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Cancellation Infusionsoft: Easy Method
What is Infusionsoft
Infusionsoft, now called Keap, in plain terms
Infusionsoft is a business software subscription for small companies that need CRM, email marketing, sales automation, and online selling tools in one place. The product is now under the Keap brand, and the company is based in Chandler, Arizona, with headquarters at 1260 S Spectrum Boulevard, Chandler, AZ 85286, United States.
If you signed up years ago, the old Infusionsoft name can make billing and cancellation confusing because support and pricing now sit under Keap pages. That confusion is real, especially for users in the Philippines who expect a simple cancel button but instead get routed to a form and a follow-up from a representative "within one business day" (help.infusionsoft.com).
What people are actually paying for
The paid plans focus on four big functions: contact management, marketing automation, sales automation, and e-commerce. Based on current pricing references, the entry plan includes 2,500 contacts, 12,500 emails per month, and 3 users for ₱14,950.00 monthly, while higher plans go up to ₱28,950.00 monthly (keap.com).
For many businesses, the value is not just sending email. You are paying for lead capture, follow-up sequences, pipeline tracking, customer records, and checkout workflows in one system. That is why cancellation can feel high-stakes. Before you leave, you need to export contacts, campaigns, and billing records so your operations do not break overnight.
How the service works in the Philippines
There is no Philippines-specific pricing page in the verified sources, so local users usually encounter global pricing and support channels. The support details available point to phone and email support, with no live chat, and support hours are Monday to Friday, 8:00 AM to 5:00 PM MST, which is awkward for Philippine time zones (help.infusionsoft.com).
Here is the business model in practical terms. Infusionsoft is a recurring SaaS subscription with auto-renewal terms. The available terms say services renew automatically for another period equal to 1 year or the preceding term, whichever is shorter, unless notice of non-renewal is given at least 30 days before the end of the term (pagr.in). No general minimum commitment is clearly specified in the available sources, and no specific free trial terms were found.
How to cancel Infusionsoft without getting charged again
Checks to do before you submit the cancellation request
Many Infusionsoft users get frustrated because the process is not a clean self-serve cancellation. Some also worry about being charged again after sending a request. The safest move is to prepare before you click anything. Take note of your billing date, your current plan name, and the last amount charged, such as ₱14,950.00 or ₱28,950.00 depending on your plan (keap.com).
Before cancelling, save your business data. Export your contacts, campaigns, invoices, order history, and any email templates you still need. Also take screenshots of your current plan page, the Billing and Account Info screen, and your most recent invoice. If a billing dispute happens later through your bank, GCash, Maya, or card issuer, those screenshots will help.
- Screenshot your current plan name and monthly amount.
- Write down your next renewal or billing date.
- Export contacts and campaign assets before access changes.
- Save your latest invoice and transaction reference.
The exact web account path that starts cancellation
The verified cancellation route is through your account, but it does not end there. You sign in to your Infusionsoft account, hover over the main menu icon, select Billing and Account Info, then click Speak to someone about cancelling. After that, you fill out the form, and a representative should contact you within one business day (help.infusionsoft.com).
The truth is, this is more complicated than it should be. You are not clicking a final cancel button. You are starting a cancellation conversation. That means you should submit the form well before your next billing date, save a screenshot of the completed form, and keep the date and time. If no one replies within one business day, follow up fast by email and phone.
You can use the official help page here: Cancel your Infusionsoft services.
Phone, email, and postal route if the web form stalls
If the account form does not lead to a quick response, contact support directly. The published support phone number is (866) 800-0004 and the support email is [email protected]. Support hours are Monday through Friday, 8:00 AM to 5:00 PM MST. For users in the Philippines, that usually means you may need to call late at night or early in the morning depending on daylight saving differences in the United States.
When you call, ask the agent to confirm three things clearly: the cancellation request date, the effective end date, and whether any further charge will still post. After the call, send a short email recap with your account name, registered email, and request date. This creates a written trail. Users have also reported that the lack of live chat makes the process inconvenient, especially outside business hours, so email backup matters.
If you want a paper trail outside email, you can send a registered letter to the company address. Some consumers also use digital registered delivery services such as Postclic because they provide timestamped proof of sending, receipt, and opening. It is not the main route here, but it can help if you need stronger evidence later.
If you send mail, use this address:
- 1260 S Spectrum Boulevard, Chandler, AZ 85286, United States
In the letter, include your account email, company name, billing amount, request to cancel, and the date you want services not to renew. Send it several business days early because international delivery from the Philippines is not instant.
What changes after your cancellation request is accepted
Your access and billing after the request
The available help material confirms how to start cancellation, but it does not clearly state whether access ends immediately or continues until the end of the current paid period. Because the refund policy says there is no refund after cancellation, the practical expectation is that you may still have paid access only through the period already billed, but the source does not spell out the exact cutoff date (help.infusionsoft.com).
That missing detail matters. If your billing date is, for example, the 25th, ask support to confirm in writing whether your access runs until that date or ends earlier. Do not assume. If your team relies on automations or online forms, pause critical workflows after you get the end date so leads do not disappear into a system you are no longer monitoring.
What happens if you do nothing, and what about your data
The terms available say services automatically renew for another period equal to 1 year or the preceding term, whichever is shorter, unless either party gives notice of non-renewal at least 30 days before the end of the term (pagr.in). In simple terms, if you miss the notice window, renewal can happen automatically and another billing cycle may start.
Data retention after cancellation is not clearly explained in the available sources. Since there is no verified retention timeline, export everything before your cancellation is processed. Save contacts as CSV files, archive invoices, and download any reports you need for accounting. If your business handles customer data, this step is not optional.
Refund policy, charge disputes, and the reality for Philippine users
The published refund rule is strict
The verified policy is blunt: no refund after cancellation (help.infusionsoft.com). That means if you cancel after a charge has already posted, you should not expect a pro-rated refund for unused days. This is one of the biggest pain points for users, especially when the cancellation route itself depends on a representative contacting you later.
In real-world terms, your best chance to avoid losing money is to act before the next billing date and before any renewal notice deadline applies. If your account is on a larger term, the 30-day non-renewal notice in the available terms becomes especially important (pagr.in). Waiting until the last minute is the mistake that usually becomes expensive.
Your rights in the Philippines are narrower than many users expect
In the Philippines, there is no general statutory cooling-off period for all online subscriptions and no universal right to withdraw from any digital service contract after purchase. That is the plain-language summary from the available Philippines consumer rights source, with the Department of Trade and Industry as the main authority for consumer complaints (respicio.ph).
There are exceptions for certain sales models, such as some door-to-door or direct sales situations, but a standard online SaaS subscription like Infusionsoft does not automatically come with a broad cancel-and-refund right under Philippine law. So if Infusionsoft says no refund after cancellation, your strongest argument is usually not a generic refund right. It is proof of unauthorized billing, misleading renewal, or charges continuing after you already cancelled.
How to request a refund or billing reversal anyway
If you still want to try, use a short and factual approach. Email [email protected] with your account email, invoice date, charged amount, and your cancellation evidence. Ask for a refund or reversal because the charge was unauthorized, duplicated, or posted after your cancellation request date. Attach screenshots of the cancellation form, follow-up emails, and any call notes.
If support does not fix it, contact your payment provider. In the Philippines, you can ask your bank, credit card issuer, GCash, or Maya for a dispute or chargeback for unauthorized or continued charges. Cardholders commonly have up to 60 days from the statement date to dispute a transaction under BSP-regulated processes. If needed, you can also bring a consumer complaint to the DTI under the Consumer Act, Republic Act No. 7394.
- Email Keap support with evidence and exact dates.
- Ask your bank, GCash, Maya, or card issuer for a charge dispute.
- Prepare screenshots of the cancellation request and invoice.
- If the issue continues, file a complaint with the DTI.
Infusionsoft terms that affect cancellation and renewal
The auto-renewal clause you should not ignore
The key term says services renew automatically for additional periods equal to 1 year or the preceding term, whichever is shorter, unless notice of non-renewal is given at least 30 days before the end of the service term (pagr.in). For a Philippine user, that means a same-month cancellation attempt may be too late if your contract term is about to renew.
This is why a billing date reminder alone is not enough. You also need to know your service term end date. If your agreement is annual, the safer move is to start the cancellation process more than 30 days before renewal. If your agreement is monthly, confirm with support how the notice rule is being applied to your account.
Commitment, free trial, and missing details
No minimum commitment duration is clearly specified in the available research, and no specific free trial terms were found. That does not mean they do not exist for every account. It means the verified public material used here does not state them clearly. So if your original order form or sales email mentions a term commitment, rely on that document too.
Data retention after cancellation is also not explained in the available sources. Applicable law and dispute resolution details were not clearly stated in the research set either. Because of those gaps, your safest workflow is simple: export your data, capture every cancellation step, and ask support to confirm your final service date in writing.
Infusionsoft pricing in PHP and whether the plans are worth it
Current plans and monthly prices
| Plan | Price (PHP) | Billing period | Main features |
|---|---|---|---|
| Essentials | ₱14,950.00 | Monthly | CRM, automation, e-commerce |
| Deluxe Sales | ₱22,425.00 | Monthly | CRM, sales tools, 5,000 contacts |
| Deluxe E-Commerce | ₱22,425.00 | Monthly | CRM, store tools, 5,000 contacts |
| Complete | ₱28,950.00 | Monthly | Full suite, 5,000 contacts |
The published note says these PHP prices are based on the current exchange rate and may vary, so treat them as working estimates tied to the current Keap pricing reference (keap.com). Even so, they show the scale clearly. This is not a low-cost tool, and a missed renewal can be painful.
Which plan costs the most and where overpaying happens
The least expensive listed plan is Essentials at ₱14,950.00 per month. The most expensive listed plan is Complete at ₱28,950.00 per month. Deluxe Sales and Deluxe E-Commerce both sit at ₱22,425.00 monthly. If your team is not using automation depth, e-commerce, or the extra contact allowance, downgrading before cancelling could sometimes make sense during a transition month.
No verified annual savings figures were provided in the sources used here, so there is no solid basis to claim a monthly-versus-annual discount percentage. What is clear is that auto-renewal terms can lock in another period if you miss the notice window. For a Philippine SME, even one unnecessary extra month at ₱14,950.00 is already a meaningful avoidable cost.
Your rights in the Philippines if cancellation goes wrong
The rules that matter for an Infusionsoft dispute
For users in the Philippines, the main consumer framework is the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry as the key authority for consumer complaints. The available Philippine rights source also says there is no general statutory cooling-off period and no broad universal withdrawal right for all online subscriptions (respicio.ph).
Applied to Infusionsoft, that means you usually cannot demand a refund just because you changed your mind after an online SaaS renewal. Your stronger case is when billing continued after cancellation, when renewal was unclear, or when support failed to act on a properly documented request. That is the practical angle that gives complaints more weight.
How to file a complaint and what evidence helps
If support does not resolve the issue, gather your evidence in one folder. Include your invoice, account email, screenshots of the Billing and Account Info page, the submitted cancellation form, follow-up emails, and your bank or card statement showing the charge. Then file a complaint with the DTI and explain the timeline in plain language.
For payment disputes, you can also escalate through your bank or e-wallet provider. In the Philippines, BSP-regulated channels generally give cardholders about 60 days from the statement date to dispute unauthorized transactions. If you paid via GCash, Maya, or a card, ask for the dispute process and submit your cancellation proof immediately.
Useful authority reference
The responsible consumer authority named in the available rights source is the Department of Trade and Industry. Since this is an online subscription dispute, DTI is the correct starting point for consumer complaint guidance under RA 7394, while the BSP route is relevant for payment disputes and chargebacks.
You can start with the official DTI site and then use the complaint channels listed there. Pair your complaint with exact dates, exact amounts, and screenshots. General complaints without evidence usually move slower.
What customer reviews say about cancelling this service
Clear verdict from the review trend
Overall rating trend: 0 positive and 5 negative reviews out of 5 unique reviews. Based on the review sample provided, cancellation is generally difficult, not smooth. The pattern is consistent: users dislike having to contact support instead of cancelling directly, and several mention continued charges or poor follow-up.
That lines up with the local issues already identified in the research. Users report difficulty navigating cancellation because it may require contact with a Customer Success Manager, and the lack of live chat is inconvenient during non-business hours. To stay balanced, the service itself still offers a broad all-in-one CRM toolset, which is why some businesses stay for years before the cancellation pain hits.
Recurring themes and source summary
| Theme | Frequency | Typical example |
|---|---|---|
| Hard to cancel | High | Website path not final |
| Charge after cancel | High | Renewal still billed |
| Slow support | Medium | No answer for weeks |
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | 1/5 trend | 5 |
| Source | Rating | Main topic | Sentiment |
|---|---|---|---|
| TrustPilot | 1/5 | Ease of cancellation | Negative |
| TrustPilot | 1/5 | Customer service | Negative |
| TrustPilot | 1/5 | Charge after cancel | Negative |
- "I have been a loyal customer of Keap (formerly Infusionsoft) for over 8 years, and my recent experience trying to cancel my subscription has been nothing short of infuriating and deceitful." (TrustPilot)
- "Keap has removed the option to cancel your subscription directly from their website. Instead, you're forced to contact their support team, which is already a hassle." (TrustPilot)
- "They employed aggressive tactics to discourage my decision to cancel, making the process incredibly uncomfortable and time-consuming." (TrustPilot)
- "Even after persistently insisting on cancellation, Keap's policies are structured in a way to penalize customers. They require a minimum of 10 days' notice before the renewal date to avoid being charged for an additional month." (TrustPilot)
- "I have been with Keap/Infusionsoft for over 10 years. I discovered recently that they have been overcharging me so I brought it up with the customer services rep who said he would escalate the matter. Haven't heard a thing back in weeks. I followed up, no answer." (TrustPilot)
Documents to prepare before and after you cancel
What to save before submitting the request
Prepare your paperwork before touching the cancellation form. Save a screenshot of your plan, your billing page, your latest invoice, and the page where you clicked Speak to someone about cancelling. If your monthly charge is ₱22,425.00 or ₱28,950.00, that amount should appear clearly in at least one saved document.
Also export your operational data. For most businesses, the critical files are contact lists, sales pipeline data, order records, email templates, and automation maps. If you are moving to another CRM, this prep can save days of cleanup later.
What to keep for refunds, disputes, and post-cancel checks
For any refund request or charge dispute, keep the transaction date, billed amount, payment method, and statement screenshot. Add copies of your support emails and call notes with date and time. If an agent promised a callback within one business day, record whether that actually happened.
After cancellation, keep the confirmation email or written support reply in a folder you can find quickly. Then monitor at least the next one or two billing cycles on your card, bank, GCash, or Maya account. If another charge appears, you will need that evidence immediately.
Common mistakes that make Infusionsoft cancellation harder
Five problems that come up again and again
One common mistake is assuming the web form is the final cancellation. It is only the start of a contact process, with a representative expected to reply within one business day (help.infusionsoft.com). If you submit the form and do nothing else, you may miss your billing date.
Another mistake is cancelling too close to renewal. The available terms mention a 30-day non-renewal notice before the end of the service term for auto-renewal to stop (pagr.in). If your contract term is ending soon, same-week action may not be enough.
- Using only the web form and not saving proof.
- Missing the billing date or renewal notice window.
- Expecting a pro-rated refund after cancellation.
- Failing to export contacts and campaign data.
- Not checking statements after cancellation.
How to avoid each one
If you submit the form today, also email support the same day and save both timestamps. If your renewal is near, call support at (866) 800-0004 during published hours and ask for written confirmation. That extra step can make the difference between a clean exit and another charge.
Do not count on refunds because the published rule says no refund after cancellation (help.infusionsoft.com). And do not leave data export for later because no verified retention timeline was found. Heads up: the safest cancellation is the one backed by screenshots, emails, and a calendar reminder for the next statement date.
Cancellation methods at a glance
Comparison table
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No fee found | Easy |
| App Store (iOS) | Before next billing | No fee found | Medium |
| Google Play (Android) | Before next billing | No fee found | Medium |
| Registered mail | 5-10 business days | No fee found | Higher, best proof |
Key takeaway from the options
For Infusionsoft, the verified direct path is the web account route that leads to a cancellation contact form. Phone and email are practical backup channels because they create follow-up pressure when the reply window slips. Registered mail is slower but useful if you want a stronger evidence trail.
The App Store and Google Play entries are included in the comparison format, but the verified Infusionsoft cancellation instructions in the source set point to the account-based Keap process, not a store-managed mobile subscription flow. If your original receipt came from Apple or Google, use that billing channel. Otherwise, use the Keap account path.
After cancelling, what you should do in the next 60 days
Immediate checks and statement monitoring
Right after you cancel, save the confirmation message, support email, or case number. Take one more screenshot showing the request date. Then set two reminders: one for your next expected billing date and one for when your next card or wallet statement becomes available.
Watch your bank, credit card, GCash, or Maya transactions for at least 60 days. In the Philippines, that window matters because payment disputes commonly need to be raised within about 60 days from the statement date through BSP-regulated processes. If a continued charge appears, file the dispute immediately and attach your cancellation proof.
Alternatives and useful links
If you are leaving because the tool is expensive or hard to manage, a few alternatives stand out. HubSpot CRM offers a free tier and paid plans starting at $45.00 (₱2,520) per user per month. Zoho CRM starts around $12.00 (₱672) to $45.00 (₱2,520) per user per month. Kintone starts at about ₱1,500 per user per month. These are not direct one-to-one replacements for every workflow, but they can reduce cost fast for smaller Philippine teams.
- Official Infusionsoft cancellation help
- Official Keap pricing page
- Philippines consumer rights guide
- Terms reference for renewal clause
Address and where cancellation requests are actually handled
The physical address available
No Philippines-specific cancellation office is listed in the verified sources. The available company address tied to the service context is the Chandler, Arizona headquarters:
- 1260 S Spectrum Boulevard, Chandler, AZ 85286, United States
If you send mail, include your full account details and keep the delivery proof. International post from the Philippines can take time, so do not use mail as a last-minute move before renewal.
Why the online process matters more than the address
In practice, Infusionsoft cancellations are handled through the account route and support follow-up, not through a public Philippines office. The verified steps direct users to sign in, go to Billing and Account Info, click Speak to someone about cancelling, and wait for contact within one business day (help.infusionsoft.com).
So here is the bottom line. Use the online account path early, back it up with email, and keep records like you expect a billing dispute. That may sound a bit defensive, but for a service with a no-refund rule and negative cancellation reviews, it is simply the smartest way to protect yourself.
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Written by Rafael Flores
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FAQ
Before cancelling your Infusionsoft subscription, note your billing date, current plan name, and last amount charged. Also, export your data and take screenshots of your current plan and invoice, as these will help in case of any billing disputes.
To start the cancellation process, sign in to your Infusionsoft account, go to Billing and Account Info, and select 'Speak to someone about cancelling.' Complete the form, and a representative will contact you within one business day.
If you do not receive a response within one business day, follow up by contacting support directly at (866) 800-0004 or via email at [email protected]. It's also advisable to keep a record of your cancellation request.
After your cancellation request is accepted, you will lose access to your Infusionsoft account and data. Therefore, it's crucial to export all necessary data, including contacts and campaigns, before submitting your cancellation.
Refund policies can vary, so it's best to check your contract for specific terms. Generally, if you have billing disputes, having documentation like screenshots of your last invoice will be beneficial.