Cancellation Relvpn: Step-by-Step Guide

What is Relvpn

Service profile and company details

Relvpn is a paid VPN service focused on privacy, encrypted browsing, and access protection on public Wi-Fi. The company name tied to the service is TomorrowSoft K.K., with a listed address in Tokyo, Japan: Room 814, 1-7-1 Shinkawa, Chuo-ku, Tokyo 104-0033, Japan.

Here is the practical part for users in the Philippines: public information on Relvpn is thin. I did not find a clear founding year, user count, or a detailed legal terms page in the available sources. That lack of transparency matters because it makes cancellation, refunds, and billing disputes harder to predict than with larger VPN brands.

Main features people actually pay for

The listed plans include the same core features across tiers: unlimited data, use on 5 devices, zero logging, secure VPN, and encryption. The difference is mainly the billing period and total cost, not premium add-ons or extra server bundles.

If you subscribed, you likely paid for a simple recurring security product rather than a layered bundle. Based on the available pricing page, the monthly plan is ₱299.00, the annual plan is ₱1,499.00, and the 2-year plan is ₱2,400.00 (relyvpn.com).

Availability in the Philippines and how billing feels locally

Relvpn appears accessible to Philippine users, but there are local friction points. Some users report trouble opening the support page from the Philippines because of regional restrictions, and some also report slower speeds when connecting to servers outside the country.

Pricing can be understood in pesos because the available research already converts the plans into PHP. Local payment methods such as GCash or Maya are not clearly confirmed in the available sources, and there is no clear statement about Tagalog support, a local hotline, or a Philippines-specific billing page.

Business model and what you probably signed up for

Relvpn is a subscription service, not a one-time purchase. The available sources do not clearly show a free trial, a minimum commitment period, or a confirmed auto-renewal clause, so you should assume recurring billing may continue until you actively stop it through the same channel you used to subscribe.

The truth is, Relvpn’s cancellation setup looks more confusing than it should be. There is a help page, a support email, live chat, and a phone number, but no verified step-by-step cancellation page was found in the available sources. That is why saving proof matters from the very start.

How to cancel Relvpn without getting billed again

Checks to do before you cancel

Many users get frustrated when they think they canceled but still see another charge. Before touching anything, open your account and note your exact billing date, your active plan, and the payment channel you used. Take screenshots showing the current plan amount, such as ₱299.00 monthly or ₱1,499.00 annual.

Also save anything you may need later for a dispute. That includes your transaction receipt, the email used for the account, the last four digits of the card if visible, and any order ID shown in your account or app store history.

• Screenshot your current plan page
• Write down the next billing date
• Save recent payment receipts
• Confirm whether you subscribed on web, iPhone, or Android

Cancel through the website or account area

No verified click path for direct web cancellation was found in the available sources. Still, if you subscribed on the web, the fastest route is usually your account dashboard, then subscription settings, then billing or plan management. Look for labels such as Account, Subscription, Billing, Manage Plan, Cancel, or Turn Off Renewal.

If you cannot find those controls, go straight to the support page at Relvpn Help. Use the Live Chat button if it loads, or send a message through the support channel while you are logged in. Take a screenshot before and after every action, especially if the page fails to load in the Philippines.

A practical workflow is simple. Log in, try to find the subscription section, click the cancellation option if available, and wait for a confirmation screen or email. If no confirmation appears within the same session, treat the cancellation as incomplete and contact support right away.

Cancel by email, live chat, or phone

If the account page does not give you a cancellation button, contact support directly. The available support email is [email protected], the phone number is +1-800-123-4567, and support hours are Monday to Friday, 9:00 a.m. to 6:00 p.m. PST. That means in the Philippines, you are usually dealing with a time difference, so expect replies late at night or the following day.

For email, use a direct subject line such as “Cancel my Relvpn subscription before next billing.” In the body, include your account email, plan, last charge amount, billing date, and a clear sentence asking them to cancel recurring charges immediately. Ask for written confirmation by email.

• Email: [email protected]
• Phone: +1-800-123-4567
• Live chat: available on the help page
• Hours: Monday to Friday, 9 a.m. to 6 p.m. PST

If you call, prepare a short script. Say your account email, the date of your last payment, and that you want cancellation effective before the next billing cycle. Because one user review describes dropped calls after contact, save your call logs and follow up by email the same day.

Cancel if you subscribed through App Store or Google Play

VPN subscriptions are commonly sold through mobile app stores, so this route matters even though no Relvpn-specific store cancellation instructions were found in the available sources. If you signed up on iPhone, open Settings, tap your Apple ID, tap Subscriptions, find Relvpn, and choose Cancel Subscription. If the app is missing there, you probably did not subscribe through Apple.

On Android, open Google Play, tap your profile icon, then Payments and subscriptions, then Subscriptions, then Relvpn, then Cancel subscription. Take a screenshot of the final confirmation screen because app deletions do not cancel billing by themselves.

Heads up: the most common mistake is contacting Relvpn support for an App Store or Google Play charge that only Apple or Google can stop. If the receipt comes from Apple or Google, cancel inside that store first, then keep the store confirmation for your records.

Cancel by registered mail if you want stronger paper proof

Mail is not the main route here, but it is still an option if support is unresponsive and you want dated proof. Send a short cancellation letter with your account email, plan, last payment date, and a request to stop future billing. A registered letter usually gives stronger evidence than an ordinary email if a dispute later reaches your bank or DTI.

Some users now use digital registered-letter services such as Postclic because they provide timestamped proof of sending, receipt, and opening without going to the post office. For Relvpn, this is a backup option, not the default path.

After you cancel, what changes on your account

Access to the VPN service

No verified Relvpn rule was found that says whether access stops immediately or continues until the end of the paid period. In most subscription setups, you keep access until your current billing cycle ends, so a user billed on March 10 would usually keep service until April 9 after canceling.

Because Relvpn does not clearly explain this in the available sources, check your account status right after cancellation. If the dashboard shows an end date, screenshot it. If it only says canceled without a date, keep both the account screenshot and the confirmation email.

What happens if you do nothing

No auto-renewal clause was clearly found in the available sources, but subscription services usually continue billing unless stopped. For practical purposes, assume your plan may renew on the next billing date if you do not receive a clear cancellation confirmation before that date.

This matters more on annual and 2-year plans because a missed cancellation can mean a larger charge. Using the published prices, another annual cycle could mean around ₱1,499.00, while a continuing monthly plan would likely be ₱299.00 per cycle.

Your account data and app settings

No data retention policy was found in the available sources. That means Relvpn does not clearly say what account data stays, what gets deleted, or how long logs about billing support tickets are kept after cancellation.

Before canceling, save anything you may need later. Export invoices if available, keep support emails, and store screenshots of your account status. If you use the VPN on 5 devices, sign out manually on each device after your paid period ends so no one in your household thinks the subscription is still active.

Refund policy and how to ask for your money back

What the available information actually says

No refund policy was found in the available sources. There is also no verified rule for refunds on unused time, billing errors, or early cancellation. That means you should not assume a pro-rated refund for unused days on a monthly, annual, or 2-year plan.

In plain terms, the refund situation is unclear. If you canceled halfway through a cycle, you may still keep access until the paid period ends, but there is no verified public promise that Relvpn will return the unused portion.

Your cancellation and withdrawal rights in the Philippines

For consumers in the Philippines, subscription complaints generally fall under the Consumer Act of the Philippines, Republic Act No. 7394, with DTI as the key consumer authority. A 7-working-day cooling-off period applies to door-to-door or direct sales, but there is no universal statutory cooling-off rule for ordinary online subscriptions like VPN signups.

That means a Relvpn user who subscribed online cannot automatically rely on a guaranteed 7-day online cancellation refund unless the seller offered that policy. If you were misled, billed after cancellation, or charged without clear consent, DTI can still help under RA 7394 through a consumer complaint.

How to request a refund in the most practical way

Use email first because it creates a written record. Send your request to [email protected] with the exact charge amount, date, payment method, and reason, such as duplicate billing, post-cancellation charge, or unauthorized renewal. Attach your cancellation screenshot and the receipt.

If the help page loads, use live chat on Relvpn Help and ask the agent to confirm the case number in writing. If you get no answer within a few business days, call +1-800-123-4567 during Monday to Friday, 9 a.m. to 6 p.m. PST, then send a same-day follow-up email summarizing the call.

Card disputes, GCash or Maya complaints, and chargeback timing

If you were charged after canceling or the charge looks unauthorized, contact your bank, card issuer, GCash, or Maya and ask about a chargeback or dispute. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice, so do not wait too long.

Use chargeback as the last resort after you have asked Relvpn to cancel and refund the payment. Your strongest evidence is simple: cancellation screenshot, support emails, billing statement, and any live chat transcript. For unresolved consumer issues, DTI handles online subscription complaints under RA 7394.

Relvpn plans and pricing in Philippine pesos

Current subscription plans

These prices are based on the available pricing source and converted into PHP. The source also notes that exchange-rate changes may affect the peso equivalent, so the exact checkout amount may move slightly over time (relyvpn.com).

Which plan costs the most and which saves the most

The monthly plan at ₱299.00 is the most expensive if you keep it for a full year. Twelve months would cost about ₱3,588.00, while the annual plan is ₱1,499.00. That means the annual option saves about ₱2,089.00 over 12 monthly payments.

The 2-year plan at ₱2,400.00 gives the lowest long-run cost. Compared with paying ₱299.00 for 24 months, which would total about ₱7,176.00, the 2-year plan saves roughly ₱4,776.00.

Billing notes before you decide to stay or leave

No cancellation fee was found in the available terms data, and no early termination fee was found either. That is the good news. The less helpful part is that no public refund rule was clearly found, so lower long-term pricing may come with less flexibility if you change your mind early.

If you are unsure about keeping the service, the monthly plan is easier to leave with less financial risk. If you already know you want out, cancel before the next billing date rather than waiting for a support reply after a new charge appears.

Your rights in the Philippines if Relvpn will not cancel properly

Laws and agencies that matter for a VPN subscription

In the Philippines, the main consumer protection law is the Consumer Act of the Philippines, Republic Act No. 7394. For a Relvpn subscription, this law matters when there is misleading information, unclear cancellation handling, delayed refunds, or continued billing after you already asked to stop the service.

DTI is the main authority named in the available jurisdiction data for consumer complaints. If your issue is not just poor customer service but an actual billing problem, you can escalate there with copies of your receipts, cancellation proof, and messages with support.

Cooling-off and withdrawal rules in plain language

A 7-working-day cooling-off period applies to door-to-door or direct sales. For normal online purchases, including many digital subscriptions, there is no universal Philippine law that gives every buyer an automatic refund window. That means Relvpn users cannot assume the same right exists for an online VPN signup unless the seller promised it.

If your case involves misleading sales tactics, unauthorized payment, or charges after cancellation, your complaint is still valid even without a universal online cooling-off rule. The key is evidence, not just frustration, so document every date, amount, and reply.

How to file a complaint with DTI or escalate a payment dispute

Start by sending Relvpn a final written request for cancellation or refund. Include your account email, the exact amount such as ₱299.00 or ₱1,499.00, the transaction date, and your proof that you asked to cancel before the charge. Give them a short deadline, such as 3 to 5 business days, to respond.

If the problem remains, file a consumer complaint with DTI and prepare a clear timeline. For card, GCash, or Maya disputes, contact the payment provider as well and mention that you have written proof of cancellation. For banking-related escalations, BSP rules and bank dispute windows are relevant, especially within 60 days from the statement date.

Useful authority contacts

For Relvpn disputes in the Philippines, your most relevant public consumer body is DTI. Use its official consumer channels and keep your complaint factual, with screenshots and exact dates instead of long narratives.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about cancellation and support

Overall verdict on cancellation difficulty

Overall rating trend: 0 positive and 1 negative review about cancellation. Based on the available review data, cancellation looks difficult rather than smooth. The sample is small, but the only unique review is strongly negative and matches the broader concern about unclear support access.

For users in the Philippines, that lines up with two local pain points from the research: some users report difficulty reaching the support page from the Philippines, and some report slow speeds on non-Philippine servers. Slow performance alone is a service issue, but blocked support access becomes a cancellation issue very quickly.

Recurring themes in feedback

Individual review and balanced reading

• "I have been trying to cancel my plan since June... I sent them email, called, messenger chatbot and all. They call and drop the call after one question." (Globe Telecom)

Only negative cancellation feedback was available in the supplied review data, so it would be misleading to claim the process is easy. To stay balanced, the positive side is that no specific dark pattern was identified in the research, and the company does publicly list support channels including live chat, email, and phone.

Still, one negative review out of one is not a great sign. If you are canceling from the Philippines, use written proof at every step because support reliability appears to be the weak point.

Documents and screenshots to prepare before and after cancellation

Before you cancel

Collect the basics before you click anything. Save a screenshot of your current plan page, the next billing date, and the last successful payment. If your plan page shows the amount in pesos, keep that visible because it helps later if you need to dispute a continued charge.

• Plan screenshot
• Billing date screenshot
• Receipt or invoice
• Account email proof

For refund or dispute requests

Refund requests move faster when you send one complete email instead of five partial ones. Include the transaction ID, amount, payment method, date of charge, and your cancellation proof in one message to [email protected].

• Transaction ID
• Charge date
• Exact amount paid
• Cancellation screenshot
• Chat transcript or call log

After you cancel

Do not rely on memory. Save the confirmation email, screenshot the final screen, and check your bank, GCash, Maya, or card statement when the next billing date passes.

If no confirmation arrives on the same day, send a follow-up email while the timeline is still fresh. In a dispute, same-day records are far stronger than a message sent two weeks later.

Common mistakes that lead to extra charges

Using the wrong cancellation channel

If you subscribed through Apple or Google, deleting the app will not stop billing. A user who pays through App Store must cancel in Apple subscriptions, and a user billed through Google Play must cancel inside Google Play.

Solution: check the receipt source. If the receipt shows Apple or Google, cancel there first and then keep the confirmation screenshot.

Waiting too close to the billing date

Some users try to cancel on the same day the renewal hits and then expect support to reverse it. With support hours set to Monday to Friday, 9 a.m. to 6 p.m. PST, a Philippines-based user can easily miss the support window because of the time difference.

Solution: cancel at least several days before renewal and send written notice the same day. If your plan renews on the 15th, do not wait until the evening of the 14th in Philippine time.

Assuming cancellation means automatic refund

No refund policy was clearly found in the available sources. That means stopping future billing and getting money back for unused time are two different things.

Solution: ask for both in plain language. State that you want recurring billing canceled and, if applicable, a refund for the specific charge dated on your statement.

Not saving proof when support is unreliable

The one available cancellation review describes repeated contact attempts and dropped calls. That is exactly the kind of scenario where users lose leverage because they cannot prove what happened.

Solution: screenshot every step, save call logs, and follow each phone or chat contact with an email summary to [email protected].

Ignoring local access issues to the help page

Some users report difficulty accessing the support page from the Philippines. If you hit that problem and simply try again later, the billing date may pass while you are still waiting.

Solution: switch networks, try mobile data, send email immediately, and use registered mail if needed for stronger proof. The key is to create a timestamp before the next charge appears.

Comparison of cancellation methods for Relvpn

Method-by-method table

Key takeaway

The fastest routes are usually the same channel used for signup: web account for direct subscriptions, App Store for iPhone, and Google Play for Android. Registered mail is slower at 5 to 10 business days but gives stronger proof if support is unresponsive.

No single route fits every user. Your best option depends on where you first paid, how close you are to renewal, and whether you already have written confirmation.

What to do after cancellation so the charge does not come back

Immediate checks in the first 24 hours

Right after canceling, look for two things: a confirmation screen and a confirmation email. Screenshot both, then set a calendar reminder for the day before and the day after your next expected billing date.

If you use more than one device, open the app on each one and check whether the account still shows an active premium plan. This matters because some users mistake active app login for active billing status.

Statement monitoring and chargeback steps

Watch your bank, card, GCash, or Maya statement through the next billing cycle. If a new charge appears after cancellation, contact the payment provider immediately and say it is a continued or unauthorized charge after cancellation.

In the Philippines, users can dispute this through their bank or e-wallet provider, and cardholders typically have up to 60 days from the statement date to raise a dispute. Keep your screenshots because DTI and your payment provider will expect proof.

Alternatives if you still need a VPN

If you are leaving Relvpn because of support or speed concerns, several alternatives are widely known. ExpressVPN is positioned as a fast premium option, NordVPN is known for advanced security and a no-logs approach, and Surfshark is popular for lower-cost plans and unlimited device connections.

Using the supplied pricing data, these alternatives are typically listed in US dollars, so here is the local framing: ExpressVPN costs about $8.32 to $12.95 per month, NordVPN about $3.71 to $11.95 per month, and Surfshark about $2.49 to $12.95 per month. Since Relvpn’s published local prices are ₱299.00 monthly, ₱1,499.00 annual, and ₱2,400.00 for 2 years, compare support quality as well as price before switching.

Useful links

• Relvpn pricing page
• Relvpn help center
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Relvpn cancellation address and mailing details

Physical address linked to the company

If you want to send a written cancellation notice or supporting letter, the company address available from the supplied service context is:

• Room 814, 1-7-1 Shinkawa, Chuo-ku, Tokyo 104-0033, Japan

No separate cancellation-specific mailing address was provided in the available sources. That means this address should be treated as a company contact address, not a guaranteed dedicated cancellation desk.

Best way to use the address in practice

For most users, online support is still the main path: account settings if available, then email, live chat, or phone. Use the postal address when you need extra proof, especially if email and chat have not produced a clear cancellation confirmation before renewal.

If you send a letter, keep it short and factual. Include your full name, account email, plan, last payment amount, date of cancellation request, and a sentence asking Relvpn to stop future billing immediately.