Cancellation Dyrt: Easy Method

What is Dyrt

A camping app with a paid PRO layer

Dyrt is a camping discovery app and website focused on campground listings, reviews, photos, and trip planning. The company behind it is The Dyrt, Inc., and the business address listed in the service context is in Portland, Oregon: 811 SE Stark St., Suite 400, Portland, Oregon 97214, United States.

For most people in the Philippines, the key thing to understand is that Dyrt is not just a free camping app. It also sells a recurring subscription called Dyrt PRO, and the terms say auto-renewal is turned on by default unless you switch it off before the current period ends, "Auto-renewal is enabled by default for all subscriptions" (thedyrt.com).

What users actually pay for

The paid tier highlighted in the verified data is Dyrt PRO Annual Subscription at ₱3,395.50 per year. The listed features are campground discounts, offline access, PRO Maps, and Road Trip Maps, which matter if you travel in areas with weak signal or if you want route planning tools.

Here is the catch many users miss: a free trial, when offered, does not stay free unless you cancel in time. Dyrt's terms say free trials convert into paid subscriptions unless auto-renewal is disabled before the trial ends, so a missed reminder can turn into a yearly charge very quickly (thedyrt.com).

How Dyrt works for users in the Philippines

Dyrt is accessible from the web and through mobile app stores, but there is no verified local Philippine support line, no local office, and no verified support hours in Philippine time. Support hours are Monday to Friday, 8am to 5pm Pacific Time, which is a big time-zone gap for users in Manila trying to get a quick reply.

Pricing shown in the research is already converted for Philippine readers, with the annual plan at ₱3,395.50. The price can move because the published note says the amount is based on the current exchange rate, so your final bank or card charge can shift slightly if the original billing was in foreign currency (support.thedyrt.com).

How to cancel Dyrt without getting charged again

Checks to do before you tap cancel

A lot of frustration starts when the billing date is unclear or when users cancel in the wrong place. Heads up: if you subscribed through the website, you usually need to cancel on the website; if you subscribed through App Store or Google Play, you usually need to cancel through that same platform.

Before cancelling, take a screenshot of your current plan, the renewal date, and the payment channel. Also save anything you may want later, such as trip plans or campground notes, because Dyrt does not clearly state a post-cancellation data retention policy in the available information.

• Check whether your subscription came from web, App Store, or Google Play
• Take a screenshot showing the active plan and renewal status
• Note the exact next billing date in your phone calendar
• Save card statements, App Store receipts, or Google Play receipts

Cancel through the website account

If you subscribed directly on the Dyrt website, the official cancellation path is simple on paper. Sign in to the Dyrt website, click your profile image in the upper right corner, click ACCOUNT, then flip the auto-renew switch to off (thedyrt.com).

The truth is, Dyrt's process is more about stopping future renewal than deleting everything instantly. When you switch auto-renew off, you are preventing the next annual charge. To double-check anything unclear, use the official help center at Dyrt Help Center.

Cancel through App Store or Google Play

If you paid through Apple, open App Store, tap your profile icon, tap Subscriptions, select The Dyrt, then tap Cancel Subscription (thedyrt.com). On Android, open Google Play Store, tap the menu icon, select Subscriptions, choose The Dyrt, then tap Cancel Subscription (thedyrt.com).

This is one of the most common mistakes I see with app subscriptions: people email support but forget the billing is controlled by Apple or Google. If your card charge came from App Store or Google Play, the cleanest proof is a cancellation screenshot inside that store's subscription page.

Email, phone, and written request options

If the self-service route fails, you can contact support by email at [email protected] or by phone at (844) 843-3978 during Monday to Friday, 8am to 5pm Pacific Time. There is no live chat listed, but the support page says you can use the support button in the lower right corner of the page or send an email (support.thedyrt.com).

If you need a written trail for a billing dispute, send a short cancellation message with your account email, billing platform, renewal date, and a screenshot of the active subscription. A postal letter is also an option, and some users now prefer digital registered delivery services such as Postclic because they create timestamped proof of sending, receipt, and opening without a physical trip to the post office.

Postal address for written correspondence

If you want to send a written cancellation or complaint by mail, use this address:

• The Dyrt, Inc., 811 SE Stark St., Suite 400, Portland, Oregon 97214, United States

This is not the fastest route for a routine cancellation. It is more useful when you need extra documentation for a disputed charge or when email replies are delayed.

After you cancel, here is what changes

Your access usually stays until the current period ends

Dyrt's terms describe an annual commitment with automatic renewal unless auto-renew is turned off before the end of the current subscription period (thedyrt.com). In plain English, cancellation normally stops the next charge rather than ending paid access on the same day.

So if your renewal date is, for example, June 30, and you switch off auto-renew on June 10, you should still keep PRO access until June 30. What you do not get is a refund for the unused days after cancellation, because the refund policy says no refunds are provided for unused periods after cancellation (thedyrt.com).

What happens if you do nothing

If you leave auto-renew on, the subscription renews automatically at the end of the current term. Dyrt says subscriptions are typically annual, so forgetting to cancel can mean another full year is charged in one go rather than a smaller monthly fee (thedyrt.com).

This matters a lot for free trials too. The terms say a free trial automatically converts to paid unless you disable auto-renew before the trial ends, which matches the complaints from users who say they were charged after missing the deadline (thedyrt.com).

Your data after cancellation

Dyrt does not clearly state in the available information what account data is deleted, what remains stored, or whether there is an export tool. Just a reminder: cancellation of the subscription is not the same as account deletion.

If you want to deactivate the account itself, the service context says you can email [email protected] to request account deactivation. Save a copy of that request because one review specifically complained that account deletion was harder than expected and support kept responding with generic instructions (TrustPilot).

Dyrt refund policy and the reality for Philippine users

The official refund rule is strict

Dyrt's published rule is narrow: refunds are only available for initial purchases within the first 48 hours, while renewals are non-refundable (thedyrt.com). That means if your annual subscription renewed last week, a normal refund request is already on weak ground unless there was a billing error.

The second hard limit is just as important: no refunds are provided for unused periods after cancellation (thedyrt.com). So cancelling halfway through the year does not usually produce a pro-rated refund, even if you stop using the app immediately.

Your rights in the Philippines and where they help

In the Philippines, online subscription complaints usually fall under the Consumer Act of the Philippines, Republic Act No. 7394. There is no universal statutory cooling-off period for all online subscriptions, so Dyrt's own 48-hour initial purchase refund window matters more in practice than many users expect.

For door-to-door or direct sales, there is a 7 working day cooling-off period under Philippine consumer rules, but that does not neatly map onto a self-serve online app subscription. For a Dyrt charge made online, your strongest practical protection is documented proof that you cancelled on time or that the charge was unauthorized.

How to ask for a refund step by step

If you are within the first 48 hours of the initial purchase, send a refund request immediately to [email protected] and include the purchase date, receipt, account email, and reason for the request. If the charge came through Apple or Google, also file the request through that store because platform policy can affect the outcome.

• Send the email the same day you notice the charge
• Attach a receipt or transaction ID
• Attach a screenshot of your subscription page
• State whether it was web, App Store, or Google Play

When chargeback becomes the last resort

If the charge was unauthorized or continued after a valid cancellation, you can dispute it with your bank, credit card issuer, or e-wallet provider such as GCash or Maya. Under BSP rules, cardholders typically have up to 60 days from the statement date to dispute a transaction, so do not sit on it for months.

If support does not resolve the issue, you can also bring the complaint to DTI under RA 7394. Your best evidence is a clean timeline: cancellation screenshot, confirmation email if any, statement showing the charge, and your message to support asking for correction.

Terms and subscription conditions that matter before you pay

Auto-renewal is on unless you switch it off

The clearest clause in Dyrt's terms is the auto-renew rule: "Auto-renewal is enabled by default for all subscriptions. To avoid future charges, users must disable auto-renewal before the end of the current subscription period" (thedyrt.com). That is the sentence you need to remember if you are trying to avoid another annual bill.

There was no early termination fee found in the Terms of Service, which is good news. You can stop renewal without paying a separate cancellation penalty, but you still may not get money back for any remaining time.

Annual commitment and free trial conversion

The verified terms say subscriptions are typically annual, with automatic renewal unless auto-renew is disabled (thedyrt.com). For Philippine users, that means one missed reminder can cost ₱3,395.50 in one renewal instead of a lighter monthly amount.

The free trial clause is direct: "Free trials automatically convert to paid subscriptions unless auto-renewal is disabled before the trial ends. Users can cancel at any time during the trial to avoid charges" (thedyrt.com). If you only wanted to test PRO Maps or offline access, set a reminder the same day you start the trial.

What the terms do not clearly answer

The available information does not specify data retention after cancellation, applicable law, or dispute resolution details in a useful way for consumers. That gap matters because users dealing with account deletion or billing conflicts may not know what happens to stored account data after PRO ends.

In practice, this means you should document everything yourself. Screenshots and receipts often become more useful than the terms page when you are pushing back against a charge.

Dyrt plans and pricing in Philippine peso

Current subscription plan

The verified pricing data only lists one recurring subscription plan: Dyrt PRO Annual Subscription at ₱3,395.50 per year (support.thedyrt.com). The note says the amount is based on exchange rate, so your actual card posting can shift a bit.

Because only the annual plan is verified here, there is no cheaper recurring tier to compare side by side. That makes the cancellation deadline more important, since a forgotten renewal means paying the full annual amount again.

Is the plan worth it for Philippine users?

If you regularly camp in places with weak signal, offline access and PRO Maps can be genuinely useful. If you only opened the app for a one-off trip, ₱3,395.50 is hard to justify, especially when the service mainly focuses on campgrounds and reservations outside the Philippines.

Here is the practical test: if you have not used the offline tools, Road Trip Maps, or campground discounts in the last few months, there is a good chance you are overpaying for an annual plan you no longer need. In that case, turning off auto-renew now is the low-stress move.

Your rights in the Philippines when a subscription will not cancel cleanly

The Philippine laws that matter here

For Dyrt users in the Philippines, the main law to know is the Consumer Act of the Philippines, Republic Act No. 7394. This law gives consumers protection against unfair or deceptive sales practices and supports complaints over misleading subscription flows, continued billing, and refusal to address service issues.

There is no broad, automatic cooling-off period for every online subscription under Philippine law. That means Dyrt's own rules on free trial conversion and the 48-hour initial purchase refund window are often the practical starting point, while RA 7394 becomes your backup when the process becomes unfair or misleading.

Cooling-off and withdrawal in plain language

Philippine rules provide a 7 working day cooling-off period in door-to-door or direct sales situations. For an online app subscription like Dyrt, there is no universal cancellation window that forces the company to refund you just because you changed your mind after several days.

What you can still do is challenge a charge if you never authorized it, if you cancelled before renewal and were billed anyway, or if the sign-up flow was misleading. In those situations, your screenshots matter more than broad legal theory.

How to file a complaint with DTI or raise a payment dispute

If Dyrt support does not fix a billing issue, file a complaint with the Department of Trade and Industry and include the amount charged, the date, your screenshots, and your communication trail. For card or e-wallet disputes, contact your bank, GCash, Maya, or credit card issuer and request a chargeback within the usual 60-day dispute window from the statement date.

If the issue relates to payment processing and unauthorized charges, you can also escalate with Bangko Sentral ng Pilipinas. Use plain facts: when you cancelled, when you were charged, and what proof you have.

Useful Philippine contacts

For consumer complaints, the main authority is DTI. For payment disputes involving banks and card issuers, BSP is the relevant regulator.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What users say about cancellation and support

Overall verdict: cancellation looks harder than it should be

The review sample provided is blunt: 0 positive and 4 negative unique reviews, so the visible trend is fully negative. Based on that small but consistent sample, Dyrt's cancellation experience appears difficult rather than smooth, with recurring complaints about unwanted charges, poor support response, and confusion around where to cancel.

Local pain points line up with this. Users have reported difficulty cancelling reservations when campground managers are unresponsive, and some also complain that campground information is inaccurate, which can create disputes over amenities and availability.

Recurring themes in reviews

Individual user comments worth noting

• "Dyrt heavily markets their product as a free app when in reality you have to pay $35 every year subscription [about ₱2,000] to use any of the app's features. They make it incredibly difficult to cancel after the 7 day free trial, resulting in unwanted charges on your credit card." (TrustPilot)
• "Will literally make it impossible to cancel your membership" (TrustPilot)
• "I have a fraudulent charge for a subscription on my credit card. I never subscribed. Tried to reach a human at Dyrt and it's impossible to get past their online chat system." (TrustPilot)
• "I have asked several times for them to delete my account and they outright refuse to. Instead, they keep sending me canned responses." (TrustPilot)

There are no positive reviews in the supplied sample, so it would be misleading to pretend the cancellation sentiment is balanced. The fair upside is that Dyrt does publish clear self-service steps for website, App Store, and Google Play cancellation, which helps if you know your original billing channel.

Your documentation checklist before and after cancelling

What to save before you cancel

Do not start with the cancellation click. Start with proof. Save a screenshot of the account page showing your plan name, renewal date, and whether auto-renew is on, because that single image can help with a refund request or charge dispute later.

• Screenshot of account subscription page
• App Store or Google Play subscription screen
• Recent billing receipt or statement line
• Email address tied to the Dyrt account

What to keep for refund or dispute claims

If you are asking for a refund inside the 48-hour window, include the transaction ID, purchase date, amount charged, and the platform used. If you are claiming an unauthorized charge, save your statement copy and a screenshot proving no active subscription remains after cancellation.

After you cancel, keep the confirmation screenshot and monitor your next statement cycle. In the Philippines, that can make the difference between a fast bank dispute and a long back-and-forth with customer support.

Common mistakes that lead to extra charges

Cancelling in the wrong place

This is the biggest one. If you subscribed through App Store and only turned something off on the website, the App Store subscription may still renew. The same logic applies to Google Play.

Solution: trace the billing source from your receipt. Apple receipt means cancel in App Store. Google receipt means cancel in Google Play. Website login with account billing means use the web account page.

Assuming cancellation means instant refund

Many users stop the subscription and expect unused days to be refunded. Dyrt's policy says no refunds for unused periods after cancellation, and renewals are non-refundable, so that expectation usually leads to frustration (thedyrt.com).

Solution: cancel to stop the next renewal, then use the remaining paid period if you still need the features. If your purchase was initial and within 48 hours, file the refund request immediately.

Missing the trial deadline

A free trial can quietly turn into a paid annual subscription if you do not disable auto-renew before the trial ends. One review specifically described a 7 day free trial followed by an unwanted charge, which matches the risk pattern in Dyrt's terms (TrustPilot).

Solution: create two reminders, one 48 hours before the trial ends and another on the final day. Cancel early rather than waiting until the last hour.

Not saving proof after turning auto-renew off

Some users only realize there was a problem after the bank statement arrives. Without screenshots, it becomes your word against the billing record, especially if no confirmation email arrived.

Solution: save the final screen showing auto-renew off, and email that screenshot to yourself. Also keep the date and time visible on your device if possible.

Mixing up subscription cancellation and account deletion

Stopping PRO billing does not automatically delete your account. One user review complained that account deletion requests were met with canned replies rather than actual removal, which shows the difference matters in real life (TrustPilot).

Solution: if you want both actions, do them separately. Turn off auto-renew first, then email support asking for account deactivation and keep that message thread.

Quick comparison of Dyrt cancellation methods

Side by side table

What this comparison really means

The web route is the fastest if you subscribed directly through Dyrt. App Store gives strong proof because Apple keeps a subscription trail inside your account, but refund or cancellation processing can feel slower from the user's point of view, so allowing 5 to 10 business days for support follow-up is realistic.

Google Play is usually straightforward if the subscription started there. None of the verified data shows a separate cancellation fee or early termination fee, which is one less thing to worry about.

What to do after cancelling so the charge does not come back

Immediate follow-up steps

Right after cancellation, verify that the plan page no longer shows active auto-renew. Take a screenshot, email it to yourself, and set a calendar reminder for 2 days before the original renewal date just to confirm no change slipped through.

If you cancelled by email or support form, wait for a written reply and keep the full message thread. If no reply arrives within a few business days, follow up during support hours: Monday to Friday, 8am to 5pm Pacific Time.

Watch your bank, card, GCash, or Maya history

Monitor at least the next statement cycle. Look for a recurring charge from Dyrt, Apple, or Google depending on the payment route. If a charge appears after a valid cancellation, contact your bank or e-wallet provider immediately and ask about a chargeback.

In the Philippines, you typically have up to 60 days from the statement date to dispute unauthorized or continued charges under BSP rules. DTI can also handle the consumer side of the complaint under RA 7394, so keep all screenshots ready.

Alternatives if you are done with Dyrt

If you still want a camping platform, Hipcamp is the closest alternative for unique camping stays and glamping listings, with prices around $20.00 to $200.00 per night (about ₱1,145 to ₱11,450). ReserveAmerica focuses on campground reservations, with a lower reported range of $10.00 to $50.00 per night (about ₱573 to ₱2,863).

Campsite.bio is different because it is more of a personal landing page tool than a campground booking service, and its base tier is free. For most Philippine users looking for campground planning, Hipcamp is the more direct substitute.

Useful links

• Dyrt Help Center
• Dyrt Terms of Service
• Dyrt PRO pricing and renewal page
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Dyrt cancellation address and when to use it

Physical correspondence details

If you need to send a written notice or supporting documents, use this address:

• The Dyrt, Inc., 811 SE Stark St., Suite 400, Portland, Oregon 97214, United States

This address is useful for formal written records, especially if a charge dispute is already underway. For everyday cancellation, the faster path is still the web account page, App Store, Google Play, or [email protected].

The practical bottom line

If you are asking how to cancel Dyrt membership from the Philippines, the safest move is simple: identify where you subscribed, switch off auto-renew there, take screenshots, and watch your next billing cycle. That one routine prevents most of the horror stories users describe in reviews.

If support drags its feet and you were charged anyway, do not wait around. Escalate with your bank, GCash, Maya, or card issuer inside the dispute window, and bring DTI into the picture if the billing issue is not corrected.