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I hereby notify you of my decision to terminate the contract relating to the Cloudflare service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cloudflare: Easy Method
What is Cloudflare
Overview
Cloudflare is a global cloud service provider that delivers website performance, security, and DNS services such as CDN, DDoS protection, WAF, and SSL. It sits between visitors and your origin to accelerate and protect web traffic.
Services relevant to Singapore
Cloudflare serves Singapore customers via its global network and local legal entities; billing and tax treatment may vary for Singapore-based customers. Many resellers also offer managed Cloudflare plans in SGD.
How to cancel Cloudflare
Cancel via the Cloudflare dashboard (web)
- Sign in to your Cloudflare dashboard.
- Go to Manage Account > Billing > Subscriptions.
- Select the subscription and choose Cancel; cancellations take effect at the end of the current billing period.
- See Cloudflare guidance for restrictions on modifying subscriptions: Cloudflare: Resolve you cannot modify this subscription.
Cancel via mobile app stores
- iOS (App Store): Cancel through your Apple ID Subscriptions in Settings; the subscription remains active until the billing term ends.
- Android (Google Play): Cancel via Google Play Subscriptions; access continues until the current term expires.
What happens when you cancel
Access and service continuity
Cancellations generally take effect at the end of the active billing period. You retain access to paid features until that date; there is no immediate termination on standard subscriptions.
Billing and account state
You will not be billed for future renewal periods after cancellation, but you remain responsible for the current term's fees. Some subscriptions or contractual terms may restrict modification until term end.
Will I get a refund?
Cloudflare's standard policy
Cloudflare's Terms state that fees are nonrefundable; you are billed for the full subscription term in which you cancel and generally will not receive a prorated refund.
Reference: Cloudflare Terms.
Exceptions and dispute options
- If a charge was unauthorized or services were not rendered, you may dispute the charge with your payment provider or bank.
- Cloudflare's Billing Policy reiterates the no-refund stance for cancellations: Billing Policy.
Cloudflare plans and pricing
Third-party reseller pricing (SGD)
The following SGD plans are provided by a Singapore reseller (Exabytes) offering managed Cloudflare services. These are reseller prices and not Cloudflare's official USD list prices.
Notes on official pricing
Cloudflare publishes official plan pricing in USD on its site. For official rates or real-time conversions, check your Cloudflare billing UI or contact Cloudflare sales.
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro (via third-party Exabytes managed service) | S$30/month + S$99 one-time | Monthly | Advanced performance and security (image optimization, WAF, global CDN, shared SSL, Accelerated Mobile Pages, caching, 20 page rules) |
| Business (via third-party Exabytes managed service) | S$300/month + S$99 one-time | Monthly | Advanced DDoS protection, dynamic content compression, personalized WAF rules, priority support, personalized SSL certificates, PCI DSS, 100% SLA, 50 page rules |
Your consumer rights in Singapore
Applicable consumer law
Consumers in Singapore are protected by the Consumer Protection (Fair Trading) Act and related regulations that deal with unfair contract terms and misleading practices.
How rights relate to Cloudflare
- Contract terms like "fees are nonrefundable" are generally enforceable, but may be challenged if unfair or if services were not provided as promised.
- If you believe a charge was unauthorized or services were not delivered, you may pursue dispute resolution through your bank, card issuer, or consumer protection channels.
- Cloudflare’s Singapore billing treatment (including GST handling) is described here: Understanding Cloudflare sales tax.
Customer experiences
Positive notes
Many users report strong performance and security benefits from using Cloudflare's CDN and DDoS protections. Resellers may offer local support and managed services that simplify setup.
Negative reports
Public discussions and forum posts note recurring concerns about support responsiveness and billing disputes, including long wait times and difficulties resolving charges.
Documentation checklist
Before cancelling
- Account email and login credentials.
- Subscription ID or invoice numbers for the billing period you plan to cancel.
- Screenshots or records of the subscription page and billing history.
If disputing a charge
- Payment receipts and bank/card statements showing the charge.
- Correspondence with Cloudflare support and timestamps of any support cases.
Common mistakes
Assuming immediate termination
Many users expect instant cancellation and loss of access. However, Cloudflare typically allows access until the end of the current billing period after you cancel.
Expecting automatic refunds
Users sometimes assume prorated refunds are standard. Cloudflare's policy states fees are nonrefundable and you remain billed for the term in which you cancel.
Comparative recap
Direct Cloudflare vs reseller
This table summarizes key differences between canceling directly via Cloudflare and using a managed reseller in Singapore.
Key considerations
| Topic | Cloudflare (direct) | Third-party reseller (Exabytes) | Period |
|---|---|---|---|
| Cancellation method | Dashboard Manage Account > Billing > Subscriptions | Reseller portal or reseller support contact | Monthly |
| Refund policy | Fees are nonrefundable (no prorated refunds) | Reseller may have its own refund terms; verify with reseller | Monthly |
| Support | Cloudflare support channels and docs | Reseller may provide local support and managed services | Monthly |
After cancelling
Immediate next steps
- Keep copies of cancellation confirmation and final invoices for your records.
- Monitor your billing statement to ensure no unexpected charges occur after the term ends.
Useful links and references
- Cloudflare Terms: https://www.cloudflare.com/terms/
- Billing Policy: https://developers.cloudflare.com/billing/billing-policy/
- Subscription modification guidance: https://developers.cloudflare.com/billing/resolve-you-cannot-modify-this-subscription/
- Sales tax and GST guidance: https://developers.cloudflare.com/support/account-management-billing/understanding-cloudflare-sales-tax/
- Cloudflare plans: https://www.cloudflare.com/plans/
Address
Registered Singapore office
Cloudflare, Pte. Ltd. registered office (per company records): 182 Cecil Street, #35-01, Frasers Tower, Singapore 069547.
Contact and records
For billing disputes or legal notices, use the contact channels provided in your Cloudflare account and retain all transaction records and correspondence.