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Cancellation Leonardo: Easy Method
What is Leonardo
Leonardo as a subscription AI platform
Leonardo is a subscription-based SaaS service focused on AI image generation and creative workflow tools. It operates on a freemium model, with a Free plan at ₱0.00 and paid plans starting at $12.00 (₱678)* per month, based on the pricing page at Leonardo pricing.
For users in the Philippines, the main thing to know is that Leonardo sells recurring plans, and the subscription renews automatically unless you cancel before the next billing date. The terms also mention a minimum commitment of 12 months in one set of terms linked to Leonardo-related services, so you should review the exact plan conditions tied to your account before trying to leave.
What users actually pay for
The paid plans mainly add more Fast Tokens, a larger Token Bank, private creations, enhanced quality settings, and more persona features. The jump from Free to Essential is large, from 150 Fast Tokens per day to 8,500 Fast Tokens per month, which is why many users only notice the value once they are generating images regularly.
Premium costs $30.00 (₱1,695)* monthly, while Ultimate costs $60.00 (₱3,390)* monthly. There is also a Starter Team plan at $72.00 (₱4,068)* monthly, aimed at shared use rather than solo creators, with shared tokens and per-seat Fast Tokens.
How Leonardo works in the Philippines
Leonardo is available online, and cancellation can be done through the account itself, through App Store on iPhone, or through Google Play on Android if that is where you subscribed. Prices are published in USD, not PHP, so Philippine users usually see converted amounts on their card or wallet statement depending on exchange rate and bank fees.
Heads up, many users get frustrated not because cancellation is impossible, but because they use the wrong channel. Leonardo's terms say that simply emailing customer service is not a valid way to unsubscribe for direct subscriptions, so an email alone may not stop renewal if your billing is tied to the web account.
How to cancel Leonardo without getting charged again
Checks to do before you click cancel
If you are already annoyed by unclear menus or delayed replies, you are not alone. One local issue reported in research is difficulty navigating the Leonardo Customer Portal, so before cancelling, take two minutes to gather proof and avoid the usual billing headache.
Open your account and note your exact next billing date. Take screenshots of your current plan, renewal status, payment method, and any page that shows your active subscription, especially if you are on Essential at $12.00 (₱678)*, Premium at $30.00 (₱1,695)*, or Ultimate at $60.00 (₱3,390)*.
- Save important projects, generated content, and account settings before cancelling.
- Screenshot the subscription page showing your plan name and renewal date.
- Check whether you subscribed on the web, App Store, or Google Play.
- Prepare your transaction record, card statement, GCash, or Maya history if needed later.
Cancel a direct web subscription through your account
This is the key route for most direct subscribers. The verified cancellation instruction says you must log in to your account, go to account settings, and follow the cancellation procedure there, and that sending an email alone is not a valid unsubscribe method that stops renewal ("simply sending an email to Customer Service ... is not considered a valid means of unsubscribing" - starofservice.ph).
In practical terms, the click path should be your account avatar or profile menu, then Settings, then Account or Subscription, then the cancellation option. If you also need support during the process, Leonardo's customer portal is here: Leonardo Customer Portal.
- Log in to your Leonardo account.
- Open Settings.
- Go to Account or Subscription.
- Select the active plan.
- Click Cancel Subscription or the non-renewal option.
- Finish every confirmation screen until you see the final success message.
- Take a screenshot of the final confirmation page.
Cancel through App Store or Google Play if that is where you subscribed
If you signed up on iPhone, the cancellation must be done inside your Apple subscriptions settings. Go to Apple ID settings on your device, open Subscriptions, choose Leonardo, and cancel there (ph.theasianparent.com). If you cancel only on the Leonardo site while Apple is still billing you, the renewal can continue.
On Android, open Google Play Store, tap your profile, open Payments and subscriptions or Subscriptions, pick Leonardo, and tap Cancel Subscription (ph.theasianparent.com). This route is common for users who started with a mobile purchase and later forgot that Google Play, not Leonardo, controls the recurring charge.
- App Store: Settings app, Apple ID, Subscriptions, Leonardo, Cancel.
- Google Play: Play Store, Profile, Subscriptions, Leonardo, Cancel Subscription.
- Check for a cancellation email from Apple or Google after finishing.
- Screenshot the store confirmation page.
Phone, chat, email, and postal options
Leonardo support can still help if the interface is confusing or if you want written guidance. The available contact details are phone +1 877 593 6634, email [email protected], live chat via the customer portal, and support hours Monday to Friday, 6:30 a.m. to 9:00 p.m. EST, which is evening to morning in Philippine time.
Just a reminder, support can help document your issue, but for direct subscriptions the actual cancellation should still be completed through the correct billing channel. If you want paper trail proof, you can also send a registered letter to the listed cancellation address; some users now use digital registered mail services such as Postclic because they provide timestamped proof of sending, receipt, and opening without going to the post office.
If you use post, send a short letter with your full name, account email, plan name, and a clear request to stop renewal before the next billing date. For this service, mail is an extra proof option, not the main path.
After you cancel: access, renewal, and your account data
How long your access usually continues
Leonardo's terms state that the subscription automatically renews at the end of each period unless you give notice of non-renewal (starofservice.ph). In normal subscription practice, that means if you cancel today, you usually keep paid access until the end of the already paid billing period, then the next renewal should stop.
Example: if your billing date is April 25 and you cancel on April 10, you should still have access until April 25, then the plan should end. Because Leonardo does not promise refunds after cancellation, cancelling early mainly stops the next charge rather than giving money back for unused days.
What happens if you do nothing
If you miss the cutoff before your next billing date, the subscription renews automatically for another period. That is the part that frustrates many users, especially those who thought an email was enough, because the terms say email alone does not count as a valid unsubscribe method for direct subscriptions (starofservice.ph).
The truth is, Leonardo's process is more complicated than it should be only when you lose track of the original billing channel. Web billing, Apple billing, and Google billing each have their own cancellation route, and using the wrong one is the main reason people feel they were still charged after trying to cancel.
Your projects and stored data
No specific data retention rule after cancellation was found in the available terms. Because of that, the safe move is simple: download or save your important creations before you cancel, especially private projects and custom settings that matter to your workflow.
If your plan includes private creations or personal collections, export anything you cannot afford to lose. Do this before the billing end date, not after, since account features can change once the paid plan expires.
Leonardo refund policy and the fine print that matters
What the policy says about refunds
The verified policy is strict: no refund after cancellation, including for unused time and billing error scenarios listed in the research data (starofservice.ph). In plain language, if you cancel halfway through the month, Leonardo generally does not give a pro-rated refund for the remaining days.
There is also a cancellation fee in principle of $15.00 (₱848)* for subscription cancellation, payable by credit or debit card, and the fee is non-refundable (starofservice.ph). Two important exceptions appear in the same data: cancellation of a free trial or annual subscription is not subject to that fee, and if the subscriber has been active for one year or more, the cancellation fee is refunded in full to the card used for payment.
Withdrawal rights and cooling-off rules relevant to the Philippines
Leonardo-related terms for vouchers mention a 14 calendar day withdrawal right after the confirmation email (termeleonardo.com). For Philippine consumers, local consumer rules are different: there is no universal statutory cooling-off period for all online subscriptions, although door-to-door or direct sales can have a 7 working day cooling-off period, and many online sellers follow 7 to 14 days as best practice under DTI guidance.
So if your Leonardo purchase was a normal online subscription, do not assume an automatic 14 day refund right under Philippine law. If the service advertised a specific withdrawal or trial condition to you, save that screen and use it when asking for a refund.
How to request a refund in practice
If you still want to try, use the channel that matches your billing source. For direct billing, open the customer portal, start a support ticket, attach the invoice date, amount, account email, and your cancellation screenshot. Be very specific if the issue is duplicate billing, wrong plan, or continued charging after confirmed cancellation.
If you paid through App Store or Google Play, request the refund from Apple or Google because they control the charge. For direct card, GCash, or Maya payments, ask Leonardo first, then move to your bank or wallet dispute only if the charge was unauthorized or continued after cancellation.
Chargeback and dispute options in the Philippines
If a charge appears after you already cancelled, you can dispute it with your card issuer, bank, GCash, or Maya. Under BSP rules, cardholders typically have up to 60 days from the statement date to dispute a transaction, so do not wait too long.
For subscription disputes, keep screenshots of the cancellation confirmation, support ticket, invoice, and statement line showing the charge. DTI handles consumer complaints under the Consumer Act of the Philippines, RA 7394, while BSP is relevant for payment disputes and card issues.
Leonardo terms, auto-renewal rules, and commitment risks
Auto-renewal and free trial language
The auto-renewal clause is clear: the subscription renews automatically at the end of each period unless the member gives notice of non-renewal (starofservice.ph). That means the burden is on you to cancel in time, and waiting until after the billing date is usually too late for that cycle.
The terms also say cancellation requests can be made at any time prior to renewal for free trial situations (starofservice.ph). So if you are in a trial, cancel before the trial converts, not on the same day at the last minute.
Commitment duration, law, and disputes
One Leonardo-related terms source mentions a minimum commitment of 12 months (leonardo-impact.com). If that condition applies to your specific plan or contract, leaving early may not work the same way as a simple month-to-month consumer subscription, so check your invoice and sign-up page carefully.
The available terms data also states that Philippine law applies and disputes shall be resolved in the courts of the Philippines. That is useful if a billing problem escalates, because it means local legal framework and local consumer channels matter.
What is not clearly stated
No specific information was found on data retention after cancellation in the accessible terms set used for this guide. That gap matters because creators often assume their generated assets will stay available forever, when in reality some account features can change after a downgrade or cancellation.
Because the data retention point is unclear, the practical move is to export your work before the subscription ends. This is one of those cases where a missing policy detail creates a real user risk.
Leonardo plans and pricing in the Philippines
Current plan table
Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
Free | ₱0.00 | Monthly | 150 Fast Tokens daily |
Essential | $12.00 (₱678)* | Monthly | 8,500 Fast Tokens |
Premium | $30.00 (₱1,695)* | Monthly | 25,000 Fast Tokens |
Ultimate | $60.00 (₱3,390)* | Monthly | 60,000 Fast Tokens |
Starter (Team) | $72.00 (₱4,068)* | Monthly | 75,000 Shared Tokens |
Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website for exact local prices: Leonardo pricing.
Which plan costs the most and which gives the lightest entry point
The least expensive paid plan is Essential at $12.00 (₱678)* per month, while the most expensive listed plan is Starter (Team) at $72.00 (₱4,068)* per month. For solo users, Ultimate at $60.00 (₱3,390)* is the top-end individual tier in the available pricing data.
If you barely use the platform every week, the Free plan may already be enough because it gives 150 Fast Tokens per day. If you are paying for Premium or Ultimate but only generating a small number of images monthly, there is a good chance you are overpaying for token capacity you do not actually use.
Billing notes and cost reality
The provided pricing data here is monthly only, and no verified annual discount table was included in the source set. What is verified is that published prices are in USD, so your real PHP charge can move slightly based on exchange rate and any foreign transaction fee from your card provider.
Another cost detail many people miss is the possible $15.00 (₱848)* cancellation fee for some subscriptions. That means a low-tier user on Essential should factor in not just the monthly price, but also the exit cost if the plan type falls under that fee rule.
Your rights in the Philippines if a Leonardo cancellation goes wrong
What Philippine consumer rules mean for this kind of subscription
For Philippine users, the key law is the Consumer Act of the Philippines, RA 7394, enforced by the Department of Trade and Industry or DTI for consumer complaints. This matters if Leonardo keeps charging after cancellation, denies a promised service, or creates a billing issue tied to an online purchase.
There is no universal online cooling-off rule for every digital subscription in the Philippines. Door-to-door or direct sales can have a 7 working day cooling-off period, while online purchases often follow platform policies or best-practice windows around 7 to 14 days rather than one fixed national rule for all SaaS subscriptions.
How local rights compare with Leonardo's own terms
Leonardo-related voucher terms mention a 14 calendar day withdrawal right after the confirmation email (termeleonardo.com). That can help if your purchase fits that product type, but it is not the same as saying every Leonardo AI subscription in the Philippines must always offer a no-questions-asked 14 day refund.
Leonardo's subscription terms are stricter on refunds, stating no refund after cancellation (starofservice.ph). If the promise on the sales page and the actual billing outcome do not match, that is exactly the kind of issue you should document for DTI.
How to file a complaint
If support does not fix the issue, gather your evidence and file a consumer complaint with DTI. Include your account email, subscription date, amount charged, screenshots of the cancellation confirmation, support replies, and the bank or card statement line showing the disputed charge.
If the issue is specifically an unauthorized or continued card charge, contact your bank, GCash, Maya, or card issuer as well. For payment disputes, you usually have about 60 days from the statement date to act under BSP-related card dispute practice, so save your documents early.
Useful authority contacts
Use DTI for consumer complaints and your financial provider for chargeback requests. Since this guide only uses verified links from the research pack, the practical official pages available here are Leonardo's own support pages and pricing page, plus the terms sources you can cite when writing your complaint.
- DTI complaint channel: cite RA 7394 and attach your evidence pack.
- BSP-related disputes: contact your bank, issuer, GCash, or Maya directly.
- Leonardo support portal: Customer Portal
- Terms source you can quote: Terms source
What customers say about cancelling and support quality
Overall verdict from the available reviews
Based on the review set provided here, cancellation and support look generally positive rather than chaotic. The sentiment trend is 5 positive reviews and 0 negative reviews out of 5 unique reviews, although local research also notes that some users struggle with the Leonardo Customer Portal interface.
So the balanced take is this: the actual support response appears strong, but the navigation can still trip people up. In other words, the process is not impossible, yet it can feel harder than necessary if you do not know where the subscription is managed.
Recurring themes
Theme | Frequency | Typical example |
|---|---|---|
Fast support replies | 3 mentions | Reply came quickly |
Helpful agents | 3 mentions | Problem solved clearly |
Cancellation confirmed | 1 mention | No more charges |
Portal navigation issues | Local issue | Menu felt confusing |
Sources summary
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 5/5 trend | 5 reviews |
Individual user comments
- "Anna responded me so fast. She wrote good tip and she helped to solve my problem. I'm still surprised with fast answer." (TrustPilot)
- "Fin, John and Diago, all three of them were a great help to me. They resolved it fast and exact! Give them a bonus at work. Thank You!" (TrustPilot)
- "When I was no longer financially able to continue my subscription, I received a very prompt and sympathetic response from Fin and Rayn at Leonardo to assure me that they had cancelled my subscription and I would not face any further charges." (TrustPilot)
Documents to prepare before and after you cancel
Before cancellation
Prepare proof before doing anything. This takes maybe three minutes and can save you a full billing cycle if something goes wrong later.
- Screenshot of your active plan page.
- Screenshot of the next billing date.
- Screenshot of the payment method on file.
- Saved copy of important creations and settings.
For refund or billing disputes
If you plan to ask for a refund or dispute a charge, collect exact transaction details. A vague message like "you charged me again" is much weaker than a ticket that includes the date, amount, and proof of cancellation.
- Invoice or receipt number.
- Transaction date and exact amount.
- Card statement, GCash, or Maya record.
- Cancellation confirmation screenshot or email.
After cancellation
Do not close the page immediately after cancelling. Wait for the final confirmation screen, save it, and check whether you also received an email confirmation from Leonardo, Apple, or Google depending on your billing route.
Then review your next bank statement. If you cancelled on April 10 for a renewal due April 25, the key thing to watch is whether a new charge still appears on or after April 25.
Common mistakes that lead to extra charges
Using the wrong cancellation channel
This is the biggest mistake by far. A user subscribed through App Store or Google Play but tries to cancel only on the Leonardo website, then gets charged again because Apple or Google is still billing the account.
Solution: match the cancellation route to the purchase route. Web billing must be cancelled in the Leonardo account, iPhone billing in App Store subscriptions, and Android billing in Google Play subscriptions.
Sending only an email and assuming it is done
Leonardo's terms say that simply sending an email to customer service is not a valid unsubscribe method for direct subscriptions (starofservice.ph). This catches users who think a support email automatically stops renewal.
Solution: use email or chat only as backup communication. Always complete the actual cancellation inside the account if your subscription is billed directly through the web.
Expecting a pro-rated refund for unused days
Many subscription users assume cancellation and refund are the same thing. For Leonardo, the verified policy says no refund after cancellation, including unused period cases, so cancelling halfway through the month usually just stops the next renewal.
Solution: cancel before the billing date if your goal is to avoid another charge. If you are already past renewal, focus on stopping future billing and document any real billing error separately.
Not saving proof of cancellation
Some users finish the flow, close the tab, and only later realize they never saved the confirmation. That becomes a problem if a new charge appears and the provider or bank asks for evidence.
Solution: save the final page, the email confirmation, and the time and date of cancellation. One screenshot can make a BSP dispute or DTI complaint much easier.
Waiting until the last day
If your renewal is on the 15th and you try to cancel late at night on the 15th, timezone differences, payment processing, or store billing rules can still work against you. This matters even more when support hours are listed in EST, not Philippine time.
Solution: cancel at least 48 hours before renewal when possible. That buffer is not written as a universal rule here, but in real life it reduces risk and gives you time to fix any failed cancellation screen.
Quick comparison of Leonardo cancellation methods
Method comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | $15.00 (₱848)* possible | Easy |
App Store (iOS) | Before next billing | $15.00 (₱848)* possible | Medium |
Google Play (Android) | Before next billing | $15.00 (₱848)* possible | Medium |
Registered mail | 5-10 business days | $15.00 (₱848)* possible | Higher, best proof |
Key takeaway
The fastest route is usually the same place where the billing started. Web account works well for direct subscriptions, while App Store and Google Play matter for mobile-billed plans, and registered mail is useful when you want a stronger paper trail.
No single method fits every user. The right option depends on your billing channel, how close you are to renewal, and whether you need extra proof for a possible dispute.
What to do after cancelling and where to go if billing continues
Immediate next steps
Right after cancelling, check for a confirmation screen and a confirmation email. Put a calendar reminder two days before your next expected billing date and another on the day your current access should end.
Then log back in once more to confirm that the subscription page shows cancelled, expiring, or non-renewing status. If it still shows active auto-renewal, contact support immediately through the customer portal.
Bank statement checks and chargeback option
Monitor your card, GCash, Maya, or bank statement for at least one full billing cycle after cancellation. If an unauthorized or continued charge appears, file a dispute with your bank or wallet provider and attach your cancellation proof.
In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related dispute practice. DTI handles consumer complaints under RA 7394, so use DTI for the consumer issue and your bank or issuer for the payment reversal request.
Alternatives after leaving
If you are moving away from Leonardo, the research pack lists Leonardo Worldwide and LG Electronics Philippines as alternatives, though they are not direct one-to-one substitutes for Leonardo AI image generation. Leonardo Worldwide focuses on hospitality content management, while LG Electronics Philippines is a broad consumer tech brand rather than a creative SaaS platform.
That means if your goal is replacing Leonardo AI specifically, these listed alternatives are more reference points than perfect replacements. If you only need to stop spending, the simpler move may be downgrading to the Free plan at ₱0.00 instead of fully leaving.
Useful links
- Leonardo official pricing page
- Leonardo Customer Portal
- Terms source on cancellation and refunds
- Source for App Store and Google Play cancellation steps
- Source for 14 day voucher withdrawal right
Cancellation address and when to use it
Physical address available for postal cancellation
No official cancellation address was clearly found on the main official Leonardo site used for this guide, but one sourced template lists a physical address for cancellation correspondence. Use this only as a backup proof method, especially if your web cancellation fails or you need a documented paper trail.
If you send mail, include your full name, account email, billing date, and a direct request to stop auto-renewal. Send it early enough to allow 5 to 10 business days for delivery and processing.
The listed postal address is:
- Christopher Martin Road, Basildon, SS14 3EL, United Kingdom
For most users in the Philippines, the online account route, App Store, or Google Play will be faster than postal mail. Use the address as an extra option, not as your only step if the next billing date is close.
Best practical approach for Philippine users
If your renewal is coming up soon, cancel online first and save proof the same day. Then contact support by chat or email if the status does not update, and only use postal mail when you want additional evidence or the account route is inaccessible.
That approach gives you the best chance of avoiding another charge without waiting on international delivery from the Philippines. It is simple, fast, and much easier to defend if you later need to go to your bank, GCash, Maya, or DTI.
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Written by Sofia Lim
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Essential plan at $12.00, log in to your account, navigate to Settings, select Account or Subscription, and follow the cancellation procedure. Remember to take a screenshot of the confirmation page for your records.
To cancel your Leonardo subscription through the App Store, go to your Apple ID settings, open Subscriptions, select Leonardo, and tap Cancel Subscription. Always check for a cancellation email from Apple to confirm the process.
Before canceling, verify your next billing date, take screenshots of your current plan and renewal status, and save important projects. This will help you avoid any billing disputes after cancellation.
Yes, you can cancel your Leonardo subscription through email, but ensure you include your account details and request confirmation of cancellation. Keep a copy of your email for proof.
After canceling your subscription, you will typically retain access until the end of your current billing cycle. Be sure to check your account details for specific information.