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MediBang Inc., Shibuya Place 2F, 1‑10‑5 Dogenzaka
150‑0043 Shibuya-ku, Tokyo , Japan
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Cancellation Medibang: Easy Method
What is Medibang
MediBang as a drawing app and cloud service
Medibang is a digital art and comic creation service built around MediBang Paint and MediBang Premium. It is based in Japan, and its listed contact address is in Shibuya, Tokyo. The service combines drawing tools, cloud storage, and account-based features for artists who work across devices.
For users in the Philippines, the appeal is simple: you can start free, then pay for extra cloud storage and premium functions when your files and projects grow. The truth is, many people sign up because the free version is usable, then later forget which channel they used for billing, and that is where cancellation gets messy.
What users actually pay for
The paid side is mainly about cloud storage and premium access. Verified pricing shows recurring plans for 20GB, 100GB, and 300GB cloud storage through MediBang Premium, with monthly and annual billing options listed on official materials and plan pages.
If you subscribed for premium features, you are usually paying for storage, sync convenience, and account-linked access rather than a one-time software license. On the App Store, there is also a 30-day free trial for MediBang Pro, followed by a one-time purchase of $10.99 (₱621) if you decide to buy it, according to the service terms.
How Medibang works in the Philippines
Medibang is available in the Philippines through the web and mobile app stores, but support is limited. The official help center is online, email support is available at [email protected], and there is no published phone number or live chat. That limited support is one reason some Filipino users feel stuck when a charge appears and they want a fast fix.
Local-language support is not clearly offered, and official prices are originally shown in Japanese yen, not PHP. For Filipino users, that means your actual card, GCash-linked card, or Maya card charge can move a bit because of exchange rates and platform fees. If you only need a one-time alternative after canceling, Clip Studio Paint costs around ₱3,000 to ₱10,000, Infinite Painter around ₱1,500 to ₱2,500, and Autodesk SketchBook is free.
How to cancel Medibang without getting charged again
Checks to do before you cancel
A lot of frustration starts with one simple mistake: canceling without saving proof. Before you touch your subscription, log in and take a screenshot of your current plan, billing date, and the page that shows your active status. On Medibang’s own system, the key detail is the “End Date” shown under your active plan.
You should also back up anything you do not want to lose. The terms do not clearly explain what happens to user data after cancellation, so export files, download important artwork, and save project links before ending the plan. If you are paying through App Store or Google Play, open that store now and confirm the subscription source before doing anything else.
Cancel through your Medibang web account
If you subscribed directly through Medibang, the official cancellation path is inside your account. Log in to your MediBang account, go to the User Information page, find the section called The Current Active Plan, then choose Cancel under End Date and confirm the cancellation. This process is described in the official FAQ (medibangpaint.com).
Once you finish, premium access does not stop right away. You keep using premium features until the End Date shown in your account. That is good news if you cancel a few days early, because you do not lose the remaining paid period.
If the page does not load properly or you cannot find the plan menu, open the official help center at MediBang Help. Heads up: if your subscription was started in an app store, canceling on the website will usually not stop the store billing.
Cancel through App Store or Google Play
If you subscribed on iPhone or iPad, open the App Store, tap your profile icon, open Subscriptions, select MediBang Paint, then tap Cancel Subscription. Those are Apple’s current steps for managing recurring subscriptions (support.apple.com). On Android, open Google Play Store, tap your profile or menu area, open Payments and subscriptions or Subscriptions depending on your device, select MediBang Paint, then tap Cancel Subscription (support.google.com).
This is where many people slip up. If Apple or Google is the billing merchant, Medibang support cannot simply remove the charge from inside your web account. You have to cancel in the same billing channel where the subscription started. If you are unsure, check your receipt email and look for Apple, Google, or MediBang in the payment line.
Email support and postal option for harder cases
Medibang does not publish a customer service phone number, and no live chat is available. The working support route is email at [email protected] or the official help page. If you have a billing problem, send your account email, transaction date, amount charged, payment method, and screenshots of the cancellation page on the same day you notice the issue.
You can also send a cancellation dispute or billing complaint by registered mail if you want paper proof, especially for repeated charges. A modern option some consumers use is a certified digital letter service such as Postclic, which creates dated proof of sending, receipt, and opening without going to a post office. It is not required, but it can help if you need a clean evidence trail.
After cancellation, what actually changes on your account
Your premium access stays until the end date
Medibang’s official FAQ is clear on one point: when you cancel, you keep premium access until the End Date shown in your account page (medibangpaint.com). So if your monthly cycle ends on April 30 and you cancel on April 12, you should still have premium features until April 30.
This matters because some users expect an instant downgrade and panic when they still see premium tools. In this case, access continuing after cancellation is normal. The thing you need to verify is that the plan shows a cancellation state and a fixed end date, not an active renewal with no stop recorded.
If you do nothing, billing can continue through the same channel
The terms do not spell out a full auto-renewal clause, but they do tell users to manage subscriptions through the web account or the app stores. In practice, that means recurring billing can continue unless you manually cancel in the correct place. For Filipino users using Apple, Google, or a card with automatic subscription approval, that is the part to watch closely.
Set a reminder at least three days before the next billing date. That small buffer gives you time to spot a failed cancellation or a missing confirmation screen before another charge posts.
Your files and stored data are not fully explained in the terms
Here’s the thing: Medibang’s terms do not clearly say how long user data is kept after cancellation. There is no detailed retention schedule for cloud files after your premium status ends. Because that information is missing, download your artwork and save local copies before the plan expires.
If your work depends on cloud storage beyond the free limit, a downgrade could affect syncing or access to larger stored content. Send a support email before your end date if you need a written answer about your account data.
Medibang refund rules and what Filipino users can still do
The official refund policy is strict
Medibang’s sales terms say that because of the nature of digital content, cancellations and returns are not allowed (medibang.com). The FAQ also says no refund is provided for the unused portion of a subscription after cancellation, even though you keep premium access until the listed end date.
In plain English, do not expect a prorated refund just because you canceled early. If you paid for a month and canceled after one week, the normal result is continued access until the end of that month, not money back for the remaining days.
Rights in the Philippines and when they help
In the Philippines, subscription complaints can fall under the Consumer Act of the Philippines, Republic Act No. 7394. There is no universal statutory cooling-off period for ordinary online subscriptions like Medibang, so you usually cannot rely on a simple seven-day online cancellation right the way you might for some direct sales situations.
If the issue is an unauthorized charge, a charge that continued after valid cancellation, or a misleading subscription flow, your stronger route is a complaint to DTI plus a payment dispute with your bank, GCash, Maya, or card issuer. For card disputes in the Philippines, BSP rules commonly give cardholders up to 60 days from the statement date to dispute a transaction. Save screenshots before you file anything.
How to ask for a refund anyway
Your best shot is a direct written request with evidence. Use the help page or email [email protected] and include your account email, receipt number, exact amount, billing date, and a screenshot showing cancellation or the absence of consent. If the problem came from App Store or Google Play billing, request help through that store as well because the merchant of record may be Apple or Google.
Success rates are usually low for normal buyer’s remorse cases because the policy is strict. Refund requests have better chances when there is a duplicate charge, a post-cancellation charge, or a technical billing error. Medibang’s FAQ says billing error cases should be raised with support (medibangpaint.com).
Chargeback, GCash, Maya, and last-resort escalation
If support does not fix an unauthorized or repeated charge, contact your payment provider immediately. That can be your credit card bank, debit card bank, GCash, or Maya. Ask for a charge dispute or chargeback and attach your cancellation screenshots, receipts, and your email thread with Medibang.
If the amount remains unresolved, you can escalate consumer issues to DTI under RA 7394 and payment-related concerns to BSP through your financial provider complaint route. Do this fast, because waiting beyond 60 days from the statement date can weaken a chargeback case.
Terms and subscription conditions that matter before you subscribe
Trial, commitment, and renewal details
Medibang’s terms do not state a minimum commitment duration, which is good news if you only want short-term use. They also do not set out a detailed auto-renewal clause in the terms summary provided, but users are told to manage subscriptions manually through web settings or app stores (medibang.com).
There is a 30-day free trial for MediBang Pro on the App Store, followed by a one-time purchase of $10.99 (₱621) if you choose to buy it. That is separate from the recurring MediBang Premium storage plans, so take note of which product you signed up for.
Data, disputes, and unclear parts in the terms
The terms do not clearly identify the law governing the contract, and they do not explain a formal dispute resolution system. They also do not explain user data handling after cancellation in a detailed way. That leaves some practical gaps for users outside Japan, including users in the Philippines.
When terms are this thin, your best protection is documentation. Save the subscription page, receipts, cancellation screen, and support responses. Those records matter much more than broad wording if you later need to prove that a charge should have stopped.
Medibang plans and pricing in Philippine peso
Current recurring plans
Plan | Price (Original / PHP) | Billing | Main feature |
|---|---|---|---|
20GB Plan | $300.00 (₱16,950)* | Monthly | 20GB cloud storage |
20GB Plan | $2480.00 (₱140,120)* | Annual | 20GB cloud storage |
100GB Plan | $500.00 (₱28,250)* | Monthly | 100GB cloud storage |
100GB Plan | $3980.00 (₱224,870)* | Annual | 100GB cloud storage |
300GB Plan | $1000.00 (₱56,500)* | Monthly | 300GB cloud storage |
Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP, and you should check the official website for exact local prices.
Which plan costs the most and where savings appear
Based on the verified pricing data provided, the 300GB monthly plan is the most expensive listed option at $1000.00 (₱56,500). The lowest listed recurring option is the 20GB monthly plan at $300.00 (₱16,950). Those figures are extremely high for most Filipino consumers, so it is worth checking whether the official page is showing yen-based pricing in a format that was converted unusually in the source data.
Among the plans with both monthly and annual versions, the annual 20GB and annual 100GB options cost less than paying monthly for 12 months. That means annual billing gives a real discount, but only if you are sure you will keep using the service for the full year.
Your rights in the Philippines if Medibang cancellation goes wrong
Which laws and agencies matter here
For Filipino users, the core consumer law is the Consumer Act of the Philippines, Republic Act No. 7394. If a Medibang charge is misleading, unauthorized, or continues after cancellation, DTI is the practical consumer agency to contact. For card and e-wallet transaction disputes, BSP rules and your bank or wallet provider’s complaint process matter just as much.
The research data also mentions the Philippine Competition Commission, but for day-to-day subscription complaints, DTI is the more practical first stop for consumers. If your issue is a banking dispute, go to your payment provider immediately and only then escalate if needed.
Cooling-off and withdrawal rules in plain language
There is no general automatic cooling-off period for ordinary online subscriptions like Medibang in the Philippines. A seven-working-day cooling-off rule is more commonly linked to door-to-door or direct sales, not routine digital subscriptions. So if you clicked subscribe online and changed your mind the next day, the law does not automatically guarantee a refund.
That said, you still have remedies if the service was misrepresented, if you were billed after canceling, or if charges were unauthorized. In those cases, your complaint is about unfair or erroneous billing, not simple withdrawal after purchase.
How to file a complaint
Start with Medibang support and create a written trail. Send the complaint with your account email, amount charged, dates, screenshots, and any cancellation proof. Give them a short deadline such as five business days to respond.
If nothing happens, file with DTI and also contact your bank, card issuer, GCash, or Maya for a dispute. Under BSP-related card dispute practices, you commonly have up to 60 days from the statement date. Missing that window can make recovery harder.
Useful authority contacts
For Medibang-related consumer issues in the Philippines, these are the agencies to know:
- DTI - consumer complaints under RA 7394
- BSP - payment dispute escalation through regulated providers
- Philippine Competition Commission - broader competition issues
You should use the official online portals of these agencies because Medibang has no local Philippine office listed for direct walk-in complaint handling.
What customers say about cancellation and billing
Overall verdict from available reviews
The available review sample is small but clear: 0 positive and 4 negative unique reviews. Based on that limited set, the public mood around billing and cancellation is poor, especially on charges after attempted cancellation. That lines up with common local pain points such as difficult account cancellation and limited support options.
To be fair, a few positive service aspects still exist outside the cancellation issue. Artists often choose Medibang because the drawing tools are strong for comics and cloud syncing is convenient. The problem is not the creative feature set. The problem is what happens when billing support is needed.
Recurring themes in user feedback
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 2 | Billing continued |
Refund denial | 1 | No refund given |
Scam accusations | 4 | Trust issues |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 trend | 4 |
"I paid for a week trial £5.99 [approx. ₱436] which they took instantly..then tried taking 2 more payments from my account almost immediately lucky for me my bank cancelled them" (TrustPilot)
"Professional scammers, stay away... after you try to cancel ask for refund they keep charging you even more for no reason." (TrustPilot)
"scam service ! they are literally scammer !" (TrustPilot)
Documents to prepare before and after you cancel
What to save before clicking cancel
Before cancellation, collect the basics. Save a screenshot of your account page showing the active plan, the billing date, and the email address tied to the subscription. If you subscribed through Apple or Google, also save the store subscription page with the plan name visible.
Download artwork, cloud files, and any comic assets you cannot afford to lose. Since Medibang does not clearly explain post-cancellation data retention in its terms, your safest move is to assume premium-linked storage access could change at the end date.
What to keep for refund or charge disputes
For refund requests or chargebacks, the most useful documents are the transaction ID, statement screenshot, receipt email, cancellation confirmation, and your support messages. Add the exact amount in PHP as charged by your bank or wallet, because exchange rate differences can matter.
After cancellation, save one more screenshot showing the End Date or canceled status. Check your next statement and keep records for at least 60 days from the statement date if you think a payment dispute may be needed.
Common mistakes that make Medibang cancellation harder
Using the wrong cancellation channel
The most common mistake is trying to cancel on the website when the subscription was bought through App Store or Google Play. That can leave the recurring charge active because the billing authority is Apple or Google, not Medibang’s web account. Always match the cancellation route to the original payment route.
A real-world example is a user who sees no active plan on the website and assumes billing has stopped, then gets charged again because the App Store subscription was never canceled. Check your receipt first, not your memory.
Expecting a prorated refund after canceling early
Another mistake is assuming unused days are refundable. Medibang’s FAQ says no refund is provided for the unused portion after cancellation, and the sales terms say digital content cancellations and returns are not allowed. If you cancel halfway through a billing cycle, the normal outcome is access until the end date, not a partial refund.
If your goal is avoiding the next charge, cancel before the next billing date and save the confirmation. That is far more effective than arguing later for a refund that the policy does not normally grant.
Failing to save proof
Many charge disputes become harder because the user has no screenshot of the canceled status. If a charge appears later, your bank or wallet provider will ask for evidence. Without that proof, the case can turn into your word against a subscription system log.
Take screenshots of the plan page, the End Date, and any email confirmation on the same day. It takes less than one minute and can save you a lot of follow-up work.
Waiting too long to dispute a bad charge
Some Filipino users wait several billing cycles before contacting their bank. That weakens your position. Under common BSP-linked card dispute practice, you often have up to 60 days from the statement date to challenge an unauthorized or continued charge.
If you see a charge after canceling, act the same day. Email Medibang, open a bank or wallet dispute, and keep every screenshot in one folder.
Cancellation methods compared at a glance
Quick comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
Which route fits which situation
Web cancellation is the fastest if you subscribed directly with Medibang. App Store and Google Play are the right routes when the app store handles billing, but they are slightly harder because users often forget where they originally subscribed. Registered mail is slower but useful if you are documenting a dispute or repeated billing problem.
No cancellation fee is specified in the terms, and no early termination fee is listed either. That means your main cost risk is not a penalty fee. It is getting charged for an extra cycle because the wrong channel was used.
What to do right after canceling
Immediate checks, statement monitoring, and chargeback steps
Right after you cancel, verify that the status changed and take a screenshot. Put a calendar reminder for the next billing date and another reminder seven days after that date. You want to catch any continued charge quickly, not two months later.
Monitor your bank, credit card, GCash, or Maya statement for at least one full billing cycle. If an unauthorized charge appears, contact the provider immediately and request a dispute or chargeback. In the Philippines, cardholders commonly have up to 60 days from the statement date to dispute a transaction, so do not sit on it.
Alternatives if you are leaving for cost or support reasons
If you are canceling because support feels limited or the pricing no longer makes sense, there are solid alternatives. Clip Studio Paint is a strong paid option for comics and illustration at around ₱3,000 to ₱10,000 as a one-time purchase. Infinite Painter sits around ₱1,500 to ₱2,500 as a one-time purchase and works well for flexible drawing on mobile devices.
If you just want a free fallback, Autodesk SketchBook remains a practical option. It is not a full Medibang replacement for every workflow, but it is a good bridge app while you move files and decide on your next setup.
Useful links
- Official Medibang website
- Official cancellation FAQ
- Medibang help center
- Medibang terms of service
- Medibang sales terms and refund policy
- DTI Philippines official website
Physical mailing address for written cancellation or disputes
Where to send a letter if you want written proof
Most users will cancel online, but a physical address is available if you need to send a formal written notice or billing complaint. Use this for disputes, repeated charges, or cases where you want a paper trail in addition to email.
The address commonly used for contact is:
- MediBang Inc., Shibuya Place 2F, 1-10-5 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan
If you mail a letter from the Philippines, include your full name, account email, subscription channel, billing dates, and screenshots printed or attached. Email support on the same day as the mailing so there is also a digital record tied to your case.
When online cancellation is enough and when a letter helps
If your cancellation went through and you have a clear End Date or store confirmation, online proof is usually enough. A letter becomes more useful when charges continue, support stops replying, or your bank asks for stronger evidence that you formally disputed the billing.
For most people, the smart sequence is simple: cancel in the correct channel, save screenshots, email support if needed, then escalate to your payment provider and DTI if a charge still appears. That approach is faster and usually more effective than starting with postal mail alone.
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Written by Therese Perez
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
Before canceling, log in to your account and take a screenshot of your current plan and billing date. Also, back up any important files, as the terms do not clarify what happens to your data after cancellation.
If you subscribed via the App Store, open your profile, navigate to Subscriptions, select MediBang Paint, and tap Cancel Subscription. Remember to keep proof of cancellation.
Yes, you can email Medibang at [email protected] to request cancellation. Make sure to include your account email and transaction details for reference.
After cancellation, you will retain access to premium features until the End Date shown in your account, so you can continue using the service until that date.
If you are still being billed, check the billing source on your receipt. If it was through an app store, you need to cancel there. For disputes, consider sending a registered mail to Medibang.