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Cancellation Evite: Easy Method
What is Evite
How the service works and what people in the Philippines usually sign up for
Evite is an online invitation platform for parties, birthdays, weddings, baby showers, and other events. Its paid tier is called Evite Pro, and the official Pro page lists features such as unlimited Premium Invitations, up to 2,500 guests per event, no ads, RSVP tracking, and a shared photo album (evite.com).
The company’s support materials and terms show a straightforward business model. Basic use can be free, while premium event packages are sold as one-time purchases and Evite Pro is sold as an annual auto-renewing subscription priced at $249.99 (₱14,124) before local bank fees or exchange differences (evite.com, evite.com).
What users are actually paying for
If you paid Evite, you likely bought either a single premium event package or the annual Evite Pro subscription. The one-time packages include Silver at $17.99 (₱1,016), Gold at $36.99 (₱2,090), Platinum at $68.99 (₱3,898), and Diamond at $99.99 (₱5,649), while Evite Pro costs $249.99 (₱14,124) yearly (evite.com).
The truth is, many users expect all paid Evite products to behave like one-time event purchases. That causes problems later because Evite Pro renews automatically unless you switch off auto-renew before the current term ends, according to the terms and cancellation help page (support.evite.com, evite.com).
What availability looks like in the Philippines
Evite is accessible in the Philippines through the web, and its support pages are in English. Prices are published in US dollars, not Philippine pesos, so Philippine users should expect the final card charge to depend on exchange rates and possible foreign transaction fees from their bank, card issuer, GCash card, or Maya card.
There is no verified local Philippine pricing page, no verified Filipino language support page, and no verified local hotline. Customer support is handled through [email protected] and phone at +1 (213) 699-5005, available Monday to Friday, 9:00 AM to 5:00 PM PST, with no live chat listed (support.evite.com).
How to cancel Evite
Checks to do before you cancel
A lot of frustration starts when people cancel without saving proof. Before you do anything, log in and take screenshots of your current plan, renewal date, billing page, and the last charge amount. If you are on Evite Pro, that annual charge can be $249.99 (₱14,124), so one missed renewal is not a small mistake.
Also save any guest list, event text, and images you still need. Some users have reported trouble accessing or editing invitations, which means waiting until the last minute can backfire if the site gives you trouble when you need records or guest details most (justanswer.com).
- Take a screenshot of your account page showing the active plan.
- Check your latest bank or card statement for the billing date.
- Save invitation text, guest list, and event photos you may need later.
- Look for any free trial end date if you started with a trial.
Cancel through the Evite website account settings
This is the main verified route for Evite Pro bought directly from Evite. You need a laptop or desktop computer because Evite says this setting is not available in the mobile app. That detail matters because many people waste time looking for the cancel button on mobile and never find it (support.evite.com).
The exact click path is clear on Evite’s help page. Sign in, click your initials or photo in the top right corner, open Account Settings, choose Subscriptions on the left side, then click Turn Off Auto Renew. If you do not complete that last step, the annual subscription stays active and can renew for another year (support.evite.com).
- Go to your Evite account on a desktop or laptop.
- Click your initials or profile photo in the top right corner.
- Select Account Settings.
- Open Subscriptions from the left menu.
- Click Turn Off Auto Renew.
- Take a screenshot after the change appears on screen.
If you want a direct support starting point, Evite’s help center is here: Evite Help Center. Heads up, Evite has no verified live chat, so self-service plus screenshots is usually faster than waiting on support.
Cancel through App Store or Google Play if that is where you subscribed
If your Evite subscription was started through Apple or Google, cancel it there, not only inside Evite. This is one of the most common subscription mistakes across apps. If the charge appears under Apple or Google on your statement, use the store method because deleting the app alone will not stop billing.
For iPhone or iPad, open the App Store, tap your profile icon, tap Subscriptions, select Evite, then tap Cancel Subscription (support.apple.com). For Android, open Google Play Store, open the menu, tap Subscriptions, select Evite, then tap Cancel Subscription (support.google.com).
- App Store path: Profile icon > Subscriptions > Evite > Cancel Subscription.
- Google Play path: Menu > Subscriptions > Evite > Cancel Subscription.
- Save the cancellation confirmation page or email from Apple or Google.
- Check that the subscription status changes from active to ending.
Support by email, phone, and postal mail
If the self-service path fails, contact Evite support at [email protected] or call +1 (213) 699-5005 during Monday to Friday, 9:00 AM to 5:00 PM PST (support.evite.com). Some users report hold times above 30 minutes when trying customer service, so email with screenshots is often the cleaner trail if you may need to dispute a charge later.
In your email, include your account email address, full name, last charge date, amount charged, and a screenshot of the subscription page. Ask support to confirm that auto-renew is off. If you need formal proof by post, you can send a letter to the listed corporate address; some people now use digital registered mail services such as Postclic because they create timestamped proof of sending, receipt, and opening without a trip to the post office.
Your account after cancellation: what changes and what stays
Access usually continues until the end of the paid term
Evite’s cancellation page says if you cancel during the subscription period, you remain responsible for the full charge and will not get a partial refund for unused time (support.evite.com). In practical terms, that usually means you stop renewal, but your paid access continues until the current annual term ends.
For example, if Evite Pro renewed on June 23 and you switch off auto-renew on July 10, you should expect access through the end of that paid period, not an immediate refund for the remaining months. The key result is that cancellation stops the next annual charge, not the current one.
If you do nothing, auto-renew continues
Evite’s terms state that the subscription is effective from the purchase date and automatically renews for a term of the same duration unless you cancel before the current term expires (evite.com). Since Evite Pro is annual, forgetting to cancel can mean another $249.99 (₱14,124) charge.
This is where many users in the Philippines get upset. A yearly renewal is easy to miss, especially if your bank statement shows a foreign merchant name. Put a calendar reminder at least 10 days before renewal so you have time to log in on desktop and confirm the setting changed.
Data and invitation records after you stop renewing
Evite’s terms do not clearly specify data retention after cancellation (evite.com). That means you should not assume your invitation drafts, guest history, or event photos will remain available forever after your paid plan ends.
The safe move is simple: export or manually save what matters before canceling. Save guest lists, RSVP counts, event descriptions, and any shared photos. If you later need proof for a refund or complaint, your own screenshots are more reliable than hoping the account page still shows old information.
Evite refund policy and the reality for Philippine users
General refund rule: most purchases are final
Evite’s refund page is blunt. It says all purchases are non-refundable and all sales are final, with limited exceptions for accidental double charges, bugs or site errors, and event cancellations (support.evite.com). That is the main reason users get frustrated after canceling. Cancellation does not usually mean money back.
Evite also states that if you cancel your Evite Pro subscription at any time during the subscription period, you still owe the full charge and will not receive a partial refund for unused time (support.evite.com). So if you cancel halfway through the year, expect access to continue but do not expect a pro-rated refund.
How to request a refund anyway
If your case fits one of Evite’s exceptions, email [email protected] and be specific. Include the transaction date, amount, payment method, and a short explanation such as accidental double charge, site bug, or event cancellation. Evite’s refund page says refund requests should be sent to support by email (support.evite.com).
There is one more deadline that matters. Evite’s terms say billing discrepancies must be reported within 60 days after they first appear on your account statement, or you lose the right to dispute them under the terms (evite.com). Just a reminder, do not sit on a suspicious charge while waiting for the next billing cycle.
Your rights in the Philippines and when to escalate
For Philippine users, there is no universal statutory cooling-off period for online subscriptions like Evite. The seven working day cooling-off rule is mainly tied to door-to-door or direct sales, not ordinary online subscriptions. That means Evite’s own refund policy often controls the practical outcome unless there was a billing problem or misleading charge.
If you were charged after canceling, or charged without proper authorization, you can dispute the transaction with your bank, credit card issuer, GCash, or Maya. Under local banking practice and BSP dispute rules, cardholders typically have up to 60 days from the statement date to raise a charge issue. Keep your cancellation screenshot, support emails, and statement copy because those are the documents your bank will ask for.
Refunds through Apple, Google, or chargeback as a last step
If you subscribed through Apple or Google, refund handling may follow the store’s process rather than direct Evite support. In those cases, start with the platform where the payment was made, then keep a copy of the request confirmation. This is especially useful if the merchant and the app store each tell you to contact the other side.
If support does not respond and a continued charge appears, a chargeback is the last resort. In the Philippines, you can file with your bank or e-wallet provider and, if needed, raise the consumer side with the DTI under the Consumer Act of the Philippines or the payments side with the BSP for card and e-wallet issues. Use this only when you have already tried normal cancellation and support channels.
Evite terms that matter before the next renewal hits
Auto-renewal, annual commitment, and free trial conversion
Evite’s terms say the Pro subscription starts on the date of purchase and automatically renews for another term of the same duration unless you cancel before the current subscription term or renewal term ends (evite.com). Since the commitment duration is annual, missing the date can mean another full-year charge of $249.99 (₱14,124).
The free trial clause also matters. Evite says the trial begins on activation and ends after the stated trial period, and unless you cancel before that date, the paid subscription term begins and the subscription fee is charged (evite.com). If you signed up during a busy event season, this is easy to forget.
What the terms do not clearly explain
Evite’s terms do not specify a data retention rule after cancellation, so there is no clear promise about how long drafts, guest lists, or photo content remain available after paid access ends (evite.com). That gap is why saving your own records matters before you turn off renewal.
The terms also state that disputes are governed by the laws of the United States and may be resolved through arbitration or courts in the United States (evite.com). For a Philippine consumer, that is not practical for a small billing dispute, which is why local remedies such as DTI complaints and bank charge disputes are the real-world path if a charge problem is not fixed quickly.
Evite plans and pricing in Philippine peso terms
Current published plans
| Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
| Silver Package | $17.99 (₱1,016)* | Single use | Up to 12 guests |
| Gold Package | $36.99 (₱2,090)* | Single use | Up to 30 guests |
| Platinum Package | $68.99 (₱3,898)* | Single use | Up to 75 guests |
| Diamond Package | $99.99 (₱5,649)* | Single use | Up to 750 guests |
| Evite Pro | $249.99 (₱14,124)* | Annual | Unlimited premium invites |
Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Actual charges may differ because of exchange rate changes, foreign transaction fees, and bank or wallet charges. Check the official website for exact current pricing.
Which plan costs the most and who may be overpaying
The most expensive published option is Evite Pro at $249.99 (₱14,124) per year. The least expensive is the Silver Package at $17.99 (₱1,016) for one event. If you only send occasional invitations, paying for Pro can be overkill compared with buying a single event package once or twice a year.
Here’s the thing: the one-time packages and the annual subscription solve different problems. Pro makes sense for heavy users such as event organizers or people managing many invitations through the year. For a birthday or a single family gathering, a one-time package is often easier to control because there is no yearly renewal to forget.
Your rights in the Philippines if cancellation goes wrong
What Philippine consumer law means for an Evite charge dispute
In the Philippines, consumer complaints for online subscriptions can fall under the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry as the main consumer authority. For a service like Evite, this matters most when the issue is misleading billing, non-delivery of what was paid for, or a continued charge after a valid cancellation attempt.
There is no universal online cooling-off period that automatically gives you a refund for changing your mind after buying a subscription. That is why Evite’s no-refund rule often stands in practice unless there was a billing error, duplicate charge, or technical failure tied to the paid service.
How to file a complaint and what proof helps
If Evite support does not fix the issue, gather a full evidence pack before escalating. Include your cancellation screenshot, renewal notice if any, bank statement showing the charge, and your emails to support. This turns a vague complaint into a concrete one that a bank or regulator can actually review.
- Send one clear complaint email to Evite support with all evidence attached.
- If the payment was by card, GCash, or Maya, contact the payment provider and request a dispute or chargeback.
- If the issue is the subscription service itself, file a consumer complaint with the DTI and attach the same evidence.
- Raise the dispute within 60 days from the statement date when the issue involves an unauthorized or continued card charge.
Useful authorities for Philippine users
For consumer complaints, the main authority is the Department of Trade and Industry. For payment disputes involving cards or e-wallets, the Bangko Sentral ng Pilipinas may also matter depending on the provider handling your funds. In plain terms, DTI handles the consumer side and BSP helps oversee payment system issues.
Evite’s terms apply US law internally, but you do not need to chase a US court over a billing issue. Your practical route in the Philippines is local complaint handling plus your bank or wallet dispute process, backed by your screenshots and statement records.
What users say about cancellation and support
Overall verdict from available reviews
Overall trend: 0 positive and 5 negative unique reviews in the supplied review set. Based on that sample plus reported support delays, cancellation looks harder than it should be, not because the click path is impossible, but because billing questions and customer service follow-up appear to frustrate users.
Local pain points line up with that picture. Users have reported average hold times above 30 minutes with customer service, and some also reported trouble accessing or editing invitations, which can make a time-sensitive cancellation or refund issue feel worse (justanswer.com).
Recurring themes and source summary
| Theme | Frequency | Typical example |
|---|---|---|
| Charge after cancel | High | Annual renewal dispute |
| Poor support | High | No quick response |
| Confusing interface | Medium | Hard to use |
| Invitation problems | Medium | Editing or sending issues |
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | 1/5 trend | 5 cited |
| JustAnswer | Issue report | 1 cited |
Specific user comments worth taking seriously
- "I had to cancel the evites I sent out and now my guests thinks the party was cancelled. It’s such a big mess." (TrustPilot)
- "I saw a charge for $249.99 [about ₱14,124] on my credit card in July and I am trying to contact customer support as the charge hit my credit card on 6/23/2025. There is no response from them and their FAQ's states that the charges are non-refundable." (TrustPilot)
- "I emailed them re the charge and they gave me a credit. Next time I went to my invitation, I checked to see if I have all my invitees on my list and I got an email that evites went out but none of my friends got it." (TrustPilot)
- "The interface is shitty and extremely hard to use. I can't believe that it's so bad. The only reason that Evite still exist is that they were here first so they have the brand name." (TrustPilot)
Only negative reviews were provided in the source set, so that is the honest picture here. To stay balanced, Evite still offers useful event tools, recognizable branding, and a clear desktop cancel path for direct Pro subscriptions, but the support experience is the weak spot based on the available evidence.
Documents to gather before and after you cancel
What to save before switching off auto-renew
Think like someone preparing for a billing dispute. Save the account page that shows your active plan, the renewal date, and the exact amount. If your subscription is annual, that screenshot can be the difference between a quick bank dispute and a back-and-forth with support weeks later.
- Screenshot of the subscription page.
- Screenshot of the current billing date.
- Copy of the latest card or wallet statement.
- Saved guest list and invitation content.
What to keep for refunds or future disputes
For a refund request, include the transaction ID, charge date, and exact amount such as $249.99 (₱14,124) for Evite Pro or the one-time package amount. If you used Apple or Google, keep the store receipt email because Evite may not be able to process a direct refund for store-billed purchases.
After canceling, save the confirmation screen, confirmation email, and any support reply stating that auto-renew is off. Then watch your next statement closely. If a charge still appears, you already have the proof needed for DTI, BSP-related payment complaints, or a bank chargeback request.
Common cancellation mistakes that cause extra charges
Using the wrong cancellation channel
A classic mistake is canceling inside the wrong place. If you subscribed via Apple or Google, turning things off only on the Evite side may not stop the store billing. If you subscribed directly on Evite, hunting inside mobile app menus also wastes time because Evite says the subscription setting is not in the mobile app (support.evite.com).
Solution: match the cancel route to the billing source on your receipt. Evite website for direct billing, App Store for iOS billing, and Google Play for Android billing.
Expecting a partial refund after canceling mid-term
Many users assume that if they cancel halfway through the year, the unused months will be refunded. Evite says the opposite. The full charge still applies for the current subscription period, and no partial refund is given for unused time (support.evite.com).
Solution: cancel before the next renewal date, not after the annual charge already posts. If the charge already happened, frame your request around a billing error, duplicate charge, or technical issue only if that is what actually happened.
Failing to keep proof of cancellation
If support is slow or your statement updates late, memory is not enough. A user reporting a $249.99 (₱14,124) charge with no quick response from support is exactly why screenshots matter (TrustPilot).
Solution: save the final settings page, confirmation email, and the date and time of cancellation. Put them in one folder so you can send them fast to your bank or to DTI if needed.
Waiting too long to question a billing problem
Evite’s terms say billing discrepancies must be reported within 60 days after they first appear on the account statement (evite.com). In the Philippines, banks also often use a similar 60-day dispute window for card issues. Miss that, and your position gets weaker fast.
Solution: check your statement the day it arrives and act immediately. Do not wait for another cycle hoping the issue fixes itself.
Canceling invitations instead of the subscription
One review shows how confusing event actions can create a mess: canceling sent evites can make guests think the whole party is off (TrustPilot). That is different from canceling a paid Pro subscription, but users under time pressure can mix the two up.
Solution: slow down and confirm whether you are editing an event, canceling an event, or turning off subscription renewal. They are separate actions with very different results.
Quick comparison of cancellation methods
Side by side overview
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing date | No cancellation fee found | Easy |
| App Store (iOS) | 5-10 business days | No cancellation fee found | Higher but best proof |
| Email support | Before next billing date | No cancellation fee found | Medium |
How to choose based on your situation
The web account route is fastest if you bought Evite Pro directly and can still log in on desktop. App Store cancellation can be slightly slower in practice because users often wait for store confirmation or billing cycle updates, but it gives strong proof inside your Apple subscription history.
Email support works best when the account page is not cooperating or when you are already building a paper trail for a refund or dispute. None of these methods has a listed cancellation fee, and no early termination fee was found in the terms.
After canceling: what to do in the next 60 days
Immediate checks and bank monitoring
Right after canceling, confirm that the account status shows auto-renew is off or that Apple or Google marks the subscription as ending. Take one more screenshot with the date visible if possible. Then set a reminder for 3 days before the old renewal date and another reminder when your next statement arrives.
Watch your card, GCash, or Maya transactions for at least 60 days from the statement date that could include the disputed charge. If an unauthorized or continued charge appears, ask your payment provider for a chargeback or dispute and send the cancellation proof immediately.
Alternatives if you still need digital invitations
If you are leaving Evite but still need invites, Lemonvite offers modern customizable invitations with optional paid features, Paperless Post is known for polished designs with a freemium model, and Partey.io focuses on free privacy-friendly invitations through a simple link. Those options can be easier if you only need occasional invites and want less risk of forgetting a yearly renewal.
Punchbowl and Celebrations.com are also options if you want invitations plus party planning extras. The best choice depends on whether you need elegant templates, a free plan, or easy guest access without account creation.
Useful links
- Evite Pro official page
- Evite Help Center
- Evite cancellation help
- Evite refund policy
- Evite terms of service
- Department of Trade and Industry
Where to send mail if you want a physical record
Postal address and when it is useful
Evite cancellations are mainly handled online through your account settings or through support email. There is no verified physical cancellation office specifically dedicated to subscription termination, but a corporate correspondence address is available if you want to send a formal written notice.
If you use postal mail, treat it as extra documentation rather than the main route. The online account method is still the functional cancellation path for direct Evite Pro subscriptions.
Mailing address
If you need to send written correspondence, use this address:
- 600 Wilshire Blvd. 4th Floor, Los Angeles, California 90017, United States
Include your account email, full name, billing amount, charge date, and a short request to confirm auto-renew is turned off. Keep a copy of the letter and proof of delivery because support delays have been a recurring complaint in user feedback.
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Written by Therese Perez
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
Before canceling, log in to your account and take screenshots of your current plan, renewal date, and billing page. Save any guest lists and event details you may need later.
To cancel a subscription from the App Store, open the App Store, tap your profile icon, select Subscriptions, find Evite, and tap Cancel Subscription. Make sure to keep proof of cancellation.
To cancel Evite Pro via the website, sign in on a desktop, click your initials in the top right, go to Account Settings, select Subscriptions, and click Turn Off Auto Renew. Remember to take a screenshot after.
Yes, you will continue to have access to your Evite account and its features until the end of your current billing cycle, even after cancellation.
If you face issues, check Evite's help center for guidance. You can also reach out to their support via email or postal mail, but ensure you keep proof of your cancellation request.