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Cancel ACRONIS
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I hereby notify you of my decision to terminate the contract relating to the Acronis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Acronis: Easy Method
What is Acronis
Overview
Acronis is a provider of backup, disaster recovery and cybersecurity solutions for individuals and businesses.
The company offers on‑device and cloud backups, ransomware protection, and tools for Microsoft 365/Google Workspace backup and recovery.
Offerings in Singapore
Acronis sells consumer and business plans in Singapore, including True Image (consumer) and Cyber Protect (business) bundles.
Local purchase and reseller options are available through the Acronis Singapore pages and authorised resellers.
How to cancel Acronis
If you purchased via Acronis web/console
- Log into your Acronis account and go to Subscriptions or Billing.
- Cancel the subscription or turn off auto‑renew. Complete this at least 24 - 48 hours before renewal to avoid the next charge.
- Keep the cancellation confirmation or screenshot; service stays active until the period end.
If you purchased via app stores or a reseller
- Apple App Store: manage subscriptions via your Apple ID > Subscriptions and cancel there; access remains until renewal date.
- Google Play: open Play Store > Subscriptions and cancel; access remains until the billing period ends.
- If bought from a reseller (e.g., Cleverbridge or a local distributor), contact that reseller - cancellations and refunds are handled by them, not directly by Acronis.
What happens when you cancel
Access and service continuity
After cancellation, your subscription normally remains active until the end of the paid period.
You can continue to use backups and restore data until the subscription expiry date.
Renewal and data
Turning off auto‑renew prevents future charges but does not automatically delete stored data; review account settings and data retention policies.
If you stop renewing, cloud storage may be deleted after any grace or retention period defined by Acronis or the reseller.
Will I get a refund?
Standard refund window
Acronis generally allows full refund requests within 30 days of purchase for annual or perpetual licenses, subject to terms and the purchase channel.
If you bought via a reseller, that reseller’s refund policy applies and you must contact them directly.
Exceptions and outside the window
- Outside the initial refund window, refunds are unlikely unless exceptional circumstances (service failure or contractual breach) apply.
- No universal pro‑rata refunds are guaranteed for unused time after mid‑term cancellation; check your purchase terms.
- There is no automatic 14‑day cooling‑off right specific to Acronis in Singapore; rights depend on contract terms and local consumer protections.
Acronis plans and pricing
Pricing overview
The table below lists representative annual plans and prices for Singapore as recorded in verified sources.
All prices are annual and shown in SGD as provided by the verified pricing data.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Acronis True Image - Essentials (1-year) | S$39.99 per year | Annual | Local backup, anti‑ransomware, file & image backups, disk cloning, Windows/macOS |
| Acronis True Image - Advanced (1-year) | S$54.99 per year | Annual | Essentials + identity protection, antivirus, cloud backup, M365 backups |
| Acronis True Image - Premium (1-year) | S$94.99 per year | Annual | Advanced + blockchain certification, e‑signatures, up to 5 TB cloud, priority support |
| Acronis Cyber Protect Standard (Workstation, 1-year) | S$85.00 per year | Annual | Backup + cybersecurity for workstations |
| Acronis Cyber Protect Backup Advanced | S$109.00 per year | Annual | Advanced backup features + standard security, incl. M365/Google Workspace |
| Acronis Cyber Protect Advanced | S$129.00 per year | Annual | Advanced backup + advanced security features |
| Acronis Cyber Protect Advanced (Discounted 20%) | S$103.20 per year | Annual | Same as Advanced, 20% savings for multi‑year terms |
| Acronis Cyber Protect - Backup Advanced (Google Workspace, 25 seats, 1-year) | S$1,286.60 | Annual | Backup Advanced for 25 Google Workspace seats |
Your consumer rights in Singapore
Legal context
Singapore consumer protections (for example, the Consumer Protection (Fair Trading) Act) address unfair practices but do not automatically grant a 14‑day cooling‑off for digital subscriptions.
Digital services are often treated differently from face‑to‑face or doorstep sales; check whether the purchase is classified as a tangible good or digital service.
Practical steps and remedies
- If you believe there was misleading disclosure (hidden auto‑renew), keep evidence of terms, emails and renewal notices to support a complaint.
- If charged after cancellation, you can dispute the charge with your bank/credit card issuer; keep cancellation confirmations and communications as proof.
- For app store purchases, platform refund policies (Apple/Google) govern refund outcomes on those channels.
Customer experiences
Positive feedback
Users on regional review sites praise Acronis for ease of use, comprehensive backup modes (full, incremental, differential) and reliable Office 365 backups.
Customers note quick restores and a user‑friendly interface for many standard backup tasks.
Negative feedback
Common complaints include slow backup speeds, relatively high pricing for small businesses or personal users, and occasional poor support responsiveness.
Some users report difficulty cancelling via the portal and problematic reseller renewals that required extended refund efforts.
Documentation checklist
What to gather before contacting support
- Account email and Acronis account ID (if available).
- Order number, invoice or receipt showing purchase date and price.
- Payment method details (credit card last 4 digits, PayPal transaction ID).
- Screenshots of subscription page, auto‑renew setting, and any error messages.
- Any email confirmations, cancellation attempts, and support communications.
When contacting a reseller
- Provide reseller order reference and proof of purchase from the reseller.
- Keep copies of reseller support tickets or chat transcripts.
Common mistakes
Missing the cancellation window
Waiting until the renewal date or after it can lead to automatic charges. Cancel at least 24 - 48 hours before renewal to avoid a new billing cycle.
Assume your cancellation is complete only after receiving a confirmation; save that confirmation.
Contacting the wrong party
Attempting to get a refund from Acronis for purchases made through a reseller or an app store can delay resolution.
Always check the original purchase channel and contact the platform or reseller when appropriate.
Comparative recap
Quick comparison table
| Plan | Price (SGD) | Period | Best for |
|---|---|---|---|
| Acronis True Image - Essentials | S$39.99 | Annual | Basic local backup and anti‑ransomware for home users |
| Acronis True Image - Advanced | S$54.99 | Annual | Home users wanting cloud backup and identity protection |
| Acronis True Image - Premium | S$94.99 | Annual | Power users who need large cloud storage and priority support |
| Acronis Cyber Protect Standard (Workstation) | S$85.00 | Annual | Small business workstations requiring combined backup & security |
| Acronis Cyber Protect Advanced | S$129.00 | Annual | Businesses needing advanced security plus backup |
| Acronis Cyber Protect - Backup Advanced (25 seats) | S$1,286.60 | Annual | Organisations backing up Google Workspace for multiple seats |
After cancelling
Immediate steps
Save your cancellation confirmation and note the subscription’s expiry date.
Export or download any backups you want to retain locally before cloud retention ends.
Helpful links and next actions
- Postclic guide to cancelling Acronis - step‑by‑step cancellation notes.
- Acronis True Image purchasing (SG) - product and purchase information for Singapore.
- Acronis Cyber Protect purchasing (SG) - business product and local purchase options.
- EPROM Acronis reseller listing - local reseller for Singapore purchases.
Address
Acronis Asia office (registered contact)
8 Temasek Boulevard #30-01/02 Suntec Tower 3, Singapore 038988
Use this address for formal correspondence or to confirm local corporate presence; cancellation is handled in‑product or via your reseller.
Support reminder
For best results, always start cancellation via the original purchase channel and keep written confirmation of the cancellation request.
If refunds are delayed or denied, escalate with the reseller, the app store (if applicable), or your payment provider with the documentation listed above.