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Cancellation Showingtime: Easy Method
What is Showingtime
Showingtime in plain language
Showingtime is a software service for real estate professionals. It focuses on scheduling property showings, managing appointments, and giving agents a way to coordinate access to listings through one platform. The service website is Showingtime.
The company is based in Chicago, and the address tied to the service in the data provided is 227 W. Monroe St, Suite 2100, Chicago, IL, United States. The terms also point to the United States as the governing jurisdiction for the service, which matters if you end up in a billing dispute or account issue.
What users actually pay for
People usually sign up for Showingtime because it helps handle showing appointments faster than email or manual calls. The practical value is in appointment management, showing coordination, and workflow tools used by agents and brokerages.
Here is the catch for users in the Philippines: the public materials in the verified sources do not spell out local PHP pricing, local language support, or Philippine payment methods such as GCash or Maya. The terms also do not mention a free trial, a minimum commitment, or an auto-renewal clause, so the subscription setup is less transparent than it should be for overseas users.
How it works for users in the Philippines
If you are in the Philippines, the biggest friction point is support timing. Verified research notes that users report difficulty reaching support during Philippine business hours because support operates on Central Time, with hours listed as Monday to Friday, 7 am to 8 pm CT, and Saturday to Sunday, 8 am to 5 pm CT.
The truth is, Showingtime feels built mainly for the US real estate market. That does not stop a Philippine user from opening or canceling an account, but it does mean you should save screenshots, confirmation emails, and billing records because time zone gaps can slow down problem solving.
How to cancel Showingtime without getting charged again
Checks to do before you cancel
Many users get frustrated when a service says a cancellation went through, then a new charge still appears. Before you cancel Showingtime, log in and save proof of your current account status. Take a screenshot of your account page, your active plan if shown, and any recent billing entries connected to your card or bank.
You should also note your next billing date from your card statement or invoice email. The verified cancellation table says the safest notice period is before the next billing date, so waiting until the last minute is a bad idea if you are in the Philippines and support replies land overnight.
- Screenshot your account dashboard
- Save the latest invoice or payment receipt
- Write down the last four digits of the payment method used
- Export or save any data you may need later
Cancel an appointment through the web account
If your goal is to cancel a showing appointment, the confirmed web path is simple. Log in to your Showingtime account, go to the Showings section, find the appointment you want to cancel, then click Cancel Appointment. You may be asked to give a reason for the cancellation, according to the help article on appointment cancellation Showingtime Help.
This is the most direct self-service route in the verified sources. If the interface feels cluttered, that matches one local issue from the research data: some users find the platform complex and say it takes a learning curve to locate the right controls.
Cancel through the mobile app
The same help article confirms app-based appointment cancellation on both iOS and Android. On iOS, open the Showingtime app, go to the Appointments tab, select the appointment, tap Cancel Appointment, and choose a reason if required. On Android, the path is also inside the Appointments section, then Cancel Appointment.
Heads up: the verified source confirms canceling appointments inside the app, but it does not clearly confirm a separate in-app subscription billing flow through App Store or Google Play for account billing. If you originally paid through Apple or Google, check your store subscriptions anyway. If you paid Showingtime directly, the app alone may not stop a recurring charge tied to your main account.
Cancel your account by contacting support
For account deletion or broader account cancellation concerns, the verified help page is Showingtime account help. Support details in the research data list phone support at 888-367-4009, email at [email protected], and live chat through the support page.
Because of the time zone gap, email is often easier for Philippine users than phone. In your message, include your full name, account email, company name if relevant, last payment date, and a clear line such as: “Please cancel my Showingtime account effective immediately and confirm by email.” Ask for written confirmation in the same thread.
- Phone: 888-367-4009
- Email: [email protected]
- Chat: available through the support page
- Hours: Monday-Friday 7 am-8 pm CT, Saturday-Sunday 8 am-5 pm CT
Postal letter as an extra option
If you want paper-trail proof, you can also send a registered cancellation letter to the Chicago address. This is slower than web or email, but it can help if you expect a payment dispute later and want a dated record of your request.
If you prefer not to visit a post office, some people use digital registered delivery services such as Postclic for timestamped proof of sending and receipt. That does not replace email or account cancellation, but it can strengthen your documentation if a billing issue drags on.
After you cancel, what actually changes
Access and appointment status
The verified help source is clear about canceling appointments, but it does not give a detailed timeline for account access after account cancellation. In practice, you should expect the canceled appointment to stop being active once the cancellation action is confirmed inside the platform.
For full account cancellation, Showingtime does not clearly publish whether paid access continues until the end of a billing cycle. Because that point is not spelled out in the verified terms, do not assume you will keep access for extra days. Save anything you need before sending the request.
If you do not cancel in time
The terms of service do not show a clear auto-renewal clause in the verified data. That sounds helpful, but it also means the billing structure is not clearly explained in one place. If your bank statement already shows recurring charges, treat the service as active until you receive written confirmation that cancellation is complete.
This is where many users get annoyed. A bad cancellation experience usually comes from silence after the request, not from a visible retention trick. No dark pattern was identified in the research, but unclear billing status is still a real risk if you stop after one click and keep no proof.
Your data after account closure
The terms do not specify a data retention policy after cancellation. That means Showingtime does not clearly say how long account data, appointment history, or user information stays on file once the account is closed.
For that reason, export whatever you can before closing the account. Save appointment lists, client notes, screenshots of upcoming or canceled showings, and any invoice emails. If you need deletion as well as cancellation, say that clearly in your support email and ask what data remains in their system.
Showingtime refund policy and real-world chances of getting money back
What the terms say about refunds
The verified terms are blunt: after cancellation, there is no refund. The research data applies that same answer to the general policy, the unused period, and billing error scenarios, all citing the terms of service at Showingtime Terms of Service.
So if you cancel halfway through a billing cycle, do not expect a pro-rated return. If you cancel because you no longer use the service, the terms still point to no refund. That matches the negative user review trend in the supplied data.
Your rights in the Philippines on withdrawal and cancellations
For Philippine users, the Consumer Act of the Philippines, Republic Act No. 7394, and DTI rules are the main local references. The provided jurisdiction block says there is no universal statutory cooling-off period for online purchases, although door-to-door or direct sales can have a 7 working day cooling-off window.
Applied to Showingtime, this means the service terms do not give you a specific cooling-off or withdrawal right for online subscription signup. If you subscribed online and simply changed your mind, the contract terms are not on your side for a refund. If the issue is deceptive billing or an unauthorized charge, that is different and can be escalated.
How to ask for a refund anyway
If you still want to try, use email first because it creates a clean record. Write to [email protected] with your account email, transaction date, amount charged, payment method, and the reason you think the charge should be reversed. Attach a screenshot of your cancellation confirmation and the bank or card entry.
Be direct and specific. A short message with exact dates works better than a long complaint. Ask for a written decision and a case number or reply confirming receipt. If support rejects the request, keep that reply because it can help in a later dispute with your bank.
Chargeback, card dispute, and e-wallet options in the Philippines
If you were charged after canceling, you can dispute the transaction with your bank, credit card issuer, or e-wallet provider such as GCash or Maya. The local guideline in the brief says cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP regulations.
Use chargeback as a last resort after giving Showingtime one clear chance to fix the issue. Send your proof, including cancellation screenshots, email exchanges, and the date the charge posted. For broader consumer complaints tied to online subscriptions, DTI is the relevant authority under RA 7394.
Showingtime terms and subscription conditions that affect cancellation
Key contract points found in the terms
The verified terms data shows no auto-renewal clause found, no minimum commitment specified, and no free trial terms found. That means Showingtime does not clearly publish those common subscription points in the source set provided, which can leave users guessing about timing.
The same terms data says applicable law is the United States and dispute resolution is arbitration in the United States. For a user in the Philippines, that is not practical for a small billing disagreement, which is why local documentation and payment dispute routes matter so much.
What is missing and why it matters
The terms also do not specify a data retention policy after cancellation. If your concern is not only billing but also data removal, you should ask support that question directly and keep the answer in writing.
The lack of a clear free trial section also means there is no verified trial conversion rule to rely on here. If you signed up during a promo or broker-managed rollout, read the email or onboarding document you received because the public terms do not fill in those details.
Showingtime plans and pricing compared with PHP reference prices
Current pricing table from the verified data
The verified pricing data provided for this brief does not list Showingtime subscription plans. Instead, it contains third-party reference plans from Netflix and Disney+. That means Showingtime pricing is not clearly published in the supplied sources, so no accurate Showingtime plan table can be built from verified material alone.
To keep this guide factual, the table below reproduces the verified subscription prices that were supplied in the dataset, all in PHP. These are not Showingtime plans, but they can help you compare what a typical monthly digital subscription costs in the Philippines.
| Plan | Price (PHP) | Billing period | Main features |
|---|---|---|---|
| Netflix Mobile Plan | ₱169 | Monthly | 1 mobile stream, HD, 15 downloads |
| Netflix Basic Plan | ₱279 | Monthly | 1 stream, Full HD, 15 downloads |
| Netflix Standard Plan | ₱449 | Monthly | 2 streams, Full HD, 30 downloads |
| Netflix Premium Plan | ₱619 | Monthly | 4 streams, 4K, 100 downloads |
| Disney+ Basic Plan | ₱289 | Monthly | 1 stream, Full HD, 15 downloads |
What this means for Showingtime users
Showingtime does not disclose verified public pricing in the source set here, so you should rely on your invoice, contract email, or broker billing record to confirm what you are paying. If your monthly SaaS cost is much higher than your actual use, that is usually the clearest signal to cancel now rather than wait for another billing cycle.
There is also no verified evidence here of annual discounts, hidden cancellation fees, or price increases inside the terms. One useful fact, though, is that no cancellation fee and no early termination fee were found in the terms data.
Your rights in the Philippines if Showingtime keeps charging you
The rules that matter locally
In the Philippines, subscription complaints are mainly handled under the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry as the named authority in the data provided. For Showingtime, that matters most when the issue is continued billing, misleading terms, or failure to honor a cancellation request.
The same jurisdiction block says there is no universal cooling-off period for ordinary online purchases. So if your Showingtime issue is simple buyer's remorse, local law may not force a refund. If the problem is a charge after cancellation or an unauthorized debit, your position is stronger.
Cooling-off and withdrawal in practical terms
The provided legal summary says door-to-door or direct sales can carry a 7 working day cooling-off period. Online subscriptions do not have the same across-the-board rule. For a digital service like Showingtime, your real protection comes from proof of what you were promised and proof of when you canceled.
This is why screenshots matter. If Showingtime support confirms cancellation on a certain date, then a later charge appears, you have concrete evidence for DTI or your card issuer. Without that paper trail, disputes become harder than they need to be.
How to file a complaint in the Philippines
Start with the merchant. Email Showingtime support, explain the charge, and attach proof. If the issue is not fixed, file a complaint with DTI and separately contact your bank or e-wallet for a billing dispute if money was taken after cancellation.
- Prepare screenshots of the cancellation confirmation
- Save the bank, card, GCash, or Maya transaction entry
- Attach the support email thread with dates
- State the amount, billing date, and desired resolution
Useful local contacts
For consumer disputes, DTI is the authority named in the verified data. The official site is Department of Trade and Industry. If your issue is a disputed card charge, your bank and BSP-related dispute channels are relevant within the typical 60 day dispute window mentioned in the brief.
Showingtime's own support remains your first stop: phone 888-367-4009, email [email protected], and live chat through the support page. Because support runs on Central Time, many Philippine users will find email more practical than calling.
What customers say about canceling and refunds
The short verdict from the available review data
Based on the supplied review set, cancellation looks frustrating rather than smooth. The sentiment trend is 0 positive and 1 negative out of 1 unique review, so the sample is tiny, but the only available experience points to post-cancellation billing and a denied refund.
That lines up with two local friction points from the research: support can be hard to reach during Philippine business hours, and the interface can feel more complex than expected. Even without a large review base, those are the same issues that usually create cancellation headaches.
Recurring themes table
| Theme | Frequency | Typical example |
|---|---|---|
| Continued billing | 1 report | Charged after canceling |
| Refund denial | 1 report | Refund request refused |
| Time zone friction | Reported locally | Slow support replies |
| Complex interface | Reported locally | Hard to find controls |
Sources summary table
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | 1/5 | 1 |
Individual user feedback
- "I cancelled my subscription but still they deduct on my bank acct its a stupid company and now i ask for the refund they emailed me back that cant refund" (TrustPilot)
Because only negative review data was supplied, the balanced view has to come from the service design rather than from positive testimonials. The good side is that Showingtime does provide self-service appointment cancellation paths on web and app, and no cancellation fee was found in the terms.
The weak side is clearer: refunds appear hard to get, and account-level cancellation details are less transparent than they should be. If you cancel, your best protection is documentation, not trust.
Documents to prepare before and after cancellation
What to save before you click cancel
Prepare your records before you touch the account. Save a screenshot of the account dashboard, your appointment list, and any page showing active service status. Also keep your latest invoice or card charge because that gives you the exact amount and date if a dispute starts later.
- Account email address
- Screenshot of active account page
- Latest invoice or receipt
- Billing date and payment method
What you need for a refund or billing dispute
If you ask for a refund or charge reversal, facts matter more than emotion. Include the transaction date, amount, last four digits of the card if available, and the date you canceled. If you paid through GCash or Maya, save the wallet reference number too.
- Transaction ID or reference number
- Date and amount charged
- Cancellation confirmation screenshot
- Email thread with support
What to keep after cancellation
After you cancel, save the confirmation email and take one more screenshot showing the canceled status or the appointment removal. Then check your bank or card statement over the next one to two billing cycles.
If a charge appears after cancellation, you will have a cleaner dispute file if your screenshots and account emails are already organized in one folder.
Common mistakes that lead to extra charges
Canceling the appointment but not the account
This is the easiest mistake to make because the verified help article focuses on canceling appointments. If you only remove a showing from the Showings or Appointments section, that does not automatically prove the whole paid account is closed.
Solution: if you want full termination, contact support for account cancellation and ask for written confirmation. Treat appointment cancellation and account cancellation as two separate actions unless support tells you otherwise in writing.
Expecting a pro-rated refund
The terms say no refund after cancellation. Many users assume unused days will be returned, especially if they cancel right after a charge posts, but the verified policy says otherwise.
Solution: cancel before the next billing date, not after. If you still believe the charge is wrong, frame it as a billing error or post-cancellation charge and attach proof rather than simply asking for partial reimbursement.
Using the wrong support window from the Philippines
Because support hours follow Central Time, a Philippine user who calls during local office hours may miss the open window. That can delay the request until after another charge goes through.
Solution: use email right away and send it as soon as you decide to cancel. A timestamped email sent before the billing date is often stronger evidence than a phone attempt with no record.
Failing to keep proof
The one supplied public review complains about continued billing after cancellation and a refused refund. That kind of case gets much harder if you cannot show the exact date and wording of your cancellation request.
Solution: save screenshots, confirmation emails, and bank entries. If you use chat, copy the transcript before closing the window.
Assuming silence means success
No dark pattern was identified, but unclear follow-up is still a problem. Some users stop after sending one message and never check whether support actually processed the request.
Solution: if there is no reply within a reasonable period, follow up with the same email thread and add the phrase “Please confirm cancellation effective date.” Keep following until you get a yes in writing.
Cancellation methods compared side by side
Quick comparison table
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No fee found | Easy |
| App Store (iOS) | Before next billing | No fee found | Medium |
| Google Play (Android) | Before next billing | No fee found | Medium |
| Registered mail | 5-10 business days | No fee found | Higher, best proof |
How to choose the right route
Use the route that matches how you actually manage the service. Web/account is the fastest for appointment actions, while support email is stronger for account-level cancellation because it creates a written trail. Store-based routes only make sense if the payment really runs through Apple or Google.
Registered mail is slower, but some users prefer it when they expect a dispute and want mailing proof. There is no single best option for everyone. The right choice depends on whether your priority is speed, clarity, or evidence.
What to do right after canceling Showingtime
Immediate follow-up steps
As soon as you cancel, look for a confirmation screen or email and save it. Put a calendar reminder 3 to 5 days before your next expected billing date and another one on the billing date itself so you remember to check your account and statement.
If no confirmation arrives, do not wait passively. Follow up with support using the same email thread and ask for the cancellation effective date. One missing confirmation is often the start of a longer billing headache.
Monitor your bank or card and escalate if needed
Watch your statement for at least one to two billing cycles. If an unauthorized or continued charge appears, contact your bank, credit card issuer, GCash, or Maya and request a dispute or chargeback. The local guideline in this brief says cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP regulations.
DTI handles consumer complaints for online subscriptions under RA 7394, so you can escalate there if Showingtime does not resolve the issue. Your evidence pack should include the cancellation screenshot, support emails, and the posted charge.
Alternatives if you still need similar tools
If you are leaving Showingtime but still need scheduling tools, the verified alternatives include ShowingTime+, Dotloop, and Aryeo. ShowingTime+ is positioned as an enhanced version with additional features and support, while Dotloop focuses more on transaction management that integrates with showing workflows.
Aryeo is another option for real estate marketing and showing management. Pricing in the provided data is contact-based rather than fixed, so ask for written quotes and cancellation terms before signing up for any replacement platform.
Useful links
- Official Showingtime website
- Showingtime help for appointment cancellation
- Showingtime help for account cancellation
- Showingtime Terms of Service
- Department of Trade and Industry
Showingtime cancellation address and when to use it
Postal address on file
If you want to send a written cancellation request by post, use this address:
- 227 W. Monroe St, Suite 2100, Chicago, IL, United States
This is not the fastest path for most users in the Philippines, but it can be useful if you want formal delivery proof for a billing dispute. Include your full name, account email, contact number, and a short statement asking for account cancellation and written confirmation.
When online cancellation is enough
For most people, web cancellation for appointments plus email support for account closure is the more practical route. It is faster, cheaper, and easier to document with screenshots and timestamps.
If your issue is urgent because the next charge is close, do not wait for a letter alone. Send the email immediately, keep proof, and use the postal address only as extra backup if needed.
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Written by Isabela Rivera
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.
FAQ
Before canceling your Showingtime subscription, log in to your account and take a screenshot of your current account status, including your active plan and recent billing entries. Note your next billing date to ensure cancellation is processed before that date. Keep proof of your cancellation request by sending it in writing, either via email or registered postal mail.
To cancel a showing appointment using the Showingtime mobile app, open the app, navigate to the Appointments tab, select the appointment you wish to cancel, and tap Cancel Appointment. If required, provide a reason for the cancellation. Remember to keep a record of your cancellation request, which can be sent in writing if needed.
To cancel your Showingtime account, you can contact their support via email at [email protected] or call 888-367-4009. Include your full name, account email, and a clear request to cancel your account. It's advisable to send your cancellation request in writing and retain proof of your communication.
While the content does not specify any early termination fees, it's essential to check your contract or billing details for any potential charges related to cancellation. If you have concerns, consider reaching out to Showingtime support for clarification before proceeding with cancellation.
After you cancel your Showingtime subscription, you will lose access to your account and any scheduled appointments. Ensure you export any necessary data before cancellation. For confirmation of your cancellation, keep a record of your written request sent via email or registered postal mail.