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Cancellation Octoparse: Easy Method
What is Octoparse
What you are actually subscribing to
Octoparse is a web scraping SaaS that lets you pull data from websites without coding. It is run by Octopus Data Inc., and the published contact address includes Diamond Bar, California, while its Terms say disputes go to courts in Shenzhen, Guangdong Province, China "Any disputes... shall be submitted to the exclusive jurisdiction of the courts located in Shenzhen" (octoparse.com).
The service uses a freemium model with a 14-day free trial for new users, then auto-renewal unless you cancel at least one day before billing. That setup is where many users in the Philippines get annoyed, especially when the trial ends quietly and the paid plan starts charging right away "users report challenges... leading to unexpected charges after the trial period ends" (research data).
Main paid features people usually need
The paid plans focus on cloud extraction, scheduled extraction, API access, data integration, and higher task limits. The Standard Plan includes 100 tasks and 6 concurrent cloud processes, while the Professional Plan raises that to 250 tasks and 20 concurrent cloud processes, plus cloud task monitoring and saving data to Google.
In plain terms, most people pay for Octoparse when they need automations to keep running in the cloud instead of on one laptop. If you only tested a few tasks during the trial and do not need scheduling or API access, the paid jump to ₱6,700.00 per cycle for Standard or ₱13,500.00 per cycle for Professional can feel steep.
How Octoparse works for users in the Philippines
Octoparse is available in the Philippines through its website, but there is no sign of dedicated local support, local hotline, or Philippines-specific payment channel like GCash or Maya on the verified sources. Support is handled through email at [email protected], live chat inside the software, and a published phone number at (909) 869-1998.
Pricing in this guide uses Philippine peso values from the research set as of March 2026. The truth is, Octoparse’s setup is more global than local, so if you are in the Philippines, you need to be extra careful with your billing date, screenshots, and email trail because there is no obvious local office to chase if something goes wrong.
How to cancel Octoparse without getting charged again
Checks to do before you click cancel
Many users get frustrated because they think cancellation stops access immediately, or because they cancel but forget to save proof. Before doing anything, open your account, note your next billing date, take a screenshot of your current plan page, and export any data you still need from cloud tasks.
Octoparse says cloud extraction data stays on its server for 3 months after your premium subscription expires (octoparse.com). That sounds generous, but you lose premium functions once the paid period ends, so it is smarter to download your files before cancellation and not rely on a later recovery.
- Screenshot your current plan and billing date in User Center
- Download important exports and task results
- Save your latest invoice or payment receipt
- Check whether you are still inside the 14-day free trial
- Set a calendar alert at least 2 days before renewal
Exact web cancellation path inside your account
The verified account path is simple on paper: log in to the Octoparse website, open your User Center, go to Plan & Subscription, click Cancel Subscription, then confirm with Cancel Now "Log in... User Center... Plan & Subscription... Cancel Subscription... Cancel Now" (helpcenter.octoparse.com).
If you are cancelling a trial, do it at least one day before the trial ends. Octoparse states that subscriptions renew automatically and the first month after the 14-day free trial is non-refundable, so waiting until the last few hours is risky if your timezone and their billing system do not line up perfectly.
You can also keep the official help page open while cancelling here: Octoparse cancellation steps. After the final confirmation, take a screenshot showing the changed subscription status because some public reviews complain about having no clear confirmation after cancelling.
Cancel by email, chat, phone, or post if the account page fails
If the website is not loading properly or the cancel button does not appear, contact support the same day. The verified channels are [email protected], live chat through the Octoparse software chatbot in the lower right corner, and phone at (909) 869-1998. Email replies usually arrive within 1 to 2 business days according to the research data.
In your message, include your account email, invoice date, plan name, last four digits of the payment card if relevant, and one direct sentence asking to cancel auto-renewal immediately. This is faster than sending a long story. A short subject line like Cancel auto-renewal for account [your email] usually works better.
- Email: [email protected]
- Phone: (909) 869-1998
- Chat: chatbot inside the software
- Typical email response: 1-2 business days
If you want paper proof, you can also send a cancellation letter by registered mail to the company address. Some users now use digital registered delivery services such as Postclic because they create timestamped proof of sending, receipt, and opening without a trip to the post office.
Postal option if you want extra proof
Postal cancellation is not the main route for Octoparse, but it is useful if you are disputing a charge and want a stronger evidence trail. Send your full name, account email, plan, billing date, and a clear request to cancel auto-renewal.
Use the same email address tied to your account in the letter. That small detail matters because support teams often reject or delay requests when the sender details do not match the subscriber record.
After you cancel, what changes and what stays active
Your paid access does not end immediately
Octoparse says that when you cancel, you keep premium access until the end of the current billing period, then your account goes back to the free version (octoparse.com). So if your monthly billing date is March 28 and you cancel on March 10, premium features should stay available until March 28.
This is helpful if you still need to finish exports or wrap up tasks. It also means cancellation is really a stop-renewal action, not an instant shutdown. That distinction matters when you are checking whether the cancellation worked.
If you do not cancel, auto-renewal keeps going
Octoparse uses automatic renewal for subscriptions and for trial conversion. If you let the 14-day trial run out without cancelling at least one day early, the system can charge the paid plan automatically on the next cycle (octoparse.com).
This is the main trigger behind many complaints. If you signed up only to test one project, set an alarm on your phone two days before the trial ends. A same-day reminder is often too late if support is slow or if you run into login issues.
Your data after the subscription ends
Once premium access expires, the account returns to the free tier and you lose premium tools such as cloud extraction, scheduled extraction, auto IP rotation, and API access (octoparse.com). Data extracted with cloud extraction stays on Octoparse servers for 3 months.
That 3-month window is not a full safety net. If you need old cloud data later, Octoparse says you may need to renew to get it before final deletion. For that reason, export now, not later.
Octoparse refund policy and what actually works
The official refund rules are strict
Octoparse does not promise automatic refunds. Refund requests are reviewed case by case, and the main situations listed are a new paid subscription charged within 5 days of upgrading from free to paid, or an accidental auto-renewal request made within 5 days of renewal (helpcenter.octoparse.com).
There is also a hard limit many users miss: payments made after a 14-day trial are not eligible under the new subscription rule, and account credits are not refundable. Octoparse also says there is no refund for the unused remaining period after cancellation, so do not expect a prorated refund if you stop halfway through a month.
How to ask for a refund step by step
If you believe the charge was a mistake, contact support immediately at [email protected] and through live chat in the software on the same day. Include the invoice number, amount, billing date, plan, and your cancellation screenshot. Approved refunds are processed within 1 to 2 weeks, although the money can take longer depending on your bank or payment provider (helpcenter.octoparse.com).
- Send the refund request on the same day as the charge
- Attach invoice, screenshots, and account email
- State whether it was trial conversion or renewal
- Ask for written confirmation of the case number
Based on the review trend in the research set, refund success does not look strong. Most complaints focus on charges after trial and denied refunds, so treat a refund as possible but far from guaranteed.
Your rights in the Philippines if the charge continues
In the Philippines, online subscription complaints can be raised under the Consumer Act of the Philippines or RA 7394 through the Department of Trade and Industry. There is no universal statutory cooling-off period for all online subscriptions, but many services use 7 to 14 days as a practical standard, and Octoparse itself offers a 14-day free trial that works as your safest no-charge exit window.
If Octoparse keeps charging after a valid cancellation, you can file a chargeback through your bank, credit card issuer, GCash, or Maya. Under BSP complaint practice, cardholders typically have up to 60 days from the statement date to dispute a transaction, so save your cancellation screenshot, support emails, invoice, and statement entry.
Octoparse terms that matter before you subscribe or cancel
Trial conversion, commitment, and auto-renewal
The Terms say Octoparse offers monthly, quarterly, and yearly plans with no minimum commitment duration, and you can cancel at any time (octoparse.com). That sounds flexible, but the catch is auto-renewal. If you do not cancel before the next billing date, the subscription renews automatically.
The free trial is 14 days, one trial per user and plan eligibility rules apply, and the first month after the trial is non-refundable (octoparse.com). In real life, that means testing the software without a cancellation reminder is risky, especially if you added a card and forgot the exact end date.
Data retention and cross-border terms
After cancellation and expiry of the paid period, premium features stop and cloud-extracted data remains on the server for 3 months (octoparse.com). If you want that data after expiry, renewal may be required to access it before deletion. For a working team, this can become an extra cost you did not plan for.
The Terms also say the agreement is governed by the laws of the People’s Republic of China and disputes go to courts in Shenzhen, Guangdong Province (octoparse.com). For users in the Philippines, this is a heads up that formal dispute action is not straightforward, so practical evidence, refund requests, DTI complaint records, and bank disputes matter more in day-to-day cases.
Octoparse plans and pricing in Philippine peso
Current published plan prices
| Plan | Price (PHP) | Billing period | Main features |
|---|---|---|---|
| Standard Plan | ₱6,700.00 | Monthly | Cloud, API, 100 tasks |
| Standard Plan | ₱6,700.00 | Quarterly | Cloud, API, 100 tasks |
| Standard Plan | ₱6,700.00 | Annually | Cloud, API, 100 tasks |
| Professional Plan | ₱13,500.00 | Monthly | 250 tasks, 20 cloud |
| Professional Plan | ₱13,500.00 | Quarterly | 250 tasks, 20 cloud |
The verified research data provides the peso prices above and notes that annual subscriptions are about 16% cheaper than monthly pricing overall. The most expensive listed plan is Professional at ₱13,500.00 per cycle, while the least expensive listed paid plan is Standard at ₱6,700.00.
How to judge if you are overpaying
If you only need occasional scraping and do not rely on cloud scheduling, the Standard or Professional plans can be overkill. The real value starts when automation saves staff time every month. If your use case is just one-off exports, a cheaper alternative may make more sense after you cancel.
The research data also warns that add-on usage charges may apply for extra services. So even if the base plan looks manageable, your actual cost can rise if your scraping volume grows. Always compare your monthly usage against the task and cloud process limits before renewing.
Consumer rights in the Philippines when cancelling this kind of subscription
Which Philippine rules are relevant here
For users in the Philippines, the main law to know is the Consumer Act of the Philippines or RA 7394. For online subscriptions like Octoparse, there is no blanket statutory online cooling-off period for every transaction, but DTI complaint channels can still help when charges are misleading, unauthorized, or continue after cancellation.
The research also points to the Philippine Competition Commission as a relevant authority in the wider consumer landscape. For practical billing disputes, though, Filipino users usually get faster action through DTI for consumer complaints and through BSP-regulated banks or e-wallets for chargebacks.
How the trial and cancellation timeline fits local rights
Octoparse gives a 14-day free trial, and that is your cleanest exit point because you can withdraw before charges start. This is more useful in practice than arguing over a general online cooling-off right later. Cancel at least one day before trial end because that is what Octoparse states in its billing terms (octoparse.com).
If you paid and then cancelled, the company says you keep premium access until the end of the billing period but usually get no refund for unused time. Under RA 7394, if the billing was deceptive or continued after proper cancellation, you can escalate the matter with proof.
How to file a complaint in the Philippines
Start by collecting your screenshots, the cancellation timestamp, invoice, support emails, and bank statement entry. Then file a complaint with DTI through its consumer channels and ask your bank, GCash, Maya, or card issuer to open a dispute if the charge looks unauthorized or continued after cancellation.
For card disputes, many issuers follow a 60-day window from the statement date under BSP complaint practice. Move quickly. The strongest evidence is a screenshot of the User Center after cancellation plus any email showing your request date.
- Law to mention: Consumer Act of the Philippines, RA 7394
- Authority for subscription complaints: DTI
- Authority for card and e-wallet disputes: BSP and your issuer
- Best evidence: cancellation screenshot and invoice
What customers say about the cancellation experience
Overall verdict from available reviews
Based on the research set, the cancellation experience looks difficult rather than smooth. The available sentiment is 0 positive and 3 negative out of 3 unique reviews, with recurring complaints about trial cancellation, missing confirmation, unexpected charges, and refund denials.
For users in the Philippines, that pattern matches the local pain points in the research data: unclear cancellation flow and lack of local support. To be fair, Octoparse does publish direct cancellation steps and help pages, which is better than hiding the process completely. Still, the public review sample here is clearly negative.
Recurring themes in user feedback
| Theme | Frequency | Typical example |
|---|---|---|
| Hard to cancel | High | No confirmation shown |
| Trial charge surprise | High | Charged after trial |
| Refund denial | High | Request rejected fast |
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | 1/5 | 3 |
| Source | Rating | Main topic | Sentiment |
|---|---|---|---|
| TrustPilot | 1/5 | Ease of cancellation | Negative |
| TrustPilot | 1/5 | Unexpected charges | Negative |
| TrustPilot | 1/5 | Refund experience | Negative |
- "Horrible service and difficult to cancel the trial period, no confirmation of cancellation, reminder emails for subscription renewal. For this reason alone I cannot recommend Octoparse." (TrustPilot)
- "Be very careful with the 'free trial.' I was charged $119 [about ₱6,700] when it ended, even though I never used the paid features. I contacted support the same day - within minutes - asking for a refund. Request denied. Their policy: once charged, no refunds, period. I learned the hard way." (TrustPilot)
- "Same as everyone else here, scammed out of $189 [about ₱10,700] because they won't refund after the trial ended. Never used it. Proper scam and the company should be ashamed of itself." (TrustPilot)
Documents and proof to prepare before and after cancellation
What to save before you cancel
Prepare your evidence before you touch the cancel button. Save a screenshot of Plan & Subscription, your billing date, and any screen showing the active trial or paid plan. If your account has cloud task data, export that too because server storage after expiry only lasts 3 months (octoparse.com).
- Plan page screenshot
- Billing date screenshot
- Invoice or receipt PDF
- Exported task results
What to keep for refund or dispute cases
If you later ask for a refund or chargeback, you will need hard proof, not just memory. Save the transaction ID, amount charged, exact date, support ticket email, and your cancellation confirmation screenshot. This is especially useful if a bank, GCash, or Maya dispute asks when you first contacted the merchant.
After cancellation, check for a confirmation email and save it in a separate folder. If no email arrives, take another screenshot from the account area showing the changed subscription status.
Common cancellation mistakes that lead to extra charges
Leaving the trial until the last minute
The most common mistake is waiting until the final day of the 14-day trial. Octoparse says cancel at least one day before renewal, and review complaints show what can happen when users act too late: a paid charge appears and the refund request gets denied.
A safer real-life approach is to cancel on day 12 if you are unsure. You still keep access until the trial ends, but you cut the risk of timezone issues, login errors, or delayed support replies.
Assuming cancellation means instant refund
Another mistake is cancelling right after a charge and expecting prorated money back automatically. Octoparse says there is no refund for the unused remaining subscription period after cancellation (octoparse.com). So stopping today usually just prevents the next renewal.
If a charge already landed, frame your request as a billing error or accidental auto-renewal within the 5-day review window. That gives you a better chance than simply asking for a goodwill refund.
Not saving proof of the final click
One negative review specifically mentioned no confirmation of cancellation. That is why screenshots matter. If the final Cancel Now screen appears, capture it immediately, then refresh the page and capture the updated subscription status too.
This takes less than a minute and can save hours later if support says the account was never cancelled. In disputes, timestamps win arguments.
Forgetting your cloud data before expiry
Some users focus only on billing and forget the data side. After your premium period ends, premium tools stop working and cloud data is stored for 3 months only (octoparse.com). If your scraped data supports client work or reports, that is a serious risk.
Download the outputs before cancellation or at least before the end of the paid cycle. Do not assume the free tier will give you the same access path later.
Quick comparison of cancellation methods
Method table with notice, fee, and effort
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No fee found | Easy |
| App Store (iOS) | Before next billing | No fee found | Medium |
| Google Play (Android) | Before next billing | No fee found | Medium |
| Registered mail | 5-10 business days | No fee found | Higher, best proof |
Key takeaway before you choose a method
The fastest route in the verified sources is the web account path, because that is the only cancellation flow Octoparse documents directly. Email, chat, phone, and registered mail are useful backup routes when you want extra evidence or when the account page fails.
The App Store and Google Play rows are included as a general subscription comparison format, but the verified Octoparse sources here do not confirm store-billed mobile subscriptions. If you somehow subscribed through a mobile store, cancel in that same store billing page as well.
What to do right after cancelling
Immediate follow-up steps for the next 60 days
Right after cancellation, save the confirmation, refresh the account page, and set a reminder for your next expected billing date. Then check your bank or card statement on that date and again when the monthly statement closes. This matters because disputes in the Philippines often work best when filed quickly.
If an unauthorized or continued charge appears, contact the merchant and your bank, card issuer, GCash, or Maya on the same day. Many issuers allow about 60 days from the statement date to dispute a transaction under BSP complaint practice, and DTI can also handle subscription complaints under RA 7394.
Alternatives if you are moving away from Octoparse
If you still need scraping after cancellation, DataMiner starts at $19 per month (about ₱1,100) and has a free tier, making it a lighter option for simpler browser-based jobs. ParseHub starts at $149 per month (about ₱8,400) and is another no-code visual tool, while WebHarvy starts at a one-time $139 fee (about ₱7,900), which may suit users who want to avoid recurring charges.
For larger enterprise projects, Diffbot starts at $299 per month (about ₱16,900), and Content Grabber starts at $149 per month (about ₱8,400). Those are not cheap, but they may fit teams that need more structured extraction or larger-scale automation.
Useful links
- Octoparse official website
- Official cancellation instructions
- Official refund policy
- Billing and payments page
- Terms of Service
- Department of Trade and Industry
Cancellation address and postal details
Physical mailing address for written cancellation
If you want to send a written notice by post, use this company address:
- Octopus Data Inc., 3333 South Brea Canyon Road, Suite 210, Diamond Bar, California 91765, United States
Include your full name, account email, plan name, billing date, and a direct request to cancel auto-renewal. Add a copy of the invoice if you are also disputing a recent charge.
When online cancellation is enough
For most users, the web account route is enough if you complete the path in User Center and save proof. Postal mail is mainly useful when you want extra documentation for a refund fight, bank dispute, or DTI complaint.
If you are in the Philippines and want the least hassle, the smartest combo is web cancellation plus an email to support on the same day. That gives you both the account action and a written timestamped record.
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Written by Isabela Rivera
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.
FAQ
To cancel your Octoparse trial without incurring charges, log in to your account, navigate to User Center, select Plan & Subscription, and click Cancel Subscription at least one day before the trial ends. Remember to keep proof of cancellation.
Before canceling your Octoparse subscription, check your next billing date, take a screenshot of your current plan, and ensure you export any necessary data from cloud tasks to avoid losing access.
After canceling Octoparse, your cloud extraction data remains on their server for three months, but you will lose access to premium features immediately. It's advisable to download your files before cancellation.
Yes, you can cancel your Octoparse subscription by sending a written request via email to [email protected] or by registered postal mail to their official address. Always keep proof of your cancellation request.
The Octoparse Professional Plan includes 250 tasks, 20 concurrent cloud processes, and advanced features like API access and data integration. Ensure you understand these features before deciding to cancel.