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Cancellation Loopsie: Easy Method
What is Loopsie
How Loopsie works as a paid app
Loopsie is a subscription-based editing app focused on AI image effects, looping visuals, and animated content for social media. The service is available through the iPhone App Store in the Philippines, and the official terms page is published at loopsie.com/terms. Company information in the service context identifies Loopsie as operated by MaliQ Enterprises, a registered proprietorship in India.
If you are trying to cancel, the truth is Loopsie is less transparent than it should be. The terms page does not clearly spell out a full cancellation flow, refund policy, auto-renewal clause, or data retention policy. That lack of detail is exactly why many users feel stressed when they want to stop charges before the next billing date.
What users usually pay for
People generally pay Loopsie for premium creative tools rather than for a one-time download. The app listing in the Philippine App Store shows subscription options including weekly, monthly, yearly, and lifetime offers, with one verified local price point of ₱499.00 for a monthly plan on the App Store. Paid features typically center on premium AI effects, advanced editing tools, and export-related upgrades tied to subscription status.
For web-based business pricing, separate plan names also appear in available research: Starter at $39.99 (₱40)* monthly, Pro at $99.99 (₱100)* monthly, and Studio at $379.99 (₱380)* monthly. Those figures come from the available dataset, but they do not line up neatly with the App Store pricing, so you should treat Loopsie as a service with more than one commercial setup depending on where you subscribed.
Availability in the Philippines
In the Philippines, the easiest entry point most consumers will see is the App Store listing for Loopsie AI Image Effects. Pricing is shown in Philippine pesos on the App Store, which is helpful, but support options are thin: no phone number is available, no live chat is listed, and support is routed mainly through [email protected] and the help article at the Loops help center.
Heads up if you are in the Philippines and need urgent help over a billing issue. Research shows two recurring practical problems: no live chat support and limited support hours. That means if a charge hits on a weekend or just before renewal, you may need to cancel inside Apple or Google directly and only use email as your paper trail.
How to cancel Loopsie without getting charged again
Checks to do before you tap cancel
Many Loopsie users get frustrated because they think deleting the app ends the subscription. It does not. Before you cancel, confirm where you actually signed up: App Store, Google Play, or a direct web account. Your cancellation must happen in the same billing channel that is charging you.
Take three quick precautions before doing anything. Save your current project files, take a screenshot of your active plan, and note your next billing date from Apple, Google, or your Loopsie account page. If you later need a refund request or chargeback, those screenshots can make a big difference.
- Screenshot your active subscription page and renewal date
- Save any exported files and drafts you still need
- Check the card, GCash, Maya, or wallet linked to the payment
- Search your email for the original receipt or renewal notice
Cancel through the web account
The official terms page does not give a detailed click-by-click cancellation route, but Loops support does provide a help article on upgrading or canceling a paid plan at help.useloops.com. If your Loopsie plan was bought directly on the web, start by logging into your account and opening the billing or plan area. In most cases, the path is account menu, then billing or plan, then manage subscription, then cancel.
If you do not immediately see a cancel button, look for wording such as plan, billing, manage, subscription, or downgrade. Take a screenshot at every step, especially the final screen that confirms cancellation. Since Loopsie does not publish a clear cancellation clause in its terms, your own screenshots become your strongest proof if a charge appears later.
Cancel through App Store or Google Play
If you subscribed on iPhone or iPad, cancel inside Apple, not inside the app alone. On iOS, open Settings, tap your Apple ID name, tap Subscriptions, choose Loopsie, then tap Cancel Subscription. The Philippine App Store listing for the app is available at the official App Store page.
If you subscribed through Android, use Google Play. Open Google Play, tap your profile picture, tap Payments and subscriptions, tap Subscriptions, select Loopsie, then tap Cancel subscription. Google Play was not detailed in the terms data, but for Android billing this is still the normal path users should follow before the next billing date.
- iOS path: Settings > Apple ID > Subscriptions > Loopsie > Cancel Subscription
- Android path: Google Play > Profile > Payments and subscriptions > Subscriptions > Loopsie > Cancel
- Cancel at least 24 hours before renewal if you want a safety buffer
- Deleting the app is not the same as canceling the subscription
Email support and written proof
Loopsie support can be reached at [email protected]. There is no listed phone number and no live chat. If your account page does not show a clear cancel option, send an email with your account email, subscription channel, last payment amount, transaction date, and a direct sentence saying you want cancellation before the next billing cycle.
A practical template is simple: state your full account email, mention Loopsie, add the billing channel, and ask for written confirmation that renewal is turned off. Send the message before your billing date, then keep the sent email and any automatic reply. Because support hours are not specified, email should be treated as evidence, not as your only time-sensitive cancellation method.
Registered mail as a backup option
If you want a formal written record, you can also send a registered cancellation letter to the company address listed in the service context. This is not the fastest route for an app subscription, but it can help if email goes unanswered and you need a stronger paper trail. Some users now use digital registered letter services such as Postclic because they provide timestamped proof of sending, receipt, and opening without a trip to the post office.
For speed, use registered mail as a backup while also canceling through the original billing channel. That way you are not waiting 5 to 10 business days for delivery while the next charge date gets closer.
After you cancel: what changes and what stays unclear
Access to premium features
Loopsie’s terms do not clearly state the exact post-cancellation access timeline. In practice, subscriptions billed through Apple or Google usually stay active until the end of the current paid period, then renewals stop. So if your billing date is April 25 and you cancel on April 10, you will normally keep premium access until April 25.
Because Loopsie does not publish a precise rule on its terms page, you should verify inside your Apple or Google subscriptions screen that the status says the plan expires on a certain date rather than renews automatically. Save that screen immediately after canceling.
Renewal and account data
The terms page does not show an auto-renewal clause, no minimum commitment, and no data retention rule after cancellation. That means Loopsie has not publicly clarified how long projects, generated assets, or account data remain available after paid access ends. If you have important work inside the app, export everything before the final billing date.
Just a reminder: no published data retention policy means you should assume nothing is guaranteed after cancellation. Download edited files, save source images, and keep copies outside the app. If you only cancel but do not export, lost drafts may be hard to recover later.
Loopsie refund rules: what the company states and what you can still do
What the published policy actually says
This is where many users hit a wall. Loopsie’s terms do not show a clear refund policy for general cases, unused time, or billing errors. The available research also found no specific refund clause for the unused part of a subscription on the terms page.
That does not mean refunds are impossible. It means Loopsie has not clearly promised one in the published terms we reviewed. If you cancel halfway through a month, do not assume you will get a prorated refund unless Apple, Google, or support confirms it in writing.
How refund rights work in the Philippines
In the Philippines, subscription complaints can fall under the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. There is no universal statutory cooling-off period for all online subscriptions, but for direct sales there is a 7 working day cooling-off rule in specific situations. For online purchases, platforms often use return windows as a business practice rather than a fixed nationwide rule for every app subscription.
For Loopsie specifically, the terms do not mention a cooling-off period or withdrawal right. If you were charged after canceling, charged without clear consent, or billed through the wrong channel, you can still file a complaint with DTI and ask your bank, credit card issuer, GCash, or Maya for a dispute review.
How to request a refund step by step
If you subscribed through Apple, request the refund through Apple first. Apple controls billing for App Store purchases, and Loopsie support may not be able to reverse an Apple-managed charge directly. If you used Google Play, start in Google’s purchase history and refund request tools, then keep screenshots of each page.
For direct web billing, email [email protected] with your receipt, the exact amount charged, the charge date, and the reason for the refund. Use short wording and attach proof. Ask for a clear reply on whether the refund is approved, denied, or still under review.
- State the exact amount charged in ₱
- Attach receipt, invoice, or card statement screenshot
- Include the date you canceled
- Ask for a written decision and timeline
Chargeback, GCash, Maya, and card disputes
If a continued or unauthorized charge appears after cancellation, a chargeback can be a last resort. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice. That means you should not wait too long while email support stays silent.
You can ask your bank, credit card issuer, GCash, or Maya to open a billing dispute. Keep screenshots of your cancellation confirmation, support emails, and the charge on your statement. If the issue is unresolved, DTI handles consumer complaints for online subscriptions under RA 7394.
Terms gaps that matter before you subscribe or cancel
What the terms do not clearly define
Loopsie’s published terms leave out several points consumers normally look for before subscribing. No auto-renewal clause was found, no minimum commitment period was specified, no free trial terms were found, no data retention policy was found, and no applicable law or dispute resolution process was specified in the reviewed terms data from loopsie.com/terms.
For users in the Philippines, that creates practical uncertainty. You may still be charged under your store billing rules, but the company’s own published terms are light on details that normally help users understand how cancellation and refunds work. The result is simple: you need to rely more on your payment channel records and screenshots than you should have to.
What this means in real use
If there is no published free trial conversion rule, do not assume a reminder email will arrive before billing starts. If there is no published data retention rule, do not assume your assets stay available after premium access ends. If there is no dispute process, support email becomes your main direct contact point.
Here’s the thing: missing terms are not a reason to delay cancellation. They are a reason to act earlier, save evidence, and use the channel that actually processes your payment. For App Store billing, that usually means Apple. For Google Play billing, that usually means Google. For direct web billing, that means your account page plus email proof.
Loopsie plans and pricing in the Philippines
Known subscription prices
Plan | Price (USD / PHP) | Period |
|---|---|---|
Starter | $39.99 (₱40)* | Monthly |
Pro | $99.99 (₱100)* | Monthly |
Studio | $379.99 (₱380)* | Monthly |
Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website for exact local prices.
Separate App Store research for the Philippines also shows Loopsie offering weekly, monthly, yearly, and lifetime options, with a verified monthly App Store price of ₱499.00. Because the available pricing sources do not fully match each other, your actual bill depends on where you subscribed and which product tier you bought.
Which plan costs more and what to watch for
Based on the available web pricing dataset, Studio is the most expensive monthly tier at $379.99 (₱380)* and Starter is the least expensive at $39.99 (₱40)*. Based on the App Store listing, the verified monthly local consumer price point is ₱499.00 for a mobile subscription. That suggests consumer app pricing and business-style plan pricing may belong to different Loopsie setups.
No cancellation fee was found in the terms, and no early termination fee was found either. There is also no published price increase history in the data we reviewed. Since billing details are not fully explained in the terms, always check the renewal amount shown by Apple, Google, or your account billing page before the next cycle.
What Philippine consumer rights mean for a Loopsie subscription
Laws and agencies that can help
For users in the Philippines, the two main legal references are the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. In plain language, these laws support fair dealing, proper disclosure, and remedies when online sellers or service providers charge improperly or fail to handle complaints fairly.
The research block also names the Philippine Competition Commission as a relevant authority in the wider consumer rights context. For day-to-day subscription complaints, though, DTI is the agency many consumers turn to for online purchase issues, while BSP-related channels matter when the problem is a card or e-wallet charge.
Cooling-off and withdrawal in plain language
There is no universal cooling-off rule that clearly covers every online app subscription in the Philippines. A 7 working day cooling-off period is more clearly tied to direct sales situations. For ordinary online subscriptions like Loopsie, you should not rely on a guaranteed no-questions-asked cancellation refund window unless the store platform or seller expressly offers one.
That matters because Loopsie’s terms do not specify a cooling-off period or withdrawal right. So if you subscribed and changed your mind, your best chance of getting money back usually depends on the billing platform rules, the exact timing of your request, and whether the charge was unauthorized or misleading.
How to complain if Loopsie keeps charging you
If Loopsie or the billing channel keeps charging you after cancellation, start with a written complaint to support and save the reply. Then contact your payment provider within 60 days from the statement date if it looks like an unauthorized or continued charge. For GCash and Maya users, open a dispute through the wallet support flow and attach your cancellation proof.
If the merchant side does not resolve it, file a complaint with DTI under RA 7394. Include your receipt, screenshots of the cancellation page, support emails, and your bank or wallet statement. The more exact your evidence is, the easier it is to show that you tried to stop the billing on time.
Useful official contact points
For Loopsie billing problems in the Philippines, the most practical government route is DTI for consumer complaints and your bank or e-wallet for payment disputes. BSP becomes relevant when the issue is with the card or payment transaction process rather than the creative service itself.
- DTI consumer complaint portal and information pages
- BSP complaint channels for card and payment issues
- Philippine Competition Commission for broader competition concerns
- Your card issuer, GCash, or Maya for direct charge disputes
What customers say about support, refunds, and cancellation friction
Overall verdict from available reviews
Based on the review set provided here, the sentiment is clearly negative: 0 positive and 5 negative reviews out of 5 unique reviews. The pattern is not just about cancellation itself. It points to slow support, refund frustration, and poor follow-through, which are exactly the kind of issues that make cancellation feel harder than it should be.
For users in the Philippines, this lines up with the local practical issues already identified: no live chat support and limited support hours. To be fair, the review sample is small and not all comments are about the same Loopsie product line, so it is better to treat this as a warning signal about customer service quality rather than a perfect scorecard of the app alone.
Recurring themes and source summary
Theme | Frequency | Typical example |
|---|---|---|
Slow support | 2 reviews | Email replies delayed |
Refund trouble | 3 reviews | Refund took weeks |
Fulfillment issues | 3 reviews | Order never arrived |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1 to 2 of 5 | 5 reviews |
Individual user comments
- "I ordered a pair of loopies pince nez glasses but despite receiving an item dispatched email they never arrived. Contacted loopies via email who said they would send another pair. They didn’t turn up either and now my emails are being ignored. Horrendous service would not recommend." (TrustPilot)
- "Ordered a pair of earplugs in their website. I wrote my address to have them delivered and somehow they ended up in another country two times. They cancelled my order and gave me the money back and I ended up without the product." (TrustPilot)
- "I have had 2 orders processed and have yet to receive them. I placed my 1st order early Nov, when I didn’t get that order they sent it again. Now that order has not come even though I was promised this order by Christmas. I’m not sure what to do about it now. Support has been ok, but not quick to respond and haven’t been contacted since the 2nd time I didn’t receive my order. Hopefully loopy can make this right." (TrustPilot)
- "Please don’t waste your time with these cowboys. Wrong product sent out, phone is out of order, emails go unanswered, impossible to get refund, business address isn’t correct and turns away returned goods. Have reported to Trading Standards and they are investigating." (TrustPilot)
- "I was so disappointed with not only the case but the support was horrible. My case was dropped 12 inches from the ground and the case didn't protect it. My screen broke. This was within a week of buying the case. It took me almost a month to get a refund and then they kept $15.00 [about ₱15] from my refund for shipping. So much for 100% satisfaction guaranteed!" (TrustPilot)
Documents to prepare before and after you cancel
What to save before cancellation
Before canceling Loopsie, collect evidence as if you might need to dispute a charge later. Save a screenshot of the subscription page, the plan name, and the next billing date. If your account still shows premium status after cancellation, capture that too.
- Screenshot of current plan and renewal date
- App Store or Google Play subscription page capture
- Saved project exports and original source files
- Email receipt or invoice PDF
What to keep for refunds and disputes
If you ask for a refund, the most useful documents are the transaction ID, exact amount, date, and payment method. A support agent can process a request faster when you give one clear email with all details instead of five follow-up messages with missing information.
After cancellation, keep the confirmation email or final screen for at least 60 days from the statement date. That matches the usual window when Philippine users may still need to challenge an unauthorized or continued charge through the bank or e-wallet channel.
Common Loopsie cancellation mistakes that cause extra charges
Canceling in the wrong place
The most common mistake is canceling inside the app when the actual billing is through Apple or Google. If your receipt came from Apple, only Apple can truly stop the renewal. If your receipt came from Google Play, do it there. If the charge came from a web invoice, use the account billing page and support email.
A real-world example is a user deleting the app after seeing a monthly charge of ₱499.00, then getting billed again next month. The app removal changes nothing if the subscription remains active in your store account.
Waiting until the billing day
Another mistake is trying to cancel on the exact renewal date and assuming the charge will not go through. With limited support hours and no live chat, timing matters. Give yourself a buffer of at least 24 hours before renewal, especially on App Store or Google Play billing.
If you send an email on the same day as billing and support replies later, that does not always stop the payment in time. Use the billing platform immediately, then send the email as proof that you also informed support.
Expecting an automatic prorated refund
Many users assume canceling halfway means a refund for the unused days. Loopsie’s published terms do not promise that. If you stop a plan 10 days into a monthly cycle, you may simply keep access until the end of that paid period without getting money back.
The safer mindset is this: cancel to stop future renewals, then request a refund separately if there was an error, duplicate charge, or unauthorized billing. Treat those as two different actions.
Not saving proof of cancellation
If you get a confirmation screen and close it without taking a screenshot, you lose your easiest evidence. This becomes painful when a charge appears later and support asks when you canceled. A single image showing the date and status can save a lot of back-and-forth.
This matters even more because Loopsie’s terms do not define a clear dispute route. Your screenshots, receipts, and sent emails become your timeline.
Ignoring account data before the plan ends
Because no data retention policy was found in the terms, some users may wait until after expiry to export projects. That can backfire if premium tools or file access change once the paid period ends. Export everything while your subscription is still active.
A practical scenario is a creator canceling on March 10 with billing ending March 31, then forgetting to download project files before April 1. If access changes after expiry, recovery may be difficult.
Quick comparison of cancellation methods for Loopsie
Method comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5 to 10 business days | No fee found | Higher, strong proof |
Best way to choose your route
If your goal is speed, use the channel that bills you. If your goal is proof, add email and keep screenshots. If your case is already messy, registered mail can help document the timeline, but it should not replace canceling in the original billing system.
No cancellation fee or early termination fee was found in the reviewed terms. That is good news, but the bigger risk with Loopsie is not the fee. It is the lack of clear wording on billing and refund handling.
What to do after cancellation so the charge does not come back
Immediate checks in the first 10 minutes
Right after canceling, confirm that the subscription status changed from active renewal to expiration on a specific date. Take a screenshot showing the date, time, and account. Then add a calendar reminder 3 days before the old billing date and another one on the billing date itself.
If support promised cancellation by email, save the full message with headers if possible. That small step helps later if you need to show your bank that the merchant was informed before the charge went through.
Watch your statement and know when to dispute
Monitor your bank, credit card, GCash, or Maya statement for at least one full billing cycle after cancellation. If a new Loopsie charge appears, gather your screenshots and contact the payment provider quickly. In the Philippines, users often have up to 60 days from the statement date to dispute an unauthorized or continued charge.
If the bank or wallet asks what happened, be precise: say the subscription was canceled on a certain date, attach proof, and show the later charge. DTI can handle the consumer complaint side under RA 7394, while the payment dispute itself may be handled by your issuer or wallet support under BSP-related rules.
Possible alternatives after leaving Loopsie
If you are canceling because the workflow no longer fits your needs, two alternatives from the research set are Medallia and Zendesk CX with feedback add-ons. Medallia is a more enterprise-level customer insights and feedback platform. It is described as expensive and similar to Qualtrics in price and complexity.
Zendesk CX plus feedback add-ons is more familiar to many support teams in the Philippines because it combines email, chat, phone, and social channels in one environment. It is not a direct clone of Loopsie’s creative app focus, but it is a practical option if your real need is customer feedback and support operations rather than visual editing.
Useful links
- Loopsie terms
- Loopsie App Store page in the Philippines
- Loops help article for upgrading or canceling
- Department of Trade and Industry
Loopsie cancellation address and when to use it
Physical mailing address
If you want to send a written cancellation notice or a formal complaint letter, use this address:
- B-3, Plot C-17, Citizen Paramount Tower, C-6, Community Centre, Vidya Marg, Janakpuri, New Delhi 110058, India
This is the only official registered or cancellation address provided in the service context. For a time-sensitive subscription renewal, do not rely on post alone. Use your billing channel first, then use mail if you need extra documentation.
When an online process is enough
For most users in the Philippines, cancellation should be handled online because Loopsie is a software service and app subscription. App Store and Google Play cancellations are usually faster than postal mail, and web billing can often be stopped from the account area or by email to support.
If you are already in a dispute over repeated charges, a posted letter can still be useful as part of your evidence set. Pair it with screenshots, your original receipt, and your payment statement so your timeline is clear from start to finish.
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Written by Joaquin Sy
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
Before canceling, save your current project files, take a screenshot of your active plan, and note your next billing date. This information will be useful if you need to request a refund or dispute a charge.
To cancel via the App Store, go to Settings, tap your Apple ID, select Subscriptions, choose Loopsie, and then tap Cancel Subscription. Make sure to cancel at least 24 hours before your renewal date.
Yes, if you subscribed through the web, log into your Loopsie account, navigate to the billing or plan area, and look for options to manage or cancel your subscription. Keep screenshots of each step as proof.
If you face issues, you can contact Loopsie support at [email protected] for assistance. Additionally, consider sending a written cancellation request via registered mail for proof.
After canceling, you will lose access to premium features at the end of your current billing cycle. Make sure to save any important files before cancellation.