Cancellation Myfastvpn: Simple Process

What is Myfastvpn

How the service works and what is publicly known

Myfastvpn is a paid VPN subscription that promises encrypted browsing, IP masking, and access to a large server network. The service is positioned as a privacy and security tool, with plan prices shown in Philippine peso such as ₱299.00 for 1 month, ₱1,668.00 for 12 months, and ₱3,564.00 for 36 months.

Here is the frustrating part for many users in the Philippines. The terms page does not clearly spell out several basics that usually matter before you subscribe, including auto-renewal details, refund rules, free trial terms, data retention after cancellation, and dispute resolution "No information found in Terms of Service" (myfastvpn.com).

What users are actually paying for

The paid plans are built around three core features: unlimited bandwidth, up to 5 simultaneous connections, and access to more than 3400 servers worldwide. Those are the same headline features across the 1 month, 12 month, and 36 month plans.

In practical use, this means you are paying for secure browsing on public Wi-Fi, location switching, and basic privacy protection for multiple devices at the same time. If you only need VPN access for one short trip or a few weeks of café and airport Wi-Fi, the ₱299.00 monthly plan may be enough, but the long plans are clearly designed to lock in lower monthly effective pricing.

What the service looks like for users in the Philippines

Myfastvpn displays local pricing in PHP, which is helpful for Philippine users because you can see the cost upfront without doing your own conversion. Based on the published plans, the 12 month option works out to about ₱139.00 per month, while the 36 month option works out to about ₱99.00 per month.

Support details are thin. Public research found no phone support, no live chat, no published support email, and no stated support hours. A help article exists at the cancellation help page, but this limited support setup is one reason users often feel stuck when they want to cancel fast.

Business model and what you may have signed up for

Myfastvpn runs on a recurring subscription model. The official terms page does not clearly state the commitment duration, auto-renewal clause, or free trial conversion details "No information found in Terms of Service" (myfastvpn.com), so the safest assumption is that any paid plan should be treated as recurring until you have proof that billing has stopped.

The truth is, Myfastvpn’s cancellation process looks more opaque than it should be. If you subscribed because the long-term plan looked cheap, you should verify your billing method right away so you know whether cancellation must happen on the website, through Apple, or through Google Play.

How to cancel Myfastvpn without getting charged again

Checks to do before you touch the cancel button

Many users get most frustrated when cancellation feels unclear, charges continue, or refunds drag on. Before you cancel, take 5 minutes to collect proof: screenshot your current plan, note the exact billing date, save the payment method used, and capture any page that shows whether renewal is on or off.

Also log the amount you paid. The standard plans currently shown are ₱299.00 monthly, ₱1,668.00 yearly, and ₱3,564.00 for 36 months. If you later need to raise a complaint with your bank, GCash, Maya, or DTI, these screenshots and amounts make your case much stronger.

Cancel through the web account

The terms page does not provide a documented click-by-click cancellation path, so there is no verified official sequence such as Settings > Subscription > Cancel on record. Still, if you subscribed directly on the website, the most efficient route is to sign in and look under account, billing, subscriptions, membership, or plan management, then turn off renewal and save proof of the result.

Use the help article as your backup reference: How to cancel. If you see a retention page or a discount offer, do not assume you are done until you reach a final confirmation screen. Take a screenshot of the final status page and the timestamp on your device.

• Log in to your Myfastvpn account from the browser you used to subscribe.
• Open any menu labeled Account, Subscription, Billing, Plan, or Settings.
• Look for Cancel subscription, Turn off auto-renew, or Manage plan.
• Complete every prompt until a confirmation message appears.
• Save screenshots of the confirmation page and your current plan status.

What to do if you paid through App Store or Google Play

The published terms do not explain store-based cancellation, but app marketplace billing usually has to be canceled inside the same store where you subscribed. If your bank statement shows Apple or Google instead of Myfastvpn, cancel there, not on the website.

On iPhone or iPad, open Settings, tap your Apple ID, tap Subscriptions, find the VPN subscription, then tap Cancel Subscription. On Android, open Google Play, tap your profile, tap Payments and subscriptions, tap Subscriptions, choose the VPN subscription, then tap Cancel. Screenshot the final screen because continued billing complaints often fail without proof.

Direct contact options are limited, so build your own paper trail

Research found no public phone number, no live chat, no listed email address, and no published support hours. That means your own records matter more than usual. If you use a help form or account ticket system, save the ticket number, the date, and a copy of your message.

If the account dashboard does not let you cancel, send a written request through any available support form the same day. State your account email, the last 4 digits of the payment card if relevant, the plan amount such as ₱299.00 or ₱1,668.00, and the sentence that you are canceling recurring billing effective immediately.

Registered mail is an extra option when you need stronger proof

If online cancellation fails or you want independent evidence, you can send a registered cancellation letter to the business address listed below in the address section. This is not the fastest option, but it can help if you are preparing for a bank dispute or a DTI complaint because it shows the date your request was sent.

A digital option such as Postclic can also create timestamped proof of sending, receipt, and opening, which is useful when you want stronger documentation without going to a post office. Whether you choose postal mail or a digital certified letter, keep the receipt and a copy of the exact message you sent.

After you cancel, what changes on your account

When access is likely to end

Myfastvpn’s terms do not clearly say whether access stops immediately or continues until the end of the paid period. In most subscription setups, canceling stops the next renewal while access continues until your current billing cycle ends, such as the end of your month or year.

Because the company does not clearly state this point on the terms page, do not guess. Right after canceling, check your account page for an end date or phrases like active until, renewal off, or expires on. Screenshot that date if it appears.

What happens if you do nothing

The terms page does not clearly explain auto-renewal, but repeated user complaints about continued charges suggest you should act as if billing may continue unless cancellation is confirmed. If you simply uninstall the app or stop using the VPN, that does not reliably stop billing.

This matters most on the ₱1,668.00 annual plan and the ₱3,564.00 36 month plan because one missed renewal can be expensive. Put a reminder in your calendar at least 7 days before the next billing date so you still have time to react if the cancel option is missing.

Your account data after cancellation

The terms page does not explain what data is deleted, retained, or anonymized after cancellation "No information found in Terms of Service" (myfastvpn.com). If you have support messages, invoices, or account history you may need later, save them before you cancel.

For a VPN service, the practical data to keep is your payment receipt, account email, plan details, and any support ticket IDs. If you later dispute a charge within the BSP complaint timeline or through your bank, those records are often more useful than the app itself.

Refunds, disputes, and the reality of getting money back

What the official terms actually say about refunds

The short answer is not much. Public research found no refund policy details in the Myfastvpn terms for general refunds, unused periods, or billing errors "No information found in Terms of Service" (myfastvpn.com).

That lack of clarity is exactly why users feel annoyed when a refund request is denied or ignored. If a service does not clearly promise pro-rated refunds for unused time, assume that getting back part of a ₱1,668.00 or ₱3,564.00 payment may be difficult unless there was a billing problem or unauthorized charge.

Your rights in the Philippines for online subscriptions

In the Philippines, subscription complaints are generally handled under the Consumer Act of the Philippines, Republic Act No. 7394, with DTI as the main consumer agency. There is no universal statutory cooling-off period for all online purchases, unlike some other jurisdictions, so you should not assume you automatically have 7 or 14 days to reverse a VPN subscription.

There is a 7 working day cooling-off period for door-to-door sales, but that does not automatically apply to a standard online VPN purchase. For online subscriptions, your strongest arguments are usually misleading charges, unauthorized billing, non-delivery of service, or failure to honor cancellation.

How to request a refund in practice

If you want a refund, start with the channel tied to the actual charge. If you paid directly, use the account help route and submit a clear request with the amount, date, and reason, such as duplicate charge, unauthorized renewal, or service inaccessible after payment.

• State your account email and full name used at sign-up.
• Include the transaction date and amount, such as ₱299.00 or ₱1,668.00.
• Attach screenshots of the cancellation attempt and any error message.
• Ask for written confirmation that billing is stopped and the refund is under review.

If you paid through Apple or Google, request cancellation in the store and handle the refund request through that same billing channel. This avoids the common mistake of asking the website for a refund on a purchase that Apple or Google actually processed.

When chargeback becomes the practical last resort

If you see an unauthorized or continued charge after cancellation, you can dispute it through your bank, credit card issuer, GCash, or Maya. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP complaint practice, so do not wait too long.

Use chargeback only when you have tried the normal channel and have evidence such as cancellation screenshots, support tickets, and bank entries. DTI handles consumer complaints under RA 7394, while BSP is relevant for payment disputes involving regulated financial providers. If you paid by card and a charge appears after cancellation, that paper trail can make the difference between a denied and approved dispute.

Myfastvpn plans and pricing in the Philippines

Current subscription prices

The cheapest total outlay is the monthly plan at ₱299.00, but the lowest effective monthly cost is the 36 month plan at about ₱99.00 per month. The 12 month plan lands in the middle at about ₱139.00 per month.

Which plan gives better value and where people overpay

If you compare annual against monthly, paying ₱1,668.00 for 12 months is much cheaper than paying ₱299.00 every month for a year, which would total ₱3,588.00. That means the annual plan saves about ₱1,920.00 over 12 separate monthly payments.

The 36 month plan costs ₱3,564.00 total. Paying the monthly plan for 36 months would cost ₱10,764.00, so the long plan is heavily discounted. The catch is simple: the bigger the upfront payment, the bigger the risk if cancellation or refund support turns into a hassle.

Billing notes before you commit

The pricing notes say rates are based on current exchange rates and may vary, so you should confirm the final checkout amount before paying. No cancellation fee was found in the terms, which is good news, but the same terms also do not clearly describe refund treatment for unused time.

If you are unsure about the service, the monthly plan is usually the safer test purchase because your maximum exposure is ₱299.00. That costs more per month, but it limits the damage if support is slow or cancellation turns out to be messy.

What Philippine consumer rights mean for a Myfastvpn subscription

Laws and agencies that matter here

For Philippine users, the key law is the Consumer Act of the Philippines, Republic Act No. 7394. For online subscription disputes like a VPN renewal you did not expect, DTI is the main consumer agency, while BSP becomes relevant if the problem is the payment transaction itself through a bank, card issuer, GCash, or Maya.

This matters because Myfastvpn’s terms do not clearly spell out refund, auto-renewal, or dispute details. When the contract page is vague, your practical protection comes from your evidence, your payment provider’s dispute process, and DTI complaint handling for consumer transactions.

Cooling-off and withdrawal in plain English

In the Philippines, a 7 working day cooling-off period applies to door-to-door sales. For normal online purchases and subscriptions, there is no single universal rule that gives you an automatic refund window for every service, so a Myfastvpn subscription does not come with a guaranteed online cooling-off right just because it was bought on the internet.

What you can still assert is fair treatment under RA 7394 if the service was misrepresented, inaccessible after payment, or continued charging after cancellation. If your VPN account was frozen shortly after a paid annual purchase, that is the kind of concrete issue you should document and raise.

How to file a complaint if cancellation or refund fails

Start by gathering proof: screenshots of your plan, cancellation confirmation, the help request, and the bank or wallet statement showing the charge. Write a short timeline with dates, such as subscribed on March 5, canceled on March 20, charged again on April 5 for ₱299.00.

Then submit your complaint to DTI with the business name, website, payment amount, and the result you want, such as refund or stop billing. If the issue is an unauthorized card or wallet charge, file the dispute with your bank, GCash, Maya, or card issuer within 60 days from the statement date where possible.

Useful government contacts for Philippine users

For consumer complaints, use DTI’s consumer assistance channels and online complaint tools. For payment disputes involving regulated financial institutions, use BSP’s consumer assistance channels. These agencies are more useful when you attach concrete proof, not just a general complaint.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about cancellation and billing

Overall verdict from the available reviews

Overall trend: 0 positive and 3 negative reviews out of 3 unique reviews. Based on this small but fully negative sample, cancellation appears difficult rather than smooth. The recurring themes are account access problems, charges after cancellation, and weak resolution when users ask for help.

For Philippine users, this lines up with the local pain points found in research: no direct contact methods and limited support visibility. To stay balanced, the service does advertise useful VPN basics like unlimited bandwidth and 3400+ servers, but the cancellation experience in the available feedback is poor.

Recurring themes

Individual user reports

• "I was lured in by their false promises and paid for an annual subscription. For a mere two days, I was able to use their service, only to have my account inexplicably frozen. Despite paying for a full year’s service, I’m now left without access." (TrustPilot)

• "I noticed they been stealing of my bank whilst I had 1 month vpn. Just 1 month, I did make sure auto renewal is off and after 2 hour chat today, whatever I say close this account now, I don't want you charge me anymore, they refuse to close your account." (TrustPilot)

• "I discovered an unauthorized credit card charge from November 6, 2022 for $225.60 [about ₱12,600]. I DID NOT authorize this charge. I've never even heard of the product. I tried working with the company to have the charge credited back to me and got little satisfaction." (TrustPilot)

Documentation that makes cancellation and refund disputes easier

What to save before canceling

Before you cancel, save a screenshot of the account page showing your current plan, renewal status, and billing date. If you are on the ₱1,668.00 or ₱3,564.00 plan, also save the original receipt because higher-value disputes usually get closer review from banks and wallets.

Write down the exact signup email and the payment method used. If there is any account ID, customer number, or invoice number, save that too because support teams often ask for it before they will even look at your case.

What to attach to a refund request

The most useful refund file is simple: transaction ID, payment date, amount, screenshot of the cancellation attempt, and the exact error or issue. If your account was inaccessible after payment, attach a screenshot showing the freeze or blocked access.

For card and e-wallet disputes, include the statement line that shows the merchant name and amount. If the charge was through Apple or Google, attach the store receipt rather than only the website plan page.

What to keep after cancellation

After canceling, save the confirmation screen, any email confirmation, and your support ticket number. Put them in one folder with the date in the filename so you can find them quickly if a charge appears 30 or 60 days later.

Also check your next statement or wallet history. One screenshot taken on the cancellation date is good, but a second screenshot after the next billing cycle is what proves the billing actually stopped.

Common mistakes that make Myfastvpn cancellation harder

Canceling in the wrong place

A very common mistake is trying to cancel on the website when the subscription was billed through Apple or Google Play. If the charge on your statement came from Apple or Google, website cancellation may not stop the store renewal at all.

The fix is easy once you spot it. Match the billing source first, then cancel through that exact channel and keep the receipt or screenshot from the final confirmation screen.

Assuming uninstalling the app ends the subscription

Deleting a VPN app from your phone does not cancel a paid subscription. Users often realize this only after the next charge hits, especially on monthly plans like ₱299.00 where the amount is easy to miss until several cycles have passed.

Always look for a direct cancellation confirmation. No confirmation usually means no proven cancellation.

Expecting a refund for unused days without written policy support

Because the terms do not clearly promise refunds for unused periods, many people assume they will automatically get back the remaining value after canceling early. That expectation may not match reality, especially for annual or multi-year plans.

The smarter move is to separate two requests: one request to stop renewal and another request for a refund with a specific reason such as duplicate charge, unauthorized renewal, or paid service unavailable.

Not saving evidence when support is hard to reach

Research found no phone support, no chat, and no published email, so proof matters more than usual. If you submit a form and do not save the confirmation or ticket number, you may have trouble proving that you tried to cancel before the billing date.

A real-world example from user feedback involves claimed continued charges after renewal was supposedly off. In cases like that, screenshots and timestamps are your best protection when talking to your bank or DTI.

Waiting too long to dispute an unauthorized charge

If a charge appears after cancellation, some users wait while hoping support will reply. That can eat up the bank dispute window, which in practice is often around 60 days from the statement date under BSP-related dispute handling.

Send the merchant request quickly, but do not let the dispute deadline pass. If support is silent and the charge is unauthorized or clearly post-cancellation, escalate to your payment provider while your evidence is still fresh.

Quick comparison of Myfastvpn cancellation methods

Methods, notice period, fee, and difficulty

Key takeaway before you choose a method

If you have account access and the subscription was bought directly, the web account route is usually the fastest. If Apple or Google handled the billing, store cancellation is the right route even if the website still shows an active account.

Registered mail is slower at 5 to 10 business days, but it creates stronger evidence for disputes. Your best option depends on your billing source, how urgent the next charge is, and how much proof you may need later.

What to do in the days after cancellation

Immediate follow-up steps

Right after canceling, check for three things on the same day: a confirmation screen, a renewal-off status in your account, and a receipt or email with the date. Save all three if available, then create a reminder 3 days before the next expected billing date.

If there is no confirmation at all, treat the cancellation as incomplete and try again through the correct channel. Silent screens and missing emails are a heads up that you need better proof before the next billing cycle arrives.

Monitor your bank or wallet and know when to escalate

Watch your card, GCash, Maya, or bank statement through the next billing cycle. If you canceled on March 10 and your normal charge date is March 28, check again on March 28, March 29, and when your next statement is issued.

If an unauthorized or continued charge appears, request a chargeback from your bank or e-wallet provider and attach your cancellation screenshots. In the Philippines, disputes are often time-sensitive, with many providers expecting action within 60 days from the statement date, while DTI can handle the consumer complaint side under RA 7394.

Alternatives if you still need a VPN

If you are leaving Myfastvpn but still need a VPN, three practical alternatives from the available data are Surfshark at $2.49/month (about ₱139/month), Proton VPN at $2.99/month (about ₱167/month), and ExpressVPN at $12.95/month (about ₱723/month). Surfshark is the budget pick, Proton VPN is the privacy-focused option, and ExpressVPN is the premium choice.

If ease of cancellation matters to you, read the billing terms before paying for a long plan. A cheaper 24 or 36 month deal is not really cheap if canceling later becomes a battle.

Useful links

• Myfastvpn website
• Myfastvpn terms
• Cancellation help article
• DTI Philippines
• BSP Philippines

Myfastvpn cancellation address and when to use it

Postal address for written cancellation

If you want to send a written cancellation notice or need a mailing address for your records, use this address:

• 19761 Bixby Dr, Cupertino, California, 95014-3324

Use the same name and email linked to your account, state the exact plan amount such as ₱299.00 or ₱1,668.00, and ask for written confirmation that recurring billing is stopped. If you are mailing because online cancellation failed, mention the dates of your earlier attempts.

When online is enough and when written notice helps

If the dashboard gives you a clear confirmation and your next statement shows no new charge, online cancellation is usually enough. For most users, that is the quickest route.

Written notice becomes more useful when the account is inaccessible, support is hard to reach, or you are preparing for a formal dispute with your bank, GCash, Maya, or DTI. In those cases, the extra proof can save time later.