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Cancellation Vysor: Easy Method
What is Vysor
Vysor as a screen mirroring subscription
Vysor is a software tool that lets you mirror and control an Android or iPhone screen from a computer. It is sold as a SaaS product through the official Vysor website, with billing help hosted at Vysor Billing Support. The service is commonly used for app testing, demos, remote control, screenshots, and wireless phone mirroring.
Here is the thing for users in the Philippines: many people subscribe because they want easy wireless control, then get stuck with setup trouble, USB-only startup, or poor performance. Local complaints mention choppy frame rates, pixelation during fast scrolling, and security flags from apps that detect ADB shell activity. That context matters, because cancellation often starts when the product does not work as expected.
What users are actually paying for
The paid version is Vysor Pro. Based on the published plan list, the paid features include mirror and control for iOS and Android, screenshots, high quality mirroring, fullscreen mode, wireless use, Vysor Share, and drag and drop support on some plans. Enterprise is billed per active user and focuses on Android control for teams.
Vysor offers a free entry point, then pushes users toward paid access for the more useful features. The terms data does not clearly state a free trial setup, trial conversion rule, or minimum commitment period. In plain terms, you should assume billing rules depend on where you bought the subscription and save proof of the exact plan before you do anything else.
How Vysor behaves for users in the Philippines
Pricing is published in US dollars, not PHP, so Filipino users usually see a foreign currency charge converted by their card, GCash-linked card, Maya card, or app store billing system. Using the supplied conversion rate of 1 USD about 56.5 PHP, the monthly Vysor Pro price is $2.50 (₱141), while the annual plan is $10.00 (₱565). That is cheap on paper, but the truth is cancellation and refund rules are more limited than many users expect.
There is no published support phone number, no live chat, and no stated service hours. The practical support channel is email at [email protected], and App Store or Google Play subscriptions must usually be canceled inside those platforms. If you bought through Chrome Web Store, take note that refunds are not available according to Vysor support (support.vysor.io).
How to cancel Vysor without getting billed again
What to check before you cancel
Many Vysor users get frustrated because the billing path is not obvious, and some only notice the problem after another charge appears. Before you cancel, check the email account used for purchase, find your receipt or order number, and take screenshots of your active plan, billing date, and any payment confirmation. Those three items save time if support asks for proof later.
You should also confirm where you originally subscribed. Vysor can be purchased directly, through App Store on iPhone or iPad, or through Google Play on Android. If you use the wrong channel, the cancellation may not go through, and you could still be charged on the next billing date.
Cancel a direct Vysor subscription by email
For direct billing, Vysor says you should contact [email protected] from the same email account used for the purchase and provide either the purchase email or the order or receipt number (support.vysor.io). There is no published self-service click path such as Account > Subscription > Cancel in the verified support data, so the cleanest documented method is email.
Your message should be short and specific. State that you want to cancel Vysor, include your purchase email, include the receipt number if you have it, and ask for written confirmation that renewal has been stopped before the next billing date. If you have access to Vysor billing, save a screenshot of anything that shows your current subscription before sending the request.
- Send the email from your purchasing email account.
- Write the subject line as: Cancel Vysor subscription.
- Include your receipt number or order number.
- Ask for confirmation that future billing is stopped.
Cancel through App Store on iPhone or iPad
If you subscribed through App Store, you need to cancel inside Apple billing, not by emailing Vysor alone. On iPhone or iPad, open Settings, tap your name, tap Subscriptions, choose Vysor, then tap Cancel Subscription. Apple handles the recurring billing in that case.
A common mistake is uninstalling the app and thinking that ends the subscription. It does not. Just a reminder: app removal and subscription cancellation are two different actions on iOS, and you need both only if you want the app gone and the charges stopped.
Cancel through Google Play on Android
If you bought Vysor through Google Play, open the Google Play Store app, tap your profile icon, go to Payments and subscriptions, tap Subscriptions, choose Vysor, then tap Cancel subscription. This is the documented Google Play route referenced by the research data.
Google Play usually shows the exact date when benefits end after cancellation. Screenshot that page. If another charge appears after that date, you have evidence for a refund request or a payment dispute through your card issuer, GCash-linked card, or Maya-linked card.
Cancel by postal letter if you want paper proof
Vysor mainly works online, but a postal cancellation letter is still an option if you want a stronger paper trail. This route is slower, usually around 5 to 10 business days for delivery and handling, so it works best if your renewal date is not close. Some users now use certified digital mail services such as Postclic because they provide timestamped proof of sending, receipt, and opening without going to the post office.
Write your full name, purchase email, plan name, billing date if known, and a clear sentence asking to stop renewal. Send it to the published cancellation address shown at the end of this guide, and keep the receipt plus a copy of the letter.
Support channels that actually exist
Vysor does not list a customer service phone number and does not offer live chat in the verified support data. The practical support contact is [email protected], with billing help pages at Vysor Billing Support and refund information at Vysor Refund Support.
No specific support hours are published. Because of that, do not wait until the last day before billing. Send your request at least several days early, especially if the charge is monthly and only $2.50 (₱141), since small recurring charges are easy to miss on bank statements.
After you cancel, what changes on your account
How long your paid access usually continues
For App Store and Google Play subscriptions, cancellation usually stops the next renewal but keeps access until the end of the already paid billing period. So if your Vysor renewal date is on April 30 and you cancel on April 20, you would typically keep Pro access until April 30. That is how these app store systems normally work.
For direct Vysor billing, the verified support material explains how to cancel but does not clearly spell out the exact access cutoff after cancellation. The practical assumption is that service continues until the end of the paid period unless support tells you otherwise. Ask for that date in writing when you email [email protected].
What happens if you do nothing
Vysor sells monthly and annual plans, which strongly suggests recurring billing on those subscriptions. At the same time, the available terms summary does not clearly spell out an auto-renewal clause, so the service itself is not very transparent on this point. In real life, you should assume renewal continues until you stop it through the original purchase channel.
This matters because several user complaints describe confusion around setup, licensing, and upgrading. If the product already feels hard to navigate, missing your billing date becomes more likely. Put a calendar alert at least 3 days before renewal so you have time to cancel and save proof.
Your data and settings after cancellation
The published terms summary does not state how long Vysor keeps account data after cancellation. It also does not explain any formal export process for account data, device lists, or saved settings. That means you should save anything useful before ending the subscription.
In practical terms, take screenshots of your plan page, license screen, receipts, and connected device setup. If you use Vysor for work or testing, store your own project notes outside the app because the terms do not describe a post-cancellation retention policy.
Vysor refund rules and what Filipino users can realistically expect
The official refund rule
Vysor says first-time purchases are refundable within 24 hours of purchase if you contact [email protected] from your purchasing email and provide the purchase email or an order or receipt number (support.vysor.io). That 24-hour rule is the clearest refund promise in the verified data.
There is also one very important limit: Chrome Web Store purchases are not eligible for refunds (support.vysor.io). If your payment went through that route, you should still cancel to stop future charges if applicable, but you should not expect a refund under the published policy.
Refunds for unused time or billing mistakes
Vysor does not clearly explain refunds for unused subscription time. It also does not specifically spell out what happens in a billing error case in the support summary provided. That lack of detail is exactly why many users feel annoyed when a charge appears and they cannot tell what the refund standard is.
Based on the available information, do not assume prorated refunds for the unused part of a monthly or annual plan. If you were charged after canceling, your best case is stronger when you have a cancellation screenshot, the exact charge date, and the receipt or subscription page showing that renewal should have stopped.
How to ask for a refund step by step
If the charge was a direct Vysor purchase, email [email protected] from the purchase email within 24 hours for a first-time purchase. Include your full name, purchase email, receipt number, plan name, amount charged, and a short sentence explaining the reason. Add screenshots of the charge and the active or canceled status if available.
If the purchase was through App Store or Google Play, use their refund and subscription systems because those platforms control billing. You can still contact Vysor for context, but Apple or Google may be the party that actually processes the refund request.
Your rights in the Philippines when a charge continues
In the Philippines, online subscription complaints can fall under the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. There is no universal cooling-off rule for all online subscriptions, but if a charge continues after valid cancellation, you can raise a complaint with DTI and dispute the charge with your bank or e-wallet provider.
For chargebacks, BSP rules typically give cardholders up to 60 days from the statement date to dispute a transaction. If Vysor keeps charging after cancellation, contact your bank, card issuer, GCash, or Maya right away and attach your screenshots. Use chargeback as a last resort after trying the merchant or app store route.
Terms and subscription conditions that Vysor does not explain well
Auto-renewal, commitment, and trial points
The available terms summary does not clearly state an auto-renewal clause, minimum commitment duration, or free trial conversion rule. For a subscription service with monthly and annual plans, that is less clear than it should be. You can read the general terms at Vysor, but the billing summary still leaves gaps.
For consumers, the practical effect is simple: do not rely on the terms page to answer timing questions. Save your receipt, look at the store or billing page that actually charged you, and ask support to confirm the next billing date and cancellation status in writing.
Data retention, law, and disputes
The terms summary also does not specify data retention after cancellation, the governing law, or a detailed dispute resolution process. Those are not small details, because they affect what happens if billing goes wrong or if your account status is unclear later.
If you need to challenge a charge from the Philippines, your working path is local and practical: gather proof, contact Vysor or the app store, then escalate to your bank or e-wallet provider within the BSP dispute window if needed. For a broader consumer complaint, DTI is the agency Filipino users will usually deal with under RA 7394.
Vysor plans, pricing, and whether you are overpaying
Published subscription plans
| Plan | Price (USD / PHP) | Period | Main features |
|---|---|---|---|
| Vysor Pro Monthly | $2.50 (₱141)* | Monthly | Mirror, control, wireless |
| Vysor Pro Annual | $10.00 (₱565)* | Annual | Mirror, control, wireless |
| Vysor Enterprise | $2.00 (₱113)* | Monthly per active user | Android team access |
Prices are approximate, converted from USD at 1 USD about 56.5 PHP. Check the official website for exact local prices and billing totals.
Which plan costs more over time
The annual Vysor Pro plan costs $10.00 (₱565), while paying monthly for 12 months would cost $30.00 (about ₱1,695). That means the annual plan saves about 67 percent against staying on the monthly plan for a full year. If you know you will use it for long-term testing, the annual plan is the cheaper recurring option.
Enterprise is $2.00 (₱113) per active user per month, but it requires a minimum team setup according to the notes and is a different use case. For an individual user, the biggest money trap is not the sticker price but forgetting a recurring monthly plan that is small enough to slip past notice.
Fees, price clarity, and one-time options
No cancellation fee or early termination fee was found in the terms summary. That is good news. There is also a lifetime plan at $40.00 (₱2,260), but it is a one-time purchase, not a subscription, so it does not belong in the recurring pricing table.
The bigger pricing issue is that charges are listed in USD and converted by your payment method. If you pay from the Philippines, exchange rates and bank fees can make the final PHP amount slightly higher than the headline price.
Your rights in the Philippines if Vysor cancellation or billing goes wrong
Laws that matter to an online subscription
For Filipino users, the main laws are the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. In plain language, these laws support fair dealing, truthful billing, and usable complaint channels for online transactions. If Vysor charges you after valid cancellation, those laws help frame your complaint.
Vysor's own terms summary does not clearly explain cancellation timing, refund handling for billing errors, or dispute resolution. That gap matters because local consumers still have the right to question a charge and demand a clear billing explanation.
Cooling-off and withdrawal: what applies and what does not
The Philippines has a 7 working day cooling-off period mainly for door-to-door or direct sales. There is no universal statutory cooling-off period for all online subscription purchases, so a Vysor online purchase does not automatically come with a guaranteed 7 day no-questions-asked cancellation right.
That said, if the service was misrepresented or a continued charge happened after cancellation, you can still file a complaint. For Vysor specifically, the stronger argument is usually unauthorized or continued billing, not a broad cooling-off claim.
How to complain if support does not fix it
Start with the merchant or billing platform. Email [email protected] if the purchase was direct, or use App Store or Google Play support if the subscription was bought there. Give the exact charge date, amount, receipt number, and your cancellation proof.
If that fails, file a complaint with DTI and dispute the payment with your bank, credit card issuer, GCash, or Maya. For chargebacks, Filipino cardholders typically have up to 60 days from the statement date under BSP complaint practice, so act quickly and keep every screenshot.
Useful authorities and contact path
The consumer authority named in the research set is the Philippine Competition Commission, but for day-to-day consumer subscription complaints, DTI is usually the more practical agency for a Filipino buyer under RA 7394. BSP is relevant for payment disputes involving cards and e-wallets.
When you file a complaint, include your full name, merchant name, amount, date, payment channel, cancellation request date, and proof of continued billing. That simple document set is more useful than a long story without screenshots.
What customers say about cancellation and support
Clear verdict from the available reviews
Based on 3 unique reviews in the dataset, the sentiment is 0 positive and 3 negative. That is a small sample, but the direction is clear: cancellation and support are not seen as easy. The common pattern is confusion during setup, weak support follow-through, and frustration after paying for features that did not work well.
Local issue reports add more context. Users mention failed connections that still require USB to start, choppy mirroring during fast movement, and security flags from apps that detect ADB shell use. In short, many cancellations seem to happen because the service fails before the user sees enough value.
Recurring themes table
| Theme | Frequency | Typical example |
|---|---|---|
| Confusing setup | High | Upgrade path unclear |
| Poor support | Medium | Little recent staff activity |
| Performance problems | High | Lag and pixelation |
| Billing frustration | Medium | Paid but unusable |
Sources summary table
| Source | Rating | Number of reviews |
|---|---|---|
| App Store | 1/5 | 3 |
Individual user comments
- "I just spent 3 hours of my life trying to understand how this app works. The design is completely impenetrable." (App Store)
- "Downloaded the PC program and installed the app and paid to use it... Decided to uninstall it at that point and end my $2.50/month [about ₱141/month] subscription." (App Store)
- "Reading the directions is like rocket science... After clicking the link to the driver I was told that the driver costs money!?" (App Store)
To keep this balanced, Vysor still has a real use case for developers and people who need quick device mirroring from desktop. The problem is that the user experience appears to be less beginner-friendly than the low monthly price suggests.
Documents and proof to prepare before and after cancellation
What to save before you cancel
Before sending any request, save a screenshot of your active Vysor plan, your billing date, and the email address tied to the purchase. If you can access a billing page or receipt page, save that too. These files matter if support asks you to verify ownership.
You should also save device or workflow settings if Vysor is part of your job. The terms summary does not say how account information is retained after cancellation, so do not assume anything will stay available later.
What to include in a refund request
Refund requests move faster when you send the purchase email, receipt number, amount charged, transaction date, and screenshots in one message. If the refund is for a first-time purchase within 24 hours, say that clearly in the opening line because that is the published refund window.
If the charge came from App Store or Google Play, save the store receipt and the subscription screen showing status. If the charge hit a Philippine bank card, GCash card, or Maya card, save the statement entry once it posts.
What to keep after cancellation
After cancellation, keep the confirmation email, cancellation screen, and your next bank or card statement. Small subscriptions often get forgotten because the amount looks minor at $2.50 (₱141), but repeated monthly charges add up.
Set a calendar reminder for the next expected billing date plus 3 to 5 days. That reminder gives you one more chance to verify no new debit was posted.
Common Vysor cancellation mistakes that lead to extra charges
Using the wrong cancellation channel
The most common mistake is canceling in the wrong place. If you subscribed through App Store or Google Play, emailing Vysor alone may not stop store billing. The solution is simple: cancel through the original payment channel first, then keep screenshots.
A real-world scenario is someone uninstalling the app after a bad setup experience and assuming the subscription is over. It is not. App deletion and billing cancellation are separate actions on both iOS and Android.
Waiting too close to the billing date
Another mistake is sending the cancellation request on the day of renewal, especially for direct purchases handled by email. Since no support hours are published and no live chat exists, same-day handling is not something you should count on.
The fix is to act several days before the renewal date. If your plan renews monthly, send the request early and ask for explicit confirmation that future billing has been disabled.
Expecting a prorated refund automatically
Many users assume they will get money back for unused days after cancellation. The published refund rule is much narrower: first-time purchases are refundable within 24 hours, and Chrome Web Store purchases are excluded from refunds (support.vysor.io).
If you cancel halfway through a month, do not assume the remaining half will be refunded. Ask, but base your expectations on the actual 24-hour policy, not on how other apps handle unused time.
Not keeping proof of cancellation
If a charge continues after you canceled, proof becomes everything. A screenshot of the canceled status, a support reply, or a store page showing the end date can be the difference between a quick refund and a rejected dispute.
This is especially important in the Philippines if you need to escalate through your bank, GCash, Maya, or a DTI complaint. Without evidence, your case becomes much weaker even if you are right.
Subscribing because of wireless use without testing limits
Research shows repeated complaints that Vysor often needs a USB connection to initiate and that wireless performance can disappoint. Some users pay expecting smooth untethered control, then cancel after seeing lag or setup friction.
The practical move is to test the free experience or a short billing cycle before committing to a longer plan. That is the safer route than jumping straight into a longer term because the annual plan looks cheap.
Side by side cancellation methods for Vysor
Comparison table
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No fee found | Easy |
| App Store (iOS) | Before next billing | No fee found | Medium |
| Google Play (Android) | Before next billing | No fee found | Medium |
| Registered mail | 5 to 10 business days | No fee found | Higher, best proof |
Key takeaway for choosing your route
If you know where you subscribed, the decision is straightforward. Direct purchases are handled through [email protected], while iPhone and Android store purchases should be canceled inside App Store or Google Play before the next billing date.
Registered mail is slower but useful if you want strong documentation. There is no single perfect route for everyone, so choose based on your payment channel, how close you are to renewal, and how much proof you want in case of a dispute.
What to do after cancellation so the charge does not come back
Immediate checks in the first 10 minutes
As soon as you cancel, look for a confirmation screen or email and save it. Screenshot the date, the plan name, and any message showing when access ends. That takes less than a minute and can save hours later.
Also remove any old reminder that says your subscription renews, then create a new reminder on the expected final billing date. If no confirmation arrives for a direct email request, follow up within 24 hours.
Monitor your statement and know when to dispute
Watch your card, bank, GCash, or Maya statement through the next billing cycle. If an unauthorized or continued charge appears, contact the payment provider immediately. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP complaint practice.
For a continued charge, send the cancellation screenshot, receipt, and the statement line showing the debit. DTI can handle the consumer complaint side under RA 7394, while your bank or e-wallet provider handles the payment dispute or chargeback side.
Alternatives if you still need screen mirroring
If you are canceling because Vysor did not work well, there are usable alternatives. Scrcpy is free and open-source, works over USB or Wi-Fi, and is often the best value for Android users who are comfortable with a more technical setup. AirDroid is easier for general users and offers file transfer plus remote features with free and premium options.
ApowerMirror is another option for wireless mirroring and recording, while AnyDesk is better if your real need is remote access rather than phone mirroring itself. AnyDesk is much pricier at $26/month (about ₱1,469) on the cited Solo plan, so it serves a different budget.
Useful links
- Official Vysor website
- Vysor billing help
- Vysor refund policy
- Vysor billing portal
- Department of Trade and Industry
- Bangko Sentral ng Pilipinas
Cancellation address and offline contact details
Postal address for written cancellation
If you want to send a written cancellation notice, use this address:
- 4th Floor Office, 205 Regent Street, London, England, W1B 4HB
Include your full name, purchase email, plan name, receipt number if available, and a direct request to stop future billing. Send it early because postal handling can take 5 to 10 business days.
Best practical contact if you are in the Philippines
For most users in the Philippines, the fastest workable route is still digital. Email [email protected] from the purchasing email for direct subscriptions, or cancel inside App Store or Google Play if that was the original billing channel.
Because no support phone number or live chat is published, written proof matters more than usual with Vysor. Save every message, every screenshot, and the statement entry for at least one billing cycle after cancellation.
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Written by Therese Perez
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
Before canceling your Vysor subscription, check the email account used for purchase, find your receipt or order number, and take screenshots of your active plan and billing date. This information can help if you need to contact support later.
If you subscribed through the App Store, open Settings on your iPhone, tap your name, then Subscriptions, select Vysor, and tap Cancel Subscription. Remember, uninstalling the app does not cancel the subscription.
To cancel a Vysor subscription bought through Google Play, open the Google Play Store app, tap your profile icon, go to Payments and subscriptions, select Vysor, and then tap Cancel subscription. Make sure to screenshot the confirmation page.
Yes, you can cancel your Vysor subscription by sending a cancellation letter via postal mail. Ensure you keep a copy of the letter for your records as proof of cancellation.
To cancel your direct Vysor subscription, email [email protected] from the email account used for purchase. Include your purchase email and receipt number, and request written confirmation that future billing has been stopped.