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Cancellation Gyazo: Easy Method
What is Gyazo
Gyazo is a screenshot and clip sharing service with a freemium model
Gyazo is a visual capture tool that lets you grab screenshots, short replays, and videos, then store them in the cloud for quick sharing. The service runs on a freemium model, with a free tier and paid subscriptions such as Gyazo Pro and Gyazo Teams, sold through its official site and, in some cases, through App Store or Google Play controls.
For users in the Philippines, the confusing part is not what Gyazo does but how billing works once you upgrade. Gyazo Pro renews automatically at the end of each billing cycle unless you cancel in your profile, and that is the detail many people miss when a new charge appears on their card or mobile billing method "Gyazo Pro subscriptions are automatically renewed at the end of each billing period" (gyazo.com).
What people actually pay for on Gyazo Pro
The paid version is mainly about removing limits and adding workflow features. Gyazo Pro Monthly costs $5.99 (₱338), while Gyazo Pro Annual costs $59.88 (₱3,383), and both include unlimited image access, unlimited collections, up to 10-minute HD video recording, plus 30-second HD replay recording on Windows (gyazo.com).
Gyazo Teams costs $7.00 (₱396) per person per month and adds team management features like a custom team subdomain and a single bill for the whole team. If you only need simple screenshot sharing, free alternatives like LightShot, Screenshot Captor, and oCam can cover basic needs without recurring charges.
How Gyazo behaves for users in the Philippines
Gyazo does not publish Philippine peso billing as its main list price, so local readers usually see US dollar pricing and then get converted card charges in pesos. Using the provided conversion rate of 1 USD to about ₱56.5, the monthly plan lands at around ₱338 and the annual plan at around ₱3,383, though your bank can add a small foreign transaction spread.
Support is also lean. There is no public phone support, no live chat, and replies are usually handled by email through the contact page within 1 to 2 business days, which can feel slow if you are trying to stop an urgent renewal before the next billing date (help.gyazo.com).
How to cancel Gyazo without getting charged again
Before you cancel, do these checks
A lot of Gyazo users get frustrated because the cancellation flow is not hard, but it is easy to do the wrong version of it. If you subscribed through the website, you must cancel inside your Gyazo account. If you subscribed through App Store or Google Play, cancelling on the Gyazo website may not stop the store renewal.
Before clicking anything, save a screenshot of your current plan, billing page, and renewal date. Also export important captures if they rely on Pro-only features, because Gyazo says your uploaded captures remain in your library after cancellation, but Pro-only tools are removed after downgrade completes (help.gyazo.com).
- Open your billing page and note the next renewal date.
- Take a screenshot of the current subscription plan.
- Export important images, videos, or collections you cannot risk losing access to.
- Check whether your charge came from Gyazo, Apple, or Google.
Cancel Gyazo Pro on the website
If you bought the subscription directly from Gyazo, the official route is inside your account. Sign in, go to Settings, then Billing, then choose Downgrade, and confirm the downgrade. That completes the cancellation, and your Pro features stay active until the end of the current billing period "Select the 'Downgrade' option to cancel your Gyazo Pro subscription" (help.gyazo.com).
The truth is, Gyazo's cancellation process is more basic than polished. You are not looking for a button labeled Cancel Subscription on the web flow. The key word is Downgrade. If you stop at the Billing page and do not confirm the downgrade, auto-renewal can still continue on the next cycle.
If you want the official help page while you do it, use Gyazo billing change and downgrade help. After confirming, save a screenshot of the final confirmation screen.
Cancel through App Store or Google Play if that is where you subscribed
If your payment is handled by Apple, open the Settings app on your iPhone or iPad, tap your name, tap Subscriptions, select Gyazo Pro, then tap Cancel Subscription. Apple controls the renewal and refund process for that purchase, not Gyazo directly.
If your payment is handled by Google Play, open Google Play Store, open the menu area for subscriptions, select Gyazo Pro, then tap Cancel Subscription. This is the correct route for Android store billing. A common mistake is cancelling on the Gyazo website even though the real recurring charge sits inside Google Play.
- For iOS: Settings, your name, Subscriptions, Gyazo Pro, Cancel Subscription.
- For Android: Google Play Store, Subscriptions, Gyazo Pro, Cancel Subscription.
- Check for a store confirmation email right after cancelling.
- Take a screenshot of the cancellation result page.
Email support and registered letter options
Gyazo does not list a phone number for direct cancellation support. The official support channel is email via the contact page, with [email protected] as the published address and a typical reply time of 1 to 2 business days (help.gyazo.com). If your next billing date is very close, email support immediately and attach your billing screenshot, account email, and the date of your cancellation attempt.
You can also send a registered letter if you want a paper trail, though it is not the fastest path for software subscriptions. Some users now use digital registered delivery services such as Postclic because they create timestamped proof of sending, receipt, and opening with tracking and cryptographic signatures, which is useful if you later need to dispute a continued charge. For Gyazo, though, web cancellation is usually faster when available.
What changes after you cancel
Your paid access does not end immediately
When you cancel Gyazo Pro on the website, your account is downgraded at the end of the current billing period, not on the same day. So if your renewal date is on April 28 and you cancel on April 10, you should still keep Pro access until April 28, after which the account reverts to the free version (help.gyazo.com).
This matters because some users panic when they still see Pro active after cancelling and assume the cancellation failed. In Gyazo's system, continued access until the billing end date is normal. What you need to verify is that auto-renewal has stopped, not that premium access disappears right away.
If you do nothing, auto-renewal continues
Gyazo's terms say paid subscriptions renew automatically at the end of each billing period unless you opt out in your profile (gyazo.com). For annual billing, that can mean a bigger surprise charge because the commitment is tied to the full year, and cancellation does not create a pro-rated refund for the unused part.
That is why timing matters. Cancel before the next billing date, not on the billing date itself, especially if you are in the Philippines and a timezone gap or delayed support response could push your request past renewal.
Your captures stay, but Pro-only tools do not
Gyazo states that uploaded captures remain in your Gyazo library after cancellation, which is good news if you use it as an archive. The catch is that Pro-only features disappear after the downgrade completes, so export anything you may need in a richer format before your billing period ends (help.gyazo.com).
If you rely on long HD video capture, replay recording, or unlimited collections for work, do a backup before the downgrade date. That simple step avoids the common problem of cancelling successfully but losing access to the feature needed to retrieve or organize old material.
Gyazo refund policy and what you can realistically expect
Gyazo's general refund rule is strict
Gyazo's official refund page is blunt. It says the service does not offer refunds for time you do not use your account, and users remain responsible for subscription charges even if they do not use the service (help.gyazo.com). In plain terms, if you forgot to cancel and a renewal went through, a refund is unlikely.
The same rule applies to unused time after cancellation. If you cancel halfway through a month or year, you normally keep access until the end of the paid period, but Gyazo does not refund the unused remainder. Most users should assume there is no pro-rated refund on direct subscriptions.
Your rights in the Philippines for online subscription disputes
In the Philippines, the Consumer Act of the Philippines or RA 7394 is the main law for consumer complaints, with DTI handling many online subscription issues. There is no universal statutory cooling-off period for all online subscriptions, and Gyazo's own terms do not specify a cooling-off or withdrawal right, so you should not expect an automatic 7-day online cancellation refund for a standard digital subscription.
There is a 7 working day cooling-off rule mainly associated with door-to-door or direct sales situations, not a blanket rule for every online software purchase. For Gyazo, that means your strongest refund case is not simple buyer's remorse but a billing error, duplicate charge, or an unauthorized renewal you can document clearly.
How to ask for a refund if there was a billing error
If the charge looks wrong, contact Gyazo support at [email protected] through the official contact route and include your account email, transaction date, amount, and screenshots of the cancellation confirmation or unexpected charge. Gyazo's support page says replies usually come within 1 to 2 business days, which is useful if the dispute is fresh (help.gyazo.com).
If the purchase was through App Store or Google Play, request the refund through that platform because store purchases follow the platform's own refund procedures. That route is often more realistic than asking Gyazo to reverse a charge that Apple or Google processed.
When chargeback becomes the last resort
If you were charged after cancelling or the payment was unauthorized, you can ask your bank, credit card issuer, GCash, or Maya for a chargeback or transaction dispute. Under BSP practice, cardholders typically have up to 60 days from the statement date to dispute a transaction, so do not sit on it for weeks.
Use chargeback only when normal support fails or the transaction was clearly unauthorized. Keep screenshots of your cancellation confirmation, the billing page, emails to support, and your statement entry. If the issue remains unresolved, you can also file a consumer complaint with DTI under RA 7394.
Gyazo subscription terms that affect cancellation
Auto-renewal and annual commitment
Gyazo's terms make the core rule very clear: subscriptions renew automatically unless you opt out in your profile (gyazo.com). That means the burden is on you to stop renewal before the next charge date. There is no separate manual reminder requirement mentioned in the published terms.
The annual plan also comes with a full-year billing commitment. You can cancel at any time, but the practical effect is future non-renewal, not money back for unused months. If you are unsure about long-term use, the monthly plan usually carries less risk even though it costs more over 12 months.
Free trial and downgrade rules
Gyazo offers a 30-day free trial for Gyazo Pro, and the terms say that if you do not upgrade after the trial, you are automatically downgraded to the free version, with no special procedure needed to avoid charges after that trial state (gyazo.com). That is one of the more user-friendly parts of the setup.
Once you are on a paid plan, though, the rule changes to normal auto-renewal. So a free trial may end quietly without billing, but an active paid subscription keeps renewing until you turn it off yourself in your profile or in the relevant app store account.
What the terms say about your stored content
Gyazo says uploaded captures remain in your library after cancellation, while access to Pro-only features is removed after downgrade (gyazo.com). For many users, this means the account becomes a lighter archive instead of a fully featured editing or recording workspace.
Applicable law and dispute resolution are not specifically spelled out in the terms data provided here. Because that is not clarified, Philippine users should focus on saving evidence and using payment provider dispute channels quickly if a post-cancellation charge appears.
Gyazo plans and pricing in the Philippines
Current subscription plans
| Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
| Gyazo Pro Monthly | $5.99 (₱338)* | Monthly | Unlimited access, HD video |
| Gyazo Pro Annual | $59.88 (₱3,383)* | Annual | Pro features, lower monthly cost |
| Gyazo Teams | $7.00 (₱396)* | Per user monthly | Team billing, admin tools |
Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP, and you should check the official website for exact local prices.
Which plan costs the most and which gives better value
Gyazo Teams is the highest recurring rate on a per-person monthly basis at $7.00 (₱396), while Gyazo Pro Monthly sits at $5.99 (₱338). For solo users, the annual plan is usually the better value because $59.88 (₱3,383) works out to the equivalent of $4.99 per month, giving about a 20% saving compared with paying monthly (gyazo.com).
That said, cheaper over a year does not always mean smarter. If you only need Gyazo for a short project, the monthly plan reduces the risk of paying a full-year commitment and then forgetting to cancel a subscription you no longer use.
Billing notes that matter before you subscribe
No cancellation fee or early termination fee was found in the refund terms, which is good news (help.gyazo.com). The real cost trap is not an exit fee but automatic renewal combined with no refund for unused time. That is the part Filipino users most often complain about when a charge goes through after they thought the account was already inactive.
Because pricing is listed in US dollars, your Philippine bank may show a slightly different peso amount from the examples above. If you are watching a tight budget, expect a small difference due to exchange rate movement or card issuer conversion.
Your rights in the Philippines if a Gyazo cancellation goes wrong
The laws that matter for this type of subscription
For Gyazo users in the Philippines, the main reference point is the Consumer Act of the Philippines, RA 7394, enforced through DTI rules and complaint channels. This law can help when there is a misleading charge, a continued renewal after cancellation, or a dispute over a digital subscription transaction.
Gyazo's terms do not give a specific withdrawal right for online users, and they do not spell out a Philippine-specific cancellation protection. So if a problem happens, your practical path is often evidence plus a DTI complaint, not a special clause inside Gyazo's own terms.
Cooling-off and withdrawal limits for online purchases
The 7 working day cooling-off period commonly cited in the Philippines is mainly tied to door-to-door or direct sales contexts, not automatically to all online software subscriptions. For Gyazo, there is no published promise of a universal online cooling-off refund after a paid renewal.
Here is the useful takeaway: if you simply changed your mind after renewal, Gyazo's own refund page is against you. If the issue is a billing error, unauthorized charge, or a continued charge after documented cancellation, your case becomes much stronger with DTI or your bank.
How to file a complaint with DTI or dispute with your payment provider
Start by gathering proof. You need your Gyazo account email, invoice or statement line, screenshots of the Billing page, cancellation confirmation, and copies of any emails sent to [email protected]. This evidence matters because Gyazo has no phone line and disputes often rely on written records.
For card, GCash, or Maya disputes, contact the provider fast and mention the transaction date and amount. BSP-linked payment dispute practice typically gives around 60 days from the statement date to question an unauthorized or continued charge. For broader consumer complaints, file with DTI and attach the same evidence under RA 7394.
Useful Philippine contacts
If your issue goes beyond a simple account question, these public bodies are the ones most relevant to a billing dispute in the Philippines. DTI handles consumer complaints, while BSP-related channels matter when the payment problem involves cards or e-wallets.
- DTI consumer complaint portal: Department of Trade and Industry
- BSP consumer assistance portal: Bangko Sentral ng Pilipinas
- Gyazo contact page: Gyazo support
What customers say about cancelling and support
Overall verdict from the limited review data
Based on the available review sample, cancellation and customer confidence around Gyazo look mixed to weak rather than smooth. The review set here shows 0 positive and 1 negative unique review, so the sample is small, but the tone is clearly unfavorable and aligns with local complaints that the process feels unintuitive and support is slower because there is no phone line.
My honest read is that Gyazo is not impossible to cancel, but it is easy to mishandle if you forget where you subscribed or expect instant human assistance. That is where the trouble starts for many users in the Philippines.
Recurring themes in complaints
| Theme | Frequency | Typical example |
|---|---|---|
| Confusing cancellation path | Common | Could not find downgrade |
| No phone support | Common | Email only help |
| Privacy concern | Observed | Policy changes upset user |
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | 1/5 | 1 |
Specific user feedback
- "I'm not a troll, or a person who gave this a 1 star rating because of a personal incident. It is June, 2024 and Gyazo just put up new policies to agree on before being able to continue using the service. I suggest you read them, they give away A LOT of your rights to privacy. Checking those boxes is easy, but not a good idea. I'm uninstalling it now and will find an alternative." (TrustPilot)
Only negative review data was provided here, so it would be dishonest to pretend there is a balanced ratings picture. Still, Gyazo's positive side is easy to see from product design: it is fast for screenshot sharing, cloud storage is convenient, and the free version is usable for casual capture needs. The frustration comes more from billing clarity and support limitations than from the basic screenshot function itself.
Documentation checklist before and after cancellation
What to save before you cancel
If you want a clean exit, document everything before clicking Downgrade or Cancel Subscription. One screenshot taken at the right time can save you hours later if a charge still appears. The minimum set is your current plan page, renewal date, and the payment source shown on your bank statement.
- Screenshot of Settings and Billing page
- Screenshot of App Store or Google Play subscription page if relevant
- Exported copies of important captures, clips, and collections
- Statement line showing the latest Gyazo charge
What you need for refund or dispute requests
Refund and chargeback cases usually fail when the customer sends vague details like "I was charged sometime last month." Use exact data instead. Include the transaction date, amount such as $5.99 (₱338) or $59.88 (₱3,383), the account email, and the date you cancelled.
After cancelling, save the confirmation email or a screenshot of the final confirmation screen. Then check your next bank or wallet statement carefully, especially within the next 30 to 60 days if the billing date is near and you may need to dispute a continued charge.
Common mistakes that lead to extra charges
Using the wrong cancellation channel
This is the biggest mistake. If you subscribed through Apple or Google, the recurring charge is controlled there. Cancelling inside Gyazo may not stop a store-managed renewal. Real-world example: you delete the app, assume that means the subscription is gone, then App Store still bills you on the renewal date.
The fix is simple. Match the cancellation method to the original billing channel. Website purchase means Settings and Billing inside Gyazo. Apple purchase means iPhone Subscriptions. Google purchase means Google Play Subscriptions.
Stopping at the Billing page without confirming downgrade
Gyazo's web wording uses Downgrade rather than a more obvious Cancel Subscription button. Some users open Billing, think they have already turned it off, and leave the page. If you do not confirm the downgrade, auto-renewal may continue.
Always go to the final confirmation screen and save proof. If possible, refresh the page once after cancellation to confirm the plan now shows a downgrade or non-renewing status.
Expecting a refund for unused days
Gyazo's refund policy says there is no refund for unused time and users remain responsible for charges even if they do not use the service (help.gyazo.com). A common scenario is cancelling halfway through an annual plan and expecting the remaining months to be refunded. That usually does not happen.
The better move is to cancel as soon as you know you will not renew, then use the remaining paid period until the end date. That way you at least keep access to the premium features you already paid for.
Not exporting Pro-dependent content before downgrade
Your captures stay in the library after cancellation, but Pro-only features disappear after the billing period ends. If you rely on unlimited collections or longer HD video tools, waiting until after downgrade can make your workflow more annoying or limited.
Do the export before the expiry date shown on your account. Heads up, this matters most for work archives and tutorial clips that you may need to reuse later.
Waiting too long to dispute a continued charge
If a new charge appears after a valid cancellation, do not wait for several monthly statements before acting. BSP-related dispute timing can be around 60 days from the statement date, and that window closes faster than many people expect.
Contact Gyazo support immediately, then your bank, GCash, Maya, or card issuer if needed. Fast action plus screenshots is usually what separates a successful dispute from a dead end.
Quick comparison of Gyazo cancellation methods
Side-by-side cancellation table
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No cancellation fee | Easy |
| App Store (iOS) | Before next billing | No cancellation fee | Medium |
| Google Play (Android) | Before next billing | No cancellation fee | Medium |
| Registered mail | 5-10 business days | No cancellation fee | Higher, best proof |
What this comparison means in practice
The web route is the most direct for subscriptions bought from Gyazo itself. App Store and Google Play are slightly more error-prone because users often forget that the store, not Gyazo, controls renewal. Registered mail gives stronger evidence but is slower and less practical for a service that already offers account-based cancellation.
There is no single perfect method for every user. Choose based on where you were billed, how close the next renewal date is, and how much proof you want to keep in case of a later dispute.
What to do after cancelling Gyazo
Immediate checks right after cancellation
Right after cancelling, look for three things: a confirmation screen, a confirmation email if available, and a visible change in subscription status. Save screenshots of all three. Then add a calendar reminder for one day before the original renewal date so you can double-check that no new charge appears.
If your Pro access remains active until the end of the billing period, do not panic. That is normal with Gyazo. What matters is that renewal has been turned off and the account is set to return to the free version at period end.
Monitor your statement and use chargeback if needed
Watch your credit card, debit card, GCash, or Maya history through the next billing cycle. If a new charge shows up after a confirmed cancellation, contact Gyazo support with your evidence, then go to your payment provider and request a dispute or chargeback if the issue is not fixed quickly.
In the Philippines, a bank or wallet dispute often works best when filed quickly and supported by screenshots. BSP-linked dispute practice usually gives about 60 days from the statement date, while DTI handles consumer complaints under RA 7394 if the merchant side remains unresolved.
If you need a replacement, these tools are cheaper
If you are leaving because the paid plan no longer makes sense, three practical alternatives stand out. LightShot is free and easy for quick annotated screenshots. Screenshot Captor is free and better for users who want more capture modes and editing controls. oCam is free and useful if you need both screen capture and video or audio recording.
For many casual users in the Philippines, a free tool plus cloud storage you already use can replace much of what Gyazo Pro does. That is especially true if your main goal is simple screenshots rather than long HD replays or team billing.
Useful links
- Gyazo official website
- Gyazo pricing
- Gyazo cancellation help
- Gyazo refund policy
- Gyazo terms of service
- Gyazo contact page
- DTI Philippines
Address and offline contact option
Physical mailing address for written cancellation
If you want to send a written notice, use the mailing address associated with Gyazo in the available research data:
- 1370 Willow Road, Menlo Park, CA, United States
This address was noted as sourced from a third-party website and may not be officially verified by Gyazo. For that reason, the safer route is still the online account method or the official support page, then keep the mailing option only as extra documentation if your case becomes disputed.
Best practical approach for most users in the Philippines
For most people, the fastest path is online cancellation through the same billing channel that charged you. Use the Gyazo Billing page for direct subscriptions, App Store for Apple purchases, and Google Play for Android purchases. Email support only if the status does not update or a billing error has already happened.
If you need hard proof beyond screenshots, a registered written notice can help, but it should support your case rather than replace the faster digital route. With Gyazo, the key is not complexity. It is making sure you cancel in the right place before the next billing date.
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Written by Anton Gonzales
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.
FAQ
Before canceling, take a screenshot of your current plan and renewal date, and export any important captures that rely on Pro features. This ensures you have all necessary information and backups.
To cancel via the website, sign in to your Gyazo account, go to Settings, then Billing, and select Downgrade to confirm your cancellation. Your Pro features will remain active until the end of the billing period.
If you subscribed through the App Store, go to Settings on your iPhone, tap your name, select Subscriptions, find Gyazo Pro, and tap Cancel Subscription. For Google Play, open the Play Store, go to Subscriptions, select Gyazo Pro, and cancel from there.
Yes, your uploaded captures will remain in your library after cancellation, but you will lose access to Pro-only features once the downgrade is complete.
You can contact Gyazo support via email at [email protected] for assistance with your cancellation. Be sure to keep proof of your cancellation request.