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Cancel BOX
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Box service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Box: Simple Process
What is Box
Overview
Box is a cloud-storage and collaboration service for individuals and organizations. It provides secure file storage, sharing, versioning and integrations with productivity tools.
Who uses it
Box targets both personal users (Personal Pro) and businesses (Business, Enterprise) with subscription plans and admin controls. It also offers a free individual account with limited features.
How to cancel Box
Cancel via iOS (App Store)
- Open the App Store on your iOS device and go to Account Settings.
- Find Subscriptions, select Box, and turn off auto-renewal to stop future billing.
- Note: App Store policy states cancellation is not permitted during an active subscription period; disabling auto-renewal prevents the next renewal.
- Reference: Box on the App Store (SG)
Cancel via Android (Google Play)
- Manage Box subscriptions through Google Play Subscriptions on your Android device or play.google.com.
- Cancel before the next billing cycle to avoid further charges; Box does not provide a direct Google Play policy on cancellations.
- If uncertain, check your Google Play subscription list and billing history for confirmation.
Cancel via web (Box.com)
- Sign in to your Box account and go to Account Settings (Personal Pro) or Admin Console (Business/Enterprise).
- Follow the Cancel or Delete options; for paid plans, cancellation usually takes effect at the end of the current service term.
- For free individual accounts, you delete the account rather than "cancel" a paid subscription.
- Reference: Canceling Your Box Account
What happens when you cancel
Access and renewals
For paid Personal Pro, Business, and Enterprise accounts, cancellation generally stops future renewals but the service remains active until the end of the current billing term.
For App Store subscriptions, disabling auto-renewal prevents the next charge; you cannot cancel mid-active period via Box if App Store rules apply.
Data and account state
Your files and data typically remain available until the service term ends; after termination you may lose access depending on plan and retention policies.
Free individual accounts are removed when deleted; ensure you download any needed files before deleting.
Will I get a refund?
Trial period rule
Box offers a 14-day trial period. Cancel any time before the last day of the trial to avoid charges; once the trial ends, refunds or credits are not guaranteed.
Refunds after billing
- Box does not specify automatic refunds for mid-term cancellations; refund requests are handled case-by-case by the Cancellations Team.
- Requests for refunds (for example due to billing errors) may be evaluated but are generally not automatically granted.
- Community discussion: Cancel and Refund thread
Box plans and pricing
Overview of listed plans
The following pricing lines are those available in the verified Singapore App Store data for Personal Pro and an equivalent monthly conversion.
Key notes
SGD pricing is shown for the iOS App Store Personal Pro plan. Business/Enterprise plans are listed in USD and require conversion outside this table.
| Plan | Price | Period | Features |
|---|---|---|---|
| Personal Pro (iOS App Store, Annual) | S$108.98 | annual | 100 GB storage, 5 GB upload limit, 10 file versions, Box Sign: 15 docs/month, unlimited templates |
| Personal Pro (iOS App Store, Monthly equivalent) | S$149.98 per year equivalent | monthly | Same features as Personal Pro; billed monthly via App Store (converted to annual equivalent) |
Your consumer rights in Singapore
Relevant law
Consumers in Singapore are protected under the Consumer Protection (Fair Trading) Act for fair business practices.
However, clearly disclosed digital subscription terms - such as trials and auto-renewal - are usually enforceable when properly communicated.
Options if you have a dispute
- Raise billing disputes with your payment provider or card issuer (chargeback) if you believe a charge is improper.
- Consider small-claims or dispute resolution if Box does not resolve an issue and you have supporting documentation.
- Keep copies of receipts, subscription confirmations and correspondence to support any claim.
Customer experiences
Positive feedback
- Strong document versioning and easy restore/history features are commonly praised.
- Users value secure sharing, cross-device access and enterprise integrations.
Negative feedback
- Many users report poor customer service, including slow or limited support channels.
- Billing issues (unexpected charges, difficulties securing refunds) and occasional technical problems are recurring complaints.
- Source summary: Trustpilot reviews
Documentation checklist
Before contacting support
- Order confirmation or receipt showing plan and charge date.
- Account email/ID and subscription reference (from App Store or Box account).
- Billing statement or card transaction record showing the payment.
When submitting a refund or dispute request
- Screenshots of subscription settings (auto-renewal state) and cancellation attempts.
- Timeline of events and any support correspondence received from Box or payment provider.
Common mistakes
Assuming immediate termination
Many users expect access to end immediately after canceling. For paid plans, cancellation usually stops renewal but access continues until the term ends.
Forgetting which store billed you
Not all cancellations are done through Box.com - purchases via App Store or Google Play must be managed through those stores. Cancelling on the wrong platform can leave the subscription active.
Not saving files
Failing to download important files before account deletion is a frequent issue. Always back up needed data prior to canceling or deleting an account.
Comparative recap
Platform summary
The table below summarises cancellation method, refund likelihood and common period types for each platform based on verified data.
How to read the table
Platform: where you subscribed. Cancellation method: where to stop renewal. Refund likelihood: general expectation based on Box guidance and community reports.
| Platform | Cancellation method | Refund likelihood | Period |
|---|---|---|---|
| App Store (iOS) | Turn off auto-renewal in Account Settings of the App Store; cannot cancel active period via Box | Low (no automatic refunds; exceptions handled case-by-case) | annual / monthly |
| Google Play (Android) | Manage and cancel via Google Play Subscriptions before the next billing cycle | Unclear from Box; likely low and assessed case-by-case | monthly |
| Web / Box.com | Cancel via Account Settings or Admin Console; free accounts are deleted | Low (refunds not guaranteed; Cancellations Team evaluates requests) | annual / monthly |
After cancelling
What to do next
- Download and back up any files you need before the billing term ends or before deleting a free account.
- Keep receipts and confirmation emails for at least 90 days in case you need to dispute charges.
Useful links
- Canceling Your Box Account (Box Support)
- Box on the App Store (SG)
- Community discussion on cancel and refund
Address
Company address
Box, Inc.
500 Yale Ave N, Seattle, Washington, 98109 US
Notes
This address is provided for informational purposes and originates from the service description context.