Cancellation Flohoops: Easy Method

What is Flohoops

Flohoops inside the FloSports network

Flohoops is a basketball streaming brand under FloSports, a sports media company based in Austin, Texas. The sign-up page shows that access is sold through the wider FloSports subscription, so when you pay for Flohoops, you are usually paying for a FloSports membership that includes basketball content plus other sports content as well (flohoops.com).

That setup matters for cancellation. The truth is, many users think they bought a small basketball-only plan, then realize the billing and account controls sit under the broader FloSports system. If you are in the Philippines and you searched for flohoops cancel subscription, start by looking for your FloSports account details, not just the video page you used to watch games.

What people actually pay for

Paid access covers live events, replays, original programming, interviews, and premium sports coverage across the FloSports network. Flohoops focuses on basketball, but the subscription itself is positioned as full-network access, which is why the monthly price can feel high compared with single-sport services such as NBA League Pass or ESPN+ (cabletv.com).

The current pricing picture is a bit messy because different official and app sources show different figures. The clearest local pricing for Philippine users appears in the App Store listing: ₱1,550 per month and ₱7,290 per year for the FloSports app in the Philippines (apps.apple.com). On the web, published US pricing includes $29.99 (₱30)* monthly and $149.99 (₱150)* annually, although the app store price is much more realistic for local billing.

Availability in the Philippines and how billing works

FloSports has an iPhone app listed in the Philippine App Store, which means some Philippine users subscribe through Apple billing instead of the FloSports website (apps.apple.com). That detail changes everything when you cancel, because an App Store subscription must usually be cancelled inside Apple subscriptions, not on the Flohoops website.

For local users, the main frustration points are already familiar. Research notes show complaints about unclear account navigation and unexpected charges after users thought they had already cancelled. Heads up: before doing anything, confirm whether your charge came from FloSports directly, Apple, or Google Play, because the wrong cancellation channel is one of the most common reasons people keep getting billed.

How to cancel Flohoops without getting charged again

Checks to do before you hit cancel

A lot of Flohoops users get stressed when the process is unclear or when a fresh charge appears after they thought the job was done. To avoid that, spend two minutes gathering proof before cancellation. Save a screenshot of your current plan, your billing page, and the date of your next renewal if it appears in your account.

You should also search your email for the original receipt. Look for sender names such as FloSports, Apple, or Google Play. If you paid through GCash-linked card, Maya card, or a credit card, open the banking app and note the exact merchant name and billing date. That small step helps a lot later if you need a refund request or a BSP charge dispute.

• Take a screenshot of Account Details and the Subscription tab.
• Save your latest receipt email with date and amount.
• Note your next billing date in your calendar.
• Download or save anything you may want later, since data retention after cancel is not clearly stated on the sign-up page.

Cancel through the Flohoops or FloSports website

If you subscribed on the web, the official path is straightforward on paper: log in, open Account Details, choose Subscription, then follow the prompts to cancel (flohoops.com). Your access stays active until the end of the current billing cycle, so cancellation stops the next renewal rather than cutting access immediately.

The practical click path is this: sign in to your account, open Account Details, click Subscription, then choose the cancellation option shown on screen. If the page feels confusing, go to the support page at Flohoops contact support and submit a form right away while you are still logged in. Doing both on the same day gives you a stronger paper trail.

Users have reported that navigation can be unintuitive, so do not close the page after the final click until you see a confirmation screen or email. Take a screenshot that shows the date. Since the official policy says your subscription remains active through the remainder of the last billing cycle, you should see wording that points to end-of-cycle access rather than an instant refund (flohoops.com).

Cancel on iPhone or iPad through the App Store

If you subscribed through Apple, do not waste time hunting for a cancel button on the Flohoops site. Apple says the correct path is App Store, your profile icon, Subscriptions, FloHoops or FloSports subscription, then Cancel Subscription and confirm (support.apple.com). If you only delete the app, billing continues.

This route is often the best proof because Apple subscriptions usually show a clear expiry or renewal date after cancellation. Screenshot that page. If the app listing in the Philippines is where you signed up, the local prices shown are ₱1,550 monthly and ₱7,290 yearly, so you want that exact subscription page saved in case there is any billing mismatch later (apps.apple.com).

Cancel on Android through Google Play

If your charge comes from Google Play, open the Google Play Store, tap the menu icon, choose Subscriptions, select FloHoops or FloSports, then tap Cancel Subscription and confirm (support.google.com). As with Apple, uninstalling the app is not the same as cancelling the recurring payment.

Android users should save two screenshots: the subscription page before cancellation and the final status page after cancellation. This matters because some users only realize they used a store billing method after a new charge appears on the next cycle. A clean screenshot trail usually speeds up any bank dispute later.

Support by email, phone, or post if the account page fails

If the website does not work or you cannot log in, contact support immediately at [email protected] or use the website form at Flohoops contact us. A phone number is also listed: +1 916-445-1254. Support hours are not published, so email or the contact form is the safest option when you need a dated record.

If you prefer formal written proof, you can also send a postal cancellation notice. Some users now use digital registered mail services such as Postclic as a faster alternative because they provide timestamped proof of sending, delivery, and opening. For Flohoops, post should be a backup option, not your main route, because the company directs users to account settings and support channels.

When you cancel, what changes right away and what does not

Your access usually stays until the end of the paid period

Flohoops states that after cancellation, the subscription remains active through the remainder of the last billing cycle (flohoops.com). In plain terms, if your renewal date is March 28 and you cancel on March 12, you should still have access until March 28. You are stopping the next charge, not asking the service to shut off instantly.

This is good if you still want to watch a tournament or replay during the final days. It also means you should not expect a partial refund for the unused days after cancellation, because the current policy ties cancellation to continued access through the end of the cycle instead of prorated money back.

If you do nothing, billing can continue

The sign-up material does not clearly spell out every auto-renewal clause, but the whole cancellation structure only makes sense if the membership renews unless you stop it. That is why billing surprises happen. If you miss the cutoff before the next cycle, the next monthly or annual charge may post and you may need to ask support for help after the fact.

Just a reminder: deleting the app, logging out, or stopping use does not cancel a recurring subscription. For Philippine users paying through a card, GCash virtual card, Maya card, Apple billing, or Google Play, the recurring authorization can stay active unless you cancel in the same place where you signed up.

Data and account details are not clearly explained

Flohoops does not clearly state on the sign-up page how long account data is kept after cancellation or whether watch history and profile details are deleted automatically (flohoops.com). Because that information is missing, save anything you care about before cancelling, especially receipts and screenshots.

If your main concern is billing rather than privacy, focus on proof. Save the final confirmation screen, the support ticket number, and the last statement showing the subscription amount. Those records are more useful in real disputes than trying to guess what the platform keeps in its database.

Flohoops refund policy and the reality for Philippine users

The published policy is strict

The official sign-up page says there is no refund after cancellation, and your subscription remains active through the remainder of the last billing cycle (flohoops.com). That same wording appears in the research data for general cancellations, unused time, and billing error scenarios. In short, Flohoops does not present prorated refunds as a standard option.

This is where many users get frustrated. People in the Philippines often expect that cancelling quickly will reverse a recent charge, especially on annual plans. With Flohoops, the written policy points the other way. If you cancel one day after renewal, the default outcome is usually continued access until the end of that paid term, not money back.

Your rights in the Philippines still matter

Under the Consumer Act of the Philippines, Republic Act No. 7394, you can still complain about misleading billing, service issues, or continued charging after a valid cancellation. There is no universal cooling-off rule for all online subscriptions in the Philippines, so Flohoops is not automatically required to offer a broad refund window for web sign-ups the way some shoppers expect.

For practical purposes, your best argument is not "I changed my mind" but "I was charged after cancelling" or "the service I paid for was not properly delivered." If that happens, keep screenshots, receipts, and the date you cancelled. DTI handles consumer complaints, while payment disputes can also go through your card issuer, GCash, Maya, or bank under BSP rules.

How to ask for a refund anyway

If you want to try, send a concise request to [email protected] and submit the same details through the Flohoops contact form. Include your account email, transaction date, amount charged, method of payment, and screenshot of your cancellation confirmation. Ask for a refund based on the exact issue, such as duplicate billing or a charge after cancellation.

If you subscribed through Apple or Google Play, also use the store route because the billing relationship may sit with the app store instead of FloSports directly. That gives you two records: one with the merchant and one with the billing platform. In real life, that doubles your chances of a faster answer.

Chargeback, App Store, Google Play, and payment disputes

If a charge is unauthorized or continues after you cancelled properly, you can request a chargeback from your bank, credit card issuer, GCash, or Maya. In the Philippines, BSP rules generally give cardholders about 60 days from the statement date to dispute a transaction. Save all screenshots before you contact the bank, because evidence is what moves the case.

Use chargeback as a last resort after asking Flohoops or the store to fix the issue. If you subscribed on iPhone, start from the App Store subscription record. If you used Google Play, start from the Google Play subscription history. If it was a direct web charge, your card statement and cancellation screenshots are your strongest proof.

Flohoops terms and subscription conditions that affect cancellation

What the sign-up page does say

The clear clause on the sign-up page is the cancellation effect: once you cancel, access continues through the remainder of the last billing cycle, and no refund is promised after cancellation (flohoops.com). That is the one policy point you should assume is firmly applied unless support makes an exception.

No cancellation fee or early termination fee was found in the available terms data. That means stopping the subscription itself should not trigger a separate penalty. Your main financial risk is the next recurring charge if you miss the cancellation timing, not an extra exit fee.

What is not clearly specified

The available terms data does not clearly specify commitment duration, free trial rules, data retention after cancellation, applicable law, or dispute resolution details on the source provided (flohoops.com). If you are deciding between monthly and annual billing, that missing detail matters because the annual plan carries much higher upfront cost.

Because these points are not clearly laid out in the research source, treat the billing cycle shown in your own account as the controlling date for your situation. Take a screenshot before you cancel. That simple habit avoids the classic problem of arguing from memory after the renewal has already hit your card.

Flohoops plans and pricing in the Philippines

Current subscription plans

Prices marked with an asterisk are approximate conversions from USD at 1 USD ≈ 1.0 PHP, based on the provided research data. For exact local billing, check the official website or app store listing.

What the local App Store pricing shows

For users in the Philippines, the FloSports app listing shows much more realistic local pricing: ₱1,550 per month and ₱7,290 per year (apps.apple.com). If you subscribed on iPhone, these are the numbers that matter more than the rough converted figures above.

Using the App Store prices, the annual plan is clearly cheaper over twelve months. Paying monthly for a full year would cost ₱18,600, while the annual plan is ₱7,290. That is a difference of ₱11,310, or about 60.8% less than paying month by month.

Which plan is hardest to walk away from

The monthly plan costs more over time but gives you a shorter commitment in practice because you only need to stop the next billing cycle. The annual plan has the best value on paper, yet it is the one that usually causes the biggest refund frustration because a single missed renewal can mean a large charge in one go.

No separate cancellation fee was found. There is also no verified evidence here of hidden exit charges or a published price increase history. The bigger issue is timing: cancelling late on an annual plan hurts more than cancelling late on a monthly one.

Your rights in the Philippines when Flohoops cancellation goes wrong

The local rules that matter

In the Philippines, subscription complaints are generally covered by the Consumer Act of the Philippines, Republic Act No. 7394, and handled through the Department of Trade and Industry or DTI. For Flohoops users, this matters most when billing is unclear, when charges continue after cancellation, or when support ignores a valid complaint.

There is no universal statutory cooling-off period for all online subscriptions in the Philippines. A seven working day cooling-off rule is better known for door-to-door sales, not as a blanket rule for every digital streaming purchase. So if you changed your mind after subscribing to Flohoops online, the law does not automatically guarantee a no-questions-asked refund.

How to use those rights in a Flohoops dispute

If Flohoops bills you after you cancelled, document everything and file a complaint with DTI. Your case is stronger if you can show the cancellation date, the renewal date, the amount charged, and the merchant name on your statement. For direct web charges, that usually means email receipts and account screenshots. For Apple or Google Play, it means the store subscription page as well.

If the issue is an unauthorized or continued charge, you can also go through your bank or e-wallet provider under BSP complaint and dispute processes. Cardholders in the Philippines commonly get about 60 days from the statement date to question a transaction. That deadline is short, so do not sit on the problem for a month and hope it sorts itself out.

Where to complain and what to prepare

Start with Flohoops support, then move to DTI if the answer is missing or unsatisfactory. Prepare your full name, account email, billing amount, transaction date, screenshots of cancellation proof, and a short timeline of what happened. One page is enough if it is clear.

For payment disputes, contact your issuing bank, card provider, GCash, or Maya first. If the billing merchant is foreign and support does not fix the issue, your payment provider can sometimes reverse the charge after review. The key is evidence, not long explanations.

What customers say about cancelling and dealing with support

Verdict from available reviews

Based on the research set, the overall trend is negative: 0 positive and 5 negative reviews out of 5 unique reviews. The pattern is pretty clear. Cancellation is often described as harder than it should be, but support agents are sometimes praised for being polite and responsive once the user reaches them.

Local issue reports line up with that pattern. Users mention difficulty cancelling, unexpected charges, and confusing account navigation. So the fair summary is this: the process is not consistently smooth, and your success often depends on using the correct billing channel and saving proof.

Recurring themes

Sources summary

Review snapshot

• "After over an hour of trying to cancel my subscription I contacted customer service. The agent who helped me realized my frustration and the difficulty I was having with the website. Nothing had worked, but she was able to cancel my subscription for me. She was very understanding and helpful. I was very impressed with my experience with customer service." (TrustPilot)
• "I inadvertently signed up for flohockey using the email on my laptop and I could not log in no matter what I tried. I contacted customer service and they were very responsive, but the issue was not resolved. I was very disappointed with the service." (TrustPilot)
• "I bought Flo College to be able to watch my University play football. The first week they had technical difficulties. The second week they said the game was complete at 7:07pm when the game started at 7:00pm. I showed them a screenshot, and asked for a refund for my subscription as they have not provided the service I paid for. They continuously ignored my request and told me I was using the wrong internet...even though you could see I was using Google Chrome in the picture I sent. This company has stolen my money and refuses to give it back." (TrustPilot)
• "I had to cancel my subscription after four days. Customer service was extremely helpful with this process. I would have no problem returning if necessary in the future. Five Star all the way. Thanks for your help." (TrustPilot)
• "I had an issue with signing in after I had paid for a subscription. The FloSports agent worked with me through several iterations of 'Try this' and finally got me able to view my desired sports. I was very impressed with the customer service." (TrustPilot)

Your documentation checklist before and after cancellation

What to save before you cancel

Before cancelling, save proof of the subscription you actually have. That means a screenshot of the plan name, the renewal date, and the billing amount. If you are on iPhone, save the Apple subscription page. If you are on Android, save the Google Play subscription page. If you signed up on the web, save the Account Details and Subscription screens.

• Screenshot of current plan and renewal date
• Receipt email with transaction ID
• Card or wallet statement showing merchant name
• Support ticket number if you contacted help

What to keep for refunds or disputes

If you ask for a refund or file a chargeback, your file should be simple and complete. Include the amount, date, payment method, and one screenshot proving cancellation. In many subscription disputes, the winner is the person who has the cleanest timeline, not the longest complaint message.

• Cancellation confirmation email or screenshot
• Date and time of cancellation attempt
• Transaction amount in ₱ and original currency if shown
• Any support replies from [email protected]

Common Flohoops cancellation mistakes that cost people money

Using the wrong cancellation channel

This is the biggest one. If you subscribed through Apple or Google Play and try to cancel only on the Flohoops site, billing may continue because the store still controls the subscription. Real-world example: a user deletes the app and assumes that is enough, then sees another charge a month later.

The fix is simple. Match the cancellation method to the original billing method. Web subscription means web account. App Store subscription means Apple subscriptions. Google Play subscription means Google Play subscriptions.

Cancelling without saving proof

Many users only realize they need proof when support asks for details or when a card dispute starts. By then, the account screen may have changed. If you cancel and close the page without screenshots, you lose your easiest evidence.

The solution is to save the final confirmation screen on the same day. Also save the email if one arrives. If no email arrives within a reasonable time, contact support immediately and ask them to confirm the cancellation in writing.

Expecting a prorated refund

Flohoops says no refund after cancellation and access continues through the remainder of the last billing cycle (flohoops.com). A lot of people still expect a partial refund for unused days, especially right after a renewal. That expectation leads to frustration when support points back to the policy.

A better approach is to frame the request around a billing error, duplicate charge, or post-cancellation charge if those facts apply. Those cases are stronger than a general request for unused time back.

Waiting too close to the renewal date

If you wait until the last minute, timezone differences and delayed support replies can hurt you. FloSports is based in the United States, while you are in the Philippines, so a same-day support request may land after business hours there. That can matter if a renewal is about to hit.

Try to cancel at least several days before the billing date shown in your account or store subscription page. If you are on the App Store route, give yourself enough time for the change to reflect in your subscription status.

Assuming support will fix everything without a timeline

Support can be helpful, based on several reviews, but not every issue gets resolved fast. Some users report responsive agents, while others say the problem remained open or refunds were denied. If you only send one vague message such as "please cancel," you make the process slower.

Write one short message with the exact account email, charge date, amount, and screenshot. If there is no answer and a charge has posted, move to your bank, GCash, Maya, or credit card issuer while you are still inside the roughly 60-day BSP dispute window.

Quick comparison of Flohoops cancellation routes

Method comparison table

Key takeaway

No single method fits everyone because the right route depends on where you subscribed. Web cancellation is fastest if your billing is direct with FloSports. App Store gives strong proof for Apple-billed users. Google Play works best for Android users billed through Google.

The safest general rule is this: cancel in the billing channel, save proof on the same day, and monitor your statement through the next renewal cycle.

What to do after cancelling Flohoops

Immediate follow-up steps

Right after cancellation, check for a confirmation screen or email and save it. Put a calendar reminder for your next billing date plus another reminder 3 to 5 days later. That way you can quickly spot if a charge still appears.

If your access is supposed to continue until the end of the paid period, test the account once and note the date. That helps if support later claims the subscription ended earlier or if you need to explain what happened in a DTI or bank complaint.

Watch your bank, card, GCash, or Maya statement

Monitor at least the next statement cycle. If a fresh charge appears after cancellation, contact Flohoops support at once and attach the proof. If the issue is not fixed, file a dispute with your bank, credit card issuer, GCash, or Maya. In the Philippines, BSP complaint timelines often give cardholders around 60 days from the statement date.

DTI can handle the consumer complaint side under RA 7394, while your payment provider handles the money movement side. Use both if needed. One is about the merchant conduct, the other is about reversing the charge.

Alternatives if you still want basketball or sports streaming

If you are cancelling because of price or hassle, there are other options. ESPN+ offers a broad sports lineup at $9.99 (₱10)* per month or $99.99 (₱100)* per year. NBA League Pass is more basketball-specific at $14.99 (₱15)* per month or $99.99 (₱100)* per year. Fox Sports Asia is another regional sports option with pricing published on its own channels.

For pure basketball fans in the Philippines, NBA League Pass may be easier to justify than a wider FloSports package if your main goal is game access rather than niche coverage across many sports.

Useful links

• Flohoops official sign-up page
• Flohoops contact support
• Apple subscription cancellation guide
• Google Play subscription cancellation guide
• Department of Trade and Industry Philippines
• Bangko Sentral ng Pilipinas

Flohoops cancellation address and when to use it

The known postal address

If you need a physical address for records or a formal written notice, use this contact address:

• FloSports, Inc., 301 Congress Ave, Suite 1500 & 1600, Austin, Texas 78701, United States

There is no separate special cancellation mailing address in the available source material. Online account cancellation and support contact remain the main routes.

Best use of the address

For most users in the Philippines, postal mail is a backup option when the account page is inaccessible or when you want an extra paper trail for a dispute. It is slower than web, App Store, Google Play, or email, especially across countries.

If you send a letter, include your account email, full name, billing amount, last four digits of the payment method if relevant, and the date you want the recurring billing to stop. Still cancel online as well if the system allows it, because the online timestamp is usually more useful than waiting for international mail.