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Cancellation Mycleanpc: Easy Method
What is Mycleanpc
Service overview and what you are actually buying
Mycleanpc is a Windows PC cleanup and optimization service sold as software plus optional technical support. The company presents it as a tool that scans for junk files, startup slowdowns, and registry issues, then asks you to pay to repair or optimize the computer. The verified support pages show a subscription model with annual and monthly recurring charges, not just a one-time cleanup.
For users in the Philippines, the confusing part is the bundle structure. The annual license is listed at about $50.00 (₱2,800) for 1 PC and 1 year of repair and speed-up service, and it includes 1 free month of unlimited technical support. After that free month, technical support can continue at about $19.95 (₱1,100) per month if it is not canceled. That setup explains why some users say they expected one charge but later saw a monthly fee.
Main features that drive the bill
The paid service centers on PC repair and speed-up functions for one computer, plus optional live support. Based on the pricing data, the core annual plan covers a 1-year repair and speed-up license, while the add-on support plan gives unlimited 24-7 help for software-related issues. In plain terms, you are paying for cleanup software and, in some cases, ongoing human support.
Trial versions are also part of the funnel. The terms say trial software is meant to diagnose security or performance issues, and that many issues may only be corrected after you buy software products or remote support. Here is the thing: diagnosis and paid fixing are separated, so some users install the scan for free and only later realize the repair side is subscription-based.
How Mycleanpc works in the Philippines
Mycleanpc does not show a Philippines-specific checkout flow in the verified sources. Support is mainly in English, and that can be a problem for local users who are more comfortable in Filipino. The research also flags two local pain points: difficulty canceling and difficulty getting refunds, especially when users believe they canceled but charges continue.
There is no verified sign of local payment rails like GCash or Maya on the official cancellation and FAQ pages. Pricing is published in US dollars, so the practical local view is $50.00 (₱2,800) yearly for the license and $19.95 (₱1,100) monthly for support. If you are comparing tools after canceling, free or lower-cost options like CCleaner, Advanced SystemCare, and Glary Utilities are worth checking.
How to cancel Mycleanpc without getting billed again
Before you cancel, do these checks
Many users get frustrated because the process is unclear, and a missed step can lead to another charge. Before contacting support, take a screenshot of your current plan, your last billing email, and the last charge on your card or e-wallet. If you bought the annual license for $50.00 (₱2,800) and the support add-on is active at $19.95 (₱1,100) per month, save proof of both.
Check your next billing date before you start. The terms say most offerings renew automatically each year or each month, and monthly subscriptions without an annual commitment may not get an email reminder before the charge. Just a reminder: if you wait until the billing day itself, you risk losing the refund window and may need to dispute the transaction later.
- Take a screenshot of your plan and any active support add-on.
- Save your latest invoice, receipt, or card statement entry.
- Write down the email address used for the purchase.
- Back up any data if you used Online Backup Services, because the terms give only 10 days to remove accessible data after stopping payment.
Cancel through the website chat
The official unsubscribe page lists online chat as a valid cancellation method. Go to Mycleanpc unsubscribe page, then use the chat option linked from the contact flow, described as "Chat with Us Now" on the contact page. Ask the agent to cancel every active recurring service on your account, not just the annual license.
Use clear wording in the chat. A practical message is: “Please cancel my Mycleanpc subscription and any monthly technical support attached to my account effective before the next billing date, and send written confirmation by email.” This matters because user complaints mention monthly support charges continuing after they thought the main service was canceled.
Before you close the chat window, ask for a case number or transcript. Screenshot the final message showing the cancellation request and the agent’s response. If the chat does not clearly confirm that auto-renewal is off, reopen the conversation and ask again in plain words.
Cancel by phone or email
If you want the fastest human response, call customer service at (801) 857-2368. Verified support hours are Monday to Friday, 8am to 8pm US Eastern Time, and Saturday to Sunday, 10am to 7pm US Eastern Time. In Philippine time, that usually means calling late evening or early morning depending on daylight saving in the US, so plan ahead.
On the call, do not say only “cancel my account.” Be specific and ask the agent to cancel the annual auto-renewal and any monthly live technical support. Ask them to repeat what has been canceled, when the cancellation takes effect, and whether any further charge is pending. End the call only after you have the reference number and have written down the agent name and time of call.
Email is slower but gives you strong written proof. Send your request to [email protected]. Put this in the subject line: “Cancel subscription before next billing date.” In the email body, include your full name, purchase email, last 4 digits of the payment method if you are comfortable sharing that, the amount charged, and a direct sentence asking for cancellation confirmation by reply email.
Postal option if you want paper proof
There is also a physical contact address for formal written notice. This is slower than phone, chat, or email, so send it only if you want an extra paper trail. If you prefer a digital version of registered mail, services like Postclic can create timestamped sending and receipt proof without going to the post office.
Use this address for written cancellation notice:
- 150 S Los Robles Ave. Suite 400, Pasadena, CA 91101, United States
Mail should be sent 5 to 10 business days before your next billing date to allow time for delivery and processing. Include your account email, full name, charge details, and a direct request to stop auto-renewal.
Once canceled, what changes on your account
Access and renewal timing
The verified pages explain how to cancel, but they do not clearly promise immediate loss of access. In practice, cancellation usually stops future renewal rather than deleting the service on the same day. If your annual term is already paid, you will generally use the service until the current billing period ends unless support tells you a refund is being processed under the 30-day guarantee.
If you do nothing, the terms say most offerings renew automatically each year or each month. Annual subscriptions are supposed to get an email before the yearly renewal, but monthly billed subscriptions may not get a monthly reminder. That means the monthly support fee is the one most likely to surprise users.
Your data after cancellation
If you used any Online Backup Services connected to Mycleanpc, the terms give you 10 days to remove accessible data after you terminate or stop paying. After that 10-day period, the data will be deleted. That is one of the few exact post-cancellation timelines in the terms, so treat it seriously.
For general software use, the verified sources do not spell out a full retention timeline for account information outside backup data. If you have chat logs, invoices, scan reports, or support transcripts, save them before canceling. Those files can help if you later need a refund or chargeback.
Refund rules, charge disputes, and what usually works
The official refund policy in plain English
Mycleanpc offers a 30-day money-back guarantee. The FAQ says you need to contact customer support at (801) 857-2368 within 30 days of purchase, and refunds are processed within 10 business days, though your bank may take longer to post the credit. That is the main refund rule you should rely on.
The terms are stricter after that point. They say refunds are granted only if you contact support within 30 days of purchase, and no refunds are provided for monthly and annual subscription fees after that period. So the truth is, once you are past day 30, your best argument is usually a billing error or an unauthorized continued charge, not simple buyer’s remorse.
How to request a refund step by step
Start with the same channel that creates the best record for you. Email is useful because you can attach proof, while phone can be faster if you are still within the 30-day window. Include the purchase date, amount, and the exact service charged, such as $50.00 (₱2,800) annual license or $19.95 (₱1,100) monthly technical support.
- State that you are within the 30-day money-back period, if true.
- Ask for cancellation and refund in the same message.
- Attach or quote the transaction date and amount.
- Request written confirmation and the expected refund date.
If the issue is a billing error, say so directly. The terms say billing-error refunds are processed within 10 business days after support review. Save the reply because that message becomes evidence if the refund does not arrive.
Your rights in the Philippines and when to dispute the charge
In the Philippines, online subscription complaints can fall under the Consumer Act of the Philippines or RA 7394, with the DTI handling consumer complaints. There is no universal online cooling-off period for all digital services, but door-to-door sales have a 7 working day cooling-off rule, and many online businesses voluntarily offer return windows. For Mycleanpc, the practical protection is its own 30-day money-back guarantee plus your payment dispute rights.
If a charge continues after cancellation or appears unauthorized, you can request a chargeback from your bank, card issuer, or e-wallet provider such as GCash or Maya. BSP-related card dispute practice typically gives cardholders up to 60 days from the statement date to dispute a transaction. Use chargeback as a last resort after you have screenshots of your cancellation confirmation, your support messages, and the new charge that should not have happened.
What Mycleanpc's terms say about auto-renewal and commitment
Auto-renewal and commitment length
The terms say most offerings automatically renew each year or each month. For annual subscriptions, customers are notified by email prior to each annual automatic renewal. For monthly billed subscriptions without an annual commitment, customers may not receive an email each month before the charge. "Most offerings automatically renew each year or each month" (mycleanpc.com).
That clause matters because many complaints involve the monthly support fee. The annual plan has a clear 1-year structure, but the monthly support side can keep billing unless you explicitly cancel it. There is no early termination fee listed in the terms data, which is good news, but no fee does not mean automatic refund.
Trial, backup data, and dispute limits
The trial language is blunt. Trial versions are intended to diagnose your computer, and the company says many issues may only be corrected after buying software or remote support. In real use, that means a free scan can lead into a paid repair path, so read every checkout screen carefully before you accept support or add-ons.
The backup rule is also specific: if you stop paying for Online Backup Services, you have 10 days to remove your accessible data before deletion. The terms also say United States law governs the contract and disputes go to binding individual arbitration instead of jury trials or class actions. For a Philippines-based user, this does not erase your local complaint options with DTI or your bank’s charge dispute process, but it does explain why direct refund negotiations can feel rigid.
Mycleanpc plans and pricing in Philippine peso
Current plans and what they include
| Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
| Annual License | $50.00 (₱2,800) | Annual | 1 PC, 1 year repair, speed-up, 1 free support month |
| Monthly Live Technical Support | $19.95 (₱1,100) | Monthly | Unlimited 24-7 support |
The annual license is the main software product, while the monthly support plan is the recurring add-on that causes most billing confusion. Prices above are approximate PHP conversions based on the research rate of 1 USD = 56 PHP. The annual plan includes only 1 free month of unlimited support, so ongoing support is not free after month one.
Which plan costs more over time
The monthly support plan at $19.95 (₱1,100) costs about $239.40 (₱13,406) over 12 months if left active for a full year. That is far more expensive than the annual software license at $50.00 (₱2,800). If you bought the annual plan and forgot to cancel support, your total yearly spend can become much higher than expected.
There is no verified cancellation fee and no early termination fee found in the terms. The billing risk is not a penalty charge but the recurring support subscription itself. If you only wanted the cleanup software, check whether support is still active right now.
Philippines consumer rights if Mycleanpc keeps charging you
Rules that matter for this kind of subscription
For Philippine users, the key local framework is the Consumer Act of the Philippines or RA 7394, enforced by the DTI for consumer complaints. There is no universal statutory cooling-off period for every online software subscription, but door-to-door sales have a 7 working day cooling-off rule, and many online services use their own refund windows. For Mycleanpc, the usable rule is the company’s 30-day money-back guarantee combined with your right to question misleading or unauthorized charges.
If you signed up thinking you were paying once, then saw a monthly support fee at $19.95 (₱1,100), document exactly how the offer was presented. Under RA 7394, deceptive or unfair sales practices can be challenged through DTI. In simple terms, if the checkout was misleading or the cancellation was ignored, you have grounds to escalate.
How to file a complaint in the Philippines
Start by sending Mycleanpc a written complaint through email or chat and give them a short deadline such as 5 business days to answer. Attach screenshots of the cancellation request, the charge, and any promise of refund within 10 business days. If the company does not fix it, file a complaint with DTI and separately contact your bank or e-wallet provider.
- Prepare your ID, billing statement, screenshots, and support transcripts.
- Write a short timeline with dates of purchase, cancellation, and extra charge.
- File the consumer complaint with DTI.
- Ask your bank, GCash, Maya, or card issuer for a charge dispute within 60 days from the statement date if the charge was unauthorized or continued after cancellation.
Useful local contact point: DTI official website. If the issue is a payment dispute, you may also raise it with your issuer under BSP complaint channels after you contact the bank first.
What customers say about cancellation and refunds
Overall verdict from the available reviews
Cancellation looks difficult, not smooth. The review set provided here shows 5 unique reviews with 4 negative and 1 positive, so the overall trend is clearly unfavorable. The recurring complaints are continued billing after cancellation, confusion about monthly support charges, and refund disputes.
For users in the Philippines, this pattern matches the local pain points in the research: canceling can be frustrating, and English-only support can be a barrier. Balanced view matters, though, and there is at least one positive review praising customer service quality once a helpful agent stepped in.
Recurring themes and source summary
| Theme | Frequency | Typical example |
|---|---|---|
| Charge after cancel | 3 reviews | Monthly fee kept billing |
| Refund dispute | 1 review | No refund after complaint |
| Helpful support | 1 review | Agent solved issues |
| Source | Rating | Main topic | Sentiment |
|---|---|---|---|
| TrustPilot | 1/5 | Refund | Negative |
| TrustPilot | 1/5 | Charge after cancel | Negative |
| TrustPilot | 1/5 | Charge after cancel | Negative |
| TrustPilot | 1/5 | Charge after cancel | Negative |
| TrustPilot | 5/5 | Customer service | Positive |
- "I signed up for a yearly service of a scan of my computer with software they provided. They started charging me monthly. I called and cancelled and they wouldn't refund my money back to me. I never up signed up for a monthly service. I called my credit card companies to stop more charges from coming through." (TrustPilot)
- "I had Clean PC on my old computer. Bought a new computer and called Clean PC to cancel my subscription. They said that they had cancelled my subscription, but they continued to charge my bank account $19.95 [about ₱1,100] for tech support. After a heated exchange with one of their Reps that could hardly speak English they agreed to return my money in 7 to 10 days. I will never use Clean PC again." (TrustPilot)
- "I had a couple issues and Mary solved them, she also performed a clean-up/tune-up, I must say, Mary is very good at what she does as you all are!!!! Thank you!!!!" (TrustPilot)
Documents to prepare before and after you cancel
What to save before sending the cancellation request
If you want to avoid hassle, build your evidence file before you contact support. Save a screenshot of the plan page, the billing date, and the exact amount charged, such as $50.00 (₱2,800) or $19.95 (₱1,100). Also save the unsubscribe page and contact details you used.
- Plan screenshot
- Billing date screenshot
- Receipt or invoice
- Card or e-wallet statement line
What to keep for refunds and disputes
After you cancel, keep every confirmation email, chat transcript, and call note. If you spoke by phone at (801) 857-2368, write down the date, time, and agent name. This file becomes essential if a refund promised within 10 business days does not arrive.
- Cancellation confirmation email
- Chat transcript or screenshots
- Call log with date and time
- Refund promise or case number
Common mistakes that lead to extra charges
Canceling only one part of the service
A common mistake is canceling the main software but forgetting the monthly live technical support. Review complaints show users who believed they had ended the subscription, yet a $19.95 (₱1,100) support fee kept charging. When you contact support, use the phrase “cancel all recurring services on my account.”
Another mistake is trusting a verbal call alone. If the agent says it is canceled but you do not get an email, ask for written confirmation before ending the conversation. No confirmation means weak proof later.
Waiting too long for the refund window
The 30-day money-back guarantee is the main refund path. If you ask on day 31, the terms say monthly and annual subscription fees are not refundable after that period. That is why you should act as soon as you decide the software is not for you.
Some users also miss the bank dispute deadline. If an unauthorized charge hits your card or e-wallet, do not wait for several billing cycles. File with the issuer within 60 days from the statement date where possible, and attach your screenshots right away.
Not checking statements after cancellation
Several negative reviews revolve around continued billing after a supposed cancellation. Realistically, your job is not done when support says “done.” Check the next one or two billing cycles and confirm no new Mycleanpc charge appears.
If you see another charge, reply to the original cancellation email thread on the same day. That creates a clean timeline showing you already canceled before the billing event happened.
Quick comparison of all cancellation methods
Method comparison table
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Phone | Before next billing | No fee found | Easy |
| Online Chat | Before next billing | No fee found | Medium |
| Before next billing | No fee found | Medium | |
| Registered mail | 5-10 business days | No fee found | Higher, best proof |
How to choose based on your situation
Phone is fastest when you are close to the billing date and need a same-day answer. Email and chat are better when you care about written proof, especially if you are dealing with both an annual license and a monthly support add-on. Registered mail is slower but useful for a formal paper trail.
No single route is perfect. A practical approach is to use phone or chat for speed, then send a follow-up email summarizing what was canceled and when. That gives you both action and evidence.
After cancellation, the follow-up steps that really matter
What to do in the next 24 hours
Right after canceling, save the confirmation and set a calendar reminder for the next billing date. If support promised a refund, count 10 business days from the approval date, not from the day you first complained. If no email arrives within 24 hours, send a follow-up message to the same support thread.
Then uninstall the software if you no longer need it, especially on an old PC you no longer use. This does not cancel billing by itself, but it helps you avoid confusion about whether the service is still active on another computer.
Monitor your bank and know your backup options
Watch your card, GCash, Maya, or bank statement for at least 2 billing cycles after cancellation. If you see a fresh Mycleanpc charge after written confirmation, contact the merchant once, then escalate to a chargeback request. Under common BSP-linked practice, cardholders often have up to 60 days from the statement date to dispute the transaction.
If you are switching tools, CCleaner offers a well-known cleanup option, Advanced SystemCare bundles optimization and security features, and Glary Utilities provides a broad utility suite. For useful official pages, start with Mycleanpc FAQ, Mycleanpc unsubscribe page, Mycleanpc contact page, and DTI official website.
Mailing address and formal cancellation details
Physical address for written notice
If you want to send a formal cancellation letter, use the official company address listed for contact purposes:
- 150 S Los Robles Ave. Suite 400, Pasadena, CA 91101, United States
Include your full name, account email, last transaction amount, and a direct sentence asking to cancel all recurring subscriptions before the next billing date. Send it early enough to allow 5 to 10 business days for delivery and handling.
Best way to use the address without slowing yourself down
For most users in the Philippines, online channels are faster than post. Use phone, chat, or email first, then use the mailing address only if you need extra proof for a difficult case. That gives you the best shot at stopping charges quickly while still preserving a strong record.
If your case involves a refund within the 30-day guarantee, do not rely on post alone because timing matters. Use the address as support evidence, not as your only move.
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Written by Miguel Villanueva
Postclic editor · 3 years experience
Editor at Postclic for 3 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
Before canceling, take a screenshot of your current plan and your last billing email. Check your next billing date to avoid missing the cancellation window, and back up any data if you used their Online Backup Services.
You can cancel via the Mycleanpc unsubscribe page by using the chat option. Clearly request to cancel all active services and ask for written confirmation of the cancellation.
To cancel by phone, call customer service at (801) 857-2368 during their support hours. Specify that you want to cancel both the annual license and any monthly technical support, and ensure you get a reference number.
Yes, you can cancel by sending a written request via registered postal mail. Include your account details and a clear statement requesting cancellation, and keep proof of your request.
After cancellation, you have 10 days to remove any accessible data from Mycleanpc's Online Backup Services. Ensure you back up important files before cancellation.