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Artgrid

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Termination letter drafted by a specialized lawyer
Sender
Cancel Artgrid Subscription | Postclic
Artgrid
support@artgrid.io
Cancellation of Artgrid contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Artgrid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Artgrid
support@artgrid.io
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Artgrid. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Artgrid: Easy Method

What is Artgrid

Overview

Artgrid is a subscription service that provides high-quality stock video footage for filmmakers and content creators. It offers unlimited downloads under license tiers intended for different production needs.

Who uses it

Users include independent creators, agencies, and production teams seeking HD, 4K - 8K, ProRes/DNxHR, and RAW footage. Subscriptions are billed annually in USD and include unlimited downloads for the chosen plan.


How to cancel Artgrid

If you purchased via the App Store (iOS)

  • Open iPhone Settings > your name > Subscriptions, and cancel the Artgrid subscription from your Apple ID subscriptions.
  • After cancelling in Apple, contact Artgrid support to notify them and complete processing; see an external step-by-step guide: Postclic - How to cancel Artgrid.

If you purchased via Google Play or on the web

  • Google Play (Android): Open Google Play Store > Menu > Subscriptions and cancel Artgrid there, then contact Artgrid support to finalize the cancellation. See the guide: Postclic - How to cancel Artgrid.
  • Web purchases (artgrid.io): There is no on-site cancel button. You must email Artgrid support or submit a cancellation request via their Help Center form and include your account name and email. See the external guide: Postclic - How to cancel Artgrid.

What happens when you cancel

Access after cancellation

After you cancel, your subscription will not auto-renew at the next billing date. You typically retain access to the service for the remainder of the paid period.

Account data and downloads

Downloaded assets remain subject to the licensing terms you accepted. Keep records of licenses and downloaded files for future reference and proof if required for a refund or dispute.


Will I get a refund?

Refund policy summary

Artgrid’s stated policy allows refunds within 14 days of payment provided you have not downloaded any clips or assets during that period, including after an auto-renewal.

How to request a refund

  • Contact Artgrid support with your account details (name, email, license info) and evidence that no assets were downloaded.
  • Artgrid will assess the request and process refunds according to its policy; keep clear documentation when you contact support.

Artgrid plans and pricing

Price overview

Artgrid offers annual-only plans billed in USD. The SGD prices below are approximate, converted for Singapore users as noted.

Plan features at a glance

All plans include unlimited downloads for their supported formats and resolutions. Choose based on desired quality (HD vs 4K/8K vs RAW) and codec support.

Plan Price (SGD) Period Features
Junior S$303.00 (≈ USD $239.90/year) Annual HD (H.264) footage, unlimited downloads
Creator S$454.70 (≈ USD $359.90/year) Annual 4K - 8K clips, ProRes/DNxHR, unlimited downloads
Pro S$756.90 (≈ USD $599.00/year) Annual RAW/LOG footage + 4K - 8K, ProRes/DNxHR, unlimited downloads

Your consumer rights in Singapore

Relevant protections

Singapore’s Consumer Protection (Fair Trading) Act offers protections against certain unfair trading practices. Remedies may be available where services are misleading or fail to deliver promised remedies.

Practical routes for disputes

  • If you believe you were misled or billed unfairly, you may lodge a complaint with CASE (Consumers Association of Singapore) or consider the Small Claims Tribunal for monetary claims.
  • For general guidance on consumer rights and recourse in Singapore, see: Consumer rights and recourse (SingaporeLegalAdvice).

Customer experiences

Positive feedback

Many users praise Artgrid for high-quality, inspiring footage that is creative and well-lit. Reviewers often note the professional production value and useful clips for storytelling.

Negative feedback

Common complaints include difficulty finding a visible cancel button, needing to email support, unexpected charges (including full-year fees), and problems obtaining refunds even within the 14-day window.

For user reviews and trends, see community feedback: Artgrid reviews (Trustpilot).


Documentation checklist

Before contacting support

  • Account name and registered email address
  • Order or invoice number and transaction date
  • License information or screenshot of subscription details

If requesting a refund

  • Proof that no assets were downloaded during the 14-day refund window
  • Any correspondence with Artgrid, Apple, or Google Play about cancellation
  • Payment receipts or billing statements showing the charge

Common mistakes

Confusing platform cancellations

Example: Cancelling on the Artgrid website does not stop renewals billed through Apple or Google. Always cancel in the storefront where you originally subscribed.

Missing proof and timing

Example: Requesting a refund without evidence that no assets were downloaded or after the 14-day window can lead to denial. Keep clear logs and act promptly.


Comparative recap

Summary table purpose

This table summarizes plans, typical cancellation method, and refund window to help quick decision-making.

How to use it

Match your purchase channel to the cancellation method column, and gather the listed documents before contacting support.

Plan Price (SGD) Period Cancellation method Refund window
Junior S$303.00 Annual Cancel via original store (Apple/Google) or email support for web purchases 14 days if no downloads
Creator S$454.70 Annual Cancel via original store (Apple/Google) or email support for web purchases 14 days if no downloads
Pro S$756.90 Annual Cancel via original store (Apple/Google) or email support for web purchases 14 days if no downloads

After cancelling

Follow-up actions

  • Save all confirmation emails and any cancellation reference numbers you receive.
  • Check payment statements to confirm no further renewals occur after the paid period ends.

Useful links and references


Address

Company contact address

For correspondence related to billing or legal notices, use your records from the purchase confirmation. The local address provided here is for general reference.

Reference address

121 Sunny Field Drive, Madison, AL 35758, USA

FAQ

To cancel your Artgrid subscription from the App Store, go to iPhone Settings, select your name, then Subscriptions, and cancel the Artgrid subscription. After cancellation, contact Artgrid support to finalize the process.

If you purchased through Google Play, open the Google Play Store, go to Menu, then Subscriptions, and cancel Artgrid. For web purchases, email Artgrid support or submit a cancellation request via their Help Center.

After you cancel your Artgrid subscription, it will not auto-renew, but you will retain access to the service until the end of your current billing period.

You may receive a refund if you cancel within 14 days of payment and have not downloaded any clips or assets. Contact Artgrid support with your account details to request a refund.

Ensure you keep records of your licenses and downloaded files, as they will remain subject to the licensing terms you accepted, even after cancellation.