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Cancellation Memberpress: Easy Method
What is Memberpress
MemberPress in plain terms
MemberPress is a WordPress membership plugin and subscription tool used to sell gated content, courses, and recurring access. It is operated from the United States, and the mailing address publicly associated with the service is 510 South Main Street #B9, Cedar City, UT 84720, United States. For users in the Philippines, the practical reality is simple: you are usually buying a yearly software subscription, not a one-time plugin license.
The business model is straightforward but easy to overlook at checkout. MemberPress bills annually from the registration date, has no free trial, and renews automatically unless you cancel before the next billing date. That auto-renew setup matters because a lot of frustration starts when users think the plan simply expires on its own, but the terms say renewal continues unless you stop it yourself "all MemberPress subscriptions are renewed automatically unless canceled" (memberpress.com).
If you are cancelling because the product turned out to be too technical, you are not alone. Review data in this brief shows 5 out of 5 cited cancellation-related reviews were negative, with complaints about refund denial after 14 days, support delays, and trouble getting clear cancellation help. The truth is, MemberPress can be powerful for site owners, but cancellation feels more stressful than it should be for some customers.
What people actually pay for
Users usually pay for three things: recurring billing tools, content protection, and payment integrations for membership sites. The lower plan focuses on core access rules and payment setup, while higher plans add advanced integrations, automation tools, and priority support. If your site only needs basic protected pages, you may be paying for extras you never used.
Verified pricing points to three annual plans: Launch at $399.00 (₱22,000), Growth at $699.00 (₱38,000), and Scale at $999.00 (₱55,000), using the provided conversion rate of 1 USD = ₱55. Actual card charges in the Philippines may come out slightly higher because of exchange rate movement and possible taxes or bank foreign transaction fees (memberpress.com).
How it works in the Philippines
MemberPress does not publish Philippine-specific pricing in pesos on its main pricing structure, so most local users pay in foreign currency and see the PHP equivalent only on their bank, card, GCash-linked card, or Maya statement. Local support hours are not stated, there is no listed phone support, and there is no live chat. Support is mainly through email at [email protected] and the support pages on the official site.
For Philippine users, that means two practical issues. One, cancellation should be done early because timezone differences can make last-minute support requests risky. Two, if you want proof, save screenshots of your subscription page before and after cancellation, because delayed replies are one of the recurring complaints in user reviews and local issue reports.
How to cancel Memberpress without getting billed again
Checks to do before you click cancel
Many MemberPress users in the Philippines get annoyed when the dashboard flow is unclear, when billing continues after they thought they had cancelled, or when a refund request gets denied. Before doing anything, open your account and confirm your next renewal date. Since MemberPress subscriptions are annual, missing the cutoff can mean another charge of roughly $399.00 to $999.00, or about ₱22,000 to ₱55,000.
Save the basics before you cancel. Take a screenshot of your current plan name, your billing date, your latest receipt, and the subscription status page. If your membership site contains rules, courses, protected content, or settings you may need later, export or back up your WordPress data first because MemberPress does not clearly state post-cancellation data retention terms on the terms page.
- Log in and note the exact renewal date
- Screenshot the plan page and subscription status
- Save invoices and transaction IDs
- Back up WordPress site data and plugin settings
Cancel through your MemberPress account on the web
The official account method is the main cancellation path. The exact flow published by MemberPress is: log in to your MemberPress account, go to the Subscriptions tab, find the subscription you want to stop, click the Cancel link for that subscription, and complete the confirmation steps (memberpress.com). If the button is available in your account, this is the fastest route because it creates an immediate account-level action instead of waiting for email support.
A practical click path looks like this: Account login page > Subscriptions > your active plan > Cancel. After you click cancel, do not leave the page too quickly. Wait until you see a clear status change or any on-screen confirmation, then capture a screenshot. If you need the official help page while doing it, use MemberPress cancellation help.
Heads up: local issue reports say some users struggle to cancel through the dashboard. If the subscription page does not show a cancel link, refresh once, try another browser, and make sure you are signed into the billing account that bought the plan, not just the WordPress admin for a client site. That mismatch is a common reason the subscription tab looks incomplete.
Cancel through App Store or Google Play if that is where you subscribed
If your MemberPress subscription was started through Apple or Google billing, you must cancel there, not only on the MemberPress website. On iPhone or iPad, open the App Store, tap your profile icon at the top right, select Subscriptions, find MemberPress, tap Cancel Subscription, and complete the prompts (support.apple.com).
On Android, open Google Play Store, tap the menu or profile area, select Payments and subscriptions or Subscriptions, locate MemberPress, tap Cancel Subscription, and follow the prompts (support.google.com). This matters because deleting the app or cancelling only on the website may not stop store billing if Apple or Google is the actual payment processor.
Email support and postal option if the account route fails
MemberPress does not list a support phone number and does not offer live chat in the available support details. If the dashboard cancellation link is missing or broken, send an email to [email protected] with your account email, invoice number, date of purchase, and a direct request to cancel auto-renew. Include screenshots of the missing cancel option and ask for written confirmation by reply.
You can also send a postal cancellation notice to the listed address if you want extra paper trail support. Some users in the Philippines prefer registered mail for proof of sending, though it is slower at about 5 to 10 business days. If you want proof without using traditional mail, services such as Postclic provide a digital registered-letter style record with timestamped sending and receipt evidence. Postal mail should be a backup option, not your only move when renewal is near.
What changes after you cancel the subscription
Your access usually runs until the paid term ends
MemberPress says subscriptions renew automatically unless cancelled, which strongly suggests that cancellation stops the next renewal rather than ending the current paid term immediately (memberpress.com). In practical terms, if you paid on March 10 and cancelled on August 1, you would normally keep access until the next annual billing date around March 10 of the following year, unless support tells you otherwise for a special case.
This is where users sometimes get confused. Cancelling is not the same as deleting your account, and it is not always the same as receiving a refund. Your active plan may remain usable until the end of the billing cycle, but the renewal should stop if the cancellation was properly processed.
What happens if you do nothing and what happens to your data
If you do nothing, the subscription renews automatically and payment validation is not required again on renewals, according to the terms data provided. That means the next annual charge can go through without a fresh manual approval step, so a missed reminder can become a large bill very quickly, especially on higher plans near ₱38,000 or ₱55,000 equivalent.
Data retention after cancellation is not clearly specified in the published terms. MemberPress does not clearly say how long account data, support history, or license-related records remain after cancellation. If your site setup matters, export what you need before cancelling and ask support in writing how long account and billing records are retained.
MemberPress refund policy and the fine print that affects Philippine users
The published 14-day refund rule
MemberPress offers a 14-day refund policy for new subscriptions. If you cancel within 14 days of subscribing, you are eligible for a full refund, and after that period no refund is issued, including for unused time later in the annual term (memberpress.com). That is the core rule you need to work with, and it is much shorter than the 30-day expectation some users assume.
There is no early termination fee found in the refund policy data or terms summary, so the financial risk is not a cancellation penalty. The real risk is missing the 14-day refund window and then having to wait until the end of the paid year with no prorated refund for unused months. Based on the review sample, refund disputes are one of the biggest pain points.
How Philippine consumer rights fit into this
For consumers in the Philippines, RA 7394 or the Consumer Act is the main local framework, and DTI handles consumer complaints. The jurisdiction data provided also points out that distance and certain sales contexts may have a 7 working day cooling-off period, while many online sellers follow 7 to 14 days as a practical best practice. In this case, MemberPress already advertises a 14-day refund window, which is more generous than a 7 working day baseline.
Here is the practical takeaway: if you subscribed to MemberPress and changed your mind quickly, act inside 14 days because that is the clearest refund route supported by MemberPress's own policy. If you were charged after a proper cancellation or there was a billing error, document everything and escalate through support, then your bank or e-wallet provider if needed.
How to request a refund and when chargeback makes sense
Use the support route with a short, specific message. State your purchase date, plan, amount charged, and that your request is within 14 days if applicable. Attach the invoice, card statement line, and cancellation screenshot. If the problem is a billing mistake, say that clearly because MemberPress states it will work with users to resolve billing errors and that may include a refund (memberpress.com).
If support does not solve an unauthorized or continued charge, Philippine users can ask for a chargeback through their bank, card issuer, GCash, or Maya. The local guideline provided says cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related processes. Use chargeback as a last resort, and keep your cancellation confirmation, invoice, and any email trail because evidence is what usually decides the outcome.
Subscription terms that matter before your next renewal date
Auto-renewal, billing cycle, and no free trial
The terms summary is direct on three points. Auto-renewal is on by default, the commitment is annual, and there is no free trial. All subscriptions are billed annually from the registration date, so you are not dealing with a monthly test plan that quietly turns annual later. The paid relationship begins right away (memberpress.com).
For users in the Philippines, this matters because a yearly charge in foreign currency can be large enough to hurt if you forget the renewal date. A Launch renewal at $399.00 (₱22,000) is one thing, but Scale at $999.00 (₱55,000) is a much bigger surprise if you are no longer actively using the plugin.
Law, disputes, and unclear data retention
The contract is governed by United States law according to the terms summary, and disputes are handled through the legal remedies described in those terms (memberpress.com). That does not remove your ability to complain locally in the Philippines about billing or consumer issues, but it does tell you the company wrote its contract under US legal assumptions, not Philippine consumer wording.
Data retention after cancellation is not specified in the terms summary, which is one of the weaker areas for transparency. If your account includes client work, backups, or licensing history, ask support before you cancel and save their answer. A written reply is much more useful later than a vague memory of what you thought would remain accessible.
Memberpress plans, pricing, and whether the annual cost still makes sense
Current plan table
Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
Launch | $399.00 (₱22,000) | Annual | Core tools, content protection, payment integrations |
Growth | $699.00 (₱38,000) | Annual | Launch features, advanced integrations, priority support |
Scale | $999.00 (₱55,000) | Annual | Growth features, automation tools, developer tools |
Which plan costs the most and which users may be overpaying
Scale is the most expensive at about ₱55,000 equivalent per year, while Launch is the least expensive at about ₱22,000. If you only use basic content restriction and one payment setup, Growth or Scale may be overkill. Many cancellations happen not because the plugin is bad, but because the annual price no longer matches the site's actual income.
There is no free trial and no monthly public plan in the verified pricing data, so the commitment starts heavy. That means buyers in the Philippines should treat checkout like a yearly software procurement decision, not a casual app subscription. Exchange rate changes and card issuer fees can also push the final PHP amount above the approximate figures shown here.
Your rights in the Philippines when a software subscription will not cancel cleanly
The local rules that matter for MemberPress
In the Philippines, subscription-related complaints fall mainly under the Consumer Act of the Philippines or RA 7394, with the Department of Trade and Industry as the key consumer authority. The jurisdiction data provided also states that subscriptions should have an easy cancellation mechanism without excessive penalties. For MemberPress, that is relevant because there is no cancellation fee found, but users still report friction in the dashboard and support process.
The same jurisdiction block notes a 7 working day cooling-off period for certain door-to-door and distance sales situations, while many online businesses follow a 7 to 14-day return window as practical policy. MemberPress publishes its own 14-day refund window, so if you are inside that period, use the company policy immediately and keep your local complaint route in reserve if the request is ignored.
How to file a complaint with DTI and when to involve BSP
If MemberPress continues charging after cancellation, start with support and collect proof. Save the cancellation screenshot, your email request, the reply if any, and the statement showing the charge. If support does not fix it, file a complaint with DTI and explain the timeline in simple terms: subscription date, cancellation date, charge date, and amount.
If the issue is an unauthorized card or e-wallet charge, you can also dispute it with your bank, credit card issuer, GCash, or Maya. The local chargeback guidance provided says users typically have up to 60 days from the statement date to dispute a transaction under BSP-related processes. For a consumer complaint, use the DTI website and prepare your screenshots, invoice, and written communication.
- DTI complaint route: Department of Trade and Industry
- State the service name, amount, and charge date
- Attach cancellation proof and statement copy
- If payment dispute is urgent, contact your issuer the same day
What users say about cancelling and getting refunds
Overall verdict from the review sample
Overall rating trend: 0 positive and 5 negative reviews out of 5 unique cancellation-related reviews. Based on the material provided, cancellation is generally described as difficult or frustrating rather than smooth. The recurring themes are refund denial after 14 days, weak support follow-up, and unclear cancellation handling.
That does not automatically mean every MemberPress cancellation fails. It does mean you should approach the process carefully, save proof at every step, and not rely on verbal assumptions. Local issue data also matches that pattern: users report dashboard cancellation difficulty and the lack of live chat as a practical problem.
Recurring themes and source summary
Theme | Frequency | Typical example |
|---|---|---|
Refund denial | 2 reviews | Past 14 days |
Support issues | 2 reviews | No useful reply |
Cancellation friction | 3 reviews | Hard to stop billing |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 | 5 |
- "We wanted to cancel the sale after 24 days, but they refused, citing a maximum of 14 days after purchase" (TrustPilot)
- "I've tried contacting them multiple times to get a refund or see what's going on, with no response" (TrustPilot)
- "Very easy to take your money but not so easy to stop it" (TrustPilot)
- "They would not refund me because I had used the extension on my site" (TrustPilot)
The balanced view is this: MemberPress is feature-rich for WordPress memberships, and that is why businesses buy it. But in this review sample, the cancellation and refund experience scores poorly, so prevention matters more than cleanup.
Documents to prepare before and after the cancellation request
What to save before cancelling
The minimum file set is simple and can save you a lot of stress later. Save a screenshot of the subscription page showing the active plan, the renewal date, and the account email. Also download or archive your latest invoice because support will usually need the purchase reference before discussing cancellation or refund.
- Screenshot of active subscription page
- Invoice or receipt PDF
- Account email and plan name
- Backup of site and plugin settings
What to save for refunds and charge disputes
If you want a refund inside the 14-day window, keep the transaction ID, purchase date, amount charged, and your first cancellation or refund request email. After cancellation, save the confirmation email or status screenshot and monitor the next statement cycle. For card, GCash, or Maya disputes, these records make the difference between a quick reversal and a rejected complaint.
A good habit is to store everything in one folder named with the purchase month and year. If a charge appears later, you can send the entire evidence set to support, your bank, or DTI within minutes instead of hunting through old emails.
Common cancellation mistakes that cost people time and money
Five mistakes that show up again and again
The most common mistake is missing the 14-day refund window. One review in the sample described a cancellation attempt after 24 days and a refusal based on the 14-day policy. If you are unsure about the plugin, test it fast and decide inside 2 weeks, not at the end of the month.
The second mistake is using the wrong channel. If the subscription was started through App Store or Google Play, cancelling only on the MemberPress website may not stop store billing. The third mistake is leaving the page without proof after clicking cancel. If the dashboard is unclear, a screenshot is your safety net.
The fourth mistake is expecting prorated refunds for unused months. The published policy says refunds are only available within the initial 14-day period, not for unused annual time later on. The fifth mistake is waiting for support too close to renewal. With no phone number and no live chat listed, same-day rescue is not guaranteed.
- Missed 14-day deadline: decide early
- Wrong billing channel: cancel where you subscribed
- No screenshot: save proof immediately
- Expected prorated refund: policy does not promise one
- Late support request: send it before renewal week
Side by side cancellation routes for different situations
Comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy if button shows |
App Store (iOS) | Before next billing | No fee found | Medium, store menus |
Google Play (Android) | Before next billing | No fee found | Medium, store menus |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
What this comparison really means
The web account route is the fastest when the cancel link is visible. App Store and Google Play are only relevant if those stores handle your billing. Registered mail is slower but useful if you need an extra documented trail for a dispute.
No single method fits everyone. If your renewal is near, use the direct billing channel immediately and save proof on the same day. If the case turns messy, combine email evidence with statement records and escalate quickly.
What to do right after you cancel
Immediate checks, statement monitoring, and escalation path
Right after cancellation, look for three things: a changed subscription status, a confirmation email, and a record in your screenshots folder. Then set a calendar reminder for 3 days before the original renewal date and another one for the statement closing date. This is the easiest way to catch a continued charge while the dispute window is still fresh.
Monitor your bank, credit card, GCash, or Maya statement for at least one full billing cycle after the expected renewal date. If you see an unauthorized or continued charge, contact the issuer immediately and request a chargeback. The local guidance provided says users typically have up to 60 days from the statement date to dispute a transaction, and DTI can handle consumer complaints under RA 7394.
Alternatives and useful links
If you are leaving because MemberPress feels too expensive or too complex, a few alternatives from the research set are worth a look. Wild Apricot focuses on membership management and community tools, Memberful is built around content monetization and Stripe, and BuddyBoss is a better fit if you want a community-style WordPress site with forums and messaging. ARMember can also be attractive for price-sensitive users because its Pro version starts at $69.00 (₱3,795).
- Official MemberPress website
- Official cancellation help
- Official refund policy
- Official terms
- Department of Trade and Industry
Postal address and when to use it
Physical cancellation address
If you want to send a written notice in addition to online cancellation or email support, use this address:
- 510 South Main Street #B9, Cedar City, UT 84720, United States
This should be treated as a backup documentation route, especially if you are close to renewal or already in dispute over a charge. Online account cancellation and email support are still the faster channels.
Best use of the mailing route
Postal cancellation makes the most sense when you need another layer of proof, such as a dispute file for your bank or a complaint to DTI. Send a short letter with your account email, invoice number, cancellation date, and a request to stop auto-renewal. Keep the mailing receipt and a copy of the letter.
If your renewal date is only a few days away, do not rely on mail alone. Use the dashboard, email support the same day, and monitor your payment account closely until the next billing date has passed.
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Written by Gabriel Castillo
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.
FAQ
Before canceling your Memberpress subscription, log into your account to confirm your next renewal date, take a screenshot of your current plan and billing date, and back up any important WordPress data, as Memberpress does not clearly state data retention terms.
To cancel your Memberpress subscription online, log into your account, navigate to the Subscriptions tab, find your active plan, click the Cancel link, and follow the confirmation steps. Ensure you capture a screenshot of the confirmation.
If you subscribed to Memberpress through the App Store or Google Play, you must cancel your subscription there. For Apple, go to your profile in the App Store, select Subscriptions, find Memberpress, and tap Cancel Subscription. For Android, open Google Play, go to Payments and subscriptions, find Memberpress, and cancel.
After you cancel your Memberpress subscription, your access will typically continue until the end of the paid term, so you can still use the service until that date.
If you have trouble canceling your Memberpress subscription through the dashboard, refresh the page, try a different browser, and ensure you are logged into the billing account that purchased the plan. If issues persist, consider contacting support via email or postal mail.