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Cancel PROTONMAIL
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Protonmail service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Protonmail: Easy Method
What is Protonmail
Overview
ProtonMail is an encrypted, privacy‑focused email service that aims to protect user data and communications. It is part of the broader Proton suite, which includes Mail, Calendar, Drive, Pass and VPN.
Key characteristics
ProtonMail offers end‑to‑end encryption for messages, ad‑free applications, and subscription tiers with added storage and features. Users can access Proton services via web and official mobile apps.
How to cancel Protonmail
Cancel when you subscribed directly to Proton
- Sign in at your Proton account: account.proton.me.
- Go to Settings → Subscription/Billing → Cancel subscription.
- Paid features remain active until the end of your current billing period.
- See the official guide: Proton support - upgrade & downgrade.
Cancel when billed through an app store
- If you subscribed via Apple App Store (iOS), cancel through your Apple ID → Subscriptions; Proton cannot cancel App Store billing for you.
- If you subscribed via Google Play (Android), cancel through Google Play → Payments & subscriptions → Subscriptions; Proton cannot cancel Google Play billing.
- Further explanation on store‑billed subscriptions: Postclic - cancel ProtonMail.
What happens when you cancel
Access to paid features
When you cancel a paid Proton subscription you keep paid features until the end of the current billing period. Service access does not end immediately on cancellation.
Account and data
Your email account, messages and stored data remain available according to Proton’s retention and account policies. Deleting an account is a separate action from cancelling a paid subscription.
Will I get a refund?
Direct purchases (website or official apps)
- Proton allows full or prorated refunds if you cancel and request a refund within 30 days of the initial purchase.
- Refunds are processed in about 30 days and Proton permits one refund per user.
- Cash or bank‑transfer payments are not refundable.
- See Proton’s terms: Proton legal terms.
App Store and Google Play purchases
- Refunds for purchases billed through Apple or Google are governed by Apple’s and Google’s refund policies.
- Proton cannot issue refunds for App Store or Google Play purchases; requests must be made via those platforms.
- More context on store billing: Postclic - cancel ProtonMail.
Protonmail plans and pricing
Available plan examples
The table below lists Proton Unlimited pricing as shown in the verified data for Singapore app store metadata.
Notes on regional pricing
Regional prices may vary by store and include store‑specific adjustments. Other Proton plans may have different local prices that are not listed here.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Proton Unlimited | S$14.90 | Monthly | Full Proton suite (Mail, Calendar, Drive, Pass, VPN) |
| Proton Unlimited | S$130.98 | Annual | Full Proton suite (Mail, Calendar, Drive, Pass, VPN) |
Your consumer rights in Singapore
No statutory 14‑day cooling‑off for digital subscriptions
Under Singapore law there is no automatic 14‑day cooling‑off right for digital subscription services like ProtonMail. The 30‑day refund window Proton publishes is a contractual policy, not a statutory entitlement.
Limits of remedies and platform purchases
- Singapore consumers rely on Proton’s published terms for refunds; refunds beyond that are at Proton’s discretion.
- Purchases billed via Apple or Google fall under their platform rules rather than Proton’s direct obligations.
- Reference: Postclic summary and Proton terms: Postclic - cancel ProtonMail, Proton legal terms.
Customer experiences
Positive feedback
Many users praise Proton for strong privacy, reliable apps on Mac and iOS, and an ad‑free experience. Long‑term users often report satisfaction with backups and overall control of data.
Negative feedback
Common complaints include slow or unhelpful customer support, refund and cancellation frustrations, account suspensions, and occasional delivery or login issues.
See user reviews for examples: Trustpilot - ProtonMail reviews.
Documentation checklist
What to prepare before cancelling
- Login credentials for your Proton account (email / password).
- Subscription details: purchase date, payment method, and order or invoice number.
- Record of any correspondence with Proton support (ticket numbers, dates).
If you paid via app store
- Apple ID or Google account info for subscription management and refund requests.
- Store purchase receipts or screenshots showing the subscription charge.
Common mistakes
Cancelling the wrong place
Example: Users try to cancel in their Proton web account while their subscription is billed through the App Store. That does not stop future charges from Apple.
Always check where the payment was billed (Proton vs Apple vs Google) before cancelling.
Expecting automatic refunds
Example: Some users expect an automatic refund after cancelling but miss the 30‑day window for direct purchases or assume Proton can refund App Store charges.
Refund rules differ by payment method; check Proton’s 30‑day policy and store refund procedures before assuming a refund will be issued.
Comparative recap
Quick method comparison
The table below summarises cancellation method, refund responsibility, and post‑cancellation access for common billing routes.
How to choose which process applies
Check your payment method and subscription receipts to determine the correct cancellation and refund route.
| Method | How to cancel | Refunds handled by | Access after cancel |
|---|---|---|---|
| Direct (Proton website or official apps) | Account → Settings → Subscription/Billing → Cancel | Proton (30‑day policy) | Paid features remain until end of billing period |
| Apple App Store (iOS) | Cancel via Apple ID → Subscriptions | Apple (request via Apple) | Access depends on Apple billing; Proton features remain until billed period ends |
| Google Play (Android) | Cancel via Google Play → Subscriptions | Google (request via Google) | Access depends on Google billing; Proton features remain until billed period ends |
After cancelling
Useful official links
- How to upgrade, downgrade or cancel: Proton support - upgrade & downgrade.
- Overview of Proton plans: Proton support - plans.
Next steps
Confirm cancellation by checking your subscription status and saved receipt. Keep any refund or support correspondence for records.
Address
Proton headquarters
Route de la Galaise 32, 1228 Plan‑les‑Ouates, Geneva, Switzerland.
Notes about formal correspondence
This address is Proton’s headquarters and may be used for formal correspondence. Specific cancellation postal addresses are not published in the verified sources.