Cancellation Keeper: Easy Method

What is Keeper

Keeper as a password manager and security subscription

Keeper is a subscription security service focused on password management, encrypted storage, and secure sharing. It is sold mainly as a recurring software service, with personal plans and business plans listed on its pricing page at Keeper pricing.

If you are in the Philippines, the part that matters for cancellation is simple: Keeper runs on auto-renewal and keeps charging for the next billing period until you cancel. The Terms say that by subscribing, you authorize automatic charges for each new period until cancellation, and that comes straight from Keeper Terms.

What users actually pay for

Most people are paying for unlimited password storage, sync across devices, password sharing, emergency access, and in higher plans, secure file storage and family or team vaults. The entry consumer tier shown in the research is Keeper Unlimited at ₱3,333.33 per year, while Keeper Family is ₱7,083.33 per year.

Business customers pay much more because billing is per user and usually annual. The published research shows Keeper Business Starter at $20.00 (₱1,100.00) per user per month billed annually, Keeper Business at $37.88 (₱2,083.33), and Keeper Enterprise at $50.00 (₱2,750.00).

How Keeper works in the Philippines

For Philippine users, the service is available online and through mobile app stores, which matters because your cancellation route depends on where you subscribed. If you bought direct on the web, you cancel in your Keeper account. If you subscribed through Apple or Google, you must cancel inside App Store or Google Play instead of inside Keeper's own billing flow, according to Keeper help.

Here is the thing: many users get stuck because they cancel in the wrong place and still get charged. Local complaints in the research mention trouble finding the unsubscribe option and delayed cancellation confirmation, so before you click anything, identify the billing source shown on your bank statement, Apple account, or Google Play purchase history.

How to cancel Keeper without getting charged again

Before you cancel, do these checks

Many Keeper users get frustrated when the process is unclear or when a renewal hits after they thought they already canceled. The safest routine is to check your next billing date, save a screenshot of your current plan, and export any password or vault data you may need before closing access.

If you are on an annual plan such as Keeper Unlimited at ₱3,333.33 per year or Keeper Family at ₱7,083.33 per year, one missed renewal can mean a large charge in one shot. Take note of the exact renewal date shown in your account or in your Apple or Google subscription page, then cancel at least a few days before that date so you have time to fix any error.

• Screenshot your current plan name and renewal date.
• Save your billing receipt, transaction ID, or invoice email.
• Export important data before deleting the account.
• Check whether billing is direct, App Store, or Google Play.

Cancel through the Keeper website or account

If you subscribed directly with Keeper, the verified click path is straightforward on paper. Log in to your Keeper account, go to Account Settings, choose Delete Keeper Account, and follow the on-screen instructions, based on Keeper help.

The truth is, this can feel more drastic than a normal cancel button because the wording is account deletion, not just stop renewal. That is why you should save your data first and capture every confirmation screen. If the page offers retention prompts or asks you to confirm more than once, keep going until you reach the final confirmation screen or email.

After you finish, look for a confirmation email and check whether the renewal status in your account changed. If no email arrives within the same day, contact support immediately at [email protected] and include your account email, plan name, cancellation date, and a screenshot of the final page.

Cancel through App Store on iPhone or iPad

If you subscribed on iOS, Keeper says you must cancel in Apple billing, not in the Keeper account page. Open Settings on your device, tap your name, tap Subscriptions, choose Keeper Password Manager, then tap Cancel Subscription, according to Keeper help.

This route is easy to miss because deleting the app does not cancel the subscription. After cancellation, take a screenshot showing the subscription expiry date inside Apple subscriptions. That image is useful if you later need to dispute a continued charge with your bank, GCash, Maya, or card issuer.

Cancel through Google Play on Android

If your billing is through Google Play, open the Google Play Store app, tap your profile icon, go to Payments & subscriptions, tap Subscriptions, select Keeper Password Manager, then tap Cancel Subscription. Those are Keeper's own published steps at Keeper help.

Just a reminder: uninstalling the app is not enough on Android either. After canceling, screenshot the page that shows the end date of the active period, because access usually continues until the current billing cycle ends even though renewal is already off.

Support, email, chat, and formal written notice

Keeper lists live chat through its Contact Support page and email support at [email protected]. No phone number and no support hours are specified in the verified research, so email and chat are the practical channels if your cancellation confirmation is delayed.

If you want a paper trail outside the app, you can also send a registered letter to the corporate mailing address listed later in this guide. Some Philippine users prefer this for expensive annual plans or business accounts. If you do not want to line up at a post office, digital registered delivery tools such as Postclic can create timestamped proof of sending, receipt, and opening, which is useful when a billing dispute turns into evidence gathering.

After you cancel: access, renewal, and your data

How long access continues

Keeper's Terms say that when you cancel, access continues until the end of the current billing cycle, and no refund is given for the unused portion of that paid period. So if your yearly plan renews every August 15 and you cancel on June 1, you should still keep access until August 15, based on Keeper Terms.

This is the part many users overlook. Cancellation usually stops the next renewal, not the current paid term. That means you should still be able to sign in during the remaining period, but you should not expect a partial refund for the months you no longer want to use.

What happens if you do nothing

If you do not cancel, Keeper's auto-renewal clause applies. The Terms say you authorize Keeper to charge the then-applicable fees and taxes for each subsequent subscription period until the subscription is canceled, according to Keeper Terms.

For Philippine users, that can mean a surprise annual charge rather than a small monthly charge, especially on consumer plans and business plans billed annually. Put a calendar reminder at least 7 days before the billing date so you still have time to cancel and confirm it properly.

Your vault data after cancellation

Keeper says access continues until the current billing cycle ends, but the Terms do not clearly specify a detailed data retention policy after that point. In plain language, Keeper does not clearly explain how long your data remains available after the paid period ends, so you should export essential records before canceling or deleting the account.

That matters more than it sounds. If your vault contains recovery codes, banking logins, or work credentials, losing access even for one day can become a much bigger hassle than the subscription fee itself.

Keeper refund rules and subscription terms you should know

What the refund policy actually says

Keeper's published Terms are strict: all payments are final and non-refundable, except where required by law. The same Terms also say no refund is provided for any unused portion of the service period after cancellation, based on Keeper Terms.

In real use, that means prorated refunds are unlikely. If you cancel halfway through a yearly plan worth ₱3,333.33 or ₱7,083.33, you should assume you keep access until the end date but do not get money back for the remaining months.

When a refund request still makes sense

The best chance of getting money back is a billing error, duplicate charge, or continued charge after a valid cancellation. Keeper says users should contact support for billing errors, though refunds are generally not provided unless required by law, according to Keeper Terms.

Send one clear email to [email protected] with your account email, transaction date, amount, payment channel, and screenshots of your cancellation confirmation. If you paid through App Store or Google Play, also use Apple or Google's own refund and billing support routes because the store may control the charge.

Terms that affect your subscription

The Terms say there is no minimum commitment period specified, and subscriptions are typically monthly or annual and can be canceled at any time. Free trial conversion terms are not specified in the Terms data provided, and the Terms also do not specify applicable governing law or dispute resolution details in the research set.

That missing detail is worth noting because some user complaints mention trial cancellation confusion and billing disputes. If you started through a trial or promo, save the signup email and the screen that showed the trial end date, since that may be your only proof of what was promised at signup.

Chargeback in the Philippines as a last resort

If Keeper charges you after a confirmed cancellation, Philippine users can request a chargeback from their bank, credit card issuer, GCash, or Maya. Under BSP complaint practices for disputed card transactions, many issuers give about 60 days from the statement date to raise the dispute, so do not wait too long.

You can also bring a consumer complaint to DTI under the Consumer Act or RA 7394 if the issue is misleading billing or non-delivery of what was promised. Your strongest evidence is a bundle of screenshots: the cancel confirmation, the subscription page showing inactive renewal, the bank charge, and your emails to support.

Keeper plans and pricing in Philippine peso

Current published subscription plans

These peso figures are approximate conversions based on the research rate of 1 USD = ₱55. Actual billing can move slightly with exchange rates and taxes, as noted on the pricing data and visible through Keeper pricing.

Which plans cost the most and least

Among consumer plans in the data, Keeper Unlimited is the least expensive at $60.61 (₱3,333.33) per year, while Keeper Family costs $128.79 (₱7,083.33) per year. For companies, Enterprise is the highest at $50.00 (₱2,750.00) per user per month billed annually, so a 10-user team could be looking at roughly ₱27,500 per month equivalent before taxes.

If you are a solo user paying for Family but only using one vault, that is an obvious place to cut costs before canceling entirely. The same goes for business accounts with inactive seats that still renew annually.

Your rights in the Philippines if Keeper will not cancel or keeps charging

What Philippine consumer law can help with

In the Philippines, subscription complaints are generally handled under the Consumer Act of the Philippines or RA 7394. For Keeper users, that matters most when billing is unclear, cancellation is hard to confirm, or a charge appears after you already turned off renewal.

The research also notes that there is no universal statutory cooling-off period for all online purchases in the Philippines. Door-to-door or direct sales may have a 7 working day cooling-off rule, but online subscriptions like Keeper do not get a blanket automatic cancellation window under one simple nationwide rule.

How this compares with Keeper's own Terms

Keeper's Terms do not specify a cooling-off period or withdrawal right, and they say payments are final and non-refundable except where law requires otherwise. So for Philippine users, your practical protection comes less from a Keeper policy and more from your evidence, your payment provider's dispute process, and DTI complaint channels.

If a charge is unauthorized or continues after cancellation, you do not need to argue abstract legal theory. Show the timeline: date canceled, screenshot proof, renewal date, and the actual amount charged. That is usually what decides whether a dispute moves forward.

How to file a complaint

Start with Keeper support and give them one short deadline, such as 3 business days, to fix the issue. If nothing happens, file a complaint with DTI and separately open a billing dispute with your bank or wallet provider if money was taken.

• Prepare screenshots of your subscription page and cancellation confirmation.
• Attach the receipt, bank statement, or GCash or Maya transaction record.
• State the exact amount charged and date charged.
• Explain the result you want, such as reversal of a continued charge.

Useful authorities and contacts

For consumer complaints, DTI is the main agency to approach for online subscription issues under RA 7394. For card or e-wallet disputes involving unauthorized or continued charges, BSP-related complaint channels and your bank's own dispute desk are the practical route.

You can start with DTI Philippines and your card issuer, GCash, or Maya app support. Keeper itself lists support at [email protected] and live chat through its support contact path.

What customers say about canceling and billing

Overall verdict from available reviews

Overall rating trend: 0 positive and 5 negative reviews out of 5 unique reviews. Based on the review set provided, cancellation looks harder than it should be, mainly because of refund disputes, charges after cancellation, and poor support follow-up.

That said, the product itself is widely known for strong password management features, so the criticism here is about billing and offboarding, not necessarily the security tool quality. In the Philippines, the recurring local complaints match that pattern: users say the unsubscribe option is hard to locate and confirmation can be delayed.

Recurring themes

Sources summary

Individual user experiences

• "I had purchased a Family Plan subscription in advance... They only do refunds within 30 days... Apparently I'm just out of luck." (TrustPilot)

• "Keeper Business has NO cancellation option in their admin backend. You literally cannot cancel your subscription yourself - you're forced to email support, and they want you to schedule a CALL before they'll process it." (TrustPilot)

• "They charged me for another year after I cancelled my subscription more than a year earlier. I had to dispute the charge with my credit card company." (TrustPilot)

• "I cancelled the trial immediately but despite numerous emails I am still getting bombarded with daily emails." (TrustPilot)

• "They doubled the amount and invoiced me upfront without any notification. I asked for a refund... I have not received any refund yet." (TrustPilot)

The documents you should save before and after cancellation

Before you cancel

Save the materials that prove what plan you had and when renewal was due. A screenshot of the account page, the Apple subscriptions screen, or the Google Play subscriptions screen can save you hours later if a charge appears.

• Plan name and renewal date screenshot
• Receipt or invoice email
• Transaction ID or order number
• Exported password or vault data

For refund or billing disputes

If you are asking for a refund or disputing a charge, details matter. Include the amount, date, last four digits of the card if relevant, and the exact payment channel, such as App Store, Google Play, direct card payment, GCash, or Maya.

• Bank statement showing the charge
• Cancellation confirmation screenshot
• Email thread with [email protected]
• Apple or Google subscription status page

After you cancel

Do not rely on memory alone. Keep your proof until at least one full billing cycle has passed, and for annual plans, I would keep it for 13 months because some complaints involve delayed or unexpected annual renewals.

A simple folder with date-stamped screenshots is enough. Name files clearly, such as Keeper-canceled-2026-03-20 and Keeper-bank-charge-April.

Common mistakes that lead to extra charges

Canceling in the wrong place

The most common mistake is trying to cancel in the Keeper website when the subscription was actually bought through App Store or Google Play. In that case, direct account deletion may not stop Apple or Google billing, so always match the cancellation route to the original purchase channel.

A real-world example is a user who deletes the app and thinks the job is done. Then the monthly or annual charge still appears because the store subscription stayed active the whole time.

Expecting a prorated refund

Keeper's Terms say payments are final and that unused time is not refunded. If you cancel halfway through a yearly plan, the normal result is access until the end date, not money back for the remaining months.

This catches many people who only decide to leave after a big annual renewal lands. If avoiding that cost is your goal, the key date is before renewal, not after the charge has already settled.

Not saving proof of cancellation

Several complaints in the review set involve charges after cancellation or delayed confirmation. Without screenshots, you are left arguing from memory, which is weak evidence if you later file with DTI or your bank.

The fix is easy: screenshot the last page, save the email confirmation, and note the exact date and time in your phone. That 30-second habit is often what wins a dispute.

Waiting too long to dispute a charge

Philippine banks and card issuers often work on statement-based deadlines, and many give around 60 days from the statement date for a dispute. If you wait three months because support keeps promising to check, you may lose the easier chargeback route.

Give support a short window to respond, then escalate fast if the charge is clearly unauthorized or continued after cancellation. The same applies if you paid with GCash or Maya and the platform has a dispute process.

Quick comparison of cancellation methods

Method comparison table

Key takeaway

Web cancellation is the fastest when you subscribed directly, while store cancellation is the correct route for Apple and Google purchases. Registered mail is slower, but it gives stronger documentation if the issue becomes a formal billing dispute.

No cancellation fee and no early termination fee were found in the Terms data. The real risk is not a penalty fee but an unwanted renewal because the cancellation was done in the wrong channel or not documented well enough.

What to do after cancellation is complete

Immediate checks in the next 24 hours

Check for a confirmation email, verify that auto-renewal is off, and put a reminder on the expected service end date. If you canceled on March 20 and your paid term ends on April 2, your reminder should be on April 1 and again after the next bank statement closes.

If no confirmation arrives within a day, contact support by email and live chat with screenshots attached. Delayed confirmation is one of the recurring user frustrations in the research, so do not assume silence means success.

Bank statement monitoring and chargeback

Watch your next statement or e-wallet history carefully for one full billing cycle. For annual plans, watch the next anniversary month as well, because that is when the largest surprise charges usually happen.

If an unauthorized or continued charge appears, ask your bank, GCash, Maya, or card issuer for a chargeback and attach your proof. In the Philippines, many card disputes should be filed within about 60 days from the statement date, and DTI can also handle consumer complaints under RA 7394.

Alternatives if you still need a password manager

If you are leaving Keeper but still need the same core function, Bitwarden is the cheapest switch in the research at Free or $10.00 (₱550) per year for Premium. 1Password sits higher at $2.99 to $4.99 per month (about ₱164.45 to ₱274.45), while NordPass starts with a free personal option and business plans from $3.59 (₱197.45) per user per month.

Bitwarden is a practical pick if budget is the issue, while 1Password is often chosen for ease of use. Dashlane and LastPass are also options, but compare billing terms before moving so you do not trade one renewal headache for another.

Useful links

• Keeper official website
• Keeper subscription help
• Keeper Terms of Service
• Keeper pricing page
• DTI Philippines

Keeper cancellation address and when to use it

Corporate mailing address

If you need a formal written notice, use this mailing address associated with Keeper's official contact information:

• 2093 Philadelphia Pike #8118, Claymont, DE 19703

This is a U.S. corporate mailing address, not a Philippine cancellation office. For most users, online cancellation through the account, App Store, or Google Play is faster, but the address can help if you need written proof for a dispute trail.

When online cancellation is enough

For normal consumer subscriptions, the online route is usually enough if you save evidence properly. Use the web account path for direct subscriptions and the relevant app store path for mobile store billing, then monitor your statements after cancellation.

If support is unresponsive and you are dealing with a high-value annual charge, combining email, chat, and a formal mailed notice gives you a stronger paper trail. That is the practical move if you think you may need DTI, BSP-related bank dispute support, or a chargeback later on.