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Cancellation Vivacut: Easy Method
What is Vivacut
Vivacut as a subscription video editor
Vivacut is a video editing app and SaaS-style service built around premium tools, effects, and recurring billing. It is available through its official site and mobile app stores, and its paid model includes a free trial that can roll into a paid plan if you do not cancel in time, according to its terms at Vivacut Terms.
If you are in the Philippines, the frustration many users feel is real. People often get stuck because the cancel button depends on where they subscribed, refunds are usually denied, and support does not offer phone or live chat. Here is the truth: Vivacut is not impossible to cancel, but you need to use the exact billing channel or the charge may continue.
What people actually pay for
The paid plans unlock premium editing features such as advanced editing tools and effects, based on plan descriptions listed in app store pricing data. The current recurring prices found in research are $9.99 (₱564) per month and $49.99 (₱2,824) per year, both for access to all premium features.
This matters because many users assume deleting the app ends billing. It does not. If your subscription came from App Store or Google Play, billing stays active until you cancel inside that store account. If you subscribed on the web, you need to cancel from your Vivacut account area on the website.
How Vivacut works in the Philippines
For users in the Philippines, pricing commonly appears in foreign currency and is best read with a peso conversion. The service does not list a local phone line, local branch, or local support hours in the research data. Support is mainly through email at [email protected] and the FAQ page at Vivacut FAQ.
The subscription is auto-renewing unless you turn off renewal at least 24 hours before the end of the current billing cycle, as stated in the terms (vivacut.com). There is no minimum commitment period mentioned, no cancellation fee found in the terms, and no specific data retention rule after cancellation. That combination is convenient for short-term use, but easy to mishandle if you forget your renewal date.
How to cancel Vivacut without getting charged again
Checks to do before you tap cancel
A lot of Filipino users get annoyed because they cancel in one place while the active billing sits somewhere else. Before doing anything, open your current receipt and confirm whether the payment came from Vivacut directly, App Store, or Google Play. Also note your next billing date and take a screenshot of your current plan page and any active free trial details.
Save any project assets you care about before cancelling. Vivacut does not clearly state what happens to data after cancellation in its terms, so do not assume cloud items or premium-only exports will stay available forever. Just a reminder: if your free trial is about to end, cancel more than 24 hours before renewal because the terms say auto-renewal continues unless you stop it at least 24 hours before the current billing cycle ends (vivacut.com).
Cancel through the Vivacut website
If you subscribed on the web, go to the official site and sign in to your account. Then open your account settings or subscription management section and follow the prompts to cancel your subscription, based on Vivacut's own FAQ guidance (vivacut.com). The practical click path is usually close to Account > Settings > Subscription or Billing > Cancel.
After you submit the cancellation, look for an on-screen confirmation and any email confirmation. If nothing appears, take a screenshot of the final page anyway. This matters because many refund or charge disputes later come down to proof. If you need help, send support a short message with your order ID, account email, billing date, and screenshot through [email protected].
Cancel on iPhone or iPad through App Store
If you subscribed through Apple, do not use the Vivacut website to cancel because that usually will not stop App Store billing. On your iPhone or iPad, open Settings, tap your name, tap Subscriptions, select Vivacut, then tap Cancel Subscription. This path comes directly from Vivacut's FAQ instructions (vivacut.com).
Heads up: Apple often keeps access active until the end of the paid period even after you cancel. That is normal and does not mean the cancellation failed. The thing to verify is whether the renewal label disappears or shows an expiry date instead of a future charge. Take a screenshot of that page before closing it.
Cancel on Android through Google Play
If your payment was through Google Play, open the Google Play Store app, tap the menu or profile area, open Payments and subscriptions or Subscriptions, find Vivacut, and tap Cancel Subscription. Vivacut lists Google Play as an official cancellation route for Android subscriptions (vivacut.com).
Android users in the Philippines sometimes miss this because the app interface can feel less intuitive than other editors, which matches local issue reports in the research. After cancelling, check that Vivacut now shows as ending on a specific date rather than renewing. Screenshot the status page and save the Google Play receipt in the same folder as your proof.
Email support and postal option
Vivacut does not list a support phone number and there is no live chat in the research data. That leaves email as the direct support channel: [email protected]. Use a subject line like "Cancel subscription and confirm auto-renewal is off" and include your order ID, account email, device type, and the amount charged, such as $9.99 (₱564) or $49.99 (₱2,824).
You can also send a cancellation request by registered mail if you want stronger proof, especially after a billing dispute. A modern option some consumers use instead of traditional registered post is a certified digital letter service such as Postclic, which provides timestamped proof of sending and receipt. For physical mail, use the contact address listed in Vivacut's privacy contact details and keep your mailing receipt.
After you cancel, here is what changes on your account
Access usually stays until the current billing period ends
Vivacut's refund policy says that if you cancel, you keep access until the end of the current billing period and do not receive a refund for the unused portion (vivacut.com). So if your monthly plan renews on the 25th and you cancel on the 10th, you should still have premium access until the 25th.
This setup often confuses users because the subscription can look active even though renewal is already turned off. Focus on the expiry date, not the word "active." If you see an end date and no future renewal, the cancellation has likely gone through properly.
If you do nothing, auto-renewal continues
The key deadline is at least 24 hours before the end of the current billing cycle. Vivacut says the subscription automatically renews unless you cancel auto-renewal at least 24 hours before the cycle ends, and this also applies to the free trial converting into paid service (vivacut.com).
That means waiting until the last evening can be risky, especially if your app store account has sync delays or you are switching devices. A safer move is to cancel two to three days before renewal. You still keep access for the rest of the paid period, so there is little downside to cancelling early.
Your projects and account data
Vivacut does not clearly explain data retention after cancellation in the terms. Because that point is not specified, export projects, save source files, and keep copies of any premium templates you are allowed to store before your plan expires.
If you rely on Vivacut for client work, do a full backup before the final access date. The service model gives you software access, not ownership of premium features forever. Once the billing period ends, premium tools may no longer be available even if your account stays open.
Vivacut refund policy and what actually works in the Philippines
What the refund policy says
Vivacut's policy is blunt: all sales are final, and refunds are generally not provided for subscriptions, credits, or one-time purchases (vivacut.com). It also says cancelled subscriptions stay usable until the end of the current billing period, with no refund for unused time.
For many users in the Philippines, this is the part that causes the most friction. People cancel expecting a partial refund and then get denied. Based on the published policy, pro-rated refunds are generally not part of the standard process, so your best chance is a billing error, unauthorized charge, or technical failure that stopped the service from working as promised.
When a refund may still be possible
Vivacut says exceptions can be handled case by case for issues such as technical failures or unauthorized charges (vivacut.com). If you were billed twice, charged after a confirmed cancellation, or charged during a failed free-trial cancellation, send support your order ID, account email, date, amount, and screenshots of the cancellation or error.
Use one clear timeline in your email. For example, say you cancelled on March 10, your renewal was due March 12, and you were still charged $9.99 (₱564) on March 12. Short, specific messages usually work better than long complaints. Attach the receipt and the screenshot showing the cancellation date.
Your rights in the Philippines on refunds and disputes
There is no universal statutory cooling-off period for all online subscriptions in the Philippines. Under the Consumer Act of the Philippines, or RA 7394, consumers can still complain about unfair or misleading practices, billing issues, and service problems through the Department of Trade and Industry. Door-to-door sales have a seven working day cooling-off rule, but that rule does not automatically apply to normal app subscriptions.
If the charge was unauthorized or continued after cancellation, you can also dispute it through your bank, credit card issuer, GCash, or Maya. Under BSP rules, cardholders typically have up to 60 days from the statement date to dispute a transaction. Save your cancellation proof because banks and e-wallets will ask for it.
How to request a refund step by step
- Gather your order ID, app store receipt, or card statement entry.
- Prepare screenshots showing the cancellation page, expiry date, or failed feature.
- Email [email protected] with the exact amount and date charged.
- If you paid through App Store or Google Play, also use that platform's refund request path because the store controls the billing record.
- If support does not resolve a clear unauthorized charge, contact your bank or e-wallet and ask about a charge dispute within 60 days.
Vivacut terms that affect your subscription most
Auto-renewal, free trial, and commitment
The terms say the subscription "will automatically renew unless you cancel the auto-renewal at least 24 hours before the end of the current billing cycle" (vivacut.com). They also say Vivacut offers a free trial, after which the subscription automatically renews unless cancelled. If you started with a trial, set a calendar alert at least three days before the end date.
No minimum commitment period is specified in the terms. That is good news if you only needed the app for one month of editing. There is also no early termination fee found in the terms, so cancelling early should stop future renewals without a separate penalty.
Applicable law and missing data rules
Vivacut says the contract is governed by the laws of the State of Illinois, USA, and disputes are subject to the non-exclusive jurisdiction of state and federal courts in Illinois (vivacut.com). For a Filipino user, that clause exists in the contract, but if your issue is a billing dispute or consumer complaint in the Philippines, local remedies such as DTI complaints and BSP charge disputes are still the practical routes.
The terms do not specify what happens to your data after cancellation. That missing detail is why backing up projects is not optional. If your work matters, export before expiry and keep a copy of every invoice and cancellation confirmation.
Vivacut plans and pricing in the Philippines
Current subscription prices
Plan | Price (USD / PHP) | Period | What you get |
|---|---|---|---|
Monthly Subscription | $9.99 (₱564)* | Monthly | All premium features |
Annual Subscription | $49.99 (₱2,824)* | Annual | All premium features |
Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP. Check the official website or your app store for the exact local price shown to your account.
Which plan costs more and which one saves money
The annual plan at $49.99 (₱2,824) is the bigger upfront payment, but it is much cheaper over 12 months than paying monthly. Twelve monthly payments at $9.99 (₱564) would total $119.88 (₱6,768), so the annual plan saves about $69.89 (around ₱3,944), or roughly 58% compared with paying month to month.
If you only need Vivacut for a short project, the monthly plan is safer because there is no minimum commitment period mentioned in the terms. If you subscribed for a free trial and forgot to cancel, review your receipt right away because annual auto-renewal can be a painful surprise when the charge is $49.99 (₱2,824) in one go.
Billing notes Filipino users should watch
No cancellation fee and no early termination fee were found in the terms, which is a plus. The main billing risk is simple: auto-renewal. The service also does not promise refunds for unused time, so cancelling just after the charge date usually means you keep access but not your money back.
Because prices are based on app store information and may differ by region or platform, compare the website price against App Store or Google Play before renewing. A small pricing difference matters more on annual billing than on monthly billing.
Your rights in the Philippines if Vivacut cancellation goes wrong
Consumer Act protections that matter here
In the Philippines, subscription issues like unclear billing, misleading offers, and refusal to address valid complaints can fall under the Consumer Act of the Philippines, or RA 7394. For Vivacut users, the practical point is simple: if you were charged after cancelling, billed without consent, or misled by a trial conversion, you can raise the issue with the Department of Trade and Industry.
Vivacut's own terms do not mention a specific cooling-off period or withdrawal right. That means you should not assume a no-questions-asked refund window for online app subscriptions. If your case involves a defective service, unauthorized billing, or unfair practice, document it and file a complaint instead of waiting for support emails to drag on.
Cooling-off and withdrawal in plain language
The seven working day cooling-off rule in the Philippines applies to certain direct sales situations, not automatically to normal online subscription purchases. For online or app-based subscriptions, there is no universal legal cooling-off period. Some platforms offer goodwill refunds, but Vivacut's published policy generally says all sales are final (vivacut.com).
So for Vivacut, your strongest arguments are not "I changed my mind" but "I was charged after cancellation," "the charge was unauthorized," or "the service had a technical failure." Those are the cases most likely to get traction with support, DTI, or your bank.
How to complain if support does not fix it
- Send Vivacut support one final email with your order ID, screenshots, and exact timeline.
- If there is no fair response, file a complaint with DTI through its consumer channels and attach your evidence.
- If the charge was unauthorized or continued after cancellation, contact your bank, GCash, Maya, or credit card issuer and request a dispute or chargeback within 60 days from the statement date.
- If competition or broader market conduct becomes relevant, the Philippine Competition Commission is the authority named in the research data.
Useful authorities for Filipino users
For consumer complaints, DTI is the practical first stop for online subscription disputes under RA 7394. For payment disputes, BSP rules are relevant when you challenge a card or e-wallet charge. The research data specifically names the Philippine Competition Commission as an authority reference for consumer rights context.
If Vivacut points to Illinois law in its terms, that should not stop you from using local complaint channels about a charge appearing on your Philippine-issued card or e-wallet. In real life, your bank and local consumer agencies are the faster route than cross-border court action.
What customers say about cancellation and support
Overall verdict from the available review data
Overall rating trend for cancellation-related feedback: 0 positive and 1 negative review out of 1 unique review.
Based on the limited review data and the published policy, cancellation is moderate in difficulty, not because the steps are hidden, but because the correct channel matters and refunds are strict. Local issue reports also say users struggle with cancelling and getting refunds, and some find the interface less intuitive than competing editors.
Recurring themes in user feedback
Theme | Frequency | Typical example |
|---|---|---|
Refund frustration | Common report | No partial refund |
Cancellation confusion | Common report | Wrong billing channel |
Interface issues | Some report | Menus feel unclear |
Ads complaint | One review | Too many ads |
Source | Rating | Number of reviews |
|---|---|---|
Google Play Store | 1/5 | 1 |
Individual comments and balanced reading
- "Mohammed Abdo rated the app 1 out of 5 stars, stating that the app is good but he gave it a low rating due to excessive ads." (Google Play Store)
Only negative review data was provided here, so it would be dishonest to pretend there is a strong positive cancellation record. Still, Vivacut does offer standard cancellation paths through web, App Store, and Google Play, which is better than services that force users into support-only cancellation. The weak point is the refund side, not the basic existence of cancellation routes.
Documents to prepare before and after cancelling
What to save before cancellation
Before you cancel, save a screenshot of your current plan page, your billing date, and the exact channel used for payment. If you are on a free trial, capture the trial end date too. These details matter if you are charged because the terms require cancellation at least 24 hours before renewal (vivacut.com).
Also export projects and keep copies of your raw media files. Vivacut does not clearly state how long data stays available after cancellation, so the safest move is to assume premium access may end at the close of the current billing period.
What to keep for refunds or disputes
- Order ID or app store receipt
- Transaction date and amount
- Account email used for Vivacut
- Screenshot of cancellation confirmation
- Bank, GCash, Maya, or card statement entry
- Email thread with [email protected]
What to check after cancellation
Right after cancelling, save the confirmation email or screenshot in one folder with the receipt. Then set a reminder for one day before the old renewal date and another reminder for the day your next bank or e-wallet statement is issued.
If a charge appears after a confirmed cancellation, act quickly. In the Philippines, a payment dispute often works best when filed early and supported by screenshots, receipts, and dates.
Common Vivacut cancellation mistakes that cause extra charges
Using the wrong cancellation channel
The most common mistake is cancelling on the website when the subscription was bought through App Store or Google Play. That usually does not stop store billing. A real-world example is an iPhone user who deletes the app after emailing support, then gets charged again because the App Store subscription stayed active.
Solution: match the cancellation route to the original billing route. Website subscriptions should be cancelled in the Vivacut account area. Apple purchases must be cancelled in iPhone Settings > Subscriptions. Android purchases must be cancelled in Google Play > Subscriptions.
Waiting too close to the renewal date
Vivacut says cancellation must happen at least 24 hours before the current billing cycle ends (vivacut.com). If you wait until the last minute, the charge may already be queued. This is a common source of refund frustration because the service generally does not offer refunds for unused time.
Solution: cancel two to three days early. You still keep access through the paid period, so there is no benefit to pushing it to the final day. Add a calendar reminder as soon as you subscribe.
Expecting a pro-rated refund after cancelling
Many users assume a monthly or annual subscription works like prepaid load and refunds the unused balance. Vivacut's published policy says no refund is provided for the unused portion after cancellation (vivacut.com). If you cancel halfway through the month, access usually continues, but the payment usually does not come back.
Solution: only pursue a refund when you have a stronger case such as duplicate billing, unauthorized charges, or a serious technical failure. In those cases, send order details and screenshots immediately.
Not saving proof of cancellation
Another easy mistake is tapping cancel and moving on without saving the confirmation. If a charge later appears on your card, GCash, or Maya account, you will need evidence for support, DTI, or a bank dispute.
Solution: save at least two proofs. A screenshot of the cancelled status page and the confirmation email are usually enough to start. Put the file name with the date, like "Vivacut-cancelled-2026-03-20."
Comparing your Vivacut cancellation options
Side by side cancellation methods
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
Quick takeaway
If your goal is speed, the digital route tied to your billing source is the cleanest option. If your goal is evidence for a dispute, registered mail gives stronger proof, though it is slower. No single method is perfect for everyone, so choose based on where you subscribed and whether you already have a billing problem.
No specific dark pattern was identified in the research, which is good news. The process is still easy to mess up because subscription platforms split billing control between Vivacut, Apple, and Google.
What to do after cancellation so the charge does not come back
Immediate follow-up steps
Once you cancel, confirm that the renewal is off and that an end date appears on your account or store subscription page. Save a screenshot, save the email, and set a calendar reminder for your old billing date. That one-minute habit can save you a long support thread later.
Then check your payment method on the next statement cycle. Look at your credit card statement, GCash history, Maya transactions, or Google Play and App Store purchase logs. If you see another Vivacut charge after a confirmed cancellation, collect the evidence the same day.
Bank disputes, chargebacks, and local help
In the Philippines, unauthorized or continued charges can be disputed through your bank, card issuer, GCash, or Maya. BSP-related guidance commonly gives cardholders up to 60 days from the statement date to dispute a transaction. DTI handles consumer complaints for online subscriptions under RA 7394, so use both tracks when needed: merchant complaint and payment dispute.
For alternatives after cancelling, Kinemaster offers multi-layer editing and plans starting at $4.99 (about ₱282) per month. InShot is simpler for quick edits and starts at $3.99 (about ₱225) per month for Pro. Adobe Premiere Rush has a full version at $9.99 (₱564) per month and may suit users already in Adobe's ecosystem.
Useful links
Vivacut cancellation address and when to use it
Physical mailing address
If you need to send a written cancellation or formal complaint by post, use this address:
- Room 103, Building 3, East of Chuangye Avenue, Ruijin Economic and Technological Development Zone, Jiangxi Province, China
This address comes from Vivacut contact information referenced in the service context. Use it when email has failed, when you need stronger proof for a dispute file, or when a bank asks for evidence that you tried to contact the merchant directly.
When online cancellation is enough
For most users, online cancellation is enough if you use the correct billing channel and save proof. Web subscriptions should be cancelled inside your Vivacut account. App Store and Google Play subscriptions should be cancelled inside those stores, not by deleting the app.
If support ignores a valid billing problem, switch quickly from waiting to documenting. Send one final email, keep the screenshots, and then escalate through DTI or your payment provider. That is usually the fastest path for users in the Philippines.
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Written by Miguel Villanueva
Postclic editor · 3 years experience
Editor at Postclic for 3 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
Before canceling, check your current receipt to confirm where you subscribed (Vivacut, App Store, or Google Play). Note your next billing date and take a screenshot of your current plan details. This helps avoid confusion and ensures you cancel through the correct channel.
To cancel your Vivacut subscription on an iPhone or iPad, go to Settings, tap your name, select Subscriptions, find Vivacut, and tap Cancel Subscription. Remember to take a screenshot of the confirmation page to keep proof of cancellation.
If you subscribed through Google Play, open the Google Play Store app, go to your profile, select Payments and subscriptions, find Vivacut, and tap Cancel Subscription. Make sure to save a screenshot of the cancellation confirmation for your records.
Yes, you can cancel your Vivacut subscription by sending a written request via email or registered postal mail. Ensure to keep proof of your cancellation request, including any confirmation received.
After canceling, you will retain access to your Vivacut account until the end of the current billing period. Be sure to save any important project assets before cancellation, as the terms do not guarantee their availability afterward.