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Cancellation Solvely: Easy Method
What is Solvely
Solvely as a subscription service
Solvely is an AI-based software service available through the official website. It is presented as a SaaS product, and the available support page and Terms page show a subscription model, but they do not clearly spell out the cancellation flow, refund rules, or data handling after cancellation "No cancellation procedure found in Terms of Service" (solvely.com).
If you are in the Philippines, that lack of clarity can be frustrating. Many users get stuck at the exact same point: they want to stop billing, but the official Terms at solvely.com/terms do not give a direct cancel path, and support is mainly handled by email at [email protected] with no listed phone number and no live chat.
What users are likely paying for
Based on the pricing data available, Solvely sells recurring plans, including monthly, 3-month, 6-month, and annual billing. The published plan examples include $12.99 (₱13)* monthly, $34.99 (₱35)* every 3 months, $38.99 (₱39)* every 6 months, and $77.00 (₱77)* yearly, while another pricing block lists recurring plans such as ₱699.90 monthly and ₱6,999.00 annual for product tiers like Solvely Unlimited and Solvely.AI Pro.
The practical takeaway is simple: this is not a one-time purchase. You are dealing with recurring billing, and that means your focus should be the billing source. If you subscribed on the website, website cancellation and email support matter most. If you subscribed through App Store or Google Play, the store controls the billing and usually also controls the actual cancellation.
How Solvely works in the Philippines
For Philippine users, the biggest issue is not language support or feature access. The bigger issue is process visibility. Support details currently show email support at [email protected], no public phone support, no live chat, and no stated support hours. That means delays are possible if you are trying to stop a charge close to your next billing date.
Heads up: if your card, GCash-linked card, Maya card, or another payment method is already charged, you will need strong proof. Save your subscription page, your payment receipt, and any email thread with support. That matters later if you need to raise a complaint under RA 7394 or dispute a continued charge through your bank or e-wallet provider.
How to cancel Solvely without getting billed again
Checks to do before you tap anything
A lot of Philippine users get upset not because cancellation is impossible, but because they do not know which billing channel they used. Before canceling, open the account or device where you first subscribed and confirm whether Solvely was billed by the website, App Store, or Google Play. This step saves time and avoids the common mistake of emailing support for a store-managed subscription.
Take three screenshots before you start: your current plan name, the next billing date, and the payment source. Also save any receipt email. The official Terms do not give a clear cancellation workflow, and user complaints include continued charges after users thought they had canceled, so your screenshots are your best backup.
- Screenshot the active plan and renewal date
- Save your latest receipt or bank entry
- Check whether billing came from Solvely, Apple, or Google
- Export or save any data you still need
Cancel through the website or account
The Terms do not publish a formal click-by-click route, so the website path is partly based on standard SaaS account structure and the official help page at Solvely help. Start from your logged-in account and look for a path such as Profile, Account, Billing, Subscription, or Manage Plan. If you see Cancel Subscription, Turn Off Renewal, or Manage Billing, use that option and proceed until you reach a confirmation screen.
If the website does not show a cancel button, use the support email right away: [email protected]. In your message, include the account email, plan name, last charge date, amount, and a direct sentence such as "Please cancel my subscription immediately and confirm that future billing is stopped." Ask for written confirmation by email. The truth is, Solvely's cancellation trail looks more complicated than it should be because the Terms page does not clearly explain the process.
Cancel through App Store or Google Play if the store billed you
If your iPhone or iPad billed the subscription, go to Settings, tap your Apple ID, tap Subscriptions, open Solvely, and tap Cancel Subscription. One user review said they only discovered the subscription in Apple settings after a charge, which is a strong reminder to check your device subscriptions list even if you never got a clear email notice.
If your Android account billed the subscription, open Google Play, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, select Solvely, then tap Cancel subscription. Store cancellation should be done before the next billing date. The available research does not show any cancellation fee in the Terms, so the main risk is not a fee but missing the billing cutoff and getting charged for another cycle.
Email support and the postal option
Solvely support currently lists no phone number, no live chat, and no support hours. The main direct contact is [email protected]. Because hours are not specified, send your message as early as possible, ideally at least 3 to 5 days before your next billing date, and ask for a reply that clearly says billing has been canceled.
If you want a paper trail beyond email, you can also send a registered letter, although no public cancellation address was found. If you locate an address through a billing document or company reply, registered mail can help create proof of timing. Some users now use digital registered-delivery services such as Postclic for timestamped proof of sending and receipt, which can be useful if you later need to show when your cancellation notice was sent.
What changes after you cancel and what stays active
Access to the service after cancellation
The Terms page does not clearly state whether access continues until the end of the paid billing period. In many subscription services, you keep access until your paid term ends, but Solvely does not clearly confirm that in the available Terms data. Because of that gap, check your account immediately after canceling and again on the renewal date.
A practical example helps here. If your plan renews on April 15 and you cancel on April 10, you should expect either continued access until April 15 or immediate downgrade, but Solvely does not clearly publish which one applies. That uncertainty is exactly why you should capture your account status on the day you cancel and on the day billing would have renewed.
Renewal risk and account data
The available Terms research found no auto-renewal clause, no minimum commitment term, and no data retention policy after cancellation "No auto-renewal clause found in Terms of Service" (solvely.com). That does not mean charges cannot recur. It only means the Terms page reviewed does not clearly explain the mechanics, so you should assume billing continues until cancellation is confirmed.
Data handling is also unclear. There is no published retention rule in the available Terms, so if you have saved prompts, work history, or account information you care about, export or copy it before you cancel. Do not assume your data will remain available after the subscription ends.
Refund rules, charge disputes, and what Solvely actually says
What the published policy does and does not say
This is where many users in the Philippines get irritated. The available Terms research found no refund policy for general cancellations, unused time, or billing errors "No refund policy found in Terms of Service" (solvely.com). That means there is no clear written promise of prorated refunds, no stated refund window, and no published processing timeline.
In plain language, you should not expect an automatic refund just because you stopped using the service. If you were charged after a failed or unclear cancellation, or charged without proper awareness, your refund request is stronger, but you still need proof such as subscription screenshots, receipts, and cancellation emails.
Your rights in the Philippines
In the Philippines, subscription complaints are generally covered by the Consumer Act of the Philippines, RA 7394. For online subscriptions, there is no universal cooling-off rule that automatically applies to every digital service purchase, and the Solvely Terms do not specify a cooling-off period or withdrawal right. For direct sales situations, Philippine rules can allow a 7 working day cooling-off period, but that is not the standard default for all online SaaS subscriptions.
Here is the practical point for Solvely users: if the service failed to disclose billing clearly, refused to stop recurring charges, or ignored a valid complaint, you can escalate to the Department of Trade and Industry for consumer issues. The Philippine Competition Commission is also listed in the research block as an authority reference, but for consumer billing complaints, DTI is usually the more practical route.
How to request a refund step by step
Start with email because that is the only public direct support channel listed. Send your refund request to [email protected] and include the account email, exact charge amount, exact charge date, payment method, and the reason. Be specific: unauthorized renewal, duplicate billing, failed cancellation, or misleading signup flow. Attach screenshots in the first email to avoid back and forth.
If the payment came through App Store or Google Play, request the refund through that store as well, because the merchant of record may be Apple or Google instead of Solvely directly. If Solvely or the store does not resolve it and the charge is unauthorized or continued after cancellation, ask your bank, credit card issuer, GCash, or Maya for a dispute. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related charge dispute practices.
Solvely terms and subscription conditions that are still unclear
Key points missing from the Terms page
The public Terms page at solvely.com/terms leaves out several subscription basics that users usually look for before canceling. The available research found no clear clause for auto-renewal, no minimum commitment duration, no free trial terms, no data retention rule after cancellation, no applicable law clause, and no dispute resolution process.
That matters because users often judge risk based on those exact clauses. If there is no visible free trial rule, you cannot easily confirm whether a trial converts automatically. If there is no dispute process, you are more likely to rely on email support, your payment provider, or Philippine consumer channels when something goes wrong.
What this means for you in practice
If a service does not clearly publish subscription conditions, your safest move is to document everything yourself. Save the signup page, the checkout page, the receipt, and the account status after cancellation. Those records become your evidence if you need to show that billing disclosures were incomplete or that cancellation was attempted before renewal.
The absence of a clear commitment period is one small advantage. The available Terms research did not find any early termination fee or minimum lock-in. So while refund rights are unclear, there is also no published penalty for stopping the subscription before a long contract ends.
Solvely plans and pricing in the Philippines
Current recurring plans
Plan | Price (USD / PHP) | Period |
|---|---|---|
Monthly Plan | $12.99 (₱13)* | Monthly |
3-Month Plan | $34.99 (₱35)* | Every 3 Months |
6-Month Plan | $38.99 (₱39)* | Every 6 Months |
Annual Plan | $77.00 (₱77)* | Yearly |
Prices are approximate and converted from USD at the rate 1 USD ≈ 1.0 PHP. Check the official website for the exact local amount, taxes, and billing currency.
Which plan costs more and whether annual billing saves money
On the verified pricing list above, the annual plan is the highest total charge at $77.00 (₱77)*, while the monthly plan has the lowest one-time billing amount at $12.99 (₱13)*. If you compare pure monthly equivalent cost, the 6-month and annual plans appear cheaper per month than paying the monthly rate repeatedly. Using the listed figures, the annual plan averages about $6.42 (₱6.42)* per month, which is much lower than $12.99 (₱13)* monthly.
There is also a second pricing block in the research with higher local amounts such as ₱699.90 monthly and ₱6,999.00 annual for named tiers. Since the verified data section allows the USD-based table, treat the table above as the safest reference for this guide, and read any in-app or checkout price carefully before paying. The key lesson is simple: annual billing can lower the monthly equivalent, but it also increases the refund risk if cancellation or support becomes messy.
Your rights in the Philippines if Solvely will not stop billing
Laws and agencies that matter
For Philippine users, the main consumer protection law is the Consumer Act of the Philippines, RA 7394. If Solvely charged you after you canceled, failed to disclose important billing details, or ignored a valid complaint, DTI is the practical consumer agency to contact. The research block also names the Philippine Competition Commission, but for individual subscription disputes, DTI is usually the first stop.
There is no universal online cooling-off period that automatically covers every digital subscription in the Philippines, and Solvely's Terms do not provide their own cooling-off or withdrawal rule. That gap does not remove your rights against deceptive or unauthorized billing. It just means you should focus on proof: screenshots, receipts, email threads, and bank entries.
How to file a complaint
Start by giving Solvely a clear written chance to fix the issue. Email [email protected] with your account details, charge date, amount, and request. If there is no reply or the answer is not helpful, prepare a complaint file with your screenshots, receipts, and cancellation evidence. Include dates in Philippine format if possible, such as 20 March 2026, to avoid confusion.
For a payment dispute, contact your bank, credit card issuer, GCash, or Maya and ask for the dispute or chargeback process. BSP-related practice commonly gives cardholders up to 60 days from the statement date to contest a transaction. For the consumer complaint side, submit your records to DTI and explain that this is an online subscription dispute under RA 7394 involving unclear cancellation or continued billing.
Useful contacts for Philippine users
If the issue is a card or e-wallet charge, your bank or wallet provider is often faster than waiting on email support. If the issue is unfair business practice or unresolved billing, DTI is the more relevant public body. The research did not provide a verified Solvely business address or local hotline, so your own documentation becomes even more important.
- Solvely support email: [email protected]
- Authority named in research: Philippine Competition Commission
- Consumer law reference: RA 7394
- Payment dispute route: bank, card issuer, GCash, Maya, or BSP-linked complaint channels
What customers say about cancellation and billing
Overall verdict from the available reviews
Based on the review set provided for this guide, the trend is clearly negative: 0 positive and 2 negative unique reviews. That is a very small sample, but both reviews point to the same pressure points: users saying cancellation was unclear and users claiming they were charged after they thought they had not properly enrolled.
So is cancellation easy or difficult? Based on the available evidence, difficult. The same pattern also matches the local issues noted in the research: difficulty canceling through the website and limited support channels because there is no live chat and no published phone number.
Recurring themes in user feedback
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 1 review | Found in Apple settings |
Hard website cancel | 1 review | Needed bank help |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Charge after cancel | Negative |
TrustPilot | 1/5 | Ease of cancellation | Negative |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 sample | 2 |
- "I did NOT intend to purchase this. It was supposed to be a FREE, not even a free trial. I logged in once and it was terrible so I didn’t use it again. I didn’t get emails from them that I had enrolled and didn’t even get anything after they charged me. I just happened to see it on my Apple settings - subscriptions." (TrustPilot)
- "Won't let me cancel my subscription. You cant cancel your subscription using their website. i have to contact the bank myself. Such a scam" (TrustPilot)
Only negative reviews were provided in the research set, so that is the honest picture here. To stay balanced, the service itself may still offer useful AI features for some users, but the cancellation and billing experience is where the reported problems are concentrated.
Documentation checklist before and after you cancel
What to save before cancellation
Do not cancel blind. Save the account email, the active plan name, and the renewal date before you do anything. If your subscription renews monthly, even a one-day timing mistake can mean another charge, and there is no clear refund policy in the available Terms to protect you afterward.
- Screenshot of the Subscription or Billing page
- Screenshot of the next renewal date
- Receipt email or transaction reference
- Copy of any important account data
What to save for refunds or disputes
If you ask for a refund or raise a charge dispute, details matter. Save the exact amount, date, payment method, and merchant line shown on your bank statement. If the charge was through Apple or Google, save the store receipt as well because that can determine who processes the refund request.
- Transaction ID or order number
- Charge amount in ₱
- Date and time of cancellation request
- Email thread with [email protected]
What to save after cancellation
After you cancel, take a screenshot of the final confirmation page or the account page showing the subscription is inactive. If confirmation only comes by email, archive it and also save a PDF copy. This is the exact evidence your bank or DTI may ask for if billing continues later.
Check your statement on the next billing cycle. If the charge still appears, act fast. In many Philippine payment disputes, waiting too long weakens your position, especially if your card issuer uses a 60-day dispute window from the statement date.
Common cancellation mistakes that cause extra charges
Using the wrong channel
This is the most common problem. A user who subscribed through App Store may email Solvely and think the matter is done, but the recurring billing is still controlled by Apple. The result is another charge next month and a lot of frustration.
Solution: trace the original billing source first. If your receipt came from Apple or Google, cancel through that store. If the charge came directly from Solvely or the website checkout, use the account page and email support as backup.
Canceling too close to the billing date
Because support hours are not published and there is no live chat, late cancellation is risky. If your renewal is tomorrow and you only send an email tonight, there may be no reply before billing runs. That can leave you chasing a refund under an unclear refund policy.
Solution: submit cancellation at least 3 to 5 days before renewal when possible. On the same day, save screenshots and set a calendar reminder for the renewal date so you can quickly spot a failed cancellation.
Assuming non-use means no charge
One review described logging in once, not using the service again, and later discovering a subscription charge. Subscription billing is based on the active recurring plan, not on usage. If billing is on, inactivity does not stop it.
Solution: always cancel formally. Do not rely on uninstalling the app, logging out, or ignoring the account. Those steps do not normally end a subscription.
Expecting an automatic prorated refund
Many users assume that if they cancel halfway through the month, they will get back the unused portion. The available Solvely Terms do not show a refund policy for unused time, so that expectation may lead to disappointment and wasted follow-up emails.
Solution: treat refunds as an exception, not a guarantee. Your strongest cases are unauthorized charges, duplicate charges, or billing after a documented cancellation attempt.
Not saving proof
A cancellation without proof is hard to defend later. If the website does not show a strong confirmation message, or if support only replies vaguely, you may have difficulty proving the exact date you asked to stop billing.
Solution: keep screenshots, confirmation emails, and bank entries in one folder. A simple file set can make the difference between a quick bank reversal and a long dispute.
Cancellation methods at a glance for Solvely
Comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher but best proof |
Key takeaway from the table
Each method fits a different situation. Website cancellation is the direct route if Solvely billed you. App Store and Google Play are better if the store is the merchant. Registered mail is slower, but it can help if you need stronger evidence and later have to explain the timeline to your bank or a consumer authority.
The practical rule is simple: match the cancellation method to the billing source. That one step prevents most avoidable problems.
After canceling, what you should do in the next 60 days
Immediate follow-up steps
Right after canceling, check for a confirmation screen or confirmation email. Take a screenshot, save the date, and place a calendar reminder for your next expected billing date. If you do not receive confirmation within a reasonable time, send a follow-up to [email protected] on the same day.
Then log back into your account and confirm whether the subscription still shows as active. If it does, do not assume the request is still processing. Send another email and attach your earlier message so the timeline is clear.
Monitor your bank, card, GCash, or Maya
Watch your account through the next billing cycle and the next statement date. If a new Solvely-related charge appears after confirmed cancellation, contact your card issuer, bank, GCash, or Maya immediately and ask for a charge dispute. In the Philippines, many card disputes should be raised within 60 days from the statement date, so speed matters.
If the merchant does not fix the issue, you can also bring the matter to DTI under RA 7394. Your evidence should include the cancellation screenshot, the confirmation email, your statement entry, and your message history with support.
Alternatives if you are moving away from Solvely
If you are canceling because support is too limited or billing feels risky, a few alternatives were listed in the research set. SurveySensum focuses on customer experience analytics for Philippine businesses, HashMicro ERP is a broader business software suite, and OnlineJobs.ph is useful if you want human support talent instead of an AI subscription.
- SurveySensum - AI customer experience platform with custom pricing
- HashMicro ERP - business system with custom pricing
- OnlineJobs.ph - subscription-based hiring platform for Filipino talent
Useful links
- Solvely official website
- Solvely Terms of Service
- Solvely help page about cancellation
- Department of Trade and Industry
Where to send a cancellation request if you need an address
No public cancellation address was found
No physical cancellation address was found in the verified material for this guide. That means the realistic process is online: cancel through your account if possible, through App Store or Google Play if they bill you, and by email at [email protected] if the account page does not give a clear cancel button.
This online-only setup is workable, but it puts more pressure on you to keep evidence. Since there is no verified public mailing address in the source set, use written digital channels carefully and save every confirmation.
Best way to present your request
If you need to contact support, keep the message short and specific. Include your account email, billing amount, billing date, and the sentence that you want the subscription canceled immediately and future renewal stopped. Ask for written confirmation that no further charges will occur.
If support later provides a physical address and you want to add a stronger paper trail, you can then send a registered notice using the same facts and screenshots. Until that happens, email plus account screenshots are your strongest practical tools.
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Written by Sofia Lim
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Solvely subscription billed through the App Store, go to Settings, tap your Apple ID, select Subscriptions, find Solvely, and tap Cancel Subscription. Ensure you do this before the next billing date to avoid being charged again.
Before canceling, log into your Solvely account and take screenshots of your current plan name, next billing date, and payment source. This documentation will help if there are issues with cancellation.
Yes, you should email [email protected] to request the cancellation of your subscription. Include your account email, plan name, last charge date, and a clear request for cancellation.
If you cannot find a cancellation option on the Solvely website, immediately contact support via email at [email protected]. Provide your account details and request to cancel your subscription.
After canceling your Solvely subscription, you will lose access to the service at the end of your current billing cycle. Make sure to export any necessary data before cancellation.