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I hereby notify you of my decision to terminate the contract relating to the Pcloud service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pcloud: Easy Method
What is Pcloud
Overview
pCloud is a cloud storage service that lets users store, sync, and share files across devices. It offers free and paid plans, including monthly, annual, and lifetime options.
Key features
Features commonly include file syncing, versioning, sharing links, and an optional client‑side encryption add‑on. Plans vary by storage size and billing type.
How to cancel Pcloud
Cancel via Web (credit card / PayPal)
- Log into pCloud in a web browser.
- Click your Account avatar → Manage Subscription → click "Cancel".
- Cancellation stops future renewals immediately; refunds are not automatic.
Cancel via PayPal, App Store, or Google Play
- PayPal: Log into PayPal → History → Subscriptions → find pCloud subscription → Details → Cancel.
- App Store (iOS): Manage and cancel via Apple’s subscription settings in the App Store (iTunes).
- Google Play (Android): Open Google Play → Profile → Payments & Subscriptions → Subscriptions → select pCloud → Cancel.
What happens when you cancel
Access and renewals
When you cancel, future renewals are stopped so you will not be charged again after the current paid period. Cancellation via some stores may take effect at the end of the billing period.
Data and storage
Your files remain in the account after cancellation but access may be limited if your stored data exceeds the free quota. You should download any important files before storage limits apply.
Will I get a refund?
Official refund policy
pCloud offers a 14‑calendar‑day money‑back guarantee from the payment date for eligible purchases. You must submit a written request (for example, to support@pcloud.com) within that 14‑day window to request a refund.
Exceptions and processing
- Refunds are typically processed within 30 calendar days and usually returned via the original payment method.
- Promotional or discounted purchases may be excluded from refunds; confirm eligibility when you contact support.
- User reports indicate refund response times vary; some users received refunds in 3 - 4 days while others experienced delays.
Pcloud plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Premium 500 GB | S$6.98 | monthly | 500 GB storage |
| Premium Plus 2 TB | S$14.98 | monthly | 2 TB storage |
| pCloud Encryption (Monthly) | S$6.98 | monthly | Client-side encryption addon |
| Premium 500 GB | S$69.98 | annual | 500 GB storage |
| Premium Plus 2 TB | S$599.98 | annual | 2 TB storage |
| pCloud Encryption (Annual) | S$199.98 | annual | Client-side encryption addon |
| Premium 500 GB (Lifetime) | S$299.98 | Lifetime | 500 GB storage |
| Premium Plus 2 TB (Lifetime) | S$149.98 | Lifetime | 2 TB storage |
| pCloud Encryption (Lifetime) | S$72.98 | Lifetime | Client-side encryption addon |
| Premium 500 GB (Lifetime variant) | S$199.98 | Lifetime | Possibly alternate price/listing for 500 GB storage |
Your consumer rights in Singapore
Digital content standards
Under Singapore law, digital services must be as described and of satisfactory quality. If a service is faulty or causes damage, consumers may be entitled to remedies or compensation.
Cancellations and timing
- If supply of digital content begins within a 14‑day cancellation period, the right to cancel may be affected.
- There is no specific public record confirming pCloud's compliance with Singapore consumer protection; general consumer rights remain applicable.
Customer experiences
Positive feedback
- Many users praise reliability, value for money, two‑factor authentication, and smooth syncing.
- Lifetime plans and cross‑platform support are often highlighted as good value.
Negative feedback
- Reported issues include UI bugs, slow transfers, sync delays, backup failures, and occasional support responsiveness problems.
- Some users report data integrity concerns and throttled speeds for heavy or professional workflows.
Documentation checklist
What to gather before contacting support
- Order receipt or proof of purchase (email or store receipt).
- Transaction ID or subscription ID (from your payment method or account page).
- Payment date (to confirm 14‑day refund eligibility).
Additional helpful items
- Screenshot of Manage Subscription page or cancellation confirmation.
- Copies of any previous support emails and account email address used with pCloud.
Common mistakes
Expecting automatic refunds
Many users assume cancelling a subscription will trigger an automatic refund. That is not the case; refunds require an explicit written request within the 14‑day window.
Canceling in the wrong place
Another common mistake is cancelling via the pCloud web interface while the subscription was purchased through Google Play or the App Store.
Always cancel through the original billing channel (PayPal, Apple, or Google) to stop future charges effectively.
Comparative recap
Cancellation channels compared
| Channel | How to cancel | Refund possible? | When cancellation takes effect | Notes |
|---|---|---|---|---|
| Web (credit card / PayPal) | Account avatar → Manage Subscription → Cancel | Yes, if requested within 14 days and eligible | Stops future renewals immediately | No automatic refund; must contact support |
| PayPal | PayPal → History → Subscriptions → Cancel | Yes, if within 14 days and eligible | Stops future payments; existing period may remain | Also use PayPal transaction details when requesting refund |
| App Store (iOS) | Manage via Apple subscription settings | Depends on Apple/App Store policies and pCloud eligibility | Usually at end of billing period | Use Apple receipt when contacting pCloud support |
| Google Play (Android) | Google Play → Subscriptions → select pCloud → Cancel | Depends on Play Store policies and pCloud eligibility | Typically effective at end of paid period | Refunds often handled by Google Play if purchased there |
After cancelling
Immediate steps
- Download any files you need before you exceed the free quota or lose access.
- Save receipts and confirmation messages for future reference.
Helpful links and contacts
If you manage subscriptions on iOS, you can view the pCloud App Store page here:
pCloud on the Singapore App Store
For refunds and support, prepare your documentation and contact pCloud support via the support email (support@pcloud.com) or through your account support page.
Address
Company headquarters
pCloud International AG
74 Zugerstrasse, 6340 Baar, Switzerland
Contact note
For subscription cancellations and refund requests, use the in‑account cancellation options, your payment provider (PayPal, Apple, Google), or contact support@pcloud.com with your purchase details.