Cancellation My Scans: Easy Method

What is My Scans

What the service does and who it is for

My Scans is a document scanning and file management app built for people who want to turn paper documents into PDFs from a phone or tablet. Its App Store listing for the Philippines shows it as an iOS scanner app with PDF creation and sharing features, while the company terms page is published at My Scans terms page. Public source material does not clearly state a founding year, total user count, or a detailed parent company profile, so those points are still unclear.

For users in the Philippines, the practical issue is simple: My Scans behaves like a paid software subscription, but the cancellation details are not clearly spelled out on the official terms page. That is exactly why many people get frustrated after signing up. Some users say they struggled to find a proper cancel button, and some reported continued charges after they thought the subscription was already closed.

Main features people usually pay for

The paid value is tied to mobile scanning, document organization, PDF export, and OCR style text recognition. Based on the service context and similar scanner apps, users generally pay for cleaner scans, extra storage or management tools, and advanced export features instead of just basic image capture. In plain terms, you are paying for convenience and speed, not only for taking a picture of a page.

Local user complaints also mention OCR accuracy issues, especially with handwritten text and poor quality images. That matters when you are deciding whether to keep paying. If the app is not reading handwritten notes well enough, a monthly charge can feel hard to justify, especially when free options such as Adobe Scan or Microsoft Office Lens already cover basic scanning needs.

How My Scans appears to work in the Philippines

The app is available to users in the Philippines through the App Store page for the country, but official public information is thin on local billing rules, Tagalog support, and local payment methods such as GCash or Maya. The pricing information available in research is based on comparable scanner app subscription data published in USD, then converted to Philippine peso. That means you should treat all peso figures below as working estimates, not as a final checkout amount.

Here is the thing: My Scans does not clearly publish enough subscription detail on its terms page about auto-renewal, free trials, or commitment length. So if you subscribed quickly through an app screen, you may have agreed to recurring billing without seeing a very clear explanation. That is why it is smart to verify whether your payment is handled by Apple, Google Play, or directly by the service before you do anything else.

How to cancel My Scans without getting charged again

Checks to do before you tap anything

Many My Scans users get stuck because they cancel too late or they cancel in the wrong place. Before you start, open the app and take a screenshot of your current plan, your account email, and any billing screen you can find. Also check your next billing date in Apple subscriptions, Google Play subscriptions, or your card statement. If the charge is due tomorrow, cancel today and save proof today.

Save the files you need before closing anything. Public terms data does not explain what happens to stored documents after cancellation, so do not assume your scans will stay available forever. Export important PDFs to your phone, cloud storage, or email. If you use the app for receipts, IDs, invoices, or school papers, download them now rather than after access changes.

Cancel through the app account or web support route

Research did not find a verified step by step click path on the official My Scans terms page, and that is a problem in itself. Users have reported difficulty canceling inside the app interface and in some cases needing direct support contact for account closure. So the most realistic account route is this: open My Scans, look for Settings, Account, Subscription, Manage Plan, or Restore Purchases, and confirm whether the app redirects you to Apple or Google billing. If you see no cancel control, move to support immediately.

There is a support page available at support help page, but this link does not appear to be a dedicated My Scans cancellation guide. Because direct official My Scans cancellation instructions were not found, your best practical move is to email support and ask for written confirmation that recurring billing has been stopped. In your message, include your account email, transaction date, amount charged, device used, and the last four digits of the payment method if relevant.

• Open My Scans and look for Settings or Account.
• Open any section labeled Subscription, Premium, Billing, or Manage.
• If the app sends you to Apple or Google Play, cancel there instead of waiting for email support.
• If there is no cancel button, send a support email the same day.
• Ask for a written confirmation with the effective cancellation date.

Cancel by App Store on iPhone or iPad

If you subscribed on iOS, the actual recurring charge is often managed by Apple, not by the app developer. In that case, deleting the app does nothing. On an iPhone in the Philippines, go to Settings, tap your Apple ID name, tap Subscriptions, find My Scans, then tap Cancel Subscription. The App Store listing for the Philippines is here: My Scans on the App Store Philippines.

Take a screenshot after cancellation because continued billing complaints are a recurring theme in user reviews. You should also keep the Apple email receipt that shows the subscription and the date you turned it off. If My Scans does not appear in your Apple subscriptions list, that usually means the charge did not come through Apple, so you need to check Google Play or your direct card statement next.

Cancel by email, phone, or registered mail

The support details found in research list the email address as [email protected], a phone number at 800-624-5866, and support hours as 24/7. Live chat was not found. If email is your route, use a subject line such as “Cancel My Scans subscription and stop auto-renewal” so the request is clear. In the body, include the exact amount, such as ₱599 if that is what appeared on your statement, plus the transaction date and a screenshot.

If you want stronger proof, you can also send a cancellation letter to the physical address listed for the service. A registered letter is slower, usually around 5 to 10 business days, but it gives you a paper trail. Some consumers now use digital registered delivery services such as Postclic, which provide timestamped proof of sending, receipt, and opening with cryptographic verification. That can be useful if you later need to show DTI or your bank that you sent a formal cancellation notice.

Use the phone route only as a follow up, not as your only proof. If you call 800-624-5866, note the date, time, name of the agent, and any case number. If the agent promises to cancel, ask them to send an email confirmation before you end the call.

What changes after you cancel and what still stays active

Your access usually runs until the end of the paid period

Because the public terms page does not clearly describe the post-cancellation timeline, the safest assumption is the standard app subscription model: you keep premium access until the end of the current billing cycle, then the next renewal should stop. For example, if you paid on March 10 and cancel on March 15, access usually continues until April 10, while the renewal after April 10 should not happen. You need your own cancellation proof because this exact rule is not clearly published on the terms page.

Do not rely on app deletion as proof of anything. If the billing is tied to Apple, Google Play, or a direct card token, the subscription can continue even if the app is gone from your phone. This is one of the most common mistakes with scanner apps and small SaaS services.

Auto-renewal and data handling are not clearly explained

The official terms data available for My Scans does not clearly state the auto-renewal clause, commitment duration, free trial details, or data retention after cancellation. The truth is, that lack of detail makes cancellation riskier for users because you cannot easily confirm what the company will do with your account after the paid period ends. Export your scans before cancellation and also after cancellation if access still remains until the end of the month.

If you do not cancel before the next billing date, the safest assumption is that the subscription renews and charges again. That is consistent with how app subscriptions usually work on iOS and Android. Set a reminder at least 3 days before your next billing date so you have enough time to cancel and collect screenshots.

Refunds for My Scans: what is known, what is missing, and what to do

The published refund policy is not clear

Research did not find a clear general refund policy on the My Scans terms page. It also did not find clear wording for refunds on unused time, billing errors, or mistaken renewals. That means you should not expect an automatic prorated refund after canceling. In real life, unclear refund rules usually lead to delays, denials, or support silence, and several user reviews point in that direction.

Many users in the Philippines get upset at this stage because they cancel, think the matter is done, then see another charge or fail to get a response. If you were billed after you canceled, treat it as a billing dispute and gather proof immediately. Save the cancellation screenshot, support emails, receipts, and card statement entry with the exact peso amount.

Your rights in the Philippines when a charge looks wrong

For Philippine consumers, online subscription problems are generally covered by the Consumer Act of the Philippines, or RA 7394, and the E-Commerce Act, or RA 8792. There is no universal cooling off period for all online subscriptions, but misleading charges and poor disclosure can still be challenged through DTI. If the charge was unauthorized or continued after cancellation, you can also dispute it with your bank, card issuer, GCash, or Maya.

For card disputes, BSP rules commonly give cardholders up to 60 days from the statement date to question a transaction. That deadline matters. If you wait too long, your bank may reject the chargeback request even if your complaint is valid.

How to request a refund step by step

Start with the billing channel that actually processed the payment. If you paid through Apple, request cancellation there and pursue any refund request through Apple account support. If the charge was direct to your card or wallet, email [email protected] with your receipt, amount, and cancellation proof, then ask for both a refund and written confirmation that future billing has been disabled.

• Write down the transaction date and amount, such as ₱599.
• Attach a screenshot of the cancellation confirmation or your email request.
• Ask for a response deadline, such as 5 business days.
• If no reply arrives, dispute the charge with your bank, GCash, Maya, or card issuer.
• If the issue continues, file a complaint with DTI and include all screenshots.

Chargeback and payment channel options

Chargeback is a last resort, but several My Scans user reviews describe situations where that became necessary. If your card was charged after cancellation or without clear consent, contact your bank and say the transaction is unauthorized or a continued recurring charge after cancellation. Submit screenshots, support emails, and your statement entry. For Philippine users, that evidence can make the difference between a denied and approved dispute.

If the payment came from GCash or Maya, use the in-app dispute or help process and attach the same documents. For DTI complaints under RA 7394, present a clean timeline: date subscribed, date canceled, date charged again, amount, and your attempts to contact support. That format is easier for both the merchant and the regulator to review.

My Scans plans and pricing in Philippine peso

Current plan list based on available pricing data

Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP. Check the official website or app checkout screen for the exact local price in the Philippines.

Which plan costs the most and whether it is worth it

Based on the available data, Lite at $4.99 (₱282) is the least expensive monthly plan, Standard at $9.99 (₱564) sits in the middle, and Pro at $24.99 (₱1,412) is the most expensive. There is no verified annual pricing in the research data, so there is no confirmed annual discount to calculate. If you are paying more than about ₱500 a month for basic scanning, you should compare that cost with free alternatives before renewing.

My quick read is practical: if you only scan receipts, school documents, and IDs a few times a month, even Lite may be more than you need. If you rely on OCR and document organization every day, a paid plan can make sense, but only if the cancellation and support experience feels reliable. The published information around My Scans does not make that easy.

Your consumer rights in the Philippines if My Scans keeps charging

The laws that matter for subscription disputes

In the Philippines, the key laws are the Consumer Act of the Philippines, or RA 7394, and the E-Commerce Act, or RA 8792. For My Scans users, these laws matter when charges are unclear, consent is disputed, or support does not respond properly. If the app charged you after cancellation or did not clearly disclose recurring billing, you can raise a complaint as a consumer transaction issue.

For direct sales, Philippine rules recognize a 7 working day cooling off period in specific door to door situations. For online subscriptions, there is no universal cooling off period that automatically applies to every app purchase. So for My Scans, your strongest argument is usually not “I changed my mind,” but “the billing was not properly disclosed,” “the charge continued after cancellation,” or “the service failed to stop recurring payment.”

How to complain to DTI or dispute through BSP channels

If My Scans support does not solve the issue, prepare a short complaint file with your full name, email used for the account, dates of subscription and cancellation, charge amounts, and screenshots. Then submit the complaint to DTI, which handles consumer matters under RA 7394. If the issue is a card or wallet charge, file a dispute with your bank or e-wallet provider as soon as possible, ideally well within the 60 day period counted from the statement date.

If your bank refuses to help or the payment dispute process stalls, you can also escalate to the Bangko Sentral ng Pilipinas for regulated payment concerns. In practice, most cases move faster when your evidence is complete. A screenshot of the canceled status, a support email, and the exact card statement line are more persuasive than a general complaint without dates.

Useful Philippine contacts and what to send them

For DTI, focus on your consumer complaint timeline and attach your files in chronological order. For BSP related payment complaints, focus on the unauthorized or continued billing issue and the steps you already took with the merchant and your bank. Mention exact amounts such as ₱599, exact dates, and whether the payment went through Apple, a bank card, GCash, or Maya.

• Consumer Act of the Philippines: RA 7394
• E-Commerce Act: RA 8792
• Dispute window often used by card issuers: within 60 days from statement date
• Best evidence: cancellation screenshot, statement entry, support email trail

What customers say about canceling My Scans

Overall verdict from the available reviews

Based on the review data provided, cancellation looks difficult, not easy. The overall sentiment is 0 positive and 5 negative out of 5 unique reviews, with the strongest pattern being charges that continued after users believed they had canceled. Local issue data also says some users could not cancel through the app interface and had to contact support for account closure, which lines up with those reviews.

To stay balanced, scanner apps like My Scans can still be useful for quick PDF creation and OCR on mobile, and that convenience is why people sign up in the first place. But on cancellation specifically, the published review sample is clearly negative. If your priority is smooth billing control, take extra care with screenshots and billing channel checks.

Recurring themes in user feedback

Individual review snapshots

• "They took the money, but didn’t fulfil the scan, they then refunded through Klarna, but didn’t close the account and took another payment and still trying to take another, they say they will sort it and they don’t" (TrustPilot)
• "I cancelled my account in 2022 and they kept charging me and never responded to any of my support emails. I had to tell my bank to block their charges." (TrustPilot)
• "Worst company in this sector of the galaxy. Cancelled the service 11 months ago. Monthly billing continues." (TrustPilot)
• "I tried this app once and paid ₱1 for a single edit. However, I was surprised to be charged ₱599 afterward without my consent." (TrustPilot)
• "They deducted from my account without any permission or any notice!! They said it's just 1 peso but on the latter part they will deduct you 599 pesos! No refund or cancellation button." (TrustPilot)

Documents and proof to prepare before and after you cancel

What to save before cancellation

You will save time if you prepare your evidence before contacting support. Start with a screenshot of your plan page, the email address tied to the account, and the latest billing screen. Add the next billing date if you can see it in Apple subscriptions or your payment history. If the app contains important scans, export them as PDFs before you cancel because no clear data retention rule was found on the terms page.

This matters because many disputes fail for a simple reason: the user knows they canceled, but cannot prove when or how. A screenshot with the date visible is better than a memory. If you are dealing with a ₱599 renewal or any other amount, include the exact peso charge in your records.

What to keep for refunds, complaints, and bank disputes

For a refund request or chargeback, save the transaction ID, statement screenshot, receipt email, and all support messages. If you called 800-624-5866, write down the date, time, and case number. If you emailed [email protected], save both the sent message and any reply. That email chain can become your best evidence if you need to talk to DTI or your bank.

After cancellation, keep the confirmation screenshot for at least 3 billing cycles. That may sound long, but review complaints about repeated charges make it a sensible habit. Also set a calendar reminder for the next statement date so you can spot any new deduction fast.

Common mistakes that lead to extra charges

Canceling in the wrong place

The biggest mistake is assuming the app itself handles the subscription when the payment actually runs through Apple. If you subscribed on iPhone and only emailed support without canceling inside Apple subscriptions, the renewal may continue. A safe rule is to check Apple first on iOS, then check your card statement, then contact support if the subscription is still unclear.

A real world example from scanner apps is simple: someone deletes the app after one use and expects billing to stop. A month later, another charge appears. Deleting the app never cancels an App Store subscription by itself.

Waiting until the billing date

Some users wait for the last day and then run into a support delay, a failed login, or a missing cancel button. If your renewal is on the 28th, do not start on the 28th. Start at least 3 days earlier, take screenshots, and send your email before the charge posts. That timing gives you better evidence if you later need a refund request or chargeback.

User complaints about ongoing billing show why this matters. If the app or support process is not smooth, leaving cancellation to the final hours is risky. Early action is your best protection.

Expecting an automatic refund for unused days

No clear prorated refund policy was found for My Scans, so do not assume you will get money back for the rest of the month after canceling. If you cancel on day 2 of a monthly cycle, access may stop at the next renewal date, but a partial refund is not clearly promised. That is frustrating, but it is better to know this before you submit your request.

If a charge was unauthorized or happened after cancellation, that is different. In that case, frame the issue as a billing error or continued charge, not as a simple change of mind. Banks and DTI take that kind of complaint more seriously.

Failing to keep confirmation proof

Another common mistake is trusting a support promise without getting written proof. If an agent says the plan is canceled, ask for an email confirmation. Reviews in the data include cases where users said billing continued even after they believed cancellation had been completed.

The fix is easy: save one screenshot after every important step. Keep the cancel screen, the support email, and the next bank statement. If you later dispute a ₱599 charge, this small habit can save a lot of back and forth.

A quick comparison of My Scans cancellation methods

Side by side table

What this table really means in practice

The fastest routes are usually the account screen or the app store billing page, but only if you are using the correct billing channel. Registered mail is slower, yet it gives stronger proof if a dispute later happens. No cancellation fee was found in the terms data, and no early termination fee was identified either.

For most people in the Philippines, the practical order is simple: check Apple or Google billing, then email support, then use bank dispute or DTI if charges continue. That sequence is faster than going straight into a formal complaint, but it still gives you a proper paper trail.

What to do after canceling My Scans

Your next checks in the first 24 hours

Right after canceling, confirm the status in the same billing channel you used. If it was Apple, reopen Subscriptions and make sure My Scans shows an end date instead of an active renewal. Save that screen. Also search your email for any message confirming cancellation. If you contacted support by email, keep the sent copy and any reply in one folder.

Then set two reminders: one for the next billing date and another for your next card or e-wallet statement. If a new charge appears after cancellation, act quickly. In the Philippines, cardholders often have up to 60 days from the statement date to dispute a transaction through the bank or card issuer under BSP related processes.

How long to monitor your payment method

Monitor your bank, credit card, GCash, or Maya account for at least 2 to 3 billing cycles. That may feel excessive, but the negative review pattern for My Scans includes claims of repeat charges after cancellation. If you spot any new charge, contact the payment provider on the same day and attach your cancellation proof.

If you need a replacement app after leaving My Scans, CamScanner offers broad scanning features with a free tier, Adobe Scan is a strong free option for PDF capture and OCR, and Microsoft Office Lens is free and works well for documents and whiteboards. For basic household and school use in the Philippines, Adobe Scan and Office Lens are often enough without a recurring fee.

Useful links

• Official My Scans website
• My Scans terms page
• My Scans App Store Philippines
• Support help page
• Department of Trade and Industry Philippines
• Bangko Sentral ng Pilipinas

My Scans cancellation address and mailing details

Physical mailing address for formal cancellation notices

If you want to send a formal written notice, use this physical address:

• 19761 Bixby Dr, Cupertino, California, 95014-3324

Send a short letter with your full name, account email, date of cancellation request, and a clear sentence asking the company to stop auto-renewal immediately. Add any invoice or transaction reference if you have one. Registered delivery gives you stronger proof if you later need to escalate the matter.

When mailing makes sense and when it does not

Mail is useful when email support is silent or when you want stronger documentation for a bank dispute or a DTI complaint. It is not the fastest route for stopping an imminent renewal, so do not rely on mail alone if your billing date is only 1 or 2 days away. In that case, cancel through Apple or your payment channel at once, email support the same day, and then use mail only as added proof.

If you are reading this because you were charged after trying to cancel, heads up: your best protection is a complete record with dates, amounts, screenshots, and support messages. With My Scans, the process appears more complicated than it should be, so clean documentation is what keeps the problem manageable.