Cancellation Kaiber: Easy Method

What is Kaiber

Kaiber as an AI video and image subscription service

Kaiber is an AI creative platform that lets you generate visuals from prompts, still images, and other media inputs. In practical terms, people usually subscribe for AI video generation, image generation, audio-related tools, SVG support, canvas workspaces, and higher credit limits, based on Kaiber’s own subscription page at Kaiber subscription details.

If you are in the Philippines, the part that matters most is the business model. Kaiber has a free-style Flex option at ₱0.00, paid monthly plans starting at ₱1,450.00, annual plans up to ₱96,000.00, and a 5-Day Trial Subscription priced at $5.00 (₱280), after which the account converts to Creator Monthly if you do not cancel during the trial period, according to Kaiber’s help center.

What users are actually paying for

The paid tiers are built around credits and access. Creator Monthly at ₱1,450.00 gives 1,400 credits each month, while Pro Monthly at ₱8,000.00 gives 7,500 credits and larger workflow limits such as unlimited simultaneous generations and unlimited canvases.

Annual plans are not just long-term billing. Creator Annual at ₱16,800.00 adds a 10% discount on credit packs and 20% discount on generations, while Pro Annual at ₱96,000.00 adds early access to new models and beta features. The truth is, many users sign up for the $5.00 (₱280) trial, then only realize later that the account is set to convert to a full monthly plan if they miss the deadline.

How Kaiber works in the Philippines

Kaiber appears available to users in the Philippines as an online SaaS product, and the official help center does not list a Philippines-only version, Tagalog interface, GCash, or Maya as native payment methods. Prices are commonly shown in foreign currency on the service side, but for this guide all plan values are shown in Philippine peso based on the March 2026 conversion data provided.

There are also no specific local cancellation problems reported for the Philippines in the research set. Even so, Filipino users often run into the same pain points seen globally: unclear cancellation status, continued charges after they believed they had canceled, and refund requests that go nowhere unless they kept screenshots and the email confirmation.

How to cancel Kaiber without getting charged again

Checks to do before you tap cancel

A lot of frustration starts here. If you cancel without checking the billing date, subscription channel, and current plan page, you can end up thinking everything is done even though the renewal is still active. That is exactly the kind of issue reflected in several negative user reviews.

Before you do anything, open your account and save proof. Take a screenshot of your current plan, the next billing date, and any visible subscription status. If you created projects you want to keep, download or export them first because Kaiber does not clearly publish a post-cancellation data retention rule in the help material.

• Open your account and note your active plan name
• Check whether you subscribed on web, App Store, or Google Play
• Screenshot the My Plan page before canceling
• Save projects, outputs, prompts, and assets you may need later
• Watch the trial deadline if you started with $5.00 (₱280)

Cancel through the Kaiber website account page

If you subscribed directly on the Kaiber website, this is the main path. The exact click flow published by Kaiber is: click the profile icon in the bottom left corner of the site, select Account, click My Plan, click Cancel plan, then complete the Cancel Flow and confirm. Kaiber says you should receive an email confirmation once the plan is canceled, according to helpcenter.kaiber.ai.

Use the help center if you need backup while doing it: Kaiber Help. Heads up, do not close the page too early. Finish the full cancel flow until you see the final confirmation, then check your inbox and spam folder for the cancellation email. No email means weak proof if a charge appears later.

Cancel through App Store or Google Play if you subscribed there

If your payment was created inside iPhone or Android billing, you must cancel from that store, not from the Kaiber website. This is one of the most common mistakes with SaaS subscriptions. The web account can look inactive while the store billing remains live.

• App Store on iPhone or iPad: open App Store, tap your profile icon at the top right, tap Subscriptions, select Kaiber, then tap Cancel Subscription
• Google Play on Android: open Google Play Store, tap the menu icon, tap Subscriptions, select Kaiber, then tap Cancel Subscription
• Take a screenshot of the final store status page showing expiration or cancellation
• Check whether the next renewal date still appears after cancellation

This is especially important for trial users. If your $5.00 (₱280) trial was started through a store billing channel, the cancellation should be completed in that same billing system before the fifth day ends.

Email, live chat, and postal options

Kaiber lists live chat on the bottom right of its website and an email address at [email protected]. No phone number is published, and support hours are not specified. Email and chat are useful if the cancel button is missing, if the plan page looks wrong, or if you think there was a billing error.

If you contact support, keep the message short and factual: account email, charge date, amount, plan name, and what you want done. If you want stronger paper-trail evidence, you can also send a registered letter to the available postal address. Some users now use digital registered-letter services such as Postclic for timestamped proof of sending and receipt, which can be more convenient than going to a physical branch.

After you cancel: access, renewal, and your files

Your paid access usually stays until the end of the billing period

Kaiber’s published policy is simple: when you cancel, you will not be charged for the next billing period, but you keep access to the plan until the end of the current billing period. So if your renewal date is March 31 and you cancel on March 20, you should still have access until March 31, based on the help center policy.

This also means cancellation is not the same as an immediate refund. You are stopping the next renewal, not reversing the current period. That distinction matters because many users expect unused days to be refunded, but Kaiber says no refund is issued just because you canceled mid-cycle.

What happens if you do not cancel in time

The biggest deadline risk is the 5-Day Trial Subscription. Kaiber states that the trial automatically converts to the Monthly Creator Plan unless you cancel during the trial. If you forget, the next charge can hit as a full paid plan, which is why trial users should set a calendar alert at least 24 hours before day 5.

Kaiber’s terms summary does not clearly spell out a broad auto-renewal clause, minimum commitment period, governing law, or dispute handling process. In plain language, the safest move is to assume your chosen monthly or annual plan continues until you turn it off in the correct billing channel.

Your projects and account data after cancellation

Kaiber does not clearly publish a retention timeline for data after cancellation. That means there is no clear public promise on how long projects, prompts, assets, or generated content stay accessible once your paid term ends.

Because of that gap, download anything important before canceling. If you need a firm answer for a business workflow, ask support in writing before the billing period ends so you have a dated reply tied to your account.

Kaiber refund rules and what Filipino users can realistically expect

What the published refund policy says

Kaiber’s help center says there is no refund after cancellation. The company states that once you cancel, you will not be charged for the next billing period, but you keep access until the end of the current one. That means no pro-rated refund for unused days is promised in the published policy.

For billing errors, Kaiber says to contact the support team for assistance. In real use, that means your best refund angle is not “I changed my mind,” but “this charge was wrong,” “I canceled before renewal,” or “the trial conversion happened despite a timely cancellation.”

Your rights in the Philippines for digital subscriptions

In the Philippines, subscription complaints are generally tied to the Consumer Act of the Philippines, Republic Act No. 7394, and handled by the Department of Trade and Industry or DTI for consumer issues. The 7-day cooling-off rule is clearer for door-to-door or direct sales, but there is no universal statutory cooling-off period for every online digital subscription, so Kaiber may argue that digital access already started.

Here’s the thing: that does not mean you have no remedy. If the problem is an unauthorized or continued charge, misleading trial conversion, or a cancellation that did not process correctly, you can still complain to DTI and dispute the payment with your bank, card issuer, GCash, or Maya if that was your payment route.

How to request a refund step by step

• Send one clear email to [email protected] with your account email, charge date, amount, and reason
• Attach screenshots of your My Plan page, cancellation screen, and any confirmation email
• State the exact remedy you want, such as refund of the charge dated March 20 or confirmation that renewal is off
• Use live chat on the Kaiber website if you need a faster case number or transcript
• If store billing was used, request cancellation or refund through App Store or Google Play as well

Most users should not expect an easy goodwill refund from a normal mid-cycle cancellation. Based on the published policy and the review trend, the stronger cases are billing errors and charges that continued after a canceled trial or plan.

Chargeback and payment disputes in the Philippines

If support refuses to help and you have proof of a wrong charge, a chargeback is the last-resort path. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice. You can also raise disputes through your credit card issuer, GCash, or Maya if the charge came through those channels.

Save every screenshot, confirmation email, store cancellation page, and support transcript. If the dispute involves an online subscription issue under RA 7394, DTI is the consumer agency to contact. If the issue is a card or e-wallet transaction problem, your bank or wallet provider should handle the payment dispute side first.

Subscription terms that matter before Kaiber renews again

The trial conversion rule is the biggest term to watch

The most consumer-relevant term in Kaiber’s published material is the trial conversion. Kaiber offers a 5-Day Trial Subscription for $5.00 (₱280), and the account automatically converts to the Monthly Creator Plan at the end of the trial unless you cancel during that period, according to helpcenter.kaiber.ai.

That single term is where most avoidable charges happen. If you only wanted to test the tools, set a reminder as soon as you subscribe. Waiting until the last few hours is risky, especially if you are using the wrong billing channel or the cancellation page does not load properly.

What Kaiber does not clearly spell out

Kaiber’s published terms summary does not clearly specify a minimum commitment duration, a clear auto-renewal clause, data retention after cancellation, applicable governing law, or dispute resolution route. That lack of detail does not stop billing, but it does make recordkeeping more important on your side.

For Filipino users, the practical takeaway is simple. Keep your own proof, act before the next billing date, and do not assume deleting your account automatically ends billing. One review specifically complained of being charged even after the user said the account had been deleted, which shows why subscription status matters more than account appearance.

Kaiber plans and prices in Philippine peso

Current subscription plans and what each one includes

Which plan costs the most and where savings show up

The least expensive recurring paid tier is Creator Monthly at ₱1,450.00, while the highest listed recurring plan is Pro Annual at ₱96,000.00. For many solo creators, that price gap is the clearest sign to review whether they are actually using the extra credits and concurrency limits before another renewal hits.

Annual billing usually gives better value than paying month by month for long-term users. Creator Annual at ₱16,800.00 works out lower than 12 months of Creator Monthly, and it adds discounts on credit packs and generations. If your use is irregular, though, Flex at ₱0.00 plus occasional credits may be cheaper than staying subscribed out of habit.

What consumer rights you can use in the Philippines

The laws and agencies that matter for a Kaiber complaint

For Philippine users, the key law is the Consumer Act of the Philippines, Republic Act No. 7394. For subscription disputes involving misleading charges, non-processing of cancellation, or service representations, the Department of Trade and Industry or DTI is the main consumer authority mentioned in the research set.

The cooling-off rule is more clearly recognized for door-to-door or direct sales, with a 7 working day period. For online digital services like Kaiber, there is no universal blanket rule that guarantees cancellation with full refund after use begins. So your strongest arguments are usually failed cancellation, unauthorized charge, misleading trial conversion, or billing error.

How to complain if support does not fix it

Start with Kaiber support and keep everything in writing. If there is no fair resolution, prepare a simple complaint file for DTI with your account email, invoice or statement, screenshots of the cancellation path, and the support exchange.

• Write a short timeline of events with dates and amounts
• Attach proof of the plan, cancellation attempt, and charge
• State the result you want, such as refund or correction of billing
• Submit your complaint through DTI consumer channels
• If the payment itself is disputed, contact your bank or e-wallet provider on the same day

For card and e-wallet issues, BSP-related dispute rules matter because payment providers often count the 60-day dispute window from the statement date. If you wait too long, even a valid complaint gets harder to reverse.

Useful authority contacts for Philippine users

For consumer complaints, the authority named in the research is DTI. Use its official consumer assistance channels and mention RA 7394 in your complaint summary so the issue is framed clearly as a consumer subscription problem.

You can also escalate payment issues to your credit card issuer, GCash, Maya, or bank. For transaction disputes involving regulated financial service channels, BSP complaint mechanisms may also be relevant after you have tried the provider’s own process.

What users say about cancellation and support

Overall verdict from available reviews

Overall rating trend: 0 positive and 4 negative reviews out of 4 unique reviews. Based on this small but clearly negative sample, cancellation looks harder in practice than the official click path suggests. The recurring complaints are missed or disputed trial cancellation, charges appearing after users believed they had canceled, and poor support interactions.

No specific Philippines-only complaint pattern appeared in the research. Even so, the themes are highly relevant for Filipino users because they involve universal subscription risks: missing the trial cutoff, lacking cancellation proof, and struggling to reverse a charge after renewal.

Recurring themes and source summary

Quoted experiences from users

• "I signed up for the $5 trial to test the service... I’m disappointed this couldn’t be resolved directly. I’ll now need to speak with my bank about the charge. As where I am located, I have to pay X2 to what the cost is $29 = $48 in my country [about ₱1,624 to ₱2,688]." (TrustPilot)
• "I had such a horrible experience with Kaiber... I had cancelled or thought I did... Then I got a notice that they charged me anyway... They had never emailed me proof of cancellation." (TrustPilot)
• "I signed up for Kaiber’s 5-day trial at $5 [about ₱280], but was charged $29 [about ₱1,624] without any warning or confirmation later." (TrustPilot)
• "I tried to cancel but it showed nothing, like there was no subscription, but then charged me $29 [about ₱1,624] and refuse to give me a refund." (TrustPilot)

To stay balanced, the official side is still straightforward on paper: there is a visible web cancellation path, live chat exists, and there is no cancellation fee found in the published materials. The problem is that user feedback suggests the real pain point starts when proof is missing or the trial rolls into a full plan.

Documents and screenshots to prepare before and after cancellation

What to save before you cancel

If you want the cleanest possible exit, build your evidence file before touching the cancel button. This matters because one review specifically mentioned there was no cancellation confirmation email, which weakens your case if a renewal posts later.

• Screenshot of Account and My Plan pages
• Visible next billing date
• Plan name and subscription channel
• Current card, App Store, or Google Play billing proof
• Downloaded copies of important projects and outputs

What to keep for refund or dispute requests

For any refund or charge dispute, save transaction dates, amounts, invoice emails, bank statement entries, and all support replies. If the amount was a trial conversion, note both figures clearly, such as $5.00 (₱280) trial and the later full charge that followed.

After cancellation, keep the confirmation email, screenshot the final status page, and monitor your statement through the next billing cycle. For annual plans, monitor at least one extra month after the expected renewal date in case the posting delay appears later.

Common mistakes that lead to extra charges

Canceling in the wrong place

A classic mistake is subscribing through App Store or Google Play but trying to cancel on the Kaiber website. The subscription can remain active in the store billing system, and you may still be charged on the renewal date even if the web account looks inactive.

Fix: trace the original payment source from your email receipt or bank statement. If Apple or Google handled the charge, cancel there and keep the final store screenshot.

Stopping halfway through the cancel flow

Kaiber’s own path includes a cancel flow after you click Cancel plan. If you back out before the final confirmation, you may think you canceled when you only opened the settings. This lines up with user complaints about believing they had canceled but still being billed.

Fix: do not rely on memory. Wait for the confirmation screen and the cancellation email. If neither appears, assume the plan may still be active and check again immediately.

Expecting a pro-rated refund after mid-cycle cancellation

Many SaaS users expect unused days to be refunded automatically. Kaiber’s published policy says no refund after cancellation, and access simply continues until the current billing period ends.

Fix: cancel before the next renewal date, not after it. If the issue is a billing error, frame it as an incorrect charge with evidence instead of a normal cancellation request.

Missing the 5-day trial deadline

The biggest trap is forgetting that the $5.00 (₱280) trial converts to Creator Monthly unless canceled during the trial. Several review complaints revolve around this exact situation.

Fix: set two reminders, one on day 3 and one at least 24 hours before day 5. If you decide not to continue, cancel early rather than on the final night.

Deleting the account without confirming billing is off

Some users assume deleting the account or uninstalling the app ends the subscription. That is not a safe assumption. One review even claimed the user was refused a refund after deleting the account.

Fix: always verify the subscription status itself. Billing cancellation and account deletion are separate actions unless the service says otherwise in writing.

Kaiber cancellation methods compared side by side

Comparison table

Key takeaway from the comparison

The fastest route is usually the same channel where you subscribed. Web billing is simplest if you joined directly on Kaiber, while App Store and Google Play are better if the subscription lives inside those ecosystems.

Registered mail is slower, but it gives stronger documentation if you are already in a dispute. Use the method that matches your billing source, then save proof immediately after the action is complete.

What to do right after cancellation

Immediate checks and payment monitoring

Right after canceling, look for three things on the same day: a final on-screen confirmation, a cancellation email, and a visible end date for access. Screenshot all three if possible. Then create a calendar reminder for the next expected billing date plus 3 days.

Watch your bank, card, GCash, or Maya history during the next cycle. If a new Kaiber charge appears after cancellation, contact support immediately and start a dispute with your payment provider while the evidence is fresh. In the Philippines, card disputes often work best when filed within 60 days from the statement date.

Alternatives if you are leaving Kaiber for good

If you still need AI video tools, RunwayML is a stronger all-around platform for video generation and editing, though it usually costs more. Genmo AI is another option for text-to-video users who want a friendlier interface, while Synthesia is better for avatar-style business videos than artistic visual generation.

If you need pro editing rather than pure generation, Adobe After Effects with AI plugins can be more reliable for production workflows, though it is not the cheapest path. The best switch depends on whether you need cinematic AI generation, talking avatars, or classic post-production control.

Useful links

• Kaiber Help Center
• Kaiber subscriptions and pricing
• Department of Trade and Industry
• Kaiber official website

Postal address and whether you really need it

The available mailing address

If you want to send a written cancellation or billing dispute notice, the available address associated with the service data is:

• Kalkofnsvegur 2, Capital Region, Iceland

This address comes from registrar or organization information and may not be an operational customer support office. So for speed, the practical route is still the web account, live chat, or [email protected], with postal mail used mainly when you want added proof during a dispute.

Best way to use the address in real life

If you send a letter, include your account email, plan name, charge amount, charge date, and a clear instruction such as cancel subscription effective immediately before next renewal. Add copies of screenshots, not originals, and keep the mailing receipt.

For most users in the Philippines, online cancellation is enough if the confirmation email arrives. The address only becomes useful when the online trail is incomplete and you want one more documented record before escalating to DTI, your bank, or your e-wallet provider.