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Cancellation Knowbe4: Easy Method
What is Knowbe4
Service profile and business model
KnowBe4 is a cybersecurity training platform used by companies that want staff awareness training and simulated phishing tests. The service is based in the United States and sells recurring software subscriptions, mainly on an annual basis, through business plans listed on its pricing page and subscriber terms.
If you are in the Philippines, here is the practical part: you are usually not canceling a casual mobile app. You are dealing with a business SaaS account, and the official subscriber terms say cancellation is done by email to [email protected]. Stopping use alone does not end the subscription, which is exactly the kind of detail that frustrates users when billing keeps going.
What users are actually paying for
The paid product is not just video training. KnowBe4 bundles security awareness lessons, simulated phishing attacks, reporting tools, campaign management, and in higher tiers, deeper features and integrations. Published plan examples include Security Awareness Training at Silver, Gold, Platinum, and Diamond levels, plus the PhishER Plus add-on.
Approximate annual prices shown in Philippine peso based on the published US pricing and the research exchange rate are $80.00 (₱4,480) for Silver, $100.00 (₱5,600) for Gold, $120.00 (₱6,720) for Platinum, $140.00 (₱7,840) for Diamond, and $26.79 (₱1,500) for PhishER Plus. These are annual figures, not monthly charges, so a lot of users realize only later that they signed up for a full-year software plan.
What availability looks like in the Philippines
KnowBe4 is accessible in the Philippines, but support timing can be awkward because many users are dealing with overseas teams and time zone gaps. Research shows support hours include 9am to 6pm GMT+8 from Singapore, which is the most relevant window for local users, and this matters if you want a same-day reply.
Local peso pricing is not the company’s native published pricing model. The official pricing source is in US dollars, so PHP amounts are only local estimates. The source data also does not show GCash or Maya as standard checkout methods, and it does not mention a free trial conversion flow or a minimum commitment period in the subscriber terms.
How to cancel Knowbe4 without getting stuck in billing limbo
Checks to do before you send the cancellation request
A lot of Philippine users get annoyed here because the process feels less clear than it should be. The truth is, KnowBe4’s own terms make one thing very clear: simply not using the platform does not terminate the subscription. Before you cancel, save your training records, export any reporting you need, and take a screenshot of your current plan and account details.
Also note your billing or license end date. The terms data says customers receive a reminder email 30 days before license expiration for manual renewal, and no automatic renewal clause was found in the subscriber terms. That means your risk is less about hidden auto-renewal language and more about failing to send a clear written cancellation request in time if your account manager or billing setup expects renewal discussions.
- Screenshot the active plan name and renewal or expiry date.
- Save invoices, official receipts, and the last billing email.
- Export reports and training completion records before access changes.
- Write down the account name, admin email, and subscription details.
Web and account route: what to click and where to get help
There is no verified source saying you can fully self-cancel inside a simple in-app billing page such as Settings > Subscription > Cancel. The reliable method in the official subscriber terms is email. If you are logged in and want the support route, use the account management help page at KnowBe4 Subscription and Account Management FAQ and then contact support from there.
Use a clear subject line such as “Cancellation request for KnowBe4 subscription” and include the company name, account ID if available, admin email, and requested termination date. Ask for written confirmation. This part matters because users who only stop logging in often assume the account is closed when it is not, and that is where billing disputes usually start.
Email, phone, and postal options
The official cancellation channel in the subscriber terms is [email protected]. For legal notices, your research notes also list [email protected], but for normal subscription cancellation the verified terms point to [email protected]. If you want to follow up by phone, the support number is +1 855-815-9494, with published support windows of 6am to 9pm ET, 9am to 6pm CEST, and 9am to 6pm GMT+8 in Singapore.
If you need stronger proof, you can also send a registered letter. That is slower, but it gives you a paper trail when an organization is trying to document a notice date. Some users now use a digital registered delivery service such as Postclic instead of traditional mail because it creates timestamped proof of sending, receipt, and opening. Use that only as an extra layer, not as a substitute for the official support email.
- Support email: [email protected]
- Legal contact for notices: [email protected]
- Phone: +1 855-815-9494
- Support portal: Help article
A practical cancellation email template
Use direct wording. Say you are requesting cancellation of the subscription, identify the account, state the effective date you want, and ask for confirmation by email. If you are near expiry, send it during Singapore support hours and follow up the same day if no acknowledgment arrives.
A short message works best. Example details to include are company name, tenant or account reference, billing contact email, plan name, and the sentence that you do not authorize further charges after the termination date. That last line is useful if you later need to show your bank, GCash, Maya, or card issuer that you gave notice.
What changes after Knowbe4 accepts your cancellation
Access, expiry, and renewal status
The official terms confirm that asking to terminate and simply stopping use are not the same thing. Once your cancellation is accepted, your access usually continues only for the paid service period that has already been covered, unless KnowBe4 agrees to an earlier end date. The sources do not give a universal same-day cutoff rule, so the exact end date should be confirmed in writing.
On renewal, the available terms data says no automatic renewal clause was found. Instead, customers receive a reminder email 30 days before license expiration prompting manual renewal. For many users, that is good news because it reduces surprise rebilling, but you should still keep the reminder email and your cancellation reply together in one folder.
Your data and records after termination
The tricky part is data retention. The available sources do not specify how long KnowBe4 keeps account data after cancellation or exactly when records are deleted. Because of that gap, export anything you need before the final service date, especially phishing reports, user completion history, campaign settings, and invoices.
If your company uses KnowBe4 for compliance reporting, do not wait until the last day. Download files at least a week before expiry, then verify they open correctly. A surprising number of teams remember this only after access ends, and by then the support queue and time zone delay can turn a simple exit into a long back-and-forth.
Knowbe4 refund rules and what Filipino users can realistically expect
What the refund policy actually says
This is the section many users care about most, especially if they feel they canceled but still got charged. KnowBe4’s online subscriber terms say the company does not refund fees unless termination happens because of a breach of terms or because a refund is required by law. If termination is for breach or required by law, the refund covers services not provided after the termination date.
In plain terms, standard change-of-mind refunds are not part of the published policy. That means most users should not expect a pro-rated refund for unused time after a normal cancellation request. If you are canceling halfway through an annual term, assume the default outcome is no refund unless you have a stronger reason and supporting proof.
Your rights in the Philippines and when they may help
For users in the Philippines, the main consumer authority is the DTI, and the key law is the Consumer Act of the Philippines, Republic Act No. 7394. There is no universal statutory cooling-off period for all online subscriptions, but direct sales situations can carry a 7 working day cooling-off period. For online services like KnowBe4, the practical issue is whether the service description, billing, or cancellation handling was misleading or unfair.
If you were charged after a valid cancellation request, or if the billing was unauthorized, local remedies become more useful than the platform refund policy. That is where your screenshots, cancellation emails, and billing records matter. They help show that the problem is not buyer’s remorse but continued or improper charging.
How to request a refund or billing reversal
Start with [email protected] and put “Refund request” or “Billing dispute” in the subject line. Include the invoice number, payment date, amount, plan name, and the reason you believe a refund is due. If the issue is post-cancellation charging, attach the original cancellation message and the confirmation or proof of delivery.
If payment was made by card, GCash, Maya, or another wallet linked to a bank card, ask the provider about a dispute or chargeback as a last resort. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice. DTI can handle consumer complaints under RA 7394, while the BSP route is more relevant for the payment dispute itself.
Knowbe4 terms that affect cancellation, renewal, and account closure
Renewal and commitment details from the subscriber terms
The available terms data is actually helpful here because it removes one common fear. No automatic renewal clause was found in the online subscriber terms, and no minimum commitment duration was specified. The same research says customers receive a reminder email 30 days before license expiration prompting manual renewal, which suggests the company expects an active renewal step rather than silent rollover.
That said, do not treat this as permission to do nothing. Your safest move is still to send a written cancellation notice and ask for confirmation. Internal sales or account handling can still create confusion if your organization has multiple admins, procurement staff, or resellers involved.
Free trial, data retention, governing law, and disputes
The sources do not clarify free trial conversion rules, post-cancellation data retention, applicable law, or dispute resolution terms for this subscriber setup. That lack of detail is not ideal because those are exactly the points users look for when leaving a SaaS platform. Since they are not clearly stated in the source set, you should request written answers before your final service date if those points matter to your team.
The most practical takeaway is simple: if your company needs proof about deletion timing, export options, or final invoicing, ask before the license expires. Once access closes, getting a tailored reply can take longer, especially for Philippine users dealing with time zone differences.
Knowbe4 plans and pricing in Philippine peso
Current published plans
Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
Security Awareness Training - Silver Level | $80.00 (₱4,480) | Annual | Basic training, phishing tests |
Security Awareness Training - Gold Level | $100.00 (₱5,600) | Annual | Extra features, reporting |
Security Awareness Training - Platinum Level | $120.00 (₱6,720) | Annual | Advanced tools, integrations |
Security Awareness Training - Diamond Level | $140.00 (₱7,840) | Annual | Premium features, priority support |
PhishER Plus | $26.79 (₱1,500) | Annual | Email security, phishing detection |
Which plan costs the most and where overpaying happens
Diamond is the highest published tier at about $140.00 (₱7,840) annually, while PhishER Plus is the lowest add-on listed at about $26.79 (₱1,500). If your team mainly uses basic awareness training and simulated phishing, paying for higher-tier reporting and integrations may not make sense, especially if the implementation never fully took off.
One common overpayment pattern is renewing a feature-heavy tier when the organization only uses the basic modules. Another is keeping add-ons active because nobody reviewed the annual invoice line by line. Since the public pricing examples are annual, your best savings move is not monthly switching but trimming the plan level before the next renewal cycle.
Billing notes for Philippine users
The PHP figures above are exchange-based estimates using the research rate of 1 USD = ₱56 as of March 20, 2026. Actual card billing can differ because of bank conversion, taxes, and issuer fees. That matters if you are reconciling an invoice against a peso-denominated statement.
No cancellation fee and no early termination fee were found in the subscriber terms. That is good news, but it does not mean you get money back for unused months. The main financial risk is paying for a full annual term you no longer need, not a separate exit penalty.
Your rights in the Philippines when a software subscription goes wrong
Laws and agencies relevant to a KnowBe4 cancellation
If your KnowBe4 cancellation becomes a billing or service dispute, the main local framework is the Consumer Act of the Philippines, Republic Act No. 7394, enforced in consumer cases by the Department of Trade and Industry. For payment disputes involving cards or e-wallet-linked transactions, the Bangko Sentral ng Pilipinas is relevant through banking and dispute handling channels.
For this service specifically, the local issue is usually not a hidden auto-renewal clause, because the available KnowBe4 terms do not show one. The more likely problem is unclear cancellation handling, delayed support responses, or continued charges after notice. That is where RA 7394 helps as a consumer protection backstop.
Cooling-off and withdrawal: what actually applies
For door-to-door or direct sales, Philippine consumer guidance recognizes a 7 working day cooling-off period. For online subscriptions, there is no universal cooling-off rule that automatically applies to every transaction in the same way. In practical terms, that means a KnowBe4 buyer usually cannot rely on a blanket online cancellation window unless the sales setup itself fits a protected category or the seller’s own policy gives one.
That does not leave you powerless. If the service was misrepresented, if promised features did not work, or if charges continued after cancellation, you can still escalate through DTI and your payment provider. For many users, that route is more effective than arguing abstract withdrawal rights.
How to file a complaint in the Philippines
Start by gathering evidence: your subscription invoice, cancellation email, support replies, and screenshots showing the account status. Then send a final written demand to KnowBe4 support summarizing the issue and asking for resolution within a clear period such as 5 business days. If nothing useful happens, escalate to DTI and your bank or wallet provider.
- Describe the product, plan, and amount charged.
- Attach proof of cancellation and any follow-up emails.
- State the result you want, such as refund or charge reversal.
- File the complaint with DTI and separately dispute the payment if needed.
Useful Philippine contacts
For consumer complaints, contact DTI. For disputed charges, contact your bank, card issuer, GCash, Maya, or BSP-linked complaint channels depending on how you paid. If your statement shows an unauthorized or continued charge, act within about 60 days from the statement date because that is the practical dispute window many card issuers follow in the Philippines.
The KnowBe4 terms are stricter on refunds than Philippine consumer expectations in problem cases. That does not automatically mean you win a dispute, but it does mean you should frame your complaint around unauthorized billing, non-delivery, or misrepresentation rather than simple non-use.
What customers say about the cancellation experience
Overall verdict and recurring issues
Based on the review set provided, the trend is clearly negative: 0 positive and 5 negative reviews out of 5 unique reviews. The cancellation experience looks difficult rather than smooth, and that matches the local research note that some users find the process cumbersome and that support access can be tricky outside business hours because of time zone differences.
Theme | Frequency | Typical example |
|---|---|---|
Cancellation difficulty | 2 reviews | Hard to exit cleanly |
Customer service issues | 1 review | Too many handoffs |
Unwanted outreach | 2 reviews | Spam emails, repeated calls |
Sources summary and individual testimonials
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Ease of cancellation | Negative |
TrustPilot | 1/5 | Customer service | Negative |
TrustPilot | 1/5 | Ease of cancellation | Negative |
TrustPilot | 1/5 | Hidden fee concern | Negative |
TrustPilot | 1/5 | Dark pattern concern | Negative |
- "The trainings are worse than terrible, the content is garbage, the value they bring is unclear but rather negative." (TrustPilot)
- "They were never able to get the software working, shuffled me between several different people, poor onboarding, never was able to implement it- they kept my money- unethical and unreliable company and software. Avoid them." (TrustPilot)
- "Such a joke with regards to training but supervisors seem to LOVE this and think that doing these silly trainings will prevent cyberattacks. I tend to fastforward through these stupid videos or if I'm prevented from fast forwarding, I just play the videos in the background while I do my ACTUAL work." (TrustPilot)
- "They send unsolicited spam emails with no unsubscribe links, and leave countless calls despite being told we do not do business with cold-callers." (TrustPilot)
- "A 'Security' company from the United States should at the very least follow the email CAN-SPAM rules, let alone the do not solicit phone rules. They send unsolicited spam emails with no unsubscribe links, and leave countless calls despite being told we do not do business with cold-callers." (TrustPilot)
Only negative reviews were provided in the research set, so that should be said plainly. To keep the picture balanced, KnowBe4 still offers structured awareness training, phishing simulations, and tiered reporting that some organizations value. The problem, based on these reviews, is that cancellation and support handling can feel more frustrating than the product pitch suggests.
Documents to prepare before and after you cancel
Before sending the cancellation message
You want a clean file before contacting support. Save a screenshot of the current plan, the admin dashboard showing the active subscription, and the most recent invoice. If the account is expiring within 30 days, also save the renewal reminder email because the terms data says that message is part of the renewal flow.
- Plan screenshot with date visible
- Invoice or receipt PDF
- Admin email and company details
- Reports or export files
For refunds, disputes, and post-cancellation checks
If money is involved, details matter. Keep the transaction ID, invoice number, amount charged in original currency and PHP statement value, payment method, and the date of your cancellation request. For Philippine users paying through a card, GCash, or Maya-linked instrument, these records make a later dispute much easier.
After cancellation, save the confirmation email and take a screenshot showing the date and time. Then check your next bank or card statement. If another charge appears, you will already have the exact proof a bank investigator or DTI complaint form usually asks for.
Common mistakes that make KnowBe4 cancellation harder
Stopping use and assuming the subscription has ended
This is the biggest trap because the subscriber terms expressly say stopping use does not terminate the subscription. A team finishes implementation poorly, nobody logs in anymore, and months later finance finds the account was never formally canceled. The fix is simple: send the email and get written confirmation.
A real-world version of this shows up in poor onboarding complaints. If the setup never worked well, users often mentally “leave” the service without completing the formal cancellation step. That is how wasted annual spend happens.
Expecting a pro-rated refund after a normal cancellation
Many users assume unused time means automatic money back. KnowBe4’s published policy says no refund unless termination is due to breach or required by law, with refunds limited to service not provided after the termination date in those cases. If you cancel halfway through a standard annual term, the likely answer is still no refund.
The better approach is to frame the request correctly. If the issue is unauthorized charging or failure to provide service, document that specifically. A vague message saying you no longer need the platform usually gets weaker results.
Using the wrong contact or not following up during support hours
Philippine users can lose time by emailing a sales contact instead of [email protected], then waiting overnight for a reply. The verified cancellation path is support email, and the support schedule includes 9am to 6pm GMT+8 from Singapore. If you send your request during that window, you improve the odds of a same-day acknowledgment.
Phone follow-up can also help if the request is urgent. Ask the agent to note the ticket and email confirmation back to you. Without that written proof, a phone call alone is weak evidence in a later dispute.
Failing to export data before access changes
The sources do not state a data retention timetable after cancellation. That means waiting until the last day is risky. A security team may need phishing campaign results or completion logs for compliance and internal audits, and support delays can become a serious headache once the account is already ending.
Download reports at least 7 days before the planned end date. Open the files, verify the data is complete, and store them in your normal audit archive. Do not rely on being able to recover them later.
Quick comparison of cancellation methods
Method table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Before next billing | No fee found | Easy | |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, stronger proof |
Key takeaway
Email is the strongest documented route because it is the one named in the official subscriber terms. Registered mail is slower but useful when your organization needs hard proof of notice. The app store rows are included in the comparison data set, but the verified sources do not show a confirmed KnowBe4 mobile subscription flow, so most users should focus on direct account cancellation by email.
Heads up: if your company bought through a reseller or procurement channel, internal paperwork may matter as much as the platform email. In that case, send the support email anyway and copy the relevant billing contact inside your organization.
After canceling: how to make sure the charge really stops
Immediate checks and statement monitoring
Right after sending the cancellation request, save the sent email, any ticket number, and the reply confirming the effective date. Put a calendar reminder 7 days later to check whether support acknowledged it, then another reminder on your next statement date. This step sounds basic, but it is the easiest way to catch a continued charge early.
In the Philippines, if a continued or unauthorized charge appears, ask your bank, card issuer, GCash, or Maya about a dispute or chargeback. The practical dispute window is often up to 60 days from the statement date. Keep your cancellation proof ready because the provider will usually ask for screenshots and message history.
Alternatives if you are replacing the service
If you are leaving because the process or onboarding was messy, there are other phishing awareness platforms worth shortlisting. PhishCare focuses on customizable phishing simulations and recurring campaigns. Cofense leans into phishing detection and response with threat intelligence. Proofpoint Security Awareness Training targets enterprise teams that need detailed reporting and real-world threat scenarios.
Hoxhunt is another option if you want adaptive simulations that change based on user behavior, while Mimecast Awareness Training makes sense for teams already using Mimecast email security. Most of these alternatives use quote-based pricing, so ask for a PHP estimate and the cancellation terms upfront before signing.
Useful links
- KnowBe4 official website
- KnowBe4 online subscriber terms
- KnowBe4 pricing page
- KnowBe4 subscription help
- Department of Trade and Industry
Where to send the cancellation notice or legal correspondence
Email address to use for cancellation
The clearest documented cancellation address is [email protected] because that is the email named in the online subscriber terms for termination requests. If your concern is a standard subscription end, use that address and ask for written confirmation with the exact termination date.
Your research notes also list [email protected] for legal notices. That is useful for escalations or formal correspondence, but it should not replace the support email for ordinary cancellation handling unless you have a specific legal issue.
Physical address and online-only reality
No verified physical cancellation address was provided in the source set used here. Because of that, the practical process is online-first: email support, keep proof, and follow up by phone if needed. If your organization requires a mailed notice for compliance, send a registered letter only as an additional record, not as your only step.
That may feel less satisfying than having a full postal address and signed form, but for KnowBe4 the fastest documented route is still the support email. If you want the least hassle, use that channel, send a complete request, and do not end the process until you have a written confirmation in hand.
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Written by Miguel Villanueva
Postclic editor · 3 years experience
Editor at Postclic for 3 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
Before canceling, save your training records, export any necessary reports, and take a screenshot of your current plan and billing details. Make sure to note your billing or license end date.
To cancel your Knowbe4 subscription, send a written cancellation request via email to [email protected] or through registered postal mail. Keep proof of your cancellation request.
Once your cancellation is accepted, your access will expire at the end of your current billing cycle. You will not be charged for any future billing periods.
Check your contract for any early termination fees or specific conditions related to cancellation. It's important to verify your billing terms before proceeding.
When you send your cancellation request, ask for written confirmation of the cancellation. This will help you avoid any potential billing disputes in the future.