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Cancellation Lemlist: Easy Method
What is Lemlist
Lemlist is a sales outreach SaaS with paid recurring plans
Lemlist is a subscription software service for cold email outreach, follow-ups, lead enrichment, and multichannel prospecting. It is operated under the lempire group and the registered office listed for cancellation matters is in Paris, France, which matters if you ever need to send a formal notice by post.
For users in the Philippines, the practical point is simple: this is not a one-time software purchase. It runs on auto-renewing monthly or annual billing, and the Terms say paid subscriptions are billed in advance and renew automatically on the same basis unless you cancel in time (lemlist Terms).
What people actually pay for inside the platform
The paid value is in outbound sales tools, not basic email hosting. The official pricing structure includes Email Pro at $79.00 (₱4,464) per month and Multichannel Expert at $109.00 (₱6,158) per month, with features such as multiple email senders, enrichment credits, follow-ups, lead database access, and LinkedIn automation on higher tiers (lemlist pricing).
If you subscribed for a team, you may also be paying for connected features that feel separate in day-to-day use. One recurring complaint tied to billing is that lemwarm can be charged separately from the main subscription, so some users think they canceled everything when only one paid component was stopped (SalesHive).
How the service works for users in the Philippines
Lemlist does not publish local PHP billing as its main pricing display, so Filipino users usually see USD prices and card-based online billing. For this guide, the local equivalents are shown in pesos to make the cost easier to judge, but the base published prices remain in US dollars.
Here is the setup many users miss: Lemlist offers a 14-day free trial with no credit card required and no automatic billing during that trial period. Once you move to a paid plan, the Terms say plans generally come with a fixed commitment period of 12 months, even if billing is monthly or annual, so you should read the selected plan details carefully before upgrading (lemlist Terms).
How to cancel Lemlist without extra charges
Checks to do before you click cancel
Many Lemlist users get frustrated because they cancel late, do not save proof, or assume the refund will be automatic. Heads up: Lemlist says cancellation keeps your subscription active until the end of the current billing cycle, so the safe move is to cancel before the next renewal date, not on billing day itself (lemlist Help Center).
Before canceling, save a screenshot of your current plan, your invoice number, and the date shown in Plans & billing. Also export any campaign data or account information you may need later, because after cancellation your account shifts to a freemium state with limited features, and your stored data stays on Lemlist until you separately request deletion (lemlist data retention article).
- Screenshot the current plan page and renewal date.
- Save recent invoices and payment confirmations.
- Check whether lemwarm or another add-on is billed separately.
- Export campaign data, lead lists, and anything you may need after downgrade.
Exact web cancellation path inside your account
If you subscribed directly on the web, this is the main cancellation route. Log in to your Lemlist account, click your workspace name in the bottom-left corner, choose Plans & billing, scroll to your current plan, click Manage plan, then click Cancel and confirm the prompt. Lemlist says it may ask for feedback, but that step is optional (lemlist Help Center).
The truth is, Lemlist's cancellation flow is not especially complicated, but users still run into trouble when they close the browser before the final confirmation or forget to capture the last screen. After you confirm, take a screenshot showing the canceled status and watch for any confirmation email. You can also reverse the cancellation before the billing period ends, which is useful if a teammate canceled the wrong workspace.
Canceling through App Store or Google Play
If your Lemlist subscription was started through iOS, open the App Store, tap your profile icon, tap Subscriptions, choose Lemlist, then tap Cancel Subscription and confirm. On Android, open Google Play Store, open the menu, tap Subscriptions, choose Lemlist, tap Cancel Subscription, and confirm. Lemlist notes that the exact screen labels can vary by operating system version (lemlist Help Center).
This is a common mistake: users try to cancel on the Lemlist website even though Apple or Google handles the billing. If the charge came from App Store or Google Play, cancel in that store first, then keep the store receipt and cancellation proof in case the charge appears again on your card or e-wallet statement.
Email support and postal option if the dashboard fails
Lemlist does not list a customer support phone number, and there is no live chat in the verified support data. The working support contact is [email protected], and the help article specifically says to contact support with your invoice number if you were charged incorrectly (lemlist Help Center).
If the cancel button is missing, send a short email with your workspace name, invoice number, cancellation date, and screenshot of the billing page. You can also send a registered letter to the Paris address for formal proof. Some users now use a certified digital letter service such as Postclic instead of traditional registered mail because it creates timestamped proof of sending, receipt, and opening. Use that only as a backup channel, not as your only step.
After you cancel, what changes on your account
You keep paid access until the current cycle ends
Lemlist states that after cancellation, your subscription remains active until the end of your current billing cycle. So if your monthly renewal is on April 25 and you cancel on April 10, you should keep access to paid features until April 25, then the account moves to a freemium plan with limited features (lemlist Help Center).
This matters for teams in the Philippines that want to avoid downtime. You can schedule exports, handoffs, and campaign wrap-up before the paid period ends instead of stopping work immediately on cancellation day.
If you do nothing, auto-renewal continues
The Terms say your paid subscription is payable monthly or annually in advance from the date of your first paid subscription and automatically renews on the same basis, subject to full advance payment of the applicable fees (lemlist Terms). In plain language, the billing continues unless you cancel before the next charge.
Just a reminder: no early termination fee was found in the Terms data, but that does not mean unused time is refunded. The usual outcome is that you stop future renewals while keeping access only for the prepaid period.
Your data stays unless you ask for deletion
Lemlist says your data remains stored indefinitely after cancellation until you request deletion (lemlist data retention article). That is useful if you may return later, but it also means cancellation is not the same as deleting personal or business data.
Before canceling, export what you need because the freemium account has limited features. After canceling, send a separate deletion request if your company policy requires account cleanup or if you no longer want stored campaign data sitting on the platform.
Lemlist refund policy and how refund requests really work
What the refund rule says in practice
Here is the short version: Lemlist generally does not give pro-rated refunds for unused time after cancellation. The Terms and support material say there is no refund for the unused period once you cancel, and auto-renewal charges are usually non-refundable unless support approves an exception (lemlist Terms).
That is the part many users dislike most. If you cancel halfway through a paid month, you normally keep access for the rest of that month, but you should not expect cash back for the remaining days. Success is more likely when the problem is a billing error, not simple change of mind.
When a refund request has a real chance
Lemlist says that if you were charged incorrectly, you should contact [email protected] and include your invoice number, the date you canceled, and the date you were charged. The billing team will review the case and issue a refund if applicable (lemlist Help Center).
A solid refund request should include four things: invoice number, amount charged, cancellation screenshot, and a short timeline in one paragraph. For example, say you canceled on May 3, were charged on May 5, and attach the screenshot from Plans & billing plus the bank or card transaction entry.
Your rights in the Philippines if the charge continues
For Filipino users, online subscription complaints can fall under the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry handling consumer complaints. There is no universal statutory cooling-off period for all online subscriptions, so Lemlist's own refund rules matter a lot once a paid charge has gone through.
If the issue is an unauthorized or continued charge after cancellation, you can dispute it with your bank, credit card issuer, GCash, or Maya. BSP rules commonly give cardholders up to 60 days from the statement date to dispute a transaction, so do not wait too long. Save screenshots of the canceled status, email proof, and invoice details before filing a chargeback or a DTI complaint.
Terms and subscription conditions that affect Lemlist cancellations
Auto-renewal and commitment period
Lemlist's Terms state that paid subscriptions are due and payable monthly or annually in advance and renew automatically on the same basis (lemlist Terms). That means the default setting favors continued billing unless you actively cancel.
The same Terms data also says paid plans have a fixed-term commitment, generally set to 12 months. If you joined expecting a pure month-to-month arrangement, take note of the commitment language in your plan documents and invoices because that can affect what support tells you when you ask to stop early.
Free trial and what happens after cancellation
The free trial lasts 14 days, with no credit card required and no automatic billing during that trial period. Since no charge is taken before the trial ends, refund questions normally do not apply to the trial itself.
After paid cancellation, your account does not disappear automatically. Lemlist says the account moves to a freemium plan with limited features, and your data stays stored indefinitely until you ask for deletion (lemlist data retention article).
Lemlist plans and pricing in Philippine peso
Current subscription plans
Plan | Price (USD / PHP) | Period | Main features |
|---|---|---|---|
Email Pro | $79.00 (₱4,464)* | Monthly | 3 senders, follow-ups, leads database |
Multichannel Expert | $109.00 (₱6,158)* | Monthly | 5 senders, LinkedIn automation |
Enterprise | Custom | Annual | Advanced team and scale features |
Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website for exact current local pricing and billing details.
Which plan is cheaper and which one gets expensive fast
Email Pro at $79.00 (₱4,464) per month is the lowest published recurring plan in the verified data, while Multichannel Expert at $109.00 (₱6,158) per month is the higher published monthly tier. Enterprise is custom priced and annual, so the total cost can climb well beyond the listed monthly plans depending on seats and extras (lemlist pricing).
If you only need cold email follow-ups and a few senders, Email Pro is usually the point where users should ask whether they are overpaying. If your team is paying for LinkedIn automation but barely using it, downgrading before the next renewal may save around $30.00 (₱1,695) per month per user compared with Multichannel Expert.
Your rights in the Philippines when a SaaS cancellation goes wrong
The laws and agencies that matter for a Lemlist dispute
In the Philippines, the main consumer protection law is the Consumer Act of the Philippines or Republic Act No. 7394. For online subscription issues such as misleading billing, continued charging after cancellation, or weak disclosure of renewal terms, the Department of Trade and Industry is the government body most people deal with first.
For payment disputes, the Bangko Sentral ng Pilipinas is relevant because banks, card issuers, and many payment providers follow BSP complaint and dispute procedures. If Lemlist charges you after you canceled and support does not resolve it, your route is usually support first, then your bank or e-wallet, then DTI or BSP depending on the issue.
Cooling-off rights and how they apply here
There is no universal cooling-off period in the Philippines for all online subscriptions like Lemlist. The seven working day cooling-off rule is more closely tied to door-to-door or direct sales. For a web-based SaaS subscription, your practical protection usually comes from clear billing disclosures, cancellation proof, and payment dispute rights rather than an automatic no-questions-asked return window.
That means Lemlist's own rules carry real weight once a paid cycle starts. Since Lemlist does not promise refunds for unused time, Filipino users should cancel before renewal and keep evidence, especially because the Terms say billing renews automatically and paid plans generally involve a 12-month commitment (lemlist Terms).
How to file a complaint in the Philippines
Start with Lemlist support and ask for a written resolution. Include your invoice number, amount, cancellation date, and screenshots. If the charge is still unresolved, file a dispute with your bank, GCash, Maya, or card issuer within about 60 days from the statement date, then escalate to DTI for the consumer complaint if needed.
Useful public contact point for consumer concerns is DTI through its official consumer support channels and website. For payment disputes involving banks or card issuers, BSP's consumer assistance channels are the relevant second step. Use RA 7394 in your complaint summary and attach proof that you attempted to resolve the issue directly with the merchant first.
What customers say about the cancellation experience
Overall verdict based on the available review data
Based on the research set here, cancellation looks moderately easy inside the dashboard but potentially messy when billing questions appear afterward. The review sample is tiny, with 0 positive and 1 negative in the supplied sentiment tally, so this is not a broad verdict. Still, the recurring local issue about unexpected charges, especially around lemwarm, is worth taking seriously (SalesHive).
One nuance: the single quoted customer-service review is actually favorable in tone even though the sentiment summary marks the set as negative overall. So the safer reading is that support can be polite, but billing clarity may still be the weak spot.
Recurring themes and source summary
Theme | Frequency | Typical example |
|---|---|---|
Unexpected charges | Reported | Separate lemwarm billing |
Helpful support | 1 review | Kind assistance |
Refund frustration | Common risk | No unused-time refund |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 4/5 | Customer service | Positive quote, mixed context |
- "I was attended to kindly. They were of helpful and assisted me well" (TrustPilot)
If you are canceling from the Philippines, the practical takeaway is this: the button path is straightforward, but billing follow-through is where users should be extra careful. Screenshot everything and check whether you have more than one paid product under the same ecosystem.
Documents and screenshots to prepare before and after cancellation
What to save before you cancel
Prepare your account evidence before touching the cancel button. The best set is one screenshot of the active plan page, one screenshot of the renewal date in Plans & billing, your latest invoice PDF or email receipt, and any screen showing add-ons such as lemwarm if present.
- Plan page screenshot
- Renewal date screenshot
- Invoice number and amount
- Workspace name and account email
What to keep for refund requests and future disputes
If you ask for a refund, support will need your invoice number and charge details. Add the cancellation date, the date of the charge, and a screenshot of the final confirmation screen. This is the exact combination Lemlist says helps the billing team review a wrong-charge case (lemlist Help Center).
After cancellation, save the confirmation email, bank or card statement entry, and any reply from support. If a disputed charge reaches your bank, GCash, Maya, DTI, or BSP, these files become your paper trail.
Common Lemlist cancellation mistakes that cost users money
Canceling the main plan but forgetting a separate billed service
This is the most practical trap in the research data. Users have reported unexpected charges after cancellation tied to lemwarm being billed separately from the main subscription (SalesHive). If you only cancel one product, another renewal can still hit your card.
Solution: open every billing area linked to your workspace and cross-check invoices for product names. If your monthly total looks higher than one base plan, assume there may be another recurring item until proven otherwise.
Using the wrong cancellation channel
A direct web subscription should be canceled in Lemlist, while an App Store or Google Play subscription should be canceled in that store. Users often lose time emailing support for a store-managed charge that Apple or Google controls.
Solution: match the cancellation channel to the original billing source shown on your receipt. Web receipt means dashboard cancellation. Apple or Google receipt means store cancellation.
Expecting a partial refund for unused days
Many SaaS users assume that canceling mid-cycle triggers a pro-rated refund. Lemlist's stated rule is the opposite: no refund for unused time after cancellation, with exceptions mainly tied to billing errors (lemlist Terms).
Solution: cancel before the next renewal if your goal is to stop future charges. If you were billed after canceling, frame the case as an incorrect charge and send the invoice number plus proof right away.
Leaving without proof of cancellation
The dashboard flow can feel complete once you click Cancel, but the key evidence is the final confirmation and any email that follows. Without proof, a later bank dispute becomes harder, especially if the charge posts days later.
Solution: take screenshots of the final canceled state, save the exact date and time, and place a calendar reminder three days before the expected end of service and again on the next statement date.
Cancellation methods compared for Lemlist
Side-by-side comparison
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No cancellation fee found | Easy |
App Store (iOS) | Before next billing | No cancellation fee found | Medium |
Google Play (Android) | Before next billing | No cancellation fee found | Medium |
Registered mail | 5-10 business days | No cancellation fee found | Higher, best proof |
What this comparison means in real life
The fastest method is the one tied to the original billing source. Web cancellation is simplest for direct subscriptions because the click path is clear. Store cancellations are slightly less convenient because users often need to double-check which Apple ID or Google account holds the subscription.
Registered mail is slower, but it can help if you need formal proof that a notice was sent. It should be seen as an extra layer of evidence, not the default path for a normal dashboard cancellation.
What to do right after you cancel
Immediate checks for the same day
As soon as you cancel, verify that your plan page no longer shows an active upcoming renewal. Save screenshots, archive the confirmation email, and note the final paid-access date. If your billing cycle ends on June 30, set reminders for June 30 and the date your next bank statement usually closes.
If you run a team account, tell teammates that access may continue until the prepaid period ends and then downgrade to freemium. That avoids panic when some features stop working after the billing cycle closes.
Statement monitoring, chargeback route, and alternatives
Watch your bank, card, GCash, or Maya statement for at least one full billing cycle after cancellation. If an unauthorized or continued charge appears, contact the payment provider immediately and mention that BSP dispute timelines commonly allow about 60 days from the statement date. DTI handles consumer complaints under RA 7394, so keep your screenshots ready.
If you are replacing Lemlist, three alternatives from the verified data are Mailshake at $59 to $99 per month, Woodpecker at $40 to $80 per month, and Reply.io at $70 to $150 per month. Mailshake is simpler for email outreach, Woodpecker is often chosen for cold email automation, and Reply.io is broader for multichannel sales workflows.
Useful links
- Lemlist official website
- Official cancellation help article
- Lemlist Terms
- Data retention and deletion article
- Department of Trade and Industry
- Bangko Sentral ng Pilipinas
Official cancellation address and when to use it
Physical address for formal notices
If you need to send a formal cancellation or billing dispute notice by post, use this address:
- 128 rue La Boétie, 75008 Paris, France
This is useful when the dashboard is inaccessible, the account email no longer works, or you want extra documentary proof alongside your support email.
Best use of the postal route
For most users in the Philippines, online cancellation inside the account is faster and usually enough. Use postal notice only when support is unresponsive, when you are documenting a repeated billing problem, or when you need a stronger record for a bank dispute or DTI complaint.
The smartest approach is to combine methods when the case is sensitive: cancel in the dashboard, email support with proof, then use registered mail only if the charge issue remains unresolved.
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Written by Anton Gonzales
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.
FAQ
Before canceling your Lemlist subscription, ensure you save a screenshot of your current plan, invoice number, and renewal date. Export any campaign data you may need, as your account will shift to a freemium state after cancellation.
If you subscribed via the App Store, open it, tap your profile icon, select Subscriptions, choose Lemlist, and tap Cancel Subscription. Keep the cancellation proof for your records.
After cancellation, your Lemlist account remains active until the end of the current billing cycle. You will lose access to premium features once the cycle ends.
Yes, you can cancel your Lemlist subscription in writing, either by email or registered postal mail. Make sure to keep proof of your cancellation request.
Lemlist offers several plans: Email Pro at $79.00 per month and Multichannel Expert at $109.00 per month, each with unique features like multiple senders and LinkedIn automation.