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I hereby notify you of my decision to terminate the contract relating to the Upwork service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Upwork: Easy Method
What is Upwork
Overview
Upwork is an online freelance marketplace that connects clients with independent professionals across many fields such as writing, design, and software development.
Clients and freelancers use Upwork to post jobs, manage contracts, and handle payments through the platform.
Core features
Key features include contract management, escrow/escrow-like payment flows for fixed-price work, and in-platform communication tools.
Upwork also offers subscription services and mobile app subscriptions that are billed through app stores when applicable.
How to cancel Upwork
Cancel via App Store (iOS)
- Open iOS Settings → tap your name → Subscriptions → Upwork → Cancel.
- This must be cancelled in Apple's subscription settings; Upwork.com cannot cancel App Store subscriptions for you.
Cancel via Google Play (Android)
- Open Google Play Store → Menu → Subscriptions → Upwork → Cancel.
- Cancelling must be done through Google Play settings; cancelling on Upwork.com will not stop Google Play billing.
Cancel via Web (Upwork.com)
- Sign in at Upwork.com → Account Settings → Billing & Transactions → Manage subscription → Cancel.
- Cancellation through the website stops renewal on the web subscription; follow on-screen prompts to confirm cancellation.
What happens when you cancel
Access and renewal
Cancelling a subscription stops future renewals. You typically retain access for the duration you already paid for.
For app-store subscriptions, the app-store provider controls the billing and access window after cancellation.
Data and account status
Your account data, contract history, and messages remain accessible in most cases after cancelling, subject to Upwork retention policies.
If you plan to close an account entirely, review Upwork’s account-closure steps on the platform before cancelling subscriptions.
Will I get a refund?
Subscription refunds (App Stores)
- App Store (iOS): refunds fall under Apple’s policy; Upwork cannot process or guarantee refunds for App Store charges.
- Google Play (Android): refunds follow Google Play’s policy; Upwork cannot process or guarantee refunds for Google Play charges.
Subscription refunds (Web) and contract payments
Web subscription cancellations stop renewal. Refunds for web subscriptions are discretionary and handled case-by-case.
If a web refund is approved, funds are typically credited back to the original billing method or account balance within about 3 - 5 business days.
Client-to-freelancer payments and fixed-price deposits
- Clients can request refunds through the platform within 180 days of a payment; approval is at the freelancer or agency’s discretion.
- For payments between 180 and 365 days old, clients must contact Upwork support for assistance.
- Fixed-price deposit refunds: end the contract and choose “Pay nothing and request a refund.” The freelancer/agency has 7 days to respond; if they approve or do not respond, the refund occurs. Disputes may go to non-binding resolution and potential arbitration.
- Project Catalog orders: cancel via Manage Work → Your contracts → Cancel Contract and send a refund request. If the freelancer approves, funds typically refund within about 5 business days, but refunds are not guaranteed.
Upwork plans and pricing
Where to check prices
Upwork’s plans, subscription options, and fees can change. Always check Upwork’s official website or account billing pages for current pricing.
Do not rely on third-party summaries for exact fees - use the official Upwork billing pages for decisions.
Notes on changes and local taxes
Pricing may vary due to promotions, local taxes, or different billing channels (web vs. app stores).
If taxes or charges appear unexpectedly, verify the billing channel and any local tax rules that may apply.
Your consumer rights in Singapore
GST (Goods and Services Tax) and billing
Upwork charges 8% GST on services (for example, Marketplace Fee, Contract Initiation Fee) for Singapore-resident clients unless a valid Singapore GST ID is provided.
If a valid Singapore GST ID is provided after payment, GST already collected is not refundable because it is remitted to the government.
Cooling-off, disputes, and multiple billing channels
Upwork does not offer an automatic 14-day cooling-off right or automatic subscription refunds; refunds must be requested and are discretionary.
If you are billed through both an app store and the web, cancelling only one may lead to double billing. Keep receipts and screenshots as proof when disputing charges.
User reports indicate customer support can be difficult to reach; document transaction IDs and communications when filing disputes.
Customer experiences
Positive experiences
Many users praise Upwork for connecting clients and freelancers internationally and for facilitating secure payments via escrow-like protections.
Reviews from Singapore often note timely deliverables, clear communication, and willingness to work together again.
Common complaints
Frequent criticisms include rising platform fees, higher costs for Connects, marketplace saturation, and difficulty filtering jobs by pay or location.
Other reported issues are poor customer support experiences, scam postings, double billing via app stores, and frustrating automated support loops.
Documentation checklist
Essential receipts and proofs
- Payment receipts and invoice screenshots (web and app-store receipts).
- Transaction IDs, billing dates, and amounts charged.
- Bank or card statements showing the charge.
Contract and communication records
- Contract ID, milestone details, and escrow/deposit records.
- Message history with the freelancer/client showing agreed scope and delivery.
- Screenshots of subscription settings showing active subscriptions and cancellation attempts.
Common mistakes
Cancelling in the wrong place
Example: Cancelling on Upwork.com but the subscription was purchased via Apple or Google Play. The app-store subscription continues billing unless cancelled in the app store.
Always verify the billing source (App Store, Google Play, or Upwork web) before cancelling.
Missing or weak evidence when disputing charges
Example: Submitting a support request without receipts, dates, or transaction IDs makes resolution slower and less likely to succeed.
Collect and attach clear screenshots, receipts, and communication logs before contacting support or the app-store provider.
Comparative recap
| Channel | How to cancel | Refund handling | Details |
|---|---|---|---|
| App Store (iOS) | iOS Settings → your name → Subscriptions → Upwork → Cancel | Refunds governed by Apple; Upwork cannot process or guarantee App Store refunds | Per subscription period |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → Upwork → Cancel | Refunds governed by Google Play; Upwork cannot process or guarantee Google Play refunds | Per subscription period |
| Web (Upwork.com) | Upwork.com → Account Settings → Billing & Transactions → Manage subscription → Cancel | Cancellation stops renewal; refunds are discretionary and case-by-case (if approved, typically 3 - 5 business days) | Per subscription period |
After cancelling
Next steps to verify cancellation
Check your account billing page or app-store subscription list to confirm the cancellation status and the date access will end.
Keep all receipts and screen captures showing the cancellation confirmation and the last billing date.
Where to seek help
If you need a refund or have billing disputes, submit a request through Upwork’s Help/Support channels and, for app-store charges, request a refund through Apple or Google Play according to their policies.
Maintain a clear timeline and copies of all communications and transaction records when you contact support.
Address
Head office
Upwork’s listed address (company headquarters): 500 Yale Ave N, Seattle, Washington.
Use official Upwork account and help pages for formal communications regarding billing or disputes.
Postal address
500 Yale Ave N, Seattle, Washington, 98109 US
For urgent legal or formal notices, follow Upwork’s official procedures available on their platform.