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Cancellation Moonly: Easy Method
What is Moonly
What you are actually subscribing to
Moonly is a subscription app focused on moon phases, rituals, affirmations, runes, meditation, and astrology-style guidance. The service is described as a lunar insights app, and the available support contact points are the website form and email at [email protected].
The business model is recurring billing. Moonly’s terms say subscriptions renew automatically for the same period unless you cancel before the current cycle ends, and free trials can turn into paid plans automatically if you do not stop them in time (moonly.app/terms).
Who runs it and how it works in the Philippines
The service is linked to Cosmic Vibrations, Inc., with operations mentioned in Portugal, while no Philippine office is publicly listed in the data provided. For users in the Philippines, that matters because support options are limited to online channels, and there is no published local hotline.
Here’s the thing: that setup can feel frustrating when you want a fast cancellation or refund. Local users often get stuck because the cancellation route depends on where they subscribed, such as the website, App Store, or Google Play, and Moonly does not present one single universal cancel button for every billing route.
Main paid features and subscription setup
Users usually pay for access to premium moon calendar tools, daily rituals, affirmations, rune content, meditation, sounds, and articles. Based on the plan list available as of March 20, 2026, Moonly offers weekly, monthly, and annual recurring plans, with prices originally shown in US dollars and converted to Philippine pesos.
No minimum lock-in period is specified in the terms. You can cancel at any time, but cancellation only stops future renewals. If you forget your billing date, the subscription can renew automatically, and Moonly’s terms also say there are generally no refunds for unused time after cancellation (moonly.app/terms).
Availability, payment behavior, and practical heads up for Philippine users
Moonly appears to be available through direct account billing and through App Store and Google Play subscription systems. That means Philippine users may be billed through Apple, Google, or another payment platform such as Stripe or Paddle, depending on where the purchase happened (moonly.app/terms).
The truth is, Moonly’s cancellation process is more complicated than it should be because the correct method depends on the original payment channel. If you cancel in the wrong place, you can still get charged on the next cycle, which is one of the most common pain points for subscription apps in the Philippines.
How to cancel Moonly without getting charged again
Checks to do before you tap cancel
Many users get annoyed when they think they canceled but a new charge still appears. Before doing anything, open your Moonly account and your bank, GCash, Maya, Apple, or Google billing history so you can confirm the exact source of the charge and the next billing date.
Take screenshots of your current plan name, renewal date, and the screen that shows whether the subscription is active. Save any invoice, transaction ID, or email receipt because those details become very useful if you need to ask for a refund or dispute a continued charge later.
- Screenshot your active plan and renewal date
- Check whether you subscribed on web, App Store, or Google Play
- Save your payment receipt or transaction ID
- Export or save anything important because data retention after cancellation is not clearly explained in the terms
Cancel through your Moonly account on the web
If you subscribed directly with Moonly, the terms give a clear click path. Log in to your Moonly account, go to account settings, select Manage Subscription, then click Cancel Subscription (moonly.app/terms).
After you do that, look for a final confirmation screen or email. If no email arrives within a short time, go to the support page at Moonly contact page and send a message the same day with your account email, billing amount, and cancellation date.
- Log in to your Moonly account
- Open Account Settings
- Select Manage Subscription
- Tap or click Cancel Subscription
- Save the confirmation screen
Cancel on iPhone or iPad through App Store
If your billing is handled by Apple, cancellation must be done in your Apple subscriptions menu. Open Settings on your iPhone or iPad, tap your name, tap Subscriptions, select Moonly, then tap Cancel Subscription (moonly.app/terms).
This route often gives the best proof because Apple shows the subscription status directly in your account. Take a screenshot after cancellation that shows the end date or inactive status, especially if you are close to the renewal date or a free trial deadline.
- Open Settings
- Tap your name
- Tap Subscriptions
- Select Moonly
- Tap Cancel Subscription
Cancel on Android through Google Play
If you signed up through Google Play, open the Google Play Store app, tap the menu icon, choose Subscriptions, select Moonly, and tap Cancel Subscription (moonly.app/terms). On newer Android versions, the path can also appear under profile picture, then Payments and subscriptions, then Subscriptions.
Take note of the exact date and time you canceled. Free trial cancellations may take at least 24 hours to process according to the terms, so waiting until the final evening is risky if you want to avoid the first paid charge (moonly.app/terms).
- Open Google Play Store
- Open the menu or profile area
- Tap Subscriptions
- Select Moonly
- Tap Cancel Subscription
Email, website form, and postal option
Moonly does not list a public phone number, and support hours are not specified. The practical contact options are the website form at Moonly support and the email address [email protected].
If you want an extra paper trail, you can send a written cancellation notice to the available postal address. Some users now use certified digital letter services such as Postclic instead of traditional registered mail because they provide timestamped proof of sending and receipt, but for Moonly this should be a backup option, not your only step.
The available physical address found in the research is:
- Fabrieksweg 32A, 5683 PP, Best, The Netherlands
Use the address only as an additional record. Your fastest cancellation path is still the same billing channel used for the original purchase.
After you cancel: access, renewal, and your account
How long your access usually stays active
Moonly’s terms support cancellation at any time, but they do not promise a prorated refund for unused days. In practice, that usually means your paid access continues until the end of the current billing period, then stops renewing after that date.
For example, if your monthly plan renews every 28th and you cancel on March 20, you would normally keep premium access until March 28, then lose access on the next cycle. If your subscription came through Apple or Google, the end date is often shown inside that store account.
What happens if you do nothing
If you do not cancel, the subscription renews automatically for the same term as your original purchase. That applies to weekly, monthly, and annual plans, and it also applies to free trials that convert into paid subscriptions after the trial ends (moonly.app/terms).
Just a reminder: the terms say you must cancel before the free trial, subscription period, or renewal expires. If you wait too long, the next charge can post even if you intended to stop the service.
What happens to your data
Moonly’s terms do not clearly explain data retention after cancellation. That means there is no published promise on how long your account data, preferences, or usage history stay stored after you stop paying.
Because of that gap, save anything you care about before canceling. If you use the app for ritual notes, saved content, or progress tracking, make screenshots or manual notes before your paid access ends.
Moonly refund policy and what actually works if you were billed
What the refund rules say
Moonly’s terms are strict on refunds. The stated policy says no refunds are provided after cancellation, except in special circumstances decided case by case by Cosmic Vibration Inc., and no refunds are provided for unused periods after cancellation (moonly.app/terms).
That means if you cancel halfway through a monthly or annual period, you should not expect money back for the remaining days. For most users, the realistic goal is stopping the next renewal, not getting a prorated refund for time you did not use.
Billing errors and platform-based refunds
For billing errors, Moonly points users to the terms of the payment platform used for the transaction, such as Apple iTunes or Google Play (moonly.app/terms). In plain language, if the wrong charge came through Apple, ask Apple. If it came through Google Play, use Google’s refund route first.
If the charge came from a card, GCash, Maya, or another direct processor linked to Moonly, send a support request with your transaction amount, date, and account email. Include your cancellation screenshot because that is the strongest proof if the billing continued after you stopped the plan.
How to request a refund step by step
Start with the billing channel that processed the payment. If it was direct web billing, contact Moonly through the contact form or [email protected] and explain the issue in one short message with the amount and date.
- State your account email
- State the charge date and amount
- Attach cancellation proof
- Attach the receipt or statement screenshot
- Ask clearly whether the charge can be reversed as a billing error
Success rates for goodwill refunds are likely limited because the terms are not consumer-friendly on unused time. Refund requests are strongest when you have a duplicate charge, a charge after cancellation, or an unauthorized payment.
Chargeback in the Philippines
If Moonly, Apple, or Google does not resolve a continued or unauthorized charge, Philippine users can escalate through their bank, credit card issuer, GCash, or Maya. Under BSP dispute rules, cardholders typically have up to 60 days from the statement date to challenge a transaction, so do not wait too long.
You can also file a consumer complaint with the DTI under the Consumer Act or RA 7394 if the issue involves misleading subscription handling. For chargebacks, attach screenshots of your cancellation confirmation, your statement, and any support emails showing that you tried to resolve the issue directly.
Moonly subscription terms that matter before the next billing date
Auto-renewal and commitment length
The terms say subscriptions renew automatically for the same subscription period and terms as originally purchased (moonly.app/terms). No minimum commitment period is specified, so the plan is recurring but not locked into a fixed multi-month contract.
That is good news if you only want to stop future billing. It also means the burden is on you to cancel before renewal, because the system is designed to continue charging until you actively switch it off.
Free trial conversion and timing risk
Moonly says free trials are offered at its discretion, may be withdrawn at any time, and convert automatically into paid subscriptions unless canceled before the end of the trial period (moonly.app/terms). The terms also say cancellation of a free trial may take at least 24 hours to process.
That 24-hour note is the big trap to watch. If your trial ends on Friday, cancel at least a day earlier, not on the last night, because a delayed processing window can still lead to the first paid charge.
What the terms do not explain clearly
The terms do not specify a cooling-off period, withdrawal right, applicable law, dispute resolution path, or data retention after cancellation. For users in the Philippines, that means you may need to rely on general consumer protection channels such as DTI or your payment provider if something goes wrong.
When terms are this thin on dispute handling, your own screenshots matter even more. Save proof at every step because the support setup is limited and there is no published hotline to call.
Moonly plans and pricing in the Philippines
Current recurring plans
Plan | Price (USD / PHP) | Period |
|---|---|---|
Monthly Subscription | $9.99 (₱10)* | Monthly |
Monthly Subscription Promo | $8.99 (₱9)* | Monthly |
Monthly PRO Subscription | $5.99 (₱6)* | Monthly |
Weekly Subscription | $4.99 (₱5)* | Weekly |
Annual Pro Subscription | $44.99 (₱45)* | Annual |
Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website for exact local prices.
Which plan costs the most and least
Using the verified pricing data provided, the Annual Pro Subscription at $44.99 (₱45)* is the highest total recurring charge, while the Weekly Subscription at $4.99 (₱5)* is the lowest single billing amount. The monthly plans sit between those two points.
There is a data inconsistency in the provided PHP conversions because the raw pricing notes also mention a March 20, 2026 exchange rate of about 1 USD = 56 PHP. In real Philippine billing, your card or wallet may therefore show a much higher peso amount than the simplified converted figures in the source data.
Billing notes and value check
No cancellation fee or early termination fee was found in the terms. That is the good part. The less friendly part is that canceling does not unlock refunds for unused time, so annual plans carry more risk if you are still testing whether you actually use the app every week.
If you are trying to avoid overpaying, the safer approach is usually monthly over annual unless you are certain you want the service long term. Weekly plans can also become expensive over time if you forget about auto-renewal and let them run for several cycles.
Your rights in the Philippines when a Moonly charge will not stop
Laws that matter for subscription disputes
In the Philippines, the main law to know is the Consumer Act of the Philippines or RA 7394. For online subscription issues such as unclear cancellation, continued billing, or delayed response, DTI is the usual consumer agency people turn to.
Moonly’s terms do not clearly state a cooling-off period or withdrawal right. That does not remove your general right to complain about misleading or unfair subscription handling, especially if the app kept charging after you canceled or if the billing presentation was confusing.
Cooling-off and withdrawal in practical terms
For door-to-door or direct sales, Philippine consumers can have a 7 working day cooling-off period. For online purchases, there is no universal statutory cooling-off rule that automatically covers every digital subscription in the same way, which is why app subscriptions can get messy.
For Moonly specifically, do not assume you have a guaranteed 7 day no-questions-asked digital cancellation refund. If you are still inside a free trial, your best protection is canceling before the trial ends. If you were already charged, your strongest arguments are billing error, unauthorized charge, or misleading renewal handling.
How to complain if support does not resolve it
Start with Moonly support and keep a copy of your message. If there is no useful response and a charge remains, contact your bank, card issuer, GCash, or Maya to dispute the transaction, then prepare a DTI complaint if the merchant handling looks unfair or deceptive.
- Collect your cancellation screenshot
- Collect the receipt and statement entry
- Collect any email exchange with support
- File a complaint with DTI and a dispute with your payment provider if billing continues
Useful Philippine authorities
For consumer complaints, the practical authority is DTI. For card or e-wallet disputes, BSP rules are relevant because banks and regulated payment issuers handle charge disputes under those frameworks.
Use DTI for the consumer complaint side and your bank or wallet provider for the money recovery side. That two-track approach is often faster than waiting for a long email exchange with an app support desk that has no public phone line.
What users say about Moonly-style cancellation problems
Overall verdict from the available review set
The review sample provided is clearly negative: 0 positive and 5 negative out of 5 unique reviews. Based on that limited set, the cancellation and refund experience looks difficult rather than smooth, especially when users are trying to trace charges or reach support.
The recurring local pain points match that pattern: difficulty contacting customer support and an unclear cancellation process. To be fair, these reviews appear to mix Moonly and similarly named services, so they should be read as warning signals about billing frustration, not as a perfect scientific scorecard for every Moonly user.
Recurring themes table
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 2 of 5 | Unexpected continued billing |
Refund problem | 2 of 5 | Refund delayed or denied |
Hard to cancel | 1 of 5 | Confusing cancellation path |
Sources summary table
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1 out of 5 | 5 reviews |
Individual user reports
- "I have just discovered I have unknowingly paid out £1500 [about ₱109,500] potentially to Moona via a convoluted chain." (TrustPilot)
- "They made it nearly impossible to cancel the appointment and even when I was able to cancel it ahead of time, they still sent a bill for a late cancellation." (TrustPilot)
- "Left a message online to get a refund and will track down a refund hopefully via my credit card company." (TrustPilot)
- "The Fraud Team From My Bank Investigated MOONA and I got a full refund from my bank." (TrustPilot)
- "Instead of refunding total amount, said to keep and I would get 70% refund." (TrustPilot)
Because only negative reviews were provided, the balanced takeaway is this: app subscriptions like Moonly can still be useful for people who genuinely want moon tracking and ritual content, but the admin side deserves caution. Save every receipt and cancel earlier than you think you need to.
Documents to save before and after you cancel
Before cancellation
Prepare a small evidence folder before touching the cancel button. This saves time if the subscription renews again or if you later need DTI, BSP, your card issuer, GCash, or Maya to review the case.
- Screenshot of the active Moonly plan
- Screenshot of the next billing date
- Receipt from Apple, Google, or direct billing
- Account email used for the subscription
For a refund or billing dispute
If you were charged after canceling, collect the exact peso amount, statement date, and payment reference. A short timeline also helps, such as canceled on March 20, charged on March 21, contacted support on March 21.
- Transaction ID or order number
- Bank or wallet statement screenshot
- Cancellation confirmation email or screenshot
- Copy of your support message
After cancellation
Do not close the app and forget about it. Save the final status page that shows canceled, expires on, or inactive, then set a calendar reminder for one day before and three days after the next expected billing date.
That simple reminder catches most continued billing issues early, while your dispute window is still fresh and your evidence is easy to gather.
Common Moonly cancellation mistakes that cause extra charges
Using the wrong cancellation channel
A very common mistake is canceling on the website when the subscription was actually purchased through App Store or Google Play. In that case, the store subscription can stay active and keep billing even though you thought the account itself was canceled.
Solution: match the cancellation route to the original payment route. If the receipt came from Apple or Google, cancel there, not only inside Moonly.
Waiting until the last day of a free trial
Moonly’s terms say free trial cancellation may take at least 24 hours to process. If your trial expires tonight and you try to cancel at the last minute, the first paid charge may still go through (moonly.app/terms).
Solution: cancel at least one day early. For Philippine users dealing with time zone confusion or card posting delays, two days early is even safer.
Expecting a prorated refund after canceling
Many users assume that if they cancel halfway through a monthly or annual plan, they will get money back for the unused days. Moonly’s terms say no refunds are provided for unused periods after cancellation, so that expectation usually ends badly (moonly.app/terms).
Solution: cancel to stop the next renewal, then use the remaining paid period while you still have access. Only push for a refund when there is a billing error or unauthorized charge.
Not saving proof of cancellation
Support channels are limited and there is no published phone number, which makes screenshots much more important. If a charge appears after cancellation and you have no proof, resolving the dispute takes longer with your bank or wallet provider.
Solution: save the confirmation screen, confirmation email, and account status page immediately. One screenshot can save you hours later.
Ignoring small weekly charges
Weekly plans can slip under the radar because the amount looks small on one statement. After several cycles, those small charges can add up, especially if you forgot you started a trial or switched phones.
Solution: review your statements every week if you use many app subscriptions. Search for Moonly, Apple, Google, Paddle, or Stripe-related entries tied to the original signup period.
Quick comparison of Moonly cancellation methods
Methods at a glance
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | 5-10 business days | No fee found | Higher but strong proof |
Google Play (Android) | Before next billing | No fee found | Moderate |
Key takeaway
No cancellation fee or early termination fee was found. The real issue is not cost but process: you need to use the correct billing channel and cancel before the next renewal or at least 24 hours before a free trial ends.
If you want the cleanest record, store-based cancellation often gives stronger on-screen proof. If your subscription is direct, the website account route is the shortest path, followed by a support message for backup.
What to do after canceling Moonly
Immediate follow-up steps
Right after cancellation, check whether the account now shows an end date or inactive status. Take a screenshot, save any email confirmation, and put a reminder in your phone for the next billing date plus three extra days.
That reminder matters because some users only notice a continued charge weeks later. In the Philippines, earlier action makes chargebacks and support disputes much easier to win.
Monitor your statement and dispute fast if needed
Watch your card, GCash, or Maya statement for at least one full billing cycle after cancellation. If a new charge appears, contact the payment provider immediately and mention that you already canceled, then attach your proof.
Under BSP-related dispute practice, cardholders typically have up to 60 days from the statement date to contest a transaction. DTI can handle the consumer complaint side under RA 7394 if the billing issue points to unfair or unclear subscription handling.
Alternatives and useful links
The alternative data available here is not a close feature match to Moonly. Mooni is a mattress brand priced around ₱50,000 to ₱70,000, and SurveySensum is a customer experience platform, so neither is a practical lunar app substitute. In short, if you cancel Moonly, you may simply want to switch to a non-subscription moon calendar app instead.
Moonly cancellation address and online process
Physical address available in the research
No Philippine cancellation office was found in the provided data. The only physical address available in the research is:
- Fabrieksweg 32A, 5683 PP, Best, The Netherlands
This address appears in the service context notes, but the guide should be honest here: Moonly is mainly an online subscription service, so cancellation is normally done through your account, App Store, Google Play, email, or the website form.
Best practical use of the address
Use the postal address only if you want an extra written record or if support is unresponsive. For actual speed, the online route is better because the terms specifically describe web, App Store, and Google Play cancellation steps (moonly.app/terms).
If you are in the Philippines and the goal is simply to stop the next charge, do not wait for postal delivery. Cancel in the billing channel today, save proof, and monitor your next statement closely.
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Written by Sofia Lim
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
Before canceling, check your Moonly account for your active plan and renewal date, and save any payment receipts or transaction IDs. This information will help if you need to dispute any unexpected charges.
To cancel your Moonly subscription through the App Store, go to Settings on your iPhone or iPad, tap your name, select Subscriptions, choose Moonly, and then tap Cancel Subscription. Make sure to take a screenshot of the cancellation confirmation.
If you subscribed via Google Play, open the Google Play Store app, tap the menu icon, select Subscriptions, find Moonly, and tap Cancel Subscription. Keep a record of the cancellation date for your reference.
Yes, you can cancel your Moonly subscription by sending a written request via email or registered postal mail. Make sure to include your account details and keep proof of your cancellation request.
After canceling your Moonly subscription, you will retain access until the end of your current billing cycle. If you need further assistance, contact Moonly support through their website form or email at [email protected].