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Cancellation Pimeyes: Easy Method
What is Pimeyes
How the service works and what you are actually paying for
Pimeyes is a face search engine that lets you upload a photo and scan the web for matching images. The service offers 3 free accesses without creating an account, then pushes users toward recurring paid plans with more searches, alerts, and support, according to its premium terms at Pimeyes premium terms.
The business model is simple but easy to miss at checkout. Paid subscriptions renew automatically unless you cancel, and there is no minimum commitment period stated in the premium terms. That means you can stop renewal anytime, but your plan keeps running until the end of the paid billing cycle.
Main paid features and why people subscribe
Most users pay for higher daily search limits, alerts, and result control. The Open Plus plan includes 25 searches per day and up to 3 alerts. PROtect raises that to 40 searches per day and 15 alerts, and also includes hiding current and future results from Pimeyes public search. Advanced is the high-end plan with unlimited searches and up to 500 alerts.
In practice, the difference between plans is not cosmetic. If you only need occasional lookups, a monthly plan can be enough. If you are monitoring image misuse or online impersonation, alerts and hiding tools are the real value drivers, especially on PROtect and Advanced.
Availability in the Philippines
Pimeyes is available to users in the Philippines through the web, and platform billing may also apply if you subscribed through App Store or Google Play. Local support channels are limited. There is no published phone number, no live chat, and no direct support email. The official support route is the contact form at Pimeyes contact form, with replies said to arrive within 1 working day.
Prices are commonly shown in foreign currency on the site, but for this guide they are converted into Philippine peso using the research rate of 1 USD = ₱55. If you are comparing tools after canceling, alternatives such as Lenso.ai, TinEye, and Pixsy may be easier to test first because some offer free limited use instead of a recurring subscription right away.
How to cancel Pimeyes without getting billed again
Before you cancel, do these checks
A lot of frustration starts when users cancel too late, cannot prove they canceled, or expect an instant refund that never comes. Reviews mention surprise renewals and slow support responses, so do the prep work before clicking anything. Take note of your billing date, your current plan name, and the payment channel you used.
- Log in and screenshot your current plan page, renewal date, and account email.
- Save any alerts, search history, or account information you may need later.
- Check whether you subscribed on the website, through App Store, or through Google Play.
- Open your latest bank, card, GCash, or Maya transaction and note the exact charge amount.
Here is the thing: canceling on the wrong channel is one of the most common mistakes. If Apple or Google handled the subscription, Pimeyes support is usually not the best place for billing cancellation. Platform billing normally has to be canceled on the same platform where you started it.
Cancel on the Pimeyes website
If you subscribed directly on the website, the standard route is through your logged-in account. The verified cancellation flow is: log in to your Pimeyes account, go to account settings or the subscription management area, then follow the cancellation prompts to stop renewal, according to the cancellation instructions summarized from Pimeyes at core.ai cancellation guide.
The exact labels can change, but the usual click path is close to Account or Settings > Subscription or Billing > Cancel subscription. After that, read each screen carefully. You are looking for a final confirmation that auto-renewal is off. If the page only says your plan remains active until a certain date, that is normal. It usually means future charges are stopped, not your current access.
- Log in to your account on the Pimeyes website.
- Open the account or settings area.
- Find subscription, billing, or plan management.
- Select the cancel option and continue until the final confirmation screen appears.
- Screenshot the result page and save any confirmation email.
If the account page is unclear or the cancel button is missing, use the official help form right away at Pimeyes contact form. Include your account email, plan name, last charge date, amount, and a screenshot of the billing screen. That gives you a paper trail if a renewal still goes through.
Cancel through App Store or Google Play
If you bought the subscription on iPhone or iPad, open App Store, tap your profile icon, open Subscriptions, select Pimeyes, then tap Cancel Subscription. If you bought through Android, open Google Play Store, tap the menu or profile area, open Subscriptions, select Pimeyes, then tap Cancel Subscription. For platform purchases, refund requests usually need to go through Apple or Google rather than Pimeyes.
This route can feel slower, but it often gives better proof because Apple and Google keep a subscription status record inside your account. Screenshot the cancellation page showing the expiration date. If you only uninstall the app or delete your account without canceling the store subscription, billing can continue.
Support, mail option, and what is missing
Pimeyes does not publish a customer service phone number, and there is no live chat listed in the verified support details. There is also no direct support email published in the research set. That leaves the web account area and the contact form as the main official channels, with a stated reply time of 1 working day.
If you want extra proof outside the site, you can send a written cancellation notice to the company address listed in its privacy information. Some users prefer a registered letter, while others use certified digital delivery services such as Postclic because they generate timestamped proof of sending, receipt, and opening. For Pimeyes, though, online cancellation is still the core method, not postal mail.
What changes after you cancel the renewal
Your paid access usually stays active until the end of the period
Canceling a Pimeyes subscription does not usually cut off access on the same day. The verified policy says your subscription remains active until the end of the current billing period, and only after that is the account downgraded to a free tier if available or suspended, according to the policy summary at Pixipie policy summary.
So if your monthly renewal date is April 18 and you cancel on April 10, you should still have paid access until April 18. That matters if you are trying to finish exports, alerts, or result reviews before the plan ends. Do not wait until the last few hours if you still need account data.
If you do nothing, the subscription renews automatically
Pimeyes subscriptions are recurring by default. The company says a renewal notice is sent to the email address on the account before the charge is processed, according to a company response quoted on Trustpilot. Even so, some users report surprise charges, so do not rely only on email reminders landing in your inbox.
A practical move is to set your own calendar alert 3 days before renewal. That is especially useful if you use promo pricing, a temporary work account, or a card you do not check daily. In the Philippines, many users spot the problem only after a card statement, GCash debit, or Maya deduction appears.
Your account and data after the paid term ends
The available terms do not give a detailed export guide, so if your search records or alerts matter to you, save them before the final day of your billing cycle. The broad rule from the available policy summary is downgrade or suspension after the paid period ends, not immediate deletion.
That means you should not assume your entire account disappears the moment you cancel. At the same time, you should not assume old paid features stay accessible forever. Save screenshots of active alerts and any search results you may need for reporting, takedown requests, or identity monitoring.
Pimeyes refund policy and the reality for users in the Philippines
The official refund position is strict
Pimeyes has a tough refund stance. The verified refund policy says it does not offer refunds for any reason, including dissatisfaction, accidental purchases, or unused time, and that all subscription payments are final, according to Prisbee refund policy.
There is also no refund for the unused portion after cancellation. So if you cancel halfway through a monthly or annual plan, the normal outcome is continued access until the end date, but no money back for the remaining days. The truth is, this is stricter than many subscription services users in the Philippines are used to.
The one exception worth trying
There is one narrow opening. A company response quoted on Trustpilot says that if a renewal happened by mistake and the service was not used after the charge, support can review the account and, where applicable, cancel the subscription and process a refund. That is not a guaranteed refund policy, but it is the only concrete exception in the research data.
If this happened to you, act fast on the same day if possible. Do not use the service after the charge. Send a message through the contact form with your account email, transaction date, amount, last four digits of the card if relevant, and a statement that the service was not used after renewal. Attach screenshots.
Your rights in the Philippines and how they apply here
For online digital services in the Philippines, there is no universal automatic 14 day withdrawal right like in some European countries. The research data also says there is no statutory cooling-off period for online digital services comparable to EU rules. Under the Consumer Act of the Philippines, or RA 7394, you still have protection against unfair or misleading practices, but that does not automatically create a refund right for ordinary digital subscription regret.
Door to door sales can have a 7 working day cooling-off period, but that framework does not fit a standard Pimeyes online subscription. So for this service, your strongest refund argument is usually a billing mistake, a continued charge after valid cancellation, or a clearly unauthorized transaction.
How to request a refund and when to escalate
Start with Pimeyes support through the official form at Pimeyes contact form. Ask for a refund review only if you have a billing error case, especially a mistaken renewal with no post-charge use. If the subscription came through App Store or Google Play, use Apple or Google refund tools first because platform purchases are generally handled by the platform.
If you were charged after canceling, or the charge was unauthorized, contact your bank, card issuer, GCash, or Maya and ask about a chargeback or dispute. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice. Save screenshots of the cancellation confirmation because that proof can make or break your case. DTI handles consumer complaints for online subscriptions under RA 7394.
Pimeyes terms and subscription conditions that affect cancellation
Auto-renewal and commitment period
The key clause is simple: all subscriptions are recurring by default unless canceled. That means renewal is the standard setting, not an extra option. The terms also say there is no minimum commitment period specified, so you can cancel at any time for future billing, according to Pimeyes premium terms.
For users in the Philippines, this matters because many complaints are really renewal complaints, not cancellation fee complaints. There is no cancellation fee found in the terms, and no early termination fee was identified in the research. The risk is not a penalty. The risk is forgetting to turn off the recurring charge before the next billing date.
Free access and what happens after cancellation
Pimeyes says it offers 3 free accesses without requiring an account. That is useful if you only want to test the matching quality before paying. It also means some users may move too quickly into a paid plan even though the free accesses might have answered their basic need already.
After cancellation, the subscription stays active until the end of the current period, then the account is downgraded to a free tier if available or suspended, according to the policy summary at Pixipie policy summary. The terms data reviewed for this guide do not specify governing law or a dispute resolution procedure.
Pimeyes plans, prices, and whether you are overpaying
Current subscription plans in Philippine peso
Plan | Price | Billing period | Main features |
|---|---|---|---|
Open Plus | $29.99 (₱1,649.45) | Monthly | 25 searches, 3 alerts, support |
Open Plus | $296.54 (₱16,309.50) | Annual | 25 searches, 3 alerts, support |
PROtect | $34.99 (₱1,924.45) | Monthly | 40 searches, 15 alerts, hide results |
PROtect | $335.90 (₱18,474.50) | Annual | 40 searches, 15 alerts, hide results |
Advanced | $299.99 (₱16,499.45) | Monthly | Unlimited searches, 500 alerts, hide results |
Which plan costs the most and where savings appear
The most expensive listed plan is Advanced at $299.99 (₱16,499.45) per month. The cheapest listed recurring plan is Open Plus monthly at $29.99 (₱1,649.45). For many users, the jump from Open Plus to PROtect is relatively small in peso terms, but the jump to Advanced is huge and usually only makes sense for heavy monitoring use.
The annual Open Plus total of ₱16,309.50 is much cheaper than paying 12 monthly charges of ₱1,649.45, which would total ₱19,793.40. That is a savings of ₱3,483.90, or roughly 17.6 percent. The annual PROtect plan also saves around ₱4,618.90 compared with 12 monthly payments.
Billing notes for users in the Philippines
These peso figures are approximate and based on a research exchange rate of 1 USD = ₱55. Your actual card amount may differ because of exchange rate movement, issuer markup, or app store pricing. If your bank statement is slightly higher than the website estimate, the difference may come from foreign transaction conversion rather than an extra Pimeyes fee.
No cancellation fee or early termination fee was found in the terms research. The real cost trap is annual billing. If you forget to cancel before renewal, the next charge can be large enough to sting, especially on annual plans or the Advanced monthly tier.
Your rights in the Philippines if Pimeyes keeps charging you
The consumer rules that matter here
In the Philippines, the main law to know is the Consumer Act of the Philippines, or RA 7394. For a Pimeyes user, this law matters most when a charge is misleading, unauthorized, or continues after you have proof of cancellation. The research data also notes there is no universal statutory cooling-off period for online digital services comparable to EU rules, so ordinary buyer's remorse is usually not enough for a refund.
Door to door and direct sales can have a 7 working day cooling-off period, but that is not the normal setup for an online Pimeyes subscription. So your practical rights case is stronger when you can show screenshots, timestamps, and statements proving a billing problem, not just dissatisfaction with search results.
How to file a complaint with DTI
If support does not resolve a billing dispute, you can file a complaint with the Department of Trade and Industry. Prepare your account email, screenshots of the cancellation page, charge notifications, card or e-wallet statement, and a short timeline of events with exact dates and amounts in peso.
- Write a clear summary of the issue, such as charge after cancellation or unauthorized renewal.
- Attach screenshots from your Pimeyes account and the contact form submission.
- Attach proof of payment from your card, GCash, or Maya account.
- Submit the complaint through DTI consumer channels and keep the reference number.
When the issue involves a card or e-wallet dispute, contact the payment provider in parallel. BSP-related dispute windows often give cardholders up to 60 days from the statement date to challenge a transaction. That timing matters, so do not wait for weeks hoping support will reply.
Useful authorities and how this compares with Pimeyes terms
Pimeyes terms say subscriptions are recurring and can be canceled anytime for future billing, but they do not specify governing law or dispute resolution in the terms data reviewed for this guide. If a dispute arises in the Philippines, DTI is the practical consumer authority to approach. For bank and card chargebacks, BSP oversight is the financial backstop.
You can start with DTI consumer assistance online, then move to your bank or e-wallet for charge disputes if money has already been taken. The two tracks can work together. DTI addresses unfair consumer issues, while your bank, GCash, Maya, or card issuer handles the actual payment reversal process.
What users say about canceling and billing
Overall verdict from available reviews
Based on the research set, the cancellation experience looks difficult rather than smooth. The available review sample shows 0 positive and 4 negative unique reviews about cancellation, refunds, or billing. The recurring local pain points are unexpected renewals and difficulty contacting support because there is no direct phone number or public email.
To stay balanced, Pimeyes does offer a direct in-account cancellation route and there were no specific dark patterns identified in the research. Still, the review trend is clearly negative, and most complaints are about billing outcomes, not just confusing menus.
Recurring themes and source summary
Theme | Frequency | Typical example |
|---|---|---|
Renewal charge | 2 reviews | Charged after expected stop |
Refund refusal | 2 reviews | No money back given |
Support access | 1 review | No response after contact |
Price shock | 1 review | High paid upgrade cost |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
Trustpilot | 1/5 | Charge after cancel | Negative |
Trustpilot | 1/5 | Ease of cancellation | Negative |
Trustpilot | 1/5 | Refund | Negative |
Trustpilot | 1/5 | Hidden fee concern | Negative |
Individual user comments
- "Scam, renewed my subscription without telling me, would not give refund, inflexible customer service despite me not using the service" (Trustpilot)
- "I want my money back. It just took money, and there's no way to stop the subscription. I've contacted them but they didn't respond." (Trustpilot)
- "I had paid 16,99 [about ₱934.45] for one time results access to sites but it didn't work after I've paid I feel scammed" (Trustpilot)
- "The search quality is just horrible. 'Want to see more results for a face? Pay us $200 [about ₱11,000] per month'" (Trustpilot)
Documents and proof to gather before and after cancellation
What to save before you press cancel
If you want a clean exit, build your evidence file before starting the cancellation. Save a screenshot of the plan page showing your subscription name, billing frequency, and next renewal date. Also save the last payment proof with the amount in peso and the exact charge date.
- Account page screenshot
- Plan or billing page screenshot
- Renewal date screenshot
- Latest transaction receipt or statement
What you need for a refund or dispute request
For a refund review or chargeback, details matter. Collect the transaction ID if available, the amount charged, the payment channel used, and any message you sent through the contact form. If the issue is a mistaken renewal, note whether you used the service after the charge. That point can affect your chances.
- Transaction ID or statement reference
- Date and amount of the charge
- Account email used for Pimeyes
- Screenshot of contact form submission
What to save after cancellation
Once the cancellation is done, do not close the tab too quickly. Screenshot the final confirmation page and save any email confirmation. Add a calendar reminder for the day after your next expected billing date so you can verify no new charge appeared.
If support replies, keep the full message thread. That record helps if you need to go to DTI, your card issuer, GCash, or Maya later. In billing disputes, the strongest file is usually the simplest one with clear dates, amounts, and screenshots.
Common Pimeyes cancellation mistakes and how to avoid them
Using the wrong cancellation channel
A classic error is trying to cancel a store subscription on the Pimeyes website. If you subscribed through App Store or Google Play, cancel there, not only on the website. A user can think the account is deleted while the store subscription is still active, and then the next monthly charge lands anyway.
Solution: trace the original payment source. If the charge appears as Apple or Google on your statement, cancel in that store and screenshot the expiration date shown there.
Canceling late and expecting the current charge back
Another common mistake is canceling after renewal and expecting a prorated refund. Pimeyes' verified refund policy says payments are final and there is no refund for unused time. If your annual renewal already posted, the default result is access until the period ends, not a partial return of funds.
Solution: set your own reminder at least 3 days before renewal. If a mistaken renewal happened and you did not use the service after the charge, file a refund review immediately through the contact form.
Not saving proof of cancellation
Users in the Philippines often discover billing issues only when a statement arrives. If you cannot show the cancellation confirmation, the dispute becomes harder. This is extra important because Pimeyes has no public phone line and no live chat, so your screenshots may be the best evidence you have.
Solution: save the last screen, any confirmation email, and a screenshot of the plan page showing renewal is off. Put all three in one folder with the statement showing the old charge.
Assuming support will answer instantly
The listed support response time is within 1 working day, not immediate. If a renewal charge posted today and your dispute window is running, waiting passively can cost you time. Some negative reviews specifically mention no response after contact.
Solution: contact support and your payment provider in parallel if the charge looks unauthorized or clearly post-cancellation. That dual track is often the fastest way to protect yourself.
Ignoring annual plan risk
Monthly charges are easier to swallow, but annual renewals can be much larger. Open Plus annual is about ₱16,309.50 and PROtect annual is about ₱18,474.50. Missing one renewal date on those plans hurts more than missing a smaller monthly bill.
Solution: if you only need short-term monitoring, choose monthly billing and cancel as soon as the job is done. If you are already on annual billing, set multiple reminders and check the renewal notice email carefully.
Quick comparison of cancellation methods for Pimeyes
Side by side table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web account | Before next billing | No cancellation fee | Easy |
App Store (iOS) | 5-10 business days | No cancellation fee | Higher but strong proof |
Google Play (Android) | Before next billing | No cancellation fee | Moderate |
The main takeaway
The best method depends on where you originally subscribed. Direct web subscriptions are usually the fastest to stop inside your Pimeyes account. Store subscriptions can take a bit more digging, but they often leave a clearer record in Apple or Google account history.
No single route fits everyone. What matters most is matching the cancellation method to the billing channel, then saving proof right away. That is the step that prevents the biggest headaches later.
What to do right after canceling
Immediate checks in the first 10 minutes
Right after cancellation, confirm that auto-renewal is off and that an end date is shown for your current access. Screenshot that page. Then check your inbox for a confirmation message and file it somewhere easy to find.
Set two reminders: one for the day before the expected end of access, and one for the day after your next expected billing date. This tiny habit catches most post-cancellation problems before they drag on for months.
Watch your bank, card, GCash, or Maya account
Monitor the payment source for at least one full billing cycle after cancellation. If a charge appears anyway, contact the provider immediately and ask about a dispute or chargeback. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction through their issuer, and DTI can handle the consumer complaint side under RA 7394.
For GCash or Maya users, save wallet notifications and account activity screenshots the same way you would for a card statement. Whether the payment came from a bank card or e-wallet, your cancellation proof is the key document.
Alternatives if you still need face or image search
If you are canceling because of price or billing stress, you still have options. Lenso.ai offers face matching with limited free use, TinEye is useful for reverse image matching and duplicates, and Pixsy is more focused on monitoring and image misuse claims. Social Catfish can also help with identity checks, while FindClone is more niche.
The smart move is to test free or limited tiers before committing again. That lowers the chance of ending up in another recurring billing cycle you do not really need.
Useful links
Pimeyes address and whether you can cancel by mail
Known company address
No dedicated postal cancellation address is given for subscriptions in the verified research. Users are directed to cancel online through the account area or through the platform used to buy the subscription. A corporate address appears in privacy-related information, but it is not presented as the main cancellation channel.
If you still want to send written notice for your records, use the available corporate address carefully and pair it with online cancellation on the same day:
- Carribex LTD, New Horizon Building, Ground Floor, 3½ Miles Philip S.W. Goldson Highway, Belize City
For most users in the Philippines, the practical path is still online account cancellation plus screenshots, not postal mail. If you send mail, treat it as backup proof rather than your only cancellation step.
Bottom line
Pimeyes is cancelable, but the process is only smooth if you use the correct billing channel and keep your own evidence. Refunds are the hard part. The official policy is strict, and successful exceptions seem limited mainly to mistaken renewals with no use after the charge.
If you want the least hassle, cancel before the next billing date, save every screenshot, and monitor your payment account for one more cycle. That routine solves most of the problems users complain about later.
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Written by Miguel Villanueva
Postclic editor · 3 years experience
Editor at Postclic for 3 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
Before canceling, log in to your account and screenshot your current plan details, renewal date, and payment method. Check your last transaction amount and save any necessary alerts or search history.
If you subscribed via the App Store, open your profile in the App Store, go to Subscriptions, select Pimeyes, and tap Cancel Subscription. Ensure you keep proof of cancellation.
After canceling, your paid access remains active until the end of your current billing cycle, so you can continue using the service until that date.
To cancel your subscription on the Pimeyes website, log in, go to account settings, find the subscription management area, and follow the prompts to cancel. Keep a screenshot of the confirmation.
If you face difficulties canceling, use the official help form on the Pimeyes website to contact support, providing your account email, plan name, and last charge details to maintain a paper trail.