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Cancellation Textedly: Simple Process
What is Textedly
Textedly as an SMS marketing subscription
Textedly is a subscription-based SMS marketing platform for businesses that want to send bulk text campaigns, manage replies, and run simple automations. Its official site describes it as a business texting service, and its billing model is recurring, with a free 14-day trial that includes 50 text messages and one custom keyword before you move to a paid plan if you do not cancel in time "Every new Textedly customer gets a free 14-day trial with 50 text messages and one custom keyword" (textedly.com).
If you are in the Philippines, the frustrating part is not usually signing up. The pain starts when the cancellation flow feels unclear, when billing keeps going, or when a refund is denied. The truth is, Textedly says you can cancel anytime for regular subscriptions, but annual plans have a timing rule: you can cancel once you are within 14 days before the annual renewal date "Annual plans can be canceled once you are within 14 days before your annual renewal date" (textedly.com).
Main features people actually pay for
Paid plans are built around message volume and sender setup. The annual Basic plan includes 500 text messages per month, one toll-free number, and one 10DLC number at $348.00 (₱19,662), while higher tiers go up to Elite with 10,000 text messages per month at $2028.00 (₱114,582) (textedly.com).
Users usually pay for practical business tools such as mass texting, two-way messaging, keywords, and campaign management. Textedly also notes that extra fees may apply for more keywords and message credits, and there is a monthly telecom surcharge of $8.00 (₱452) added to each plan based on the August 7, 2025 pricing update (textedly.com, help.textedly.com).
How Textedly behaves for users in the Philippines
Textedly prices are published in US dollars, not in Philippine pesos, so Filipino users should expect foreign currency billing unless their card or wallet converts it automatically. That means your actual bank charge can shift a bit because of exchange rate movement and card foreign transaction fees, which is why taking a screenshot of the checkout page matters before you subscribe.
Local payment methods like GCash or Maya are not clearly listed in the verified sources as direct checkout options, and local-language support is also not stated. For support, Textedly lists email at [email protected], phone at (855) 619-5441, and live chat through the black T button on the website or dashboard during support hours Monday to Friday 8 AM to 11 PM CST and weekends 9 AM to 5 PM CST (help.textedly.com).
How to cancel Textedly without getting billed again
Checks to do before you press cancel
Many users get upset because they cancel late, assume they will get a refund, then see one more charge. Textedly’s terms are strict on this point: after cancellation, the remainder of your subscription fee is forfeited, so cancel before the next billing date if you want to avoid losing the next renewal amount (textedly.com).
Before cancelling, save anything you need because Textedly says customer data is immediately deleted after cancellation. Take screenshots of your current plan, billing page, latest invoice, message credits, and the screen that shows your next renewal date. If you are on an annual plan, take note of the 14-day window before renewal because that is the key rule that can trip you up.
- Screenshot your plan name and price
- Note your next billing date
- Export customer or campaign data before cancelling
- Save the last invoice and payment reference
- Check whether you subscribed on web, App Store, or Google Play
Cancel through your Textedly web account
The direct method in the terms is simple on paper: log in to your Textedly account, go to account settings, choose the cancellation option, and confirm the cancellation prompt (textedly.com). In practical terms, the click path is usually your dashboard account area, then settings, then subscription or billing, then cancel. If the dashboard shows a discount offer or asks feedback questions, continue until you reach the final confirmation page.
Heads up: several user complaints say the cancellation path is harder to spot than it should be and may push retention offers before the final step. Do not stop at the discount screen if your goal is to leave. Save a screenshot of the final confirmation page and also watch for an email confirmation within the same day.
Cancel through App Store or Google Play, plus support and mail options
If you subscribed through Apple, you must cancel inside App Store because removing the app is not enough. Open App Store, tap your profile icon, open Subscriptions, select Textedly, then tap Cancel Subscription. On Android, open Google Play Store, tap the menu or profile area, open Subscriptions, choose Textedly, then tap Cancel Subscription (textedly.com).
For support, you can email [email protected], use live chat from the black T button, or call (855) 619-5441 during the listed support hours on help.textedly.com. If you want a paper trail beyond chat or email, you can also send a registered letter to the company address. Some users in the Philippines prefer a digital registered-letter service such as Postclic because it creates timestamped proof of sending, receipt, and opening without going to the post office.
If you use postal mail, send a short cancellation letter with your account email, plan name, last four digits of the payment card if relevant, and the exact request to stop auto-renewal. Mail is slower than dashboard cancellation, so do not wait until the last day of billing.
After you cancel, here is what changes on your account
Access, billing, and renewal status
Textedly says subscriptions automatically renew one month from your go live date and every month after that until you cancel (textedly.com). So if you do nothing, billing continues automatically on the same cycle. That is the default setting you are trying to stop.
Once you cancel, the main billing effect is that future renewals should stop. Textedly’s terms do not promise a prorated refund for unused days, so your safest assumption is that cancelling stops the next renewal but does not return money for the current paid period. Check your account page right away for wording such as canceled, ends on renewal date, or auto-renew off.
Your data may disappear immediately
This is the part many people miss. Textedly states that upon cancellation, any customer data stored in your account is immediately deleted (textedly.com). That means contact lists, campaign information, and other account data may be gone right after the cancellation is processed.
If your team still needs subscriber records for compliance, sales follow-up, or migration to another platform, export before you cancel. Do not rely on customer support to recover deleted data later because the terms do not promise a recovery window.
Textedly refund policy and chargeback options for Philippines users
What the refund policy actually says
If you are hoping for a prorated refund, the official wording is not friendly. Textedly says no refund after cancellation, and the remainder of your subscription fee is forfeited. The same policy appears for general refunds, unused periods, and billing error scenarios in the verified research data sourced from the terms of service (textedly.com).
In plain English, if your renewal already hit, getting money back looks difficult. Most users should assume Textedly does not issue prorated refunds for the unused portion of the billing period. That is why timing matters more here than with services that offer a standard partial refund.
Philippines consumer rights and how to ask for a refund anyway
Textedly’s terms do not state a general cooling-off period for online subscriptions. In the Philippines, the Consumer Act of the Philippines or RA 7394 is the main consumer protection law, but there is no universal online cooling-off period that automatically guarantees a refund for all digital subscriptions. Door-to-door and direct sales can have a seven working day cooling-off period, but that does not cleanly map to most SaaS signups.
You can still ask for a refund if the issue is unauthorized billing, double billing, or a charge that did not match what was shown at checkout. Send one email to [email protected] with your account email, invoice date, amount charged, screenshots, and a clear subject line such as Refund request for duplicate charge. Use live chat the same day and save the transcript if the charge is urgent.
When to escalate to your bank, GCash, Maya, or card issuer
If support does not resolve an unauthorized or continued charge, you can dispute it with your payment provider in the Philippines. Under BSP rules, cardholders typically have up to 60 days from the statement date to dispute a transaction, so act fast and attach your cancellation confirmation, invoice, and screenshots showing the date you canceled.
If you paid by credit card, ask your issuer for a chargeback for continued billing after cancellation or for a duplicate charge. If you used GCash or Maya through a card or linked funding source, file the dispute through that provider and keep copies of every message. For broader consumer complaints involving online subscriptions, DTI can also handle complaints under RA 7394.
Textedly subscription terms that affect cancellation
Auto-renewal, annual timing, and free trial conversion
The key contract point is auto-renewal. Textedly says, "Your subscription will automatically renew one (1) month from your 'go live' date and every month thereafter until you cancel" (textedly.com). If you signed up and forgot about the date, that clause is the reason the charge keeps repeating.
The next important line is the annual plan rule. Textedly says there are no long-term contracts and you can cancel anytime, but annual plans can be canceled once you are within 14 days before the annual renewal date (textedly.com). Also, the free trial lasts 14 days with 50 messages and one custom keyword, after which you can continue on a paid subscription or cancel without charges if you do it before the trial ends.
Data deletion and missing legal detail
Textedly says customer data is immediately deleted after cancellation, which is unusually strict for users who need time to migrate. For a business tool, that makes pre-cancellation export non-negotiable. Save contacts, message history if available, invoices, and any compliance records before you click the final button.
The terms do not clearly specify applicable law or dispute resolution in the verified data. So if a billing conflict happens, your practical route is support first, then your bank or e-wallet dispute process, and then DTI if the issue remains unresolved.
Textedly plans and pricing in Philippine peso
Annual plans at a glance
Plan | Price (USD / PHP) | Period | Main features |
|---|---|---|---|
Basic | $348.00 (₱19,662)* | Annual | 500 texts, 2 numbers |
Bronze | $588.00 (₱33,222)* | Annual | 1,000 texts, 2 numbers |
Plus | $948.00 (₱53,562)* | Annual | 2,000 texts, 2 numbers |
Enterprise | $1500.00 (₱84,750)* | Annual | 5,000 texts, 2 numbers |
Elite | $2028.00 (₱114,582)* | Annual | 10,000 texts, 2 numbers |
Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Textedly publishes pricing in USD, so check the official website for the exact current amount and any local bank conversion fees.
Which plans are cheapest, priciest, and where extra costs appear
The cheapest verified annual plan is Basic at $348.00 (₱19,662), while the most expensive is Elite at $2028.00 (₱114,582). Every plan also carries a monthly telecom surcharge of $8.00 (₱452), and Textedly notes that extra keywords and message credits can cost more, so your real bill may exceed the base plan price (help.textedly.com).
If you feel overcharged, compare your invoices against the plan screenshot you took when you subscribed. One review complained about a price increase without clear notice, while another reported a charge far above the expected trial cost. Those examples are exactly why invoice checks matter with this service.
Your rights in the Philippines if Textedly keeps charging you
What local law can do for you
For Filipino users, the key law is the Consumer Act of the Philippines or RA 7394. It protects consumers against deceptive, unfair, and unconscionable sales acts, which can matter if a subscription charge was not clearly disclosed or if billing continued after a valid cancellation request.
Textedly’s own terms do not give a broad online cooling-off right, and the verified terms do not specify local dispute rules. That means your strongest practical protection often comes from proving what happened: the date you canceled, the amount charged, and the screenshots showing the plan or renewal terms you saw at the time.
Cooling-off limits, complaints, and where to escalate
In the Philippines, a seven working day cooling-off period is commonly discussed for door-to-door or direct sales, but there is no universal statutory cooling-off period for all online SaaS subscriptions. So with Textedly, you should not assume a refund right just because you changed your mind after checkout.
If the issue is misleading billing or continued charges, file a complaint with DTI and include your screenshots, invoices, cancellation email, and support transcript. For card or wallet disputes, raise a chargeback request with your bank, GCash, Maya, or card issuer within about 60 days from the statement date under BSP dispute practices. For official help, start with DTI’s consumer channels and your financial provider’s dispute desk.
Useful authorities for a real complaint
Use DTI for consumer complaints involving online subscriptions and BSP-related channels for payment disputes. Your complaint works better when you attach specific evidence such as the exact charge amount, date, and cancellation proof, not just a general story of what went wrong.
- Department of Trade and Industry - consumer complaint support
- Bangko Sentral ng Pilipinas - payment dispute escalation
- Your card issuer, GCash, or Maya - direct chargeback or transaction dispute
What customers say about Textedly cancellation
Overall verdict from available reviews
Based on the review set provided here, cancellation looks difficult rather than smooth. The sentiment trend is 0 positive and 4 negative out of 4 unique reviews, with recurring complaints about hidden cancellation steps, unexpected charges, weak response from support, and refund trouble.
To be fair, Textedly does offer self-service cancellation in its terms and live chat support on paper. But the customer comments in this data set lean strongly negative, so if you are canceling now, use the channel that creates the best evidence and do not rely on memory or verbal assurances.
Recurring themes and source summary
Theme | Frequency | Typical example |
|---|---|---|
Unclear cancellation | High | Cancel button hard to find |
Unexpected charges | High | Higher bill than expected |
Poor support response | Medium | Calls not returned |
Refund frustration | Medium | Credits or refunds denied |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 trend | 4 |
Individual user reports worth taking seriously
"I contacted Textedly on November 11 specifically to ask how to cancel my subscription as there are no clear cancellation instructions available on the website or in the dashboard. At that time, I was not given clear cancellation instructions. Instead, the responses focused on feedback questions and alternative options before cancellation, and billing continued." (TrustPilot)
"I was overcharged $780.00 [about ₱44,070]. When I brought it to their attention, I was refunded. However, there was also a price increase that I was not contacted about." (TrustPilot)
"They don’t return calls. We were supposed to be charged $20 [about ₱1,130] for the month to try it out but they charged us over $500 [about ₱28,250]." (TrustPilot)
"They have deceptive business practices and will charge your card for services you did not agree to... if you can even find it, it will offer you 50% off for the entire time you use the service. They intentionally hide the spot to cancel." (TrustPilot)
Documents to prepare before and after cancellation
What to save before you cancel
The minimum file set is simple but important because Textedly says data can be deleted immediately after cancellation. Save a screenshot of your subscription page, your billing page, the current plan price, and the next renewal date. If your team uses the platform for customer messaging, export contacts and any campaign data before touching the cancel button.
- Plan page screenshot
- Billing date screenshot
- Latest invoice PDF or screenshot
- Contact export or subscriber list
- Any chat or email with support
What to keep for refunds, disputes, and follow-up
For a refund request or chargeback, keep your transaction ID, invoice number, exact amount, and statement date. In the Philippines, that evidence matters if you need to escalate to your bank or to DTI under RA 7394.
After cancellation, keep the confirmation email and one screenshot that shows the account is canceled or auto-renew is off. Also save a screenshot of your bank statement once the next billing date passes without a new charge.
Common Textedly cancellation mistakes that cost users money
Late timing, wrong channel, and refund assumptions
One common mistake is waiting until after the renewal charge posts. Since Textedly says no refund after cancellation and forfeits the remainder of the fee, cancelling even one day late can mean losing a full monthly or annual renewal amount. Set a calendar reminder at least 3 to 5 days before billing, especially if your card settles foreign charges slowly.
Another mistake is canceling through the wrong place. If you subscribed through App Store or Google Play, cancel there, not only inside the app or by uninstalling it. If you subscribed on the web, use the dashboard account settings and then save proof.
No proof, no export, and getting stuck on retention screens
A third mistake is assuming customer support will remember your request. Reviews in this data set include reports of unreturned calls and unclear responses, so verbal cancellation alone is risky. Use email or live chat in addition to the dashboard and keep screenshots with date and time.
A fourth mistake is forgetting data export. Because Textedly says customer data is immediately deleted after cancellation, you could lose contacts and records the same day. A fifth mistake is stopping on the retention offer page. If the system shows a discount like 50% off, read carefully and continue until you reach the final cancel confirmation if your goal is to end billing.
Comparison of Textedly cancellation methods
Side by side cancellation table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
Which option fits your situation
If your billing date is close, dashboard or app-store cancellation is faster because it works the same day. If you expect a billing fight, registered mail adds stronger proof but it is slower, so it works better as backup evidence rather than a last-minute primary step.
No single method is perfect for everyone. The practical move is to use the original purchase channel for the actual cancellation, then keep support email or mail evidence if the account still shows active.
What to do right after canceling Textedly
Immediate checks and bank monitoring
Right after canceling, check for two things on the same day: a confirmation screen and a confirmation email. Screenshot both, then set one reminder for the next scheduled billing date and another 3 days after that date to review your card, GCash, or Maya history.
If a fresh charge appears after cancellation, contact Textedly support immediately with the screenshot proof. If they do not fix it, ask your bank or payment provider for a dispute or chargeback. In the Philippines, cardholders usually have around 60 days from the statement date to challenge unauthorized or continued billing under BSP-related dispute practice.
Alternatives and useful links
If you are leaving because of billing stress or weak support, there are other SMS platforms to compare. SimpleTexting starts at $29/month (about ₱1,639) for 500 credits billed annually, EZ Texting starts at $20/month (about ₱1,130) for 500 contacts, and ClickSend uses pay-as-you-go pricing starting at $0.0793 per text (about ₱4.48) according to the verified research data.
- Textedly official website
- Textedly terms of service
- Textedly support contact page
- DTI Philippines official website
Textedly cancellation address and how to use it
Postal address for formal cancellation records
If you want to send a formal written cancellation notice, use this address:
- Textedly, 1901 Avenue of the Stars, Suite 200, Los Angeles, CA 90067, United States, Attn: Legal Department
In your letter, include your full account email, your business name if relevant, your plan name, the date, and a direct instruction to cancel the subscription and stop auto-renewal. Keep a copy of the letter and the sending receipt.
Best use of the address in real life
For most users, online cancellation is faster than postal mail. The address is most useful when you need a formal paper trail because of a billing dispute, non-response from support, or a complaint you may later file with your bank or DTI.
If you send a letter, do not rely on that alone when your billing date is near. Cancel in the dashboard or store subscription area first, then use the mailed notice as backup evidence.
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Written by Rafael Flores
eIDAS legal expert · 4 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 4 years.
FAQ
To avoid being charged again, ensure you cancel your Textedly subscription before the next billing date. Log in to your account, go to account settings, and follow the cancellation prompts. Keep a screenshot of the final confirmation page as proof.
If you subscribed to Textedly via the App Store, you must cancel through the App Store. Open the App Store, tap your profile icon, select Subscriptions, choose Textedly, and then tap Cancel Subscription. Remember to keep proof of cancellation.
After canceling your Textedly subscription, your data may disappear immediately. It's crucial to export any necessary customer or campaign data before you proceed with the cancellation.
Textedly's refund policy states that after cancellation, the remainder of your subscription fee is forfeited. If you are in the Philippines, check your contract for specific details regarding refunds and chargeback options.
To cancel your Textedly annual plan, you must do so within 14 days before your renewal date. Check your account settings for your next billing date and ensure you cancel within this timeframe to avoid additional charges.