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I hereby notify you of my decision to terminate the contract relating to the Huawei Cloud service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Huawei Cloud: Easy Method
What is Huawei Cloud
Overview
Huawei Cloud is a cloud service platform offering compute, storage, networking, backup, and managed services for businesses and individuals. It operates regional cloud infrastructure, including a Singapore region, to host workloads close to local users.
Typical uses
Customers use Huawei Cloud for virtual servers, block and file storage, backup and recovery, IP and gateway services, and SAP-ready compute configurations. Pricing and plans vary by resource type and region.
How to cancel Huawei Cloud
Cancellation channels
- Cloud App on a Huawei device: Settings → HUAWEI ID → Cloud → tap the icon at upper-right → Subscriptions → Cancel subscription.
- System settings (Huawei or non-Huawei phone): Settings → Account center → Payment and purchases → Subscriptions/Password-free payments → select the service → cancel.
- Web portal (cloud.huawei.com): Log in → My HUAWEI ID → My account → Payment and purchases → Subscriptions → turn off Auto-Renewal or click UNSUBSCRIBE; alternatively go to Cloud Storage → Manage subscription → Cancel subscription.
Step-by-step guidance
- Locate the subscription entry for the service you wish to cancel (Cloud Storage, Compute, etc.).
- Use the provided toggle or UNSUBSCRIBE/cancel button to stop auto-renewal or to unsubscribe immediately.
- Confirm the cancellation when prompted and note the effective date (usually end of current billing cycle for subscriptions).
- If you can’t cancel in the console or app, contact Huawei support for assistance using the official support resources.
Refer to the official Huawei support guide for mobile and web cancellation steps: Huawei Cloud subscription cancellation (Singapore).
What happens when you cancel
Access and billing
Cancelling a subscription typically prevents automatic renewal at the next billing cycle. Your current paid period usually remains active until it expires.
Depending on the plan type (prepaid or recurring), cancellation may stop future charges but not refund already-paid periods.
Data and services
Your data and resources may remain accessible until the end of the paid period, depending on the service terms. After the paid term ends, access can be suspended and resources may be deleted per Huawei’s retention policy.
Export or back up important data before cancellation completes to avoid data loss.
Will I get a refund?
Published policy summary
Huawei Cloud’s customer agreement for Singapore does not guarantee automatic refunds for early unsubscription of prepaid services. Early cancellations may lead to full-price charges, handling fees, or coupon conversion.
There is no explicit mention of a statutory 14-day cooling-off or cancellation refund period in the published Singapore agreement and support material.
Exceptions and actions
- Refunds or credits are handled case-by-case; exceptions may apply for billing errors or proven service faults.
- If you believe you were charged in error, document the charges and contact Huawei support promptly to open a billing dispute.
Huawei Cloud plans and pricing
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| FlexusX (8 vCPU, 32 GiB) | US$182.01/month | Monthly | 8 vCPUs, 32 GiB RAM, SUSE for SAP 15 SP3, High I/O System Disk |
| FlexusX (4 vCPU, 8 GiB) | US$75.41/month | Monthly | 4 vCPUs, 8 GiB RAM, SUSE for SAP 15 SP3, High I/O System Disk |
| Scalable File Service Turbo (500 GiB) | US$40.00/month | Monthly | SFS Turbo Standard, 500 GiB storage |
| Elastic Volume Service (500 GiB Ultra-high I/O) | US$102.00/month | Monthly | Ultra-high I/O EVS, 500 GiB |
| Cloud Backup & Recovery (100 GiB) | US$3.60/month | Monthly | CBR vault backup, 100 GiB, pay-per-use |
| Elastic IP (5 Mbit/s) | US$57.00/month | Monthly | Dedicated EIP, dynamic BGP, bandwidth-based |
| NAT Gateway (Small) | US$73.14/month | Monthly | Small NAT gateway, public network |
Notes on pricing
Prices above are example estimates in USD from Huawei Cloud’s resource and cost planning data for the AP‑Singapore region.
Official contracts and billing may be settled in SGD; conversion rates and final pricing should be confirmed in your Huawei Cloud account or contract.
Your consumer rights in Singapore
Data protection and security
Singapore’s Personal Data Protection Act (PDPA) applies to how service providers handle personal data; Huawei Cloud must comply with PDPA obligations for Singapore customers.
Huawei Cloud Singapore holds certifications such as MTCS Level 3 and OSPAR, demonstrating alignment with local cloud security standards.
Consumer fairness and dispute expectations
While security certifications support trust, consumer protection expectations include clear refund and dispute resolution procedures.
If you face unresolved billing or service disputes, escalate through Huawei support channels and keep written records for possible recourse under Singapore consumer protection guidance.
Customer experiences
Reported negative experiences
Some online reviews report billing for unused or unactivated services and difficulty obtaining refunds or support responses. These reports cite delayed or unsuccessful resolution of billing disputes.
Such accounts highlight the importance of careful monitoring of active resources and billing notifications.
Lack of widely published positive reviews in dataset
The verified dataset contains limited positive testimonials. This guide therefore emphasizes documenting charges, saving receipts, and acting quickly on unexpected bills.
When possible, test small purchases first and confirm billing notifications are active on your account.
Documentation checklist
What to gather before contacting support
- Account ID, HUAWEI ID email, and region (Singapore) details.
- Subscription or resource IDs for the service you wish to cancel.
- Billing statements, invoice numbers, dates and screenshots of charges you dispute.
Supporting documents for refund or dispute
- Confirmation emails, cancellation attempts (screenshots), and any chat or ticket transcripts with support.
- Evidence of unused or deprovisioned resources if claiming wrongful billing.
Common mistakes
Not disabling auto-renewal
Users often forget to turn off auto-renewal, which results in an unexpected charge at the next billing cycle.
Always confirm the subscription status and expiry date after cancelling to ensure auto-renewal is stopped.
Missing backups or export before cancellation
Another common error is not exporting data before a subscription lapses, which can lead to permanent data loss under the provider’s deletion policy.
Backup critical data locally or to another cloud before confirming cancellation.
Comparative recap
Cancellation methods comparison
| Method | Ease | Refund likelihood | Recommended for |
|---|---|---|---|
| Cloud App on Huawei device | Easy | Low (stops renewal; refunds uncommon) | Individual users with Huawei phones |
| System Settings (Account center) | Moderate | Low | Users on any mobile device |
| Web portal (cloud.huawei.com) | Easy to Moderate | Low | Administrators and enterprise accounts |
Key takeaway
All methods can stop future renewals; refunds are not commonly guaranteed by the published agreement. Document actions and back up data before cancelling.
Use the web portal for detailed subscription management and record-keeping when possible.
After cancelling
Immediate steps
- Confirm cancellation in the app or web portal and save confirmation screenshots.
- Export or delete sensitive data and residual resources you no longer need.
Further help and escalation
If you need help cancelling or disputing charges, start with the official support documentation: Huawei Cloud subscription cancellation (Singapore).
Keep a record of all interactions and consider escalating within Huawei support if first-line responses are unsatisfactory.
Address
Local administrative address
Huawei International Pte. Ltd. (Singapore region administrative contact):
51 Changi Business Park Central 2, #07-08 The Signature, Singapore 486066
Notes about contacting
Use the address for formal correspondence if required by your contract or dispute process. For account-specific actions, use the online support channels first.