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Cancellation service #1 in Philippines
Volleyball Tv is the subscription streaming platform of Volleyball World, the commercial arm behind major international volleyball events and media distribution. For cancellation purposes, the key detail is that the service is managed online, while formal postal correspondence points to Volleyball World in Lausanne, Switzerland.
If you subscribed in the Philippines, you likely signed up through the Volleyball TV subscription page that shows local pricing in pesos. As of March 2026, the official page lists a Monthly Plan at ₱299.00 and an Annual Plan billed at ₱1,188.00 per year, which works out to ₱99.00 per month (subscribe.volleyballworld.com).
The core product is live and on-demand volleyball coverage. The official subscription page says paid users can stream every match live, including the Italian League, World Championships, and Volleyball Nations League or VNL (subscribe.volleyballworld.com).
That means the subscription is not a general sports bundle. You are paying for a volleyball-focused catalog with premium international events, replays, and related content. If your main interest is only local leagues such as PVL, the truth is the service can feel expensive compared with local viewing options.
For users in the Philippines, Volleyball Tv clearly supports peso pricing on its Philippine subscription page. That helps avoid exchange rate surprises at sign-up, since the public plan prices are already shown in PHP rather than in dollars or euros (subscribe.volleyballworld.com).
Support, however, is less localized than the pricing. The help system routes users to the Volleyball World Help Center, and the available support structure is based on help articles and ticket-style support rather than a published phone line or live chat. That gap matters because Filipino users often get stuck when they try to cancel in the app instead of the website.
Volleyball Tv runs as a recurring subscription service, not a one-time event purchase for the standard plans listed on the Philippine page. Unless you cancel before your next billing date, the plan renews automatically on the same monthly or annual cycle tied to your subscription.
Many users get frustrated because the cancellation path is not obvious inside the app, and some reviews describe continued charges after they believed they had already canceled. If you only want to watch one tournament, heads up: you need to treat this as an auto-renewing membership and cancel before the next charge date.
A lot of billing problems start because users cancel late or cancel in the wrong place. Before doing anything, open your account and note your exact renewal date, your current plan name, and the last payment amount. For most Philippine users, that will be either ₱299.00 monthly or ₱1,188.00 yearly (subscribe.volleyballworld.com).
Take screenshots of the subscription page, the plan details, and any payment confirmation emails. If a charge appears later, those images become your proof when you contact support, your bank, GCash, Maya, or your card issuer. This step takes one minute and can save you a lot of hassle.
Based on local issue reports, cancellation usually needs to be done through the website, not the app. So start from the official account area rather than trying random menu options inside a mobile app. The support hub is here: Volleyball World Help Center.
The practical click path is typically your profile or account icon, then account settings, then subscription or billing, then the cancel option. Interface labels can change, but the path most users should look for is Account or Profile, then Subscription, then Manage Plan or Billing, then Cancel Subscription. If you see a retention page or a discount offer, keep going until you reach the final confirmation screen.
This is one of the most common complaints. Some users say the website did not clearly show the cancellation option, or their account looked inactive even though charges continued. If that happens, go straight to the Help Center and submit a request through the available support form or article flow, then attach screenshots showing your active charges and your account status.
Be specific in your message. Include your registered email address, the date of your last charge, the amount charged in PHP, and a simple line saying you want auto-renewal stopped immediately. Ask for written confirmation that your subscription has been canceled and that no further charges will be processed.
Volleyball World does not publicly list a customer support phone number for cancellation, and no live chat is provided in the research data. Email is also not separately published as a direct public contact. In practice, the Help Center is the main support route (support.volleyballworld.com).
Because there is no phone line and no listed support hours, response times can feel slow. If you need stronger proof, you can also send a registered cancellation letter to the Swiss headquarters. Some people now use digital registered mail services such as Postclic because they provide time-stamped proof of sending, receipt, and opening without a post office trip.
Your message does not need legal language. Short and clear works better. Use your full name, account email, plan, charge date, and request for cancellation. Ask for confirmation in writing.
For recurring streaming services like Volleyball Tv, cancellation normally stops the next renewal rather than cutting access the same minute. In practical terms, if you paid ₱299.00 on March 10 and cancel on March 15, you would usually keep access until around April 10, the end of the paid billing cycle.
The official support pages provided here do not publish a more detailed country-specific access timeline, so treat the paid-through date shown in your account as the key reference. Take a screenshot of that date right after canceling, because it is the easiest way to prove what you were promised at the time.
If you do not cancel, the subscription keeps renewing automatically based on your selected plan. With the Monthly Plan, that means another ₱299.00 charge on the next monthly billing date. With the Annual Plan, that means another ₱1,188.00 charge when the yearly cycle renews (subscribe.volleyballworld.com).
This is where many users get burned. A one-month watch period can quietly turn into two or three charges if you forget to stop auto-renewal. Set a calendar alert at least three days before renewal so you still have time if the website or support form acts up.
The available source material does not clearly explain how long Volleyball Tv keeps account data, billing history, or viewing activity after cancellation. So if there is anything you may need later, save it before you cancel. That includes invoices, screenshots of your active plan, and any support ticket numbers.
If you think you may ask for a refund or file a dispute, save evidence now instead of later. Once access changes, menus can disappear, and it becomes harder to show what plan was attached to your account on a specific date.
No clear refund rule was provided in the available Terms data, and no cancellation fee was found. That means there is no verified public statement here promising pro-rated refunds after you cancel mid-cycle. In real-world use, that usually means you should expect access until the end of the paid period, not money back for unused days.
User feedback is rough on this point. Several reviewers describe refund refusals or no helpful response after billing issues. So if you are canceling just because you no longer need the service, assume the safer outcome is stopping the next charge rather than getting a partial refund.
In the Philippines, subscription disputes are mainly tied to the Consumer Act of the Philippines or Republic Act No. 7394. There is no universal cooling-off period for all online subscriptions, unlike some door-to-door sales rules. That means a simple change of mind after using a digital service does not automatically guarantee a refund.
If the issue is an unauthorized charge, duplicate billing, or continued billing after cancellation, your case is stronger. In those situations, your screenshots, cancellation confirmation, and statement entries matter more than general refund arguments. That is the angle you should use with support, DTI, and your payment provider.
Start inside the Help Center and submit a billing issue request. Use a clear subject such as duplicate charge, continued charge after cancellation, or charged after account canceled. Include the exact amount, payment date, and the email address linked to the account.
If the problem is duplicate payment, mention both transaction dates and both amounts. One reviewer said the system allowed a second purchase after an active subscription appeared inactive. That kind of technical mismatch is exactly why transaction proof is so important.
If support does not solve an unauthorized or continued charge, you can dispute it with your bank, credit card issuer, GCash, or Maya. Under BSP-related banking practices in the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction. Do not wait too long.
Use chargeback as a last resort when you have proof that you canceled or that the charge was unauthorized or duplicated. Attach your cancellation screenshot, the support ticket, and the statement entry. If you also file a consumer complaint, DTI handles online subscription complaints under RA 7394.
| Plan | Price in PHP | Billing period | Main features |
|---|---|---|---|
| Monthly Plan | ₱299.00 | Monthly | Live matches, VNL, leagues |
| Annual Plan | ₱1,188.00 yearly | Annual | Same access, lower cost |
These prices are based on the official Philippine subscription page as of March 2026 (subscribe.volleyballworld.com). The Annual Plan is marketed as ₱99.00 per month, but the actual billing is ₱1,188.00 charged annually.
The more expensive option in total cash out is the Annual Plan at ₱1,188.00 upfront. The more expensive option month by month is the Monthly Plan at ₱299.00, because paying that rate for 12 months would cost ₱3,588.00 in a year.
That means the annual billing saves about ₱2,400.00 over 12 months compared with paying monthly. The official page describes this as a 67% discount, and the math is close to that claim (subscribe.volleyballworld.com).
The biggest trap is the annual plan’s low monthly equivalent. It looks like ₱99.00, but that is not a monthly charge. It is a yearly commitment billed in one shot at ₱1,188.00. If you forget that, the renewal can be an unpleasant surprise.
No cancellation fee was found in the available Terms data. Also, no verified price increase history was included in the source set. For budgeting, the practical move is simple: if you only watch one event window, the monthly plan is safer because your next exposure is ₱299.00 instead of another full-year renewal.
For Philippine users, the key law is the Consumer Act of the Philippines or RA 7394. It covers unfair or problematic consumer transactions and is the law you would cite if an online subscription keeps billing you after cancellation or if billing terms were not properly disclosed.
For payments, BSP rules and bank dispute procedures matter when you need to reverse an unauthorized or continued charge. In plain language, DTI is the consumer complaint route, while BSP and your bank or e-wallet are the payment dispute route. If Volleyball Tv charged you after cancellation, you may need to use both.
In the Philippines, a seven-working-day cooling-off period exists for certain door-to-door or direct sales situations. That rule is not a universal right for every online streaming purchase. So if you bought Volleyball Tv online and simply changed your mind after using it, the law does not automatically guarantee penalty-free cancellation with a refund.
If the service billed you after you canceled, billed you twice, or failed to deliver access after payment, that is a stronger consumer issue. Your complaint then shifts from buyer’s remorse to improper billing or non-delivery, which is much easier to argue with DTI or your payment provider.
Start by collecting evidence from one timeline. Put your subscription date, cancellation date, ticket date, and charge dates in one note. Add screenshots of your account, the cancellation confirmation if you have it, and the bank or wallet statement showing the charge.
Then file with DTI for the consumer side, and separately open a dispute with your bank, GCash, Maya, or credit card issuer for the payment side. If a charge appears on your statement after cancellation, do not wait for several billing cycles. Move within 60 days from the statement date if you plan to dispute through the payment channel.
DTI is the main government body for consumer complaints involving online subscriptions under RA 7394. BSP becomes relevant when the issue is an unauthorized or continued financial charge that your bank or issuer needs to reverse.
Overall trend: 0 positive and 5 negative reviews out of 5 unique reviews. Based on the review set provided, cancellation is generally difficult for Volleyball Tv, especially when billing continues after users believe they have already canceled. The recurring complaints line up with the local issues already flagged: unclear web cancellation and continued charges after cancellation.
To stay fair, the platform itself offers a focused volleyball catalog and official international coverage, which is a genuine plus for fans. But the cancellation and support experience in the available review sample is poor, and that is the part most relevant if you are trying to stop billing now.
| Theme | Frequency | Typical example |
|---|---|---|
| Charge after cancel | 2 reviews | Billing kept continuing |
| Missing cancel option | 1 review | Website unclear |
| Refund problems | 2 reviews | Refund denied |
| Support frustration | 1 review | No useful reply |
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | 1/5 average sample | 5 reviews |
| Source | Rating | Main topic | Sentiment |
|---|---|---|---|
| TrustPilot | 1/5 | Charge after cancel | Negative |
| TrustPilot | 1/5 | Ease of cancellation | Negative |
| TrustPilot | 1/5 | Refund issue | Negative |
| TrustPilot | 1/5 | Refund issue | Negative |
| TrustPilot | 1/5 | Customer service | Negative |
Before canceling, save evidence that shows the account was active and what you were paying for. For Volleyball Tv, the must-have documents are your account screenshot, your current plan name, your billing date, and your latest receipt for either ₱299.00 or ₱1,188.00.
If you are asking for a refund or disputing a charge, collect transaction-level proof. One screenshot is rarely enough. Match the date, amount, and account email in one file set so support or your bank can follow the story fast.
After you finish the process, keep every confirmation you receive. If no email arrives, save the on-screen confirmation and note the time and date. This matters because some user complaints involve charges continuing after cancellation.
Also monitor your bank, GCash, Maya, or card statement for at least two billing cycles. If you canceled a monthly plan, watch the next 30 to 60 days. If you canceled annual renewal close to the charge date, watch especially closely around the anniversary month.
Local issue reports say many users struggle because cancellation must be completed on the website. A common scenario is uninstalling the app or logging out and assuming the subscription stops. It does not. Billing continues until the recurring plan itself is canceled.
Solution: log in on the website, go to the account subscription area, and save proof of the final cancellation step. Deleting the app is not cancellation.
Some services show a discount offer or a pause screen before the real confirmation page. Users sometimes close the tab there and think they are done. Then the next charge still hits.
Solution: do not exit until you see a final success message and, ideally, an email confirmation. If nothing confirms the cancellation, assume it did not complete and try again immediately.
One review described a second payment linked to another email address. This kind of mix-up is more common than people think, especially when a user signs in with Apple, Google, or an old email account and forgets which one holds the paid subscription.
Solution: check every email inbox you use for the original receipt. The correct account is usually the one that received the billing confirmation. Cancel from that account only.
Many people cancel halfway through a monthly plan and expect a pro-rated refund. No verified public rule in the available data promises that for Volleyball Tv. That can lead to disappointment and wasted time with support.
Solution: treat cancellation as stopping the next renewal unless your case involves duplicate, unauthorized, or post-cancellation billing. Those are the refund scenarios with stronger facts behind them.
The most expensive mistake is assuming the problem is solved the moment you click cancel. Review data includes complaints about charges continuing after cancellation. If you do not check your statement, you may miss the dispute window.
Solution: monitor for 60 days, save all proof, and dispute quickly through your bank, GCash, Maya, or card issuer if another charge appears.
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web / account | Before next billing date | No specified fee | Easy if button appears |
| Help Center request | Before next billing date | No specified fee | Medium, needs follow-up |
| Registered mail | 5-10 business days | Postal cost applies | Higher, best proof |
The website account method is the fastest when the cancel option is visible and working. The Help Center is useful when the account page fails or the subscription status looks wrong. Registered mail is slower, but it gives strong proof if you are documenting a serious billing dispute.
No single route is perfect here. If the website works, use it and save proof. If the website fails, open a support request the same day. If billing is disputed and you need formal evidence, add registered mail to your file.
Right after cancellation, confirm three things: the renewal is turned off, the paid-through date is visible, and you have proof saved locally. If you get an email confirmation, archive it and also screenshot it. Email systems fail, but screenshots stay with you.
Then create a calendar reminder for one day before the next expected billing date and another one 30 days later. This small habit catches silent renewal issues early, especially on monthly plans.
Check your card, GCash, Maya, or bank account around the next billing date. If a new charge appears after cancellation, contact the payment provider immediately and mention that the subscription had already been canceled. Under Philippine banking practice, you typically have up to 60 days from the statement date to dispute a transaction.
For consumer complaints, DTI is the agency to approach under RA 7394. For payment reversal, go to your bank, credit card issuer, or e-wallet first, and escalate with BSP if needed. Your cancellation screenshot is your best friend in this step.
If your main goal is to keep watching volleyball without another Volleyball Tv renewal, there are local alternatives. One Sports is useful for Philippine volleyball coverage such as PVL and Spikers' Turf, while Solar Sports also carries sports programming on free-to-air access where available.
If you prefer streaming, Cignal Play and Pilipinas Live are worth checking for local sports packages. Smart Live can also be relevant for users already inside the Smart mobile ecosystem. Pricing depends on the package, but these services may fit better if you mainly follow local competitions rather than international tournaments.
If you want to send a formal cancellation notice or document a billing dispute, use this address:
This is the headquarters address of Volleyball World, the organization behind Volleyball Tv. It is useful for registered mail when you want a formal paper trail, especially if online support is slow or unresponsive.
For most users, online cancellation through the account page is the practical starting point. It is faster, and it should be enough if you receive a clear on-screen or email confirmation. Use the Help Center on the same day if the account page does not work.
Postal cancellation makes sense when charges continue, when you are building evidence for a chargeback, or when you want a stronger record than screenshots alone. It is not the fastest route, but it can strengthen your file if the case becomes a bank or DTI dispute.
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Written by Rafael Flores
eIDAS legal expert · 4 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 4 years.