Cancellation Speedify: Easy Method

What is Speedify

How the service works and who runs it

Speedify is a VPN and connection-bonding service sold by Connectify, Inc. The company is based in Philadelphia, Pennsylvania, and its terms point to U.S. law in Pennsylvania for account disputes and service rules. In plain terms, you pay for software that encrypts traffic and can combine multiple internet connections, such as Wi-Fi and mobile data, to improve stability and sometimes speed.

The service uses a subscription model with automatic renewal. There is also a free tier with 2 GB of data per month and no account required, which is useful if you want to test the app before paying. Paid plans remove that 2 GB cap and add premium server access, support for up to 5 devices, and dedicated server add-ons "for purchases made directly through their website" (support.speedify.com).

What users actually pay for

Most paying users subscribe for unlimited data, premium server access, and use on up to 5 devices at the same time. The paid plans also allow dedicated server add-ons, which matter more for advanced users who want a more fixed setup than the standard shared server pool. If you only need occasional VPN use, the free 2 GB monthly allowance may be enough, but it does not roll over to the next month (speedify.com).

Here is the thing for Philippine users: Speedify is not mainly competing on low headline pricing. The monthly plan is $14.99 (₱847), which is on the expensive side compared with some rivals. If you are canceling because of value for money, that complaint is understandable, especially when alternatives such as Surfshark and NordVPN often advertise lower long-term rates.

Availability in the Philippines

Speedify is available in the Philippines, but the service information provided by the company does not show localized Philippine pricing, Tagalog support, or local phone support. Support hours are Monday to Friday, 8 AM to 4 PM Eastern US Time, which usually lands late evening to early morning in the Philippines depending on daylight saving in the U.S. That time gap is a practical issue if you need fast billing help.

Payment support is centered on direct website billing and app-store billing through App Store and Google Play. The published materials do not mention GCash or Maya as native checkout options. For local users, that means your cancellation route depends on where you subscribed: direct website, App Store, or Google Play. That distinction is the biggest source of mistakes in Speedify cancellations.

How to cancel Speedify without getting billed again

Checks to do before you click cancel

Many users get frustrated when the process feels unclear or when charges continue after they thought they canceled. If that sounds familiar, do three quick checks before doing anything else. Find your billing route, note your next renewal date, and save proof of your current plan.

• Open your email and search for the original receipt. Look for Speedify, App Store, or Google Play in the sender or subject line.
• Take a screenshot of your current plan name, renewal date, and account email.
• Check whether your subscription is monthly at $14.99 (₱847), yearly at $89.99 (₱5,084), or 3-year at $179.99 (₱10,169).
• If you need a refund request, save the transaction ID before canceling.

Speedify says auto-renewal stays active unless you turn it off at least 24 hours before the end of the current billing period (speedify.com). So if your renewal is tomorrow, do not wait until the last minute tonight. Cancel as early as possible and save a screenshot of the confirmation page.

Cancel through the Speedify website

If you subscribed directly on the web, this is the normal route. Go to Speedify Subscription Management Portal, sign in, open the Subscriptions section, select the active subscription, then click Cancel Subscription and follow the on-screen confirmation steps (support.speedify.com). The practical click path is Portal login > Subscriptions > Choose plan > Cancel Subscription.

After you finish, check for a visible confirmation message and any confirmation email. Do not close the page too quickly. Users who later dispute a charge usually need a screenshot showing the cancellation date, account email, and plan. If you want the official help article beside you while doing it, use Manage Subscriptions.

Cancel through App Store or Google Play

If your payment went through Apple, you must cancel in App Store, not on the Speedify website. On iPhone or iPad, open App Store, tap your profile icon, tap Subscriptions, select Speedify, then tap Cancel Subscription and confirm (support.speedify.com). The direct support guide is App Store billing help.

If your payment went through Google Play, open Google Play Store, tap the menu or profile area, open Subscriptions, choose Speedify, then tap Cancel Subscription and confirm (support.speedify.com). The support guide is Google Play billing help. A common mistake in the Philippines is trying to cancel on the web after subscribing through a mobile store. That usually does not stop store billing.

Email, live chat, and postal option

Speedify does not list a public phone number for subscription support. The practical support channels are live chat and email. Live chat is available through the Contact Us button at the bottom right of the Subscription Management Portal, and email support uses [email protected]. Published support hours are Monday through Friday, 8 AM to 4 PM Eastern US Time, so expect replies to land outside normal Philippine office hours.

If you believe there was a billing error or you need written evidence for a refund request, email can be more useful than chat because it creates a cleaner record. In rare cases, some users also send a registered letter to the company address for extra proof. If you want timestamped proof without going to a post office, some people use certified digital mail services such as Postclic for sending formal notices. That is optional, not required for normal cancellation.

Postal cancellation address

If you want to send written correspondence about cancellation or billing, use this address:

• Connectify, Inc., 601 Spring Garden, 3rd floor, Philadelphia, PA 19123, USA

This is not the fastest route for stopping renewal, so use the website, App Store, or Google Play first if that is where you subscribed. Postal mail is mainly useful when you want an extra paper trail for a dispute.

What changes after you cancel your paid plan

Your access usually stays until the paid period ends

Speedify says you can cancel at any time, with no cancellation fee found in the terms, but cancellation does not usually mean an instant prorated refund. In practice, you normally keep access until the end of the already paid billing period, then the service stops renewing. If your annual plan renews on July 20 and you cancel on July 10, you should still have access until July 20.

That matters because many users expect a partial refund for unused days. Speedify says no refund is provided for the unused portion of the ongoing service period unless the cancellation request falls within 30 days of the initial purchase (support.speedify.com). So canceling prevents the next charge, but it usually does not recover the remaining days in the current cycle.

If you do nothing, auto-renewal continues

The terms say subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the current period ends (speedify.com). That rule applies whether you subscribed on the website or through an app store, but the place where you turn off renewal depends on where you bought the subscription.

The truth is, this is where people trip up. A user may uninstall the app and assume the plan is gone, but uninstalling does not cancel billing. If you subscribed through App Store or Google Play, the subscription can keep renewing even if Speedify is no longer installed on your phone.

Your data after cancellation

Speedify says you can request deletion of your personal data by emailing [email protected], and the company says it will comply with erasure requests within 30 days and terminate licenses linked to the account (speedify.com). Cancellation by itself is not the same as a separate data deletion request. If privacy matters to you, send both requests.

Before canceling, save anything you may need later, such as receipts, account email, support tickets, and screenshots of subscription status. The published materials do not describe a user-facing export tool for billing history, so your safest move is to save records manually before access changes.

Speedify refund policy and what Philippine users can realistically expect

The official refund rule

Many local users get annoyed not only by cancellation confusion but also by delayed or denied refunds. Speedify offers a 30-day money-back guarantee for purchases made directly through its website, and refund requests should be sent to [email protected] within 30 days of purchase (support.speedify.com). That is the key deadline. Miss it, and your odds drop sharply.

Speedify also says refunds are not granted for recurring subscription payments if you cancel after the renewal date (support.speedify.com). In plain language, if your plan auto-renewed yesterday and you cancel today, the company does not promise to refund that renewal charge. Most users should assume there is no prorated refund for the unused part of a paid cycle unless the request is within the first 30 days of the original purchase.

Your rights in the Philippines

For Philippine users, there is no universal statutory cooling-off rule for all online subscriptions like Speedify. Under the Consumer Act of the Philippines, Republic Act No. 7394, and the E-Commerce Act, Republic Act No. 8792, you still have protection against unfair or misleading practices, and you can complain to the Department of Trade and Industry if a merchant keeps charging after cancellation or ignores a valid billing issue.

Some cooling-off rules in the Philippines apply more clearly to direct sales and certain goods transactions, often around 7 working days. For online subscription services, the law is less automatic than many users expect. So for Speedify, your strongest practical protection is proof: cancellation screenshots, receipts, support emails, and bank or e-wallet records.

How to request a refund step by step

If you bought directly from Speedify, email [email protected] within 30 days of the initial purchase. Put your account email, transaction ID, purchase date, amount charged, and a short reason in one message. If the service failed technically, include screenshots because one user reported being asked for a speed test screenshot during a refund request (TrustPilot).

• Subject line example: Refund request for Speedify purchase on March 10
• Include the exact amount, such as $89.99 (₱5,084)
• Attach the receipt and a screenshot of your account status
• Ask for written confirmation of the refund decision

If you paid through App Store or Google Play, the billing side is handled by Apple or Google, so refund handling may also need to go through that platform. Speedify’s own support articles focus on subscription management, not a separate app-store refund guarantee.

Chargeback, bank dispute, and e-wallet dispute

If you were charged after canceling, or the charge looks unauthorized, you can request a dispute with your bank, card issuer, GCash, or Maya. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice. Use this only after you try the merchant route, unless the charge is clearly unauthorized.

When filing a dispute, include your cancellation screenshot, renewal date, receipt, and any support email thread. The DTI handles consumer complaints under RA 7394, while BSP channels matter more when the issue is the payment transaction itself. For continued charges after cancellation, this evidence trail can make the difference between a fast reversal and a rejected complaint.

Terms and subscription conditions that matter before you renew again

Auto-renewal, commitment length, and trial terms

Speedify’s terms say subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period (speedify.com). There is no minimum commitment duration specified, and the company says users can cancel at any time without a cancellation fee. That is good news if you are worried about an early termination penalty, because none was found in the terms.

The free tier gives 2 GB per month without requiring an account. The terms also say that any free trial that may be offered for paid plans is forfeited once you purchase a subscription (speedify.com). So if you started with a promotional trial, do not expect leftover trial days to be refunded or restored after upgrading.

Law, disputes, and account data

The terms say the agreement is governed by Pennsylvania law and disputes are to be resolved in the courts of Philadelphia County, Pennsylvania (speedify.com). For Philippine consumers, that does not erase your ability to raise local consumer complaints with the DTI about billing and unfair practices, but it does show where the company places formal contract disputes in its own paperwork.

On data, Speedify says you can request erasure by contacting [email protected] and that personal data collected through the product will be deleted within 30 days, with associated licenses terminated (speedify.com). If you want both cancellation and data deletion, make those two requests clearly in writing so there is no confusion.

Speedify plans, pricing, and whether the long term deal is worth it

Current subscription prices

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website for exact local prices and current promotions.

Which plan costs most and where the savings are

The monthly plan at $14.99 (₱847) is the most expensive way to stay subscribed over time. Over 12 months, that would total about $179.88 (₱10,164), which is almost exactly the same as the published 3-year plan price of $179.99 (₱10,169). So the long-term plan gives far better value if you truly need the service for years.

The yearly plan at $89.99 (₱5,084) works out to roughly half the annualized cost of staying on monthly billing. The trade-off is obvious: the cheaper effective rate comes with a bigger upfront charge and a bigger auto-renewal hit if you forget to cancel. For many users, that surprise renewal amount is more painful than the monthly charge.

Billing notes for Philippine users

All published prices come from U.S. dollar pricing, and the Philippine peso figures are currency conversions, not confirmed local billing rates. That means your bank may show a slightly different peso amount because of exchange rate movement and foreign transaction handling. If you use a card tied to GCash or Maya, monitor the final posted amount, not just the checkout estimate.

No cancellation fee was found in the terms. The real risk is auto-renewal, not an exit penalty. If you are unsure whether to stay, the practical move is to downgrade your expectations and switch to the free 2 GB tier rather than let a yearly or 3-year renewal hit your card unexpectedly.

Your rights in the Philippines if cancellation or billing goes wrong

Laws that matter for a Speedify dispute

For users in the Philippines, the most relevant laws are the Consumer Act of the Philippines, Republic Act No. 7394, and the E-Commerce Act, Republic Act No. 8792. These do not create a blanket 14-day online cancellation right for all digital subscriptions, but they do protect you against deceptive sales practices, misleading billing, and unfair post-sale conduct.

Applied to Speedify, this means you can challenge continued billing after a valid cancellation, unclear renewal handling, or refusal to address a documented billing error. Speedify’s own terms rely on Pennsylvania law, but that does not stop you from filing a consumer complaint in the Philippines when the problem affects you as a local buyer.

Cooling-off and withdrawal in real-world terms

In the Philippines, a 7-working-day cooling-off rule is more commonly associated with direct sales situations, not every online subscription. For e-commerce, there is no universal statutory cooling-off period that works exactly like the EU model. That is why Speedify’s own 30-day money-back rule for direct website purchases matters more in practice than many users assume.

If you bought online and want out quickly, act immediately. Send the cancellation request, then send the refund request if you are still within 30 days of the initial website purchase. Waiting for support to reply before canceling can be a costly mistake if the renewal date arrives.

How to file a complaint with DTI or raise a payment dispute

If Speedify keeps charging after you canceled, gather your proof first. You need the cancellation screenshot, receipt, statement showing the charge, and your email thread with [email protected]. That package is what DTI and your bank will ask for in some form.

• Send a final written complaint to Speedify with the charge date and proof of cancellation.
• If the issue is a card or e-wallet transaction, contact your bank, GCash, Maya, or card issuer and request a dispute or chargeback.
• If the merchant issue remains unresolved, file a consumer complaint with the DTI under RA 7394.
• Act within 60 days from the statement date for card disputes whenever possible.

For local users, the fastest path is often two-track action: message the merchant and open the bank dispute window at the same time if the charge is clearly wrong. That prevents you from missing payment deadlines while waiting for support in a different time zone.

Useful authority contacts

The main local authority for consumer complaints is the Department of Trade and Industry. Use the official DTI website to find the current complaint channel and regional office details. For payment system issues involving banks and cards, BSP complaint channels can also help if your issuer is not responding properly.

Because government contact details can change, use the official sites rather than old forum posts. For this guide, the safest official consumer link to save is the DTI website homepage and complaint portal pages accessible from there.

What customers say about cancellation and support

Overall verdict from available reviews

Overall rating from the review set used here: 0 positive and 5 negative out of 5 unique reviews. Based on that small but fully negative sample, cancellation appears difficult in real-world use, mainly because of continued-charge complaints, weak support response, and refund frustration. That does not prove every case ends badly, but it is a clear warning sign.

For Philippine users, the local pain points line up with the review pattern. The common issues reported are continued charging after cancellation and support that operates only in English. On the positive side, Speedify does provide self-service cancellation routes on web, App Store, and Google Play, which is better than services that force phone calls.

Recurring themes table

Sources summary table

Individual user comments

• "The service actually slows down my Internet connection. Using it locks you out of Prime video, Netflix, and others. And wait till you try to cancel, it's a nightmare, and they fight you every step of the way. AVOID Them!!!" (TrustPilot)
• "Thieves, their software doesn't work and they promote you buy another VPN which is their own another thing, total scam I cancel my membership they keep charging my card until today." (TrustPilot)
• "I wish I had read the reviews before subscribing, it doesn't work. the idea is good, but only the idea to bind 2 wifi. it never reaches a high speed and it is even lower than a single wifi. I asked for a refund, and they just sent me they needed a screenshot of the internet speed." (TrustPilot)
• "After you pay the support won’t get back to you. Very poor services." (TrustPilot)
• "They push a 'router' license, but in practice it’s not clear what you’re actually getting versus a normal plan. It feels like confusing upsell tactics rather than clear, honest packaging." (TrustPilot)

Documents and proof to prepare before and after cancellation

What to save before canceling

If you want the smoothest exit, build your evidence file before you touch the cancel button. Save a screenshot of the subscription page showing your plan, account email, and next billing date. This matters most for yearly billing at $89.99 (₱5,084) and 3-year billing at $179.99 (₱10,169), where a missed renewal hurts more.

• Receipt email
• Current plan screenshot
• Next billing date
• Account email used

What to keep for a refund or billing dispute

Refund requests work better when the email contains exact facts in one place. Save the transaction ID, purchase date, billed amount, payment method, and any speed or technical screenshots if service quality is part of your claim. One review specifically mentioned a request for proof of internet speed during a refund attempt, so be ready for that.

• Transaction ID
• Amount charged
• Date of charge
• Support email thread

What to keep after canceling

After cancellation, store the confirmation screen and any follow-up email in a folder you can access quickly. Then check your next one or two billing statements, especially if your card was tokenized through a mobile wallet or app store account. A simple screenshot taken on the cancellation day can become your strongest evidence later.

If you request data deletion by emailing [email protected], save that message too. Speedify says deletion requests are completed within 30 days, so note the date you sent it and follow up if nothing arrives after that window.

Common mistakes that lead to extra charges or failed refunds

Canceling in the wrong place

The biggest mistake is canceling on the Speedify website when the original subscription was bought in App Store or Google Play. That usually leaves the store billing active. Real example: you bought Speedify on your iPhone, later logged into the website and saw no active web plan, then assumed you were safe. Your Apple subscription can still renew.

The fix is simple. Match the cancellation channel to the purchase channel every time. Receipt source decides the route, not the device you currently use.

Waiting too close to renewal

Speedify says auto-renew should be turned off at least 24 hours before the end of the current period (speedify.com). If you try to cancel too late, the next charge may already be queued. This is where users often say they were charged even though they canceled, when the timing was simply too close.

Set a calendar reminder at least 3 days before renewal. That buffer is especially useful in the Philippines because support operates on Eastern U.S. time, not local time.

Expecting a prorated refund after renewal

Many users assume canceling mid-cycle means they get money back for unused days. Speedify’s published policy says no refund is provided for the unused portion of the ongoing service period unless the request was made within 30 days of the initial purchase (support.speedify.com). If your plan renewed last week, a refund is not something you should count on.

The safer move is to cancel before renewal and treat any after-the-fact refund as uncertain. That mindset avoids a lot of disappointment.

Not saving confirmation proof

Review complaints about continued charging are hard to fight if you do not have evidence. If you cancel and close the page without taking a screenshot, you are relying on the merchant’s records alone. That is not where you want to be if you later need a chargeback through your bank or e-wallet.

Always save three things: the cancellation screen, any confirmation email, and the bank statement showing the last valid charge. Those three items cover most disputes.

Thinking uninstalling the app ends the subscription

This mistake shows up across many app subscriptions, and Speedify is no exception. Deleting the app from Android or iPhone does not end billing. Your subscription remains attached to the account that bought it until you actively cancel it in the proper billing platform.

If you already uninstalled the app, do not panic. Open App Store or Google Play, check active subscriptions, and cancel there if the plan is still live.

Side by side comparison of Speedify cancellation methods

Methods, notice period, fee, and difficulty

Key takeaway from the comparison

The web route is the fastest when you subscribed directly with Speedify. App Store and Google Play are just as valid, but only for subscriptions purchased there, and users often lose time by choosing the wrong channel. Registered mail is slower but creates stronger independent proof if your case later turns into a formal billing dispute.

No single method fits every user. Choose based on where your receipt came from and how much documentation you need. For a normal cancellation, self-service usually works. For a disputed charge, written evidence becomes more important than speed.

What to do after canceling so the charge does not come back

Immediate checks in the first 10 minutes

Right after canceling, check whether the subscription page now shows an end date or inactive renewal status. Then search your email for a confirmation message and save a screenshot of both the page and the email. If there is no email within a reasonable time, your screenshot becomes even more valuable.

Set a calendar reminder for 3 dates: the original renewal date, 7 days after that date, and your next bank statement date. This sounds basic, but it is the easiest way to catch a continued charge before the 60-day dispute window with your bank gets too old.

Monitor your bank, GCash, Maya, or card statement

Watch your statement for at least 2 billing cycles if you had problems before or if support was slow. Look for Speedify, Connectify, Apple, or Google descriptors depending on how you paid. If an unauthorized or continued charge appears, contact your bank or e-wallet provider immediately and ask for a dispute or chargeback.

In the Philippines, chargeback timing can be tight, and 60 days from the statement date is a common practical limit. If the merchant does not resolve it, you can also file a complaint with the DTI under RA 7394. Your cancellation screenshot should be attached to every complaint.

Alternatives if you are switching services

If you are leaving because of price or cancellation concerns, a few alternatives stand out for Philippine users. Surfshark starts around $1.99 (₱112) per month on promo pricing and allows unlimited device connections. NordVPN starts around $4.99 (₱282) per month and is often seen as a good balance of speed and security. ExpressVPN at $11.99 (₱677) per month costs more, but it is known for broad server coverage, including virtual Manila options.

Each of those has its own billing rules, so do not assume cancellation works the same way. Before switching, take 2 minutes to confirm whether the new subscription will bill through the website, App Store, or Google Play. That small check saves trouble later.

Useful links

• Speedify official pricing page
• Speedify subscription management help
• Speedify refund policy
• Speedify terms of service
• Speedify Subscription Management Portal
• Department of Trade and Industry Philippines

Where to send written cancellation correspondence

Physical address for letters

If you want to send a written notice about cancellation, billing, or a dispute, use this address:

• Connectify, Inc., 601 Spring Garden, 3rd floor, Philadelphia, PA 19123, USA

This address is useful for formal correspondence and evidence gathering. It is not the main self-service cancellation route, so most users should still cancel online first through the portal or the relevant app store.

When an address is useful and when it is not

For ordinary cancellations, the online process is faster and more practical. For disputed renewals, non-response, or a chargeback file where you want a stronger paper trail, a written letter can help show that you acted promptly and clearly. That matters if your bank asks for proof that you tried to resolve the issue with the merchant.

If you do send a letter, include your full name, account email, transaction date, charge amount, cancellation date, and a request for written confirmation. Keep a copy of everything you send.