying for

Dreamface is an AI photo and video creation app sold through mobile subscription plans in the Philippines. The app listing in the Philippine App Store shows recurring plans from ₱299.00 per week up to ₱6,990.00 per year, plus a one-time Lifetime Pro option at ₱2,290.00, which tells you right away that this is a high-frequency billing product for some users (apps.apple.com).

If you are here because billing felt confusing, you are not alone. Many users get frustrated when a creative app looks simple to use but the cancellation path depends on where the payment was made, and with Dreamface that split matters a lot because iPhone and Android purchases are usually managed through Apple or Google rather than inside the app itself.

Main features tied to paid plans

The paid plans focus on unlimited standard avatar video creation, AI photo creation, high-definition exports without watermark, and longer video limits. Based on the App Store pricing data for March 2026, Pro plans allow up to 180 seconds per video, while Premium goes up to 600 seconds per video.

That matters for cancellation because many people subscribe for a single project, such as a birthday clip or social media reel, then forget the plan renews weekly. The truth is, a weekly plan at ₱299.00 or ₱999.00 can add up fast if you only needed Dreamface for a few days.

How Dreamface works in the Philippines

Dreamface is available in the Philippines through the App Store, and pricing is shown in pesos, which makes billing look local even if support and terms are handled elsewhere (apps.apple.com). Support details point users to Dreamface Contact, with email [email protected], phone (045) 8881715, and stated hours of 9 AM to 5 PM.

For Filipino users, the practical issue is this: local pricing in ₱ does not always mean local-style support. If you paid through Apple or Google Play, refunds and cancellation proof usually come from that store. If you signed up directly, the terms say cancellation is requested by email to [email protected].

How to cancel Dreamface without getting charged again

Do these checks before you tap anything

A lot of Dreamface complaints start with one simple problem: the user cancels in the wrong place, then gets billed again. Before canceling, open your current subscription page, take a screenshot of the plan name, the renewal date, and the amount, such as ₱299.00 weekly or ₱1,790.00 yearly.

Also save any projects you still need. Dreamface's terms do not clearly explain what happens to your stored content after cancellation, so if you have avatar videos or AI photos you want to keep, download them before the billing date. Just a reminder, if you are in a free trial, cancel at least 24 hours before it ends to avoid a paid conversion.

• Screenshot your current plan and billing date
• Save downloaded videos and AI photos
• Check whether payment was through Apple, Google Play, or direct
• Save your receipt, order number, or App Store invoice

Cancel through the app store where you subscribed

If you subscribed on iPhone or iPad, the normal path is Apple, not Dreamface support. Open Settings, tap your name, tap Subscriptions, select Dreamface, tap Cancel Subscription, then confirm. After that, save a screenshot of the canceled status or the Apple confirmation email, because this is your best proof if a later charge appears.

If you subscribed on Android, open Google Play Store, tap your profile icon, then go to Payments and subscriptions, then Subscriptions, choose Dreamface, tap Cancel subscription, and complete the prompts. When Google Play shows the cancellation confirmation, save the order number and screenshot immediately. Users in the Philippines who skip this proof often struggle when they ask GCash, Maya, or a card issuer to reverse a recurring charge.

Cancel by email for direct account billing

The terms say direct cancellations should be sent by email to [email protected] with your account details and a clear cancellation request (dreamface.in). To avoid back and forth, include your full email used on the account, your plan name, the billing amount, the last charge date, and a simple line asking that the subscription not renew on the next billing cycle.

You can also use the support page at Dreamface Contact and the support email [email protected]. In practice, I would send one concise message to both addresses if you are unsure which billing system your account uses, then keep the sent email and any auto-reply.

• Email: [email protected]
• Support email: [email protected]
• Phone: (045) 8881715
• Support hours: 9 AM to 5 PM

Phone support and postal mail as backup options

If your renewal date is very close, call (045) 8881715 during the listed 9 AM to 5 PM hours and ask the agent to confirm the billing channel tied to your account. Heads up, a phone call alone is weak evidence unless you also send an email right after the call summarizing what was agreed, with the date and time.

A postal cancellation letter is possible if you want a paper trail, but it should be treated as a backup, not the main route. The address linked to cancellation information is:

• 1105 Green Grove Rd, Neptune, NJ 07753, US

If you want tracked written proof without relying on international post, some users choose a certified digital letter service such as Postclic because it records sending, receipt, opening, timestamps, and tracking. For most people though, Apple, Google Play, or email is faster.

After you cancel, here is what changes on your account

Your access usually stays active until period end

Dreamface's terms say that after cancellation, your right to use the service continues until the end of the current subscription period and then stops without further charges (dreamface.in). So if your yearly plan renews on March 31 and you cancel on March 20, you should keep access until March 31.

This is also why many users do not see an immediate refund. Cancellation stops the next renewal, but it does not usually cut off service the same day, and Dreamface says there is no refund for the unused portion of the current paid period.

If you do nothing, billing can continue automatically

The terms do not spell out an auto-renewal clause, but store subscriptions like App Store and Google Play normally renew by default unless you turn them off before the next charge. That is the part that trips people up, especially on weekly plans where the next billing cycle arrives fast.

If you are unsure whether cancellation worked, go back to the subscription page one more time. On Apple or Google Play, you should see an expiration date or a status showing the plan will end instead of renew. If that screen still shows an active recurring renewal, you are not done yet.

Data retention is not clearly explained

Dreamface does not clearly state what happens to user data, saved creations, or account files after cancellation. If your generated photos or videos matter to you, export them before the subscription ends and send support a separate request if you want to ask about deletion.

Here is the practical takeaway for Philippine users: treat cancellation and data deletion as two different requests. Canceling stops billing. It does not automatically confirm that your files, account history, or uploaded images will be erased.

Dreamface refund policy and the real chances of getting money back

General refund rule

The clearest rule in Dreamface's terms is blunt: if you cancel, you keep access until the end of the current period, and no refund is provided for the unused portion of that period (dreamface.in). That means pro-rated refunds are generally not part of the standard policy.

For App Store and Google Play purchases, refunds are usually handled by the store that processed the payment, not by Dreamface directly. In plain terms, if Apple billed you, ask Apple. If Google billed you, ask Google. If Dreamface billed you directly, send the refund request by email and attach proof.

Your rights in the Philippines if the charge looks wrong

In the Philippines, there is no universal statutory cooling-off rule for ordinary online subscriptions like Dreamface. Under the Consumer Act of the Philippines, or RA 7394, you can still complain about unfair or misleading billing, and DTI can take consumer complaints involving online subscription issues.

If the charge was unauthorized or continued after valid cancellation, you can also dispute it through your bank, credit card issuer, GCash, or Maya. BSP complaint rules commonly give cardholders up to 60 days from the statement date to dispute a transaction, so do not wait too long if a post-cancellation charge appears.

How to request a refund step by step

Start with the payment channel. For Apple purchases, request cancellation through Settings and then use Apple's purchase history or refund request path attached to your Apple billing record. For Google Play purchases, cancel the subscription in Play Store and keep the order ID shown after cancellation.

If the issue is a billing error, attach three things: the receipt, the cancellation screenshot, and the date the charge posted. This combination is the strongest evidence because user reports in the Philippines include unexpected charges after cancellation requests, and bare claims without screenshots are easier for stores or banks to reject.

• Store receipt or invoice
• Cancellation screenshot
• Order number or transaction ID
• Statement line showing the charge

Chargeback as a last resort

If support ignores you and the store declines a refund even though the charge looks unauthorized, ask your bank or e-wallet provider for a chargeback. This applies to card issuers, GCash, Maya, and other regulated payment channels in the Philippines. State clearly that the issue is an unauthorized recurring charge or a continued charge after cancellation.

Also file a consumer complaint with DTI if the billing problem is not resolved, and raise a payment complaint with BSP if the dispute involves a regulated payment provider. Your screenshot of the canceled subscription status is often the piece of evidence that makes or breaks the case.

Subscription terms that matter before your next billing date

Free trial, commitment, and renewal points

Dreamface does not state a minimum commitment period in the available terms, so you can cancel before the next billing cycle rather than waiting out a locked contract term (dreamface.in). That is good news if you only needed the app for one short project.

Free trials may be offered from time to time, and the terms say you should cancel at least 24 hours before the trial ends to avoid conversion into a paid subscription. Because weekly plans can renew quickly, that 24-hour buffer is worth taking seriously.

What the terms do not explain clearly

The terms do not clearly specify applicable law, dispute resolution procedure, or what happens to your data after cancellation. They also do not clearly write out an auto-renewal clause, even though store subscriptions are generally auto-renewing by default.

For users in the Philippines, that lack of detail means you should rely on practical proof rather than assumptions. Save every receipt, screenshot the cancellation status, and if support gives you a date, keep that message because the written record matters more than vague in-app labels.

Dreamface plans and pricing in the Philippines

Current subscription plans in ₱

These prices are based on the Philippine App Store listing as of March 2026 (apps.apple.com). I excluded the Lifetime Pro option from the subscription table because it is a one-time purchase, not a recurring subscription.

Which plan costs the most and least

The cheapest recurring option is Weekly Pro at ₱299.00, and the most expensive recurring option is One Year Premium at ₱6,990.00. The surprising part is Weekly Premium at ₱999.00 per week, which becomes very expensive fast if you forget to cancel after a short burst of use.

If you compare weekly against annual, the yearly plans are better only if you genuinely use Dreamface often. For casual users in the Philippines, the risk is overpaying on a weekly plan through repeated renewals rather than choosing the wrong yearly tier.

Billing notes you should watch

No separate cancellation fee or early termination fee was found in the terms. That is the good part. The less friendly part is that canceling does not usually trigger a partial refund, so timing matters more than many users expect.

Take note of the billing rhythm. A weekly subscription can hit your card, GCash-linked card, or mobile wallet funding source every 7 days. If you signed up during a free trial or for a one-off edit, set a calendar reminder at least 2 days before renewal.

What Philippine consumer rights mean for a Dreamface cancellation

Laws and agencies that can help

For users in the Philippines, the main law is the Consumer Act of the Philippines, or RA 7394. If Dreamface or the payment channel billed you in a misleading way, failed to stop billing after proper cancellation, or denied a valid complaint without explanation, DTI is the agency most consumers think of first for online subscription disputes.

The research also points to the Philippine Competition Commission as a relevant authority in the wider consumer rights context. In day-to-day subscription problems though, DTI and your payment provider usually matter more because they are the practical routes for billing complaints and dispute escalation.

Cooling-off and withdrawal rights in plain language

There is no universal cooling-off period for ordinary online subscriptions like Dreamface in the Philippines. A 7 working day cooling-off rule exists for some door-to-door or direct sales situations, but that is not the normal rule for an app subscription bought through the App Store or Google Play.

So if you subscribed to Dreamface online, do not assume you have an automatic 7-day refund right just because the purchase was recent. What you do have is the right to challenge unauthorized or misleading charges, especially if you canceled on time and can prove it.

How to complain if billing keeps going

Start by writing to Dreamface support and attaching the evidence. Then contact the store or payment provider. If the issue remains unresolved, file a complaint with DTI under RA 7394 and include your account email, screenshots, receipts, and the exact amount charged, such as ₱299.00 or ₱999.00.

If the problem is with the payment side, such as a card dispute or continued posting of a canceled recurring charge, escalate to BSP through your bank or e-wallet channel. The faster you act within the 60-day dispute window from the statement date, the better your chances.

Useful contacts for Philippine users

Dreamface support lists [email protected], phone (045) 8881715, and 9 AM to 5 PM support hours on its contact page. That is the first stop if you need account confirmation or written acknowledgment of cancellation.

For public help, you can use DTI's consumer complaint channels and BSP complaint channels for payment disputes. If Dreamface's terms are silent on dispute handling, your evidence file becomes your strongest tool.

What customers say about canceling and billing

Overall verdict from available reviews

Overall review trend: 1 negative review out of 1 unique review, with no positive cancellation reviews in the dataset. Based on that limited evidence plus the known local complaints, Dreamface cancellation looks manageable if you use the correct billing channel, but frustrating when users are unsure how their payment was linked.

The recurring themes are unexpected charges after a cancellation request and confusion caused by the app interface. Since only negative review data was available here, the balanced takeaway is this: the creative features may still appeal to users, but the billing experience needs closer attention than it should.

Recurring themes table

Sources summary table

Individual user feedback

• "I don't know how my account link on this and my bank acc. is automatically re purchase without my permission 😞" (Mysportyspirit)

That review matches the broader local issue list, which mentions unexpected charges after cancellation requests. If you want to avoid the same problem, the safest move is to cancel in the original payment channel and keep proof the same day.

No verified positive cancellation review was provided in the dataset, so I will not invent one. Still, the process itself is not technically complex on Apple or Google Play once you know where the subscription is actually stored.

Your documentation checklist before and after canceling

What to save before cancellation

Before you cancel, create a simple evidence folder on your phone. Save a screenshot of the subscription page, note the exact renewal date, and export any videos or AI photos you care about because Dreamface does not clearly explain post-cancellation data handling.

• Subscription status screenshot
• Plan name and price
• Renewal date
• Downloaded creations

What to save for a refund or billing dispute

If you later need a refund or chargeback, your documents need to show timeline and amount. Save the receipt, App Store invoice, Google Play order ID, or direct billing email, plus the cancellation confirmation image and the statement line where the charge appears.

• Receipt or invoice
• Order ID or transaction ID
• Cancellation confirmation
• Bank or wallet statement

What to save after cancellation

After canceling, take one more screenshot showing the subscription expiration date or canceled status. Then set a reminder for the next expected billing day and another one 30 days later so you can catch any continued charge early within the usual 60-day dispute window.

This may sound tedious, but for weekly plans like ₱299.00 and ₱999.00, that one-minute habit can save you a lot of hassle.

Common Dreamface cancellation mistakes that lead to extra charges

Canceling in the wrong place

The most common mistake is emailing support when the subscription is actually stored in Apple or Google Play. In that case, the email alone may not stop the renewal. Example: you send a message to [email protected] but your iPhone still shows Dreamface under active subscriptions.

Fix: always identify the billing channel first. If Apple or Google billed you, cancel there. If Dreamface billed you directly, email [email protected] and keep the sent message.

Missing the trial or renewal deadline

Dreamface says free trials may convert automatically unless canceled at least 24 hours before the trial ends. A user who signs up on Monday evening and waits until the last hour on Tuesday may still get charged if the system processes renewal earlier than expected.

Fix: cancel 48 hours before the renewal if possible. That buffer is especially useful for Philippine users dealing with time zone confusion or delayed email replies.

Expecting a pro-rated refund after canceling

Another frequent mistake is assuming that canceling today means getting money back for unused days. Dreamface's terms say no refund is provided for the unused portion of the current period, so canceling a yearly plan halfway through does not usually unlock a partial payout.

Fix: treat cancellation as a stop-renewal action, not a refund guarantee. If the issue is an actual billing error, frame it as a billing dispute and attach proof.

Not saving proof

The negative review in the dataset reflects a classic proof problem: unexpected repurchase or continued billing without clear user visibility. If you do not save the cancellation screen, later complaints become your word against the billing record.

Fix: keep screenshots, email confirmations, and order IDs. This is the exact evidence banks, GCash, Maya, and app stores may ask for.

Ignoring account data before the plan ends

Because Dreamface does not clearly explain what happens to user data after cancellation, some people cancel first and only later remember they needed the original files. Once access ends, recovery can be difficult.

Fix: download every important file before the expiration date shown in your store subscription page.

Quick comparison of Dreamface cancellation methods

Method table

Key takeaway

Each method works best in its own situation. If you paid through Apple, the App Store route gives the strongest proof. If you paid through Google Play, cancel there. If you were billed directly, email is the correct path and should be sent before the next billing date.

No cancellation fee or early termination fee was found, which is helpful. The real risk is not fees but renewed billing after the wrong cancellation method.

What to do after cancellation so the billing really stops

Immediate checks for the next 10 minutes

Right after canceling, confirm the status once more in the same place where you canceled. On Apple or Google Play, look for the expiration date. In email, look for a reply confirming the request was received. Then screenshot everything and store it in one folder.

Set a calendar alert for the next billing date and another one for the day after. If a charge still appears, contact the store or payment provider immediately while the transaction is fresh and easy to trace.

Monitor statements and escalate fast if needed

Watch your card, GCash, Maya, or bank statement for at least one full billing cycle after cancellation. If an unauthorized or continued charge appears, ask your bank or e-wallet for a chargeback and mention that under BSP-related dispute practice, you commonly have up to 60 days from the statement date to file.

For consumer escalation, DTI can handle online subscription complaints under RA 7394. Your proof pack should include the cancellation screenshot, receipt, and statement line showing the charge.

Alternatives if you still want an AI photo app

If you are leaving Dreamface but still want similar tools, Prequel starts around ₱259 per week and focuses on trendy filters and video templates. FaceApp offers free access with in-app purchases for edits like aging and makeup effects, while Reface focuses on face swapping and also uses a free-plus-purchase model.

That makes Dreamface easier to compare on value. If your use is occasional, a free app with optional purchases may fit better than a recurring weekly plan.

Useful links

• Dreamface on the Philippine App Store
• Dreamface contact page
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Where to send a written cancellation notice

Physical address on file

If you want to send a written notice by post, use this address:

• 1105 Green Grove Rd, Neptune, NJ 07753, US

This address appears in cancellation-related service context, but there is also a note that Addr Properties LLC is a real estate agency at that location. Because of that mismatch, I would treat postal mail as secondary evidence only and rely mainly on Apple, Google Play, or email support.

Best practical route for most users in the Philippines

For most people, online cancellation is the cleaner route. Use the original payment channel first, then back it up with email if needed. That approach is faster than international post, easier to document, and more useful if you later need help from DTI, BSP, your bank, GCash, or Maya.

Here is the short version: cancel before the next billing date, save screenshots, watch your statement, and act within 60 days if a charge still shows up. That is the most efficient way to stop Dreamface without extra hassle.