Cancellation Everlance: Simple Process

What is Everlance

How the service works

Everlance is a mileage and expense tracking SaaS product built for freelancers, self-employed workers, and small businesses. Its headquarters listed in the company information is in San Francisco, California, and the service runs on a subscription model with monthly or annual billing (everlance.com).

If you signed up in the Philippines, you most likely joined for automatic trip tracking, expense logging, and tax-ready reports. The truth is, Everlance sells convenience: it watches your trips, stores receipts, and turns that data into reports you can export later.

What people actually pay for

The free Basic plan costs ₱0.00 and includes 30 auto-detected trips per month plus unlimited manual trip tracking and receipt uploads. Paid plans unlock unlimited automatic trip detection, work hours, advanced reports, automatic expense tracking, tax filing support, and audit protection depending on the tier (everlance.com).

The paid Starter plan is listed at about $8.99 (₱503.44) per month or about $53.85 (₱3,015.44) per year. Professional is about $99.99 (₱5,599.44) per year, which is the highest published recurring plan in the verified pricing data.

What to know if you are using it in the Philippines

Everlance is available as a web service and mobile app, and subscriptions can be purchased through the Web Dashboard, App Store, or Google Play. That matters because your cancellation and refund path depends completely on where you bought the plan, and this is where many users get stuck.

Pricing is originally in US dollars, so the peso figures in this guide are converted estimates using the March 20, 2026 exchange rate. You may also see a small difference on your card, GCash-linked card, or Maya card because exchange rates and foreign transaction handling can shift the final amount.

Business model, trial, and renewal setup

Everlance uses a freemium model. You can stay on Basic for free, or start a 7-day free trial of Everlance Starter, and the terms say Everlance will send a reminder email two days before the trial ends (everlance.com).

Subscriptions renew automatically unless you cancel at least 7 days before the renewal date according to the Terms of Service. No minimum commitment period is specified, and no cancellation fee or early termination fee was found in the terms.

How to cancel Everlance without getting billed again

Checks to do before you press cancel

Many Everlance users get frustrated because they think deleting the app ends the subscription. It does not. Before cancelling, open your account, confirm whether you subscribed on the web, App Store, or Google Play, and take a screenshot of your current plan and next billing date.

You should also export anything important before making account changes. Local issue reports mention trouble exporting data before account deletion, so save mileage logs, receipts, and reports first if you need them for reimbursements, taxes, or bookkeeping.

• Screenshot your active plan page
• Note your renewal date
• Export mileage and expense records
• Save recent invoices or receipts
• Check which store billed you

Cancel from the Web Dashboard

If you bought Everlance directly on the web, this is the cleanest path. Log in to the Web Dashboard, click Settings in the left-side menu, click Manage Subscription, then under Subscription Status click the three dots and choose Set to Cancel. You then enter your current password and click Cancel (help.everlance.com).

That exact click path matters because users often stop at Settings and assume there is a visible red cancel button. There is not. The cancellation option sits under the three-dot menu inside the subscription area, which is easy to miss if you are moving fast.

If you want Everlance's official help page while doing this, use Everlance cancellation help.

Cancel on iPhone through App Store billing

If your plan was purchased through Apple, the Everlance app can redirect you but the actual billing control belongs to Apple. In the Everlance app, tap the gear icon in the top-right corner of the home screen, tap Your Everlance plan, tap Manage Plan, and follow the redirect to Apple ID or Everlance directly depending on how you purchased (help.everlance.com).

Here is the common mistake: users cancel inside the Everlance account area even though Apple is the merchant of record. If Apple handles the billing, you must finish the cancellation in your Apple subscriptions screen or the renewal can continue.

Cancel on Android through Google Play billing

If your plan is billed through Google Play, open the Google Play Store app, tap the menu icon in the top-left area, tap Subscriptions, select Everlance, then tap Cancel Subscription and follow the on-screen steps (help.everlance.com).

Google Play cancellations are usually straightforward, but the deadline still matters. Everlance terms say subscriptions renew automatically unless cancelled at least 7 days before renewal, so do not wait until the last minute if you want to avoid another charge.

Support by email, live chat, and phone

If the subscription screen is unclear or your account looks wrong, contact support before the billing date. Everlance lists support at [email protected], live chat inside the app Help section and on the Web Dashboard through the green Support icon, and phone support at (872) 814-6308 in the USA.

Support hours are Monday to Friday, 9am to 5pm ET, and Saturday to Sunday, 9am to 4pm ET. For readers in the Philippines, that means you are usually dealing with overnight or early morning Manila time, so email and screenshots are often more practical than waiting on a call.

Registered mail is possible, but slower

You can also send a written cancellation notice to the company address if you want a paper trail. This is not the fastest route for a digital subscription, but it can help if you need evidence that you tried to cancel before a disputed renewal.

If you prefer proof of sending without going to a post office, some people use digital registered letter services such as Postclic because they create timestamped sending and receipt records. For Everlance specifically, online account cancellation is still the more direct method for stopping renewal.

What happens after you cancel your plan

Access usually stays until the end of the paid period

Everlance states that subscriptions renew unless cancelled before the renewal date, which strongly suggests your paid access continues until the current billing cycle ends rather than cutting off immediately (everlance.com). In practice, if your annual plan renews on June 30 and you cancel on June 10, you should expect paid access until June 30.

What you should not expect is a mid-cycle refund by default. The refund article sends users to the billing platform used for purchase, which usually means access remains active for the rest of the paid term unless a refund is separately approved.

What if you do nothing

If you do not cancel, Everlance auto-renews. The Terms of Service say cancellation should happen at least 7 days before renewal, so a same-week cancellation can be risky if you are close to your charge date (everlance.com).

This is where many subscription problems start. A user may think, "I turned off notifications and stopped using the app," but inactivity does not stop recurring billing.

Your data after cancellation

Everlance does not clearly specify in the available sources how long your data is retained after cancellation. That missing detail matters if you rely on stored mileage records for tax season, reimbursement claims, or audit prep.

Because data retention is not clearly stated, export your mileage logs, receipts, and reports before cancelling or before requesting account deletion. Some users have specifically reported difficulty exporting data before deletion, so do not leave this until the last day.

Everlance refund policy and the real chances of getting money back

General refund rule

Everlance does not use one universal refund process. Refund eligibility depends on where you bought the subscription: Web Dashboard purchases go to Everlance support, App Store purchases go to Apple, and Google Play purchases go to Google Play (help.everlance.com).

The strongest concrete deadline in the verified sources is on Google Play. Google has a strict refund policy, and requests must be made within 48 hours of purchase, which is a very short window if you were charged by surprise.

How to request a refund in practice

If you paid on the web, email [email protected] and include your account email, the charge date, the exact amount, and the reason for the request. Add screenshots of the plan page and the payment receipt to avoid the usual back-and-forth.

If you paid through Apple, request the refund directly from Apple rather than Everlance. If you paid through Google Play, use Google Play's refund route right away, especially if the purchase happened within the last 48 hours (help.everlance.com).

Philippines withdrawal rights and what they mean here

In the Philippines, the Consumer Act of the Philippines or RA 7394 is the main consumer law people usually turn to for unfair or misleading subscription issues. There is no universal statutory cooling-off period for normal online subscriptions like Everlance in the way many users expect, so your strongest practical protection is proof of cancellation, billing evidence, and a fast complaint if you were charged wrongly.

For door-to-door or direct sales, a 7-working-day cooling-off rule exists in specific situations, but that does not neatly map onto a self-service app subscription. For an online service like Everlance, the better local strategy is to cancel early, save records, and escalate quickly to DTI if billing or refund handling looks unfair.

Chargeback, GCash, Maya, and card disputes

If Everlance, Apple, or Google Play does not resolve a continued or unauthorized charge, you can ask your bank, credit card issuer, GCash-linked card provider, or Maya card provider for a chargeback or dispute. In the Philippines, BSP rules typically give cardholders up to 60 days from the statement date to dispute a transaction.

Use chargeback as a last resort after trying the official refund path. Save your cancellation confirmation, screenshots, email threads, and statement line item because BSP, your bank, or DTI will want evidence that you cancelled or that the charge was unauthorized.

Everlance terms that matter before renewal day

Auto-renewal and commitment length

The clearest clause in the Terms of Service is the auto-renewal rule: Everlance subscriptions automatically renew unless the user cancels from within the account at least 7 days before the renewal date (everlance.com). That is the deadline that matters most if you want to avoid another charge.

The terms do not specify a minimum commitment duration. In plain English, you are billed monthly or annually, but there is no separate long-term lock-in clause stated in the verified terms data.

Free trial conversion terms

Everlance says all new users can sign up for a 7-day free trial of Everlance Starter. The terms also say, "If you decide Everlance Starter is not for you, just call to cancel and your credit card will not be charged," and that a reminder email is sent two days before the trial ends (everlance.com).

That sounds consumer-friendly, but do not rely on the reminder alone. Put your own calendar alert on day 5 of the trial, because missing the deadline can turn a free test into a paid renewal.

What the terms do not spell out clearly

The available terms data does not clearly specify data retention after cancellation, applicable law, or dispute resolution details in a way that helps a Philippine user plan ahead. That gap is exactly why screenshots and exported reports matter so much for Everlance.

No cancellation fee and no early termination fee were found in the terms. That is the good news. The less good news is that the terms still expect you to act before the renewal deadline if you want to avoid being billed again.

Everlance plans and pricing in Philippine peso

Current subscription plans

Which plan costs the most, and which gives the best value

The cheapest option is Basic at ₱0.00. The most expensive published recurring plan in the verified data is Professional at $99.99 (₱5,599.44) per year.

If you only need automatic mileage tracking, Starter annual is much cheaper than paying Starter monthly for a full year. Twelve months of Starter monthly would be about $107.88 (₱6,041.28), while Starter annual is about $53.85 (₱3,015.44), a saving of roughly 50%.

Billing notes that affect cancellation decisions

There is no cancellation fee in the verified terms. There is also no early termination fee, so the real cost risk is not a penalty but forgetting to stop auto-renewal in time.

For Philippine users paying in peso through an international card, the final amount can shift slightly due to exchange rates. If your statement shows a few pesos more than the estimate here, that is usually currency conversion rather than an extra Everlance fee.

Your rights in the Philippines if Everlance keeps charging you

Laws that can help

For a Philippine consumer, the main law is the Consumer Act of the Philippines or RA 7394. If Everlance keeps charging after cancellation, misrepresents a trial, or handles refunds unfairly, you can raise the issue as a consumer complaint with the Department of Trade and Industry or DTI.

There is no universal online subscription cooling-off rule that automatically wipes out every digital subscription charge. That means your best protection is documentation plus a quick complaint route when the merchant or billing platform does not act.

How these rights apply to an app subscription

With Everlance, the practical consumer right is not "cancel anytime and always get a refund." The more realistic rule is that you can stop future renewals, challenge unauthorized or continued charges, and complain if the service or billing flow was misleading under RA 7394.

If you joined through a 7-day free trial and were charged after missing the cancellation window, your case is weaker than if you cancelled on time and were billed anyway. In the second case, your screenshots and confirmation email are the key pieces of evidence.

How to file a complaint in the Philippines

Start by sending Everlance or the billing platform a written complaint with the charge amount, charge date, account email, and your cancellation proof. If that fails, you can escalate to DTI for a consumer complaint involving an online subscription under RA 7394.

If the problem is a card or e-wallet charge that continued after cancellation, contact your bank, credit card issuer, GCash-linked card provider, or Maya card provider and request a dispute. BSP rules typically allow around 60 days from the statement date for transaction disputes.

Useful authority contacts

For consumer complaints, DTI is the main government office most relevant to Everlance billing complaints in the Philippines. For payment disputes involving banks and card issuers, BSP is the financial regulator that matters.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What users say about cancelling and refunds

Overall verdict from available reviews

Based on the limited review set provided here, cancellation and refund handling look more difficult than easy. The sentiment trend is 0 positive and 2 negative out of 2 unique reviews, so the published signal is clearly negative.

That said, the sample is small. The local issues data also points to a very specific pain point: users struggle when the subscription was bought through App Store or Google Play, and some lose time trying to export data too late.

Recurring themes

Sources summary

Individual testimonials

• "I have had to basically open the online summary on my screen and photograph and print it as a statement. I've also canceled and filed a dispute for the $60.00 fee they charged me the same day I called them with my complaint. Bad service and misrepresentation." (TrustPilot)

• "Getting emails from them constantly now about all sorts of crap. Get a life." (TrustPilot)

Only negative reviews were available in the provided review set, so that is the honest picture here. On the positive side, Everlance does publish a clear click path for web cancellation and does not appear to charge a cancellation fee, which is better than some SaaS services.

Documents to prepare before and after cancellation

Before you cancel

Prepare the documents before touching the subscription settings. This saves time if Everlance support, Apple, Google Play, your bank, or DTI asks for proof later.

• Screenshot of your active plan page
• Screenshot showing renewal date
• Exported mileage logs and expense reports
• Receipt uploads saved locally
• Invoice or billing email

For refund requests

A weak refund request usually gets delayed. A strong one includes the exact transaction date, the exact amount such as $8.99 (₱503.44) or $53.85 (₱3,015.44), the payment channel, and a short explanation of what went wrong.

• Transaction ID
• Charge date and amount
• Card or store receipt
• Cancellation confirmation screenshot
• Email thread with support

After you cancel

Once cancellation is done, save everything in one folder on your phone or laptop. If a renewal appears later, this file becomes your evidence pack for support, DTI, BSP, or your card issuer.

• Confirmation email
• Final cancellation screen capture
• Calendar reminder for renewal date
• Bank statement screenshot

Common Everlance cancellation mistakes that cause extra charges

Using the wrong cancellation channel

This is the number one mistake. If Apple or Google Play billed you, cancelling only inside Everlance may not stop the renewal because the store controls the subscription.

Example: you tap around in Everlance Settings, assume it is done, then Apple renews the plan anyway. Fix: check the merchant on your receipt before cancelling.

Waiting too close to the renewal date

Everlance terms say cancellation should happen at least 7 days before renewal. If you try to cancel one or two days before billing, you may already be inside the risk zone for another charge (everlance.com).

Example: your annual Starter renews on April 30, but you cancel on April 27. Better move: cancel at least a week early and save proof the same day.

Expecting an automatic prorated refund

Many users assume that cancelling halfway through a month or year automatically returns unused money. Everlance's refund page does not promise prorated refunds and sends you to the original billing platform instead (help.everlance.com).

Example: you cancel an annual plan after three months and expect the remaining nine months back. The more realistic outcome is continued access until the end of the paid term unless a refund request is specifically approved.

Deleting the app before exporting data

Local issue reports mention difficulty exporting data before account deletion. If your mileage and expense records matter for tax filing or reimbursement, deleting the app or account too early can create a headache.

Example: you remove the app, then later realize you need trip logs for a reimbursement claim. Fix: export reports first, then cancel, then consider deletion only after checking the files open properly.

Failing to save proof

A cancelled subscription without proof is harder to defend. Users who end up in disputes often need the final cancellation screen, the confirmation email, and the statement showing the continued charge.

Example: a renewed charge appears 20 days later and support asks when you cancelled. If you saved the timestamped screenshot, your case is much stronger.

Comparative recap of cancellation methods

Methods at a glance

Key takeaway

If your subscription is direct, the web dashboard is usually the fastest route. If Apple or Google Play billed you, use the matching store because that is where the recurring payment lives.

Registered mail is slower but can help if you want extra evidence for a dispute. The best option depends on how you originally paid, not on which device you are holding today.

After cancelling: how to make sure the charge really stops

Immediate checks right after cancellation

Right after you cancel, look for a confirmation screen or email and save both. Then set a calendar reminder for 3 days before your original renewal date and another reminder for the day your card statement closes.

If no confirmation appears, contact support the same day at [email protected] or use live chat. A same-day follow-up creates a paper trail, which is useful if you need to dispute a charge later.

Watch your bank or e-wallet statement

Monitor the payment method for at least one full billing cycle after cancellation. If a new Everlance, Apple, or Google Play charge appears, contact the merchant first, then request a dispute or chargeback from your bank, GCash-linked card provider, Maya card provider, or credit card issuer.

In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP rules. DTI also handles consumer complaints related to online subscriptions under RA 7394, so keep your screenshots and statement copies ready.

Alternatives if you still need mileage or expense tracking

If you are leaving Everlance but still need the same type of tool, three realistic alternatives are Motus Vehicle, Zoho Expense, and MileIQ. Their published price range in the research set is about $5-$25 per month, which is roughly ₱280 to ₱1,400 depending on exchange rates and plan level.

TripLog is another option if GPS tracking matters, while Expensify is stronger on broader expense workflows. If your main need is only simple trip logging, the cheapest move may be using a free plan elsewhere before paying for a full annual package again.

Useful links

• Everlance pricing
• Everlance cancellation help
• Everlance refund help
• Everlance terms of service
• DTI official website
• BSP official website

Everlance cancellation address and mailing details

Physical mailing address

If you want to send a written cancellation notice or supporting documents by post, use the company mailing address listed for this guide:

• Everlance, Inc., 595 Pacific Avenue, San Francisco, CA 94133, United States

This is slower than cancelling online, so use it mainly when you want extra proof for a billing dispute or a formal complaint file.

Best way to use the address

If you mail a letter, include your full name, account email, plan type, last four digits of the payment method if relevant, and the date you want renewal to stop. Add copies of your screenshots rather than your only originals.

For most Philippine users, the fastest practical route is still web, App Store, or Google Play cancellation followed by a saved screenshot. The postal address is useful as a backup, not as the main cancellation tool.