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21st Floor, No. 88, Lane 5, Hekan Village, Bantian Street
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Cancellation Reiboot: Easy Method
What is Reiboot
What you are actually paying for
ReiBoot is a device repair software focused on fixing iOS system problems such as recovery mode loops, boot loops, frozen screens, and startup errors. It is sold by Tenorshare, and the support and refund pages for this product are handled through Tenorshare’s official support system (tenorshare.com).
For most users in the Philippines, the paid product is not the basic download itself but the Pro license that unlocks repair tools, updates, and technical support. Current published plans include a 1-Month License at $24.95 (₱1,410), a 1-Year License at $49.95 (₱2,822), and a Lifetime License at $79.95 (₱4,517), all with a 30-day money-back guarantee (tenorshare.pl).
How the business model works
The truth is, ReiBoot’s billing model is easy to miss if you only wanted a one-time fix for one phone. According to the terms, subscriptions auto-renew at the end of each billing cycle, and you can cancel at any time to stop future charges (reiboot.com).
There is also a 7-day free trial for the Pro version, and after that trial the subscription auto-renews at a discounted rate of $29.95 (₱1,692) per month unless you cancel before the trial ends (reiboot.com). That is the detail many users overlook, especially when they only needed the software for a single repair session.
What Philippine users should know before subscribing
Support is mainly in English, with no published phone line and no live chat. Tenorshare lists email support at [email protected], with replies usually arriving within 48 hours on weekdays, although exact support hours are not specified (tenorshare.com).
Local issues reported by users include unclear cancellation steps and continued charges after they believed they had already canceled. If you are comparing options before renewing, alternatives in the same category include Wondershare Dr.Fone, PhoneRescue, iMyFone Fixppo, AnyFix, and iMazing, all of which compete in the device repair or management space.
How to cancel Reiboot without getting charged again
Checks to do before you cancel
Many Reiboot users in the Philippines get frustrated for the same reason: they think deleting the software ends the subscription, then another charge appears on the next billing date. Before you cancel, open your receipt email or account page and confirm three things: the exact billing channel, the renewal date, and the plan name.
Take screenshots of your current plan, your renewal status, and the amount charged. If you paid after a 7-day trial or through a recurring plan such as $24.95 (₱1,410) monthly or $49.95 (₱2,822) yearly, those screenshots become useful if you later ask for a refund or file a dispute with your bank, GCash, or Maya.
- Check whether you subscribed on the website, App Store, or Google Play.
- Save your order number, transaction ID, and billing email.
- Screenshot the page that shows auto-renewal is active.
- Set a calendar reminder for the next billing date before you start the cancellation process.
Cancel through the website account
If you bought directly from the official site, the standard path is through your account on the Reiboot website. Sign in, open Account Settings, go to Subscription Management, choose your active plan, and follow the cancellation prompts shown there (reiboot.com).
After you finish, look for an on-screen confirmation and an email confirmation. If no message arrives within a reasonable time, contact support through Tenorshare Support and also email [email protected] with your order number, billing email, and a screenshot of the last cancellation page.
Cancel through App Store or Google Play
If your payment went through Apple, you must cancel inside Apple’s subscription system. On iPhone or iPad, open the App Store, tap your profile icon, open Subscriptions, select ReiBoot, and tap Cancel Subscription. If the cancel button is missing, the subscription may already be inactive or billed somewhere else.
If your payment went through Google Play, open Google Play Store, tap your profile or menu icon, open Payments and subscriptions or Subscriptions, select ReiBoot, and tap Cancel Subscription. This matters because canceling on the Reiboot website does not reliably stop a subscription that was started inside Apple or Google’s billing systems.
Email support and postal notice
There is no published customer service phone number, and no live chat is listed. The working support channel is email at [email protected], with weekday replies usually within 48 hours according to the support page (tenorshare.com).
If the online route fails, you can send a written cancellation notice to the published cancellation address. Some users prefer registered mail because it creates a paper trail. A digital option such as Postclic can also provide timestamped proof of sending, receipt, and opening if you want evidence without using a physical post office.
Use this address for written notices:
- 21st Floor, No. 88, Lane 5, Hekan Village, Bantian Street, Longgang District, Shenzhen, 518129, China
In your message, include your full name, billing email, order number, plan name, date of purchase, and a simple line stating that you want auto-renewal canceled immediately.
After you cancel: access, renewal, and your data
How long your access usually continues
ReiBoot subscriptions are set to auto-renew at the end of each billing cycle, so canceling normally stops the next charge rather than ending access on the same day (reiboot.com). In practical terms, if your monthly renewal date is April 28 and you cancel on April 20, you would generally keep access until April 28.
This is the part many users miss. Cancellation is mainly about stopping future billing. It does not automatically mean a refund for the unused remainder unless your case qualifies under the refund policy.
What happens if you do nothing
If you do not cancel, the plan renews automatically at the end of the active billing period. That applies to monthly and annual subscriptions, and it also applies to the 7-day free trial once it converts into a paid monthly plan at $29.95 (₱1,692) unless canceled in time (reiboot.com).
There is no early termination fee listed in the terms data provided, which is good news. The risk is not a penalty fee but an avoidable renewal charge because auto-renewal stays on by default.
What may happen to your data
ReiBoot’s terms say user data may be retained for a period as specified in the Privacy Policy (reiboot.com). The company does not give a simple public timeline on the support pages, so if you have logs, device information, or order records you want to keep, download or screenshot them before closing things out.
If you contacted support for a device repair issue, save the email thread as well. That record can help later if you need to show that a technical solution was not found within the 30-day money-back window.
Reiboot refund policy and the terms that matter most
What the published refund policy says
ReiBoot offers a 30-day Money-Back Guarantee for all products, and the refund page says you can get a refund if a solution cannot be found after the company analyzes your issue (tenorshare.com). The same policy also says refunds are available when the product has not been used and a solution cannot be found.
That means the refund policy is not framed as a no-questions-asked prorated refund. It is more limited than many users expect, and that helps explain why some refund complaints turn into long email exchanges instead of quick approvals.
How to request a refund step by step
The cleanest route is email [email protected] and include your order number, purchase date, plan, charged amount, billing method, and the exact reason you want the refund. If your problem is technical, describe the issue clearly and attach screenshots showing the software did not solve it within the 30-day period.
For a billing error, Tenorshare specifically tells users to contact customer support for assistance, and refunds may be issued depending on the nature of the error and the published policy (tenorshare.com). If you canceled but were still charged, attach your cancellation confirmation and your bank or card statement showing the duplicate or continued charge.
Terms that affect your subscription
The terms state that subscriptions auto-renew and can be canceled at any time to prevent future charges. They also state that the Pro version includes a 7-day free trial that converts to a monthly plan at $29.95 (₱1,692) if you do not cancel before the trial ends (reiboot.com).
ReiBoot also says its terms are governed by Hong Kong law, while user data may be retained according to the privacy policy (reiboot.com). For a Philippine customer, the practical takeaway is simple: the company’s terms control the service, but your payment dispute rights with your bank or e-wallet still depend on Philippine consumer and payment rules.
Your rights in the Philippines if a refund is refused
In the Philippines, subscription complaints can fall under the Consumer Act of the Philippines, Republic Act No. 7394, and online transactions are also covered by the E-Commerce Act, Republic Act No. 8792. There is no universal statutory cooling-off period for all online purchases, but ReiBoot’s own 30-day Money-Back Guarantee gives you a stronger practical window than many digital services provide.
If the charge was unauthorized or continued after cancellation, you can ask your card issuer, GCash, or Maya for a chargeback and keep your evidence ready. BSP rules generally give cardholders up to 60 days from the statement date to dispute a transaction, so do not sit on the problem for too long.
Reiboot plans, billing cycles, and price value
Current published plans
Plan | Price (USD / PHP) | Billing | Main features |
|---|---|---|---|
1-Month License | $24.95 (₱1,410)* | Monthly | 1 PC, 5 devices |
1-Year License | $49.95 (₱2,822)* | Annual | 1 PC, 5 devices |
Lifetime License | $79.95 (₱4,517)* | One-time | 1 PC, 5 devices |
Annual Business Plan | $299.00 (₱16,894)* | Annual | Unlimited devices, 1 PC |
Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Official prices may change due to promos, tax, or regional adjustments, so confirm the final amount on the official website before paying.
Which plan gives the best value
The cheapest recurring plan is the 1-Month License at $24.95 (₱1,410), but it becomes expensive fast if you stay subscribed for several months. Twelve months of paying monthly would cost about $299.40 (₱16,916), while the 1-Year License is only $49.95 (₱2,822), so the annual plan saves roughly 83% compared with paying month by month.
The Lifetime License at $79.95 (₱4,517) starts to make sense if you expect to use ReiBoot more than once over a long period. If you only needed one emergency device repair, though, even the monthly plan can feel pricey, which is why many users try to cancel right after solving the problem.
Your rights in the Philippines when a software subscription goes wrong
Laws that matter for Reiboot users
If you bought ReiBoot from the Philippines and run into billing or cancellation trouble, the two laws most relevant to you are the Consumer Act of the Philippines or RA 7394, and the E-Commerce Act or RA 8792. In plain language, these laws support fair dealing, truthful sales practices, and accountability for online transactions.
For door-to-door or direct sales, consumers usually get a 7 working day cooling-off period. For online purchases, there is no one-size-fits-all statutory cooling-off rule for every digital subscription, so ReiBoot’s own 30-day Money-Back Guarantee becomes the practical window to act quickly.
How those rights apply to a Reiboot subscription
If you forgot to cancel before the end of a free trial, the terms say the service can auto-renew into a paid monthly plan at $29.95 (₱1,692) (reiboot.com). That does not automatically make the charge unlawful, but if the renewal was unclear, unauthorized, or continued after cancellation, you have grounds to challenge it through your payment provider and through DTI.
If the software did not solve your technical issue and you are still within 30 days of purchase, cite the published Money-Back Guarantee directly in your refund email. That specific policy is usually stronger and easier to argue than trying to rely only on broad consumer principles.
How to file a complaint
Start with the merchant. Email [email protected], attach your cancellation proof, receipt, and statement screenshot, and ask for a written resolution. Give them a short deadline such as 2 business days if the charge is recent and still pending.
If that goes nowhere, file a complaint with the Department of Trade and Industry. For payment disputes, contact your bank, credit card issuer, GCash, or Maya and ask for the chargeback or dispute process. Under BSP rules, cardholders typically have up to 60 days from the statement date to contest a transaction, so timing matters.
Useful authority contacts
For consumer complaints in the Philippines, DTI is the main public authority to contact for online subscription issues under RA 7394. For card and e-wallet disputes, BSP oversight matters because the actual reversal request goes through your financial provider.
When you file, prepare a simple timeline with dates, amounts, screenshots, and the exact wording of any cancellation or refund request you sent.
What customers say about cancellation and refunds
Overall verdict from available reviews
Based on the review set provided, cancellation looks difficult rather than smooth. The overall sentiment is 0 positive and 5 negative out of 5 unique reviews, with the main complaints centered on confusing cancellation steps, continued billing after cancellation attempts, and poor refund handling.
That does not mean the software never works. ReiBoot still has a clear use case for fixing iOS issues, and some people buy it for a one-time emergency. But if your focus is cancellation and billing, the review pattern is a heads up to document everything from day one.
Recurring themes
Theme | Frequency | Typical example |
|---|---|---|
Cancellation difficulty | 2 reviews | Confusing account process |
Refund problems | 1 review | No money returned |
Unexpected charges | 1 review | Charged after canceling |
Poor customer support | 1 review | Unhelpful replies |
Sources summary
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
Negative | Cancellation ease | Negative | |
TrustPilot | Negative | Refund | Negative |
XDA Developers Forum | Negative | Unexpected charges | Negative |
Negative | Cancellation ease | Negative | |
TrustPilot | Negative | Customer service | Negative |
- "I tried to cancel my subscription to Reiboot, but the process was extremely difficult and confusing. I ended up being charged again even after I thought I had canceled." (Reddit)
- "Reiboot's customer service was unresponsive when I requested a refund after canceling my subscription. I never received my money back." (TrustPilot)
- "After canceling my Reiboot subscription, I noticed unexpected charges on my account. It seems they have hidden fees that they don't disclose upfront." (XDA Developers Forum)
- "I found it very hard to cancel my Reiboot subscription. The process was not straightforward, and I had to contact customer support multiple times to get it done." (Reddit)
- "Reiboot's customer service was unhelpful when I tried to cancel my subscription. They made the process unnecessarily complicated." (TrustPilot)
Documents to prepare before you click cancel
Before cancellation
Prepare your proof before changing anything in your account. Save a screenshot of your current plan, the renewal date, the amount charged, and the page showing whether auto-renewal is active.
If you used the software to repair a device, save any logs, support emails, and screenshots of failed repair attempts. Those details matter if you ask for a refund under the 30-day guarantee because the policy refers to cases where no solution can be found after analysis (tenorshare.com).
For refund or billing disputes
- Order number or invoice number
- Transaction ID from card, PayPal, GCash, or Maya
- Purchase date and charged amount
- Cancellation confirmation screenshot or email
- Support emails showing your request history
After cancellation, keep checking your statement for at least one more billing cycle. If a charge still appears, you will already have the evidence needed for DTI, BSP, or your bank dispute team.
Common cancellation mistakes that cost people money
Using the wrong cancellation channel
A common mistake is canceling on the website even though the subscription was started through App Store or Google Play. In that situation, the store billing often stays active, so the charge can continue until you cancel in the same channel where you subscribed.
Real-world example: a user deletes the app and thinks that ends everything. It does not. You need to open Apple or Google subscriptions and switch off the active plan there.
Canceling too late in the cycle
ReiBoot allows cancellation at any time, but that only stops future renewal if you act before the next billing date (reiboot.com). If your subscription renews on the 15th and you cancel on the 16th, the new period may already be charged.
Set a reminder at least 3 days before renewal. That small habit avoids the most preventable billing problem.
Expecting an automatic prorated refund
Another mistake is assuming that canceling automatically means money back for unused days. The published refund policy is tied to the 30-day Money-Back Guarantee and specific conditions such as unresolved technical issues or certain billing errors (tenorshare.com).
If you simply changed your mind after using the software successfully, a refund may be harder to get. Ask anyway, but go in with realistic expectations.
Failing to save proof
Several review complaints involve users who believed they had canceled but could not easily prove it later. If you do not save the final confirmation page or email, arguing with support becomes much harder.
Take screenshots of each step, especially the final page, the date, and the account email shown on screen. It takes less than a minute and can save you a lot of hassle.
Waiting too long to dispute a bad charge
If a continued charge appears, some users spend weeks emailing support before talking to their bank. That delay can hurt your chances because card disputes in the Philippines often need to be filed within 60 days from the statement date under BSP practice.
Use both tracks early: contact Tenorshare support and also ask your bank, GCash, or Maya about dispute deadlines the same day you notice the charge.
Cancellation methods at a glance
Comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No cancellation fee | Easy |
App Store (iOS) | Before next billing | No cancellation fee | Medium |
Google Play (Android) | Before next billing | No cancellation fee | Medium |
Registered mail | 5-10 business days | No cancellation fee | Higher, strong proof |
Key takeaway
If you know where you bought the subscription, cancellation is fairly direct. The real trouble starts when users forget the original billing channel or assume deleting the software counts as cancellation.
Website, App Store, Google Play, and registered mail all have their place. Pick the method that matches your payment route and your need for proof.
What to do after canceling so the charge does not come back
Immediate checks and statement monitoring
Right after canceling, save the confirmation email and screenshot the final page. Then create a reminder for your next expected billing date and check your bank, card, GCash, or Maya statement on that date and again when the monthly statement closes.
If an unauthorized or continued charge appears, request a chargeback from your payment provider right away. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction, and DTI can handle the consumer complaint side under RA 7394.
Alternatives and useful links
If you canceled because you only needed a quick repair tool, alternatives worth comparing include Wondershare Dr.Fone for a broad device toolkit, iMyFone Fixppo for iOS system repair, and iMazing for iPhone backup and device management. Those products have different pricing models, so compare total annual cost before signing up again.
- ReiBoot official website
- Tenorshare support
- Refund policy
- Terms and conditions
- Privacy policy
- Department of Trade and Industry
Physical cancellation address for written notices
Where to send a written cancellation
If you want to send a formal written notice instead of relying only on the online dashboard or email, use this cancellation address:
- 21st Floor, No. 88, Lane 5, Hekan Village, Bantian Street, Longgang District, Shenzhen, 518129, China
Include your full name, account email, order number, date of purchase, and a short request to cancel auto-renewal immediately.
When a written notice makes sense
For most users, the online account route or app store route is faster. A written notice makes more sense if your account access is broken, support is not responding, or you want extra proof that you sent a cancellation instruction before the renewal date.
If you use mail, send it early because delivery can take time. Pair it with an email to [email protected] on the same day so you have both a fast record and a formal record.
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Written by Isabela Rivera
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.
FAQ
Before canceling, confirm your billing channel, renewal date, and plan name by checking your receipt email or account page. Take screenshots of your current plan and renewal status for future reference.
To cancel via the website, sign in to your Reiboot account, navigate to Account Settings, select Subscription Management, choose your active plan, and follow the cancellation prompts. Ensure you receive an email confirmation of your cancellation.
If you subscribed through the App Store, cancel by opening the App Store, tapping your profile icon, selecting Subscriptions, and choosing ReiBoot. For Google Play, open the Play Store, tap your profile icon, select Subscriptions, and cancel ReiBoot there.
You can cancel Reiboot by sending an email to [email protected] with your order number and billing email. Remember to keep a copy of your email for proof of cancellation.
Your access to Reiboot typically continues until the end of your current billing cycle. If you cancel, you will not be charged again, but you can still use the service until the next renewal date.