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Cancellation Hailuo: Easy Method
What is Hailuo
What you are actually paying for
Hailuo is an AI video and content generation service sold as a recurring SaaS subscription. The service is tied to the Hailuo model and appears in offers such as Pose AI Pro Weekly at $9.99 (₱564), Pose AI Pro Monthly at $29.99 (₱1,694), Veveo 3 AI Pro Weekly at $9.99 (₱564), Veveo 3 AI Pro Monthly at $29.99 (₱1,694), and Seadance AI Pro Weekly at $9.99 (₱564), based on Google Play pricing from March 2026.
The truth is, many users sign up for credits or AI video generation and only later realize the subscription renews automatically. Hailuo’s terms say the subscription renews at the end of each billing period unless you cancel at least 24 hours before renewal, which is the key line to remember if you do not want another charge (hailuo02.pro).
Main paid features and subscription model
The paid value is centered on AI-generated video creation, image-to-video conversion, and related creative tools. The product names in the pricing data suggest that different front-end apps or plans may still rely on the Hailuo model underneath, so you should read the plan name on your receipt carefully before canceling.
No minimum commitment period is specified in the available terms, and no free trial terms were found in the verified sources. That means you should assume the plan is recurring and active until you switch off auto-renewal yourself through the same billing channel you used to subscribe (hailuo-ai.art).
Availability in the Philippines
Hailuo is accessible in the Philippines through the web and, in some cases, through App Store or Google Play subscriptions. Local support details are limited: there is no listed phone number, no live chat, and the support email provided is [email protected]. The FAQ page is available at Hailuo FAQ.
For Filipino users, the biggest friction points are unclear cancellation screens, continued charges after canceling, and slow or missing support replies. If you paid through card, GCash-linked card, Maya card, or another bank card, save every receipt because billing disputes in the Philippines often depend on screenshots, statement copies, and the exact renewal date.
How to cancel Hailuo without getting billed again
Checks to do before you press cancel
A lot of users get frustrated because they cancel too late and still get charged for the next cycle. Hailuo’s terms say auto-renewal continues unless you cancel at least 24 hours before the end of the current subscription period, so your safest move is to cancel at least 2 days early, not just a few hours before the billing date (hailuo02.pro).
Before canceling, take a screenshot of your current plan name, your billing page, the renewal date, and the payment method used. Also save any generated files, prompts, or project assets you still need because no verified source explains what data stays available after cancellation.
- Open your account and note the exact next billing date.
- Take screenshots of Subscription, Billing, and Account pages.
- Save invoices, card notifications, and app store receipts.
- Download or export any content you may need later.
Cancel through the Hailuo website
If you subscribed directly on the web, sign in on the Hailuo AI website and go to Account Settings or Subscription or Billing. The verified cancellation path is simple on paper: sign in, open Account Settings or Subscription or Billing, then choose Cancel or Turn Off Auto-Renewal (hailuo-ai.art).
If the button is missing, do not wait. Email [email protected] immediately from the same email tied to your account and clearly say you want your subscription canceled before the next renewal. Include your account email, plan name, charge amount, and the date of the last payment. You can also review the help page at Hailuo FAQ.
Cancel on App Store or Google Play
If you subscribed on iPhone or iPad, the cancellation must usually be done inside Apple subscriptions, not on Hailuo’s website. On iOS, open Settings, tap your name, tap Subscriptions, select the Hailuo subscription, then tap Cancel Subscription before the renewal date.
If you subscribed on Android through Google Play, open Google Play, tap Payments and subscriptions, tap Subscriptions, choose the Hailuo-related subscription, then cancel it there. This matters because many people cancel on the website even though billing is still controlled by Apple or Google, which can lead to another charge if the store subscription remains active.
Email support and postal option
Support is limited. No phone number is available, no live chat is listed, and support hours are not specified. The working contact in the research is [email protected], which makes email your main backup channel when the self-service cancellation button does not work.
If you want written proof beyond a normal email, you can send a registered letter to the listed mailing address. Some users also use digital registered-letter services such as Postclic because they provide time-stamped proof of sending, receipt, and opening, which can help if you later dispute a charge.
What to write in your cancellation message
Use a short and direct request. State your full account email, the subscription name, the charge amount, and the date you want auto-renewal stopped. Ask for written confirmation that billing has been canceled and your subscription will not renew.
- Subject: Cancel Hailuo subscription before renewal
- Account email: your login email
- Plan: exact plan name from receipt
- Recent charge: amount and date
- Request: cancel now and stop auto-renewal
- Ask for: written confirmation by email
After cancellation, what changes on your account
Access usually continues until the paid period ends
Hailuo’s terms do not promise a prorated refund for the unused part of a billing cycle. In practice, that usually means if you cancel in the middle of a weekly or monthly term, your paid access should continue until the end of that period, but renewal should stop after that date (hailuo-ai.art).
Example: if your monthly plan renews on March 28 and you cancel on March 20, you should normally keep access until March 28. What you should not expect is a refund for March 21 to March 28, because the terms say fees are generally non-refundable once the subscription period has started (hailuo-ai.art).
If you do nothing, auto-renewal continues
The auto-renewal clause is very clear: the subscription renews automatically at the end of each period unless you cancel at least 24 hours before renewal (hailuo02.pro). For weekly plans like $9.99 (₱564), missing that deadline can become expensive fast because charges can repeat every 7 days.
That is why screenshots matter. If a new charge appears after you canceled on time, your cancellation proof becomes the strongest evidence for a refund request, a bank dispute, or a complaint to DTI or BSP.
Your data after canceling
No specific data retention policy after cancellation was found in the verified sources. Hailuo also does not clearly explain how long projects, generated media, or account history remain accessible after billing stops.
Because of that gap, treat cancellation like a final exit. Download finished videos, save prompts, export any work logs you need, and keep copies locally before the paid period ends.
Hailuo refund policy and the rules that really matter
What the refund policy says
Many users in the Philippines get upset here because they expect a partial refund after canceling mid-cycle. Hailuo’s terms are blunt: except where the terms or applicable law say otherwise, all fees paid are non-refundable, and if your subscription period has started, you generally do not get a prorated refund for unused time (hailuo-ai.art).
That means most normal cancellations do not lead to money back. Your stronger refund cases are billing errors, duplicate charges, charges after valid cancellation, or any refund required by applicable law (hailuo-ai.art).
Withdrawal and cooling-off for Philippine users
For the Philippines, online subscriptions do not have a universal statutory cooling-off rule that automatically applies to every digital service. Still, best practice in local e-commerce often falls in the 7 to 14-day range, and one Hailuo-related refund policy states a 14-day cancellation window from the date the order was placed, with no reason required (hailuo02.pro).
Here is the practical reading: if you subscribed recently and are still within 14 days of ordering, cite that refund-policy wording directly when asking for a cancellation and refund. If Hailuo refuses, save the refusal and escalate through your payment provider if the facts support your case.
How to request a refund step by step
Send the request to [email protected] and keep it factual. Include the email on the account, the plan name, the amount charged, the payment date, and the reason for the refund request such as duplicate billing, unauthorized renewal, or cancellation made before renewal.
- Attach screenshots of the cancellation page or email confirmation.
- Attach your invoice, App Store receipt, or Google Play receipt.
- State the exact amount, such as $29.99 (₱1,694).
- Ask for a written response within 5 business days.
Chargeback, App Store refunds, and Google Play disputes
If you paid through Apple or Google, start with the store because store billing is often handled separately from the service website. If you paid by card and the charge looks unauthorized or continued after cancellation, Philippine users can ask their bank, credit card issuer, GCash-linked card provider, or Maya for a chargeback. BSP-related card dispute practice usually gives cardholders up to 60 days from the statement date to dispute a transaction.
DTI handles consumer complaints under the Consumer Act of the Philippines or RA 7394, while BSP is relevant for payment disputes and banking channels. Use chargeback as a last resort when you already tried cancellation or refund support and have proof that the charge should not have happened.
Hailuo terms and subscription conditions that affect your wallet
Auto-renewal and commitment length
The key clause says your subscription automatically renews at the end of each subscription period unless you cancel at least 24 hours before the end of the current period (hailuo02.pro). That 24-hour rule is the deadline that matters most for weekly and monthly plans.
No minimum commitment duration is specified in the verified terms data. That is good news if you only want one billing cycle, but it also means the burden is on you to turn off renewal before the deadline.
Trial terms, applicable law, and dispute gaps
No free trial terms were found in the verified sources, so do not assume a trial exists or that a trial converts under a known schedule. Some user complaints mention a 7-day trial experience, but that is not backed by the verified Hailuo terms provided here, so your safest move is to rely on your receipt and billing page.
The verified sources also do not clearly specify applicable law, dispute resolution, or post-cancellation data retention. When a service leaves those points vague, your practical defense is documentation: screenshots, receipts, support emails, and your account billing page.
Hailuo plans and pricing in the Philippines
Current subscription prices
| Plan | Price (USD / PHP) | Billing period | Main feature |
|---|---|---|---|
| Pose AI Pro Weekly | $9.99 (₱564)* | Weekly | AI video creation |
| Pose AI Pro Monthly | $29.99 (₱1,694)* | Monthly | AI video creation |
| Veveo 3 AI Pro Weekly | $9.99 (₱564)* | Weekly | AI video generation |
| Veveo 3 AI Pro Monthly | $29.99 (₱1,694)* | Monthly | AI video generation |
| Seadance AI Pro Weekly | $9.99 (₱564)* | Weekly | Image to video |
Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website or store listing for the exact local price charged to your account.
Which plan costs more over time
The highest listed recurring price in the verified data is the monthly plan at $29.99 (₱1,694). The weekly plans look cheaper at $9.99 (₱564), but four weekly charges in a typical month would total about $39.96 (₱2,256), which is more expensive than one monthly plan.
If you only need Hailuo for a short project, a single weekly cycle may be enough. If you forgot to cancel a weekly plan for four weeks, you could end up paying roughly ₱562 more than a monthly plan, based on the March 2026 conversion used here.
Your rights in the Philippines if Hailuo keeps charging you
Consumer rules that matter for subscriptions
In the Philippines, subscription complaints are commonly handled under the Consumer Act of the Philippines or RA 7394, especially when the issue involves misleading charges, poor service, or refusal to address a valid complaint. For online or e-commerce purchases, there is no universal cooling-off period for every digital subscription, but many businesses follow a 7 to 14-day return or cancellation practice.
That matters for Hailuo because one verified refund-policy source says you may cancel within 14 days of placing the order without giving any reason (hailuo02.pro). If your case falls inside that 14-day window, quote that wording directly in your refund request and attach the order date.
Where to complain if support does not respond
If Hailuo ignores your cancellation or refund request, file a complaint with DTI for the consumer side and contact your bank or e-wallet provider for the payment side. If the issue is a card charge that continued after cancellation, BSP is relevant for disputes involving banks and card issuers in the Philippines.
For charge disputes, cardholders often have up to 60 days from the statement date to contest the transaction. That window can pass quickly, so do not wait for weeks if you already have proof that you canceled before renewal.
Useful authorities and practical escalation
Start with your provider, then escalate in this order: Hailuo support, your payment channel, then DTI or BSP depending on the issue. Your evidence should include screenshots of the cancellation page, the confirmation email, the billing date, and your card statement entry.
- DTI consumer route: file an online consumer complaint and attach your evidence.
- BSP route: use BSP channels for banking or card charge disputes.
- Bank route: ask for a chargeback for unauthorized or continued charges.
- GCash or Maya route: report the transaction through in-app support if those wallets were involved.
What customers say about Hailuo cancellation
Overall verdict from available reviews
Based on the review set provided here, cancellation looks difficult rather than smooth. The sentiment trend is 0 positive and 5 negative reviews out of 5 unique reviews, with repeated complaints about charges after cancellation and missing customer support.
For Filipino users, that lines up with the two local pain points flagged in the research: unauthorized charges after cancellation and unresponsive customer support. To stay fair, the service itself may still appeal to users who want AI video generation fast, but the cancellation and billing experience clearly draws the strongest criticism in the available feedback.
Recurring themes and source summary
| Theme | Frequency | Typical example |
|---|---|---|
| Charge after cancel | 3 reviews | Renewal after cancellation |
| Unresponsive support | 2 reviews | No useful reply |
| Hidden or changed value | 1 review | Credits reduced later |
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | 1/5 trend | 5 reviews |
Individual user reports
- "I have been billed illegally for 3 consecutive months now after cancelling this app service. This is a scam. Be very careful." (TrustPilot)
- "I made a single one-time purchase from MiniMax / Hailuo AI (Nanonoble PTE. LTD.) in early May and was charged again in June even though my account wasn’t on subscription. No new credits appeared, no invoice, no confirmation, no nothing. just money taken from my card." (TrustPilot)
- "The business practice of this company is a scam. They take payment from credit card before 7 day trial is up. Their customer support is non existing. I will have to try and get my card refunded through my credit card company. Avoid and report this scam." (TrustPilot)
- "I purchased the yearly 'Standard' subscription plan and at the time of purchase, the plan explicitly included 1,000 monthly credits plus an additional 100 daily credits, totaling approximately 4,000 credits per month. Without any advance notice or consent, Hailuo recently altered the terms of this plan by eliminating the daily 100-credit allotment. This amounts to a loss of 3,000 credits per month, which is a substantial and material change to the agreement I entered into when I paid for a full year of service. This change is not only unfair, it could reasonably be considered deceptive and a breach of contract. I paid for a service that included specific daily credit entitlements, and removing those benefits mid-subscription is unacceptable. My request for a Refund or Reinstatement of Promised Daily Credits has been ignored." (TrustPilot)
- "This website does not work and customer service is not existent." (TrustPilot)
The documents to prepare before and after you cancel
What to save before cancellation
Prepare your evidence before touching the cancel button. Save a screenshot of your account page, your active plan, the next renewal date, and the amount due, such as $29.99 (₱1,694) or $9.99 (₱564).
If you created videos or used paid credits, export what you need before the billing period ends. Since no verified post-cancellation data retention policy was found, assume your access or history may become limited later.
What to keep for refunds or disputes
For a refund request or chargeback, the most useful files are your invoice, transaction ID, app store receipt, card statement line, and cancellation confirmation. If you emailed [email protected], save the sent email and any reply with the timestamp visible.
- Screenshot of Subscription or Billing page
- Invoice or store receipt
- Date and amount of each charge
- Cancellation confirmation email
- Bank or card statement screenshot
The most common Hailuo cancellation mistakes
Using the wrong cancellation channel
A classic mistake is canceling on the Hailuo website when the actual subscription was bought through App Store or Google Play. If Apple or Google is the billing merchant, you must cancel inside that store subscription menu or the renewal may continue.
Real-world example: a user thinks the website account is enough, closes the browser, and then sees another ₱564 or ₱1,694 charge on the next cycle. Always match the cancellation route to the original payment route shown on the receipt.
Canceling too close to the renewal time
Hailuo’s terms require cancellation at least 24 hours before the end of the current period (hailuo02.pro). If you wait until the same day, especially on a weekly plan, you are taking a risk.
The safer routine is to cancel 48 hours early and set a calendar reminder right after subscribing. This is one of the easiest ways to avoid the recurring charge complaints seen in user reviews.
Expecting a prorated refund automatically
Another common mistake is assuming that canceling mid-month means you get the unused days back. Hailuo’s terms say subscription fees are generally non-refundable once the period has begun, and no prorated refund is promised for the current term (hailuo-ai.art).
If you want money back, frame the request around a billing error, duplicate payment, post-cancellation charge, or a refund right stated in the refund policy. A plain mid-cycle cancellation request is less likely to succeed.
Not waiting for written confirmation
Some users click cancel, see a page change, and leave without proof. That is risky if support later says the subscription was still active. Always save the final confirmation screen and look for an email confirming cancellation.
If no confirmation appears within a few minutes, send an email immediately. A same-day follow-up can make the difference between a clean dispute and a weak one.
Quick comparison of all cancellation routes
Method comparison table
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No fee found | Easy |
| App Store (iOS) | Before next billing | No fee found | Medium |
| Google Play (Android) | Before next billing | No fee found | Medium |
| Registered mail | 5-10 business days | No fee found | Higher, strong proof |
Key takeaway
The fastest route is usually the same channel where you subscribed. Web subscribers should cancel in the Hailuo account area, App Store users should cancel in Apple subscriptions, and Google Play users should cancel in Play subscriptions.
Registered mail is slower, but it gives stronger proof if you expect a dispute. There is no cancellation fee found in the terms, and no early termination fee was identified in the verified material.
What to do in the days after you cancel
Immediate checks and bank monitoring
Right after canceling, save the confirmation, take one more screenshot of the billing page, and set a reminder for the next expected billing date. Then monitor your statement for at least 2 full billing cycles if you used a weekly plan, or until the next monthly cycle has clearly passed.
If a new charge appears after valid cancellation, contact your bank, card issuer, GCash-linked card provider, or Maya right away. In the Philippines, cardholders often have up to 60 days from the statement date to dispute a transaction, so timing matters.
Alternatives if you are leaving Hailuo
If you are canceling because of billing stress rather than the AI category itself, there are alternatives. ImagineArt uses a flexible credit-based system, Pollo AI starts at €15.00 (₱923) per month with a Pro plan at €29.00 (₱1,784), and AutoStud starts at €19.00 (₱1,169) per month with higher tiers at €39.00 (₱2,399) and €79.00 (₱4,859).
Each tool has a different style. ImagineArt fits users who want credits that scale, Pollo AI focuses on animated and creative text-to-video work, and AutoStud is built around faceless AI video creation with multiple AI model integrations.
Useful links
- Official Hailuo website
- Hailuo FAQ
- Hailuo Terms of Service
- Hailuo refund policy
- Hailuo subscription terms
- Department of Trade and Industry
- Bangko Sentral ng Pilipinas
Cancellation address for Hailuo
Mailing address on file
If you want to send a postal cancellation notice or written complaint, use the mailing address listed in the service context:
- 1928 E. Highland Ave. Ste F104 PMB# 255, Phoenix, AZ 85016, United States
This address appears to be a privacy or mail-forwarding address rather than a clearly identified primary office. Because of that, online cancellation through your account, App Store, Google Play, or [email protected] is usually faster.
How to use the address effectively
If you choose postal mail, include your account email, plan name, charge dates, and a short request to cancel auto-renewal immediately. Send it with tracking or registered mail so you have delivery proof if you later need to support a chargeback or a DTI complaint.
For most users in the Philippines, the smartest workflow is simple: cancel in the original billing channel, email support the same day, and keep all proof in one folder. That gives you the cleanest paper trail if anything goes wrong.
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Written by Miguel Villanueva
Postclic editor · 3 years experience
Editor at Postclic for 3 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To avoid being charged again, you must cancel at least 24 hours before the end of your current billing period. It's advisable to cancel 2 days early and take screenshots of your current plan and billing details.
If you subscribed via the App Store, go to Settings, tap your name, select Subscriptions, and cancel your Hailuo subscription there. For Google Play, open the app, go to Payments and subscriptions, find your Hailuo subscription, and cancel it.
In your cancellation email to [email protected], include your account email, the subscription name, the charge amount, and the date you wish to stop auto-renewal. This ensures clarity in your request.
After cancellation, you will continue to have access to your account until the end of the paid period. Make sure to save any generated content you may need before this period ends.
If you believe you were charged incorrectly after cancellation, you can dispute the charge. Keep records of your cancellation request and consider sending a registered letter for proof.